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Welcome
The Storage Foundations - 2000 Level course is designed to provide the field service tech with the required knowledge to successfully service, repair
and troubleshoot Dell storage products in DAS, NAS and SAN configurations.
Departments:
Authors:
Sean Heeren
Bruce Corbett
Contributing
Sources:
GDF
Contacting Dell:
To contact Dell regarding issues with this training material, click the following link:
Feedback
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Navigation
To navigate through this training or reference material, select topics using either the left navigation menu or the Previous and Next buttons at the top
right corner and bottom of each page.
Training is designed to be completed in the order in which the topics are presented. Refresher training may be completed in any order.
A CE TIP indicates important information to help you work more effectively and to assist you in providing customers with the best experience.
A NOTE highlights information of special interest or importance to the reader. Failure to read the note will not result in physical harm to the reader,
equipment, or data. A Note may not contain safety information, which must always be presented in cautions or warnings.
A CAUTION indicates either potential damage to equipment or loss of data and describes what could happen if the caution is ignored, how to avoid
the problem, or both.
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Course Introduction
Objectives
After completing this course, you will be able to do the following:
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Locate and reference any resources within EducateDell which can be used to troubleshoot Dell Powervault MD 3xxx products functionality issues
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Explain how booting from a SAN can benefit a customer's environment. Setup a SAN boot on a Dell storage device for the purpose of
troubleshooting a customer's environment.
Prerequisites
Completion of the following [self-study modules or ILT or eLearning modules]:
<Enterprise Foundations - Level 1000>
Required Materials
Access to the Dell intranet
Computer
Activities
Web-based learning
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Magnetic Storage
Magnetic storage uses different patterns of magnetization on a magnetically coated surface to store information. Magnetic storage is non-volatile. The
information is accessed using one or more read/write heads which may contain one or more recording transducers. A read/write head only covers a part
of the surface so that the head or medium or both must be moved relative to another in order to access data. In modern computers, magnetic storage
will take these forms:
Magnetic disk
Hard disk drive, used for secondary storage
Redundancy
While a group of bits malfunction may be resolved by error detection and correction mechanisms), storage device malfunction requires different
solutions. The following solutions are commonly used and valid for most storage devices:
Device mirroring (replication) - A common solution to the problem is constantly maintaining an identical copy of device content on another
device (typically of a same type). The downside is that this doubles the storage, and both devices (copies) need to be updated simultaneously
with some overhead and possibly some delays. The upside is possible concurrent read of a same data group by two independent processes,
which increases performance. When one of the replicated devices is detected to be defective, the other copy is still operational, and is being
utilized to generate a new copy on another device (usually available operational in a pool of stand-by devices for this purpose).
Redundant array of independent disks (RAID) - This method generalizes the device mirroring above by allowing one device in a group of N
devices to fail and be replaced with content restored (Device mirroring is RAID with N=2). RAID groups of N=5 or N=6 are common. N>2 saves
storage, when comparing with N=2, at the cost of more processing during both regular operation (with often reduced performance) and defective
device replacement.
Device mirroring and typical RAID are designed to handle a single device failure in the RAID group of devices. However, if a second failure occurs before
the RAID group is completely repaired from the first failure, then data can be lost. The probability of a single failure is typically small. Thus the probability
of two failures in a same RAID group in time proximity is much smaller (approximately the probability squared, i.e., multiplied by itself). If a database
cannot tolerate even such smaller probability of data loss, then the RAID group itself is replicated (mirrored). In many cases such mirroring is done
geographically remotely, in a different storage array, to handle also recovery from disasters (see disaster recovery above).
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Network Connectivity
A secondary or tertiary storage may connect to a computer utilizing computer networks. This concept does not pertain to the primary storage, which is
shared between multiple processors to a lesser degree.
Direct-attached storage (DAS) is a traditional mass storage, that does not use any network. This is still a most popular approach. This retronym
was coined recently, together with NAS and SAN.
