Best Practices for Better Business Analysis Journal

April 2013

How to use Enterprise Architecture to deliver the right solution

Sergio Luis Conte
Introduction
Change is inevitable, constant, and permanent. Todays world is characterized by uncertainty and
change. Organizations must continually evolve and adapt to survive, grow, and develop. Evolution
and adaptation is achieved when organizational structures and the relationships between them
are transformed, and move the whole organization from an actual state to a desired state
according to a previously defined strategy.
According to the Enterprise Architecture Body of Knowledge (EABOK) [MITRE 2004] an Enterprise
Architecture describes how the elements of an organization (business processes, business
functions responsible for them, capabilities, and infrastructure) fit together now and in the future.
Enterprise Architecture also describes how such elements evolve from the actual state to a desired
future state to support the organizations strategic plans.
When transformation needs arise the Business Analyst acts as the host of change. He or she
welcomes change and makes any arrangements to understand and manage all transformation
needs at all organizational levels. Through system thinking [Bunge 1979], the Business Analyst is
aware that the change will impact the enterprise architecture as a whole.
This article sets out a tried-and-tested way of using Enterprise Architecture as a road map for the
Business Analyst when liaising between stakeholders to understand the structure, policies, and
operations of an organization, to recommend solutions that help it achieve its goals, and to
continuously monitor whether these solutions meet business goals, needs, and targets.

What is Enterprise Architecture?

Enterprise Architecture is defined by Gartner as a discipline for proactively and holistically leading
enterprise responses to disruptive forces by identifying and analyzing the execution of change
toward desired business vision and outcomes. EA delivers value by presenting business and IT
leaders with signature-ready recommendations for adjusting policies and projects to achieve
target business outcomes that capitalize on relevant business disruptions. EA is used to steer
decision making toward the evolution of the future state architecture. [Gartner Group 2013]
Enterprise Architecture could basically be described as consisting of several highly independent,
highly cohesive architectures, as in the model below:

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Fig 1: Enterprise Architecture.

Business Architecture (BA): is the bridge between strategy and the running business. Each
time the environment interacts with the business is through the Business Architecture.
Application Architecture (AA): describes the structure and behavior of applications used in
a business, and focuses on how they interact with each other and with users to support
Business Architecture components.
Technology Architecture (TA): is technology used to support Application Architecture
components.
Security Architecture (SA): is a cohesive security design, which addresses the requirements
(e.g. authentication, authorization, etc.) and, in particular, the risks of a specific
environment/scenario, and specifies what security controls are to be applied and where.
Information Architecture (IA): is a combination of organization, labeling, and navigation
models, and retrieval mechanisms, within an information space.

Why use Enterprise Architecture?

Enterprise Architecture is a means of putting system thinking into practice to analyze the
organization as a whole from a system management theory perspective.
The need to use system management theory for organization management was a result of
organizations trying to adapt to rapid change in the business environment related to
technological, economic, and social changes in the second half of the twentieth century. It
emerged from Bertalanffys General Systems Theory [Bertalanffy 1968] and studies an
organization by analyzing its elements in its environment.
Systems are needed and created to support organizational strategy by putting it into action.
People, processes, and information work together to support business functions. To be
competitive, adaptable, and proactive the organization must behave according to the concept of
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zero latency, i.e. responding instantly to environmental stimulus [Business Dictionary 2013]. To
achieve this systems have to be independent but highly cohesive, sharing consistent information
and collaborating to support organizational goals. When systems fail to have this degree of
cohesion they are said to operate in silos [Hurwitz 2008]. In this type of organizational
architecture the solution created fails to achieve the organizational goals for which it was
originally created. It is vital for each Business Analyst to avoid this type of situation by using of
system thinking because, as stated in the Business Analysis Body of Knowledge (BABOK) of the
International Institute of Business Analysis (IIBA), he or she uses business analysis to work on
recommending solutions that help the organization achieve its goals.

When to use Enterprise Architecture?

Tasks included in BABOKs Elicitation knowledge area are performed from the outset and
throughout the business analysis process. During Elicitation, the Business Analyst is faced with
needs and, as an archaeologist, investigates the needs to unearth Undiscovered Ruins: the
features, services, functions required to satisfy the needs. Enterprise Architecture helps the
Business Analyst stay alert to the whole picture.
During Enterprise Analysis, GAP Analysis between current Enterprise Architecture (put in place
because of actual strategy) and desirable future Enterprise Architecture (put in place according to
future strategy) is the key to finding the needs that define the problem situation to be solved (see
Figure 2).

