Professional Documents
Culture Documents
MAGAZINE
The Lismore
Prospectus
Key to future growth
Biz Tips
Summer 2016
$6.95 inc GST
rt
TUESDAY
THURSDAY
FR I DAY
SAT URDAY
SUNDAY
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Departures
Airline
Departs
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Now up to 58
flights per week.
Ballina Byron Gateway Airport offers up to 7 flights a day with up to
58 flights per week travelling to Sydney, Newcastle and Melbourne.
There are daily services to Sydney plus regular direct flights to
Melbourne and Newcastle travelling on Jetstar, Virgin, Rex and
new airline partner, FlyPelican. So whether your trip is for fun or for
business, make Ballina Byron Gateway Airport your first choice and
support your local airport.
* the above times are indicative of a standard flight schedule and subject to change, details should be confirmed with the
airline partner. FlyPelican commence services early December 2015.
ballinabyronairport.com.au
Gateway Airport
Editor's Note
W
Our Experts
Moyra Burke-Smith
Editor NRBM
www.facebook.com/NorthernRiversBusinessMagazine
NRBM is and always has been proud to only use local suppliers.
Publisher
NRBM
Ashley Burke-Smith
T: 02 6685 7569
F: 02 6685 5430
W: www.nrbm.com.au
P: PO Box 1777, Byron Bay, NSW, 2481
Editor
Moyra Burke-Smith
Design
www.aguawebs.com
info@aguawebs.com
02 6676 2980
Contacts
Editorial Contributions:
editor@nrbm.com.au
Advertising Enquiries/Media Kit:
sales@nrbm.com.au
Subscriptions & General Enquiries:
admin@nrbm.com.au
The paper used to produce this magazine is manufactured by an ISO 14001 environmentally rated mill.
www.nrbm.com.au
Summer 2016
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Contents
12
16
18
17
Regulars
20-35
Cover Feature
News 6-7
Lismore has been kicking some big goals this year with
a number of major projects coming to completion, more
in the planning stages and winning a diverse number of
awards. In our feature this issue we look at The Lismore
Prospectus, a new guide for investment in the heart of the
Northern Rivers. The whole business community has come
together to showcase why Lismore is a great place to base
your business. Find out more on page 20.
Company Profile
Business Matters
Business Matters
28
Pollies Points
20-35
Find out the key issues that your local pollie is fighting for you.
12-13
14-16
Insurance
17
Business Efficiency
18
www.nrbm.com.au
Summer 2016
05
choose from."
Cr Johnson said the
neighbouring Lismore and Byron
Shire councils have already
adopted a similar policy.
"There's quite a growing
campaign worldwide, not just in
Australia for institutions and local
government to put their money
where their values are," he said.
"Given Ballina and the north
coast, we're on a low lying coastal
flood plain area, climate change
will impact on us.
"The more we can do to
encourage the shift away from
these coal and gas projects the
better off our communities will be
in the future."
06
Summer 2016
www.nrbm.com.au
the round up
Lismore Team Takes Top Honours
Lismore Chamber of Commerce
and Industry Inc. were awarded
Best Local Chamber of Commerce
in the Northern Rivers Regional
Business Awards at the Lismore
Workers Club on Saturday, 26
September.
With an audience of more
than 350 representatives from the regional business community, the gala
event sponsored by the NSW Business Chamber, presented awards for
excellence in 19 categories to businesses and leaders from the Tweed to
Grafton. The award for Best Local Chamber of Commerce was closely
contested between the regional chambers from Lismore, Ballina, Evans
Head, Kyogle, Murwillumbah, Tweed Heads and Yamba.
The Lismore Chamber of Commerce and Industry Inc., recently
renamed to better represent the wider scope of businesses in 2480, paid
tribute to the hard work of the Board who have worked tirelessly to make
the chamber a strong voice for the business community and foster a
strong alliance with the Lismore Council and other regional organisations.
LCCI now moves on to represent the region at the State Awards
in Sydney.
www.nrbm.com.au
Summer 2016
07
business matters
real estate
www.nrbm.com.au
business matters
biz tips
10
www.nrbm.com.au
business matters
communications
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11
business matters
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business matters
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banking,
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After years of taking out awards from Smart Investor magazine, theyve just
handed us the Decade of Excellence Financial Review Smart Investor Blue
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business matters
raining company HVTC has led the field again with two of its Nambucca Valley Care.
