FTI-PRI Disaster Recovery Plan 2010

2010
FOUNDATION
TELECOMMUNICATIONS
INC.
Lisa Hunt
[EMERGENCY COMMUNICATIONS PLAN]

[Satellite As A Secondary Network Connection: Flooding, fires, hurricanes and numerous other disasters can knock out a
primary data line for hours or days. With satellite, it's possible to maintain a high-speed connection when disaster strikes.]
Emergency Communications Plan 2010
TABLE OF CONTENTS
INTRODUCTION / EXECUTIVE SUMMARY.............................................................................................................................. 4
FOUNDATION TELECOMMUNICATIONS OVERVIEW .............................................................................................................. 5
TWO-WAY SATELLITE INTERNET ........................................................................................................................................................... 5
How it Works ............................................................................................................................................................................ 5
Reliability .................................................................................................................................................................................. 5
COMPANY HISTORY ........................................................................................................................................................................... 6
SERVICES OFFERED ............................................................................................................................................................................ 7
Disaster Recovery & Backup Solutions ..................................................................................................................................... 7
Private Network Solutions ........................................................................................................................................................ 8
Network Monitoring & Control ................................................................................................................................................ 8
Applications ............................................................................................................................................................................ 10
Government Solutions ............................................................................................................................................................................ 10
Business & Industry Solutions ................................................................................................................................................................. 10
Education Solutions ................................................................................................................................................................................ 10
TELECOM RECOVERY OVERVIEW ......................................................................................................................................... 12

COMPANY HISTORY ......................................................................................................................................................................... 12
INDUSTRIES SERVED ......................................................................................................................................................................... 13
EMERGENCY DATA COMMUNICATIONS RECOVERY OPTIONS .............................................................................................. 14
BACKUP SATELLITE INTERNET FOR BUSINESS CONTINUITY........................................................................................................................ 14

SatLink™-Mobile Satellite Internet Uplink Trailer................................................................................................................... 14
Emergency Communications Response Vehicle (ECRV) ......................................................................................................... 15
Transportable VSAT Terminals ............................................................................................................................................... 15
EMERGENCY VOICE COMMUNICATIONS SERVICE OPTIONS ................................................................................................. 16
VOICE RECOVERY SERVICE™ .............................................................................................................................................................. 16

VoiceCast Mass Notification .................................................................................................................................................. 16
Fax Recovery Service™ ........................................................................................................................................................... 16
Emergency Info Hotline .......................................................................................................................................................... 16
Advanced Features Package .................................................................................................................................................. 17
PRI IN THE SKY™ ........................................................................................................................................................................... 17
Other PRI in the Sky™ benefits include: .................................................................................................................................. 17
SETUP & TESTING ........................................................................................................................................................................... 18
EMERGENCY COMMUNICATIONS/BCDR PLAN & COMPLIANCE................................................................................................................ 18
COMMUNICATION NETWORK INFRASTRUCTURE .................................................................................................................................... 18
The Routing of Communications to Alternate Paths .............................................................................................................. 19
Handling Incoming Calls .......................................................................................................................................................................... 20
Making Outbound Calls During a Telephone Outage .............................................................................................................................. 22
Building Evacuation ................................................................................................................................................................................. 22
Emergency Information Hotlines ............................................................................................................................................................ 22
Emergency or Mass Notification Service................................................................................................................................................. 22
Emergency Conferencing ........................................................................................................................................................................ 23
SCALING OF SERVICES ...................................................................................................................................................................... 23
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GOVERNMENT EMERGENCY TELEPHONE SERVICE (GETS) ....................................................................................................................... 23

EMPLOYEE DIRECTORY ..................................................................................................................................................................... 23

DAY-TO-DAY UTILIZATION OF THE EMERGENCY COMMUNICATION FEATURES ............................................................................................. 24
FREQUENTLY ASKED QUESTIONS ........................................................................................................................................................ 24
APPENDIX A – FLYERS, BROCHURES, AND OTHER MARKETING MATERIALS .......................................................................... 26
TELECOM RECOVERY BROCHURES....................................................................................................................................................... 27

SATLINK TRAILER BROCHURE ............................................................................................................................................................. 29
FTI MARKETING BROCHURES ............................................................................................................................................................ 31
APPENDIX B –DIAGRAMS AND CHARTS ............................................................................................................................... 33

SATELLITE COVERAGE FOOTPRINTS ..................................................................................................................................................... 33
DISASTER RECOVERY NETWORK DIAGRAMS.......................................................................................................................................... 34
NETWORK RELIABILITY & AVAILABILITY ............................................................................................................................................... 36
APPLICATION STUDIES ........................................................................................................................................................ 38
EMERGENCY MANAGEMENT ............................................................................................................................................................. 39
RETAIL .......................................................................................................................................................................................... 42
RURAL TELEPHONY .......................................................................................................................................................................... 44
VIDEO MONITORING & SURVEILLANCE ................................................................................................................................................ 47
GSM BACKHAUL SOLUTION OVERVIEW............................................................................................................................................... 49
APPENDIX C—RATE SHEETS & PRICING SCHEDULES ............................................................................................................. 52
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INTRODUCTION / EXECUTIVE SUMMARY
We are certain that your company places the upmost importance in providing the best possible service to customers and
employees, even during business disruptions, and particularly in the event of a local or regional disaster. Maintaining
communications is critical to reach that goal.
With more frequent natural disasters worldwide, the ever-present threat of terrorist attack, and the daily stream of telecom
outages caused by cable cuts, power outages, and equipment failures, never before has a solution like Foundation
Telecommunications, Inc. and Telecom Recovery’s been more needed. From recovering inbound calls to mass notification,
from a toll-free emergency information hotline to receiving and storing faxes, and from wallet-sized Instant Re-route™ cards to
a comprehensive Emergency Communications Plan, Telecom Recovery’s solution is fast, effective, flexible, comprehensive, and
best of all…affordable.
While the recovery strategies in this Emergency Communication Plan are most often associated with emergencies or disasters,
we feel that they will aid the Organization in the more likely event of a power outage, telephone line cut, telephone
equipment failure, building evacuations, and any other unforeseen event that would normally cripple an organization’s ability
to communicate effectively.
Here are a few questions to ask BEFORE an emergency situation has arrived:
Has your Company built and designed a redundant communication infrastructure that will function in the event that the
community’s local infrastructure fails or is congested?
Can they utilize telephone and internet routing equipment located in other geographical areas of the country and are they
able to connect to these remote locations using a high bandwidth satellite connection located on the roof of the home office,
business location, or warehouse?
The communication strategies contained in the Emergency Communications Plan focuses on several functions, including:
• Self-reliant communications and independent of any local telephone companies for connectivity to the Public
Switched Telephone Network (PSTN) or the public internet.
• The ability to instantly route incoming telephone calls to a secure, redundant, out-of-state pre-programmed
backup phone system, where calls are answered and forwarded via satellite connection to the company’s phone
switch or to any person or group anywhere.
• The ability to provide toll free emergency information hotlines with important recorded messages to reassure
and instruct employees and first responders.
• Utilization of mass notification systems to notify employees or incident management teams of urgent and/or
critical information.
• To provide emergency conference bridges to assist in meetings where everyone may not be able to attend in
person. The emergency conference bridge has the ability to dial out to participants and automatically place
everyone in that group into the same conference.
• Receive/store incoming faxes and voice mail for later retrieval and deliver pdf copies via email.
• The ability to scale emergency communications capacities, both incoming and outgoing, during heavy call
volumes.
The communication strategies contained in this plan will not guarantee that 100% of all calls will be answered in all
circumstances and that every staff member can always be notified -nothing can do that. However, this technology is flexible
and can quickly adapt to any scenario. In addition, this plan exceeds the Joint Commission’s 2009 Emergency Management
Standards for Communications EM.020201.
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FOUNDATION TELECOMMUNICATIONS OVERVIEW
FTI provides VSAT network solutions for corporate, government and private customers' communication needs in
geographically dispersed environments. Distant places, outposts, offices, and missions are connected through VSAT terminals
that can deliver voice, data, video, and IP connectivity thus providing instant access to the remote parts of the world over a
secure and reliable, private or public network.
TWO-WAY SATELLITE INTERNET
Satellite has the unique ability to deliver bandwidth exactly where and when it is needed, irrespective of geography and local
infrastructure. Best of all, by utilizing satellite infrastructure for backhaul, the VSAT connection is not constrained by
geography, or availability of landline build out.
geographically dispersed environments. Distant places, outposts, offices, and missions connect through VSAT terminals that
can deliver voice, data, video, and IP connectivity thus providing instant access to the remote parts of the world over a secure
and reliable, private or public network.
HOW IT WORKS
The FTI high-speed Internet service is the only service in the world that simultaneously utilizes both C band and Ku band
satellite bands. C band is utilized to minimize the signal attenuation effects of local weather on the signal coming FROM the
Internet to the end user location.
C band is relatively unaffected by clouds or rain while Ku band transmissions are generally “lost” during the same weather
conditions. Ku band is utilized for the return path TO the Internet.
Ku band can be used for the return data path due to the Automatic Uplink Power Control (AUPC) capabilities of the satellite
router. This feature of the satellite router allows the power to be turned up on the end user transmitter to overcome local
weather so that the signal arriving at the satellite remains constant irrespective of clouds or rain at the user location.
Both C band receive and Ku band transmit can be accomplished with a special FTI provided antenna. In the alternative, a
customer may use an existing C band receive antenna common to “back yard satellite dishes” used for reception of satellite
signals. The antenna need only be 3.2m (about 10’) or greater in size in good working order with a FTI provided phase stable
LNB. FTI also installs a special microwave tested dual RG-6 cable between the equipment and the satellite antenna.
If the customer is using their own antenna for reception of the C band, a small Ku band transmit antenna is provided that
uplinks the Ku band signal to the satellite hub.
RELIABILITY
When the hub equipment senses a decrease in the Ku band signal (affected by weather) from the end user location, the hub
returns a signal to the end user location ONLY to increase its power to offset the local weather problem. The return signal to
the end user location is C band so it is unaffected by the weather and the signal level is increased as instructed from the end
user antenna to the hub. As a result of this unique combination of technologies, the FTI high-speed Internet service is able to
remain unaffected 99.95% of the time or more.
A great example of this reliability in the face of extraordinary weather occurred when Hurricane Katrina made landfall and
passed directly over FTI end user locations. The status monitoring computer log of the C/Ku FTI sites revealed an average
outage time of 18 SECONDS in duration DURING THE WORST STORM OF THE CENTURY. At the same time, two FTI locations
that were being operated in the conventional Ku band two-way configuration were down from the time the leading edge of
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the storm passed over them until the time the trailing edge passed: approximately 10.5 HOURS. Also, as the owner and
operator of the Internet gateway hub equipment, FTI is able to provide services unique to each customer’s requirements.
The FTI satellite hub that serves as the gateway to the Internet is located in Salt Lake City, Utah. The hub equipment is
connected through a firewall router to the Internet via a pair of geographically separate OC-48 SONET fiber optic rings for
maximum reliability and service capability.
COMPANY HISTORY
The company currently known as Foundation Telecommunications, Inc. originally founded in 1979 as Lambda
Communications, Inc. in the State of California. Its principle business was the development of high technology
telecommunications solutions for the educational institutions, businesses and the cable television industry.
The rapid development of statewide and regional distance education requirements resulted in a successful consulting and
design business based upon this business segment.
The first decade of the company’s growth also resulted in establishing two new divisions: 1) Local Area Network Division and 2)
Cable Television Systems Operations.
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The Local Area Network Division soon gained a reputation through the design and construction of LANs for numerous Los
Angeles area Department of Defense companies while concurrently developing a strong following in the initial construction of
the most difficult of those networks. At its peak, the LAN division was responsible for approximately $1 million in annual
company revenues.
The Cable Television Operations Division secured three franchises in the Los Angeles area and constructed a single high
technology cable system using a "zero fault tolerance" design approach interconnecting all three franchised areas.
This design approach was established on the premise that a cable system could be designed in a manner that resulted in the
absolute minimum of active devices including amplifiers and power supplies. This approach was further conditioned upon the
premise that sufficient signal had to be available at each subscriber’s location to provide as many cable outlets in the home as
the subscriber desired without the requirement of a house amplifier to boost the signal level.
Finally, a no compromise philosophy was assumed with respect to both audio and video quality on all channels. The result was
an extraordinarily reliable cable television system operated with a total staff of two people; one cable technician and one
customer service representative in the office.
After several years of successful operations, the LAN Division was dissolved and the Cable Television Operations Division was
sold. Lambda Communications, Inc. immediately relocated its corporate offices to Northwest Arkansas in 1992 continuing its
development of the distance education business segment. Significant projects in distance education included designs for:
• American Indian Higher Education Consortium ("AIHEC");

