Skills Guernsey Brochure FINAL Version For Web

Discover how Skills Guernsey
can help your business
Skills
Guernsey
OUR SUPPORT YOUR SUCCESS

web: www.gov.gg/skillsguernsey
email: skillsguernsey@gov.gg
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Skills Guernsey collates

and coordinates high
quality and value-for-money
solutions, tailored to your
specific needs to enhance
your future capability,
capacity and flexibility.
Skills
Guernsey
Contents
Page
Introduction
About Skills Guernsey
Course directory
Guernsey College of FE
GTA University Centre
10
Les Cotils Centre
12
Johansen Executive Coaching
14
The Learning Company
16
BPP Professional Education

18
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skillsguernsey
Introduction: Our support your success
hank you for your interest in Skills Guernsey.

The key to the continuing success of
Guernseys economy is the investment
we make in our people. As a predominantly
knowledged based economy, Guernsey
must be able to deliver world-class skills and
performance. In this regard, and in order to
sustain our prosperity across industries, Skills
Guernsey has been established to meet the
demands required of our extensively skilled
workforce.
Skills Guernsey is an umbrella organisation
that coordinates training and developmental
opportunities that are available in both the
public and private sector helping to enable
the local business community to achieve a
competitive edge in the global market place.
Skills Guernsey collates and coordinates high
quality and value-for-money solutions, tailored
to your specific needs to enhance your future
capability, capacity and flexibility.
Skills Guernsey is entering a new era of action
and delivery. I am proud to be appointed the
new Chair of Skills Guernsey Implementation
Group. I strongly believe engagement is a
perennial concern in the field of education and
training. We need to ensure that the workforce
of the future develops skills to meet the needs
of emerging industries and technologies and
this requires involvement of employers both in
delivering practical work-placements and in
feeding into the design and content of courses.
The results of the Skills Guernsey survey and

extensive industry forums which were organised
by the Guernsey College of FE over 2014 and
2015 demonstrate that we need to do more. At
Skills Guernsey we want to ensure that Guernsey
maximises the opportunities to make and
create a more responsive system. Employers
are keen to play an increasingly central role
both in articulating their workforce needs and
skills gaps, and in the design and delivery of
qualifications and training opportunities. Skills
Guernsey aims to provide a cohesive and
efficient offer in terms of skills development for
businesses. We are keen to address the short,
medium and long term gaps that are identified
through various sources of research and
analysis.
This directory lists the range of services that are
available under the banner of Skills Guernsey
from island providers. The list is not exhaustive
and a full list of services can be found on the
Skills Guernsey website
(www.gov.gg/skillsguernsey). If you are not
able to find what you are looking for, please
contact us (email: skillsguernsey@gov.gg). Our
ethos at Skills Guernsey Implementation Group
is the answer is yes. Whats the question? With
a strong commitment from leading on-island,
public and private training providers, we remain
confident that our support will lead to your
success. Please keep in touch.
Saboohi Famili
Chief Executive and Principal of Guernsey College of Further Education and
Chair of Skills Guernsey Implementation Group
What is Skills Guernsey?
How does it work?
The Skills Guernsey initiative aims to make

the development of the locally available skills
and training programmes more relevant and
responsive to employers and the business
communitys needs.
Skills Guernsey works closely with all
training providers and makes available
a comprehensive range of high quality
education and training opportunities.
Skills Guernsey recognises that the future of
skills development in the Bailiwick of Guernsey
lies in forging links with a range of partners
across the commercial, public and third
sectors. With the various stakeholders working
in a collaborative way, Skills Guernsey can
create innovative new models for delivering
education and training fit for promoting
knowledge transfer and development of skills.
Skills Guernsey supports and guides you to

the best possible solution for your organisation.
Our principal objective is to build a genuine
and lasting partnership between the business
community and education providers on or off
island in order to support your future growth and
success. At the same time we aim to bring cutting
edge knowledge back to the strategic planning
process and investment in development of training
opportunities for the future.
What can Skills Guernsey offer?
Who is involved?
Skills Guernsey aims to be a multi-disciplinary
operation. The project is funded by the States of
Guernsey. We are keen to work in partnership with
businesses in order to drive the initiative forward as
it develops into the future. You can join our mailing
list and/or take a more active role in this project by
contacting skillsguernsey@gov.gg.
From a short intensive course or

consultancy requirement, to a multi-discipline,
multi-purpose, long-term organisational
development project, we listen to you and
address the challenges you face. We deliver
a learning and development experience that
adds genuine value to your business.
We offer unique opportunities for your
employees to gain qualifications whilst
continuing their day-to-day work, ensuring
your business benefits from the consequent
enhancement in expertise, knowledge and
morale.
We also ensure full accreditation of in-house
training to create defined career progression
paths for your most valuable assets.
The supporters of this initiative are growing.

