prepare for

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em-
1

continued
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-
I
dad and CEO dthe Mia!+

be p d v e in their -
delay can be acknowledged
sippi BBB in a stdement W e Theordercanbecatxelled,or
a prompt refund can be
abopping and bushes deal- H Track your purchases:
ing8sothattheylmow-up Keep all copies of orders,
LueEIlaDonley,manager& h t - the condithns and printouts, e d , confinna-
NStyle mahion and A m s terms of purchase tion numbers and d p k
big sales day, mks,is ready for Me well-fed tionan
-Shop-
Know the policies: Be
The BBB offers these holi- clear on the price, the compa-
'Tbinga are picking up," she day shoppiugtipsto keep buy- ny refund and return policies,
stud Wednesday. We've got a ers meny duriug the seasan. customer satisfaction poky
big sLnpmentcorning m t a l a H Startwithtrust:Use mer- and customer service contmct
The new merrbandise will chants that you trust,or check and terms of guaranka
include M e s and jeans, on the mputation of a busi- P a y b y c r e d i t d P a y i I l g
'fiomrny's challenging which tend to be popular ness before m&ng a pur- with cash,using debit cards or
C h r k h w pwdmeq she eaid chase at wwuvnsbbb.o~or sending electmnic h d trans-
everyone to shop smarter As busin- get ready, by phone at(800) 987432EO. fers offer less pmtection. Cred-
theircwbmersalsoneedta HKnowyaurrjsbhBylaw, it cards allow you to dispute a
these days,'Gaede says prepan?+hmehw,according retailers are nqubd to ahq? biQ your liability for fiaudu-

Bv CHARLIE SMITH
Bureau. -
to the Better Business an order within the time statr lentcbargesislirmtedto$50
ed. If no shipphg date is and card issuersoften provide
'The old saying that an promised, then shipment additional warranty nghts
s-taffwriter ,
arehoping a
,
**-
v .:4- .. ,, i , , ;,
,.. . ounce of prevention is better must be made within 30 days
than apoundofeureis espe cifthe&.Ifunableto&p,
cia4T true during the holiday the company must
Get &ction: Contad
the retailer if you have an
the UllSa- or unpleasant
ing shopping d u g h t will keep them
stronp-aleanammic-
. ~. . '
, ? & + & g h i ~ ~ F ~ : ~
a =sodn said Bill Moak,
.,
pptomer cro that shipment shopping experience.
.sf

ward to it," said Reed Gaede, store man-

ager at Greenwood's JCPenne~:which
wiUo~enat4am.'l~saf~mand~
-6
The day after 'ilmhgiing is always
one of the busiest days of the year for
re~ers,anditiso~nuseda8aga~d
how sh.colg Chrishnas-season sales wiU
be.
Shoppersmaybe m m k&ttmt.%b
this year in a struggling economy, but
Gaede thinks that might work to his
advanha?.
'The &nomy's dxillenging evegone
to shnp smarter these days, and that will
play to JCPenney's strength.; he said.

! pla;lem

~ o n a n d h c e s m h ~ ~ h ~ a
shlrt on a rack Wedn8sda'y. Retailers
throusrout aeemmd are PI'WWWfor
the furlow t w a m ~ ~ fwh- w 2