• Hispanic Educational Telecommunications System ("HETS");
• Northern New Mexico Rural Educational Telecommunications Network ("RETN"); and
• Distance education networks for the states of Oregon, Nebraska, South Dakota, Wyoming, and Montana.
Today, Foundation Telecommunications, Inc. continues to the previously established Mission Statement to develop end-to-end
corporate/business and educational telecommunications networks using a strategy of customer service as the first and
foremost priority.
SERVICES OFFERED
geographically dispersed environments. Distant places, outposts, offices, and missions are connected through VSAT terminals
that can deliver voice, data, video, and IP connectivity thus providing instant access to the remote parts of the world over a
secure and reliable, private or public network.
DISASTER RECOVERY & BACKUP SOLUTIONS
Satellite As A Secondary Network Connection: Flooding, fires, hurricanes and numerous other disasters can knock out a
primary data line for hours or days. With satellite, it is possible to maintain a high-speed connection when disaster strikes.
Virtually every company today depends on Internet connectivity to conduct its normal operations. But as vital as the Internet
is, few businesses consider the risks of only having a single landline-based Internet service provider (ISP).
Unfortunately, many businesses have recently learned about these risks the hard way. Simple water main repairs or routine
road construction may have accidentally damaged or disconnected a landline. An infrastructure failure or natural disaster may
have caused an unforeseen interruption in service.
In any case, these businesses experienced a drop in productivity—immediately. Communication with customers was disrupted.
Leads and inquiries, lost. The ability to fill orders, gone. It’s not enough to have just one Internet connection—you need a
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backup. And you need a backup that’s completely independent of the landline infrastructure, and not vulnerable to the same
risks.
That’s why you need Foundation Telecommunications, Inc., the best and most reliable backup Internet solution for business
continuity. Unlike other broadband satellite providers, everything we offer is business-grade. Which means we have the
highest quality VSAT equipment, reliable teleports on the ground and transponders on the most sought-after satellites in the
sky. Plus, we perform failover testing several times per year and monitor your satellite connection 24/7 year-round to ensure
proper functionality.
PRIVATE NETWORK SOLUTIONS
SCADA, SCPC, & VPN: FTI can extend your corporate reach by easily connecting geographically diverse locations. Private
satellite networks are secure and circumvent public infrastructure.
NETWORK MONITORING & CONTROL
Using the latest technology for network control, we can implement a system which allows you or your uplink operator to send
commands to any and all downlinks for frequency changes and accessibility to any full or partial broadcast.
Once your network is in place, FTI uses state-of-the-art monitoring capabilities at both our Satellite Network Operations Center
(NOC) and Home Office, to proactively manage a wide range of network activity, settings and conditions in real time. Our
comprehensive management tools enable us to monitor the status of your network, perform network upgrades and conduct
other operations, 24x7.
The network will be electronically monitored in its entirety on a 24/7 basis. The hub based monitoring programs detect any
changes in the operation of the links between the hub and the remote sites and any changes in the links between the FTI
satellite gateway to the nodes and access points. In most instances, changes in trends can be remedied remotely from the FTI
Transponder Operations Center.
All sites will be remotely monitored 24x7 by iDirect’s industry-leading iVantage® Network Management System (NMS). This is a
complete suite of software-based tools to configure, monitor and control an entire satellite network from single or multiple
locations. iVantage™ consists of three major components: iBuilder™, iMonitor™ and iSite™.
Figure 1: Screenshot of iDirect's iMonitor Software

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FTI ensures our complete network continually operates at peak efficiency. The iMonitor monitoring software provides in-depth
views into both real-time and historical performance of the network including the health status of remotes, graphical displays,
network probes and detailed bandwidth usage.
Remote satellite network control is accomplished by the iSite software. iSite remote commissioning tool facilitates deployment
of new sites quickly by providing universal local access to configure and control iDirect devices from the field, including all
iDirect remotes and network accelerators. Advanced features include auto-discovery of iDirect devices on the same LAN and
audio feedback during antenna pointing.
Each site shall be monitored 24/7 for all aspects relating to satellite network connectivity:
• Logging details of specific events and conditions.

• Full satellite communication parameters
• Full satellite traffic reports
• Full IP traffic reports
• Operating temperature of the satellite router.
• Full remote status reporting
• Latency
• QoS
All monitoring and reporting is ‘real-time’, historical reports are available.
All “standard business day maintenance” will be conducted remotely on a 24/7 basis as problems are detected. All on-site
“standard business day maintenance” will be conducted during 8 AM to 5 PM in the local time zone.
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APPLICATIONS
Applications of Satellite Technology are Endless with FTI's Products and Services. Satellite Internet Anytime, Anywhere -- with
Voice, Data and Wireless Solutions.
GOVERNMENT SOLUTIONS
Whether you are a smaller agency looking for standard Internet access, a large municipality looking for communications
options, seeking reliable and cost effective bandwidth, FTI has the experience to help you determine real needs and solutions
within your budget guidelines.
An essential element for any military organization is the ability to communicate, share information and provide support for
large mobile groups of personnel anytime, anyplace.
• Civil Protection
• Disaster Preparedness
• Comms on the move
• First Responders
• Field Operations
• Military
• Video Surveillance
• Managed Private Networks (WANs)
• High Speed Internet /Intranet Access
• Remote Access
• Distance Learning/Video Conferencing
• Broadcast, Multicast Delivery & Multicast Streaming
BUSINESS & INDUSTRY SOLUTIONS
Business anywhere is possible today with FTI Broadband Satellite Internet services. Get the super-fast, always-on Internet
connection, so that you and your staff will have instant access to the business-critical information you need.
As the number of applications for satellite IP communications grows, so does the need for specialized services in market
segments. FTI’s presence continues to expand across a broad range of industries as we leverage our expertise and advanced
technology to meet the varied needs of these customers.
• Construction, Ming, Oil & Gas Industries

