Takayuki Hidaka

Address:B-27-01, Setia Sky Residence,Jalan Raja Muda Abdul Aziz

50300 Kuala lumpur
Mobile Phone:012-345-0498
TECHNICAL SKILLS
Client OS:
Network OS:
Software:

Database:

Microsoft Windows 9x, NT, 2000, XP, 7,MacOSX, Red hat Linux,Vista
Windows NT, 2000 advanced server (Active Directory), Windows Server
2003, Redhat Linux AS 2.1
Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio, CISCO Call
Manager, Anti-Virus, IBM Director, IBM Serve RAID manager,
CentreWare, (ApeosWare) Flow Service (Fuji Xerox), Tivoli, JP1, Hibun,
Ghost Manager, Power Manager (HP)
Microsoft Access

WORK EXPERIENCE
Emerio (Malaysia) Sdn Bhd

Nov 2012 to Present

Technical support Analyst

Shift Leader
1. Performed systems monitoring of Internet Provider server system.
System monitoring overseas network.
Troubleshooting (Mainly Server).
2. Progress confirmation of operations procedures.
Sub Team Leader/Team Leader Promoted at Jan 2013(Sub TL) and Apr 2013(TL)
1.Managed the Shift schedule of Shift Leader and Operator.(16 menbers).
2.Make some documentations for Monthly and Weekly reports.
3.Supervise for Shift Leader and Operator.
4.Managed for the System Monitoring migration projects.
Trainer Promoted at Oct 2013
PX Advisory CO

Apr 2012 to Aug 2012

IT Control(J-SOX related) Assistant Officer (short term contract)

1. Assigned at KWE Co
2. Collecting sampling data and related documents for J-sox requirements
3. Analyzing evidence documentations for J-sox requirements

Zone systems Co.

Sep 2011 to Mar 2012
Network Operator
1. Assigned at NTT Communications S&E Co
2. Performed systems monitoring of Telephone system
3. Troubleshooting (reset Package or switch).

Robert Walters Japan Co.

Nov 2010 to Mar 2011
IT analyst
1. Assigned at Citi Group Service Japan Co
2. Managing and Analyzing Network trouble issue.
3. Monitored Network for banking systems.
Kyumei Co.
July 2009 to Oct 2010
Translator/Sales assistant
Translations for technical manual(English to Japanese)
Corrsdponding to Foreign company via e-mail.
Fernridge Japan Co.
Feb 2009 to Apri 2009
Network Engineer
1. Assigned at Motorola Japan Co
2. Wireless network optimization
3. Analyzing call data and Time scuedule managements.
Pasona Tec Co.
Dec 2008 to Jan 2009
Decommission Server Project (Project base contract)
1. Assigned at Smith and Nephew Co (Project base Contract)
2. Planning Decommission server Planning
3. Decommission the server.
4. Issuing and Manage Change Request for Decommison Project
Systems Go Co.
Sep 2008 to Oct 2008
Helpdesk Engineer
Assigned at Smith and Nephew Co (Project base Contract)
Performed PC set-ups, installations (250 users and 280 PCs) onsite support and adhoc
support.
User Technical support (hardware/software).
Network Account /User Account management.
Onsite support and various user supports.
Performed instruction documentation updates and writing.
Hays Special Recruitments Japan Co.
Nov 2007 to Aug 2008
Network Engineer
Assigned at T-systems Japan Co
Made weekly and monthly reports (Physical access, Power supply installment etc status
at Data center)
Managed network related incidents.

Coordinated migration project for Servers, Routers and Switch installations at Data
Center.
Assigned management of projects for sub-contractors.
ISFnet Co.
Nov 2004 to Nov 2007
Network Engineer, Helpdesk Engineer, Technical support Engineer
Assigned at TIS Co. as Network Operator
Performed systems monitoring of finance network system (Mainframe and server).
Monitored daily and monthly transaction data collected to MT.
System monitoring overseas network.
Troubleshooting (reset server or switch).
Progress confirmation of operations procedures and worked with overseas engineers.
Assigned at Willcom Inc. as Helpdesk Engineer
PC set-up, installation (160users and 200PC) onsite support.
User Technical support (hard/soft).
Performed Network Account management.
Lotus Notes DB and User account management.
File server management as needed.
Assigned at Hitachi Communication Technology Inc as Technical support.
CDMA-EVDO technical support for (American cell phone communication firm).
Performed log analysis from monitoring tool.
Escalation to Developer team.
Issued working white paper to Customer site.
Performed reproduction test at laboratory.
Nihon Creators Association Co.
Oct 1996 to Sep 2004
Assistant Art Director
Planned sales and promotions events.
Oversaw events planning, casting coordination for cosmetics company and apparel
company.
Performed PC set-ups, installations as needed.
Environment: MacG3/G4 Software Installation, troubleshooting for hardware and
software.
Issued contract commercial illustration rights (documents made in English).

EDUCATION
Dixie College, Utah, America
Associates of Science Degree, Communication(did not graduate)

1993

CERTIFICATIONS
TOEIC
LANGUAGE

820

2006

Japanese: Native
English: High Intermediate