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My accomplishment involved making outbound calls/receiving inbound calls from debtors with accounts
that have been placed in collections for past due bills from Verizon and Verizon Wireless phone service.
My goal each day is to advise the debtor to make a voluntary agreement to pay the debt in full or to
arrange a payment plan.

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My Accomplishments involved answering and assisting customers in updating and purchasing birth
certificates. I approved and transferred archive records onto an updated computer program. I also printed
in-house birth certificates and mailed birth certificates via mail, UPS, Fed-Ex, or Express Mail.

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My accomplishments involved multi-tasking administrative/clerical projects on a daily basis. I was
accurate and pleasant when answering and transferring calls throughout the office. I prepared contracts
(AIA), sub-contracts, proposals, and change orders daily. I renewed container licenses and work permits
for all sites. I maintained and updated the President, Superintendent, and Client database for all job sites.

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My accomplishments involved supervising three (3) stock associates and assigned daily duties. Made sure
all shelves were restocked daily with new/old merchandise. I handled inventory for incoming and
outgoing shipments. Pulled merchandise orders from shelves via tickets from registers. Made sure
packages were tagged correctly and forwarded to the customer via UPS, Fed Ex or Express mail.

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My accomplishments involved supervising three (3) sales associates and assigned daily duties. Opened
and Closed store. Accurately tallied cashier drawers, the safe, and daily/weekly sale figures. Managed
heavy inventory shipments; incoming/outgoing. Made sure bins were restocked daily with current and
new merchandise. Established a professional relationship with my co-worker(s) and customers to resolve
complaints, answer questions, and disseminate.

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My accomplishments involved screening incoming calls and processed information onto PC using the Act
program.

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Strayer University/currently enrolled/78 credits completed/3.2 GPA
dhis letter is to express my interest in the position. Based on my data entry, customer service,
collections, and office skills; I am confident that I would be a great addition to your team.

My resume which highlights my knowledge/expertise in word programs and databases is

enclosed. During my time at ALW Sourcing, Inc., Department of Health and Scordio
Construction, I was able to increase productivity in all office skills.

dhank you in advance for your time. I would appreciate the opportunity to review my
qualifications in more detail and look forward to hearing from your company very soon.

Sincerely,

Charlene Jackson