03 - Errors - 6000-6010 XEROX

Error Messages and
Codes
In this chapter...
Introduction
Printing the Error History Report
Servicing Instructions
Messages, Codes, and Procedures
Fuser Errors
Electrical Errors
System Errors
Jam Errors
Consumable Errors
Chapter
Error Messages and Codes
Introduction
This chapter describes error messages and numeric codes displayed on the Control
Panel or listed on the Error History page. These error indications serve as the entry
point into the troubleshooting process.
Troubleshooting of problems not directly indicated by or associated with an error
message or code is covered in Chapter 4, General Troubleshooting. Print quality
problems are covered in Chapter 5, Print Quality Troubleshooting.
The printer tracks and reports errors in a number of ways. The two types of error
reporting discussed in this section include:
Error messages and codes displayed on the Control Panel
Engine (fatal) and Jam Error logs displayed on the Control Panel or listed on
the Error History Report

Printing the Error History Report with the Printer Settings Utility
1. From the Start Menu, select Programs > Xerox Office Printing >Phaser
6000/6010 > Printer Settings Utility.
2. On the Printer Settings Report tab, select Information Pages.
3. Press the Error History button.
The Error History Report is printed.
Printing the Error History Report at the Phaser 6010 Control Panel
1. At the Control Panel, press the Menu button.
2. At Report List, press OK.
3. Press the Up or Down arrow button to find Error History. Press OK.
The Error History Report is printed.
Printing the Error History Report at the Phaser 6000 Control Panel
1. At the Control Panel, press and hold the OK button.
The Printer Settings, Device Settings, and Error History Report are printed.
Note
If the Error History Report will not print due to printer failure, see Phaser 6000
Errors on page 3-8.
3-2
Phaser 6000/6010 Printer Service Manual
Error History Report

The Error History Report provides a list of error messages and codes relating to jam
and system (fatal) errors.
The Error History page contains two types of history information.
System Fail History

System Fail History contains: Item Number, Total Print Count, Chain-Link code, and
Error Information.
Paper Jam History

Paper Jam History contains: Item No., Total Print Count, Chain-Link code, and
Paper Jam Type information.
3-3
Servicing Instructions
The service checklist below is an overview of the path a service technician should
take when servicing the printer and printer optional equipment.
Step 1: Identify the Problem
1. Verify the reported problem does exist.
2. Check for any error codes and write them down.
3. Print normal customer prints and service test prints.
4. Make note of any print-quality problems in the test prints.
5. Make note of any mechanical or electrical abnormalities present.
6. Make note of any unusual noise or smell coming from the printer.
7. View the System Error and Paper Jam Error on the Error History Report.
8. Verify the AC input power supply is within proper specifications by
measuring the voltage at the electric outlet while the printer is running.
Step 2: Inspect and Clean the Printer
1. Turn the printer power Off.
2. Disconnect the AC power cord from the wall outlet.
3. Verify the power cord is free from damage or short circuit and is
connected properly.
4. Remove the Toner Cartridges and protect them from light.
5. Remove the Transfer Belt.
6. Inspect the printer interior and remove any foreign matter such as
paper clips, staples, pieces of paper, dust, or loose toner.
7. Do not use solvents or chemical cleaners to clean the printer interior.
8. Do not use any type of oil or lubricant on printer parts.
9. Use only an approved toner vacuum.
10.Clean all rubber rollers with a lint-free cloth, dampened slightly with
cold water and mild detergent.
11.Inspect the interior of the printer for damaged wires, loose
connections, toner leakage, and damaged or obviously worn parts.
12.If the Toner Cartridges appear obviously damaged, replace with new
ones.
Step 3: Find the Cause of the Problem
1. Use the Error Messages and Codes and troubleshooting procedures to
find the cause of the problem.
2. Use Service Diagnostics to check the printer and optional components.
3. Use the Wiring Diagrams and Plug/Jack Locator to locate test points.
4. Take voltage readings as instructed in the appropriate troubleshooting
procedure.
Step 4: Correct the Problem
1. Use the Parts List to locate a part number.
2. Use the FRU Disassembly procedures to replace the part.
Step 5: Final Checkout
Test the printer to be sure you have corrected the initial problem and
there are no additional problems present.
3-4
Messages, Codes, and Procedures

The error messages and codes generated by the printers operating system are the
lead-in to the troubleshooting procedures that follow in subsequent pages. This
section correlates the output of the printers diagnostic aids and provides the
troubleshooting procedures to locate and correct the reported errors.
Error Messages Abbreviations

Due to limited display space, some error messages include abbreviations. The
most common abbreviations used throughout this chapter are listed here.
Term
Definition
ADC
Automatic Density Control
ASIC
Application-Specific Integrated Circuit
BLK
Black
COMM
Communication
CRT
Cartridge
CRUM
Customer Replaceable Unit Memory
ER/ERR
Error
ENV
Environment
FUNC
Function
MACaddress
Media Access Control Address
MCU
Machine Control Unit
NVM
Non-Volatile Memory. Used instead of NVRAM.
NVRAM
Non-Volatile Random Access Memory
PCL
Printer Control Language
PDL
Page Description Language
RAM
Random Access Memory
REG
Registration
ROM
Read Only Memory
TRAN
Transfer Belt
3-5
Phaser 6010 Errors

The Error Message Summary table lists possible errors, along with the
corresponding code, and page reference for the corrective procedure.
The Error Code column lists the code associated with the error.
The Error column shows the message as it appears on the 6010 LCD when the
error occurs during normal operation.
The Go to column links to the troubleshooting procedure related to the error.
Use this table to identify the proper procedure to correct the reported error.
Error Message Summary
Error Code
Error
Go to
010-397
Fuser Error
3-14
042-358
Fan Motor Error
3-15
042-325
Motor Error
3-16
092-661
ENV Sensor Error
3-17
061-370
LPH Failure
3-18
075-921
Waiting for OK key to be pressed after setting side 2

for manual duplex print.
3-19
091-402
Xero Life Warning
3-20
092-310
CTD Sensor Dustiness Pre Warning
3-21
092-651
CTD Sensor Error
3-22
092-910
CTD Sensor Dustiness
3-21
124-333
ASIC Failure
3-23
191-310
Xero Life Over
3-24
193-700
Custom Toner Mode
3-24
016-500
Erase Flash Error
3-26
016-501
Write Flash Error
3-26
016-502
Verify Flash Error
3-26
016-718
Out of Memory
3-28
016-720
PDL Error
3-29
016-737
Format Error
3-27
016-741
Protection Error
3-27
016-742
Invalid ID
3-27
016-743
Range Check Error
3-27
System Errors
3-6
016-744
Check Sum Error
3-27
016-745
Header Error
3-27
016-799
Invalid Job
3-30
024-340
MCU Firmware Error
3-31
024-360
Download Error
3-32
024-371
MCU Comm. Error
3-33
027-446
IPv6 Duplicate
3-34

