Oracle Customer Care Technical Reference Manual

Oracler Customer Care
Technical Reference
Manual
RELEASE 11i
April 2000
Oracler Customer Care Technical Reference Manual

Release 11i
To order this book, ask for Part No. A8367801
Copyright E 2000. Oracle Corporation. All rights reserved.
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Contents
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1
Chapter 2
HighLevel Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview of HighLevel Design . . . . . . . . . . . . . . . . . . . . . . . . . . .
Database Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Public Table List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Public View List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal View List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multilingual View List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Module List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3
Detailed Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1
Overview of Detailed Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2
Table and View Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3
21
22
28
2 12
2 15
2 17
2 18
2 19
Oracle Proprietary, Confidential InformationUse Restricted by Contract

Contents

vi
Oracle Service Technical Reference Manual
CHAPTER
Introduction
he Oracle Customer Care Technical Reference Manual provides the

information you need to understand the underlying structure of
Oracle Customer Care. After reading this manual, you should be able
to convert your existing applications data, integrate your existing
applications with Oracle Customer Care, and write custom reports for
Oracle Customer Care, as well as read data that you need to perform
other tasks.
This chapter introduces you to the Oracle Customer Care Technical
Reference Manual, and explains how to use it.

Introduction
11
Introduction
At Oracle, we design and build applications using Oracle Designer, our
systems design technology that provides a complete environment to
support developers through all stages of a systems life cycle. Because
we use a repositorybased design toolset, all the information regarding
the underlying structure and processing of our applications is available
to us online. Using Oracle Designer, we can present this information to
you in the form of a technical reference manual.
This Oracle Customer Care Technical Reference Manual contains detailed,
uptodate information about the underlying structure of Oracle
Customer Care. As we design and build new releases of Oracle
Customer Care, we update our Oracle Designer repository to reflect
our enhancements. As a result, we can always provide you with an
Oracle Customer Care Technical Reference Manual that contains the latest
technical information as of the publication date. Note that after the
publication date we may have added new indexes to Oracle Customer
Care to improve performance.
About this Manual
This manual describes the Oracle Customer Relationship Management
(CRM) Applications Release 11i data model, as used by Oracle
Customer Care; it discusses the database we include with a fresh install
of Oracle CRM Release 11i. If you have not yet upgraded to Release
11i, your database may differ from the database we document in this
book.
You can contact your Oracle representative to confirm that you have
the latest technical information for Oracle Customer Care. You can also
use OracleMetaLink which is accessible through Oracles Support Web
Center (http://www.oracle.com/support/elec_sup).
Finding the Latest Information

The Oracle Customer Care Technical Reference Manual contains the latest
information as of the publication date. For the latest information we
encourage you to use OracleMetaLink which is accessible through
Oracles Support Web Center (http://www.oracle.com/support/elec_sup).

12
Audience
The Oracle Customer Care Technical Reference Manual provides useful
guidance and assistance to:
Technical End Users
Consultants
Systems Analysts
System Administrators
Other MIS professionals
This manual assumes that you have a basic understanding of
structured analysis and design, and of relational databases. It also
assumes that you are familiar with Oracle Application Object Library
and Oracle Customer Care. If you are not familiar with the above
products, we suggest that you attend one or more of the training
classes available through Oracle Education (see: Other Information
Sources: page 1 7).
How This Manual is Organized

This manual contains two major sections, HighLevel Design and
Detailed Design.
HighLevel Design
This section, Chapter 2, contains database diagrams and lists each
database table and view that Oracle Customer Care uses. This chapter
also has a list of modules.
Detailed Design
This section, Chapter 3, contains a detailed description of the Oracle
Customer Care database design, including information about each
database table and view you might need for your custom reporting or
other data requirements.

Introduction
13
How to Use This Manual

The Oracle Customer Care Technical Reference Manual is a single,
centralized source for all the information you need to know about the
underlying structure and processing of Oracle Customer Care. For
example, you can use this manual when you need to:
Convert existing application data
Integrate your Oracle Customer Care application with your other
applications systems
Write custom reports
Define alerts against Oracle Applications tables
Configure your Oracle SelfService Web Applications
Create views for decision support queries using query tools
Create business views for Oracle Discoverer
You need not read this manual cover to cover. Use the table of contents
and index to quickly locate the information you need.
How Not To Use This Manual

Do not use this manual to plan modifications
You should not use this manual to plan modifications to Oracle
Customer Care. Modifying Oracle Customer Care limits your ability to
upgrade to future releases of your Oracle Customer Care application.
In addition, it interferes with our ability to give you the highquality
support you deserve.
We have constructed Oracle Customer Care so that you can customize
it to fit your needs without programming, and you can integrate it with
your existing applications through interface tables. However, should
you require program modifications, you should contact our support
team (see: Other Information Sources: page 1 7). They can put you
in touch with Oracle Services, the professional consulting organization
of Oracle. Their team of experienced applications professionals can
make the modifications you need while ensuring upward compatibility
with future product releases.