Below you can see a list of organisations
already involved.
Guernsey College of Further Education
GTA University Centre
BPP Professional Education
The Learning Company
Digital Greenhouse
Johansen Executive Coaching
StartUp Guernsey
Les Cotils Centre
For a full list visit the Skills Guernsey website
www.gov.gg/skillsguernsey
Deputy Allister Langlois

Chairman of Skills Guernsey
Its vital for our community, local

business and our economy that
our workforce have the right skills to
maintain our healthy employment
figures and for Guernsey business
to flourish. Together, under the
umbrella of Skills Guernsey the States have made
this a priority, this strategic oversight is something
that has been lacking and so we have been
working together with Guernsey business and
training providers to make sure that the training
available is exactly what is needed.
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skillsguernsey
Skills
Guernsey
Tony Rowbotham, President of

Guernsey Chamber of Commerce
Chamber has been proactive in

identifying the training and skills
needs for businesses. We are delighted to see the coordinated approach that Skills Guernsey Implementation Group
has adopted to enable businesses to easily access
training provisions.
Course Directory (2015/16)

Please note this list is not exhaustive. If you cannot find what you
are looking for please contact us at skillsguernsey@gov.gg
Skills
Guernsey
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skillsguernsey
GUERNSEY COLLEGE OF FURTHER EDUCATION

Guernsey College of Further Education provides an extensive range of
training across all industries. Programmes listed in this course directory
are examples of one day leadership and management training
opportunities designed specifically to address skills gaps in this area.
www.guernseycollege.ac.gg Contact: Jon Snow Email: jonathans@gcfe.net Tel: 01481 737 500
All courses listed in this directory are available from September 2015
Introduction to Management (SG_CFE001).

Length of course:
Target audience:

Price per delegate:
Price per course:
Open or
in house course:
Maximum number
of delegates:
Key course aims/outcomes:

Why relationships matter

Building trust

Building respect

Creating added value

Building rapport
One day
All new managers, or those
aspiring to be managers
150
900
Course dates to be confirmed

Likely frequency every three months
Either
12
Performance Management (SG_CFE003).
Length of course:
Target audience:

Price per delegate:
Price per course:
Open or
in house course:
Maximum number
of delegates:
What is management?
Key roles and responsibilities of a manager
An overview and starter kit of handy hints and
tips for:
managing performance
managing relationships
managing resources (including time)
managing problems
managing self
Either
12
Relationship Management (SG_CFE002).

Length of course:
Target audience:

Price per delegate:
Price per course:
Open or
in house course:
Maximum number
of delegates:
One day
All new managers,
or those aspiring to
be managers
150
900
One day
All new managers, or those
aspiring to be managers
150
900
Four levels of performance

Setting SMART objectives
Performance indicators, measures, standards
and targets
Tackling poor performance

Either
12
CLAIM 500
DISCOUNT
*Terms and conditions.

To find out more contact jonathans@gcfe.net
WHEN YOU BOOK

THREE COURSES
OR MORE

Self Management (SG_CFE004).
Difficult Conversations (SG_CFE006).
Length of course:
Target audience:

Price per delegate:
Price per course:
Open or
in house course:
Maximum number
of delegates:
Length of course:
Target audience:

Price per delegate:
Price per course:
Open or
in house course:
Maximum number
of delegates:
One day
All new managers,
or those aspiring to
be managers
150
900
Either
12
One day
All new managers,
or those aspiring
to be managers
150
900
Either
12

What makes a difficult conversation

difficult?

The three key factors creating difficulty.

and how to prevent, minimise

or resolve them

Tackling the situation

Tackling the other persons behaviour

Tackling your own response, fears

and concerns

Personal qualities: self assessment
Top 10 tips on
Self-awareness and self-control
Being more organised and self-disciplined
Personal time management
Managing personal pressure and stress

Applying Nudge Theory

to Your Business (SG_CFE005).
Length of course:
Target audience:

Price per delegate:
Price per course:
Open or
in house course:
Maximum number
of delegates:
An introduction to NLP (SG_CFE007).