In April the Macksville High School Captain was named Schoolemployees taking out top honours at the NSW & ACT
based Apprentice/Trainee of the Year at the HVTC Excellence
Group Training Association (GTA) Awards and
Awards. He was also named Head Chef and won the Least
a host employer receiving accolades at the
Food Miles competition for sourcing local produce
NSW Training Awards.
in the 2014 Coffs Harbour Regions Future Chef
At the GTA Awards in October,
Challenge.
engineering mechanical apprentice
Bale Defence Industries in Port Macquarie
Kyle Kruger beat nine other finalists
received state-wide recognition for its
to take out the Apprentice of the
commitment to skills development and training
Year award. Hospitality Schoolwhen the company received the prestigious
based trainee Harry Mitchell
NSW Training Award for Small Employer of
was one of three finalists in his
the Year in September.
category and named SchoolHVTC Manager Northern Regions, Grant
based Apprentice/Trainee of the
Reeves, said, Bale Defence Industries has
Year.
supported the training and development of
The Apprentice of the Year
apprentices for many years, sharing a strong
award tops off a very successful
partnership with HVTC for over two decades.
year for Mr Kruger. The 24 year old
Bale Defence Industries
Manager, Link Bale
HVTC CEO Sharon Smith congratulated HVTCs
was also a finalist in the NSW Training
winners and finalists on their achievements. This
Awards and he was named Overall
result is an absolute credit to our talented trainees,
Apprentice of the Year at the 2015 HVTC
apprentices and dedicated and experienced staff.
Excellence Awards in April.
Most importantly, these awards also reflect the significant role
Mr Kruger, who is based in the Illawarra, was employed
as an Engineering Mechanical apprentice before completing his our business and industry partners play in making sure our young
apprenticeship in order to take up a full time role with his host people secure quality employment outcomes, Ms Smith said.
HVTC has offices across NSW from Northern Rivers to the
employer South32, formerly known as BHP Billiton Illawarra Coal.
Year 12 student Harry Mitchell from Macksville successfully South Coast. It was Australias first group training company and
completed a Hospitality Food and Beverage Stream Certificate has provided employment and training opportunities to more than
II while attending school and undertaking work placement at 20,000 people over the past 34 years.
Over 27 years
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and traineeships
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business matters
www.nrbm.com.au
15
business matters
having appropriate
monitoring and
supervision at the
party
having a complaints process
taking appropriate and timely action if issues arise.
These steps are designed to ensure compliance with WHS obligations,
and mitigate against workers compensation claims, breaches of WHS
obligations, and other harassment claims.
Clear policies
It is also important to have clear policies and procedures governing
the conduct, behaviour and expectations of employees at Christmas
functions (and indeed all staff social functions), to enable the employer
to take disciplinary action against non-complying employees in
appropriate cases.
Prepare
It is important for employers to prepare for Christmas functions
because it is easier to take appropriate steps before the function to
avoid Christmas party fiascos than having to deal with any aftermath.
Note: These steps and policies and procedures can be applied to
all staff and corporate functions, not just Christmas parties, and it is
highly recommended that a broad policy relating conduct at staff and
corporate functions that applies equally to management and staff be
included in your Staff Manual.
For further information about this issue, introducing appropriate
policies or Staff Manual, or you need advice on the fallout from a staff
party, please do not hesitate to contact Effective Workplace Solutions on
(02) 6676 3445 or email us at greg@ewsolutions.com.au.
2016
96 %
79%
72%
82%
Signed Clients at
the Expo
www.nrbm.com.au
business matters
insurance
f youve ever dealt with the staff at Eagle Insurance Brokers youll
notice one thing, they love their job. In an area that most of us
only think about because its necessary, Eagle really see their role
as going the extra mile for you so you get the best combination
of policy and price.
Managing Director David Bailey explains the amount of
professional responsibility brokers have to their clients and why staff
education and qualifications combined with rigorous professional
standards make broking one of the most accountable occupations.
Just like an accountant or solicitor, a broker works on their
clients behalf. We represent our client to the insurance company
and do all the negotiating on their behalf. People are busy with their
own lives and businesses and some types of insurance packages or
situations are complicated. Our role is to identify what particular
policy requirements clients have and then approach the most
suitable insurance companies and submit the insurance request
to the market. One area of expertise we deal with is professional
indemnity, and as a company, we obviously have enormous legal
responsibility and professional indemnity obligations to our clients
as well.
