Unit Test Scripts

Module:CRM

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SCENARIO/DESCRIPTION:
Unit Test Code :

Payment Confirmation (Cash Missing)

CRM-UT-009

BBP Ref.:
Number of Scenarios

D2.2.3

APPROVAL:
NAME
Shamaila Hisam
Anthony
Shariq Karim

RUN DATE:
RUN ON :

DEV200

01

ROLE
Tester- KESC
Tester- Abacus
Team Lead ( Abacus)
Team Lead ( Business)

SCENARIOS:
Scenario Scenario Title
#
#1
Creation and Completion of Payment
Confirmation (Cash Missing) ticket

DATE
01-03-2011
dd-mm-yyyy
dd-mm-yyyy
dd-mm-yyyy

SIGNATURE

Scenario Description
Creation of a complaint from a Business Partner in a case where a Payment Confirmation is required

SETUP DATA:
DATA OBJECT
BP No. Ranges

DESCRIPTION

CRM_SERVIC (Service
Ticket Number)
KESC IC Agents (CSR or
Employee)

VALUE/CODE
1000000000 ~
199999999
8000000000 ~
8999999999
0000010000 ~
0000099999

Service Ticket

ZTSV

Service Ticket

None

Service Org

Z00000000001

KESC Service Org Data

Profile

None

297296041.doc

COMMENTS AND NOTES

External
None

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Unit Test Scripts

Module:CRM

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Partner Data

Z0000052

None

Sold To Party- (BP)

Contact Person(On behalf
of BP)
Interaction Centre Agent
(CSR)
Employee Responsible
Responsible Group

SCENARIO-1: Creation and Completion of Payment Confirmation (Cash Missing) ticket

No. TRANSACTION STEPS

TRANS
. CODE

EXPECTED RESULT

INPUT DATA /
SPECIAL
INFORMATION

Create Service Ticket Payment

Transfer with attached proof of
payment

Web
Client
UI

Service ticket number

in range 8000000000
~ 8999999999

Fill in Complaint
description, status, and
priority and BP details

Create Service Ticket Payment

Clarification with attached proof of
payment

Web
Client
UI

Service ticket number

in range 8000000000
~ 8999999999

Fill in Complaint
description, status, and
priority and BP details

Update Service Ticket to In-process

Web
Client
UI

The status is updated

go to service ticket
history and update the
status IN-PROCESS

Update and complete Service ticket

The status is updated

go to service ticket
history and update
status completed

Change status of Service Ticket to

Re-open and create Interaction
Record
Close service ticket and create
interaction record

Web
Client
UI
Web
Client
UI
Web
Client
UI

The status is updated

Go to service ticket
status and re-open the
ticket if required

Service ticket is
closed

Go to service ticket
and close the ticket

297296041.doc

OUTPUT DATA /
ACTUAL RESULTs

TESTER
/ TEAM

PROOF

OK /
ERROR
(ISSUE)
OK

Service ticket is
created

Shamail
a Hisam

1.1

Shamail
a Hisam

1.2

OK

Service Ticket status

is updated to in
process

Shamail
a Hisam

1.3

OK

Service Ticket status

is completed

Shamail
a Hisam

1.4

OK

Service Ticket status Shamail

is updated to Re-open a Hisam

1.5

OK

1.6

OK

8000000126
Service ticket is
created
8000000126

Service Ticket is
closed

Shamail
a Hisam

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Module:CRM

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Comments:
_______________________________________________________________________________________________________________________
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Proof of Tests:
1.1

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Module:CRM

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1.2

1.3

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Module:CRM

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1.4

1.5

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Module:CRM

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1.6

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