14
Do not write data into noninterface tables

Oracle reserves the right to change the structure of Oracle Applications
tables, and to change the meaning of, add, or delete lookup codes and
data in future releases. Do not write data directly into or change data
in noninterface tables using SQL*Plus or other programming tools
because you risk corrupting your database and interfering with our
ability to support you.
Moreover, this version of the Oracle Customer Care Technical Reference
Manual does not contain complete information about the dependencies
between Oracle Customer Care applications tables. Therefore, you
should write data into only those tables we identify as interface tables.
If you write data into other noninterface tables, you risk violating
your data integrity since you might not fulfill all the data dependencies
in your Oracle Customer Care application.
You are responsible for the support and upgrade of the logic within the
procedures that you write, which may be affected by changes between
releases of Oracle Applications.
Do not rely on upward compatibility of the data model
Oracle reserves the right to change the structure of Oracle Customer
Care tables, and to change the meaning of, add, or delete lookup codes
and other data in future releases. We do not guarantee the upward
compatibility of the Oracle Customer Care data model. For example, if
you write a report that identifies concurrent requests that end in Error
status by selecting directly from Oracle Application Object Library
tables, we do not guarantee that your report will work properly after
an upgrade.
About Oracle Application Object Library

The Oracle Customer Care Technical Reference Manual may contain
references to tables that belong to Oracle Application Object Library.
Oracle Application Object Library is a collection of prebuilt
application components and facilities for building Oracle Applications
and extensions to Oracle Applications. Oracle Application Coding
Standards use the Oracle Application Object Library and contains
shared components including but not limited to forms, subroutines,
concurrent programs and reports, database tables and objects,
messages, menus, responsibilities, flexfield definitions and online help.

Introduction
15
Attention: Oracle does not support any customization of

Oracle Application Object Library tables or modules, not even
by Oracle consultants. (Oracle Application Object Library
tables generally have names beginning with FND_%.)
Accordingly, this manual does not contain detailed information
about most Oracle Application Object Library tables used by
Oracle Customer Care.
A Few Words About Terminology

The following list provides you with definitions for terms that we use
throughout this manual:
Relationship
A relationship describes any significant way in which two tables may
be associated. For example, rows in the Journal Headers table may
have a onetomany relationship with rows in the Journal Lines table.
Database Diagram
A database diagram is a graphic representation of application tables
and the relationships between them.
Module
A module is a program or procedure that implements one or more
business functions, or parts of a business function, within an
application. Modules include forms, concurrent programs and reports,
and subroutines.
Application Building Block
An application building block is a set of tables and modules (forms,
reports, and concurrent programs) that implement closelyrelated
database objects and their associated processing. Said another way, an
application building block is a logical unit of an application.
QuickCodes
QuickCodes let you define general purpose, static lists of values for
window fields. QuickCodes allow you to base your program logic on
lookup codes while displaying userfriendly names in a list of values
16
window. QuickCodes simplify name and language changes by letting

you change the names your end users see, while the codes in your
underlying programs remain the same.
Form
A form is a module comprised of closely related windows that are used
together to perform a task. For example, the Enter Journals form in
Oracle General Ledger includes the Enter Journals window, the Batch
window, and the More Actions window among others. The Enter
Journals window is the main window, and from it, you can use buttons
to navigate to other windows in the form. The form name usually
corresponds to the main window in the form, and is frequently a
window you open directly from the Navigator.
Other Information Sources

Installation and System Administration
Training
Oracle Education offers a complete set of training courses to help you
and your staff master Oracle CRM Applications. We can help you
develop a training plan that provides thorough training for both your
project team and your end users. We will work with you to organize
courses appropriate to your job or area of responsibility.
Training professionals can show you how to plan your training
throughout the implementation process so that the right amount of
information is delivered to key people when they need it the most. You
can attend courses at any one of our many Educational Centers, or you
can arrange for our trainers to teach at your facility. In addition, we
can tailor standard courses or develop custom courses to meet your
needs.
Support
From onsite support to central support, our team of experienced
professionals provides the help and information you need to keep
Oracle Customer Care working for you. This team includes your
Technical Representative, Account Manager, and Oracles large staff of
consultants and support specialists with expertise in your business
Introduction
17
area, managing an Oracle server, and your hardware and software

environment.

18
About Oracle
Oracle Corporation develops and markets an integrated line of
software products for database management, applications
development, decision support, and office automation, as well as
Oracle Applications, an integrated suite of more than 75 software
modules for financial management, supply chain management,
manufacturing, project systems, human resources, and sales and
service management.
Oracle products are available for mainframes, minicomputers, personal
computers, network computers, and personal digital assistants,
allowing organizations to integrate different computers, different
operating systems, different networks, and even different database
management systems, into a single, unified computing and information
resource.
Oracle is the worlds leading supplier of software for information
management, and the worlds second largest software company.
Oracle offers its database, tools, and applications products, along with
related consulting, education, and support services, in over 145
countries around the world.
Thank You
Thanks for using Oracle Customer Care and this technical reference
manual!
We appreciate your comments and feedback. After the Table of
Contents of this manual is a Readers Comment Form that you can use
to explain what you like or dislike about Oracle Customer Care or this
technical reference manual. Mail your comments to the following
address or call us directly at (650) 5067000.
Oracle CRM Applications Content Development Manager
Oracle Corporation
500 Oracle Parkway
Redwood Shores, California 94065
U.S.A.