Eagle Insurance Brokers have access to more than 120 companies
in Australia and internationally, including Lloyds of London. The
choice of underwriter varies and is determined on what type of risks
you wish to insure against. The 28 strong Eagle team is spread over
four branch locations and with three representatives located outside
the branches, they cover the entire mid-north and far-north coast
across seven locations.
The latest staff recruitment is a dedicated claims manager, Jennifer
McPherson, who has a ten year background in handling insurance
Our brokers live locally so you dont have to speak to a call centre in another
state (or country!).
BYRON BAY
BALLINA
SYDNEY
www.eagleinsurance.com.au
www.nrbm.com.au
17
business matters
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www.nrbm.com.au
business matters
business efficiency
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19
cover feature
The Lismore
Prospectus
Mick McKinlay, Managing Director, North Coast Petroleum - Factors such as the availability
of talented people to build our team, along with the cooperation we receive from Council and
local business houses, have all contributed greatly to the success of our business. I have the utmost
confidence in the economic future of Lismore.
J
a
w
p
Dr. Austin Curtin, Surgeon, St Vincents Private Hospital - The new infrastructure being built
on the Lismore Base Hospital site will lead to the development of clinical academic departments. I
predict that this will be the basis of a new explosion in medical services in Lismore.
K
f
a
h
as
with MPs Thom
Jenny Dowell, nch of The Lismore
or
ay
M
e
or
Lism
e lau
vin Hogan at th
George and Ke
s.
Prospectu
20
Summer 2016
y
d
st
t
I
cover feature
and the $6m refurbishment of Lismore City Hall.
Recent development at the South Lismore
Industrial Precinct has been matched by
significant investment in land for residential
housing by the Lismore Catholic Archdiocese
and private sector developers. These activities
have been complemented by the first stages of a
$270m expansion of Lismore Base Hospital.
Projected population increase
Julie Dickson, Founder & Managing Director, Black Sombrero - As the epicentre of an
acknowledged clean, green food bowl, Lismore is superbly placed for a business like Black Sombrero:
we benefit from having top quality fresh produce at our fingertips and a Council that is on the ' warpath' to reduce red-tape for its business constituents.
Karey Patterson, Founder , eReserve - Lismore is an innovative and creative hub that provides
fertile ground for global ventures such as ours. The city punches above its weight in terms of services
and facilities and there is a large and well educated population of university graduates that seek work
here.
www.nrbm.com.au
Health:
This sector cements the citys strategic regional
importance and includes:
The Lismore headquarters of the Northern NSW
Local Health District, with a staff of 3,600
Lismore Base Hospital, with 985 employees
and currently undergoing massive changes,
including the staged expansion of the Lismore
Base Hospital and construction of a 520-vehicle
multi-story car park, at a total cost of $270m
The Lismore Health Precinct, which is primed
for new medium density housing and other
development
S t Vincents Private Hospital campus in East
Lismore: voted one of the top 10 private
hospitals in Australia in 2015
Southern Cross University Health Clinic, which
is currently servicing 7,000 patients per quarter
and expanding rapidly.
Education:
Lismore contains important tertiary, secondary and other education
assets, including:
Southern Cross University, which contributed $220.8m in gross
regional product, $135.1m in household income and 1652 fulltime equivalent jobs in the Lismore LGA in 2013
The University Centre for Rural Health (North Coast).
Lismore is also the administrative centre for the North Coast
Institute of TAFE and home to the largest number of public and
private primary and secondary schools in the region.
Professional services:
Lismore has the greatest number and widest range of professional
service providers in the region, including:
Major state and federal governmental institutions such as
health, justice and community services
Accountants, legal practitioners, financial institutions and
investment advisors
Town planners, surveyors and other specialist services linked
to building and development.
Summer 2016
21
cover feature
The city has the largest number of Real Estate
agencies in the region. Other significant economic
sectors and elements contributing to Lismores
current success and future growth prospects
include tourism, agriculture, the arts, residential
development, retail, transport, industrial services
and the ongoing revitalisation of the CBD and
nearby riverside recreational precinct.
