CURRICULUM VITAE

Personal Data
Name
Birth
Address
Phone
E-mail
Sex / Status

: HENDRA SANTOSO
: Medan, September 2nd 1976
: Jl. Belimbing 111 Komp. Angkasa Puri,
Jatimekar, Jati Asih Bekasi 17422
: (021) 8499-4354 / 0818-653002
: Hendra_s@telkom.net
: Male / Married

Education
1. Multimedia Telecommunication Division, Electrical Engineering Department,
Institut Teknologi Sepuluh Nopember Surabaya. Graduated September 2000
2. SMA Negri 1 Medan, North Sumatra. Graduated 1994.
3. SMP Negri Karang Anyar Dumai Riau. Graduated 1991.
4. SD Negri Kedokan Bunder VI, West Java. Graduated 1988.

Qualification

Have strong knowledge in Networking, such as TCP/IP, VoIP, VLAN, LAN, WAN
and Cisco Router, Cisco Layer 2 Switch and Layer 3 Switch.
Have strong knowledge in programming with Visual Basic and SQL Server.
Have strong knowledge in Communication Systems.
Have strong knowledge in Airlines Reservation Systems using SABRE Systems.
Familiar with PC both software and hardware using Windows 9x, Windows NT or
Windows 2000 Family and Linux operating system installation and maintenance.
Good English both spoken and written.
High motivated, easy to adapt, high responsibility, high analytical skill and fast
learner.

Organization
1. Member of Public Relation HIMATEKTRO ITS (Professional Organization of
Electrical Engineering students), 1996-1997.
2. Chief of Cinema 220 (profit oriented business unit of Himatektro), 1996-1997.
3. Head of Tournament Management Basic Training, Tennis Club ITS 1995.
4. Transportation and accommodation coordinator at Gebyar Budaya 1997 Elektro
Spirit VII , held by Students of electrical engineering ITS.
5. Lecture assistant of lab work at Telecommunication study. 1995-1998.

Hendra Santoso

Curriculum Vitae Page 1 of 3

Training
1. ARGA Systems - Basic Reservation & Ticketing. March 2002
2. ABACUS Systems Basic Functionalities, Fares & Ticketing, Auxilliary Services
held by PT.Abacus Distribution Systems Indonesia. May 2002
3. SABRE Systems Reservations held by Sabre Inc. USA. July 2002.
4. SABRE Systems - Schedule Change held by Sabre Inc. USA. July 2002.
5. SABRE Systems Inventory & EPRs held by Sabre Inc USA. July 2002.
6. SABRE Systems Special Functions held by Sabre Inc USA. August 2002.
7. SABRE Systems Ticketing held by Sabre Inc USA. October 2002.
8. SABRE Systems ATAC Agent & Ticketing Database held by Sabre Inc USA .
October 2002.
9. SABRE Systems ACS Seatmap for Pre Reserved Seat held by Sabre Inc USA.
January 2003.
10. SABRE Systems STARS and FOCUS held by Sabre Inc USA. January 2003.
11. English Course - Intermediate Level held by AECS Pancoran Jakarta

Employment History
1. April 2002 Present : Assistant Manager Reservation Systems Support
Indonesian Airlines
Job descriptions:
Determine which system to use for Reservation Inventory Hosting
Determine which system to use for Distribution System to Travel Agencies
Responsible for any project implementation in Reservation Systems and
deliver functionalities to End User
Ensure all functionalities in Reservation Systems runs properly and optimum
Conduct End User Training and Assist Any Level of User to use the system
properly
Responsible for any problem and enhancement in reservation Systems and
communicate to vendors
2. November 2000 April 2002 : Information Systems Officer Indonesian Airlines
Job descriptions:
Design, Implement and Maintain Indonesian Airlines Computer Networks
(LAN and WAN)
Administering Mail Server Exchange 2000 and Linux
Technical Support for all IT products
IT products procurement
Develop Application for Supporting Sales Department using Visual Basic
and SQL Server
3. September November 2000 : IT-Network Administrator PT Bomar Securities

Hendra Santoso

Curriculum Vitae Page 2 of 3

Job descriptions:
Create Documentation of LAN and WAN for All offices
Monitor and Optimize network performance using existing systems

Working Experiences
1. January April 2000 : Minas Gigabit Campus Network Project PT. Caltex
Pacific Indonesia
Job Descriptions:
Monitoring Network performance in pre implementation and post
implementation
Join Implementation Team for site survey and installation
2. November December 1999 : Irigasi Jatim UHF Radio communication
Project at Bondowoso, East Java
Job Descriptions:
Build Repeater system at Gunung Ijen to increase coverage area of Irigasi
Jatim Operational Radio Communication
3. September 1999 : Practical Trainee at PT. Telkomsel Surabaya focusing in Base
Station Controller Systems.
4. August 1998 : Practical Trainee at IT-Technology, Business and Data Support
PT. Caltex Pacific Indonesia focusing in Fiber Optic Communication
Implementation.
5. July 1997 : Practical Trainee at IT-Support Minas PT. Caltex Pacific Indonesia
focusing in Telecommunication Systems.

Hendra Santoso

Curriculum Vitae Page 3 of 3