Introduction
19

1 10
CHAPTER
HighLevel Design
his chapter presents a highlevel design for Oracle Customer

Care that satisfies the business needs we specify during Strategy
and Analysis. It contains database diagrams for Oracle Customer Care
application building blocks, lists of database tables and views, and a
list of modules.

HighLevel Design
21
Overview of HighLevel Design

During HighLevel Design, we define the application components
(tables, views, and modules) we need to build our application. We
specify what application components should do without specifying the
details of how they should do it.
You can refer to this HighLevel Design chapter to quickly acquaint
yourself with the tables, views, and modules that comprise Oracle
Customer Care applications. And, you can prepare yourself to
understand the detailed design and implementation of Oracle
Customer Care.
Database Diagrams
The Database Diagrams section graphically represents all Oracle
Customer Care applications tables and the relationships between them,
organized by building block.
Use this section to quickly learn what tables each Oracle Customer
Care application building block uses, and how those tables interrelate.
Then, you can refer to the Table and View Definitions sections of
Chapter 3 for more detailed information about each of those tables.
Table Lists
The Table List sections list the Oracle Customer Care applications
tables. Because a product might not include at least one table for each
type, this Technical Reference Manual might not include each of the
following sections.
Public Tables
Use the Public Table List section to quickly identify the tables you are
most interested in. Then, you can refer to the Table and View
Definitions sections of Chapter 3 for more detailed information about
those tables.
In addition, this manual may contain full documentation for one or
more of the following Application Object Library tables: FND_DUAL,
FND_CURRENCIES, and FND_COMMON_LOOKUPS.

22
Internal Tables
This section includes a list of private, internal tables used by Oracle
Customer Care; we do not provide additional documentation for these
tables.
View Lists
The View List sections list the Oracle Customer Care views, with one
section for each type of view. Because a product might not include at
least one view for each type, this Technical Reference Manual might not
include each of the following sections.
Use this section to quickly identify the views you are most interested
in. Then, you can refer to the Table and View Definitions sections of
Chapter 3 for more detailed information about those views.
Public Views
This section lists views that may be useful for your custom reporting or
other data requirements. The list includes a description of the view,
and the page in Chapter 3 that gives detailed information about the
public view.
Web Views
This section lists views that you may need to configure your
SelfService Web applications. The list includes a description of the
view, and the page in Chapter 3 that gives detailed information about
the web view.
Forms and Table Views
This section lists supplementary views that are not essential to the
Release 11i data model, but simplify coding or improve performance
for Oracle Developer.
Internal Views
This section includes each private, internal view that Oracle Customer
Care uses.

HighLevel Design
23
Multiple Reporting Currency Views

This list includes views that were created to support the Multiple
Reporting Currencies feature.
Module List
The Module List section briefly describes each of the Oracle Customer
Care applications modules. This section lists forms, reports, and
concurrent programs.
A form is a module comprised of closely related windows that are used
together to perform a task. For example, the Enter Journals form in
Oracle General Ledger includes the Enter Journals window, the Batch
window, and the More Actions window. The Enter Journals window is
the main window, and from it, you can use buttons to navigate to other
windows in the form. The form name usually corresponds to the main
window in the form, and is frequently a window you can open directly
from the Navigator.
The Reports and Concurrent Programs lists include processes you can
submit from the Submit Requests window or other windows, as well as
processes that are submitted automatically by Oracle Customer Care.
Use your users guide to learn more about reports and concurrent
processes.

24
Database Diagramming Conventions

We use the following notational conventions in our database diagrams:
Figure 2 1
Database Diagram
Conventions
Server Model Diagram Elements and Notation
Recursive foreign key

(Pig's Ear)
Title Bar
Column/attribute
details section
Relational Table
Foreign key
constraint
Arc
EMP
Primary key column (#*)
Mandatory column (*)
# * EMPNO
* DEPTNO
Delete rule indicator
DEPT
Values in the foreign key
must match the primary key
# * DEPTNO
* DNAME
Mandatory and Optional Foreign Keys

A value entered in the column in the foreign key
must match a value in the primary key column.
A value entered in the column in the foreign key
must match either a value in the primary key column,
or else it must be null.

HighLevel Design
25
Tables are the basic unit of storage in the database. A hand symbol
preceding the title in the tables title bar indicates that the table is not
owned by this application but shared with another.
Foreign key constraint is a type of referential integrity constraint for
checking the integrity of data entered in a specific column or set of
columns. This specified column or set of columns is known as the
foreign key.
Delete rule indicator determines the action to be taken when an
attempt is made to delete a related row in a join table. A line through
the foreign key constraint, as shown on the above diagram, indicates
that this action is restricted.
Arcs specify that, for any given row in a table, a value must be
entered in one of the arc columns. The remaining columns within the
arc must be null.