Target audience:

Price per delegate:
Price per course:
Open or
in house course:
Maximum number
of delegates:
One day
All new managers,
or those aspiring
to be managers
150
900
Either
12
Either
12

All new managers, or

those aspiring to
be managers
150
900
What is Nudge Theory?: an overview

Examples of outstanding successes using
Nudge Theory
How you can use Nudge Theory to benefit
your business
What is NLP?
The three components explained
An overview and whistle stop tour of NLP
principles and practice
How NLP can help you and your business:
practical tools and techniques



Influence and Persuasion Skills (SG_CFE008).
Managing Uncertainty (SG_CFE009).
Length of course:
Target audience:

Price per delegate:
Price per course:
Open or
in house course:
Maximum number
of delegates:
Length of course:
Target audience:

Price per delegate or:
Price per course:
Open or
in house course:
Maximum number
of delegates:
One day
All new managers,
or those aspiring
to be managers
150
900
Either
12
One day
All new managers,
or those aspiring
to be managers
150
900
Either
12

Impression management (how you present

yourself to others)

Three key factors to create positive influence

How to sell effectively

Being an outstanding presenter

The changing context of uncertainty

Managing uncertainty: what you can do to

reduce it

Managing your response: what you can do

to live more easily with uncertainty


The Guernsey College

welcomes your support
in its provision for all
types of student from all
walks of life. This support
could help a student
overcome personal
challenges - or succeed
in their educational and
training needs - or get
back to work - or just
provide assistance to a
student who needs help
to improve themselves to
the overall benefit of
their island.
Julian Winser
Chairman
Board
of Governors
Guernsey
College
of Further
Education
GUERNSEY COLLEGE ASSOCIATION

How can I become an Associate?
There are five distinct and separate
ways of becoming an Associate:
1. Become a Friend of the College
You can make a monthly, financial
contribution to the College, starting
from 5 per month.
2. Become a Guernsey College

Patron
As a Patron, you will become a
proactive and influential College
supporter by, for example, lobbying
or speaking on our behalf, or using
your network to run and promote
events helpful to the College.
3. Project Provider
As a Project Provider you would
provide projects for our students

to undertake as part of their course
of study. They get relevant work
experience, and you would get a fully
supervised, quality piece of work
either free or at reduced rates.
4. Mentor/Coach
You would offer your time and
experience to mentor or coach one
or more of our students, including
offering face-to-face or on-line
support, and/or the opportunity for
students to shadow you or others
within your workplace (subject to
necessary checks).
5. Donations and sponsorship
You could make one-off donations,
or sponsor a specific College
Please get in touch...

With your help we can make a genuine difference to the lives of our students and
their ambitions to serve the Guernsey economy and local community.
Tel: 01481 737 500 or email: future@gcfe.net
GTA UNIVERSITY CENTRE

GTA University Centre is a Guernsey based organisation established to
help individuals and organisations to develop 21st century business
skills. Its unique approach to learning provision allows it to form
partnerships with local and international training providers to offer
professional, technical and bespoke training solutions.
www.gta.gg Email: admin@gta.gg Tel: 01481 721 555
Courses for 2015

Coding Fundamentals (SG_GTA001).
This highly interactive, practical course is perfect for those wanting to learn to code software. It provides
an opportunity to develop something fun and exciting whilst introducing you in a practical way to the
principles of coding. 1 October, 495 (18:00 - 20:00 for eight weeks).
Trust Law and Administration (SG_GTA002).

The aim of this one day course is for delegates to understand some of the theoretical principles
behind this subject and to provide some context for their day to day duties and understand the uses
and administration of Offshore Trusts. 14 October, 275 (9:30 - 16:30).
Fund Overview Level 1 & 2 (SG_GTA003).

This course will give delegates an insight into the work carried out within the local fund industry.
This course will be of particular interest to those working directly/indirectly in the fund environment.
The course also has relevance to those new to the finance industry who wish to gain a better
understanding of funds. 21 October 295 & 18 November 295. (9:00 - 17:00).
ICSA Making the Most of Board Committees (SG_GTA004).

A half-day course on how to optimise both committee structures and the contribution of the people
that sit on them. This course is designed for company secretaries and their teams, directors, board
advisors and those supporting board activities to be more effective in their respective roles. 23 October,
275 (9:00 12:30).
ICSA Governance in Unlisted and Private Companies (SG_GTA005).

This new course examines how, through the application of good governance principles, private
companies can better direct and manage their operations, lower their running costs and improve the
reputation of their business. The increased focus on governance in recent years is putting pressure on
directors and company secretaries of private and unlisted companies to be more professional in the
performance of their duties.
23 October, 275 (13:00 16:30)
Bribery & Corruption - Buffet Lunch (SG_GTA006).

This course will be coming to Guernsey 2,3,4 November, 295.
Contact julie.loveridge@gta.gg for further details.
CMI Management & Leadership Series (SG_GTA007).

A progressive series of courses designed to enable managers at all levels to develop key skills in
management and leadership such as team building, resource planning, financial control and
leadership. Commencing 12 November; from 950.
ICSA Effective Minute Taking (SG_GTA008).

This interactive course provides practical guidance on how to overcome most of the problems faced
by minute takers and to achieve accurate minute taking. Delegates learn not only how to overcome
the usual problems faced by minute takers, but also develop a toolkit of personal skills which will boost
their confidence in writing accurate minutes. 23 November, 300 (9:00 17:00).
Cyber Crime and Cyber Security - Buffet Lunch (SG_GTA009).

