Maximo Workflow Lab - Route Work Order

Tivoli Maximo Enterprise Asset Management 7.
1 One day workshop for IBM Business Partners

Lab 4: Using the Workflow Engine
Exercise 1: Enable and Activate a Workflow Process .............................................................3

Exercise 2: Start a New Record into a Workflow Process .......................................................5
Exercise 3: Follow the First Part of the Process ......................................................................8
Exercise 4: Reassign the Record ...........................................................................................11
Exercise 5: Complete the Process .........................................................................................14
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Course materials may not be reproduced in whole or in part without the prior written permission of IBM.
Tivoli Maximo Enterprise Asset Management 7.1 One day workshop for IBM Business Partners
In the following exercises, you will see how to enable, activate, and use an existing Workflow
process, WOAPPROVE.
Here is essentially what is being accomplished in the WOAPPROVE process:

1. A work order enters the process and is sent to the Inbox of Roland Smith.
2. Roland either cancels the work order or sends it on for the next level of approval.
3. Before moving on to the next level of approval, the work order is checked to see whether
its estimated labor cost is greater than $500.
a. If greater than $500, the work order goes to the supervisor listed on the work order.
b. If less than $500, the work order goes to the Safety group.
4. The supervisor can either directly send the work order along to the Safety group or make a
manual decision to cancel or send it back to Roland Smith again.
5. When the work order gets to the Safety group, they can either approve the work order or
cancel it.
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Exercise 1: Enable and Activate a Workflow Process

___ 1. Access the Workflow Designer application (Go To > Configuration > Workflow >
Workflow Designer).
___ 2. Retrieve the WOAPPROVE process. Maximo displays the WOAPPROVE process, as shown
in the following graphic.
You might need to scroll in the window to see all parts of the process. You can use the Zoom
percentage dropdown to see the entire process.
___ 3. Click the Enable Process button.
Maximo displays a dialog box indicating that the process has been validated and enabled.
___ 4. Click Close.

Maximo checks the process to ensure that it contains valid nodes and accompanying parameters. The
Enabled? field is automatically selected.
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___ 5. Click the Activate Process button.
The Add Workflow Support to Applications dialog box displays a list of the applications associated
with the object to which the process is associated.
___ 6. To add support for both the Quick Reporting and the Work Order Tracking applications, keep
the Add Support? check boxes selected.
___ 7. Click OK.
Maximo adds all necessary code to the selected applications to be supported by Workflow. The
Active? field is automatically selected.
Because there is a lot of activity occurring in the background, the activation process could take several
minutes to complete.
___ 8. Note: Occasionally after initially enabling workflow for an application, you will need to sign
out of Maximo and sign back in to see Workflow on the Select Action menu. This is due to caching in
the browser. To update the applications that you added workflow support to, sign out and sign back in
as Mike Wilson.
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Exercise 2: Start a New Record into a Workflow Process

In this process, a work order is created in the Work Order Tracking application. The new record will
be put into the WOAPPROVE process manually.
If you have completed the previous lab (Lab 3 : Simple Integration Use Case), you can start from the
service request you created and create a follow-up work order.
If you havent completed the previous lab, you can start from a new work order by going to the Work
Order Tracking module (Go To Work Orders Work Order Tracking) and creating a new
work order. In this case, skip the next step (1).
If you would like to start from the Service Request you created in the previous lab, perform the
following step :
___1. Retrieve the service request created in the previous lab, and create a follow-up work order :
___a. Go to the Service Requests module (Go To Service Desk Service Requests)
___b. Search for the Service Request you previously created (using the ticket id that was
returned by Maximo to soapUI)
___c. Once on the service request record, use the Select Action menu to create a follow-up
work order :
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___ 2. Write your work order number here: _____________

Enter the following information for the tabs and subtabs as follows.
Tab > Subtab
Field
Value
Work Order
Description
Fix broken window and frame
Location
CONF300
Work Type
CM
Craft
Carpenter second class
Quantity
Regular Hours
4:00
LineType
MATERIAL
Description
5x8 window pane and frame
Quantity
Order Unit
EACH
Unit Cost
500.00
Vendor
FSC
Issue to
Granger
Plans > Labor
Plans > Materials
___ 3. Save the record.