26

HighLevel Design
27
Database Diagrams
This section graphically represents most of the significant Oracle
Customer Care tables and the relationships between them, organized
by building block. Use this section to quickly learn what tables each
Oracle Customer Care application building block uses, and how these
tables interrelate. Then, you can refer to the Table and View Definitions
sections of Chapter 3 for more detailed information about each of those
tables.
This section contains a database diagram for each of the following
Oracle Customer Care application building blocks:
Diagram 1:
Plans
Diagram 2:
Profiles
Some tables, especially important reference tables, appear in more than

one database diagram. When several building blocks use a table, we
show that table in each appropriate database diagram.
Plans

28

HighLevel Design
29
Profiles

2 10

HighLevel Design
2 11
Public Table List

This section lists each public database table that Customer Care uses and
provides a brief description of each of those tables. The page reference is
to the table description in Chapter 3.
Note that public tables are not necessarily intended for write access by
custom code; Oracle Corporation supports write access using only
standard Oracle Applications forms, reports, and programs, or any SQL
write access to tables explicitly documented as API tables. For more
information, see the How Not To Use This Manual section of this books
Introduction.
Customer Care uses the following Public tables:
Table Name
Description
CSC_COLOR_CODES
CSC_COLOR_CODES stores information about color and

rating association (See page 3 7)
CSC_CUSTOMERS
CSC_CUSTOMERS stores parties that criticallity is being

overridden (See page 3 15)
CSC_CUSTOMERS_AUDIT_HIST
CSC_CUSTOMERS_AUDIT_HIST is used to store changes

in customers criticallity (See page 3 17)
CSC_CUSTOMIZED_PLANS
CSC_CUSTOMIZED_PLANS stores the customer

information of a customized plan (See page 3 25)
CSC_CUST_PLANS
CSC_CUST_PLANS stores the customer, plan association

(See page 3 26)
CSC_CUST_PLANS_AUDIT
CSC_CUST_PLANS_AUDIT stores the history of all

customer, plan association (See page 3 28)
CSC_PLAN_ENABLE_SETUP
CSC_PLAN_ENABLE_SETUP table stores the names of the

form functions integrated with Relationship Plans module.
(See page 3 49)
CSC_PLAN_HEADERS_B
CSC_PLAN_HEADERS_B table stores all the plan templates

and customized plan templates. (See page 3 53)
CSC_PLAN_HEADERS_TL
CSC_PLAN_HEADERS_TL table stores the translated

name, description of the plan templates stored in
CSC_PLAN_HEADERS_B table. (See page 3 55)
CSC_PLAN_LINES
CSC_PLAN_LINES stores the plan details of plan templates

stored in CSC_PLAN_HEADERS_B (See page 3 59)

2 12
CSC_PROF_BLOCKS_B
CSC_PROF_BLOCKS_B stores the profile check variable

information (See page 3 65)
CSC_PROF_BLOCKS_TL
CSC_PROF_BLOCKS_TL table stores the translated

columns of profile check variables stored in
CSC_PROF_BLOCKS_B table (See page 3 66)
CSC_PROF_BLOCK_RESULTS
CSC_PROF_BLOCK_RESULTS stores the value of the

profile check variables per party and account (See page
3 67)
CSC_PROF_CHECKS_B
CSC_PROF_CHECKS_B stores the profile check information

(See page 3 69)
CSC_PROF_CHECKS_TL
CSC_PROF_CHECKS_TL table stores the translated

columns of profile checks stored in CSC_PROF_CHECKS_B
table (See page 3 70)
CSC_PROF_CHECK_RATINGS
CSC_PROF_CHECK_RATINGS stores the rating and color

information (See page 3 71)
CSC_PROF_CHECK_RESULTS
CSC_PROF_BLOCK_RESULTS stores the value of the

profile checks per party and account (See page 3 73)
CSC_PROF_CHECK_RULES_B
CSC_PROF_CHECK_RULES_B stores the conditions used

by the profile check (See page 3 75)
CSC_PROF_CHECK_RULES_TL
CSC_PROF_CHECK_RULES_B stores the conditions used

by the profile check (See page 3 76)
CSC_PROF_GROUPS_B
Base Table to Store profile Group information (See page

3 77)
CSC_PROF_GROUPS_TL
Translation Table to Store profile Group information (See

page 3 78)
CSC_PROF_GROUP_CATEGORIES
Store the categories that are present in a profile group .

Categories are needed only for Dashboard Groups (See page
3 79)
CSC_PROF_GROUP_CHECKS
Store the relation between profile groups and profile checks.

This table stores the Profile checks that are present in a
profile group (See page 3 81)
CSC_PROF_MODULE_GROUPS
Relation between a form function and Profile groups. This

specifies the profile group , to be displayed in the profile
window when it is displayed in a form . (See page 3 83)

HighLevel Design
2 13
CSC_PROF_TABLE_COLUMNS_B
Base table to Store Drilldown details for a profile variable.

This stores the column and table names for the drilldown
form. Also stores the object_code, which provides the
form_function to drilldown (See page 3 85)
CSC_PROF_TABLE_COLUMNS_TL
Translation table to Store Drilldown details for a profile

variable. This stores the column and table names for the
drilldown form. Also stores the object_code, which provides
the form_function to drilldown (See page 3 86)
FND_COLUMNS
Columns in all the registered application tables
FND_FORM_FUNCTIONS
Functionality groupings
FND_TABLES
Tables registered in applications
FND_USER
Application users
OKC_CONDITION_HEADERS_B
Defines a Condition to be evaluated upon the occurrence of

an Action. (See page 3 88)

2 14
Public View List

This section lists each public database view that Oracle Customer Care
uses and provides a brief description of each of those views. These
views may be useful for your custom reporting or other data
requirements. The page reference is to the detailed view description in
Chapter 3.
Oracle Customer Care uses the following public views:
View Name
Description
CSC_COLOR_CODES_V
View of CSC_COLOR_CODES. This view is used in

Customer Profile Setup form Preferences tab. (See page
3 8)
CSC_CONDITION_HEADERS_V
Defines a Condition to be evaluated upon the occurrence of

an Action. (See page 3 9)
CSC_CONDITION_LINES_V
view on okc_condition_lines_v (See page 3 11)
CSC_CONDITION_LINE_DETAILS_V
Each Condition Line expresses a Boolean condition.