This course will be coming to Guernsey 26 November, 295.
10
GTA UNIVERSITY CENTRE

GTA University Centre is a Guernsey based organisation established to
help individuals and organisations to develop 21st century business
skills. Its unique approach to learning provision allows it to form
partnerships with local and international training providers to offer
professional, technical and bespoke training solutions.
www.gta.gg Email: admin@gta.gg Tel: 01481 721 555
Open Source Intelligence - Buffet Lunch (SG_GTA0010).

This course will be coming to Guernsey 27 November, 295.
WoW Academy (SG_GTA0011).

A generic induction programme to support new talented entrants to the workplace establish
themselves in the world of work. Covering attitude, behaviour, personal profiling and development.
Commencing December 2015. Fees T.B.C.
Up and running by January 2016

Compliance & Investment CPD Series (SG_GTA012).
This series will comprise of 12 monthly sessions with high impact, professional speakers.
Account Standards Update (SG_GTA013).

Preparing books to meet the new accounting standards being implemented 1 January. Due to be
lauched January 2016.
Up and running by April 2016

Bespoke Personal & Management Development Programmes (SG_GTA014).
Bespoke personal and management development programmes to all industry sectors and the wider
community. Through a process of consultation and training needs analysis, we will identify and procure
specific training suppliers to tailor make and deliver programmes to your requirements.
GTA Centre for Coaching (SG_GTA015).

The GTA will offer board, executive, team and personal performance coaching across all industry
sectors. Coaching will be offered through a base of local and international coaches.
Insights Discovery Training & Coaching (SG_GTA016).

Insights Discovery is a globally recognised framework used for adapting and connecting with others,
based on self-understanding and used widely for coaching, personal development and business
transformation. Services are offered through a network of independent licensed practitioners who can
provide an extensive offering of training packages including: leadership, team, personal and sales
development to mention a few.
Up and running after April 2016 (completed by September 2016)

Masters Degree, Specialist Units (SG_GTA017).
A chance to join these practical but academically challenging courses by studying specialist units in
business administration (MBA) and corporate governance (MSc) to develop high level skills for senior
managers and directors.
11
LES COTILS CENTRE

Les Cotils is proud to provide a training programme aimed at smaller local
organisations which have to balance keeping updated on their employer
responsibilities with running a business. The training programme is run as
part of Les Cotils Community Project programme with the purpose of making
training accessible to all.
www.lescotils.com Contact: Vanessa Harvey Email: vanessa@lescotils.com Tel: 01481 727 793
Performance Appraisals for Small Businesses

(SG_LCC001).
Communication in the Workplace

(SG_LCC003).
Description of course: Performance appraisals

are a powerful management tool to motivate,
retain and develop employees as well as an
opportunity to provide constructive feedback as
an employer. This course focuses on the skills and
techniques necessary to ensure the appraisal
process is constructive, relevant and positive.
Templates of all appraisal documents will be
provided.
Length of course: Two hours
Level of course: Basic / General Overview
Target audience: Small businesses who either
do not currently conduct appraisals or find it a
challenging process that provides little value to
either the business or individual.
Price per delegate: 15
Price per course: N/A
Open or in house course: Open
Maximum number of delegates: 40
Key Course Aims: To gain an understanding of
appraisal processes and their value in business.
Learn how to prepare for the appraisal interview.
Provide feedback and discuss areas of strengths
and weaknesses in a constructive manner and
encourage open two-way discussions. Learn how
to monitor the progress of staff after the appraisal
process.
Course dates: 8 October 2015.
Dates in 2016 TBC
Likely frequency: Annual
Description of course: An introduction to office

communications, including both verbal and
written. Covering business etiquette in writing
emails, letters answering the telephone and
face to face communication.
Length of course: 90 minutes
Target audience: Small businesses with limited
time and budget resources for training.
Course dates: TBC
Winning Customer Care (SG_LCC002).

Description of course: Identifying who your
customers are, anticipating their needs. Skills
and techniques to deal with difficult customers
leaving customers with a positive experience.
Course dates: 22 September 2015
Dates in 2016 TBC
Employment Contracts and Staff

Handbooks for Small Businesses
(SG_LCC004).
Description of course: Whether you employ one
member of staff or 30 they all require, by law, an
employment contract. This does not have to be
a complex or lengthy document and once you
have set up one, it is straightforward to adapt
it for each member of staff. Contracts work in
conjunction with staff handbooks which are a
valuable management tool to clearly set out
the behaviour and conduct expected from
staff together with requirements specific to the
business.
Key Outcomes: A clear understanding on how to
form contracts, vary terms and bring contracts to
an end together and what needs to be included
in a contract of employment to meet legal
requirements. An understanding of the value of
a staff handbook together with points it should
include and how it can be amended.
Course dates: TBC
12
LES COTILS CENTRE