• Cable Industry, ISP, WISP - Resellers)
• Healthcare
• Disaster Recovery & Business Continuity
• Telephony GSM Backhaul:
• Energy & Gas Utilities (SCADA)
• Hotels, Marinas, RV Parks & Campgrounds (right click to download pdf flyers)
• Residential, Private Islands (Remote & Rural Locations)
EDUCATION SOLUTIONS
Students or administrative offices require fast, reliable Internet access, no matter where they are located. FTI can provide
high-speed connectivity virtually anywhere in the U.S. Schools in remote areas need not be at an educational disadvantage.
Whether it is Internet access for rural classrooms beyond the reach of terrestrial broadband or distance learning via video
streaming for universities, FTI technology opens doors for any educational network.
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We offer a variety of satellite solutions, both fixed (such as for your school building or office that connects to local area
network) and mobile (such as for a bookmobile), at varied prices and capabilities based upon needs.
Applications with the satellite may include:
• Internet access
• VPN
• VoIP
• Distance Learning
Serving as a one-stop resource for our school customers, we also offer additional products and services that may be needed in
school environments, such as technical support, training, hardware and software products by leading manufacturers. Whether
you need a firewall, servers, software licenses, Internet access or other network support, FTI offers competitive pricing and
experience to meet the goals.
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TELECOM RECOVERY OVERVIEW
Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a
unique focus on the restoration of the INCOMING calls to existing phone numbers. With Telecom Recovery’s Voice Recovery
Service™, complete control of incoming calls to ALL phone numbers can be restored in only minutes, allowing callers to be
handled in almost any way imaginable, and enabling quick adaptation to changing circumstances on-the-fly, even while calls
are in progress.
COMPANY HISTORY
Telecom Recovery was born when a few seasoned telecom veterans put their resources together to solve a difficult problem:
how to quickly recover control of existing phone numbers after a power outage, cable cut, equipment failure, or disaster. Until
Telecom Recovery, for most organizations in the U.S. there was no effective, comprehensive, and perhaps most importantly,
AFFORDABLE solution to this serious problem.
In early 2005 CarrierSales, a successful decade-old marketer of telecom services throughout the U.S., learned from one of their
largest customers that a recovery solution was needed for any time that telecommunications services were lost, disaster or
not. Though mass notification companies and products abounded, CarrierSales could not find any product, service or other
solution anywhere in the country that could rapidly and effectively recover control of incoming calls to existing published
phone numbers, which this government entity—and most every governmental entity, for that matter—had an obligation to
do.
So CarrierSales hatched an idea of a new solution that could do just that: rapidly recover complete control of incoming calls to
existing phone numbers, with mass notification, conferencing, and fax receiving thrown in as value-added features. The
investment was made, the team was hired, and in the spring of 2005 development of the proposed telecommunications
recovery technology had begun.
Upon completion of the first fully functional version of the Web Call Controller™ in late 2005, marketing of Voice Recovery
Service™—the combination of Instant Re-route and the Web Call Controller™ into an end-to-end voice recovery solution—
began in earnest. At least initially, Telecom Recovery was created to solve a problem primarily for CarrierSales’ government
and commercial clients in the state of Utah. It quickly became apparent, however, that this much-needed solution was unique
not only to CarrierSales clients in Utah, it was unique to the entire U.S., and it was needed by organizations large and small,
public and private, and in just about every industry imaginable.
By the spring of 2006 the decision was made to grow Telecom Recovery nation-wide. In less than 18 months, Telecom
Recovery’s customer base had expanded beyond Utah into more than 20 states, servicing organizations of all sizes and from
more than 25 industries, including hospitals, credit unions, banks, cities, insurance companies, manufacturers, universities, call
centers, hospitality, and more.
Today, Telecom Recovery employs ten full-time employees, with over 125 years combined telecommunications experience,
multiple part-time employees, and dozens of independent sales partners throughout the United States. A new Telecom
Recovery technology center is now up and running in Dallas, Texas, making Telecom Recovery’s solution geographically
redundant and doubling overall capacity.
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INDUSTRIES SERVED
As of early 2009, Telecom Recovery proudly protects the communications for organizations in 33 states, and in the following
industries:
• Accounting • Government - County • Pet Food

• Adhesives/Sealants • Government - Municipal • Printing
• Answering Services • Healthcare • Railroad
• Baby products • Higher Education • Real Estate & Construction
• Banks • Hospitals • Recruiting
• Benefits & Pensions • Hotels / Hospitality • Rehabilitation - Youth
• Billing • HVAC • Retail & Wholesale
• Construction • Industrial Controls • Software
• Credit Unions • Insurance - Health • Technology
• Debt Elimination • Insurance - Property & • Tel Equip Services
• Dental Casualty • Telecommunications
• Disaster Industry • Insurance - Specialty • Transportation
• Employment • Investment Management • Warehouse/Logistics
• Engineering • Law Firms • Wireless
• Facilities Management • Logistics • Wood Products
• Financial • Non-Profit
• Food & Beverage • Office Equipment Dealers
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EMERGENCY DATA COMMUNICATIONS RECOVERY OPTIONS
Disasters can strike in countless ways, but despite the damage to your network - FTI has a disaster recovery solution designed
to restore communications between your critical locations in seconds — using satellite technology.
BACKUP SATELLITE INTERNET FOR BUSINESS CONTINUITY
Virtually every company today depends on Internet connectivity to conduct its normal operations. But as vital as the Internet
is, few businesses consider the risks of only having a single landline-based Internet service provider (ISP).
Unfortunately, many businesses have recently learned about these risks the hard way. Simple water main repairs or routine
road construction may have accidentally damaged or disconnected a landline. An infrastructure failure or natural disaster may
have caused an unforeseen interruption in service.
In any case, these businesses experienced a drop in productivity—immediately. Communication with customers was
disrupted. Leads and inquiries, lost. The ability to fill orders, gone. It is not enough to have just one Internet connection—you
need a backup. And you need a backup that’s completely independent of the landline infrastructure, and not vulnerable to the
same risks.
That’s why you need Foundation Telecommunications, Inc., the best and most reliable backup Internet solution for business
continuity. Unlike other broadband satellite providers, everything we offer is business-grade. Which means we have the
highest quality VSAT equipment, reliable teleports on the ground and transponders on the most sought-after satellites in the
sky. Plus, we perform failover testing several times per year and monitor your satellite connection 24/7 year-round to ensure
proper functionality.
SATLINK™-MOBILE SATELLITE INTERNET UPLINK TRAILER
FTI introduces its Mobile Satellite Uplink Trailer: SatLink™. The C or Ku band SatLink™ offers a wide variety of optional features
including Two-way SCPC or TDMA Communications, High Speed Data Link, Moving Map with USGS Topographic Base linked
with GPS and Satmaster Pro Software, pole mounted observation camera system and power systems of battery (up to 72
hours), propane generator, and commercial power cabling.
The addition of the generator option provides constant utilization of the SatLink™ in areas that may not have access to
commercial power making the SatLink™ extremely versatile in disaster areas and rural locations.
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Suggested applications for the SatLink™ include; Emergency Disaster Relief, Rural Economic Development, Private State
LAN/WAN Communications, Rural Internet Communications, State Highway Department, Department of Education, State
Parks and Recreation, Interstate and Intrastate Secured Communications. The flexibility of SatLink™ allows the applications
can change as quickly as the technology.
The design goal of the SatLink™ was to provide a stable universal platform with stable versatile power sub-systems capable of
supporting any customer equipment and satellite option. As designed, customers may purchase the basic SatLink™ and add
their own specialized electronics in the standard rack space provided.
Upon delivery to FTI, each SatLink™ is individually designed to meet the exact specifications of each customer order. To the
basic SatLink™, clients can choose from a wide variety of options including: antenna size, AC power sub-system size,
transmitter, lighting options, battery upgrades, generator options, cellular phone communications package, air-conditioner,
heaters, wireless LAN and/or Free Space Optics and custom installation kits. Rack space can be reserved for customer installed
components, as well.
EMERGENCY COMMUNICATIONS RESPONSE VEHICLE (ECRV)
Emergency Communications Vehicle integrated with its high-performance satellite services is a valuable solution to support
the mission-critical requirements for disaster recovery and first responder organizations. The vehicle represents a
transportable ‘command post’ and provides converged data, voice, and video communications that can be deployed
immediately.
With the introduction of its new ECV, FTI now provides services to design and produce custom mobile satellite
communications systems incorporated into vehicles for disaster recovery and first responder organizations. The equipment
can be connected to FTI's high-performance satellite service or to other private services.
Although most vehicles the size of an SUV or larger can be used for emergency response vehicles, FTI's current vehicle is based
on a Ford E350 retro-fitted ambulance. FTI's ECV can include a fully integrated high-performance satellite communications
link; both wired and wireless telecommunications gear including a digital phone, GPS, laptops, and even video surveillance
equipment; and multiple power interfaces for a generator or other standby power. The satellite link is built around an auto-
acquisition antenna mounted to the roof of the vehicle. FTI can custom design an Emergency Communications Response
vehicle and retrofit any type of vehicle so desired.
TRANSPORTABLE VSAT TERMINALS
Whether the need is satellite broadcast, disaster response communications, or military communications, FTI's flyaway VSAT
system provides secure high-speed data communications for Internet/VPN connectivity, live videoconferencing, surveillance or
reconnaissance.
Applications:
• Quick deploy government or military communications.

