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RESEARCH ARTICLE
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Civic Administration
Shahbaz khan, Ajeet Mishra, Sharad Hari Dhavre, Sagar Patil
ABSTRACT
Civic Administration is a locational online social networking platform for civic action. The site uses the power of the internet to
connect people locally, and helps them discuss and act on their civic issues. By helping people come together and collaborate as an
online community, it transforms citizens into change agents The site provides news and in-depth information on civic issues, celebrates
heroes in the city striving to make a difference, and offers a map based tool to view one's ward, political boundaries, elect ed
representatives, polling parts, nearest local civic agency. The App also helps people find out their quality of life, voter information, and
local groups working on improving urban quality of life and so on. Resolving issues key feature of the App is its complaint box, a tool
that allows people to post their complaints regarding civic issues, track other complaints on civic amenit ies in their neighborhood, and
participate in conversations with the community, and find solutions together. Being an information exchange platform with the
requisite tools for community engagement, the site encourages bubble-up thought leadership and solution from one and all. Through
the spirit of active citizenship, I change my city intends to help improve the quality of life in the city.
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International Journal of Computer Science Trends and Technology (IJCS T) Volume 4 Issue 2, Mar - Apr 2016
III.ARCHITECTURE FOR
CONSTRUCTION OF CIVIC
ADMINISTRATION
Design the
Civic admin
a
Different
sources
Implement the
concepts and
relations
3.1.3Phase 3 - Implementation:
verification
M aintenance and
suggest revision
of ontology
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Defining Complaints;
Policy and Procedure;
Council, Management and Staff Commitment;
Customer Service Charters and Service Standards;
Complaint Form; and
Recording and Reporting Systems.
Definitions
The first step in establishing a complaints management
system is to clearly define the term complaint. This
definition should reflect the diversity of complaints and
requests that Council will need to address
3.1.4Phase
4 - flowchart :
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V. IMPLEMENTATION
The integration of the complaints management system
into corporate governance and corporate planning
initiatives ensures the consistency of policies and
principles across Councils strategic planning initiatives.
The development of a complaints management system
should be based on the councils current vision,
mission, and values as articulated in its Corporate Plan.
The councils values in the Corporate Plan and Code of
Conduct should be used as the basis and justification for
the principles and values in the complaints system. The
following business improvement cycle demonstrates the
continuous improvement nature of an effective
complaints management program.
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International Journal of Computer Science Trends and Technology (IJCS T) Volume 4 Issue 2, Mar - Apr 2016
VI. RESULTS
We can do any type of complaints to our government
easy. By only clicking image about complaint and
uploading to our android app civic administration.
.Civic Administration will deal with both original and
appeal
sides
of
grievances/complaints.
The
municipalities will deal with: Complaints on district
municipal administration or cases pending at the
municipal district level. Complaints/grievances that are
not settled to the satisfaction at district level-a kind of
appeal. Complaints/grievances that are not settled at
municipality level.
With help of this application customer can be satisfy by
our governance providing online feedback to us .
REFERENCES
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[3]
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