Les Cotils is proud to provide a training programme aimed at smaller local
organisations which have to balance keeping updated on their employer
responsibilities with running a business. The training programme is run as
part of Les Cotils Community Project programme with the purpose of making
training accessible to all.
www.lescotils.com Contact: Vanessa Harvey Email: vanessa@lescotils.com Tel: 01481 727 793
Guernsey Employment Tribunals All you

need to know as a small business
(SG_LCC005).
Managing Disciplinary and

Grievance Cases (SG_LCC007).
Description of course: This course will give
delegates a detailed understanding of how to
handle both discipline and grievance problems
when they arise in the workplace. A good
working knowledge of discipline and grievance
procedures is essential for all managers if issues
are to be resolved in the workplace rather than
ending in an employment tribunal.
Price per delegate or: 15
Key aims: To understand what is meant by
disciplinary and grievance, how to introduce a
procedure and how to apply it in the workplace.
Course dates: TBC
Description of course: A guide for businesses

without a dedicated HR Function on what do
in the event of a claim being made against a
business and how it can be avoided.
Length of course: Two hours
Target audience: Small businesses who either
do not currently conduct appraisals or find it a
challenging process that provides little value to
the either the business or individual.
Price per course: N/A
Key Course Aims: This session will explain how
you as an employer can minimise the possibility
of a successful claim against you or defend your
decision to dismiss an employee.
Course dates: 8 October 2015.
Dates in 2016 TBC
Preventing & Managing Stress in the

Workplace (SG_LCC008).
Description of course: An introduction to the
Health and Safety Executive Workplace Stress
Model and Standards. Options for managing the
risks and for helping employees where stress may
be becoming an issue and how to manage stress
related absence.
Course dates: 22 September 2015.
Dates in 2016 TBC
Introduction to Supervisory Management

(SG_LCC006).
Description of course: This course will help to
develop essential management tools to lead
and motivate a team. Confident supervisors
need to plan, organise, communicate and
monitor at the same time as developing
their teams. This course will examine the
supervisory techniques that can be put into
action immediately. The five sessions cover,
Understanding Yourself, Working with Others,
Communication, Organisation Structures, Data
Management and Collaboration.
Course dates: TBC
13
Communication in the Workplace

Contact name: Vanessa Harvey
Description of course: An introduction to office communications, including both verbal and written. Covering business etiquette in
writing emails, letters answering the telephone and face to face communication.
JOHANSEN EXECUTIVE COACHING
time andisbudget
resources
for Executive
training. Coaching company offering
Johansen
a Guernsey
based
One-to-one Coaching, Team Coaching, Development Workshops and
Organisational Change programmes. Founded by Cato Johansen in
1997, the company has clients across Europe as well as Guernsey in the
Course dates (if known): TBA
Channel Islands.
Likely frequency (if known): Annually A
www.johansen.gg Contact: Michelle Johansen Email: michelle@wdforum.org Tel: 01481 710 485
Building Confidence & Resilience

(SG_JEC001).
Mentoring Skills (SG_JEC002).

Course Provider:
Womens Development Forum
Description of course:
An experiential course run over two half days
for those who wish to learn the essential skills for
mentoring others, as well as how to make the
most of mentoring for themselves. At WDF we
believe that mentoring is a two-way process and
will only really work if both parties benefit from the
experience. In todays fast moving world we also
need to break away from the traditional, wise old
sage approach to find time effective ways to get
the most out of the mentoring available to us.
Course Provider:
What would it take to release more of your
potential? If the answer is more confidence and
a greater ability to withstand knocks, then join us
to get started on helping you to become more of
the person you want to be.
In the workshop you will look at ways you can
increase your self-confidence and strategies to
help you withstand negative feedback and/or
unforeseen setbacks. The course will be run as an
experiential workshop in a small group setting of
8 14, focusing on building practical strategies to
help you in your everyday life.
Length of course: Half day Four hours
Target audience: Any open to men and women
Price per delegate: 110 Non-Members - 99 WDF
Members
Price per course: 1,000 excluding venue costs
Open or in house course: Both

Length of course: Two and a half days eight hours

Price per delegate: 200 Non-Members - 180
WDF Members

To understand the benefits of not feeling

confident and drawbacks of total

confidence
Identify and replace unhelpful self-talk
Build practical strategies for handling
new situations and set backs
Venue: Les Cotils

Course dates: Provisional date 14 January 2016
To understand the difference between

coaching and mentoring and when to
use each style
To learn and practise asking coaching
questions
To understand how to get the most out of
being mentored
To understand how to prepare to be a
mentor
Venue: Les Cotils

