w w w . l a p l i n k .

co m / s u p p o r t 1
Quick Start Guide Email us at CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

Fax (USA): +1 (425) 952-6002 Fax (UK): +44 (0) 870-2410-984

Laplink Software, Inc.

For technical support issues or questions, please visit:
www.laplink.com/support

For other inquiries, please see contact details below:

E-mail: CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001

Quick Start Guide

Fax (USA): +1 (425) 952-6002

Tel (UK): +44 (0) 870-2410-983

Fax (UK): +44 (0) 870-2410-984

Laplink Software, Inc.

14335 NE 24th Street, Suite 201
Bellevue, WA 98007
U.S.A.

Copyright / Trademark Notice

© Copyright 2007 Laplink Software, Inc. All rights

reserved. Laplink, the Laplink logo, Connect Your World,
and PCmover are registered trademarks or trademarks
of Laplink Software, Inc. in the United States and/or other
countries. Other trademarks, product names, company
names, and logos are the property of their respective
holder(s)

MN-PCMVR-EN-03 (REV. 10/07)

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Quick Start Guide Email us at CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

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Laplink PCmover is the quick and easy way to migrate from one PC to another. This
powerful application moves all of your selected files, settings, and programs from Installing PCmover
the old PC to the new PC, without overwriting anything on the new machine. The
To install PCmover from a downloaded file, follow these steps on each PC:
contents of your old PC will remain unchanged after the migration.
1. Double-click on the pcmover_en.exe file in the folder where the file was saved.
PCmover can migrate your PC across a network, Laplink USB cable, Laplink parallel Follow the on-screen prompts.
cable, or any type of file storage device that can be read by both PCs. If your
2. At the end of the installation, restart your computer if prompted.
computer has multiple users, PCmover gives you the option to migrate some or
all of the users at once. The security information about file ownership and access 3. Repeat these steps on the second PC.
control is preserved for each user.
To install PCmover from a CD, follow these steps on each PC:
1. Insert the CD into the CD-ROM drive.
Pre-Installation Checklist 2. If the autorun feature is enabled, the installation begins automatically. Follow
the on-screen prompts. If autorun is disabled, use Windows Explorer or some
The source PC is the “old” PC that contains the applications, files, and settings that
other file management program to display the contents of the CD. Browse to
you wish to move to the destination, or “new” PC.
the PCmover_Setup.exe file to begin the installation. If you cannot find this file
System requirements for each PC: on the CD, click on Start, then Search, and type PCmover_Setup.exe making
• CPU: Intel or compatible 486DX or higher sure that the search is centered on your CD-ROM drive.
• RAM: at least 16 MB 3. At the end of the installation, restart your computer if prompted.
• Available hard-disk space: 55 MB 4. Repeat these steps on the second PC.
• Windows 95/98/NT 4.0/Me/2000/XP (Home & Professional), including Windows
XP Media Center and XP Tablet PC/Vista 32-bit. Please note: This version of
PCmover is not supported on Windows XP 64-bit or on Windows Vista 64-bit. Pre-Migration Checklist
However, a new version of PCmover may be available through the Check for
Updates selection (see page 3). • PCmover has been installed on both PCs.

• The operating system on the new PC must be the same as or newer than the • On some operating systems, you will need Administrator-level permissions to
operating system on the old PC. do a migration.

• All Microsoft high-priority updates should be applied to the new PC before • The hard drive(s) on the new computer has as much or more disk space as that
migration: on the old computer.