Error Message Summary
Error Code
Error
Go to
027-452
IPv4 Duplicate
3-34
041-340
MCU NVRAM Error
3-35
042-372
Deve Mode Error
3-35
116-314
MAC Address Error
3-37
116-315
RAM Error
3-26
116-317
Controller Error
3-26
116-324
Controller Error
3-26
116-326
NVRAM Error
3-26
116-343
ASIC Error
3-26
116-350
Network Error
3-37
116-351
Network Error
3-37
116-352
Network Error
3-37
116-355
Network Fatal Error
3-38
075-100
Misfeed Jam
3-38
077-100
Reg On Early Jam
3-41
077-101
Reg Off Jam
3-42
077-102
Exit On Jam
3-42
Jam Errors
077-108
Exit Off Early Jam
3-48
077-109
Exit Off Jam
3-45
077-900
Exit Jam
3-49
077-901
Remain Registration Jam
3-49
Rear Cover Open.
3-51
Cover Errors
077-304
Consumable Errors
024-958
Paper Size Mismatch
3-52
024-963
No Suitable Paper
3-53
093-423 to
093-426
X CRU Near Life
3-55
093-919 to
093-922
X Toner Low Density
3-56
093-930 to
093-933
Toner near empty
3-57
093-950 to
093-952. and
093-925
X Toner Comm Fail
3-58
093-926,
093-960 to
092-062
CRUM ID Error
3-59
093-970 to
093-972
X CRU Detached
3-59
Toner empty
3-7
Phaser 6000 Errors

Phaser 6000 Control Panel Indicators
3
6
7
8
9
10
11
s6000-138
Item
1
Feature
Description
Load Paper
Ready/Data
Black Toner
Cyan Toner
Magenta Toner
Yellow Toner
3-8
Indicates the printer is out of paper or paper is

jammed in the paper tray.
Flashing indicates a Paper Size Mismatch in the
printer.
Green indicates the printer is ready.
Flashing green indicates the printer is busy or is
waiting for you to take an expected action.
Flashing green when the Power Saver light is also
flashing indicates the printer is canceling the
print job.
Indicates that the black toner is low.
Flashing indicates the toner is empty or toner
warning.
Flashing means non-Xerox toner is installed.
Indicates that the cyan toner is low.
warning.
Indicates that the magenta toner is low.
warning.
Indicates that the yellow toner is low.
warning.

Item
7
Feature
Description
Power Saver
Indicates the printer is in the Low Power or Sleep

mode.
Flashing indicates that the printer is canceling
the current print job.
Flashing at the same time the Ready light is
flashing indicates the printer is canceling the
print job.
Print Printer Settings report, Device Settings
report and Error History report by holding the key.
Start (OK)
Prompts the user to press the OK button to resume

printing after an interruption.
Press OK to resume printing after loading paper
during a print job.
Press OK to print side 2 of a manual 2-sided print
job after paper is reloaded.
Jam
Flashing indicates a paper jam in the printer.
10
Error
11
Cancel
Indicates an error that needs your attention.

Indicates the printer has a critical error that can
only be corrected by restarting the printer or by
calling for service.
Turns the printer power on and off.
Phaser 6000 Extended Errors

The following errors are initially indicated by illuminating the Error LED only. To
identify which error is occurring, press and hold the OK button for more than 3
seconds to see an additional error pattern. The extended error pattern displays for
3 seconds, and then the Error LED is illuminated again. Press the OK button as
many times as necessary to identify the problem.
Use the following table to identify the error.
Note
A - in the table indicates that the LED is off after the error occurs.
Indicator
1
Load
Paper
Ready/
Data
Orange
Status
Code
Go to
page
Orange
016-718
3-28
Orange
016-720
3-29
Orange
016-799
3-30
Orange
092-310
3-21
10
Energy
K Toner C Toner M Toner Y Toner Saver
Start
(OK)
Jam
Error
Orange
Green
Orange
Orange
Green
Orange
Orange
Green
Orange
Orange
Green
3-9
Phaser 6000 Errors

Use the following table to interpret error indicators on the Control Panel of the
Phaser 6000.
Note
A + in this table indicates that the LED will remain in whatever state it was in
prior to the error occurring. A - indicates that the LED is off after the error
occurs.
Indicator
1
Load
Paper
Ready/
Data
Status
Code
Go to
page
10
Energy
Start
(OK)
Jam
Error
Blinking 010-397
Orange
3-14
Blinking 042-325
Orange
3-16
Blinking 042-358
Orange
3-15
Blinking 092-661
Orange
3-17
Blinking 061-370
Orange
3-18
Green
Blinking Green
075-921
3-19
Orange
091-402
3-20
Orange
092-310
3-21
Blinking 092-651
Orange
3-22
Orange
092-910
3-21
Blinking 124-333
Orange
3-23
Blinking 191-310
Orange
3-24
Orange
Orange
Orange
Orange
193-700
3-24
System Errors
Orange
Orange
Orange
Orange
016-500
3-26
Orange
Orange
Orange
Orange
Orange
016-501
3-26
Orange
Orange
Orange
Orange
Orange
016-502
3-26
Orange
016-718
3-28
Orange
016-720
3-29
3-10