Multiple Condition Lines may be andd or ord together
and nested using parenthesis. (See page 3 12)
CSC_CONDITION_OUTCOMES_V
Registration of a PL/SQL process or a workflow with the

application for use as an OUTCOME, CONTRACT
PROCESS, QA PROCESS, or FUNCTION in a CONDITION
LINE. (See page 3 14)
CSC_CUSTOMERS_AUDIT_HIST_V
View of CSC_CUSTOMERS_AUDIT_HIST. This view is

used in Customer Override Criticallity form. (See page
3 19)
CSC_CUSTOMERS_V
View of CSC_CUSTOMERS. This view is used in Customer

Override Criticallity form. (See page 3 22)
CSC_CUST_PLANS_AUDIT_V
This view is based on CSC_CUST_PLANS_AUDIT used in

lock row event of server side APIs (See page 3 30)
CSC_CUST_PLANS_V
This view is based on CSC_CUST_PLANS used in lock row

event of server side APIs (See page 3 33)
CSC_GS_CUSTOMERS_V
View used to perform search operation on customer

information in the contact center form. (See page 3 36)
CSC_LOOKUPS
Group of Lookup Types and Lookup Codes used in

Customer Care (See page 3 47)
HighLevel Design
2 15
CSC_PLAN_ENABLE_SETUP_V
This view is based on CSC_PLAN_ENABLE_SETUP used

in lock row event of server side APIs (See page 3 51)
CSC_PLAN_HEADERS_V
This view is based on CSC_PLAN_HEADRES_B &

CSC_PLAN_HEADRES_TL used in the client code (See
page 3 56)
CSC_PLAN_LINES_V
This view is based on CSC_PLAN_LINES used in lock row

event of server side APIs (See page 3 61)
CSC_PLAN_SEARCH_V
This view is used to perfom serarch operation on the plans

module. (See page 3 63)
CSC_PROF_BLOCK_RESULTS_V
View of CSC_PROF_BLOCK_RESULTS. This view will give

us information on the result of the Profile Check Variables
when the Profile Engine is run. (See page 3 68)
CSC_PROF_CHECK_RATINGS_V
View of CSC_PROF_CHECK_RATINGS. This view is used

in Customer Profile Setup form Profile Checks tab. (See
page 3 72)
CSC_PROF_CHECK_RESULTS_V
View of CSC_PROF_CHECK_RESULTS. This view will give

us information on the result and grade of the Check
Variables when the Profile Engine is run. (See page 3 74)
CSC_PROF_CHECK_RULES_VL
This view is the MLSed view based on

CSC_PROF_CHECK_RULES_B and
CSC_PROF_CHECK_RULES_TL. This view is used in
Customer Profile Setup form Profile Checks tab. (See page
NO TAG)
CSC_PROF_GROUP_CATEGORIES_V
View of CSC_PROF_GROUP_CATEGORIES. This view is

used in Customer Profile Setup form Profile Groups tab
and Dashboard Groups tab. (See page 3 80)
CSC_PROF_GROUP_CHECKS_V
View of CSC_PROF_GROUP_CHECKS. This view is used in

Customer Profile Setup form Profile Groups tab and
Dashboard Groups tab. (See page 3 82)
CSC_PROF_MODULE_GROUPS_V
View of CSC_PROF_MODULE_GROUPS. This view is used

in Customer Profile Setup form Preferences tab. (See page
3 84)
FND_LOOKUPS
Oracle Application Object Library QuickCodes (See page

3 87)
2 16
Internal View List

This section lists each private, internal view that Oracle Customer Care
uses.
Warning: Oracle Corporation does not support access to Oracle
Applications data using these views, except from standard
Oracle Applications forms, reports, and programs.
Oracle Customer Care uses the following internal views:
CSC_CONDITION_EXPRESSION_V
CSC_CONDITION_FUNCTION_V
CSC_CONTACT_RESTRICTIONS_V
CSC_CUSTOMER_ACCOUNTS_V
CSC_CUSTOMER_ADDRESS_V
CSC_CUSTOMER_PROFILE_DB_V
CSC_CUSTOMER_PROFILE_V
CSC_CUSTOMER_RESPONSE_CONT_V
CSC_CUSTOMER_RESPONSE_V
CSC_FND_ALL_COLUMNS_V
CSC_PROFILE_CATEGORY_DB_V
CSC_PROF_DRILLDOWN_V

HighLevel Design
2 17
Multilingual View List

This section lists each MultiLingual database view that Oracle Customer
Care uses. MultiLingual views were created to allow certain seed data
to be available in multiple national languages simultaneously.
Oracle Customer Care uses the following Multilingual views:
CSC_PLAN_HEADERS_VL
CSC_PROF_BLOCKS_VL
CSC_PROF_CHECKS_VL
CSC_PROF_GROUPS_VL
CSC_PROF_TABLE_COLUMNS_VL
FND_APPLICATION_VL
FND_FORM_FUNCTIONS_VL

2 18
Module List
Oracle Customer Care uses no additional forms, reports, or concurrent
programs.