http://update.microsoft.com
• Do not plug in the Laplink USB cable until directed to do so later. Please keep
in mind that the USB cable that may have come with your product will require
Windows 98 Second Edition or newer. If you have an older version of Windows,
you must choose a different method of migration (see page 4).
IMPORTANT: When you purchase PCmover, you are purchasing a license that limits
you to migrating the contents from one (1) old PC to one (1) new PC. You cannot use
your serial number to install PCmover on another old PC. For complete details,
refer to the End User License Agreement (EULA).
To purchase additional licenses, please visit www.laplink.com or contact our sales
department at 1-800-LAPLINK or (425) 952-6001.
• The new PC has the same Windows version as or newer Windows version than
that installed on the old PC.
IMPORTANT: Trial versions should always be uninstalled from the new PC before
migrating a full version of the same application from the old PC, because PCmover
will not migrate an application it thinks is already on the new PC, and trial versions
commonly have the same filenames as full versions.
• The new PC should have the same or newer version of Internet Explorer as that
installed on the old PC.
• Corporate PCs on a network domain should be connected and logged into the
domain at least once prior to the migration.
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Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

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• For migration using a Laplink USB cable, plug the cable into the USB ports
on both PCs prior to starting the program. If PCmover is already running, you Preparing the New PC for Migration
should plug in the USB cable before you get to the Method of Migration screen.
1. Welcome to PCmover
• Laplink recommends that you run ScanDisk or a similar disk checking
utility, as well as antivirus and antispyware software on the old and the new
computers before the migration.
• Screen savers, hibernation protocols, and power-saving schemes should be
turned OFF. They can be turned back on after migration. Laptops must be
plugged into a power outlet, rather than running on their batteries, as the
migration is likely to take a longer time than the battery life.
• Exit all programs that are running on both computers. Turn off system tools
such as virus scanners and spyware scanners on both PCs. Due to the nature
of these types of applications, you should choose not to migrate them, as they
are unlikely to migrate correctly. Please see the “Choose Applications” section
on Page 9 of this Guide for details.
Note: As a safeguard, PCmover makes it possible, if necessary, to revert back to the
original state and settings of your new PC. See the “Undoing a Migration” section on
page 12 of this guide for instructions.

• Migration may take quite a while, depending on several factors: the size of
the hard drive(s) you are migrating, the amount of data on them, their level of Start PCmover on your new PC. Follow the on-screen instructions. Click the
fragmentation, the number and size of applications and other files and folders Check for Updates button to make sure you are running the latest version of
you are migrating, and other factors. PCmover. If there is a newer version available, you will be taken to a web page
from which you can download the update. On this web page, you will find a link
• PCmover allows you to choose which applications and files you would like to
to the latest version of this Guide, which you should also use. If you receive an
migrate. For more details, see the “Deselect Folders Not to Migrate” section
error message at this time, click OK and proceed. If you are running PCmover
on page 7, and the “Choose Applications” section on page 9 of this Guide.
on a Vista machine and receive an error message, contact Technical Support.
IMPORTANT: Some applications with a copy-protection process known as Digital Click Next.
Rights Management may not function correctly after migration. These include such IMPORTANT: If an update is available, please install the new version on BOTH
music-sharing programs as iTunes, MusicMatch and Napster, which will probably computers immediately.
require reactivation on the new PC, possibly a Repair done through the Windows
Control Panel, and possibly reinstallation. Certain other applications, such as
Microsoft Office, may also require reactivation.
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Quick Start Guide Email us at CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

Fax (USA): +1 (425) 952-6002 Fax (UK): +44 (0) 870-2410-984

2. Important Information 4. Method of Migration

This screen alerts you to important information you should know about Select your method of data transfer, and then click Next. For complete details
migration. Please review all items listed, check the box, and click Next. about each transfer method, click Help.

3. Preparing Your Computers for Migration If the USB cable is plugged into both PCs and the USB option is grayed out,
click Cancel on both PCs to close PCmover. Next, unplug the USB cable from
Choose New, and then click Next. both PCs, reverse the direction of the cable by switching connection ends, and
plug the USB cable back into both PCs. Then, restart PCmover on both PCs. If
additional troubleshooting is still required, please visit:
http://www.laplink.com/support/kb/article.asp?ID=1058
5. Ready to Start
PCmover is ready to accept data using your selected transfer method. Click
Next.

