montgomeryv@yahoo.

com

VERNA JOAN MONTGOMERY

301.785.4208 (cell)

GLOBAL BUSINESS TRANSFORMATION AND ORGANIZATIONAL EFFECTIVENESS EXPERT

Verna Montgomerys career has focused on helping organizations navigate change and improve business performance. She is an expert in
leading organizational effectiveness interventions, including designing and developing change management and communications programs for
large commercial and government organizations undergoing downsizing, mergers, acquisitions, outsourcing, bankruptcy protection, large-scale
system implementations, organizational redesigns, global restructuring, and divestitures. She has helped companies in the technology,
aerospace, pharmaceutical, health care, financial services, utilities, retail, entertainment, and transportation sectors assess organizational
effectiveness and successfully implement and sustain change. Verna has consulted to 22 federal agencies, 14 state governments, as well as
more than 50 of the Fortune 100. She is a frequent speaker on change management and communications topics, is a guest lecturer at the Eller
College of Management at the University of Arizona, and is currently serving as an independent change consultant for mergers and acquisitions,
global restructuring, and business optimization.
AREAS OF EXPERTISE
Strategic Communications
Diversity and Inclusion Strategy
Change Management/Leadership
Training Design and Development
Total Rewards Program Design
Employee Engagement

Business Process Transformation

Cultural Assessment and Advancement
Focus Group Design and Implementation
Survey Design and Implementation
Organization Design/Global Restructuring
Strategic Planning,

INDEPENDENT GLOBAL BUSINESS TRANSFORMATION AND

ORGANIZATIONAL EFFECTIVENESS CONSULTANT

August 2015 Present

Developing integration strategies for acquisitions in the health care and manufacturing industries; focusing on cultural alignment, people
program integration, multi-year communications plan, retention initiatives, organizational design, and employee engagement and morale
activities.

RAYTHEON MISSILE SYSTEMS (RMS)

Director, Organizational Effectiveness

February 2014 August 2015

Led more than 15 organizational assessments and restructures to ensure effective roles and responsibilities, leadership behaviors, spans of
control, decision making processes, team dynamics, customer relationship management, and strong alignment of vision, mission, goals,
strategic plans, and performance measures.
Led employee engagement survey design and action plans focusing on enhancing global growth, enterprise-wide collaboration, and
competitive advantage.
Designed and implemented leadership transition plans for new executives, including developing 90-day action plans, coaching new leaders
on effective behaviors, and designing team alignment meetings.
Served as company expert on cultural assessment, including identifying cultural inhibitors and accelerators and developing realignment
plans to ensure business strategies can be met.
Served as a subject matter expert on M&A integration, including cultural alignment, process integration, leadership retention, onboarding,
external and internal communications, and surveillance and sustainment plans.

INDEPENDENT GLOBAL BUSINESS TRANSFORMATION AND

ORGANIZATIONAL EFFECTIVENESS CONSULTANT

HR Transformation/Shared Services Design

Leadership Coaching and Development
Performance Management Program Design
Mergers & Acquisitions
Team Building
Knowledge Management

January 2013 January 2014

Redesigned several decentralized organizations in the retail and hospitality industries, including evaluating current strategy, designing new
structures, assessing workforce capabilities and competency requirements, and developing new performance management processes and
recognition programs.
Led change management and communications program for a global transformation at a large organization with operations in 80 countries;
developed internal communications to increase engagement and provide meaningful opportunities for participation in the transformation
design.
Developed global diversity and inclusion three-year strategic plan for a large, decentralized client in the food services industry.

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SODEXO NORTH AMERICA

Vice President, Change Planning and Implementation

November 2009 December 2012

Served as the change management and communications lead for an organizational transformation in Sodexos Health Care Market, the
largest revenue producer in Sodexo. Work included organizational restructuring, roles and responsibility realignment, competency
evaluation and job description revisions, external client communication strategy, internal communication strategy, and executive and
leadership coaching.
Designed, developed and deployed an online Change Resource Center that includes more than 60 change management tools and tool
guides, 40 audio/visual tutorials, Sodexo-specific best practices and case studies, a resource library of books and articles, and a Sodexospecific change management methodology. Designed and conducted more than 200 educational sessions encompassing more than 5,000
leaders and managers to introduce key change management concepts and build basic skills.
Tested change management methodology and tools on high-priority change initiatives including Finance Transformation, HR
Transformation, Business Model Redesign, Health Care Reform, Global Knowledge Management and Sharing, Health Care Organizational
Restructuring, Retail Offer Development and Marketing, and Procurement System Implementation.

WATSON WYATT WORLDWIDE

Practice Leader, Change Management and Communications

August 2005 November 2009

While leading a change and communications team at Watson Wyatt (currently Towers Watson), focused on designing and developing change
communications for total rewards, performance management, and health and welfare programs such as consumer-driven health care and paid
time off. Provided change management and communications expertise for large-scale mergers and acquisitions (M&As), large-scale system
implementations, and organization redesigns.
Designed a new internal communications function for a large, decentralized organization in the construction/building supply industry; work
included developing the structure, 3-year strategic plan, position competencies, traditional and social media channels, and measures of
success.
Provided change management and communications support for a large M&A project in the hydro electric and utilities industry, focusing on
education and change strategies for all HR processes and systems within the new company.
Developed and implemented change management programs for three large global restructuring projects in the manufacturing, energy, and
pharmaceutical industries, including facilitating design team meetings, creating change communication plans, coaching leaders on
communications skills, and evaluating talent and developing migration plans to the new structure.
BOOZ ALLEN HAMILTON
Director, Strategic Alliances and Vendor Relations
Lead Consultant, Organizational Development and
Change Management Practice

June 1982 August 2005

Served as the first Director of Strategic Alliances and Vendor Relations, responsible for designing the program and building long-term
relationships with the professional services community, as well as new partnerships with providers of software and systems enterprise
products, system integrators, and specialty firms.
Conducted enterprise-wide business analyses for more than 20 commercial clients in 14 industry sectors. Designed and blueprinted
workforce planning, resource allocation, process mapping, communications infrastructure and processes, performance measurement,
leadership development, team dynamics, and organizational structure realignment.
Led change management effort for three merger/acquisition projects in the pharmaceutical and energy industries, including developing
integration strategies and tactical plans, designing and delivering communications and training programs, and launching marketing and
promotion activities to ensure consistent cultural alignment, branding and employee value proposition.
Designed and produced more than 250 communications, advertising, and outreach programs for large, complex, and highly-visible
commercial and government initiatives.
Led 10-person team to develop internal employee communications programs for more than 40 large-scale transformation initiatives for
public sector and Fortune 500 clients. Key issues included downsizing, retraining, office closures, labor union negotiations, job
reclassification, new performance evaluation metrics, and employee satisfaction. Several efforts received firms prestigious Professional
Excellence Award.
EDUCATION AND TRAINING

Bachelor of Arts, Public Policy and American Studies, Smith College, 1982
Certificate, Contracts and Procurement, University of Virginia, 2002
Certificate, Public Relations, University of Virginia, 2004
Certificate, Facilitation, University of Virginia, 2007
Certificate, ADKAR Change Management Model (PROSCI), 2013
Specialist Certificate, Raytheon Six Sigma, 2015
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