Course dates: Provisional dates 26 May / 16 June
2016
14
JOHANSEN EXECUTIVE COACHING

Johansen is a Guernsey based Executive Coaching company offering
One-to-one Coaching, Team Coaching, Development Workshops and
Organisational Change programmes. Founded by Cato Johansen in
1997, the company has clients across Europe as well as Guernsey in the
Channel Islands.
www.johansen.gg Contact: Michelle Johansen Email: michelle@wdforum.org Tel: 01481 710 485
Presence & Impact (SG_JEC003).
Public Speaking with Confidence

(SG_JEC004).
Course Provider:
If you want to climb the career ladder it is vital to
establish your professional presence. It will give
you a sense of gravitas, and let people know you
are a key player in the game of success. Your
presence comes from both your communication
and your non-verbal skills. It is the way you hold
yourself, the way you command attention for your
ideas and what people say about you when you
are not in the room. In this workshop we will look
at the different aspects that contribute to creating
a positive professional impact and a presence
that others will remember for the right reasons. The
course will be run as an experiential workshop in
a small group setting of 8 - 14, and will focus on
building practical strategies to help you to create
the presence and impact that is right for you.
Course Provider:
At some point in our careers we will be required
to speak to groups. Whether it is at a team
meeting or as a key note speaker, most of us will
find a point at which even the idea of speaking
in public becomes simply terrifying. Having
overcome her own fear of public speaking
to launch WDF, Michelle Johansen has since
coached many people through their own
individual terror points. In this half-day course
we will concentrate on creating a safe space
for delegates to practise in a small group setting
and focus on building practical strategies to turn
public speaking from a potential career derailer
into a career enhancer.
Members

Members

To establish the importance of first

impressions
To establish the positive aspects of the

delegates current presence and

impact
Learn how we automatically draw

conclusions about people from non-
verbal information
Build practical strategies to manage

body language and vocal tone
To normalise the fear of public speaking
Build practical strategies for handling the

fear response
To give the delegates an opportunity to

practise in a safe space
Venue: Les Cotils

Course dates: Provisional date 11 February 2016
Likely frequency: Twice a year
Venue: Les Cotils

Course dates: Provisional date 3 March 2016
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THE LEARNING COMPANY

At TLC we work to help you advance your organisation, and your people
strategies, through heightened insight and undertanding of the psychology and
sociology of organisational life. We work with you to find empowering, engaging,
practical and effective solutions. We work in leadership & communications,
teamwork, management, business modelling and effectiveness.
www.thelearningcompany.gg Contact: Diane Oke Email: diane.oke@tlc.gg Tel: 01481 736 667
Blended Learning Management Development Programme (SG_TLC001).

The Learning Company is an approved endorsed provider for the Institute of Leadership and
Management (ILM). Each learner will be ILM registered, which will give them membership for one
year including access to the ILM Learning Zone, up-to-date research, articles, video and interactive
discussion rooms where they can share issues and make contacts.
The ILM offers more leadership and management qualifications than any other awarding body
through their network of 2,500 accredited centres worldwide. Through their membership, delegates
will be connected to a community of 35,000 leaders via the ILMs Learning Portal. They become better
managers by receiving professional recognition and management support that comes with ILM
membership.
Dates: (Full days run 9:00 17:00). Dates for 2016 TBC.
The Programme
This programme is designed to support emerging talent, newly appointed managers or established
managers who wish to refresh their skill set. It consists of six days classroom training and six
assignments to bring learning to life in the workplace.
The line manager will be asked to commit to setting learning and development objectives for the
delegate to focus them on meeting their potential through the programme.
A 360 feedback model is used prior to and post the programme to measure the delegates
performance. Delegates who successfully complete the programme are recognised with a certificate
from the ILM.
Unit one: Communication - My Team & Others
This workshop is tailored to key strategic and operational business goals and aims to increase
peoples awareness of the impact of their own, and others, communication styles.
By the end of the session participants will:

Learn about different behaviour styles and the impact of behaviour styles on group

communication

Learn how to communicate effectively with all styles by gaining understanding of others and

adapting styles appropriately

Create a communications chart in order to analyse the quality of communications across

key relationships

Create an action plan to implement learning in the workplace
Unit two: Motivating My Team
This workshop looks at the importance of proactively creating personal and professional goals, and
leading self and others towards achievement. Delegates will consider theories of motivation.