6. Migration In Progress - Waiting for Connection

PCmover is now waiting for the connection from your old computer. Please
proceed to the next section to prepare your old PC for migration.
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Quick Start Guide Email us at CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

Fax (USA): +1 (425) 952-6002 Fax (UK): +44 (0) 870-2410-984

Preparing the Old PC for Migration The location of your serial number depends on how you purchased PCmover:
• Download: When you purchased the product, you should have received
1. Welcome to PCmover a confirmation email containing your serial number. If you no longer
Start PCmover on your old PC. Click Check for Updates to make sure you are have the email message, visit the “My Downloads” page of your Laplink
running the latest version of PCmover. Click Next when ready. Support Account at:
www.laplink.com/support
2. Important Information
Once there, enter the email address you supplied when you purchased
This screen alerts you to important information you should know about the product. If you have forgotten your password, please enter your
migration. Please review all items listed, check the box, and click Next. email address and click on the Forgot Your Password link.
3. Preparing Your Computers for Migration • CD: Affixed to the CD sleeve.
Choose Old, and then click Next.
To complete serial number verification automatically for either type of
4. Choose Migration Type purchase, you will have to be connected to the Internet on one of your PCs. If
PCmover allows you to perform a one-time limited functionality trial migration you are connected to the Internet but are unable to validate the serial number,
that does not require a serial number. Only the files of one type, which you are first disable all security software, such as virus scanning, spyware scanning,
allowed to choose, will migrate to the new PC. and firewalls, and try again. If that does not work, click “No Internet Access”
and follow the on-screen instructions. You can also find help with this problem
To perform a trial migration, select “Perform limited trial migration”, click
Next, and continue in the section “Performing a Limited Trial Migration” (page here:
12). http://www.laplink.com/support/faq/faq2.asp?ID=213
To perform a full migration, select “Perform full migration”, click Next, and If an Internet connection is not available to you on either PC, please call our
continue with step 5 (“Serial Number Validation”) of this section. Customer Service at (425) 952-6001.
5. Serial Number Validation 6. Method of Migration
Select the same method of data transfer as you selected on the new PC. If you
selected Network, the Identify New Computer dialog box will appear. If the
new PC is not listed, click Browse to find the new computer to which you will
migrate. If this does not solve the problem, we recommend closing PCmover on
both computers, disabling all firewall, antivirus, and antispyware applications,
and starting the migration again. Click Next.
For complete details about each method of transfer, click Help.
If the USB cable is plugged into both PCs and the USB option is grayed out,
click Cancel on both PCs to close PCmover. Next, unplug the USB cable from
both PCs, reverse the direction of the cable by switching connection ends, and
plug the USB cable back into both PCs. Then, restart PCmover on both PCs. If
additional troubleshooting is still required, please visit:
http://www.laplink.com/support/kb/article.asp?ID=1058.
7. Ready To Start - Load Snapshot
Click Next.
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8. Migration in Progress - Load Snapshot 10. Select User Accounts to Migrate

Please wait while PCmover loads the snapshot. If you are unable to load the
snapshot, please go to:
http://www.laplink.com/support/faq/faq2.asp?ID=214.
9. Select Migration Modifications (Advanced User Options)
If your old PC has more than one user, you can migrate the settings and
associated files for all or only some of the users. To migrate all of the users
without changing their original user names, click Next. To specify the users
and/or to modify user names for your new PC, click Change User Mapping.
Click Done when finished, and then click Next.

If you wish to make advanced user changes to your migration, click Customize
Migration. Most of the time these changes are not needed, but if you do make
changes, please be very careful when changing from the defaults. To continue
with a normal migration, click Next.
Note: Basic options to specify the files, folders, and applications transferred
during the migration appear in forthcoming screens. Click Next to proceed.
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Quick Start Guide Email us at CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

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11. Select the Drives to Migrate 12. Deselect Folders Not to Migrate

