February 8, 2016

Commissioners Secretary, Marlene H. Dortch

Office of the Secretary
Federal Communications Commission
445 12th Street, S.W., Suite TW-A325
Washington, D.C. 20554
Re:

PlatinumTel Communications Certification Pursuant to 47 CFR 64.2009(e)

EB File No. EB-08-TC-5064, NAL No. 200932170673, FRN: 0013465190
EB Docket No. 06-36
Filer 499 ID: 825611

Ms. Marlene H. Dortch,

On behalf of PlatinumTel Communications, LLC. (PTEL), enclosed please find PlatinumTels
Certification pursuant to 47 C.F.R. 64.2009(e). This Certification covers the calendar year of
2015 and is filed in accordance with the requirements of the FCCs new rules and regulations
pertinent to Telecommunications Carriers' Use of Customer Proprietary Network Information and
Other Customer Information.

If you have any questions concerning this filing, please free to contact me.

Very truly yours,

Omar Ahmad,
CEO, Member/Manager
Enclosure

PlatinumTel Communications, LLC ., 8108 South Roberts Road , Justice, IL 60458

TEL: (708)458-9999 FAX: (708)458-9990

Annual 47 C.F.R. 64.2009(e) CPNI Certification

EB Docket 06-36

Annual 64.2009(e) CPNI Certification for 2015

Date filed: February 8, 2016
Name of company covered by this certification: PlatinumTel Communications, LLC referred to as
the Company
Form 499 Filer ID: 825611
Name of signatory: Omar Ahmad
Title of signatory: CEO, Member/Manager
I, Omar Ahmad, certify that I am the CEO and a Member/Manager of the limited liability company
named above, and acting as an agent of the Company, that I have personal knowledge that the
Company has established operating procedures that are adequate to ensure compliance with the
Commissions CPNI rules. See 47 C.F.R. 64.2001 et seq.
Attached to this certification is an accompanying statement explaining how the companys
procedures ensure that the company is in compliance with the requirements set forth in section
64.2001 et seq. of the Commissions rules [See accompanying statement].
The Company has not taken any actions (proceedings instituted or petitions filed by a company at
either state commissions, the court system, or at the Commission against data brokers) against
data brokers in the past year. Companies must report on any information that they have with
respect to the processes pretexters are using to attempt to access CPNI , and what steps
companies are taking to protect CPNI.
The Company has not received any customer complaints in the past year concerning the
unauthorized release of CPNI. Since the reply is not affirmative, the Company does not have to
provide a summary of (number of customer complaints a company has received related to
unauthorized access to CPNI, or unauthorized disclosure of CPNI, broken down by category or
complaint, e.g., instances of improper access by employees, instances of improper disclosure to
individuals not authorized to receive the information, or instances of improper access to online
information by individuals not authorized to view the information).
The Company represents and warrants that the above certification is consistent with 47. C.F.R.
1.17 which requires truthful and accurate statements to the Commission. The Company also
acknowledges that false statements and misrepresentations to the Commission are punishable
under Title 18 of the U.S. Code and may subject it to enforcement action.

Signed _____________________________

Attachments: Accompanying Statement explaining CPNI procedures

Explanation of actions taken against data brokers (N/A)
Summary of customer complaints (N/A)

Annual 47 C.F.R. 64.2009(e) CPNI Certification

EB Docket 06-36
Accompanying Statement:

PlatinumTel does not maintain any personal records of virtually all the users of the service
including but not limited to name, address, social security number, date of birth, alternate
telephone number, or any other personal records. PlatinumTel does not know the name of the
individual buyers of its service from the retail dealers. Therefore, when a customer calls
PlatinumTel for any questions regarding his/her phone service, the customer has to provide the
PlatinumTel phone number that he/she purchased from the dealer, the phone serial number, the
scratch PIN number, and/or the location of the dealer who activated the phone. The actual
customer has to be on the line in order to discuss the specifics regarding his service. At all times,
he/she has to have the actual handset with him when making the call. On the other hand,
PlatinumTel never provides or verifies any personal information whatsoever to any caller, simply
because this information is not available to customer service.
PlatinumTel already requires a password for online access for both new and existing customers.
The initial password setup must be performed online by the customer only. All the biographical
information such as name, address, DOB, and gender that the customer provides when creating
the password is securely kept in the IT database under restricted access. This biographical
information is not even available to customer service. Therefore, it cannot be provided to any
caller, whether it was the actual customer or anyone else.
Regarding data brokers and customer complaints pertaining to unauthorized release of CPNI,
such issues do not exist for the services that PlatinumTel provides. The main reason is that
PlatinumTel does not provide any biographical records of the customers that might be used by any
unauthorized caller or requester. PlatinumTel does not share any of the very limited CPNI that it
possesses with third parties for any reason period.
Although the FCCs new CPNI rules will apply to all carriers, both wireline and wireless,
PlatinumTel as a wholesaler/reseller of prepaid wireless does not have any significant issues
related to the CPNI rules and regulations. However, PlatinumTel has implemented stringent rules
and will continue to improve its system to safeguard the marginal CPNI of its customers from any
unauthorized use or access. PlatinumTel has been and will continue to comply with new CPNI
rules to protect the privacy of its customers. PlatinumTel implemented a new design for its
website that clearly provides the privacy policy listed in the following page and updates it
periodically.

