1.

A.
B.
C.
D.

In ISO 9001:2008, your company must :-

Identify the processes and calibrate the measuring devices

Identify the processes and calibrate the measuring equipment
Determine the processes and calibrate/verify the measuring equipment
Determine the processes and verify the measuring equipment

2. In what clause is the requirement for conducting Internal Audit specified?

A.
B.
C.
D.

3.

Quality Management System

Product Realization
Both of the above
None of the above
An authentic audit programme requires:

A. All the auditors to have been nominated by their HODs

B.
Q A personnel to carry out the audits
C.
Auditing by a third party at least annually
D. Endorsement/Approval of top management for an independent and formal audit
4. Regularly scheduled audits should be implemented when:
A. Significant changes are made in functional areas of the quality system such as a major reorganisation
B. It is suspected that service to customers is in jeopardy due to quality system nonconformities
C.Review indicates that previously unsuspected areas of the organisation may be contributing to problems
D.
Any of the situations above arises
To eliminate detected nonconformities and their causes,
5.
A. Necessary correction and corrective actions shall be taken by Management Representative.
B. Necessary correction and corrective actions shall be taken by Management Responsible for the section
C. Necessary activities and corrective actions are taken by Management Responsible for the section
6. In preparing for an audit, one of the key points in an audit team selection is:
A.
Selecting all qualified Lead Assessors
B. Ensuring one of the auditors is in a senior management position
C. Selecting auditors who are independent of the area to be audited.
D. Having the team leaders choose the people they like to work with
7. In deciding that non-compliance exists, list out three important issues an auditor must bear in mind
8. In a Food manufacturing company, while auditing the Quality Assurance Manager, it was discovered that the
procedure for control of non conforming products is also being used for corrective action. Indicate your opinion
with reference to applicable clause(s) of the ISO 9001:2008 Standard.
9. Busco Pharmaceuticals Limited, located in Agbara, Ogun state, with its own Management team, is implementing
Quality Management System. The company is a subsidiary of Busco Group of Companies. The Management
Representative is a member of the Board of Directors for the Group and his main operations are in Lagos. Is
there a non conformity? If so, structure a non conformity statement with reference to applicable clause(s) of the
ISO 9001:2008 Standard
10. The H. R. Manager of ABC Transport Company presented his training schedule for the year, drawn from the past
years appraisal. However, not all personnel were listed on the schedule. Comment with reference to the ISO
9001:2008 requirements
11. In a drink manufacturing company, the control over the filling equipment covers only the Temperature and
Pressure Gauges. Discuss with reference to applicable clause(s) of the ISO 9001:2008 Standard.
12. Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY
STATEMENT:Departmental quality objective not measurable
13. Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The
distribution list not in page (iii) as indicated on the table of content
14. Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:No records
of quarterly activities reports as indicated in the job description
15. Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The report
of stock reconciliation for the months of March and April, 2008 not available.
16. Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:There was
no evidence of management decision to phase out product X.
17. Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The nonconformities on the internal audit of 18/06/08 (1a) were not closed out.
18. Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement

19.
20.
21.
22.
23.
24.
25.
26.

and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The
organogram did not include the Credit Control Manager as direct report to the Finance Directoras in actual
practice
Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:There is no
documented evidence that letters are sent to clients who exceeded their facility limit of thirty days as stated on
the credit procedure
Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The need
for the input of site managers in the preparation of sales budget was not covered in the departmental manual
Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY
STATEMENT:Awareness/training records not easily retrievable
Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:There was
no evidence that the Market testing exercise proposed for July was postponed
Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:There was
no evidence that daily sales report was collected from Area sales offices on 11th July, 2008.
Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:Internal
audit was not carried out this year in the office of NSM
Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:The
obsolete vendors list not marked or removed from the registered vendors file.
Below is a non-conformity statement taken at an audit. Indicate the category major or minor for the statement
and the clause of the NIS ISO 9001:2008 that was contravened. NON-CONFORMITY STATEMENT:Loladson
Consultant used by the quality control laboratory as an external analyst not on the approved vendors list.