If the old PC contains more disk drives than the new PC, PCmover will create a
PCmover allows you to choose specific folders not to migrate. If for instance
folder for each drive that does not exist on the new PC.
you do not want to migrate any of the files in the My Pictures or My Music
Click Next to accept this mapping. To change the mapping, select the drive folders, you can deselect those folders in this screen, and they will not migrate
and click Change Destination. In the “Change Drive Mapping” dialog, assign a to the new PC. You cannot choose specific files, but you can choose specific
name to the folder that will represent this drive on the new PC, or choose not folders.
to migrate it.
Later in this Guide, you will see how to exclude specific file types, as well
Note: To run properly, some applications require installation to the same
as how to choose specific applications to migrate. Please see the “Exclude
drive on which they were originally installed. If any applications that were
Specific File Types” section, next, and the “Choose Applications” section on
installed on a secondary drive do not work on the new machine, uninstall
page 9 for more details.
them from the secondary drive and reinstall them on the primary drive.
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13. Exclude Specific File Types 14. Search for Applications

Please wait while your computer is scanned for applications to migrate.

PCmover also allows you to choose file types to exclude from migration. For PCmover will bring up a list of applications, both registered and unregistered,
instance, if you want to include all graphic files on your old computer except for that you have installed on your old PC, and will give you the option to migrate
those in .jpg format, this is where you choose those files you wish to exclude. each of these applications. Please see the “Choose Applications” section (next)
for more details.
Some file types are already set up for you in this screen, such as temporary
files (.tmp). These files are generally small, but if you have a large number of
them, they can take up quite a bit of hard drive space.
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Quick Start Guide Email us at CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

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15. Choose Applications 16. Ready to Start - Build Moving Journal

Click Next.

17. Migration in Progress - Build Moving Journal

On this screen, you can choose which applications that you wish to migrate.
Applications and programs you should not migrate include:
• Those that are incompatible with the operating system on the new PC.
PCmover is creating a journal that it will use to fill the moving van, which is the
• Those that are already installed on the new PC, especially if they are
different versions than those installed on the old PC. package of files, settings, and other data to migrate.

• Those that have a trial version of the application installed on one PC and 18. Ready to Transfer
the full version on the other PC.
This window presents a summary of files, settings and total data that will be
IMPORTANT: Trial versions should always be uninstalled from the transferred during the migration. Click Next when ready.
new PC before migrating a full version of the same application from
the old PC, because PCmover will not migrate an application it thinks 19. Ready To Start - Transfer Moving Van
is already on the new PC, and trial versions commonly have the same
Your moving van is ready to be moved to the new PC. Click Next to begin
filenames as full versions.
migration.
• System tools, such as virus scanners, spyware detectors, and firewall
software, which are unlikely to migrate correctly.
IMPORTANT: “Unregistered Applications” are those that do not appear in the
Add/Remove Programs Control Panel in Windows. The term “Unregistered”
does not, in this case, refer to whether you have registered a given
application with its manufacturer.
This Unregistered Applications list will often include applications that are
specific to hardware installed on the old computer. These will only work on
the hardware for which they are designed, and may interfere or conflict with
hardware for which they are not designed.
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Quick Start Guide Email us at CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

Fax (USA): +1 (425) 952-6002 Fax (UK): +44 (0) 870-2410-984

20. Migration in Progress - Transfer Moving Van

Finishing on the New PC
Done

PCmover is now transferring all of your programs, data files and registry
settings to the new PC. The length of time required to perform the move
depends on the configuration of the computers and the amount of data to be Congratulations! You have successfully moved into your new PC. You will need
transferred, and could be as much as several hours or more. to restart your new PC for all of the settings to take effect. Click Finish to
Note: In very rare occasions the transfer of data will not continue; if you do restart automatically.
not see any progress for more than an hour, you should restart the migration.

21. Moving Van Transferred

Click OK when ready.
Choose Your Startup Options
22. Done on the New PC
Click Finish. You are done with the old PC and have just a few steps to 1. StartUp This
complete on the new PC.
Note: To maximize system compatibility, PCmover may not transfer certain
system settings as well as hardware configurations. After the migration, the
following software may have to be reinstalled or reactivated on the new PC:
• Antivirus and antispyware applications
• Hardware-specific drivers
• Files with Digital Rights Management (e.g. copy-protected music files)
If reinstallation or reactivation does not resolve problems, you may need to
contact the appropriate vendor for specific instructions. For more details
regarding difficulty with applications running on the new PC, please see After your PC restarts, the StartUp This program opens. Click Run
“Helpful Hints” on page 11. “StartUp This”.

