Professional Documents
Culture Documents
Executive Summary
Highly accomplished, versatile and respected professional presenting with over 40 years extensive accomplishments
within diverse environments utilizing exemplary management, analytical, organizational, and people skills. History of
accepting full accountability for divisional direction and strategic management, development of new services and
operations, and revenue performance and enhancement strategies. Dynamic leader, consistently achieves
outstanding results in challenging environments while building and maintaining strong, loyal relations with both
clients and colleagues. Moves and relates effortlessly across all levels of management.
Professional Background
Branch Manager 2000 to 2010
Securitas Security Services USA, Inc. Colorado Springs, CO
Managed all local operations of an international security company to provide contract security services to client
businesses. Developed and managed all aspects of a $7 million budget; supervised 6 office staff and 300 security
officers servicing 47 client businesses throughout Southern Colorado. Developed sales leads to grow the business
and improve profit margin revenue. Information Systems Manager for all office computer network and
communications systems.
h Consistently met or exceeded annual new sales goals. Improved annual gross profit margin by 115%-
125% each year, while reducing expenses by 10%.
h Interviewed and trained new employees, processed payroll, and conducted daily sales meeting with staff
and management.
h Handled budgets including monthly, quarterly and yearly costs and estimates.
Operations Manager 1999 to 2000
Pinkerton Security and Investigations (bought by Colorado Springs, CO
Securitas)
Managed daily operation of contract security services, including hiring and scheduling personnel, conducting
training classes. Conducted unscheduled post-inspections and on-site officer training. Developed and managed a
program to provide security services to over 35 client businesses. Directed security staff and other staff in safety and
security measures. Ensured all officers followed company policies and procedures.
h Interacted regularly with current clients to ensure the highest quality of services was being provided.
Interviewed and hired security personnel to fill vacant positions. Maintained on-call status, remaining
available for emergency situations 24 hours a day, 7 days a week.
h Submitted reports to client management detailing security weaknesses and recommending solutions.
h Managed security costs and kept expenditures under budget.
h Experienced in safety planning, security management, investigative techniques, case preparation, and
public relations.
Education
B.S., Management/Information Systems 2003
University of Phoenix Colorado Springs, CO
Affiliations
h Member, American Society for Industrial Security, International, 1978 to 2010
h Member/Past Chapter Chair, American Society for Industrial Security, Pikes Peak Chapter, 1989 to
2010
Training
h Basic/Advanced/Graduate Level Management Training
Honor Graduate, Department of Defense Information Security Management Course
h Department of Defense Industrial Security Course, Basic and Advanced
h Department of Defense Computer and Physical Security Course
h Budget, Financial Analysis, Forecasting
h Highly proficient in computer systems and related databases
Honors
Branch Manager of the Year, 2005
Operations Manager of Year, 2000
h Sales Goal Award 2002, 2003, 2004
h Gross Profit Improvement Year over Year, 2002, 2003, 2004, 2005, 2006