Talking to a customer

Travel agent:
Sandra:
Jan:
Sandra:

Jan:

Sandra:

Jan:

Sandra:

Jan:

Sandra:

Jan:

Sandra:

Jan:

Sandra:

Hi, this is your travel agent, Jan.

Hi, Jan. Is there another problem?
No, everything looks great; I just need some
information from you.
That's a relief; I thought sure something
had to be cancelled! What information do you
need?
I need your passport numbers, emergency
telephone contacts, what type of stateroom you
prefer, and what hour seating you want.
I don't know Donita's passport number, but
I can give you mine when I come to the office
to get our documents. Write us down for the
late dinner seating. Then we won't have to rush
back to the ship if we are in port. My emergency
contact number will be my daughter, Jenny. Her
number is 530-1862.
What about the stateroom? I can reserve one in
the middle of the ship on the 3rd or 5th deck.
There is a price difference.
Let us have the least expensive one. I
know we won't be in our room very much, as there
is so much to do onboard.
You're right, and most of the rooms are about
the same size. When I travel, I like to get a
room as far below deck as possible because you
don't feel the ship moving quite as much.
That's a good idea. I don't get sea-sick,
but I think Donita does. She plans on taking
motion sickness medication with her.
That reminds me. Any medicine you take with
you needs to be in the original container. Don't
pack it in your suitcase, just in case it is
delayed or lost.
Thanks for telling me that; I'll pass on
that information to Donita. Is there anything
else we should know?
Well, I thought you might like to know a
little about the dress code on the ship. During
the day, you can wear comfortable clothes, but
you need to dress-up for dinner. There are 3
formal nights, 3 semi-formal nights and the rest
are dressy-casual.
Hmm. I might have to go shopping for

Jan:

Sandra:
Jan:

Sandra:
Jan:

Sandra:

Jan:

Sandra:
Jan:

Sandra:

another formal dress. What is meant by

dressy-casual?
It just means to dress in good taste, no
bathing suits or short shorts in the dining
room. Skirts or pant suits for the woman. The
men need to wear slacks and shirts. I'll give
you more details when you stop for the
tickets.
What if there are people who don't want to
dress-up? What do they do?
There is another dining room where food is
served cafeteria style. It is close to the
swimming pool, so guests have to wear a cover-up
over their suits to eat inside. There is also a
self-service kiosk next to the pool with tacos,
pizza, and salad. It's a very popular place for
families. Kids don't like dressing-up for dinner
and sometimes parents don't want to either.
It sounds like the staff has thought of
something to please everyone.
I agree. There's even a suggestion box onboard
to improve or add services. I like the idea that
kids have their own club and planned activities.
I'm really looking forward to this trip.
It's like taking all of the conveniences of home
with you while exploring different countries.
I couldn't agree more. There's a library,
jewelry store, gift shop, tobacco and liquor
store, beauty salon, physical fitness center,
nightclubs with dancing, laundry rooms, and so
many planned activities.
Planned activities?
Yes, there's a cruise director who will
announce the activities for the day or week.
There is everything from golf, to tennis, and
shuffleboard to lots of inside games, too.
I wish we were leaving tomorrow
instead of in two weeks! We'll be in the office
in the afternoon for our appointment at 2 for
more information.

At the airport
Show me your passport, please!
l'm here on business / vacation
l'm traveling alone / with my family
Customs is the place at a port, airport or border where travellers' bags are looked at to find out if
any goods are being carried illegally
Customs officer is a person whose job is to look inside travellers' bags to make certain they are
not taking goods into a country without paying taxes
Anything to declare?
No, there's nothing to declare / Nothing to declare
You've got a lot of baggage! Why don't you use the baggage cart
How much is a one-way ticket (British usually single) to New York?
If you make a round trip, you go on a journey and return to where you started from.
A journey in an aircraft is a flight. Flight also means an aircraft that is making a particular
journey
I'll never forget my first flight.
Flight 474 to Buenos Aires is now boarding at gate 9
First class / Business class / Economy class
What time does the plane for.... take off / land?
Check-in is the place at an airport where you show your ticket so that you can be told where you
will be sitting.
A representative from the tour company will meet you at the check-in.
ENGLISH FOR TRAVEL AGENTS
1. There are no seats available for the date that you

(requested/recalled).

2. How

(flexible/changeable) are you? ( = How much are you willing/able to

change your schedule?

3. Would you be

(interesting/interested) in renting a car while you're there?

4. We've got some great

5. That flight is

6. The

(deals/dealings) on airplane tickets to Dubai right now.

(full/complete). Let's try to find you a seat on another flight.

(layover/takeover) ( = time you have to wait for your connecting flight) in

Paris is two hours.

7. We can

(arrange/make) ( = organize) your entire trip.

8. Will you be traveling

(alone/lonely)?

9. I booked you a flight on October 1st,

(returning/coming) on October 15th.

10. You also qualify for a 10% senior

(discount/deal). ( = 10% reduction in price

for older people)

1. Will this be a one-way ticket, or a

(returning/return) ticket? ( = in the United

States, "round-trip ticket" is used)

2. I've heard nothing but

(positive/benefits) things about this resort.

3. Are you interested in buying travel

4. This is probably your best

5. We have a lot of

(insurance/assurance)?

(option/optional).

(package/box) deals ( = deals which include air, hotel, and

sometimes food/drinks) to Cuba and the Dominican Republic right now.

6. You can

7. You'll have to

(upgrade/increase) to a four-star hotel for $200 more.

(confirm/conform) your reservation by the end of tomorrow.

