Mary Banen

Wyckoff, New Jersey 07481

Email: maryebanen@gmail.com, LinkedIn: www.linkedin.com/in/marybanen

Talent Development Leader

Creative, dynamic, thought leader with over 20 years of successful experience in learning, talent development and
change management strategies, seeking an opportunity within a high growth organization.

Expertise in program design, development and implementation. Lead performance management process, 360
degree feedback process, and leadership development curriculum. Excellent facilitation and coaching skills.

Project lead within global, matrixed organizations with a track record of achieving desired business outcomes.
Company:
Role:
Budget:
Team Size:
Key Results:

Weichert, Realtors (February 2003 to November 2015) which includes Weichert Financial
Services, Weichert Affiliates, Relocation, Commercial Properties, Referral Associates
Vice President, Weichert University
$2.2MM annually
24 (comprising 5 Directors, 3 Managers, 8 Regional Trainers and 8 Staff)
Organizational Effectiveness and Talent Acquisition
Improve conversion resulting in approximately $2MM in additional profit for Weicherts
online lead generation system. Lead company-wide taskforce, redesign workflow and
organizational support, enhance CRM, provide skills training, coaching and feedback.
Increase closed sales by 40% and increase listings by 10% through two key sales programs
designed to grow the business. Conduct trainer certifications to scale these programs.
Lead the Career Development team to attract and recruit sales associates.
Leadership Capability and Learning & Development
Create Weichert University and the Leadership Academy. Create entire leadership
development process from talent selection, assessment to customized development plans.
Build comprehensive leadership program modeled after GE. Coach executives and sales
managers to increase their effectiveness.
Design online best practices to share across entire organization of sales leaders (for over
300 company-owned and franchise offices nationwide).
Build the online global learning and performance system for 12,000+ sales force and
employee population.
Design and acquire courseware including leadership, management development, sales,
customer service, workplace and diversity programs, project management, mentoring,
career development, interviewing skills, technical and proprietary software training.
Compliance Initiatives
Lead complex project across company business units to ensure 100% compliance with new
federal law affecting the mortgage industry (effective October, 2015).
Design and implement compliance-related training and performance initiatives to ensure all
federal, state and local regulations are followed.
Create and manage real estate transactional forms and contracts, partnering with Legal
department on all language, updates and communication.

Mary Banen
Email: maryebanen@gmail.com, LinkedIn www.linkedin.com/in/marybanen

Company:
Role:
Budget:
Team Size:
Key Results:

American Express Company (May 1985 to May 2002)

Vice President, Global Learning & Performance
$2MM annually
12 (4 Directors, 4 Instructional Designers, 3 Trainers and 1 Staff)
Organizational Effectiveness Initiatives
Achieve 3% to 6% improvement in Manager Effectiveness dimension of annual Employee
Survey for several key business groups within the organization through comprehensive firstleader coaching and feedback program.
Lead and enhance global, enterprise-wide Performance Management Process and 360
Degree Leadership Feedback Process for 90,000+ employee base.
Lead Competency Modeling process for recruiting, selection, strategic workforce planning,
performance management, assessment and development.
Leadership Development and Learning Solutions
Implement Situational Leadership program throughout entire organization, working with
Business Leaders from every unit of the company. Resulted in comprehensive culture
change.
Insource program evaluation process resulting in savings of approximately $240k per year.
Design multimedia technology-enabled solutions to reduce costs to the business. Negotiate
multi-year, enterprise-wide contracts and design in-house yielding cost savings in excess of
$20 MM over three years.
Build and strengthen global learning system for the workforce. Design and acquire
courseware including leadership, sales, customer service, and project management training.
Prepare a contract trainer network of 30 professionals to deliver the curriculum.

Other Roles:

Director, Learning Design Consultant, 1995 to 1997

Project Manager, Travel Services Group, 1992 to 1995
Multiple positions, 1985 - 1995

Education:

New York Institute of Technology, M.S., Training and Learning Technology, 4.0 Average,
Graduated with Distinction
Montclair State University, B.A., Graduated Cum Laude

Awards:

2010 ASTD BEST Award for Learning & Performance

2007 Learn.com Empowerment Award for Best Design
1998 American Express Chairmans Award for Quality

Associations:

Society for Human Resources Management

Association for Talent Development