Sales Returns

Table of Contents
1.

RETURNS............................................................................................................................................ 2

2.

PROCESS FLOW................................................................................................................................ 2
2.1. CONFIGURATION

SETTINGS..................................................................................4

2.1.1.

DOCUMENT

TYPE.........................................................................................4

2.1.2.

ITEM CATEGORY

SETTINGS.............................................................................5

2.1.3.

SCHEDULE

CATEGORY

LINE

SETTINGS.................................................................5

2.2. CREATE RETURN ORDER.....................................................................................6

2.3. CREATE RETURN
2.4. CREATE

DELIVERY..................................................................................7

CREDIT FOR RETURN................................................................................8

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Sales Returns
1. Returns

In SAP business can be mapped the returns process [customer compensation]. In general customer
makes inquiry about product, business raises the quotation, customer raises the purchase order, business
raises the sales order, and business does the outbound delivery and raises invoices according to the
purchase order.
When the business wants to receive damaged goods for testing purpose before compensation, the end
customer has to return the damaged goods, and business has to receive those goods into a separate
storage location.
When the business test the material by certain persons and if found that some of the damaged goods are
rectifiable and some goods are not rectifiable. Then the business has to rectify the goods and it has to
transfer the rectified goods into main storage location and it has to transfer un-rectified goods into
separate storage location that has been created for scrapping materials.
Then the scrapped material can scrap by following a normal business process. MM consultants can scrap
scrapped material.
After completion of this business process, business will compensate the customer accordingly.
So as to map this business process we have to use movement type [453] = Transfer posting.
Transaction code for transfer posting = MB1B

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Sales Returns
2. Process Flow

NOTE: Some business purchases the scrap material

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Sales Returns

2.1.Configuration settings
2.1.1.

Document type

T Code-VOV8
Go to position select document type RE
Copy and rename

Document Category[H]
Delivery type [LR]
Delivery related billing [RE] = Credit for returns
Order related billing [RE] = Credit for returns
Billing block [08]

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Sales Returns

2.1.2.

Item Category settings

In T code VOV7 go to REN

o Billing relevance [B]
2.1.3.

Schedule line Category settings

VOV6 of DN:
o Movement type [651]

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Sales Returns

2.2.Create Return Order

Create sales order with document type RE
Enter the order reason
Save
Once you save Return order
o Billing block will be set automatically

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Sales Returns

2.3.Create Return delivery

T code VL01N
Click on post goods receipt

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Sales Returns

2.4.Create credit for return

Remove Billing block

T Code VF01
Enter return delivery number
Save

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