• Deployable emergency response communications.
• Temporary communications from industrial sites (eg: mining, construction, energy).
• Distance learning and Telemedicine applications.
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EMERGENCY VOICE COMMUNICATIONS SERVICE OPTIONS
VOICE RECOVERY SERVICE™
• Instant Reroute™ – Divert thousands of phone numbers to our system in minutes or even seconds.
• Toll-Free Number Recovery™– Recover toll-free numbers even when local or long distance carriers fail.
• Web Call Controller™– As your backup phone system, the Web Call Controller™ restores complete control of
recovered calls through a simple web interface. Handle calls with advanced PBX features, then terminate calls among
available people, devices, locations, voice mail, recorded messages, etc.
• DID Recovery™– Recover individual DIDs directly to any phone, phone number, or feature*.
• Basic Features– Automated attendant, unlimited Menus & Sub-Menus, Call Forward, Dial-by-Name Directory, Dial-by-
Extension Directory, Play Message,Voice-on-Demand, Record Wizard, Reporting, and more.
• Compliance Assistance/Printed Plan– Some industries require specific disaster plans; we’ll help ensure that your plan
meets your specific requirements, and provide a printed copy for sharing with oversight agencies.
• Support– 24 X 7 X 365 Support, free Web Call Controller™ updates/upgrades, online user trainings.
VOICECAST MASS NOTIFICATION
Quickly record a message from any phone and broadcast it to small or large groups of people. Send an SMS/text message to
mobile phones, blast out an email to an important group, or choose all three simultaneously – voice, SMS/text, and email – to
ensure the greatest possible coverage. VoiceCast is easy to use, allows multiple messages to be created for different groups or
individuals, and allows scheduling for future activation.
• VoiceCast mass notification is included with Voice Recovery Service™ at no extra charge.
• Rapidly send messages to thousands of people
• Send voice, SMS/text, and/or email messages
• Scheduled delivery
• Remote activation
• Unlimited groups
• Easy to use
FAX RECOVERY SERVICE™
• Included with Voice Recovery Service™ at no extra charge

• Recover incoming faxes after almost any outage or disaster
• Secure online storage of originals
• Immediate deliver to email as PDF and/or TIFF
• Never-busy fax backup, for any time your fax machine/server is busy, offline, out of memory, out of paper, out of
toner, jammed, or otherwise unable to receive your faxes
• Unlimited fax-mail boxes at no extra charge
EMERGENCY INFO HOTLINE
• Included with Voice Recovery Service™ at no extra charge

• Extraordinarily resilient, will continue working when nothing else will
• Always on, always ready
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• Unlimited recordings, quickly re-recordable from any phone

• Unlimited voicemail
• English, Spanish, French, German, Italian supported

• Perfect for handling call volume spikes
• “Mixable” with Voice Recovery Service™, many other features and options
• Add Live Answer through our answering service partner, Medcom
• Easily testable
An Emergency Information Hotline is an off-site toll-free hotline that employees, customers, or constituents can call to get up-
to-date information or leave messages during an emergency.
Any time there’s more incoming calls than available phone lines and/or people, a Hotline can quickly alleviate the problem by
providing accurate information, instructions, and reassurance without tying up precious resources such as people, cell phones,
satellite phones, etc.
Callers can choose from an unlimited selection of messages, which can be quickly recorded from any phone. Voicemail can also
be included, with messages stored online for later retrieval and converted to .WAV files for immediate email delivery.
The Toll-Free Emergency Information Hotline is included with Voice Recovery Service™ at no extra charge.
ADVANCED FEATURES PACKAGE
• Voice Mail/Voice-to-Email – Add unlimited general, departmental, or employee voice mailboxes. Automatically
forward new messages to e-mail (attached as .wav files).
• Fax Mail/Fax-to-Email – Receive inbound faxes, store securely online and forward to e-mail in PDF format.
• Find Me/Follow Me – Locate individuals by automatically dialing one number after another.
• Conferencing– Instantly establish secure emergency conference calls, automatic dial-out to participants.
• UCD – Use call queuing with music-on-hold to distribute calls among employees anywhere using any type of phone—
land line, cellular, satellite, VoIP, etc. Use Whisper, Call Screening, and more to answer professionally every time.
• Hunt – Overflow calls from one location or phone number to another, then another, etc.
PRI IN THE SKY™
After an outage occurs, PRI in the Sky™ enables your existing phone system to switch over to a satellite connection, instantly
restoring normal functionality and turning every connected station into a satellite phone.
PRI in the Sky™ is compatible with Avaya, Nortel, Lucent, Cisco, NEC, 3COM, Alcatel, Mitel and any other system using
PRI/ISDN for carrier connections.
A single satellite dish can support up to 92 concurrent calls in multiple formats (PRI, analog, E & M trunks) and simultaneously
provide backup internet service.
OTHER PRI IN THE SKY™ BENEFITS INCLUDE:
• Always on, easy to test

• Move a PRI connection anywhere there’s broadband internet access with Portable PRI™
• Circumvent carrier failure and/or congestion
• Backup internet service simultaneously provided
• Included Voice Recovery Service™ provides unrivaled flexibility and control: route some calls to PRI in the Sky™,
17
others to mobile phones, landlines, other locations, voicemail, and more, all controllable remotely in real-time
• Voice Recovery Service™ also provides complete backup to PRI in the Sky™ in case of power failure, equipment
failure, or evacuation
• VoiceCast mass notification (voice, text, email) and Fax Recovery Service™ are included
• Satisfy compliance requirements (including 2009 Joint Commission EM.02.02.01)
• May qualify for ASPR, DHS and other federal and state grant programs
SETUP & TESTING
• Setup – Telecom Recovery will help you design and implement the ideal recovery plan for your organization.
• Full-Scale Testing – Periodic live full-scale testing of your plan is imperative. One assisted Full-Scale Test, immediately
after setup is complete, is included with the one-time setup cost.
EMERGENCY COMMUNICATIONS/BCDR PLAN & COMPLIANCE
Whether from the government, your industry, your customers, your Board, or just your boss, we’ll ensure that you comply
completely with any and all industry or other oversight regulations you’re faced with, in the realm of restoring
communications after an outage or disaster.
As part of Telecom Recovery’s service a comprehensive Emergency Communications Plan (ECP) is created, both hard copy and
soft copy, complete with full-color diagrams. This ECP, when combined with the technology that makes the plan a reality,
satisfies every minimum industry requirement we’ve run in to, and then some.
Even before you become a Telecom Recovery customer, we’ll work with you to draw up a summary of what your particular
ECP could be, including the color diagrams. This will help you better envision what’s possible with this solution, and aid in your
decision-making process. We’ll work with you to clearly identify all of your existing vulnerabilities and/or areas of non-
compliance with the Communications Vulnerability Assessment, or CVA. A one-hour (or less) call with one of our sales
engineers is all it takes, and we can have the detailed report ready in only one business day.
• Comprehensive Emergency Communications Plan included with Voice Recovery Service™ at no extra charge
• Satisfies compliance requirements in many industries
• Hard/soft copies provided
• Full-color diagrams included
• Laminated wallet-sized Instant Re-route™ cards
• Communications Vulnerability Assessment (CVA) available pre-sale, free of charge
COMMUNICATION NETWORK INFRASTRUCTURE
A solid communications network should be designed with a very robust and redundant network infrastructure, which can
include up to four separate communication routes in to the company, they are:
1. The primary voice and data route comes from the Local ILEC Central Office
2. Voice and data are delivered via FTI satellite connection originating in Salt Lake City, Utah.
3. Voice calls and text messages are distributed by Telecom Recovery and delivered through cell phones and mobile
satellite phones.
4. High speed internet connection from local ISP.
18
THE ROUTING OF COMMUNICATIONS TO ALTERNATE PATHS
All four communication paths to the company are connected 24X7 to the facility. In the event of any telephone disruption
where incoming calls are not being answered by personnel at the company, several selected individuals at your company have
the security clearance to trigger or redirect the incoming calls to the Telecom Recovery platform where the calls will be
answered and directed to the appropriate party or voice mailbox at the company.
When calls reach the backup facility, calls are processed by the Web Call Controller™, a powerful telephone switch controlled
by your company personnel, through a secure internet connection. In the event that your facility (store, office, or warehouse)
is damaged or evacuated, system administrators can control how calls are handled and what messages callers hear.
The re-directing of calls to the backup facility utilizes a call forwarding feature provided by the local ILEC, the local telephone
company. In many cases the re-directing of incoming calls can be done without any human intervention at the carrier by
dialing a toll free number from any touchtone phone and entering a security code. To restore calls to the facility, the reverse
procedure is followed.
The telephone numbers to be recovered are the primary published numbers that callers use every day to call the business
location.
19
Figure 2: Step 1 Re-Directing Traffic
HANDLING INCOMING CALLS
The satellite connection on the roof (or other location) of the company connects directly to the company’s telephone switch.
In the event that primary telephone service (landlines) is lost, calls will be forwarded to the backup satellite connection. The
satellite connection will carry 23 concurrent calls. If the satellite connection is busy, then calls will overflow to Telecom
Recovery’s remote backup telephone system, in which case the caller will be greeted with user-friendly menus and options,
while connecting the caller to any alternate communication device such as a cell phone, voiceover-IP phone, home phone, or
other assigned communication device. The re-directing of incoming calls will remain seamless to the caller, thus projecting the
impression to the caller that the facility is operational. Where calls are directed and the menu options can be changed in
minutes to adjust for almost any scenario. The company’s telecom staff and business continuity personnel will be trained on
updating Telecom Recovery’s web call controller and have the ability to record messages, create menus, forward calls,
distribute calls among available personnel, and accept voicemail messages.
There are a number of options or features available to handle incoming calls that will make the best use of the resources that
are available to the organization. The remote backup telephone system includes the following features:
• Uniform Call Distribution among pre-selected groups