Indicator
Status
Code
Go to
page
Orange
016-737
3-27
Orange
016-741
3-27
Orange
016-742
3-27
Orange
016-743
3-27
Orange
016-744
3-27
Orange
016-745
3-27
Orange
016-799
3-30
Blinking 024-340
Orange
3-31
Orange
Orange
Orange
Orange
Orange
024-360
3-32
Blinking 024-371
Orange
3-33
Blinking 041-340
Orange
3-35
Blinking 042-372
Orange
3-35
Blinking 116-315
Orange
3-26
Blinking 116-317
Orange
3-26
Blinking 116-324
Orange
3-26
Blinking 116-326
Orange
3-26
Blinking 116-343
Orange
3-26
Load
Paper
Ready/
Data
Orange
10
Energy
Start
(OK)
Jam
Error
Orange
Orange
Orange
Orange
Orange
Orange
Orange
Orange
Orange
Orange
Orange
Orange
Jam Errors
-
Blinking Orange
Orange
077-100
3-41
Blinking Orange
Orange
077-104
3-45
Blinking Orange
Orange
077-106
3-48
Blinking Orange
Orange
077-108
3-48
Blinking Orange
Orange
077-109
3-45
3-11

Indicator
Status
Code
Go to
page
Blinking Orange
Orange
077-900
3-49
Blinking Orange
Orange
077-901
3-49
Orange
077-304
3-51
Blinking Green
Orange
024-958
3-52
Blinking Green
Orange
024-963
3-53
Orange
093-423
3-55
Orange
093-424
3-55
Orange
093-425
3-55
Orange
093-426
3-55
Blinking Orange
Orange
093-919
3-56
Blinking
Orange
Orange
093-920
3-56
Blinking Orange
Orange
093-921
3-56
Blinking Orange
Orange
093-922
3-56
Blinking +
Orange
Orange
093-930
3-57
Blinking
Orange
Orange
093-931
3-57
Blinking +
Orange
Orange
093-932
3-57
Blinking Orange
Orange
093-933
3-57
Blinking Orange
093-926
3-59
Orange
Orange
093-950
3-58
Orange
Orange
093-951
3-58
Orange
Orange
093-952
3-58
Orange
Orange
093-925
3-58
Load
Paper
Ready/
Data
10
Energy
Start
(OK)
Jam
Error
Blinking Orange
Blinking Orange
Cover Errors
-
Consumable Errors
3-12

Indicator
1
Load
Paper
Ready/
Data
Status
Code
Go to
page
093-960
3-59
093-961
3-59
093-962
3-59
Orange
093-970
3-59
Orange
093-971
3-59
Orange
093-972
3-59
Orange
093-973
3-59
10
Energy
Start
(OK)
Jam
Error
Blinking Orange
Blinking
Orange
Blinking Orange
Orange
Orange
Orange
Orange
3-13
Fuser Errors
Fuser Error
The Fuser has failed.
Warning
Allow the Fuser to cool before servicing the printer.
Applicable Error
010-397: Fuser Error
Initial Actions
Reseat the Fuser.
Cycle printer power.
If the problem persists, follow the procedure below.
Troubleshooting Reference Table

Applicable Parts
Fuser, PL5.1.1
MCU Board, PL7.2.2
Wiring and Plug/Jack Map References
Map 3 on page 10-7

Fuser on page 10-18
Troubleshooting Procedure Table

Step
3-14
Actions and Questions
Yes
No
Reseat the Fuser and cycle system

power.
Does the error persist?
Go to step 2.
Complete
Check these connections

MCU Board P/J26 and P/J18.
LVPS P/J201.
Are the connectors secure?
Go to step 3.
Secure the
connectors.
Check the Fuser harness.

1. Remove the Fuser.
2. Disconnect P/J26 and P/J18 from
the MCU Board and P/J201 from
the LVPS.
Is the harness damaged?
Repair the
harness.
Go to step 4.
Replace the Fuser (page 8-49).

Replace the
MCU Board
(page 8-58).
Complete
Electrical Errors
Fan Motor Failure
Fan motor failure.
Applicable Error
042-358: Fan motor failure
Initial Actions

Applicable Parts
LVPS, PL 7.2.1
Fan, PL 7.1.2
MCU Board, PL7.2.2

Step
Yes
No
Check the connections between the

FAN and LVPS.
Is P/J205 on the LVPS securely
connected?
Go to step 2.
Reconnect the
connector
P/J205 surely,
then go to step
2.
Go to step 3.
Complete.
Put the printer in diagnostic mode

and select Engine Diag > Motor
Test > Fan (HIGH) (see Service
Diagnostics on page 4-8).
If the test runs successfully run the
Fan (LOW) test.
Does the Fan function normally.
Replace the
MCU Board
(8-58).
Go to step 4
Go to step 5.
Disconnect P/J205 on the LVPS.
Is the voltage across ground at
P/J205-1 approximately +24 VDC
when the Interlock Switch is pushed?
Replace the
LVPS.
Replace the Fan.

Does the error still occur when the
power is turned off and on?
Complete.
Replace the
MCU Board
(8-58).
3-15
Motor Error
The Main Drive Assembly has failed.
Applicable Error
042-325: Motor Error
Initial Actions

Applicable Parts
Main Drive Assembly, PL6.1.2

HARN ASSY MAIN MOT, PL6.1.7
MCU Board, PL7.2.2
LVPS on page 10-12

Drive on page 10-14

Step
3-16
Yes
No

MCU Board P/J16 and the Main
Drive Assembly P/J160.
Are the connections secure?
Go to step 3.
Reconnect the
connectors,
then go to
step 2.
Does the error persist when the

Go to step 3.
Complete.
Test the Main Drive Assembly. Put

the printer in diagnostic mode and
select Engine Diag > Motor Test >
Main Motor Full (see Service
Does the Main Drive Assembly
function normally?
Replace the
MCU Board
(8-58).
Go to step 4.
Is the Main Drive Assembly installed

correctly?
Got to step 6.
Reseat the
Main Drive
Assembly, then
go to step 5

Go to step 6.
Complete.