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our
online information practices and the choices you can make about the way your information is
collected and used. To make this notice easy to find, we make it available on our homepage and
at every point where personally identifiable information may be requested.

The Information We Collect

There are two ways PlatinumTel Communications, LLC dba PTel Mobile (PTel) collects
information about site visitors:
For all site visitors, PTel gathers general site usage information, such as pages visited, duration
on each page, frequency of visits, and the geographical location from which the request was
initiated, among other analytical data that would help us improve our site performance and
usability
For new and existing PTel subscribers (13 years of age or older) who wish to create an online
account to manage their wireless service, PTel collects and stores personally identifiable
information such as first and last name, address, email address, date of birth, gender, and credit
card information in encrypted and secure format. This information is used to identify the subscriber
and allow them to manage their account securely. Though PTel protects user information with
encryption and security infrastructure, the user is responsible for maintaining confidentiality of their
account login information. Unauthorized access resulting from a user's neglect to protect their
information is the sole responsibility of the user.

The Way We Use Information

We use non-identifying and aggregate information to better design our website and improve
navigation and content.
We never use or share the personally identifiable information provided to us online in ways
unrelated to providing new and existing subscribers access to manage their wireless services
online. Subscribers are able to opt-out or cancel online account by contacting PTel's customer
service at 866-225-5631.
We never use or share the personally identifiable information provided to us on this site in ways
unrelated to providing new and existing subscribers access to manage their wireless services
online. Site users are able to opt-out or cancel online account by contacting PTels customer
service at 866-225-5631.
PTel does not sell or release your e-mail address to third parties. PTel may use your e-mail
address and/or on-line registration information to offer you special promos and/or communicate
with you in the future. PTel may communicate with you text and/or e-mail to inform you about new
service features and changes to our site. Subscribers can opt out of receiving any communication
from PTel.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of
information, we have put in place appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect
or maintain information at our website from those we actually know are under 13, and no part of
our website is structured to attract anyone under 13.

Cookie
A cookie is a small piece of data sent from a website and stored on the users web browser while
a user is browsing a website. Cookies are designed to allow you to save information so you don't
have to re-enter the information each time you visit our site. Cookies remember actions taken
while on the site for future visits. Cookies remembers user when any action takes place on our
site. PTel may use cookies to identify return visitors. User has the option to turn off the "cookie"
function through their browser.
Third Party Service Providers
PTel may use a third-party service provider to serve ads on our behalf. The third-party does not
collect any personal information while serving such ads. PTel and/or its third-party service
providers may provide aggregate information such as the number of users who visit a particular
linked site to other parties.
Credit Card Information
PTel does our best to ensure transmission of your credit card information is secure on our
systems. To protect the security of your credit card information, we use SSL software, which
encrypts provided and transmitted information. PTel takes important steps to ensure that all
information entered while on our site is treated in a secure manner. PTel takes important steps to
ensure that your information is treated securely, however no data transmission submitted over the
Internet can be securely guaranteed 100%. It is our goal to protect your personal information,
however PTel cannot warrant or ensure the security of all information transmitted to us and you do
so at your own risk.
Our sites may link to merchants and information sites. Each of these sites has its own privacy
practices and any information you share with these sites is subject to their policies and practices
and is independent of PTel Mobile.
Legal Disclosure
We will not release any information about our visitors unless required by law to do so.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at
(866)225-5631 or send us an email at privacy09[at]ptel[dot]com
This policy may be changed from time to time, therefore we recommend that users visit our policy
page for up-to-date information.
Last update 07/31/2014