Trouble Shooting PDF

CONFIDENTIAL
Troubleshooting
NC10 (Winchester)
C omputer System
R & D G roup3
Computer Systems Division
1. G eneral E quipment
Confidential
1) Tool s us ed f or r epai r i ng t he pr oduct

-
Sys t em Di agnos t i cs Di s k / MS- DOS Boot i ng Di s k

Sys t em Di agnos t i cs Car d
Scr ewdr i ver s ( , )
Mul t i met er
Os ci l l os cope / Logi c Anal yzer
2) Repl aceabl e Uni t s ( FRU : Fi el d Repl aceabl e Uni t )

-
DDR2 SODI MM Modul e

2. 5 SATA HDD
SATA ODD None.
Wi r el es s LAN Modul e / Bl uet oot h Modul e
MDC Modul e - None
Key Boar d
Sys t em Fan
Touch Pad
LCD Panel / LCD I nver t er ( None)
1. 3M Camer a modul e
Mai n Boar d
Har nes s Cabl e- Touchpad FFC, MDC Cabl e ( None) , MDC Cabl e ( None)
Bl uet oot h Cabl e, LCD Cabl e, Wi r el es s LAN
Ant enna 2 , Camer a cabl e,
HSDPA Cabl e
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2. M ain Debugging Flowchart (1)
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3. H/W Troubleshooting (1)
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LCD Related Troubles

#1. The screen is dark or the colors of the screen are distorted.
Check the connection status
- LCD Module LCD Cable
- LCD Cable and Main board LCD Connector
- LCD Cable
Re- fixation Cable and Connector
Replace the LCD cable
Defectiveness confirmation
Check if there is a part of the LCD that is bent or

broken due to
impact
Replace the LCD
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LCD
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Related Troubles
#2. No picture appears on the screen.

Check the connection status.
- Check the connection of LCD cable of the LCD
Module, the Main
board and the LCD connector.
- Checking the LCD cable connection

Re- fixation Cable and Connector
2
3
4
Check if the System LED of the main board is

blinking.
Check if the memory module is out of order.

Check if the Power button can be normally
pressed.
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Check operating or not
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LCD Related Troubles

#3. The LCD blinks while the system is in operation.
Check if there is a magnetic body near the touch
pad button or the
system or check if there is an exterior defect to

the LCD.
LCD cable.
Replace the new one.
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Main System Related Troubles

#1. The system is not turned on.
3
4
Check if the AC adapter LED is lit and if the

adapter is properly connected to the system.
Check the adapter LED.
If the AC adapter is not connected, check the

charge status of the battery.
Check the AC adapter connection or the

remaining battery charge.
Even if the battery is charged, if the remaining

battery charge is too low, the system may not be
turned on.
Check if there are any alien substances in the

Power switch. if have, change the LED.
Replace Main Board.
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Check operating or not.

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#2. the system does not boot or immediately turns off after being turned on.
Since this may be a short circuit in the system.
Disconnect the power immediately, disassemble

the system and check if there are any
conducting alien objects such as
a screw inside.
Check the connection status between the CPU and

the RHE.
Replace the memory module.
Check if it is out of order.
RTC Reset.
Replace Main Board.
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#3. Speaker doesnt work.
Check if the sound is muted after booting up

Windows.
Fn + F6 (Mute cancellation)
Control panel confirmation.
Speaker Setting.
4
5
Check the connection status of the speaker cable

and check if the speaker is out of order.
Check if there is a magnetic object near the

speaker.
Replace Main Board.
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#4. I cannot hear sound through the headphones.
Check if the sound is muted after booting up

Windows.
Fn + F6 (Mute cancellation)
Control panel confirmation.
Speaker Setting.
Turn the volume up.
Fn key volume adjustment.
Check the Headphone jack.
4
5
Replace Main Board.
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#5. external/Internal microphone does not work normally.
Check the audio driver settings and change them

if necessary.
Check the connection status of the MIC connector

and check if the speaker is out of order.
2
Check the Mic jack.
Replace Main Board.
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#6. The HDD is not recognized.
Check the connection status of the HDD connector.
fixup HDD, check whether the system can be
found. if not,change the connector
on the motherboard and check again.
If the 'Operating system not found' message

appears during the booting process even though
the HDD is recognized by CMOS, the operating
system of the HDD may be corrupted or the HDD
is out of
order.
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Format the HDD and reinstall the operating

System.
Replace the HDD with a new one.
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#7. Touch Pad does not work normally.
Check the connection status of Touch Pad FFC.
2
3
4
5
Check the connection status of Touch Pad cable.