Step
Yes
No
Check the Main Drive harness

continuity.
Disconnect P/J16 from the MCU
Board and P/J160 from the Main
Drive Assembly to check continuity.
Repair the
harness.
Go to step 7.
Check the power to the Main Drive

Assembly.
Disconnect the connector of P/J16
on the MCU Board.
Are the voltages across ground at
P/J16-2 and P/J16-4 approximately
+24 VDC when the Interlock Switch
is pushed?
Replace the
Main Drive
Assembly.
Replace the
MCU Board
(8-58).
ENV Sensor Error

An error occurred while reading the Humidity Sensor.
Applicable Error
092-661: Env Sensor Error
Initial Actions

Applicable Parts
MCU Board, PL7.2.2

Step
1
Yes
No
Replace the MCU Board (8-58).

Replace the
printer.
Complete.
3-17
LPH Failure
Applicable Error
061-370: LPH Failure
Initial Actions

Applicable Parts
Image Processor Board, PL7.1.9

LED Driver Board, PL7.1.5
Xerographics on page 10-15

Step
3-18
Yes
No
Check the connectors at the LED

Driver Board P/J2, 3, 4, and 5 and
Xerographics Assembly P/J6, 7, 8,
and 9.
Are the connectors securely
connected?
Go to step 2.
Reconnect the
connectors.

power is turned on?
Go to step 3.
Complete.
Print the test pattern ASIC.

and select Test Print > Test Pattern
ASIC.
Is the image printed correctly?
Replace the I/P

Board
(page 8-56).
Replace the
LED Driver
Board
(page 8-55).
Waiting for Continue Key to be Pressed After Reloading Paper

The printer is in manual duplex mode waiting for user interaction.
Applicable Error
075-921: Waiting for Continue Key to be Pressed After Reloading Paper
Initial Actions
Remove the paper from the Output Tray, put it back in to the paper tray, and
press Continue.

Applicable Parts

MCU Board, PL7.2.2
Map 2 on page 10-6

Map 3 on page 10-7

Step
1
Yes
No
Replace the I/P Board (page 8-56).

Replace the
MCU Board.
Complete.
3-19
XERO Near Life

The Xerographics Assembly is approaching end of life.
Applicable Error
091-402: XERO Near Life
Initial Actions

Applicable Parts
MCU Board, PL7.2.2

Step
3-20
Yes
No
Turn the printer off and then on.

Replace the
MCU Board
(page 8-58).
Complete.
Replace the
printer.
Complete.
Check Unit CTD Sensor

This message indicates that the CTD Sensor needs cleaning.
Applicable Errors
092-310: CTD Sensor Dustiness Pre Warning
092-910: CTD Sensor Dustiness
Initial Actions
Clean the CTD Sensor (page 7-7).

Applicable Parts
MCU Board, PL7.2.2
Developer on page 10-17

Step
Yes
No
Disconnect P/J14 on the MCU

Board.
Is the voltage across ground at
P/J14-1 and P/J14-9 on the MCU
Board +5 VDC?
Go to step 2.
Replace the
MCU Board
(page 8-58),
then go to
step 2.
Replace the
printer.
Complete.
3-21
CTD Sensor Error

A CTD Sensor error is detected.
Applicable Error
092-651: CTD Sensor Error
Initial Actions

Applicable Parts
MCU Board, PL7.2.2

Step
3-22
Yes
No
Clean the CTD sensor (page 7-7).

power is turned on?
Go to step 2.
Complete.
Replace the MCU Board.

power is turned on?
Go to step 3.
Complete.
Disconnect MCU Board P/J14 and

Xerographics Assembly P/J140, and
check the harness for continuity.
Is the harness continuous?
Replace the
printer.
Repair the
harness.
ASIC Failure
ASIC Failure.
Applicable Error
116-355: ASIC Failure
Initial Actions

Applicable Parts

LED/MCU Cable, PL7.1.6
MCU Board, PL7.2.2

Image Processor Board on
page 10-19

Step
Yes
No
Check connectors P/J23 and P/J1 on

the MCU Board and LED Driver
Board.
Go to step 3.
Reconnect the
connectors
P/J23 and P/J1,
and then go to
step 2.
Go to step 3.
Complete.
Disconnect the MCU Board P/J23

and the LED Driver Board P/J1, and
check the LED/MCU Cable
continuity.
Is the cable damaged?
Go to step 4.
Replace the
LED/MCU
Cable
(page 8-55).
Replace the LED Driver Board

(page 8-55).
Replace the
MCU Board
(page 8-58).
Complete.
3-23
XERO Life Over

The Xerographics Assembly is at end of life.
Applicable Error
191-310: Xero Life Over
Initial Actions
If the problem persists, replace the printer.
Custom Toner Mode

The printer is in custom toner mode.
Applicable Error
193-700: Custom Toner Mode
Initial Actions
If the problem persists, replace the printer.

Applicable Parts

MCU Board, PL7.2.2

page 10-19

Step
3-24
Yes
No
Untighten the screws on the Image

Processor Board, and then retighten
the screws to reseat the board.
Check that all the connectors on the
Image Processor Board are secure.
Does the problem persist?
Go to step 2.
Complete.
Replace the Image Processor Board.

Replace the
MCU Board
(page 8-58).
Complete.
Electrical Noise
Initial Actions

Step
Yes
No
Are there any other electrical

appliances within 3 meters of the
printer, such as generators, radio
and appliances with motors?
Ether turn off the other electrical
appliances, or relocate the printer at
least 6 meters from other
appliances.
Does the electrical noise error still
occur?
Go to step 2.
Complete.
Is AC power supply outlet wired and

grounded appropriately?
Go to step 3.
Request the
client to fix AC
power supply
outlet.
Reseat the Toner Cartridges.

