Professional Documents
Culture Documents
responsibilities of the organization. Individuals within a given division thus tend to interact and
bond with other employees in their own area more than with employees outside them (Cufaude,
2009). Uniqueness and a pursuit of excellence of the department or any part of an organization
thus support the overall company productivity. However, the issue arises when the activities of
some groups becomes misaligned, disrupting a balance between their uniqueness and a sense of
belonging or oneness with the organization (Arandelovic, 2014).
The most important leadership efforts to address the silos issue thus lie in the
establishment of the larger whole, with which departments would identify, along with a
formation of the unified work front and the communication infrastructure that enables mutual
support of different departments. According to Lencioni (2002), If you could get all the people
in an organization rowing in the same direction, you could dominate any industry, in any market,
against any competition, at any time.
According to Pedler et al. (1997) and Enterprise 2.0 premises, the learning organization,
that aspires to a sustainable development and to remain competitive in the modern business
environment, should be structured similar to communities that employees can feel a commitment
to. Cufaude (2009) and Gleeson (2013) suggest that cultural changes which can augment silos
dissolution can be:
Create a unified vision or common work front for the company
Make clear what is the role of each department towards achieving a common goal
Cultivate Systems Thinking, and a holistic view of the overall company operation
Organize meetings and conversations between departments
Make sure the processes for mutual support are in place
Motivate and Incentivize
However, such cultural and unstructured efforts should be also supported by operational
infrastructure at the various layers of company (Kimberling, 2012), such as:
Enterprise Resource Planning (ERP) to automate and optimize resource allocation