In this example, the record did not enter the workflow because the underlying process is not set to
automatically initiate.
___ 4. Click the Route Workflow icon.
The record is placed into the workflow process. The Route Workflow button changes to indicate that
the record is now in a workflow process:
(DO NOT CLICK ON IT AT THIS STAGE)

You might also see a message flashed briefly just above the toolbar, indicating that the record has been
placed into a process.
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___ 5. To view where the work order is in the Workflow map, click Select Action > View Workflow
Map.
Maximo displays the Workflow map. The first stage of the process is the Level 1 Financial Approval,
where the record is now located.
___ 6. To view the current workflow assignee, click the View Workflow Assignments button. The
View Workflow Assignments dialog box opens.
___ 7. Click OK.
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Exercise 3: Follow the First Part of the Process

In the following exercise, you will sign in as Roland Smith and complete the Work Order process from
the Inbox in his Start Center.
___ 1. Sign out and sign back in to Maximo as Roland Smith.
User:
Password:
smith
smith1
Maximo displays Smiths Start Center.
___ 2. Click the Review this WO for level 1 approval description in Smiths Inbox.
Maximo displays the underlying record in the Work Order application with Workflow Help displayed.
___ 3. Clear the Show this help when launching records from the inbox? check box.
Clearing this check box prevents help from being displayed each time you view an underlying record
from the Inbox.
___ 4. Click OK.
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___ 5. To route the record to the next point in the Workflow process, click the Route Workflow
button.
The Complete Workflow Assignment dialog box opens on top of the underlying record. You must
indicate whether the record should be sent to the next approval level or canceled.
___ 6. Verify that the Send the Work Order on to Next Approval option is selected.
___ 7. Click OK.
The process goes to the Safety group because the Estimated Labor value is less than $500.
The Safety group is comprised of Tom Kazmier and Diane Liberi. You can verify this by checking the
Workflow Assignments.
___ 8. View the Workflow Map and Assignments to ensure that your record is in the correct place in
the process.
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___ 9. View the Workflow History.
Now that the record has moved through a couple of steps, the history reflects its path in a tabular
format.
___ 10. Close the dialog box.
10/15
Exercise 4: Reassign the Record

Fred Stanley should have the assignment instead of Diane Liberi and Tom Kazmier.
You will completely delete the assignment to Liberi and you will reassign Kazmiers task to Fred
Stanley.
You will use the Workflow Administration application to make the reassignment.
___ 1. Sign in to Maximo as Mike Wilson.
User:
Password:
wilson
wilson
___ 2. Access the Workflow Administration application (Go To > System Configuration >
Platform Configuration > Workflow Administration). The work order record is listed in the
Processes table.
___ 3. Click the View/Modify Active Assignments button for your work order record.
The View Active Assignments dialog box displays a list of all current assignees on the work order.
11/15
___ 4. On the line for Liberi, click the Delete Assignment button.
The Liberi line is crossed out, indicating that her assignment will be deleted.
5. On the line for Kazmier, click the Reassign Assignment button.
The Reassign dialog box opens.
___ 6. In the Person field, enter STANLEY.

___ 7. Click OK. The View Active Assignments dialog box indicates that Fred Stanley
will get the assignment instead of Kazmier and Liberi.
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___ 8. Click OK. If you were to view assignments on your work order record, you would see the
assignment made to Fred. In addition, the assignment is now in Freds Inbox.
13/15
Exercise 5: Complete the Process

You put a Work Order record into a Workflow process. At the last point in the process, an assignment
to check a safety plan had been made to Diane Liberi and Tom Kazmier.
However, you reassigned the task to Fred Stanley. Because Fred now has the task, you need to sign in
to Maximo as him and look at his Inbox.
As Fred, you will complete the process.
___ 1. Sign out and sign back in as Fred Stanley.
User:
Password:
stanley
stanley
The Check safety plan assignment is in Freds Inbox.
___ 2. On the Inbox line for the Check safety plan assignment, click the Route button. The
underlying record is displayed and an Assignment dialog box opens.
___ 3. Select the Approve this WO option, and then click OK. The work order is approved and the
process is stopped. A message briefly flashes at the top of the screen indicating that the process is
stopped.
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___ 4. View the Workflow History.

Hint: Select Action > Workflow > View History
The Workflow History dialog box displays the steps that the work order has followed through the
process.
The final step in the history shows that the process has stopped.
___ 5. Click OK.
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Tivoli Maximo Enterprise Asset Management 7.

1 One day workshop for IBM Business Partners

Lab 4: Using the Workflow Engine

Exercise 1: Enable and Activate a Workflow Process .............................................................3

Here is essentially what is being accomplished in the WOAPPROVE process:

Exercise 1: Enable and Activate a Workflow Process

___ 3. Click the Enable Process button.

___ 4. Click Close.

___ 5. Click the Activate Process button.

Exercise 2: Start a New Record into a Workflow Process

___ 2. Write your work order number here: _____________

Fix broken window and frame

Carpenter second class

5x8 window pane and frame

Plans > Labor

Plans > Materials

___ 3. Save the record.

(DO NOT CLICK ON IT AT THIS STAGE)

___ 7. Click OK.

Exercise 3: Follow the First Part of the Process

Maximo displays Smiths Start Center.

___ 9. View the Workflow History.

Exercise 4: Reassign the Record

5. On the line for Kazmier, click the Reassign Assignment button.

The Reassign dialog box opens.

___ 6. In the Person field, enter STANLEY.

Exercise 5: Complete the Process

The Check safety plan assignment is in Freds Inbox.

___ 4. View the Workflow History.

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_ 2. Write your work order number here: ___________