Does the electrical noise error still
occur?
Go to step 4.
Complete.
Check the Xerographics Assembly

PLATE EARTH DL (PL3.2.2).
Are there any stains or foreign
substances on the contacts?
Wipe the stains Reseat the

HVPS.
or foreign
substance with
dry cloth.
3-25
System Errors
Firmware Errors
The firmware download to the printer failed.
Applicable Error
016-500: Erase Flash Error
016-501: Write Flash Error
016-502: Verify Flash Error
116-315: RAM Error
116-317: Controller Error
116-324: Controller Error
116-326: NVRAM Error
116-343: ASIC Error
Initial Actions

Applicable Parts

MCU Board, PL7.2.2

Step
3-26
Yes
No
Is the error code 016-313?
Go to step 2.
Go to step 3
Replace the LED Driver Board (8-55). Go to step 3.

power is turned on?
Replace the I/P Board (8-56).

power is turned on?
Replace the
MCU Board
(8-58).
Complete.
Complete.
Download Errors
The system firmware file is corrupt or communications to the printer failed.
Applicable Error
016-737: Download ID Error
016-741: Download Range Error
016-742: Download header Error
016-743: Download Check Sum Error
016-744: Download Format Error
016-745: Download Protect Error
Initial Actions

Applicable Parts
Image Processor Board,

PL7.1.9/7.1.16
MCU Board, PL7.2.2

Step
1
Yes
No
Replace the Image Processor Board

(8-56).
Replace the
MCU Board
(8-58).
Complete.
3-27
Memory Overflow 016-718

The print job size exceeded memory.
Applicable Error
016-718: Memory Overflow
Initial Actions

Applicable Parts

PL7.1.9/PL7.1.16
MCU Board, PL7.2.2

Step
3-28
Yes
No
Check the memory.

Print the Configuration page to
determine the amount of memory
installed.
Is the print job too large?
Divide the print Go to step 2.

job to fit
installed
memory.
Reseat all connections on the Image Go to step 3

Processor Board.
Complete.

(8-56).
Go to step 4.
Complete.
Complete.
PDL Error 016-720

The print data can not be processed by PDL.
Applicable Error
016-720: PDL Error
Initial Actions

Applicable Parts

PL7.1.9/PL7.1.16
MCU Board, PL7.2.2

Image Processor Board on page 10-19

Step
Yes
No

Processor Board and MCU Board.
Complete.

(8-56).
Go to step 4.
Complete.
Complete.
3-29
Invalid Job 016-799

Invalid print job settings.
Applicable Error
016-799: Invalid Job
Initial Actions

Applicable Parts

PL7.1.9/PL7.1.16
MCU Board, PL7.2.2

Step
3-30
Yes
No

Complete.

(8-56).
Go to step 4.
Complete.
Complete.
Firmware Error 024-340

A firmware error has occurred.
Applicable Error
024-340: Firmware Error
Initial Actions

Applicable Parts
MCU Board, PL7.2.2

System Wiring on page 10-11

Step
1
Yes
No

Perform the
Electrical Noise
check
(page 3-25), or
replace the
printer.
Complete.
3-31
Download Error 024-360

MCU firmware download failure.
Applicable Error
024-360: Download Mode
Initial Actions

Applicable Parts
MCU Board, PL7.2.2


Step
3-32
Yes
No
Reseat all connections on the Image Go to step 2.

Complete.

Go to step 3.
Complete.
Replace the printer.
Complete.
MCU Comm Error 024-371

Communication has failed between the MCU and Image Processor Boards.
Applicable Error
024-371: MCU Comm Error
Initial Actions

Applicable Parts

PL7.1.9/7.1.16
MCU Board, PL7.2.2

Step
Yes
No
Reseat connections to the Image

Processor and MCU Boards then
cycle system power;
Go to step 2.
Complete.

Go to step 3.
Complete.
Check the Image Processor Harness

continuity.
Disconnect the I/P Board P/J402
and the MCU Board P/J22.
Replace the
harness (8-63).
Go to step 4.
Replace the I/P Board (8-56).

Replace the
MCU Board
(8-58).
Complete.
3-33
IPv6/IPv4 Duplicate
Duplicate IPv6/IPv4 addresses detected upon startup.
Applicable Error
027-446: IPv6 Duplicate
027-452: IPv4 Duplicate
Initial Actions

Applicable Parts

MCU Board, PL7.2.2

page 10-19

Step
1
3-34
Yes
No
Replace the I/P Board

Replace the
MCU Board.
Complete.
NVRAM Error 041-340

Applicable Error
041-340: NVRAM Error
Initial Actions

Applicable Parts
MCU Board, PL7.2.2

Step
Yes
No
Replace the MCU Board.

power is turned on?
Complete.
Perform the
Electrical Noise
test
(page 3-25). Go
to step 2.
Does the problem persist?
Replace the
printer.
Complete.
Deve Mode Change Failure 042-372

Applicable Error
042-372: Deve Mode Change Failure
Initial Actions
3-35

Applicable Parts
Feed Solenoid, PL6.1.10

Switching Sensor
HARNESS ASSY RKN SNS
PL2.2.25/26
Developer Drive Assembly, PL6.1.6
MCU Board, PL7.2.2
Map 2 on page 10-6

Feed on page 10-13

Step
3-36
Yes
No
Check the P/J10 connector on the

MCU Board.
Is P/J10 connected correctly?
Go to step 2.
Reseat the
connector. Go
to step 2.

power is turned on?
Go to step 3.
Complete.
Test the Feed Solenoid.

Test > K Mode Solenoid (see
Service Diagnostics on page 4-8).
Does the Feed Solenoid function
normally?
Go to step 4.
Replace the
Feed Solenoid
(page 8-52).

MCU Board P/J12 and the Feed
Sensor P/J122.
Go to step 5.
Reseat the
connector. Go
to step 5.

power is turned on?
Go to step 6.
Complete.
Disconnect the MCU Board

P/J21and the Registration Sensor
P/J120. Check the HARNESS ASSY
RKN SNS for continuity.
Repair the
harness.
Go to step 7.
Disconnect P/J12 on the MCU

Replace the
Replace the
Board. Is the voltage across ground Developer Drive MCU Board.
to P/J12-7 approximately +3.3 VDC? Assembly.
ESS Error (6010 model only)

Fatal on board network error.
Applicable Error
116-314: MAC address Error
116-350: Network Error
Initial Actions

Applicable Parts

MCU Board, PL7.2.2

page 10-19

Step
1
Yes
No
Replace the IP Board.

Replace the
MCU Board.
Complete.
3-37
On Board Network Fatal Error 116-355 (6010 model only)

Fatal on board network error.
Applicable Error
116-355: On Board Network Fatal Error
Initial Actions

Applicable Parts

MCU Board, PL7.2.2

page 10-19

Step
1
Yes
No
Replace the IP Board.