Check the connection status of Touch Pad I/F B'D.
Check the connection status of Touch Pad Module.
Replace Touch- Pad Module.
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#8. Camera does not work normally.
Check the driver status of Camera (Check the

system manager)
Check the connection status of camera cable
between Main board.
Check the connection status of camera cable

between Camera module.
Replace Camera module.
Replace Main Board.
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#9. WLAN does not work normally.
Check the damage status of WLAN Cable.
Replace WLAN Cable.
Check the driver status of WLAN.

Replace WLAN module.
Check the damage status of WLAN Jack.

Replace WLAN module.
Replace Main Board.
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#10. Bluetooth does not work normally.
Check the connection status of Bluetooth cable
between Main board.
1
Check the cutting status of Bluetooth cable and
connector.
Replace Bluetooth cable.
Check the connection status of Bluetooth cable

between Module.
Replace Bluetooth Module.
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#11. The Fan does not work normally.
Check the system by using SAFC(Samsung

Advanced Fan Control) program.
*Tool Program reference
Check the connection status of Heat sink.

Screw fixation 4EA (Ref. chapter 3)
Check the connection status of FAN.
Replace FAN.
Replace Main Board.
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Other Symptoms
#1. When boot i ng up t he comput er
The "Invalid System Disk. Replace
the Disk and then press any key"
message appears.
- This message may appear when the connected USB memory or CD media does not include
bootable data.
- The "Reboot and Select the proper Boot device or Insert a bootable media in the selected Boot
device and press a key" message appears.
- Check if the signal and power cables are properly connected to the hard disk drive.
- Check if the hard disk drive is recognized in the BIOS SETUP.
- The operating system on the hard disk drive is corrupted. Reinstall Windows.
The "To enter BIOS SETUP, press

<F2>. To continue, press <F1>."
message appears.
- This may happen when the BIOS settings are different from the system environment. In this case,
setup the BIOS according to your system environment.
- Press <F2> to enter the BIOS SETUP.
- Check if the date and time are correct in the BIOS SETUP.
- Save the settings and restart the system.
The "CMOS Checksum error"

message appears.
- This message may appear when the CMOS battery of the main board is completely discharged. In
this case, replace the battery with a new one of the same type and set up the BIOS SETUP
according to your system environment.
Windows boots up in safe mode.
- This may happen when Windows was not shut down normally. Therefore, shut down the system by
selecting Start > Turn Off Computer.
- This may happen when the system settings have been incompletely recognized.
- Run Check Disk.
I cannot boot up the computer

with a USB floppy drive or from
USB memory.
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- Check if the diskette is bootable.

- This may happen when the booting priority of the device is low. In this case, change the booting
priority in the BIOS SETUP.
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c
#2. When s hut t i ng down t he comput e
The computer is not shut down.
- If Windows does not end normally, you can forcibly shut down the system by
pressing the Power button. If the power- saving feature is activated on the Power
button, press the Power button for more than 4 seconds to turn the computer off. If the computer
is then turned on again, Check Disk is automatically run.
The computer hangs while running a program.
- If the running program causes an error: In Windows XP, press the <Ctrl>, <Alt> and <Del> key
combination, select the application program and click on End Task in the Applications tab of the
[Windows Task Manager] window. In Windows 2000, press <Ctrl>, <Alt> and <Del> at the same time
to open the [Close Program] window, select a No response item or a program with an error, and
click End Task.
- If Windows does not respond, restart the computer. Restart the computer by pressing
the Power button.
No picture is displayed on the external