• Call forwarding to any number in the U.S.
• Call screening to allow for the screening of calls
• Find/Follow which attempts to find the recipient at multiple locations
• Whisper messages which inform the call recipient of the nature of the call
• Dial by name directories
• Dial by extension directories
• Play messages
• Collect voicemail – store and distribute electronically
• Collect faxes – store and distribute electronically
• Location locator finds the closest facility to the caller
• Conference calls
• Emergency (proactive) conference calls
20
The following diagram illustrates how calls are handled by the web call controller.
Voice Communication Disruption

Call Flow Overview – Step 2
Call logic
Figure 3: Step 2 Call Logic
The next diagram illustrates how calls are terminated by the web call controller. It is important to note that the device or line
where calls are terminated can be changed in minutes along with messages or instructions for the callers. Voicemail can be
collected and distributed electronically to individuals anywhere. All electronic faxes are stored and/or delivered to the
appropriate party.
21
Figure 4: Step 3 Call Termination
MAKING OUTBOUND CALLS DURING A TELEPHONE OUTAGE
The telephone switch at your facility is pre-programmed so that if a caller at the facility dials “8000” followed by a 10-digit
number beginning with area code (XXX-XXX-XXXX), the call will be routed out over the existing satellite connection. This
information will be dispersed as needed during a telecommunication outage.
BUILDING EVACUATION
In the event that a facility is vacated for any number of reasons, the remote backup telephone system will inform callers of the
company’s status and forward calls to any number of assigned locations
EMERGENCY INFORMATION HOTLINES
If your company has or needs several toll free information lines that can be used to disseminate any kind of information.
Different hotlines can be set up for patients, employees, emergency responders, the media, and any group within the
organization. Information hotlines can also be menu-driven to customize the response that is heard depending on the criteria
entered by the caller. Information Hotlines can be updated by authorized personnel from any touchtone phone.
EMERGENCY OR MASS NOTIFICATION SERVICE
Your company’s locations can easily utilize Telecom Recovery’s voicecast service, which can broadcast up to 60,000 recorded
messages per hour, to home phones, cell phones, business phones, employees, suppliers and first responders. We have
identified several primary uses for emergency notification services, which include:
• STAFFING ADMINISTRATION. Schedule staff and manage emergency staffing, training, and family support.
• LOGISTICS. Announce the location of available facilities during incidents. Order and issue needed equipment and
22
supplies.
• SAFETY AND SECURITY. Monitor, verify, and distribute information related to any threat; keep police and safety
personnel fully informed.
• BUSINESS CONTINUITY. Prevent communication disruptions and disseminate critical information about vital supplies,
facility relocation, or staffing issues.
• EMERGENCY OPERATIONS. Mobilize emergency staff, rapidly and continuously coordinate with other
companies/agencies, and report ongoing status to key administrators.
• REAL-TIME AUDIT TRAIL. Frees key personnel to perform other critical tasks during emergencies, while reducing the
human error factor found in traditional calling trees while providing real time audit trail reporting, receipt of
messages non-completions and member responses.
EMERGENCY CONFERENCING
Emergency Conferencing is when a group of employees are called at the same time on their cell phones, business phones or
home phones and asked if they would join a conference call that is in session. If they wish to join the conference, they are
instructed to press “1” on the telephone. When they press the key, they are instantly added to the conference bridge.
Emergency conferencing can be held as needed, scheduled ahead of time and/or at regular intervals. The collaboration and
the sharing of information between executives and other groups is essential, in any type of incident.
SCALING OF SERVICES
There is a limit to the number of concurrent telephone calls that your company can make/receive at any single point in time
utilizing Telecom Recovery’s backup phone system. The number of simultaneous call paths that are available are referred to as
“ports.” Your company will have a limited number of ports available at any given time.
Your company will have the ability to contact Telecom Recovery and increase the number of ports at any time up to 100 ports.
In the event that there is an incident and more ports are required, an authorized user on the account can increase the number
of ports. There is no guarantee made that additional ports will be available at the time of a disaster.
GOVERNMENT EMERGENCY TELEPHONE SERVICE (GETS)
Your company could qualify for priority telecommunication services offered by the
National Communications System. In the event of a major regional disaster,
traditional telephone lines commonly become congested and those attempting to
make calls hear a fast busy signal or an “all circuits are busy” message.
The GETS system works by allowing designated employees of the Organization to be

issued a GETS calling card, which works the same as traditional calling cards with the
exception that any calls using this card receive priority service over non-GETS calls.
For more information regarding the GETS system and the National Communications
System, you can visit their websites at http://www.ncs.gov and http://gets.ncs.gov/.
EMPLOYEE DIRECTORY
The employee directory is a list of people and their associated alternate telephone numbers. The directory also contains their
extension (optional), their SMS (cell) number for text messages, the group(s) they are associated with, and their email address.
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DAY-TO-DAY UTILIZATION OF THE EMERGENCY COMMUNICATION FEATURES
Although the features of the emergency communications system are designed to help in the event of a communication outage,
they can also help in the Organization’s operational efficiency when implemented in to day-to-day operations. For instance, a
conference bridge set up as an element of the emergency communication plan, can be used regularly by employees.
The outbound notification system used in the emergency communication plan can be used to wish everyone a happy holiday
or remind everyone of a company meeting. In the past, many companies have utilized many features of the emergency
communication plan for day-to-day operations. This keeps the staff familiar with the features of the service, so in the event of
a communications disruption the emergency communication plan features will be well known to the organization.
FREQUENTLY ASKED QUESTIONS
How quickly can my phone numbers be re-routed to re-establish control?

 In most cases Instant Re-route™ will have your calls re-routed in a few minutes, sometimes in less than 60
seconds. Instant Re-route™ works in conjunction with your local telephone company’s central office. Note
that on rare occasions a small local telephone company may not be able to instantly redirect your phone
numbers, but can still re-route them manually in as little as a few minutes.
Does the network use Voice over Internet Protocol (VoIP)?
 Yes and No. For TDM (regular) calls that terminate to TDM phones, no. For incoming calls that are VoIP, or to
terminate calls to VoIP (SIP) phones, yes. The Web Call Controller is flexible enough to use VoIP when it
needs to and the PSTN (Public Switched Telephone Network) when it doesn't.
What if I want to change how my calls are handled during the actual disaster/outage?
 Web Call Controller™ is designed from the ground up to be a very quick, intuitive tool to make instant
modifications to call routing, even during the disaster or outage. If you’re without Internet access and want
to modify the plan, a call to ’s 24-hour Emergency Support line can quickly put your desired changes into
effect.
Does the system have an automated attendant with voice menus and options for callers?
 Yes. Unlimited levels of menus are available, with ten available options (0 through 9) on each level. All
menus, levels, and recordings are easily configurable from anywhere in the world with Web Call Controller™.
Can we test our plan? Does it cost more to test frequently?
 Yes, you can test your plan as often as you like, and No, in most cases it does not cost any more to test
frequently. There are two components in each plan that need to be tested: 1) Instant Re-route™ (the
diversion of incoming calls to the Web Call Controller™, and 2) Call Trees (the way that calls are handled once
they arrive) within the Web Call Controller™. Testing both components is called a Full Scale Test and should
be performed at least once a year. A Quick Test can be performed at any time without interrupting the
normal flow of calls, simply by dialing into one of your Access Numbers and following your various Call Trees
to ensure they function as desired. We recommend that you perform Quick Tests regularly, particularly after
making any changes.
What about re-routing fax numbers?
 Fax numbers can also be re-routed to another fax machine or to ’s online Fax Mail service. From there, faxes
can be stored and/or e-mailed instantly to any e-mail address as PDF or TIF attachments.
Can I re-route my toll-free numbers?
 Absolutely, and when Instant Re-route™ Toll-Free is used, toll-free numbers can be quickly recovered even
when the local and/or long distance carriers have failed.
Will this also route my outbound calls during a disaster?
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 No. There are a number of ways to route outbound calls that do not require a service, such as cell phones,
satellite phones, VoIP phones, sending email, etc.
How do I return to normal call routing after the outage is over?

