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LINIVERSITYOF COLOMBO,SR]LANKA
FACULTY OF MANAGEMI]NTA].]DFINANCE
Unit
& Mid-careerDevelopment
Postgraduate

in Marketing
ofBusiness
Administralion
MasterofBusiness
Administration
in Finance/Master
-September.
(Semester
2009
II lirst-hal0Examination

M BA 53E- OperationsManagemcnt
Three {03) Hours
AnswerAny Five(05)Questions
Total NumberofQuestions- Six (06)

L i. Explainfive differentchallengesfacedby an operationsmanagerol a modernorganizalron

(10 ivarks)

priorilyoflhc
performed
manager
dependon thecompctitive
ii. "Functions
by an operations
with suitableexamplesorganization".Elaborateon this statement
( l0 Marks)
(Total20Marks)

2. i.

Explainhow an operationsmanagercandesignan environmentallyfriendly product.

( 1 0M a r k s )

on thevolumcand level
an operations
manager
shouldselectdepends
ii. "'l hetypeof process
of standardization
of lhe product".Explainthisslatement.
( l0 Marks)
(Total 20 Marks)

PageI of4

3. i. The followingtablcshors the numberoflitresoftype O blooduscdat CarclvellI,lospilals

in the lastsix months.

WeekNumber

',""lq

360

189

4l0

381

i68

Forecastthe demandfor 7'nrveekusingexponentialsmoothingwith a lbrecastfor 1.,

weekof360 andc: 0.2andn = 0. 6.

b. UseMeanAbsolutDeviation
(MAD) to determine
thebesro for Carewell.
( 1 0M a r k s )
ii. Explainadvantages
anddisadvantagcs
ofthreealternative
waysofchanginglhe shortlenn
capacitvof a manufacturingorganizalion.
( l0 N{arks)
( | otal20 Marks)

4. i. RightInsurance
Companyneeds4000printercartridges
perannum.Thecostof a cartridge
is Rs. 12000.Carrlingcostis estimated
to be40%ol theunit cost.Thc supplierhasagfeed
to offcr a l0% discountifthe cntireannuatrequircment
is boughtat once.Ifthe ordering
costis 6000profder,shouldRighlInsurance
takethequantilvdiscount?

R rr'
lEOQformulan A' = .1'V'
Ls

$here0' istheEOewhenD is theannual

denrand.
C0rs

theordringcostperorderandCHis theholdingcost.)
( l0 Mdrl\)

Page2 ol 4

ii. Expiainthefollowingtotalqualitymanagement
toolsby usingappropriate
examples.
a. Causeandeffectdiagrams
b. Parelochan
c. Controlcharts
( l0 Marks)
( Iotal 20 Marks)

5. i. "l'actors to be consideredin locatinga manufacturingplant and a serviccplant

arc nol the
samc". Discuss lhis statementby selcctingtwo organizationsfrom
nanutacluringand
serviceindustries.
( 1 0M a r k s )
ii. Oneofthe majoracrivities
ofJusr-ln-Time
(JIT)is to eliminare
ther,r'aste.
a. Whatarethebasictypcsofwaste?
b. Whatarelhe conmoncauses
ofwaste?
c. Whatarerhewaysofelimination
ofwaste?

(10\4arks)
(Total20Marks)

6. i. Discuss
the 'Ergonomics
Approach'ofjob designby providingsuilableexamptes.
(8 Marks)

Page3 of4

tasksarcto
companyneedsto supply30 chairsdaily.l"ollolving
ii. A furniturcmanul'acturing
duringthcda).
bedonein orderto produce
a chair.Thereare480 rrinutesavailable

pertortnan.-ef
im-J]I prea...s-,
Predecessor
)rmanceTime
I

(Minures)i
4

N.*

None

B
C

A.B

' - il

t
I

F'.C

a. Drawthe precedence
diagramofthis operation.
b- Calculate
therequired
cycletime.
c. Assigntasksintoworkstations
by usinglhe 'mostnumberof followingtasks'rule.
line?
d. Whatis theo\erallefficiency
ofthe assembly
( 1 2M a r k s )
(Tolal 20 Marks)

Page4 of4