HighLevel Design
2 19

2 20
CHAPTER
Detailed Design
his chapter presents a detailed design for implementing Oracle

Customer Care. It contains detailed definitions of tables and
views that you may need to reference to write custom reports or use for
other data extraction.

Detailed Design
31
Overview of Detailed Design

During Detailed Design, we specify in detail how each applications
component should work. We prepare detailed definitions of tables and
views.
You can refer to this Detailed Design chapter to gain a detailed
understanding of the underlying structure and processing of Oracle
Customer Care that enables you to:
Convert existing application data
Integrate your Oracle Customer Care application with your other
applications systems
Write custom reports
Define alerts against Oracle Applications tables
Create views for decision support queries using query tools
Table and View Definitions

The Table and View Definitions section contains a detailed definition of
Oracle Customer Care applications tables. For each table, it provides
information about primary keys, foreign keys, QuickCodes, indexes,
triggers, and sequences. It also gives you a detailed description of each
column and its characteristics. In addition, it provides the SQL
statement that defines each view. Review this section to get a detailed
understanding of what tables your Oracle Customer Care application
contains, and how it uses them to hold and access the information it
needs.

32

This section contains a detailed description of each Oracle Customer
Care table and view that you may need to reference. For each table, it
presents detailed information about:
Primary keys
Foreign keys
Column descriptions
Indexes
Oracle sequences
Triggers
View derivations
Because Oracle does not support customization of Oracle Application
Object Library tables, we do not provide you with detailed information
about them. Consequently, this section does not document all the
FND_% tables Oracle Customer Care uses.
The following sections appear in each table or view description:
Foreign Keys
To help you understand the relationships between tables, we list each
foreign key contained in a table. For each foreign key in a table, we list
the primary key table name (the table to which a foreign key refers), its
corresponding primary key columns, and the foreign key columns that
refer to those primary key columns.
When the primary key table has a composite primary key, we list each
column of the composite key sequentially.
If a table contains two or more distinct foreign keys that refer to the
same primary key table, we repeat the primary key table name and list
each of the distinct foreign keys separately.
QuickCodes Columns
When a database column contains a QuickCodes value, which we
implement using a foreign key to FND_LOOKUPS, MFG_LOOKUPS,
or to some other lookup table, we list the QuickCodes type (lookup
Detailed Design
33
type) to which the QuickCodes value must belong and a complete list
of QuickCodes values and meanings. Some QuickCodes can be
defined by you in the application. These values are designated as
Userdefined.
Column Descriptions
We list the important characteristics of each column in a table or view.
These characteristics include whether the column is part of the tables
primary key, whether Oracle8i requires a value for this column, and the
data type of the column. We also give you a brief description of how
Oracle Customer Care uses the column.
When a column is part of a tables primary key, we append the notation
(PK) to the name of that column.
To help you understand which columns Oracle Customer Care uses
and which columns it does not use, we alert you to any unused
column. When no module uses a database column, we show one of the
following legends in the Description column:
Not currently
used
Oracle Customer Care does not use this column,

although the column might be used in a future
release.
No longer used
Oracle Customer Care no longer uses this column.

AutoInstall installs this column. Subsequent
versions of Oracle Customer Care might not
include this column.
No longer
installed
Oracle Customer Care no longer uses this column.

If you upgraded your software from an earlier
version, you may still have this column, depending
upon whether you chose to delete it during an
upgrade process. If you install Oracle Customer
Care, you do not have this column.
Standard Who Columns

Most Oracle Customer Care tables contain standard columns to
support \ Row Who. When your program or SQL*Plus command
selects a row from a table, use these columns to determine who last
updated the row. If your program or SQL*Plus command updates or
34
inserts a row in an interface table, you must populate each of the five
standard Who columns:
LAST_UPDATE_DATE
Date when a user last updated this row
LAST_UPDATED_BY
User who last updated this row (foreign

key to FND_USER.USER_ID)
CREATION_DATE
Date when this row was created
CREATED_BY
User who created this row (foreign key to

FND_USER.USER_ID)
LAST_UPDATE_LOGIN
Operating system login of user who last

updated this row (foreign key to
FND_LOGINS.LOGIN_ID). You should
set this to NULL, or to 0 if NULL is not
allowed
Since every table containing Who columns has several foreign keys to
the tables FND_USER and FND_LOGINS, we do not include the
foreign key columns LAST_UPDATED_BY, CREATED_BY, or
LAST_UPDATE_LOGIN in a tables list of foreign keys.
Additional Who Columns for Concurrent Programs
Some Oracle Customer Care tables also contain several additional Who
columns to distinguish between changes a user makes with a form and
changes a concurrent program makes. When a concurrent program
updates or inserts a row in a table, the concurrent program populates
the following additional Who columns:
REQUEST_ID
Concurrent request ID of program that last

FND_CONCURRENT_REQUESTS.REQUEST_ID)
PROGRAM_APPLICATION_ID
Application ID of program that last

