DEANNA SWEET BOUDREAU

deannal55@gmail.com
CAREER OVERVIEW
Business Innovation E-Commerce Collaboration Process Improvement
IT Business Innovation & E-Commerce Leader with broad background spanning manufacturing, insurance,
and energy industries with responsibility for, Web, Contact Center, Sales, and ERP platforms in IT as well as
business leadership roles. Significant accomplishments in creating, leading and developing diverse, high
performance teams to merge business needs and emerging technologies with key emphasis on improving
processes and solving business problems. Effective communicator with ability to explain complex concepts
and ideas to non-technical individuals.
CORE COMPETENCIES
Project & Strategic Planning
Talent Development
Program & Project Management
Inspired Shared Vision
Vendor Relations
Regulatory Compliance

Team Leadership
Customer Experience Design
Resource Management
Facilitation
IT Contract Negotiations
Web Systems

Process Improvement
Requirements Development
Cross-Functional Leadership
Business Innovation
Contact Center Systems
ERP (JDE, BPCS, MAC-PAC)

KEY ACCOMPLISHMENTS

Selected to create and lead a team to perform technology forecasting for business innovation. Created
vision with supporting strategy, tactical roadmap, and defined team roles for execution to imbed
innovation in business operating model.
Led creation of consumer website strategy resulting in national recognition for 10 of the last 12 years
for a top-rated consumer experience design and functionality. Strategy encompassed process
improvement, usability testing, consumer focus groups, responsive design, accessibility standards, and
payment card compliance.
Strong record of developing high performing thought diverse professional teams through shared
vision, accurate assessment of individuals, and structuring the team environment to achieve the goals
of the corporate strategy.
Recognized for ability to blend technology with business strategy to deliver an engaging customer
experience through keeping current with global consumer behaviors and emerging technologies to
determine best approach for customer demographics.
2015-2016 VIP Women of the Year Circle for outstanding professional leadership and commitment.
PROFESSIONAL EXPERIENCE

W.E.C. / INTEGRYS BUSINESS SUPPORT LLC - Green Bay, WI

2003 to 2015

Information Technology (IT) Manager - Business Innovation (2014 to 2015)

Created a shared technology forecasting vision, strategy, tactical plan and team bringing together
business needs and emerging technologies for business innovation with in an Agile business process.

Created a collaborative team of diverse professional disciplines in Developers, IT Architects, Business

Unit Leaders, Industrial and Electrical Engineers investigating pilot platforms.
DEANNA SWEET BOUDREAU PAGE 2

IT Manager, E-Business (2003 to 2015)

Achieved top North American utility consumer web site and award winning Contact Center platform.

Created strategy and facilitated tactics in geographically and professionally diverse teams from User
Experience (UX), Development, IT Architecture, Data Warehouse, Business Units and Engineering.
Negotiated and managed customer technology contracts including legal, service, and security aspects.
Proactively managed regulatory and compliance responsibilities including
o Legislative requirements - Sarbanes-Oxley Act (SOX 404); Statement on Audit Standards (SAS
70); Telecommunications Protection Act (TCPA); Controlling the Assault of NonSolicited Pornography And Marketing Act (CAN-SPAM); application for stimulus funds.
o State rate case program mandates Next Day Pricing, Gas Marketing
o Contractual obligations - Credit Card Merchant Payment Card Industry requirements (PCI),
Credit Card Brand requirements (VISA, MasterCard, Discover).

AMERICAN MEDICAL SECURITY (n/k/a UnitedHealth) - Green Bay, WI

1998 to 2003

Business Director, E-Business Development (2000 to 2003)

Led the introduction of the company's first online sales portal and consumer sales engine.
IT Manager, Application Development (1998 to 2000)
Led successful Y2K enterprise effort, program management methodology and sales application teams.
KRUEGER INTERNATIONAL (KI) - Green Bay WI

1992 to 1998

IT Team Leader
Led team supporting mid-range BPCS ERP solution for 6 manufacturing facilities in US and Canada.
STRATEGEM INC. Various locations in WI

1991 to 1992

Consultant for various manufacturing systems, BPCS, JDE, MAC-PAC and EDI implementations

PLEXUS- Neenah, WI

previous to 1992

Led MAC-PAC inventory technology and standardized shop floor process implementation.
EDUCATION
BS -Business Administration/Management Information Systems
Michigan Technological University (MTU) - Houghton, MI
PROFESSIONAL AFFILIATIONS
Energy E-business Consortium, Member Emeritus (2006 to Present)
National Association of Professional Women (2015 to Present)
Diversity & Inclusion Education & Events Chair - Integrys (2010 to 2015)

MTU Diversity & Inclusion Corporate Advisory Board (2011 to 2015)

Northeast Wisconsin Technical College Program Advisor (1995 to 2015)