Quick Start Guide
2. StartUp This - Options
You can choose to activate the programs that were deactivated during
migration. Click OK when finished.
Usually, you will not need the start-up programs from your old PC. Therefore,
most of these programs should stay deactivated. If you deselect “Display
StartUp This When Windows Starts” and wish to access StartUp This at any
time, go to Start, Programs, PCmover, StartUp This. For more information
on using StartUp This, refer to the StartUp This Help File. You can find this by
opening StartUp This, and then clicking on the Help button in the lower left
corner of the window.
Helpful Hints
Because the software PCmover moves is often changing, we have to keep changing
PCmover. And this means that occasionally, some users may have some problems with
transferred applications.
• PCmover will migrate Microsoft Outlook and Outlook Express, but may not
update your contacts and messages correctly. For help on updating these,
please see:
http://www.laplink.com/support/faq/faq2.asp?ID=324
• If an application does not work or displays errors on the new machine, try a Repair
done through the Windows Control Panel, and if that does not suffice, try
uninstalling and reinstalling it. Because of the new architecture used in Windows
Vista, some applications designed for older versions of Windows may not
function correctly in Vista. You will need to contact the manufacturer of that
application to determine if a Vista-compatible version is available.
w w w . l a p l i n k . co m / s u p p o r t 11
Email us at CustomerService@laplink.com
Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983
Fax (USA): +1 (425) 952-6002 Fax (UK): +44 (0) 870-2410-984
• If Internet Explorer 7 was installed on the old computer but not on the new
computer before the migration, the new computer may use the old version of
Internet Explorer. To fix this, access the Control Panel on the new PC, then Add/
Remove programs. Select the Internet Explorer 7 application and click Change/
Remove. If there is an option to “repair” the installation, select that option.
If not, you will need to uninstall and reinstall Internet Explorer 7. To do this, select
the Internet Explorer 7 application and click Change/Remove and follow the
prompts to remove Internet Explorer 7. Then, go to:
http://update.microsoft.com
Click Express and accept all Internet Explorer 7 updates available.
• With Windows Vista, the names of certain folders are different than their
equivalents on older versions of Windows. “My Documents” appears in Vista as
“Documents” and “My Music” is called “Music”, etc. If you have trouble finding
or accessing your files that were previously stored in the “My Documents”
folder, please go to the Microsoft support web page:
http://support.microsoft.com
Click Search Knowledge Base, select “Windows Vista” under Search Product,
and search for the phrase “my documents”.
• Because of the copy-protection methods, music files that are copy-protected may
not play on the new computer without transferring the licenses for the music files.
Look at the music application help files for information on transferring the licenses,
or contact the music application vendor. You may also need to reinstall the music
application.
• Reinstall any antivirus or antispyware software.
We also invite your comments on how well PCmover performed. Contact us at:
feedback@laplink.com
In addition to the contact information at the top of this page, you can engage in a live chat
online with a Technical Support Representative at the link below, during the hours listed
on the webpage:
http://www.laplink.com/mysupport/mychat.asp
Note: Laplink is fully committed to your satisfaction with PCmover. Even if you
purchased PCmover as a bundle with your new PC, please do NOT contact your retailer
for support. If you have any problems, please visit our website at
www.laplink.com/support for information on the various methods of obtaining support
directly from Laplink.
 w w w . l a p l i n k . co m / s u p p o r t 12
Quick Start Guide Email us at CustomerService@laplink.com

Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

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Undoing a Migration Performing a Limited Trial Migration

PCmover allows you to restore your new PC to its original state before the migration. If you have not yet prepared your new PC for migration as described in the section
If you wish to undo your migration, please start PCmover on your new PC and follow “Preparing the New PC for Migration”, or completed Steps 1 - 4 in the section
these steps: “Preparing the Old PC for Migration”, please do so now. After completing these tasks,
the following steps should be completed on your old PC.
1. Undo or Migrate?
5. Trial Migration Registration
Enter your name and email address into the appropriate fields. Note that the
registration process requires Internet access. Click Next.