Replace the
MCU Board.
Complete.
Jam Errors
Misfeed Jam
Paper jam was detected at the Main Paper Tray/Bypass tray section of the printer.
Applicable Error
075-100: Misfeed Jam
Initial Actions
3-38
Check the media path for obstructions or debris.

Applicable Parts
Feed Roller, PL22.4

Feed Solenoid, Pl6.1.10
Registration Sensor, PL2.3.5
Registration Clutch, PL2.3.7
HARNESS ASSY RKN SNS, PL2.2.25
MCU Board, PL7.2.2
Feed on page 10-13

Drive on page 10-14

Step
Yes
No
Are the Feed Roller and Separator

Pad installed correctly?
Does the Feed Roller rotate
smoothly without causing fouling?
Go to step 2.
Replace the
relevant part.

MCU Board P/J12 and Registration
Sensor P/J20.
Are the connections secure
Go to step 3.
Go to step 4.
Does the error still occur when

printing?
Go to step 3.
Complete.

and select Engine Diag > Sensor
Test > Regi Sensor (see Service
Lift the Main Paper Tray Chute
(PL3.3.3), does the number on the
display change each time the Main
Paper Tray Chute is lifted?
Go to step 6.
Go to step 5.

and the Registration Sensor P/J120.
Check the HARNESS ASSY RKN SNS
for continuity.
Go to step 6.
Repair the
harness.
Disconnect the MCU Board P/J12.

Is the voltage across ground and
J12-1 +3.3VDC?
Replace the
Registration
Sensor
(page 8-35).
Replace the
MCU Board
(page 8-58).
Check the connections at MCU

Board P/J16 and at the Main Drive
Assembly P/J60.
Go to step 9.
Reconnect the
connectors
and then go to
step 8.

printing?
Go to step 9.
Complete.
3-39

Step
3-40
Yes
No

and select Digital Output > DO-0
(see Service Diagnostics on
page 4-8).
function correctly?
Go to step 14.
Go to step 10.
10

correctly?
Go to step 12.
Reseat the
Main Drive
Assembly, then
go to step 11.
11

printing?
Go to step 12.
Complete.
12

Drive Assembly.
Check the continuity of the cable.
Repair the
cable.
Go to step 13.
13

and check that the voltages across
ground at P/J16-2 and P/J16-4 are
+24 VDC.
Are the voltages correct?
Replace the
Main Drive
Assembly
(page 8-50).
Replace the
MCU Board
(page 8-58).
14
Check the connector of P/J19 on the

MCU Board.
Is the connection secure?
Go to step 16.
Reconnect the
connector,
then go to step
15.
15

printing?
Go to step 16.
Complete.
16

Test > Feed SOLENOID.
Does the Feed Solenoid function
correctly?
Go to step 17.
Replace the
Feed Solenoid
(page 8-52).
17
Check the connection at MCU Board

P/J25.
Go to step 19.
Reconnect the
connector and
then go to
step 18.
18

printing?
Go to step 19.
Complete.
19

Test > Regi Clutch.
Does the Registration Clutch
function correctly?
Replace the
MCU Board
(page 8-58).
Replace the
Registration
Clutch
(page 8-36).
Reg On Early Jam

Paper stuck in the Registration section (or Main Paper Tray or Bypass Tray section)
of the Printer was detected.
Applicable Error
077-100: Reg On Early Jam
Initial Actions

Applicable Parts

HARN ASSY RKN SNS, PL2.2.25/26
MCU Board, PL7.2.2
Feed on page 10-13

Drive on page 10-14

Step
Yes
No
Check connectors P/J12 and P/J120

between the MCU Board and the
Registration Sensor.
Go to step 3.
Reconnect the
connectors,
then go to step
2.
Go to step 3.
Complete.

display increase by 1 each time the
Main Paper Tray Chute is lifted?
Replace the
MCU Board
(page 8-58).
Go to step 4.

Go to step 6.
Repair the
harness.

J12-1 +3.3VDC?
Replace the
Registration
Sensor
(page 8-35).
Replace the
MCU Board
(page 8-58).
3-41
Exit On Jam
The paper does not reach the Exit Sensor within the specified time.
Applicable Error
077-102: Exit On Jam
Initial Actions

Applicable Parts

MCU Board, PL7.2.2
Feed on page 10-13

Drive on page 10-14

Step
1
Yes
No
Check the installation and operation

of the Registration Roller and the
Registration Pinch Roller Assembly.
Go to step 2.
Replace the
relevant part,
then go to
step 2.
Are the Registration Roller and the

Registration Pinch Roller Assembly
installed properly?
3-42

Go to step 3.
Reconnect the
connectors,
then go to
step 3.

printing?
Go to step 4.
Complete.

Step
Yes
No

Replace the
MCU Board
(page 8-58).
Go to step 5.

Go to step 6.
Repair the
harness.
Check that the voltage across

ground on the MCU Board P/J12-1 is
+3.3 VDC.
Is the voltage correct?
Replace the
Registration
Sensor
(page 8-35).
Replace the
MCU Board
(page 8-58).

Main Drive Assembly.
Go to step 9.
Reconnect the
connectors,
then go to
step 8.

printing?
Go to step 9.
Complete.
Test the Main Drive Assembly.

Test > Main Motor (see Service
function normally?
Go to step 14.
Go to step 10.
10
Check the Main Drive Assembly for

proper installation.
correctly?
Go to step 12
Reseat the
Main Drive
Assembly, then
go to step 11.
11

printing?
Go to step 12.
Complete.
12

Drive Assembly.
Repair the
cable.
Go to step 13.
3-43

Step
3-44
Yes
No
13

Assembly.
on the MCU Board.
is pushed?
Replace the
Main Drive
Assembly
(page 8-50).
Replace the
MCU Board
(page 8-58).
14
Check the MCU Board P/J25 for

proper connection.
Is P/J25 securely connected?
Go to step 16
Reconnect the
connector,
then go to
step 15.
15

printing?
Go to step 16.
Complete.
16

Test > Regi Clutch.
function correctly?
Replace the
MCU Board
(page 8-58).
Replace the
Registration
Clutch
(page 8-36).
Exit Off Jam

The paper does not pass through the Registration Sensor within the specified time.
Applicable Error
077-109: Exit Off Jam
Initial Actions

Applicable Parts

MCU Board, PL7.2.2
Feed on page 10-13

Drive on page 10-14

Step
1
Yes
No
Check the installation and operation

of the Registration Roller and the
Registration Pinch Roller Assembly.
Go to step 2.
Replace the
relevant part,
then go to
step 2.
Are the Registration Roller and the

Registration Pinch Roller Assembly
installed properly?