monitor.
- Press the Switch LCD/CRT Monitor function key and check if the screen output
is output to another display device.
- Check if the hardware is out of order referring to the descriptions in the LCD related section of
the Hardware Troubleshooting.
Connecting a USB device to the computer in

standby mode.
- If a USB device is connected to the computer in standby mode, the screen may be abnormally
displayed. You have to connect a USB device when the computer is
operating normally.
A USB device is not working normally when the

computer returns from standby mode.
- In this case, separate and reconnect the USB device.
The picture is displayed abnormally when the

computer running the Command Prompt (MSDOS) enters standby mode and then
returns from standby mode.
- Press the <Alt> and <Tab> key combination to display the picture on the screen
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3. H/W OS (17)
Other Symptoms
Expected Troubles (If Standard Adapter is not used)
LCD Brightness control doesn't work
LCD Blinking
Battery Charging doesn't work or Charging LED abnormal
operation.
HDD recognition Fail
Check Standard Adapter

(40watt for Winchester(NC10) )
ODD Play Fail

Power shutdown unexpectedly
Adapter
(40W att)
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3. H/W Troubleshooting (Appendix 1)
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RTC Battery Reset Method
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3. H/W & OS trouble shooting (Appendix2)
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Bat t er y Us e Ti me
Check the following check lists for systems where the battery use time is too short to diagnose problems.
( 1) Check t he bat t er y
Check if the battery is out of order referring to the Battery check programdistributed to Service Centers
and the 'Battery Check Manual'included in the 'Note- PC A/S Guide
1. Bat t er y Check Li s t
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Cr i t er i a f or each of t he check l i s t s .
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Bat t er y Check Pr ogr am
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3. H/W Troubleshooting (Appendix 3)
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Sys t em Di agnos t i cs
1) Sys t em Di agnos t i cs Car d
The Diagnostics Card shows the system operations during the POST (Power On Self Test) in a 2 digit hexadecimal number by
connecting the cable to the 10 pin connector below the PCMCIA slot after separating the Top part. The card is used to evaluate the
reason for the malfunction without disassembling the system when the system malfunctions and to test if the system operates
normally after replacing a defective FRU.
2) Debuggi ng Code
In general, when circuit problems or inferior parts are found, the system in a specific code stops. The followings are error codes in
each part of the system.
POST_Code
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3. H/W Troubleshooting (Appendix 4-1)
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How to check CPU fan

The Fan does not work normally.
1. Check if the Thermal is locked tightly.
2. Check if the Fan cable is properly connected.
3. Fan change.
Item
FAN Voltage
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Mode
rpm Design guideline

SPEC : 10%
OFF
2926 r pm
3234 r pm
3614 r pm
3964 r pm
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3. H/W & OS trouble shooting (Appendix4-2)

CPU Fan Cont r ol
- One can turn the fan on &off and check the fan's operational conditions without system disassembly
Pic (1) Fan off status
Pic
(2) Fan on status
- SAFC's default setting is "Fan off" or "Minimum Fan Speed".
- Press "ON" in "ON/OFF Control" Fan is turned on to maximum fan speed.

- Press "OFF" in "ON/OFF Control" Fan returns to default setting.
> Fan Voltage Measurement
- Read Fan RPM indicated in SAFC.
>Fan Voltage Pass/Fail determination

- If Fan RPM satisfies "rpm spec +/- 10%", then Fan test is "PASS" .
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Basic M ode
(AC , Battery)
L ower Noise M ode

(Etiquette M ode)
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4. H/W Upgrade (1)

Memor y Upgr ade ( SODI MM DDR2 667MHz Max.
1GB)
1. Remove t he s cr ew on t he memor y
2. Pul l t he memor y
modul e l at ches
out war d. The memor y modul e wi l l pop up.
Remove t he memor y modul e out at an angl e
of 30 degr ees .
compar t ment cover at t he bot t om of t he

comput er us i ng a s cr ew dr i ver .
3. I ns er t Memor y modul e
Upgrade Spec
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Type
Clock
DDR2
1Gbyte
667 MHz
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4. H/W Upgrade (1_2)