Identify the qualities of effective leaders in order to consider what motivating behaviour

consists of; whether it works, and how it can be adapted to different individuals and

situations

Think about what motivates themselves and others;

Identify limiting beliefs and work to change them into enabling beliefs;

Use self-coaching in order to create and sustain a positive attitude

Understand the importance of positive, timely and achievement orientated communication

in motivating others

Set some stretching goals and write action plans for success.
16
THE LEARNING COMPANY

At TLC we work to help you advance your organisation, and your people
strategies, through heightened insight and undertanding of the psychology and
sociology of organisational life. We work with you to find empowering, engaging,
practical and effective solutions. We work in leadership & communications,
teamwork, management, business modelling and effectiveness.
www.thelearningcompany.gg Contact: Diane Oke Email: diane.oke@tlc.gg Tel: 01481 736 667
Unit three: Leading My Team Through Change

Managers will learn to navigate change whilst maintaining the performance, positive actions and
attitudes of their teams. This workshop explores the impact of change on human behaviour; it shows
how to minimise the risks and specific impact of change.

Recognise the predictable dynamics of change and deal with resistance;

Consider their own personal change styles and strategies; learning how to capitalise on their

personal change management strengths

Adopt positive behaviours to ease the implementation of new processes and procedures

Empower people to manage change more effectively by understanding their critical priorities,

keeping focus on attainable results whilst remaining accountable for a high performing team.
Unit four: Building My Team
This workshop involves team leaders; they learn the skills involved in getting their own team to work
together as effectively as possible.

Recognise why team building is important

Learn to understand team leader characteristics, looking at the crucial role of the leader

Learn communication in teams and how to make it effective

Understand how to set team targets and individual targets and make them SMART

Learn about monitoring team performance

Create team identity and develop a team charter.
Unit five: Focusing My Team
This workshop is designed to equip leaders and mangers with the skills to provide clear direction and
build and develop the confidence to conduct development conversations with both over and under
performers, with the aim of developing a high performing team.

Understand the importance of applying flexible leadership approaches when communicating

key business strategy and goals, providing the team with clear direction and avoiding

ambiguity

Consistently apply best practice to all development discussions with the aim of delegating

tasks which motivate and challenge the individual

Conduct open and honest performance based discussions to create ownership and

accountability within the team

Be confident when both managing under performance issues or stretching and challenging

the high performers
Unit six: Coaching My Team
This workshop will benefit all those who regularly delegate tasks with the aim of developing and
empowering others. Delegates will consider the advantages of the art of delegation, practise
questioning, listening and develop coaching techniques in order to delegate effectively to enhance
performance and deliver positive outcomes.

Understand the benefits of delegation and empowerment and how to use delegation to

develop peoples skills

Be able to identify and agree the critical steps of a delegated task/project and the

importance of regular review and feedback on performance

Use delegation as a management style

Learn about the fundamentals of G.R.O.W model coaching

Understand how to give people feedback to support their personal development
Price per delegate: 1,600
17
BPP PROFESSIONAL EDUCATION

We are a locally based professional training provider, backed up by
one of the worlds largest training provider. We offer many different
qualifications, with flexible online and face-to-face study options (both
day and evening), using locally based tutors who can offer you the time
and expertise to help you realise your ambitions.
bpp.com/bpp-guernsey-home Email: guernseyinfo@bpp.com Tel: 01481 266 176
and clients. This course will take you through
some of the steps and activities to help you to
become a consummate networker, and make a
real difference to your personal reputation and
your business.
Fiduciary Induction Programme

(SG_BPP001).
Contact: maxinepreddy@bpp.com
or 01534 711800
This programme consists of five days training,
focusing on the practical elements of trust
and company administration. It incorporates
the soft skills and theory to enable completion
of the practical tasks expected of trainees
and administrators. The programme is aimed
at new starters to the trust and company
industry and provides some of the technical
knowledge which is useful before any
professional exams are started.
Learning Objectives: At the end of this course

delegates should be able to:
Look forward to networking events knowing
that they will enjoy them and be effective
Prepare for networking events
Enter a room full of strangers
Create that powerful first impression
Strike the right balance of traditional and
online networking
Learn to remember peoples names
Master the art of conversation
Join and leave groups with ease
Know how to work a room
Make yourself memorable
Length of course: Five x one day programme,

each day will be between 9:00 - 16:00
Target audience: This course is invaluable for
anyone whose role involves meeting other
people.
Length of course: One day
Price per delegate: The 5 day programme

costs 750 which includes all materials
Target audience: This course is invaluable for

anyone whose role involves meeting other
people.

Maximum number of delegates: TBC
Venue: BPP, Whiteley Chambers, 39 Don Street,
St Helier. Can be arranged in Guernsey upon
request.