Go to step 3.
Reconnect the
connectors,
then go to
step 3.

printing?
Go to step 4.
Complete.
3-45

Step
3-46
Yes
No

Replace the
MCU Board
(page 8-58).
Go to step 5.

for continuity.
Go to step 6.
Repair the
harness.
Check that the voltage across

ground on the MCU Board P/J12-1 is
+3.3 VDC.
Is the voltage correct?
Replace the
Registration
Sensor
(page 8-35).
Replace the
MCU Board
(page 8-58).

Main Drive Assembly.
Go to step 9.
Reconnect the
connectors,
then go to step
8.

printing?
Go to step 9.
Complete.
Test the Main Drive Assembly.

Test > Main Motor (see Service
function normally?
Go to step 14.
Go to step 10.
10
Check the Main Drive Assembly for

proper installation.
correctly?
Go to step 12
.Reseat the
Main Drive
Assembly, then
go to step 11.
11

printing?
Go to step 12.
Complete.
12

Drive Assembly.
Repair the
cable.
Go to step 13.

Step
Yes
No
13

Assembly.
on the MCU Board.
is pushed?
Replace the
Main Drive
Assembly
(page 8-50).
Replace the
MCU Board
(page 8-58).
14
Check the MCU Board P/J25 for

proper connection.
Is P/J25 securely connected?
Go to step 16
Reconnect the
connector,
then go to
step 15.
15

printing?
Go to step 16.
Complete.
16

Test > Regi Clutch.
function correctly?
Replace the
MCU Board
(page 8-58).
Replace the
Registration
Clutch
(page 8-36).
3-47
Exit Off Early Jam

The paper passed through the Exit Sensor earlier than the specified time, or did
not pass through the Exit Sensor within the specified time.
Applicable Error
077-106: Exit Off Early Jam
Initial Actions

Applicable Parts
Fuser, PL5.1.1
MCU Board, PL7.2.2
Fuser on page 10-18

Step
Yes
No
Check the MCU Board P/J18

connection.
Is P/J18 connected securely.
Go to step 3.
Reconnect
P/J18, then go
to step 2.

printing?
Go to step 3.
Complete.
Replace the
MCU Board
(page 8-58).
Complete.
Warning: Allow the fuser to cool

before replacement.
printing?
3-48
Remain Registration Jam

Paper remaining at the registration section of the printer was detected.
Applicable Error
077-900: Remain Registration Jam
Initial Actions

Applicable Parts
Fuser, PL5.1.1
MCU Board, PL7.2.2
Fuser on page 10-18

Step
Yes
No
Check the MCU Board P/J18

connection.
Is P/J18 connected securely.
Go to step 3.
Reconnect
P/J18, then go
to step 2.

printing?
Go to step 3.
Complete.
Replace the
MCU Board
(page 8-58).
Complete.
Warning: Allow the fuser to cool

before replacement.
printing?
3-49
Exit Jam
Paper remaining at the Exit section of the Printer was detected.
Applicable Error
077-901: Exit Jam
Initial Actions

Applicable Parts

HARN ASSY RKN SNS, PL2.2.25
MCU Board, PL7.2.2
Map 2 on page 10-6

Feed on page 10-13

Step
3-50
Yes
No

Go to step 3.
Securely
reconnect the
connectors,
then go to
step 2.

printing?
Go to step 3.
Complete.

(PL3.3.3).
Does the number on the display
change each time the Main Paper
Tray Chute is lifted?
Replace the
MCU Board
(page 8-58),
then go to
step 4.
Go to step 5.
Go to step 5.
Complete.

J12-1 +3.3VDC?
Replace the
Registration
Sensor
(page 8-35).
Replace the
MCU Board
(page 8-58).
Cover Errors
Rear Cover Open
A Rear Cover Open error was detected.
Applicable Error
077-304: Rear Cover Open
Initial Actions
Open and close the Rear Door.

Applicable Parts
Rear Door, PL1.1.6

Interlock Switch, PL1.1.12
LVPS, PL7.2.1
MCU Board, PL7.2.2
LVPS on page 10-12

Step
Yes
No
Visually inspect the Rear Cover for

damage.
Is the Rear Cover damaged?
Replace the
Rear Cover
(page 8-12).
Go step 2

Test > Cover Open Sensor (see
Service Diagnostics on page 4-8).
increase by 1 each time the door is
opened?.
Go to step 4.
Go to step 3
Replace the Interlock Switch

(page 8-14)?
Go to step 4.
Complete.
Replace the LVPS (page 8-57).

printing?
Replace the
MCU Board
(page 8-58).
Complete.
3-51
Consumable Errors
Paper Size Mismatch
The size of paper in the Main Paper Tray, or Bypass Tray, does not match the
specified print size.
Applicable Error
024-958: Paper Size Match
Initial Actions
Check that the correct paper is in the paper tray. Change the paper if
necessary.

Applicable Parts

MCU Board, PL7.2.2
Map 2 on page 10-6

Feed on page 10-13

Step
3-52
Yes
No

Go to step 3.
Securely
reconnect the
connectors,
then go to
step 2.

printing?
Go to step 3.
Complete.

(PL3.3.3).
Replace the
MCU Board
(page 8-58).
Go to step 5.
Go to step 5.
Complete.

Step
Yes
No

for continuity.
Repair the
harness.
Go to step 5.

J12-1 +3.3VDC?
Replace the
Registration
Sensor
(page 8-35).
Replace the
MCU Board
(page 8-58).
No Suitable Paper
The Main Paper Tray, or Bypass Tray, has run out of paper, or the size (or type) of
paper does not match the specified print size (or type).
Applicable Error
024-963: No Suitable Paper
Initial Actions
Check that the correct paper is in the paper tray. Change, or load, the paper if
necessary.