 To restore normal call routing, usually the procedure is similar to the Instant Re-route™ activation procedure:
dial a special number and enter the appropriate security code, choose the appropriate option from the voice
menu, confirm, and your phone numbers will be restored to their original state in 10 to 30 seconds.
What if I lose or forget my Instant Re-route™ procedures and we have an emergency?
 Simply call the 24-hour emergency line for assistance. Once your identity has been verified, you will be
given specific instructions on how to re-route your calls.
Do I need to change my local or long distance telephone company to use the service? Do I need any special
equipment or software?
 No, the service works seamlessly with any carriers or equipment, and it requires no special software.
We are considering VoIP technology. Will the Telecom Recovery service still work?
 Yes. Whether your system is analog, digital, key, hybrid, VoIP, or whatever, it is still vulnerable to cable cuts,
equipment failure, and power outages. Even when the phone system is still working, if the building you’re in
is damaged or needs to be evacuated, ’s service can prove invaluable to the survival of your business, and in
the assurance that your organization can maintain communications with employees, customers, patients,
constituents, or anyone else, regardless of where you and your employees end up.
What do we do if, during a telephone outage, we use all the ports we are allocated and we need more capacity?
 A simple call to our toll-free 24-hour Emergency Support Line can add additional Emergency Capacity, if it is
available. Emergency Capacity is available on a first come, first served basis, but may be subject to rationing.
It is best to have in place enough capacity prior to any outages to avoid a “run on the bank” for ports if your
purchased capacity turns out to be insufficient.
How resistant to disaster is the ? Won’t a disaster in our city or state also disable Telecom Recovery’s ability?
 In addition to hardware, power, data, and carrier redundancy, employs geographic redundancy to its
systems. A disaster event would have to simultaneously disable our technology centers in both Salt Lake
City, Utah and Dallas, Texas to disrupt our ability to recover calls for our customers. In the end, the disaster
recovery business in general, for data recovery, safety, workplace, and everything else, is about improving
odds—there are no 100% guarantees. Adding this service will enable an organization to quickly recover
from more than 99.999% of typical outages and disasters. Telecom Recovery's technology is high quality,
fault-tolerant, and redundant so it is highly resistant to even large regional disasters, such as multi-state
hurricanes, tornadoes, power outages or earthquakes.
Can the system just play an announcement or take messages, such as voice mail?
 Yes. Multiple greetings can be easily recorded and saved in Web Call Controller™. You can choose to accept
only voice mail and instantly send those important calls as attachments to an e-mail address (or multiple e-
mail addresses). Voicemail is also a valuable tool as a call overflow for situations where call volumes are high
and human resources may be low.
What about receiving e-mail during a disaster?
 The Voice Recovery Service™ is currently limited to re-routing incoming voice calls only. You need to confirm
that your IT manager has a plan to re-route email.
Will my international calls be Re-routed, and are the services available to organizations outside the U.S.?
 Your incoming international calls will be re-routed along with all other incoming calls. Currently this service
will terminate calls only to U.S. and Canadian phone numbers. It is possible to create a custom solution that
will deliver calls to any country at a different per-minute rate, determined on a case-by-case basis.
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APPENDIX A – FLYERS, BROCHURES, AND OTHER MARKETING MATERIALS
26
TELECOM RECOVERY BROCHURES
27
28
SATLINK TRAILER BROCHURE
29
30
FTI MARKETING BROCHURES
31
32
APPENDIX B –DIAGRAMS AND CHARTS
SATELLITE COVERAGE FOOTPRINTS
33
DISASTER RECOVERY NETWORK DIAGRAMS
34
35
NETWORK RELIABILITY & AVAILABILITY
36
37
APPLICATION STUDIES
38
Emergency Management Application Brief
Fast, Effective Emergency Response — Anywhere,

Anytime Take your
communications
The Customer Challenge
anywhere and extend
Communication and access to information are critical in any
emergency situation. Response teams and their command
your broadband service
centers need to be in constant communication regardless anywhere in the
of location or access to traditional communications support. world, economically,
Their equipment must work in the worst situations and be quickly and easily,
easy to configure, maintain and transport. The communication
equipment should also support any required applications
with iDirect.
(including voice, video and data) to cope with various situations.
The iDirect Solution

iDirect provides high-speed IP communication via satellite that is completely
independent of terrestrial infrastructure. First response, medical or any other
emergency team can have full communication capability — whether the emergency
is in a densely populated urban area where the infrastructure is damaged or a remote
and isolated location where no infrastructure exists. Our cost-effective solutions
are easy to transport, configure and manage. iDirect provides:
• Fast deployment on short notice, with availability in a wide variety of weather
conditions
• Portable (size and weight)
• Easy-to-deploy antenna systems
• High bandwidth reliability
• Built-in encryption that ensures data security
• Central management
• Service that supports all IP applications and lower layers
• Toll-quality voice and video
• Low power requirement
Solution Overview
Unparalleled two-way VSAT satellite communication matches the quality and performance
of terrestrial networks. The iDirect Satellite Router is a compact terminal that delivers a satellite
modem, IP router, TCP optimization over satellite, AES encryption and QoS/prioritization,
all in one easy-to-deploy solution. And the Satellite Router provides mobile units with:
• Broadband Access — iDirect provides the highest TCP/IP throughputs in the industry,
with speeds up to 20 Mbps downstream and 6.5 Mbps upstream.
• Application Support — Deploy any HTTP application and simultaneously support
data, voice and video to multiple locations while guaranteeing delivery quality.
• A Centralized NMS System — Manage all your remote units from a central location.
• Increased Bandwidth Efficiency — Support more applications and carry more traffic
over your available bandwidth.
• Support Real-Time Applications — Deploy applications such as voice and video with
the most flexible and granular Quality of Service (QoS) capabilities in the industry.
• Security — The iDirect solution enables deployment of government- or corporate-
approved VPN solutions over satellite networks without loss of either TCP performance
or support of real-time applications such as VoIP and streaming video.
Emergency Management
Headquarters Field Deployed Site
VoIP
Satellite Router
Video
Internet Hub Chassis PC
iDirect Emergency Management Solution

Retail Application Brief
iDirect — Advancing Commerce

A network outage can bring retail transactions to a standstill, disrupting business, interrupting
point of sale, and creating unhappy shoppers.
Not only do iDirect satellite networks assure business continuity by providing critical back
up to retail operations. Multipurpose satellite networks provide a highly efficient means
for multimedia distribution and VoIP traffic, providing fast, reliable connectivity under just
about any circumstance.
iDirect’s satellite-based IP communication technology provides competitive

advantages:
• Assuring Business Continuity. In the competitive retail world, a network failure means
angry customers and lost revenue. iDirect enables the reliable and secure satellite
failover that keeps stores in business through inevitable terrestrial network outages.
• More Efficient Training. High employee turnover raises already high training costs.
iDirect enables interactive distance learning and video conferencing that improve
productivity and training quality while significantly lowering conventional training
expenses. Distribute a variety of data and information such as training materials,
including video, to branch locations around the country or around the world easily.
Retail Application Brief
• Digital Signage and In-Store Video Promotions. Using iDirect,

retailers can simultaneously broadcast content to digital signage Key Benefits
displays to stores spanning hundreds of locations, with instant
updates of the latest promotions available on the spot. ♦♦ Ensure immediate connectivity
♦♦ Protect against lost revenue from
• Protecting against Fraud. Surveillance video plays a key role
terrestrial outages
in guarding against fraud. With iDirect, retailers can centrally manage
the entire process for hundreds or thousands of store locations, ♦♦ Provide training on demand
from one central location while
reducing resource drain while streamlining operations.
reducing costs
• Reducing PCI Compliance Risk. iDirect AES encryption helps retailers ♦♦ Better manage pricing, promotions,
address complex data encryption compliance requirements and inventory from one central
by encrypting the transmission of cardholder data and sensitive location
information across public networks. ♦♦ More effectively protect assets
• Opening the Doors Faster. While some retail locations wait for and inventory
high-speed terrestrial circuits to arrive before opening their doors,
others don’t waste any time. More and more retailers are using
iDirect technology for all voice, data, and video applications from
day one, opening for business faster than before.
• Speedy Credit Card Authorizations. iDirect helps get more
customers through the register with faster point of sale credit card
authorizations. A dedicated satellite link eliminates dial-up delays
that slow sales. What’s more, the iDirect network management
system iVantage™ actually prioritizes point of sale traffic over other
traffic types, ensuring it gets through first every time.
iDirect, Inc.
13865 Sunrise Valley Drive
Herndon, VA 20171
+1 703.648.8000
+1 866.345.0983
www.idirect.net
Advancing a Connected World
Rural Telephony Application Brief
Meet the Communications Needs of Customers

in Rural Areas Take your communi-
cations anywhere and
extend your broadband
Residents and businesses in rural areas commonly have no access
to communication. Only their most basic requirements are met
service anywhere in the
with antiquated rural radio service equipment. Customers in world, economically,
these rural areas have user requirements similar to those of urban quickly and easily,
customers, ranging from basic dial tone to broadband access, with iDirect.
and yet these requirements are simply not being met. Due to
remote location, difficult terrain, hostile environment or widely
dispersed customers, laying copper or fiber may not be a cost-
effective solution to deliver connectivity. These customers need
a flexible, reliable solution that can cost-effectively meet their
communications needs now and in the future.