Venue: BPP, Whiteley Chambers, 39 Don Street,
St Helier. Can be arranged in Guernsey upon
request.
Course dates: 20 October, 2015
Course dates: 26 30 October 2015 or once

a week on 26 October, 3 November, 10
November, 18 November and 24 November,
Any other useful information: The presenter

on this course- Peter Kane, LLB and Chartered
Marketer has strong experience working
within service organisations in the private and
public sector and also designing and delivering
training to them. He spent over three years with
Deloitte, during which time he proved that he
could quickly establish credibility and trust with
partners and make a tangible difference to
their success. Peter has delivered training and
coaching in business development to people
in all sizes of service organisations and related
professional bodies including the ICAEW. He now
delivers Business Development training for BPP
and has designed and delivered training to 12 of
the worlds 30 leading professional firms.
Networking Course (SG_BPP002).

Contact name: janegolding@bpp.com
or 01534 711 836
To develop your career, qualifications and
intelligence are not enough. Building a
reputation from the earliest stages in your
career through networking will provide you
with a profile and resources for future use.
You can never know too many people: every
time you meet someone new, the number
of people they know multiplies your access
to potentially valuable new contacts. Better
contacts give you access to new opportunities
18
Richard Le Tocq
Chairman of IoD Guernsey Branch
We are glad to see that

Skills Guernsey is moving
to an era of acting
upon the findings of the
recent skills gaps research. We look
forward to collaborating with this
initiative to meet the training needs
for businesses across the Bailiwick of
Guernsey.
Ft

skillsguernsey
How are we creative?

A creativity and innovation event with Professor Vincent Walsh
What makes people think?

How do we foster creativity?
Who is creative?
The GTA University Centre, Digital
Greenhouse and Start Up Guernsey
are pleased to announce that they will
be holding an inspiring event about
innovation and creativity this October.
The main speaker, Professor Vincent
Walsh, is one of the world's
preeminent cognitive neuroscientists
with a strong interest in the study of
creativity. He will be giving a talk on
what makes people think? How do we
foster creativity? Who is creative?
As well as carrying out world-leading research at UCL, Professor
Walsh is an experienced speaker on a range of topics around
creativity and has given inspirational talks to audiences including
Google Create and the British Library. For more details of his
work see his website: www.appliedcognitiveneuroscience.com.
In addition the event will showcase creative thinking in Guernsey
with members of the local creative network presenting their
work and talking about how they think creatively, followed by a
floor discussion. This could be a photograph, a film, a sculpture, a
3D printed object or anything else that demonstrates your
creativity. We are keen to show off as much local talent as
possible so please let us know on info@digitalgreenhouse.gg if
you would like to include your work in this.
Thursday 1 October 2015

17:30 - 19:30
St Pierre Park Hotel, Rohais,
St Peter Port, Guernsey
10 per ticket
(60 tickets available)
FREE entrance for students
(20 tickets available)
To book your place please
visit: www.gta.gg
www.digitalgreenhouse.gg
www.gta.gg
www.startup.gg

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Discover how Skills Guernsey

can help your business

OUR SUPPORT YOUR SUCCESS

Skills Guernsey collates

About Skills Guernsey

GTA University Centre

Les Cotils Centre

Johansen Executive Coaching

The Learning Company

BPP Professional Education

FIND US ON TWITTER AND FACEBOOK

Introduction: Our support your success

hank you for your interest in Skills Guernsey.

The results of the Skills Guernsey survey and

What is Skills Guernsey?

How does it work?

The Skills Guernsey initiative aims to make

Skills Guernsey supports and guides you to

What can Skills Guernsey offer?

From a short intensive course or

The supporters of this initiative are growing.

Deputy Allister Langlois

Its vital for our community, local

FIND US ON TWITTER AND FACEBOOK

Tony Rowbotham, President of

Chamber has been proactive in

Course Directory (2015/16)

FIND US ON TWITTER AND FACEBOOK

GUERNSEY COLLEGE OF FURTHER EDUCATION

Introduction to Management (SG_CFE001).

Key course aims/outcomes:

Course dates to be confirmed

Performance Management (SG_CFE003).

Key course aims/outcomes:

Key course aims/outcomes:

Relationship Management (SG_CFE002).

Four levels of performance

Course dates to be confirmed

*Terms and conditions.

WHEN YOU BOOK

GUERNSEY COLLEGE OF FURTHER EDUCATION

Self Management (SG_CFE004).

Difficult Conversations (SG_CFE006).

Key course aims/outcomes:

Key course aims/outcomes:

Course dates to be confirmed

Applying Nudge Theory

An introduction to NLP (SG_CFE007).

Key course aims/outcomes:

Key course aims/outcomes:

All new managers, or

What is Nudge Theory?: an overview

Course dates to be confirmed

Course dates to be confirmed

GUERNSEY COLLEGE OF FURTHER EDUCATION

Influence and Persuasion Skills (SG_CFE008).

Managing Uncertainty (SG_CFE009).

Key course aims/outcomes:

Key course aims/outcomes:

Course dates to be confirmed

Course dates to be confirmed

The Guernsey College

GUERNSEY COLLEGE ASSOCIATION