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Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
Troubleshoot:
Date: xx.xx.xxxx
Complain Time xxxx Hours
Root Cause: Physical link outage/Logical outage/Additional support
Initiatives: Fiber Team/Support Team/NOC Team is working on this issue
We appreciate your cordial support & patience during this time.
Thanking You,
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
Dear Sir/Concern,
This is to inform you regretfully that due to huge traffic jam followed by heavy rainfall
our team could not reach to the affected branch earlier. We have assigned two different
teams for the said task. One of which has reported to reach your site and taking
measures to identify the problem.
Hopefully we will be able to restore the service within shortest possible time. We are
extremely sorry for such unwanted delay and thank you very much for your patience &
cordial support during this time. You will be updated instantly whenever the said service
is restored.
This is to inform you regretfully that due to huge traffic jam followed by heavy rainfall
our team could not reach to the affected [Client Name & Location] earlier. We have
assigned two different teams for the said task. One of which has reported to reach your
site and taking measures to identify the problem.
Hopefully we will be able to restore the service within shortest possible time.
We are extremely sorry for such unwanted delay and thank you very much for your
patience & cordial support during this time. You will be updated instantly whenever the
said service is restored.
Thanking You,
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
Dear Sir/Concern,
Since the Backbone (Dhaka X location) is still out of service due to Cable break/Power
outage/Emergency maintenance of NTTN Provider (our backbone carrier for X location)
the said connectivity could not be restored yet.
We will inform you about the connectivity status as soon as we receive updates from
NTTN. We are sorry for the inconvenience and Thank you in advance for the patience in
this regard.
Thanking You,
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
NB: Condition Applied [If client is aware about 3rd party depedancy]
response and communication with our Technical Support Team we have enclosed the
Support Contact Details for future reference and correspondence.
HOTLINE: 01196000605-6
EMAIL : support@nextonline.com.bd
Thank you for your understanding. Please feel free to talk us if you have any query
about the issue.
With best regards,
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
Restoration:
Sub: : [Next Online] Support Notification-update-X [Client Name, Branch |
Data/Internet/Other]
Dear Concern,
Please be informed the said connectivity is restored successfully. We would like to thank
you for your cordial support and patience during this service outage time.
Troubleshoot:
Date: 07.12.2014
Down Time: 1148 Hours.
Up Time: 1245 Hours.
Root Cause: Power failure at Fiber at Home End.
Initiatives: Fiber at Home solved the issue.
If you are still facing any difficulties to avail the services then please feel free to talk to
us at your earliest.
HOTLINE: 01196000605-6
EMAIL : support@nextonline.com.bd
Thanking You,
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
However, the services were found up & running and the confirmation of service
availability has been received from you also.
Time of Complain: xxxx Hours
Time of Service Confirmation: xxxx Hours
Service Confirmed By: Mr. x
We will maintain close observation for any possible error to the Network and would
highly appreciate if you share your observation with us about the issue.
Please feel free to contact us at your convenience if you experience the same problem
again.
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
Date : xx.xx.xxxx
Down Time : xxxx Hours
Up Time : xxxx Hours
Duration : xx:xx Hours
Root Cause : Physical link outage/Logical outage/Additional support or more specific
We are sorry for the inconvenience and would like to thank you for your patience and
support during this outage time.
HOTLINE: 01196000605-6
EMAIL : support@nextonline.com.bd
Thanking You,
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh
Maintenance mail:
Dear Sir/Concern,
Please be informed that your Location will be interrupted on xx.xx.xxxx, ____day after
xxxx Hours to xxxx Hours.
Maintenance Window:
Date: xx.xx.xxxx
Time: xxxx Hours
Duration : xx Hours
Thank you for your understanding. Please feel free to talk us if you have any query
about the issue.
This is for your information and record.
With Regards,
Support Desk
Next Online Ltd./ Company Logo
Plot 325, Lane 22, New DOHS, Mohakhali
Dhaka, Bangladesh