A snapshot of investment opportunities in the
prospectus
Potential private investment opportunities
in Lismore include a medi-hotel and serviced
apartments for the medium-density health
precinct around Lismore Base Hospital; a large
transportation hub in South Lismore; a major
events and entertainment centre on the outskirts
of the city; and large greenfield developments to
provide housing for Lismores projected population
increase of just under 6000 people over the next
two decades.
Public sector funding opportunities include the
Lismore Quadrangle project that encompasses
relocation of the Lismore Regional Gallery;
Lismore Park being redeveloped as a 'destination'
recreational facility such as Hyde Park in Sydney;
and major infrastructure upgrades such as
Adam Gilchrist, Australian test cricketer - I have fond memories of playing first grade cricket in
Lismore at the age of 14 as a student at Kadina High, and it is exciting to see the planned development
of Oakes Oval the home of cricket in the Northern Rivers. I can think of no other regional sporting
hub in Australia with as much potential for so many sporting codes as Lismore."
Ben Lamont, CEO, North Coast Cabinets - We made the move from Casino to the South Lismore
industrial estate to be close to many of our suppliers, and to establish a stronger presence for our current
and potential customers. Lismore has provided us with such strong growth in operations that we are
now planning to build our own greenfield factory here in the near future."
Real
t Commercial
of North Coas
D
M
y,
s.
rle
ctu
Ha
pe
Chris
the pros
also featured in
Estate, who is
a bridge over the Wilsons Rivers on the edge of the CBD, to service
North Lismore Plateau, and a major new road, the Goonellabah Link,
which is planned to alleviate traffic density on Ballina Road and the
Bruxner Highway.
Many more business and investment opportunities have been
identified. These are summarised on the 'at a glance' advertisement
on the accompanying page - and covered in more detail in the
document.
A business-friendly council
Lismore City Council has earned a reputation as a proactive
organisation with a proven track record of assisting partners
involved in major planning projects, developers and business in
general. Council's economic development manager is responsible for
significant procurement and partnering initiatives and is the single
22
Summer 2016
n
nt
g
e
t
e
KEY
KEY
REGIONAL
STRATEGIC
ADVANTAGES
INVESTMENT
OFFERS
PRIVATE SECTOR
INVESTMENT
OFFERS
PUBLIC SECTOR
Weatherproofing CBD
car parks (with option for solar)
Mark Batten
Manager Economic Development
Lismore City Council
PO Box 23A, Lismore NSW 2480
43 Oliver Avenue Goonellabah, Lismore
T: +61 2 6625 0458 M: 0427 003 645
mark.batten@lismore.nsw.gov.au
www.lismore.nsw.gov.au
cover feature
Locally
Owned Since
2001
- Kitchens
- Bathrooms
- Domestic
- Commercial
T:
E:
W:
24
02 6622 3644
enquiry@northcoastcabinets.com.au
northcoastcabinets.com.au
cover feature
expectations for both sellers and buyers.
Southern Cross University
Southern Cross University offers a range
of undergraduate and postgraduate
business, information and technology
and tourism degrees, which can
be studied on-campus and by
distance education.
A key feature of the degrees
is the internships, which
provide valuable hands-on
skills and experience and can
provide a taste of the career
choices in the workplace.
Alexander Sexton is
Relationship Manager, Westpac
Commercial, based in Lismore.
He completed a Bachelor of
Business with majors in Accounting
and Finance, which he said provided
an enormous benefit in securing his job and in
providing banking advice for his customers.
We are fortunate enough to look after the agricultural sector,
commercial property investments, property development, invoice finance,
cash flow lending, deposit management and specialist transactional
solutions for large businesses, which makes for a really interesting and
diverse career, Alexander said.
The most important thing with doing a university degree is that it
teaches you how to learn. When coming into a job like this you need to
be able to adapt and learn really quickly. I still use a lot of what I learnt in
that degree in conversations with my clients, for example when discussing
taxation, foreign exchange and hedging.
Fast track
your career
Newton Denny Chapelle provides
integrated development consultancy,
offering clients an innovative
combination of planning, surveying and
engineering services, for:
Development Applications
All forms of Land Survey
Engineering Civil Design
LISMORE Suite 1,
31 Carrington Street, Lismore
www.newtondennychapelle.com.au
www.nrbm.com.au
15302
CASINO
scu.edu.au/business
25
cover feature
www.nrbm.com.au
Making
Things
Happen
At any time, there are countless issues
demanding your attention. They can
distract and slow you down, preventing
you from making things happen.
