RAYMOND KENNETH TROMBA, PMP

Palm Harbor, FL 34685 | T: 727-641-7484 | raytromba@gmail.com

STRATEGIC BUSINESS MANAGEMENT EXECUTIVE

CERTIFIED PROJECT MANAGEMENT PROFESSIONAL / FORTUNE 500 ACCOUNT MANAGEMENT / CLIENT
SATISFACTION

Articulate, ambitious and results-driven Business Management Executive with broad based
expertise leading effective business strategy, project/program management, and crossfunctional team leadership in support of multi-billion dollar organizations; focused experience
in Application Management Services, vendor selection, and the development of effective Go to
Market strategies.

Expertise in leading teams of domestic and offshore professionals in the implementation of

complex projects that meet and exceed all client performance expectations; successfully
executes complete responsibility for all facets of project and program management, revenue
growth, contract renewal, and customer service.

A demonstrated record of success achieving and delivering all milestones on-time and within
budget in a series of high-profile, high-value engagements for enterprise clients of IBM.

An effective communicator who leverages true passion and an unwavering commitment to

excellence to launch, build, and lead high performing teams and initiatives, consistently
navigating the complex waters of domestic and international business to capture key gains in
challenging, highly competitive markets.

CORE COMPETENCIES
Seasoned Business Leadership
Driving Revenue Growth

Experienced in Customer Relationship

Management

Managing Multimillion Dollar Budgets

Exceptional Results in Client Satisfaction

Leading Complex Projects and Programs

Turnaround Operations

Managing Domestic/Offshore Teams

Driving Revenue and Profit Growth

Skilled in Application Management Services

Certified Project Management Professional

Key Fortune 500 Account Management

ROFESSIONAL

HISTORY

2015 to Present: Information Services Group (ISG), USA

Consultant
Responsible for Application Management Services (AMS) transformation engagements.
Primarily responsible for aligning clients Service Delivery Life Cycle (SDLC) to conform with
Industry Best Practices; so to satisfy client objectives to increase organizational throughput,
quality, and speed of Projects delivered to the Business.

2013 to 2015: Dhanush InfoTech, Johannesburg, South Africa

Vice President of Operations for Southern Africa

Led all vision, strategy, and execution for operations within Southern Africa for this $30MM global
IT services and solutions company, with accountability for the development and execution of a go
to market strategy for the region and the ongoing evolution of a sustainable and profitable
business model.
Served an integral role establishing the framework to support the companys penetration and

expansion in Southern Africa with respect to Learning Management and Healthcare solutions.
Captured significant gains in revenue and profit year over year, propelled by the acquisition of a

major contract with Wipro Limited, aggressive cost containment measures, and the divestiture
of underperforming investments and contracts; boosted an unprofitable territory into positive
returns, securing $1.2MM in revenue.
2012 to 2013: Mobile Telephone Networks (MTN) South Africa, Johannesburg, South Africa

Senior Consultant

Recruited with a mandate to capitalize on the need for IT services in South Africa on behalf of one
of the largest cell phone provider in the region, leading an expansion of the companys core
portfolio of data and voice communication offerings.
Spearheaded an investigation that led to the recovery of costs for services provided by MTN

South Africa to other MTN operating companies within Africa, resulting in YOY gains of 300%.
Served as the architect of the MTN service catalog, contracts, and service levels, launching web

hosting, web development, billing solutions, and other services for the South Africa market;
served as part of the team that led the integration of the MTN business unit into MTN South
Africa IT.
1982 to 2012: IBM Corporation
Application Management Services

Vice President and Delivery Project Executive, MTN Group, Johannesburg, South Africa (2009
to 2012)

A demonstrated record of success and achievement at this multibillion dollar technology

corporation, marked by a series of promotions to positions of increased influence, authority, and
accountability.

As Vice President and Delivery Project Executive for the MTN Group, restored a relationship of
trust and confidence with a key client, managing a portfolio of applications governing the clients
Finance, Human Resources, Web, and other systems.
Dramatically improved the overall quality of the client experience, working directly with the

Managing Director and one of the founders of MTN Group of South Africa to define customer
expectations, boost customer service, and increase performance to meet SLA terms and
conditions.
Increased the value of the MTN Group contract from $30MM to $60MM, achieving distinction as

the largest application services contract in the IBM Growth Market Unit; expanded the support
team to encompass over 300 professionals and managed over 100 concurrent projects
associated with the Global Business Service for MTN.
2007 to 2009: Application Management Services
Vice President of Global Sourcing, Sao Paulo, Brazil & Buenos Aires, Argentina
Met the challenge of driving demand into two Strategic Application Management Services Global
Delivery Centers in Latin America through the analysis and restructuring of cost models within
Brazil and Argentina.
Successfully positioned the Brazil center as an attractive outsourcing location for North

American clients, while promoting the Argentina center as a resource for outsourced application
management for clients in Southwest Europe; in both cases, surpassed all growth and profit
targets.
2006 to 2007: Application Management Services
Vice President, Client Relationships and Growth, Tampa, FL
Entrusted with the coordination and execution of an initiative designed to boost account
penetration for Application Management Services within existing clients.
Took all necessary measures to create an organizational model, staff all positions, and track

progress towards established business and financial goals; secured clients that yielded 10%
higher revenue than those outside of the initiative, coupled with higher profit margins.
2006 to 2006: Business Transformation Outsourcing / Human Resources
Vice President, HR Delivery Americas, Tampa, FL
Directed the end-to-end delivery of all outsourced Human Resources functions for North
American accounts, with a focus on aligning underperforming project to expectations and
securing compliance with all IBM HR policy.
Achieved all milestones and deliverables by the conclusion of Q3 2006.

2005 to 2006: Global Business Transformation Outsourcing Delivery

Vice President, Acquisition Integration and Delivery Optimization, Tampa, FL

Responsible for creating and evolving a low-cost operating model to drive Business
Transformation Outsourcing acquisitions.

Additional functions included the assessment of

acquisition candidates, review of troubled projects, and efforts to refine the BTO BMR process.
2000 to 2005: Global AS Delivery
Director, Distribution Sector, Tampa, FL
Ensured the timely and accurate delivery of AMS Services to clients in the CPG, Retail, Travel, and
Transportation industries, while driving revenue through sales support and growth in existing
accounts.
Early Career

Vice President, Acquisition Integration and Delivery Optimization, Tampa, FL, IBM Corporation
Director, Distribution Sector; Tampa, FL, IBM Corporation
EDUCATION & PROFESSIONAL CERTIFICATIONS
State University of New York at Stony Brook Bachelor of Science Degree in Computer Science
Project Management Institute Certified Project Management Professional (PMP)