Fig 2: In search of the problem situation to solve

When the transformation is complete and the change is implemented, new changes are generated
in the environment, and a new cycle gets under way. The Business Analyst proactively helps
organizations to constantly regenerate themselves by continuous improvements to their
Enterprise Architecture as a means of gaining in innovation, differentiation, and adaptability. At
this stage, Enterprise Architecture drives tasks contained in the BABOK knowledge area, Solution
Assessment and Validation.
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When Planning and Monitoring the work of business analysis, Enterprise Architecture is used to
define the best course of action to perform the business analysis tasks (Enterprise Architecture is
one of the components to consider when choosing between plan-oriented or change-oriented
lifecycles), to identify and analyze stakeholders (Enterprise Architecture acts as a road map), to
decide the best means for requirements management and communication (Enterprise
Architecture is useful, among other things, to determine geographic distribution).

How to use Enterprise Architecture?

There are several models, frameworks, or tools for working with Enterprise Architecture. Each one
of them tries to answer the question: how to create an organizational architecture as flexible as
possible to rapidly adapt to environmental changes when they occur or to generate the change?
The model described here is The 7s model, originally developed by Tom Peters and Robert
Waterman for McKinsey & Company and later described in the well-known book In Search of
Excellence [Peters and Waterman 1982]. This was originally used to analyze both large and small
firms by looking at their architecture and offering a broader explanation thorough seven elements
strategy, structure, systems, style, staff, skills, and shared values hence the name 7s.
Managers should take into account these factors to successfully implement their companys
strategy, since all seven elements are interrelated, and failing to recognize one affects how the
others are perceived.

Fig 3: Waterman, R. Jr.; Peters T.; Phillips, J.R. (1980)

Structure is not organization Business Horizons, v23/3, p21.

Each element in the model has to be discovered and analyzed using a criterion or method. Much
of the literature from the 1960s could be used as tools to discover and analyze each element.
The process for working with the model could be divided in two main steps: elicitation and
analysis. To elicit, the techniques and processes described in BABOKs Elicitation key process area

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could be used. To analyze, some authors [Peters and Waterman 1982] recommend following this
path:

Start with your Shared Values: Are they consistent with your structure, strategy, and
systems? If not, what needs to change?
Then look at the hard elements. How well does each one support the others? Identify
where changes need to be made.
Next look at the other soft elements. Do they support the desired hard elements? Do they
support one another? If not, what needs to change?
As you adjust and align the elements, you'll need to use an iterative (and often time
consuming) process of making adjustments, and then re-analyzing how that impacts other
elements and their alignment. The end result of better performance will be worth it.

Strategy
This involves planned actions that the organization will perform in response to changes in its
external environment or to create changes in its external environment.
The focus is on being aware of the Corporate Strategy (the Strategy followed by the organization
as a whole), the Business Unit Strategy (the Strategy followed by the organization to compete in a
specific business), and the Functional Strategy (the Critical Success Factors, or CSFs, and the Key
Result Areas, or KRAs, defined by the organization in order to remain focused on what really
matters when competing in a specific business and organizing all organizational efforts behind
them).

Fig 4: Corporate, Business, and Functional strategies

Literature on the subject includes Michael Porters Competitive Strategy [Porter 1998], Sun Tzus
The Art of War, and Carl Von Clausewitzs On War.

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Structure
This involves setting up organizational critical success factors and key process areas, and grouping
activities and responsibilities into an organizational architecture.
Structure follows strategy, so this is the most important thing to validate. Traditional structures
could be Bureaucratic, Functional, Divisional, Matrix, Team, and Virtual. Literature on the subject
includes Max Webers Essays in Economic Sociology, [Weber 1999] Derek Pughs Organization
Theory: Selected Readings, [Pugh 2007] and the book Virtual Organizations and Beyond. [Hedberg
1998]
Systems
These are formal and informal procedures to support strategy and structure.
Process and procedures used by the organization to administrate and control day-to-day operation
must be analyzed. Information systems, formal and informal systems that help the
organization to operate according to the strategy must be considered; especially those intended to
support the organizational implementation of Critical Success Factors.
Literature on the subject includes James Martins Strategic Information Planning Methodologies
[Martin 1989] and McMenamin and Palmers Essential System Analysis. [McMenamin 1984]
Style
Organizational Culture, Management style and Leadership style are analyzed here.
Management style and Leadership style are the leaders style of providing direction, implementing
plans, and motivating people. One important thing to be aware of is that nobody will find
organizational culture formally defined on a piece of paper.
Edgar Sheins Organizational Culture and Leadership [Shein 2010] is a benchmark for this subject.
Staff
This includes the processes and efforts used to develop managers, socialization, and the shaping of
basic management values, as well as ways of introducing young recruits to the company.
The People Capability Maturity Model (P-CMM) is a framework created and maintained by
Carnegie Mellon Software Engineering Institute, and a model that could be used to analyze how
the organization attracts, develops, organizes, motivates, and retains its workforce according to
the organizational strategy. The P-CMM consists of five maturity levels.
More information can be found at http://www.sei.cmu.edu/.
Skills
The key here is to find things that make the organization unique.