TNR has a team of over 70 skilled
professionals. We are smart,
down-to-earth people whose passion is
partnering with clients to help them
achieve their business dreams.
We're not simply accountants. We're
financial and business advisers - using our
knowledge and experience to provide
effective business solutions and ensure
your financial success.
For a team that can help you
make things happen, contact us.
02 6621 8544
31 Keen Street, Lismore
www.tnr.com.au
business matters
biz tips
EPIC Assist is a leading not-for-profit organisation. For over 25 years they have been
changing the lives of people who are disadvantaged or marginalised, through employment
and education. As a leader in disability recruitment, EPIC Assist prides itself on its ability to
match the right person to the right job to facilitate long-term outcomes for jobseekers and
employers. We spoke to Northern New South Wales Employment Services Manager, Jock
McNamara to find out more about the organisation championing workplace diversity.
How long have you been servicing the
community?
From our humble beginnings in Brisbane,
Queensland in 1990, EPIC Assist has grown
to over 300 staff and now operates from
approximately 50 service centres.
In 2005 we opened a small service centre in
Lismore with only 25 participants. In 2013 we
expanded across the Northern Rivers opening
full time centres at Grafton, Lismore, Ballina and
Tweed Heads with part time services at Yamba,
Byron Bay, Casino, Evans Head and Kyogle.
We now support over 400 participants with
180 or 45% of them currently working and still
receiving some support from us. Many others
have found work with our help and no longer
need our support.
What services do you offer?
As of 1 July 2015, EPIC Employment Service
relaunched as EPIC Assist, broadening its services
for people with disability and to encourage
disability confidence in the community and
workplace.
We are passionate about workplace diversity,
creating disability confident workplaces and
assisting jobseekers and employers to realise
whats possible.
Our services include recruitment services
that provide employers access to the hidden
talent pool, disability employment services that
assist people with disability finding meaningful
employment and individual support services
(e.g. Your Life Your Choice and NDIS). As an RTO
we offer education and training for employers
and people with disability. As a registered BAS
Agent we provide professional outsourcing
services (e.g. bookkeeping).
What is the difference between EPIC and
other employment services?
Person-centred approach: We cater to
28
Summer 2016
cover feature
...Following on from page 25
following key design and project services;
Urban Roads and Drainage
Sewer
Water Reticulation
Rural Roads and Drainage
Stormwater Management Plans
Construction and Project Supervision
Surveying
Their survey and drafting staff use modern,
survey specific application equipment and
software to provide efficient accurate survey
computation service in the following services.
Site Detail Surveys
Subdivision Plans
Lease Plans
Community & Strata Titling
Identification Survey
Property Report
Engineering and Construction Setout Survey
North Coast Cabinets
Ben Lamont started North Coast Cabinets in
2001 in Casino. Since then the business has grown
from strength to strength, they now employ a team of 9 staff
www.nrbm.com.au
cover feature
www.nrbm.com.au
31
cover feature
32
Summer 2016
Hurford Forests
Tuncester Processing
www.nrbm.com.au
cover feature
34
Summer 2016
www.nrbm.com.au
Left to Right: Peter Harvey (Head digital printer), Brett Thomas (Fuji Xerox), David Officer (Fuji Xerox),
Shaun McGuiness (Managing Director LCP)
Lismore City
PRINTERY
www.cityprint.com.au
Tel
02
6621 5371
business matters
marketing
Web Design | Graphic Design | SEO | Online Marketing | Secure Web Hosting
Are you looking for website that looks great on computers, tablets and phones,
is user friendly and easy to use?
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Contact us today:
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www.nrbm.com.au
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local government
pollies points
Shark Management, A
Way Forward
Tamara Smith
Member for Ballina
Thomas George
Member for Lismore
!
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Member for Lismore
Ph. 66213624
Chris Gulaptis MP
Member for Clarence
Ph. 66431244
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6662 8720
6686 0600
www.repco.com.au
FREE parking
FREE wifi
QUICK check-in
No stopover
Just a short drive
Leave Grafton at 7am be in Sydney by 9am, attend a
meeting or visit a specialist, then catch a flight to be
back home in time for dinner.
www.clarence.nsw.gov.au
Staff Handbooks
Advice on Termination
Payroll Audits
Enterprise Agreements
e greg@ewsolutions.com.au
w www.ewsolutions.com.au