Network-attached storage (NAS) is mass storage attached to a computer which another computer can access at file level over a local area
network, a private wide area network, or in the case of online file storage, over the Internet. NAS is commonly associated with the NFS and
CIFS/SMB protocols.
Storage area network (SAN) is a specialized network, that provides other computers with storage capacity. The crucial difference between NAS
and SAN is the former presents and manages file systems to client computers, whilst the latter provides access at block-addressing (raw) level,
leaving it to attaching systems to manage data or file systems within the provided capacity. SAN is commonly associated with Fibre Channel
networks.
Robotic Storage
Large quantities of individual magnetic tapes, and optical or magneto-optical discs may be stored in robotic tertiary storage devices. In tape storage field
they are known as tape libraries, and in optical storage field optical jukeboxes, or optical disk libraries per analogy. Smallest forms of either technology
containing just one drive device are referred to as autoloaders or autochangers.
Robotic-access storage devices may have a number of slots, each holding individual media, and usually one or more picking robots that traverse the
slots and load media to built-in drives. The arrangement of the slots and picking devices affects performance. Important characteristics of such storage
are possible expansion options: adding slots, modules, drives, robots. Tape libraries may have from 10 to more than 100,000 slots, and provide
terabytes or petabytes of near-line information. Optical jukeboxes are somewhat smaller solutions, up to 1,000 slots.
Robotic storage is used for backups, and for high-capacity archives in imaging, medical, and video industries. Hierarchical storage management is a
most known archiving strategy of automatically migrating long-unused files from fast hard disk storage to libraries or jukeboxes. If the files are needed,
they are retrieved back to disk.
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Drive Technologies
This section covers the hard drive technologies that are used with Dell storage.
SATA
Serial ATA (SATA) is a computer bus interface that connects host bus adapters to mass storage devices such as hard disk drives and optical drives.
Serial ATA replaces the older AT Attachment standard (later referred to as Parallel ATA or PATA), offering several advantages over the older interface:
reduced cable size and cost (seven conductors instead of 40), native hot swapping, faster data transfer through higher signalling rates, and more
efficient transfer through an (optional) I/O queuing protocol.
SAS
Serial Attached SCSI (SAS) is a point-to-point serial protocol that moves data to and from computer storage devices such as hard drives and tape
drives. SAS replaces the older Parallel SCSI (Small Computer System Interface), bus technology that first appeared in the mid-1980s. SAS, like its
predecessor, uses the standard SCSI command set. SAS offers backward compatibility with SATA, versions 2 and later. This allows for SATA drives to
be connected to SAS backplanes. The reverse, connecting SAS drives to SATA backplanes, is not possible.[
A typical Serial Attached SCSI system consists of the following basic components:
1. An Initiator: a device that originates device-service and task-management requests for processing by a target device and receives responses for
the same requests from other target devices. Initiators may be provided as an on-board component on the motherboard (as is the case with
many server-oriented motherboards) or as an add-on host bus adapter.
2. A Target: a device containing logical units and target ports that receives device service and task management requests for processing and sends
responses for the same requests to initiator devices. A target device could be a hard disk or a disk array system.
3. A Service Delivery Subsystem: the part of an I/O system that transmits information between an initiator and a target. Typically cables
connecting an initiator and target with or without expanders and backplanes constitute a service delivery subsystem.
4. Expanders: devices that form part of a service delivery subsystem and facilitate communication between SAS devices. Expanders facilitate the
connection of multiple SAS End devices to a single initiator port.
Nearline SAS
Nearline SAS is a new offering for hard disk drives. It is marketed as an option between Enterprise SATA and Enterprise SAS drives. It uses the
mechanics an Enterprise SATA drive but integrates the features of a SAS interface.
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to enable, change or disable drive security as well as import a foreign configuration. Furthermore, secured virtual disks created on a PERC H700 or
H800 card can be migrated to another PERC H700 or H800 card.