FND_APPLICATION.APPLICATION_ID)
PROGRAM_ID
Program ID of program that last updated

this row (foreign key to FND_CONCURRENT_PROGRAM.CONCURRENT_PROGRAM_ID)
PROGRAM_UPDATE_DATE
Date when a program last updated this

row

Detailed Design
35
Since every table containing these additional Who columns has several
foreign keys to the tables FND_CONCURRENT_REQUESTS,
FND_APPLICATION, and FND_CONCURRENT_PROGRAM, we do
not include the foreign key columns REQUEST_ID,
PROGRAM_APPLICATION_ID, or PROGRAM_ID in a tables list of
foreign keys.
Indexes
If an Oracle Customer Care table uses an Oracle8i index, we list the
database columns that comprise that index, in sequential order.
Note: The indexes we document in this manual correspond to
unique keys we specified during product development and testing.
In some cases, we may add additional indexes during the porting
process to finetune performance on specific platforms; therefore,
there may be minor differences between the indexes documented in
this book and the indexes for production versions of Oracle
Customer Care.
Sequences
Oracle Customer Care uses Oracle8i sequence generators to generate
unique integers. If any table column gets its value from an Oracle8i
sequence generator, we list the name of the corresponding sequence
generator and the name of the column that stores the unique integer.
Database Triggers
If a table has one or more active database triggers, we provide a brief
explanation of each database trigger and when it fires.
View Derivation
For each Oracle Customer Care view you may need to reference, we
include important elements from the SQL statement that defines or
creates a view. By studying this view definition, you can understand
exactly how a view derives its contents.
36
CSC_COLOR_CODES
CSC_COLOR_CODES stores information about color and rating
association
Column Descriptions
Name
Null? Type
Description
COLOR_CODE (PK)
RATING_CODE (PK)
NOT NULL VARCHAR2(30)

LAST_UPDATE_DATE
LAST_UPDATED_BY
CREATION_DATE
CREATED_BY
LAST_UPDATE_LOGIN
NOT
NOT
NOT
NOT
Indexes
Index Name
NULL
NULL
NULL
NULL
NULL
DATE
NUMBER(15)
DATE
NUMBER(15)
NUMBER(15)
Index Type
CSC_LOOKUP_COLOR_CODES_U1
UNIQUE
The color code for the rating.

The rating code in the
CSC_LOOKUPS table with
lookup_type = PROFILE_RATING.
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Sequence
Column Name
4
5
RATING_CODE
COLOR_CODE

Detailed Design
37
CSC_COLOR_CODES_V
View of CSC_COLOR_CODES
View Definition
CREATE VIEW CSC_COLOR_CODES_V
as SELECT
rowid ROW_ID
, color_code
, rating_code
, last_update_date
, last_updated_by
, creation_date
, created_by
, last_update_login
Where
FROM csc_color_codes
Column Descriptions
Name
Null? Type
ROW_ID
COLOR_CODE
RATING_CODE
NULL ROWID
LAST_UPDATE_DATE
LAST_UPDATED_BY
CREATION_DATE
CREATED_BY
LAST_UPDATE_LOGIN
NOT NULL
NULL
NULL
NULL
NULL
DATE
NUMBER(15)
DATE
NUMBER(15)
NUMBER(15)
Description
Row Id
The color code for the rating.
The rating code in the
CSC_LOOKUPS table with
lookup_type = PROFILE_RATING.
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column

38
CSC_CONDITION_HEADERS_V
Defines a Condition to be evaluated upon the occurrence of an Action.
View Definition
CREATE VIEW CSC_CONDITION_HEADERS_V
as SELECT
och.id condition_id ,
och.sfwt_flag sfwt_flag,
och.acn_id acn_id,
och.description description,
och.short_description short_description,
och.comments comments,
och.one_time_yn one_time_yn,
och.name condition_name,
och.condition_valid_yn condition_valid_yn,
och.before_after before_after,
och.template_yn template_yn,
och.date_active date_active,
och.date_inactive date_inactive,
och.cnh_type cnh_type,
oa.name Action_name,
oa.description Action_description,
oa.acn_type acn_type,
oa.counter_action_yn counter_action_yn,
oa.enabled_yn enabled_yn
from okc_condition_headers_v och,
okc_actions_v oa
Where och.acn_id = oa.id
Column Descriptions
Name
Null? Type
CONDITION_ID
NULL NUMBER
SFWT_FLAG
NULL
ACN_ID
NULL
DESCRIPTION
NULL
SHORT_DESCRIPTION
NULL
COMMENTS
NULL
ONE_TIME_YN
CONDITION_NAME
CONDITION_VALID_YN
BEFORE_AFTER
TEMPLATE_YN
DATE_ACTIVE
DATE_INACTIVE
CNH_TYPE
ACTION_NAME
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
Description
Primary key column of

OKC_CONDITION_HEADERS_B.
VARCHAR2(30) Indicates a value was changed
in another language. Not fully
implemented in 11i
NUMBER
Primary key column of
OKC_ACTIONS_B
VARCHAR2(4000) User entered free format text
description.
description.
comment.
VARCHAR2(3)
Yes/No field.
VARCHAR2(150) Condition name.
VARCHAR2(3)
Yes/No field.
VARCHAR2(3)
Before/After field.
VARCHAR2(3)
Refer to base table.
DATE
Date condition became active.
DATE
Date condition became inactive.
VARCHAR2(30) Condition type
VARCHAR2(150) Action name.