Applicable Parts

MCU Board, PL7.2.2
Map 2 on page 10-6

Feed on page 10-13

Step
Yes
No

Go to step 3.
Securely
reconnect the
connectors,
then go to
step 2.
Go to step 3.
Complete.
3-53

Step
3-54
Yes
No

(PL3.3.3).
Replace the
MCU Board
(page 8-58),
then go to
step 4.
Go to step 5.
Go to step 5.
Complete.

for continuity.
Repair the
harness.
Go to step 5.

J12-1 +3.3VDC?
Replace the
Registration
Sensor
(page 8-35).
Replace the
MCU Board
(page 8-58).
X CRU Near Life

A low Toner Cartridge (C, M, Y, or K) state was detected.
Applicable Error
093-423: X CRU Near Life
Initial Actions
Replace the indicated toner cartridge.

Applicable Parts
HARN ASSY DCKR, PL4.1.2

MCU Board, PL7.2.2

Step
Yes
No
Reseat the Toner Cartridge.

Go to step 2.
Complete.
Check that P/J13 on the MCU Board

is connected securely.
Is the connector secure?
Go to step 4.
Reconnect
P/J13, then go
to step 3.
Go to step 4.
Complete.
Replace the MCU Board (page 8-58). Replace the

printer.
Complete.
3-55
X Toner Low Density

The printer detects low density of toner in the indicated toner cartridge.
Applicable Error
093-919: X Toner Low Density
Initial Actions
Replace the indicated toner cartridge.

Applicable Parts
HARN ASSY, PL
MCU Board, PL7.2.2
LVPS on page 10-12

Drive on page 10-14

Step
3-56
Yes
No
Clean the CTD (ADC) sensor

(page 7-7).
Go to step 2.
Complete.
Check that MCU Board P/J14 is

securely connected?
Go to step 4.
Reconnect
P/J14, then go
to step 4.
Replace the
MCU Board
(page 8-58),
then go to
step 4.
Complete.
Replace the
printer.
Complete.
X CRU Life Over

The indicated Toner Cartridge has reached end of life.
Applicable Error
093-930
093-931
093-932
093-933
Initial Actions

Applicable Parts

MCU Board, PL7.2.2

Step
Yes
No
Reseat the appropriate Toner

Cartridge.
Go to step 2.
Complete.

Go to step 3.
Complete.

P/J13.
Go to step 5.
Reconnect
P/J13, then go
to step 4.
Go to step 5.
Complete.

and unlace the harness. Inspect the
harness for damage.
Repair the
harness, then
go to step 6.
Go to step 7.
Go to step 7.
Complete.
Replace the Toner Cartridge (C, M, Y,

or K).
Replace the
MCU Board
(page 8-58),
then go to
step 4.
Complete.
3-57

Step
8
Yes
No
Replace the
printer.
Complete.
X Toner Comm Fail

Toner CRUM (CMYK) communication error is detected.
Applicable Error
093-950
093-951
093-952
093-925
Initial Actions

Applicable Parts

MCU Board, PL7.2.2

Step
3-58
Yes
No
Reseat the toner cartridge.

Go to step 2.
Complete.

P/J13.
Go to step 3.
Reconnect
P/J13, then go
to step 3.
Go to step 4.
Complete.

harness for damage.
Repair the
harness, then
go to step 5.
Go to step 7.
Go to step 6.
Complete.

Step
Yes
No
Replace the Toner Cartridge (C, M, Y,

or K).
Replace the
MCU Board
(page 8-58),
then go to
step 4.
Complete.
Replace the
printer.
Complete.
CRUM ID Error, X CRU Detached

An unsupported Toner Cartridge (C, M, Y, or K) is detected, or a No Toner Cartridge
Installed state was detected
Applicable Error
093-926: CRUM ID Error
093-970: X CRU Detached
Initial Actions

Applicable Parts
MCU Board, PL7.2.2

3-59

Step
3-60
Yes
No
Check that the toner cartridges

installed in the printer are Xerox
cartridges.
Are the toner cartridges installed in
the printer Xerox toner cartridges?
Go to step 2.
Complete.

harness for damage.
Repair the
harness, then
go to step 3.
Go to step 3.
Replace the
MCU Board
(page 8-58),
then go to
step 4.
Complete.
Replace the
printer.
Complete.

03 - Errors - 6000-6010 XEROX

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03 - Errors - 6000-6010 XEROX

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Error Messages and

Printing the Error History Report

Messages, Codes, and Procedures

Error Messages and Codes

Error messages and codes displayed on the Control Panel

Printing the Error History Report

Phaser 6000/6010 Printer Service Manual

Error Messages and Codes

Error History Report

System Fail History

Paper Jam History

Phaser 6000/6010 Printer Service Manual

Error Messages and Codes

Phaser 6000/6010 Printer Service Manual

Error Messages and Codes

Messages, Codes, and Procedures

Error Messages Abbreviations

Automatic Density Control

Application-Specific Integrated Circuit

Customer Replaceable Unit Memory

Media Access Control Address

Machine Control Unit

Non-Volatile Memory. Used instead of NVRAM.

Non-Volatile Random Access Memory

Printer Control Language

Page Description Language

Random Access Memory

Read Only Memory

Phaser 6000/6010 Printer Service Manual

Error Messages and Codes

Phaser 6010 Errors

The Go to column links to the troubleshooting procedure related to the error.

Fan Motor Error

ENV Sensor Error

Waiting for OK key to be pressed after setting side 2

Xero Life Warning

CTD Sensor Dustiness Pre Warning

CTD Sensor Error

CTD Sensor Dustiness

Xero Life Over

Custom Toner Mode

Erase Flash Error

Write Flash Error

Verify Flash Error

Range Check Error

Check Sum Error

MCU Firmware Error

MCU Comm. Error

Phaser 6000/6010 Printer Service Manual

Error Messages and Codes

MCU NVRAM Error

Deve Mode Error

MAC Address Error

Network Fatal Error

Reg On Early Jam

Reg Off Jam

Exit Off Early Jam

Exit Off Jam

Remain Registration Jam

Rear Cover Open.

Paper Size Mismatch

X CRU Near Life

X Toner Low Density