Dell's solution provides protection to the data in the event of theft or loss of drives. SED help to ensure that data is secure with drive-level encryption, so
even if a drive is removed from its storage subsystem or the server in which it is housed, the data on the drive is encrypted and rendered useless to
anyone who attempts to access it without the appropriate security authorization. So go ahead and deploy the latest Dell security solutions.
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iSCSI Technology
This section links to iSCSI Technology training. Click the icon to view the iSCSI training page in a new window.
iSCSI Technology
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Advantages
Disadvantages
Limited scalability
Easy to setup
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Disadvantages
Limited scalability
Easy to manage
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Disadvantages
Exceptional performance
Highly scalable
Shared access to storage pools, backup, restore and Disaster Recovery (DR) services
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iSCSI HBAs
In this section there are links to the individual service manuals for each of the iSCSI HBA peripherals. Click on each icon to view the product training
page in a new window.
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QLogic
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Brocade
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Emulex
QLogic
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PowerVault MD Portfolio
In this section there are links to the individual service manuals for each of the PowerVault MD series storage enclosures. Click on each icon to view the
product training page in a new window.
**************************************************************************************************************************************************
PLEASE NOTE - Pay close attention to the Field Service Information and Troubleshooting within this reference.
**************************************************************************************************************************************************
Currently Shipping
MD3600i, MD3620i
MD3600f, MD3620f
Legacy
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MD3000
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MD3000i
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Currently Shipping
PowerVault 124T
LTO6 Technology
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PowerVault NAS
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NX3300
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N-Series Switches
E-Series Switches
S-Series Switches
Z-Series Switches
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Brocade M5424
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Brocade 4016
Brocade 4424
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Brocade M6505
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The Boot from SAN function allows servers to use an external SAN volume as the servers boot volume. This removes the requirement that servers
contain internal DAS drives.
Boot from SAN offers the advantages of reduced equipment costs along with other advantages such as:
Server Consolidation.
Power, Cooling and Physical Space savings.
Centralized Management.
Protection of boot and non-boot data.
Rapid Disaster Recovery.
Rapid Redeployment.
Considerations for Boot from SAN include:
HBA BIOS needs to be configured to boot from storage.
The server BIOS needs to be configured to boot from the HBA.
When loading the O/S, the O/S may need to be configured to boot from a remote server and additional drivers may need to be loaded.
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Prerequisites
To implement Boot-from-SAN:
The server must have an HBA equipped with a BIOS that can support booting from a storage device attached to the SAN.
Typically, the host needs to have a boot order of CD-ROM, Diskette, and Hard Drive (HBA set to drive 0).
The SAN must be installed and configured, and the storage visible to the host.
The storage system must have at least one available LUN for booting the server(s).
The storage must be configured to allow the server exclusive access to the LUN.
For iSCSI, access is typically assigned via the iSCSI HBA logging into the iSCSI I/O port (IP address) on the Storage Center.
For Fibre Channel, the HBA is set to boot from the WWN specified in the Server-to-Volume mapping.
For High Availability (HA) configurations, such as multiport HBAs, setups must have only one path initially from the server to the storage visible to
the OS during OS installation.
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Conguration Steps
The following discusses the basic steps in setting up a Boot from SAN volume. All HBA settings are specific to Qlogic cards.
On the Server:
Power on the server and enter the HBA BIOS by pressing CTRL-Q
Enable the adapter
Leave the server at the BIOS screen
On the SAN:
Login to the SAN
Create a Volume
Create a Server using the FC HBA
Map the volume to the server as LUN 0
Return to the HBA BIOS screen on the server:
Complete the HBA BIOS configuration
Reboot the server
Enter the servers BIOS and change the boot order
Reboot the server
Load the OS
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Additional Resources
In addition to the provided materials, reference material may be found at http://support.dell.com and/or http://salesedge/browse.
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