The iDirect broadband satellite access solution allows users anywhere to bypass the
need for last-mile connectivity through landline connections without sacrificing the
communications functionality. The iDirect solution has the flexibility to cost-effectively
meet any customer requirements, from basic dial tone to advanced broadband
network solutions.
• High bandwidth — up to 20 Mbps — reliability and security
• Capability of supporting POTS (voice, fax, dial-up data) and broadband
• Quality of Service and network prioritization to support multiple voice channels
• Seamless integration with legacy and planned IT equipment
• Network scalability
Solution Overview
The iDirect Satellite Router integrates all the hardware and software needed to deliver
bidirectional broadband easily and efficiently. And the iDirect solution provides
the networking power you need to support all your user applications and meet any
communications challenge via satellite.
• Broadband Access — iDirect provides the highest TCP/IP throughputs in the industry,
with speeds up to 20 Mbps downstream and 6.5 Mbps upstream.
• Application Support — Deploy any HTTP application and simultaneously support
data, voice and video to multiple locations while guaranteeing delivery quality.
• A Centralized NMS System — Manage all your remote units from a central location.
• Increased Bandwidth Efficiency — Support more applications and carry more traffic
over your available bandwidth.
• Support Real-Time Applications — Deploy applications such as voice and video with
the most flexible and granular Quality of Service (QoS) capabilities in the industry.
• Security — The iDirect solution enables deployment of government- or corporate-
approved VPN solutions over satellite networks without loss of either TCP performance
or support of real-time applications such as VoIP and streaming video.
Developed specifically to meet the communication needs of enterprise customers,
iDirect-powered networks break the constraints of traditional landlines. We deliver
the speed, performance andflexibility to fulfill the most demanding requirements
of today’s end users — anywhere.
C, Ku or Ka-Band Satellite
Voice
VoIP
“POTS”
Satellite Router Video Satellite Router

Fax
PSTN/Internet/
Private Network Broadband
VSAT Hub PC Modem
Broadband Service Narrow Band Service
iDirect Rural Telephony Solution

Video Monitoring and Surveillance Application Brief
Conduct Video Monitoring and Surveillance of Remote Locations from

a Central Point

Video surveillance is often required where terrestrial connectivity is unavailable, susceptible
to interruption, prohibitively expensive or requires long lead times. The system must provide
central control and be secure, reliable, rugged and available on short notice. Network
equipment must be interoperable with a variety of video vendors and systems and access
may be needed at various locations, not just one central point.

The iDirect solution provides end-to-end IP access to support applications such as full video
monitoring and surveillance capabilities anywhere in the world, including the most remote
locations and harshest environments. iDirect offers an advanced satellite access solution
in a scalable and affordable package. iDirect’s remote broadband network solution provides:
• High bandwidth, reliability and security
• Ethernet connectivity for easy access to equipment
• Efficient allocation of network bandwidth
• On-demand video streaming from any location
• Central network management
• Significant savings vs. dedicated Ethernet lines
supporting multiple surveillance sites
Video Monitoring and Surveillance Application Brief
Solution Overview
• iDirect’s solutions support star, mesh or hybrid configurations, allowing
greater flexibility to monitor multiple locations from a central point
or from various points.
• The solutions allocate bandwidth only as needed.
• Real-time traffic management feature set ensures toll-quality delivery
of video.
• Network is sized to required concurrent video channels only, unlike
terrestrial networks, all of which have to be sized to meet peak video
transmission bandwidth requirements.
4.2 Mbps IP Data Return Rate
Remote Surveillance
Satellite Router
Surveillance Satellite Router
Internet Hub Surveillance Equipment

Surveillance Equipment
iDirect Video Monitoring and Surveillance Solution
iDirect, Inc.
13865 Sunrise Valley Drive
Herndon, VA 20171
+1 703.648.8000
+1 866.345.0983
www.idirect.net
Advancing a Connected World
GSM Backhaul Solution Overview
VSAT connectivity is literally changing the landscape of the GSM

cellular market. Now you can profitably,
With many of the world’s major metropolitan areas already covered, still more easily offer cellular
millions of people around the world have limited or no access to cellular services to millions of
services. GSM is the predominant cellular technology, appearing in more
potential new customers
and more remote areas every day. But the number one obstacle remains
— with only limited terrestrial infrastructure in place, how can these who may not have access
evolving needs be answered? How can you cost effectively expand the to basic telephony.
footprint of your GSM cellular network?
Satellite connectivity is an obvious means of overcoming geographic

constraints; but conventional dedicated links can’t offer the flexibility to
dynamically adjust to changing calling patterns. Cellular providers need
a more cost-effective backhaul solution.
iDirect’s unique IP-based D-TDMA solution allows carriers to share network

capacity across multiple locations, allocating bandwidth on demand to
maximize efficiency while reducing costs.
With iDirect, there are unprecedented cost savings. But just as important,
iDirect’s implementation best preserves and protects the GSM traffic to
ensure that the highest standards for availability and call quality are met.
The Market: Gaining Momentum

GSM is the dominant cellular technology, representing nearly 80% of all
cellular traffic worldwide.
The GSM cellular market continues to grow, with a projected growth

rate of 82% by 2010. By leveraging the efficiencies of an IP platform and
iDirect’s shared topology, operators can significantly reduce operating
expenses and expand the reach of their network. And there’s more good
news. Base station (BTS) prices continue to fall, driving deployment in
sparsely-populated regions.
Bringing the immediacy and convenience of cellular to areas not previously

served has tremendous pay offs for operators who capitalize on this
growing demand.
The iDirect Opportunity
GSM networks via legacy SCPC backhaul have been bandwidth inefficient, due to the
limited nature of fixed SCPC connections.
iDirect’s unique IP-based D-TDMA approach significantly reduces the satellite bandwidth
required and allows carriers to groom bandwidth across multiple locations spanning
a wide geographic region.
iDirect’s IP-based A.bis access enable cellular providers to grow traffic over multiple BTS
remotes across a wide geographic footprint. This dynamic allocation and QoS algorithms
eliminate unused time slots and enables more efficient multiplexing of signaling channels.
The shared network topology allows operators to add additional layers of traffic as
opposed to dedicated links. The result for cellular operators is reduced bandwidth
requirements, more capacity, and lower operating expenses across the board.
Now, for the first time, the iDirect RAN Optimizer gives operators a simple, compelling
alternative to basic TDM multiplexers for reducing RAN transmission costs. Combined
with the iNFINITI platform of hubs and remotes, iDirect provides a complete end to end
solution.
The iDirect RAN optimizer is a powerful core component, providing two key functions —
converting GSM voice traffic to IP and bandwidth reduction. The iDirect RAN Optimizer
increases the efficiency of iDirect’s D-TDMA platform through compression of voice traffic
and silence suppression. Combined with iDirect’s QoS algorithms and dynamic bandwidth
allocation, the result is up to a 3:1 bandwidth reduction, bringing significant savings to the
cellular operator.
Cellular Provider Teleport BTS 1
IP Interface
iDirect 1480 A.Bis

RAN Optimizer Interface
A.Bis
Interface iDirect 1420
iDirect Broadband iDirect iNFINITI RAN Optimizer
VSAT Hub 5300
IP Interface
Base Station BTS 2

Controller BTS n
iDirect GSM Solution

Features and Benefits
• Offering the choice of three topologies (TDMA star, mesh and SCPC) all over one
platform allowing operators to adapt to the most efficient technology as network
traffic grows- easy to change with industry leading iVANTAGE NMS
• Adds flexibility to redistribute and balance network traffic maximizing

the potential of the network while saving bandwidth costs
• Lower ongoing operating costs of maintaining GSM services
• Extend coverage into remote geographies previously cost prohibitive
• Expand service offerings to open additional revenue streams
• Supports point to point and multipoint backhaul
Transforming How Developing Nations Connect

iDirect’s IP-based D-TDMA platform represents the next best step in the evolution
of cellular backhaul.
Operating networks of GSM base-stations (A.bis links) over satellite IP is much more
efficient than carrying the same traffic over dedicated satellite links. It’s not hyperbole:
savings can be as much as 50% of required satellite bandwidth.
With satellite capacity at a premium — especially in more remote regions — the upside
for GSM network operators is substantial.
End users in even the most remote regions of the world get new, more widespread and
reliable cellular service, and cellular service providers are in the best position to see greater
revenue opportunities.
Today, the efficiencies of the iDirect platform make it all a reality.

APPENDIX C—RATE SHEETS & PRICING SCHEDULES
52
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Baacckku
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FTTII S
Saatteelllliittee IIn
ntteerrn Seerrvviiccee
neett S
PURPOSE: To provide FTI Satellite Internet customers a cost effective Internet
service that can be used when the primary Internet service is interrupted and
disconnected when not required.
 NO INTERNET SERVICE BILLING REPORTING REQUIREMENTS!
 NO EXCESS USAGE FEES!
 $200 Minimum Service Charge Per Month
 Additional charges are restricted solely to actual “use” for data transfer.
o The monthly charge for actual “Use” of satellite broadband data is calculated
using the following method:
 The greater of the $200 minimum service charge or the total amount of
download data transfer measured in Mbytes multiplied by $.02 PLUS
the total amount of upload data transfer measured in Mbytes multiplied
by $.04.
 BASIC FTI Satellite Internet Equipment Package Required.

o Maintaining an appropriate satellite router (modem) with the ability to connect
to the FTI satellite network. The basic equipment package includes:
 3.1m C or C/Ku band antenna or larger
 If existing C band TVRO, then 1.2m Ku band transmit antenna or
larger
 4W Ku band Block Upconverter
 Phase Stable (Digital) C band LNB
 iDirect iNFINITY satellite router
 10/100/1000 Managed Ethernet Switch
 Automatic Network Manager 10 mbps (> 50 Subscribers)
 Local Proxy/Cache Server (> 50 Subscribers)
 Local Email Server (>50 Subscribers)
Oil & Gas Operations Billing Plans
• Plan A (Per Computer/CPE)

o $50 per month per computer with the Internet Service
 $1.67 per computer per day
 3 GBytes of download and 300 Mbytes of upload data monthly
• $.20 per MByte for use greater than this allowance
o $8 per site per month for Triple Defense Encryption Standard Service License
• Plan B (Billed Per MByte).