6. Method of Migration
Select the same method of migration as you chose on the new PC.
If you chose to migrate over the network, PCmover will automatically search
the network and display the name of the new PC inside the “Network Name”
box of the “Identify New Computer” dialog.
If the name does not appear, click Browse to search for it manually. If you
cannot locate the new PC on the network, contact your Network Administrator
or choose another method of migration (you will need to repeat the section
“Preparing the New PC for Migration”). Click Next.

7. Ready To Start - Load Snapshot

PCmover will now load a snapshot of the new computer and determine which
Select Undo Previous Migration. Click Next. files it will migrate. Click Next.
2. Ready to Start - Undo Migration
Review the information in the dialog box. Click Next. Click Yes when prompted.

3. Migration In Progress - Undo Migration

Please wait while PCmover is undoing the migration.

4. Undo Complete
Review the information in the dialog box. Click OK.

5. Done
Click Finish.
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8. Migration in Progress - Load Snapshot 9. Specify File Type

Please wait while PCmover loads the snapshot. If you are unable to load the
snapshot, please go to:
http://www.laplink.com/support/faq/faq2.asp?ID=214.
The trial version of PCmover will migrate all the files of the type that you
specify in the “Select file type” drop menu, except those that already exist on
the new PC.
During migration, PCmover will put each file into the corresponding folder on
the new PC. If the new PC does not have a folder with the same name in the
appropriate location, PCmover will create a new empty folder, then migrate the
file to it. Click Next.

10. Ready to Start - Build Moving Journal

PCmover will now determine which files it will transfer to the new PC. Click
Next.
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11. Select the Drives to Migrate 12. Migration in Progress - Build Moving Journal

If the old PC contains more disk drives than the new PC, PCmover will create a
folder for each drive that does not exist on the new PC.
Click Next to accept this mapping. To change the mapping, select the drive
13.
and click Change Destination. In the “Change Drive Mapping” dialog, assign a
name to the folder that will contain this drive’s files on the new PC, or choose
to not migrate it.
PCmover is creating a journal that it will use to fill the moving van, which is the
package of files, settings, and other data to migrate.
Ready to Transfer
This dialog presents a summary of the files that PCmover will transfer during
the migration. Click Next when ready.

14. Ready To Start - Transfer Moving Van

The migration package is ready. Click Next to begin.
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Tel (USA): +1 (425) 952-6001 Tel (UK): +44 (0) 870-2410-983

Fax (USA): +1 (425) 952-6002 Fax (UK): +44 (0) 870-2410-984

15. Migration in Progress - Transfer Moving Van

Undoing a Trial Migration
PCmover allows you to restore your new PC to its original state before the migration.
If you wish to undo your trial migration, please start PCmover on your new PC and
follow these steps:

1. Undo or Migrate?

PCmover is now transferring the files that you selected for migration. The
length of time required to perform the move depends on the configuration of
the computers and the amount of migration data.
You may not be able to open the migrated files if the appropriate application
does not exist for these files on the new PC. In the full version, PCmover would
also migrate programs, registry settings, and user-specific files.
16. Done Select Undo Previous Migration. Click Next.
Congratulations! You have successfully moved your files to the new PC. Click 2. Ready to Start - Undo Migration
Finish to close PCmover on the old PC. You have just a few steps to complete
on the new PC. Please go to the section “Finishing on the New PC” (page 10) Review the information in the dialog box. Click Next. Click Yes when prompted.
to finish your migration.
3. Migration In Progress - Undo Migration
Please wait while PCmover is undoing the migration.

4. Undo Complete
Review the information in the dialog box. Click OK.

5. Done
Click Finish.