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These are commonly called core competencies. A core competency is a specific factor not easily
imitated by competitors. It can be reused widely for many products and markets and must
contribute to the end consumer's experienced benefits.
Michel Porters Competitive Strategy [Porter 1998] and Hamel & Prahalads Competing for the
Future [Hamel 1996] can be considered benchmarks in this area.
Shared values
The central premise behind creating shared value is that the competitiveness of the organization
and the health of the communities around it are mutually dependent.
Values must be shared and accepted by all internal and external human resources. An
organizational value is a belief that a specific mode of conduct is preferable to an opposite or
contrary mode of conduct. Values help the organization to differentiate itself from others, so, as
with the other 7s elements, it impacts strategy formulation and implementation. Organizational
values are usually explicitly defined in corporate foundational statements, such as mission, vision,
and so on.

Conclusion
Endeavors to transform organizational structures and its relations are initiated by the need to
evolve and adapt to environmental change. It makes sense to see Enterprise Architecture as a way
of focusing on the use of system thinking ability as a tool to integrate and align all organizational
levels toward a main objective, to recommend solutions that help the organization achieve its
goals, and to continuously monitor whether solutions are meeting business goals, needs, and
objectives.

References
[MITRE 2004] MITRE. 2004. Guide to (Evolving) Enterprise Architecture Body of Knowledge.
[Bunge 1979] Mario Bunge. 1979. A world of systems. Dordrecht; Boston, Reidel.
[Gartner Group 2013] Gartner Group. Gartner IT Glossary. http://www.gartner.com/itglossary/enterprise-architecture-ea/
[Bertalanffy 1968] Ludwig von Bertalanffy . 1968. General System theory: Foundations,
Development, Applications. New York: George Braziller, revised edition 1976: ISBN 0-8076-0453-4
[Business Dictionary 2013] http://www.businessdictionary.com/definition/zero-latency.html
[Hurwitz 2008] Judith Hurtwitz, 2008. Leveraging information for Innovation and Competitive
Advantage.

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[Peters and Waterman 1982] Tom Peters and Robert H. Waterman Jr. 1982. In Search of
Excellence: Lessons from Americas Best-Run Companies. Harper Business Essentials. ISBN 0-06054878-9
[Porter 1998] Michael E. Porter. 1998. Competitive Strategy. Techniques for Analyzing Industries
and Competitors. Free Press. ISBN 0-6848-4148-7
[Weber 1999] Max Weber. 1999. Essays in Economic Sociology. Princeton University Press. ISBN 06910-0906-6
[Pugh 2007] Derek S. Pugh. 2007. Organization Theory Selected Classic Readings. Viking Penguin.
ISBN-13: 9780141032702.
[Hedberg 1998] Bo Hedberg, Goran Dahlgren, Jorgen Hansson, Nils-Goran Olve. 1998. Virtual
Organizations and Beyond. Discover Imaginary Systems. Willey and Sons. ISBN-13:
9780471974932.
[Martin 1989] James Martin. 1989. Strategic Information Planning Methodologies. Prentice Hall.
ISBN 0-1385-0538-1.
[McMenamin 1984] Stephen McMenamin and John Palmer. 1984. Essential Systems Analysis.
Yourdon Press Computing Series. ISBN 0-1328-7905-0.
[Shein 2010] Edgar Schein. 2010. Organizational Culture and Leadership. Willey, John & Sons. ISBN
0-4701-9060-4
[Hamel 1996] Gary Hamel & Coimbatore Krishnarao Prahalad. 1996. Competing for the Future.
Harvard Business Review Press. ISBN-13: 9780875847160

ABOUT THE AUTHOR

Sergio Luis Conte is a Ph.D. in Software Engineering from Carnegie Mellon
University, USA. He holds a Bachelors degree in Systems from the
Center for Higher Studies in Exact Sciences, CAECE University, Argentina; an
MBA from the University of Buenos Aires (UBA) Argentina; and a Magister in
Artificial Intelligence from the Buenos Aires Institute of Technology (ITBA),
Argentina. He currently works at PepsiCO as Program Manager in the Latin
America Service Management and Technology Services Project Management
Office. He is also Senior Lecturer at the UADE Business School, Argentine
University of Enterprise (UADE), Argentina, and Best Practices Director at
BAwarp company (www.bawarp.com).
He has lectured around the world and has the honor of being the first Latin
American professional to be invited to speak at the 2012 ProjectWorld & World
Congress for Business Analysts Conference (www.projectworld.com) in the
United States.
Sergio has earned Project Management Institute credentials (PMP, PMI-ACP)
and is in the process of obtaining his CBAP from the International Institute of
Business Analysis (IIBA). He can be contacted at sergio.conte@pepsico.com.
http://ar.linkedin.com/pub/sergio-luis-conte/19/381/858/en

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