Memor y Upgr ade ( SODI MM DDR2 667MHz Max.
1GB)
MEMORY
1105-001870
DDR2 667MHz, 1GByte,128Mx64,SO- DIMM,200P
Clock
667 MHz
1G
1G
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M470T2864QZ3
(Slot 1 )
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5. BI OS & M I C OM Update
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Set - up Met hod

1) DOS Mode Updat e
Boot i ng Di s k - > Packi ng f i l e ( copy) - > DOS - >

BI OS Updat e : C: \ >phl as h16 / s / x / c / bbl XXXX. wph
MI COM Updat e : C: \ >up113a XXXX. bi n / f or ce
Packi ng Fi l e : C: \ >XXXX. exe
BIOS_Setup
( XXXX. exe f i l e can updat e bot h BI OS and MI COM)

2) Wi ndows Mode Updat e
Wi ndows Boot i ng - > Sams ung Updat e Pl us
3) BI OS Gui de
4) Del et e Pas s wor d
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6. Questions & Answers (1)
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Q&A (Display)
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6. Questions & Answers (1_1)
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Q&A (Display)
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Q&A (Sound)
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Q&A (Sound)
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Q&A (Sound)
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Q&A (Sound)
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Q&A(LAN)
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Q&A(WLAN)
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Q&A(WLAN)
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Q&A(WLAN)
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Q&A(WLAN)
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Q&A(WLAN)
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Q&A (Game & Program)
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Q&A (Game & Program)
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Q&A (Bluetooth)
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Q&A (Bluetooth)
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7. Diagnostic program <W indiag>
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Diagnosis application
Click Open to open Script file.
In case of Note PC, click TestScrip_NotePC_Bumin.xml.
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After that, OperatorInterface shows the following scripts on the left of the display.
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Click Start button, then test begins.
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6. If you want to stop this, click stop button. If all modules dont stop in 2 minutes 30 seconds, message window will
ask you about a forced stop. At that time, by selecting yes, it can be ended by force.
7. Click EXIT, then it will be closed.

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CONFIDENTIAL

Computer Systems Division

1) Tool s us ed f or r epai r i ng t he pr oduct

Sys t em Di agnos t i cs Di s k / MS- DOS Boot i ng Di s k

2) Repl aceabl e Uni t s ( FRU : Fi el d Repl aceabl e Uni t )

DDR2 SODI MM Modul e

2. M ain Debugging Flowchart (1)

2. M ain Debugging Flowchart (2)

2. M ain Debugging Flowchart (3)

2. M ain Debugging Flowchart (4)

2. M ain Debugging Flowchart (5)

3. H/W Troubleshooting (1)

LCD Related Troubles

Replace the LCD cable

Check if there is a part of the LCD that is bent or

3. H/W Troubleshooting (2)

#2. No picture appears on the screen.

- Checking the LCD cable connection

Check if the System LED of the main board is

Check if the memory module is out of order.

Check operating or not

3. H/W Troubleshooting (3)

LCD Related Troubles

system or check if there is an exterior defect to

Replace the new one.

3. H/W Troubleshooting (4)

Main System Related Troubles

Check if the AC adapter LED is lit and if the

Check the adapter LED.

If the AC adapter is not connected, check the

Check the AC adapter connection or the

Even if the battery is charged, if the remaining

Check if there are any alien substances in the

Replace Main Board.

Check operating or not.

3. H/W Troubleshooting (5)

Main System Related Troubles

Disconnect the power immediately, disassemble

Check the connection status between the CPU and

Replace the memory module.

Check if it is out of order.

Check if it is out of order.

Replace Main Board.

Check if it is out of order.

3. H/W Troubleshooting (6)

Main System Related Troubles

Check if the sound is muted after booting up

Check the connection status of the speaker cable

Check if there is a magnetic object near the

Replace Main Board.

Check if it is out of order.

3. H/W Troubleshooting (7)

Main System Related Troubles

Check if the sound is muted after booting up

Turn the volume up.

Fn key volume adjustment.

Check the Headphone jack.

Replace Main Board.

Check if it is out of order.

3. H/W Troubleshooting (8)

Main System Related Troubles

Check the audio driver settings and change them