Professional Documents
Culture Documents
Lean Management
47
Carolyn Aiken,
Dmitriy Galper,
of process changes.
remain dormant.
48
Lean Management
49
service levels.
of lean management.
changing mindsets
50
Lean Management
Exhibit 1
% improvement
Bank 1
Prot per business
banker
Traditional pilot
Bank 2
Retail banker
cross-selling ratio
19
19
Retailer
Sales-to-labor
ratio
Telco
Churn reduction
43
34
51
35
65
51
to these shortcomings.
leaders do
52
Lean Management
story compelling.
53
Further reading