o Minimum monthly charge of only $200.
 Provides for satellite router station-keeping, status monitoring and remote control of
the router in the FTI network.
o The monthly charge for actual “Use” of satellite broadband data is calculated using the
following method:
 The total amount of Download Data Used (MBytes) multiplied by $.02; PLUS
 The total amount of Upload Data Used (Mbytes) multiplied by $.20.
• Plan C (FIXED RATE PLAN)

o 12 month minimum agreement term with increments of one year.
o Customer declares average download and upload per month [GBytes] without minimum or
maximum limitations.
o FTI billing at a discounted rate for committed download and upload volume
 The total amount of download data transfer measured in Mbytes multiplied by $.01
PLUS the total amount of upload data transfer measured in Mbytes multiplied by $.02.
o “Fair Access Policy” or “FAP” actions will be initiated as per the customer option when the
month to date daily average uploads or downloads exceed the declared monthly commitment.
 OPTION “A” - Customer has the option of having the data transfer rate decreased to
16kbps download and 16 kbps upload until such time that the average month to date
uploads and downloads are consistent with the declared monthly commitment; or
 OPTION “B” - Customer has the option of paying for the accumulated FAP data
downloaded and uploaded at a rate of $.20 per MByte at the end of the month.
 OPTION “C” – Customer may option to “Roll Over” unused MBytes into a “Bank” of
unused download and upload of committed Mbytes. FAP condition will utilize Banked
Mbytes rather than incur either a network data rate decrease or charges until such
time that the Banked Mbytes have been completely used at which time FAP charges
of $.02 for download Mbytes and $.04 for upload Mbytes will apply.
o Fixed Rate Plan agreement changes with regard to both monthly data commitment and FAP
options may be changed by Customer in writing at least 30 days in advance of the next billing
cycle (first day of each month).
• Automatic Data Rate Increases AND Service Rate Decreases with increased download usage
(Applies to Plan A).
o Tier 1 Service - 2 mbps up to 100 Internet computers
o Tier 2 Service - 3 mbps from 101 to 200 Internet computers with 10% reduction of Tier 1
Service pricing
Metered FTI Satellite Internet Service
PURPOSE: To provide FTI Satellite Internet customers a cost effective Internet
service that is billed solely for the data usage provided that the Metered FTI Satellite
Internet service is the sole Internet service.
• NO MINIMUM CHARGE!
• NO INTERNET SERVICE BILLING REPORTING REQUIREMENTS!
• NO EXCESS USAGE FEES!
• ONLY charges are restricted solely to actual “use” for data transfer.
o The monthly charge for actual “Use” of satellite broadband data is calculated
using the following method:
 The total amount of download data transfer measured in Mbytes
multiplied by $.02 PLUS the total amount of upload data transfer
measured in Mbytes multiplied by $.04.
• BASIC FTI Satellite Internet Equipment Package Required.

o Maintaining an appropriate satellite router (modem) with the ability to connect
to the FTI satellite network. The basic equipment package includes:
 3.1m C or C/Ku band antenna or larger
• If existing C Band TVRO, then 1.2m Ku band transmit antenna or
larger
 4W Ku band Block Upconverter
 Phase Stable (Digital) C band LNB
 iDirect iNFINITY satellite router
 10/100/1000 Managed Ethernet Switch
 Automatic Network Manager 10 mbps (> 50 Subscribers)
Fixed Rate FTI Satellite Internet Service
PURPOSE: To provide FTI Satellite Internet customers a flexible cost effective
Internet service that is billed at a fixed monthly rate with industry Fair Access Policy
options.
• NO MINIMUM CHARGE!
• NO INTERNET SERVICE BILLING REPORTING REQUIREMENTS!
• FIXED RATE PLAN

o 12 month minimum agreement term with increments of one year.
o Customer declares average download and upload per month [GBytes] without
minimum or maximum limitations.
o FTI billing at a discounted rate for committed download and upload volume
 The total amount of download data transfer measured in Mbytes
multiplied by $.01 PLUS the total amount of upload data transfer
measured in Mbytes multiplied by $.02.
o “Fair Access Policy” or “FAP” actions will be initiated as per the customer
option when the month to date daily average uploads or downloads exceed
the declared monthly commitment.
 OPTION “A” - Customer has the option of having the data transfer rate
decreased to 16kbps download and 16 kbps upload until such time that
the average month to date uploads and downloads are consistent with
the declared monthly commitment; or
 OPTION “B” - Customer has the option of paying for the accumulated
FAP data downloaded and uploaded at a rate of $.20 per MByte at the
end of the month.
 OPTION “C” – Customer may option to “Roll Over” unused MBytes into
a “Bank” of unused download and upload of committed Mbytes. FAP
condition will utilize Banked Mbytes rather than incur either a network
data rate decrease or charges until such time that the Banked Mbytes
have been completely used at which time FAP charges of $.02 for
download Mbytes and $.04 for upload Mbytes will apply.
o Fixed Rate Plan agreement changes with regard to both monthly data
commitment and FAP options may be changed by Customer in writing at least
30 days in advance of the next billing cycle (first day of each month).
• FTI Satellite Approved Internet Equipment Package Required.

o Maintaining an FTI approved satellite router (modem) and equipment package
appropriate to the size and nature of the customer base being service.

FTI-PRI Disaster Recovery Plan 2010

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2010

[EMERGENCY COMMUNICATIONS PLAN]

TELECOM RECOVERY OVERVIEW ......................................................................................................................................... 12

EMERGENCY DATA COMMUNICATIONS RECOVERY OPTIONS .............................................................................................. 14

BACKUP SATELLITE INTERNET FOR BUSINESS CONTINUITY........................................................................................................................ 14

EMERGENCY VOICE COMMUNICATIONS SERVICE OPTIONS ................................................................................................. 16

VOICE RECOVERY SERVICE™ .............................................................................................................................................................. 16

GOVERNMENT EMERGENCY TELEPHONE SERVICE (GETS) ....................................................................................................................... 23

EMPLOYEE DIRECTORY ..................................................................................................................................................................... 23

TELECOM RECOVERY BROCHURES....................................................................................................................................................... 27

APPENDIX B –DIAGRAMS AND CHARTS ............................................................................................................................... 33

APPENDIX C—RATE SHEETS & PRICING SCHEDULES ............................................................................................................. 52

INTRODUCTION / EXECUTIVE SUMMARY

FOUNDATION TELECOMMUNICATIONS OVERVIEW

TWO-WAY SATELLITE INTERNET

• American Indian Higher Education Consortium ("AIHEC");

DISASTER RECOVERY & BACKUP SOLUTIONS

PRIVATE NETWORK SOLUTIONS

NETWORK MONITORING & CONTROL

Figure 1: Screenshot of iDirect's iMonitor Software

• Logging details of specific events and conditions.

All monitoring and reporting is ‘real-time’, historical reports are available.

BUSINESS & INDUSTRY SOLUTIONS

• Construction, Ming, Oil & Gas Industries

Applications with the satellite may include:

TELECOM RECOVERY OVERVIEW

• Accounting • Government - County • Pet Food

EMERGENCY DATA COMMUNICATIONS RECOVERY OPTIONS

BACKUP SATELLITE INTERNET FOR BUSINESS CONTINUITY

SATLINK™-MOBILE SATELLITE INTERNET UPLINK TRAILER

EMERGENCY COMMUNICATIONS RESPONSE VEHICLE (ECRV)

TRANSPORTABLE VSAT TERMINALS

• Quick deploy government or military communications.

EMERGENCY VOICE COMMUNICATIONS SERVICE OPTIONS

VOICE RECOVERY SERVICE™

VOICECAST MASS NOTIFICATION

FAX RECOVERY SERVICE™

• Included with Voice Recovery Service™ at no extra charge

EMERGENCY INFO HOTLINE

• Included with Voice Recovery Service™ at no extra charge

• Unlimited recordings, quickly re-recordable from any phone

• English, Spanish, French, German, Italian supported

ADVANCED FEATURES PACKAGE

PRI IN THE SKY™

OTHER PRI IN THE SKY™ BENEFITS INCLUDE:

• Always on, easy to test

SETUP & TESTING

EMERGENCY COMMUNICATIONS/BCDR PLAN & COMPLIANCE

COMMUNICATION NETWORK INFRASTRUCTURE

THE ROUTING OF COMMUNICATIONS TO ALTERNATE PATHS

Figure 2: Step 1 Re-Directing Traffic

HANDLING INCOMING CALLS

• Uniform Call Distribution among pre-selected groups

Voice Communication Disruption

Figure 3: Step 2 Call Logic

Figure 4: Step 3 Call Termination

MAKING OUTBOUND CALLS DURING A TELEPHONE OUTAGE

EMERGENCY INFORMATION HOTLINES

EMERGENCY OR MASS NOTIFICATION SERVICE

GOVERNMENT EMERGENCY TELEPHONE SERVICE (GETS)

The GETS system works by allowing designated employees of the Organization to be

DAY-TO-DAY UTILIZATION OF THE EMERGENCY COMMUNICATION FEATURES

FREQUENTLY ASKED QUESTIONS

How quickly can my phone numbers be re-routed to re-establish control?