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Ensuring this customer delight is not the responsibility of the retailer only as the
suppliers have a huge role to play in this. Partnering in this cause with suppliers
has shown visible improvement in availability and consequent sales.
7. Adopting best practices: Here is where we learn more from the developed
supply chains in the Western world. Real-time visibility, IT systems, automations
etc. that provide windows of opportunity to excel. Much that we would want to
benchmark our service standards, however sadly today, in the retail logistics per
se, there are no published benchmarks in the country. While there are some
global benchmark figures available. However, considering the technology used in
those countries, the quality of labour and the maturity of supply chain is
incomparable, however, we may not be too far from these too. A comparison
table is illustrated below for some of the operational parameters.
*While most receiving, picking and shipping is done in case pack configuration in
the Western and European countries, here in India, we pick and ship in each.
The world benchmarks have been obtained from various articles and comments
in the Internet and cannot be authenticated
8. Damage analysis, insurance and claims: Most damages occur in transit and
handling at the time of loading/ unloading. Damage analysis provides valuable
source of insight into transit methods, feedback on bad packaging and loading
techniques. HyperCITY has set up a simple but effective process to collect and
analyse claims data including mode, carrier, and location so you can identify
damage trends, determine root causes, and pinpoint responsibility. Secondly,
processing of claims is a lengthy and painstaking procedure and most units tend
to ignore this valuable source of reimbursement of losses incurred in transit.
9. Self Audit: Setting of challenging targets and resolute commitment to improve
through self audit will keep service levels up.
10. Cross Docking: In order to reduce time from dock to rack, we follow cross
docking at the DC. The vendors are advised to create store packs and these are
cross docked. This not only improves the TAT of product to the shelf, but also
permits to keep cost under control and minimises handling.
11. QC: Suppliers over the period have been graded and inconsistent suppliers
are subjected to QC Hire a logistics representative to inspect products for
exceptions before they are transferred from the production to the logistics phase.
Charge professionals with preventing damage and removing compromised
shipments at key hand-off points, such as during loading and tie-down, and at the
end of a transit.
12. Safety and security: Supply chain environ has drivers, transport systems, left
trucks, handling of material, all of which may be prone to cause grievous injury.
Although most logistics locations have safety and accident-prevention efforts in
place, that is no guarantee your employees are as safety-minded as th