8. The ticket has to be

9. To pay in

(purchased/presented) ( = bought) by Thursday.

(full/complete) = To pay the entire/whole price

1. ____________________ to contact me any time = You can contact me any time

Feel free
Feel obliged
Feel good

2. Let me just _____________________ your itinerary to reflect these new changes.

up date
update
make updated

3. You'll be flying _____________________ Heathrow (airport).

out of
out
of

4. I can make all the _____________________ ( = required) arrangements for you.

complimentary
necessary
updated

5. If you prefer not to fly, you can go _____________________ train.

with
on
by

6. Out agency _____________________ in travel to the Caribbean.

knows
organizes
specializes

7. _____________________ = Room and board/ lodging

Accommodations
Combinations
Commendations

8. I can _____________________ you on the best possible route to take.

advice
advise
add vice

9. I recommend you get _____________________ before you go.

vaccine
vaccination
vaccinated

10. During _____________________ season prices double.

peak/high
elevated/high
high/up

1. Will I be able to make changes to my ticket later?

Would you like to make some changes now?
No, unfortunately changes are not permitted with this ticket.
Your ticket is ready.

2. Is this considered a good hotel?

When you decide, please let me know.

For how many nights?
Yes, it's one of the best in Paris.

3. How much is your cheapest flight to Singapore?

We can book you a flight to Singapore.
I'll have to check. Leave me your name and phone number and I'll get back to you
with a quote.
It's possible to find a cheap flight to Singapore.

4. What's the baggage allowance?

25 kg (kilograms) per person
You will have to check your bags when you get to the airport.
It's not too expensive.

5. I'm looking for a package deal. Do you have any that include food and drinks?
Yes, most of our package deals are all-inclusive.
Yes, all our packages include air and hotel.
Air and hotel are included in all our packages. We also have some packages that
include meals.
6. Is this a child-friendly destination.
Children under 12 can stay free-of-charge at the hotel.
Everyone is very friendly there.
Yes, it's a great destination for the whole family.

7. What are this hotel's amenities?

They've got a great restaurant, a fitness center, an outdoor pool, and more.
The rooms are very nice.
How many nights will you be staying?

8. Can I get there by train?

There's no train service to that town, but I can book you a bus ticket.
There is no train station there.
No train. Bus.

9. Why do I have to fill out this form?

Yes, please fill out the form.
It's for security purposes. The government requires every traveler to fill one out.
It's a form that you have to fill out. Let me know when you're finished.

10. How many meals are included as part of the package?

Meals are included as part of the package tour.
Drinks are not included in the price.
Only breakfast is included.

1. Will I be able to go into the city while I'm waiting for my connecting flight?
No, you won't have enough time.
The airport is not too far from the city.
You will make you connecting flight.

2. What are the visa requirements for American citizens.

You will need your passport.
You don't need a visa. Just your passport.
We accept all major credit cards.

3. Can you specify that I would like a room overlooking the ocean?
For how many people?
Many of the rooms overlook the ocean. What did you have in mind?
I'll try, but all of those rooms might already be booked.

4. Which airline are we flying?

Singapore Airlines.
Boeing 767.
Singapore International Airport.

5. How are we going to get from the airport to the hotel?

It's about 30 kilometers.
The hotel is in the city. It's about 30 kilometers away.
The hotel will have a shuttle bus waiting for you upon arrival.

6. What's "Agritourism"?
It's related to farms.
It's a term that refers to traveling and staying in rustic places, like on a farm, etc.,
and sometimes helping the local farmers.
Farm workers get involved in the tourist industry. They will help you find a hotel.

7. How hot is it going to be there?

The average temperature in July is about 35 degrees c.
Yes, it is.
Last year's temperatures were a departure from the norm.

8. Who are these tours organized by?

I will make all the arrangements for you.
A local company called "Costa Rica Vacations".
It's part of the tourism industry.

9. We just want to make sure that the rooms will be clean.

Yes, the rooms are cleaned.
From what other travelers have told me, the rooms are very clean.
It's too far from the city, so it's a little inconvenient.

10. We want to be close to all the attractions.

Many the attractions are in the center of the city.

The city has a great public transportation system.
Then I recommend that we book a central hotel, even though it might be a little
more expensive.
ENGLISH FOR GIVING TOURIST INFORMATION
destroyed
attractions
historic
capital
blocks
cheaper
century
incredible
concentrated
trap
1. This is a very modern city. There aren't many

buildings.

2. Almost all of the

are located in the central area.

3. All the sights are

in this area.

4. Most of the city was

during the war, and rebuilt afterwards.

5. This building is from the 17th

6. A tourist

. It used to be a royal residence.

is a place (restaurant, store, etc.) designed to attract

travelers/tourists. There types of places are usually more expensive than places where
"locals" go.
7. Wow! What an

8. This used to be the

view!

of our country.

9. We're not looking for an expensive hotel. We want something that's

10. The post office? Go straight for three

corner
foot

. You'll see it on your right.

cab
worth
entrance
current
district
elegant
hilly
shape
1. All of the tourist attractions is the city's historic

. ( = area)

2. This is the wealthiest neighborhood in the city. You can tell from all the

3. The

4. The city is quite

fee is $6.

, so some of the streets are very steep.

5. The War Museum is definitely

visiting.

6. Unfortunately, most of the buildings are in really bad

7. It's very close - You can easily get there by

. ( = they are falling apart)

8. There are no buses that go there, so you'll have to take a

9. The

shops.

( = present) prime minister was born here.

10. There's a really good restaurant right around the