Detailed Design
39
ACTION_DESCRIPTION
ACN_TYPE
COUNTER_ACTION_YN
ENABLED_YN
NULL VARCHAR2(4000) User entered free format text

description for an Action.
NULL VARCHAR2(240) Action type
NULL VARCHAR2(3)
Yes/No field.
NULL VARCHAR2(3)
Yes/No field.

3 10
CSC_CONDITION_LINES_V
A Condition Line represents an expression that is one of three types:
general, counter, or functionbased.
View Definition
CREATE VIEW CSC_CONDITION_LINES_V
as SELECT
DISTINCT CNH_ID CNH_ID,
DECODE( CNL_TYPE ,CEX,Counter,FEX,Function,GEX,Expression)
DESCRIPTION DESCRIPTION
FROM OKC_CONDITION_LINES_V
Column Descriptions
Name
CNH_ID
Null? Type
CONDITION_TYPE,
Description
NULL NUMBER
CONDITION_TYPE
DESCRIPTION
Primary Key of
NULL VARCHAR2(150) Condition type
description.

Detailed Design
3 11
CSC_CONDITION_LINE_DETAILS_V
Each Condition Line expresses a Boolean condition. Multiple Condition
Lines may be andd or ord together and nested using parenthesis.
View Definition
CREATE VIEW CSC_CONDITION_LINE_DETAILS_V
as SELECT
ocl.aae_id AAE_ID,
decode( ocl.cnl_type,
GEX,Expression,
FEX,Function,
CEX,Counter ) CONDITION_TYPE,
ocl.cnl_type
CNL_TYPE,
ocl.description
DESCRIPTION,
ocl.pdf_id
PDF_ID,
ocl.cnh_id
CNH_ID,
ocl.sortseq
SORTSEQ,
ocl.left_parenthesis
LEFT_PARENTHESIS,
decode(cnl_type,GEX,oaa.name,
CEX,csc_core_utils_pvt.get_counter_name(nvl(ocl.left_ctr_master_id,
ocl.left_counter_id)),
FEX,decode(opd.package_name,NULL,opd.procedure_name,
opd.package_name||.||opd.procedure_name) )
LEFT_VALUE,
decode(cnl_type,FEX,NULL,ocl.relational_operator) relational_operator,
decode(cnl_type,GEX,ocl.right_operand,
CEX,csc_Core_utils_pvt.get_counter_name(nvl(to_number(ocl.right_operand),
nvl(ocl.right_ctr_master_id,ocl.right_counter_id)))
RIGHT_OPERAND,
ocl.right_parenthesis
RIGHT_PARENTHESIS,
ocl.logical_operator
LOGICAL_OPERATOR
FROM okc_action_attributes_v oaa,
okc_condition_lines_v ocl,
okc_process_defs_v opd
Where
oaa.id(+) = ocl.aae_id
AND ocl.pdf_id = opd.id(+)
Column Descriptions
Name
Null? Type
AAE_ID
NULL NUMBER
CONDITION_TYPE
NULL
CNL_TYPE
NULL
DESCRIPTION
NULL
PDF_ID
NULL
CNH_ID
NULL
SORTSEQ
NULL
Description
Primary key of
OKC_ACTION_ATTRIBUTES_B.
VARCHAR2(240) type of Condition Expression,
Function, Counter.
VARCHAR2(240) Surrogate key used for primary
unique identifiers.
description.
NUMBER
Primary key of
OKC_PROCESS_DEFS_B.
NUMBER
Primary Key of
NUMBER
Serial Numbers.

3 12
LEFT_PARENTHESIS
LEFT_VALUE
RELATIONAL_OPERATOR
RIGHT_OPERAND
RIGHT_PARENTHESIS
LOGICAL_OPERATOR
NULL
NULL
NULL
NULL
NULL
NULL
VARCHAR2(240) Left parenthesis.

VARCHAR2(4000) Refer to base table.
VARCHAR2(240) Refer to base table.
VARCHAR2(4000) Right operand.
VARCHAR2(240) Right parenthesis.
VARCHAR2(240) Logical operator.

Detailed Design
3 13
CSC_CONDITION_OUTCOMES_V
Registration of a PL/SQL process or a workflow with the application for
use as an OUTCOME, CONTRACT PROCESS, QA PROCESS, or
FUNCTION in a CONDITION LINE.
View Definition
CREATE VIEW CSC_CONDITION_OUTCOMES_V
as SELECT
ID ID,
PDF_TYPE PDF_TYPE,
SFWT_FLAG SFWT_FLAG,
DESCRIPTION DESCRIPTION,
SHORT_DESCRIPTION SHORT_DESCRIPTION,
COMMENTS COMMENTS,
USAGE USAGE,
NAME NAME,
DECODE ( PDF_TYPE,PPS,PROCEDURE_NAME,WPS,WF_NAME,ALERT,NAME,
SCRIPT, NAME) EXECUTABLE_NAME,
WF_NAME WF_NAME,
WF_PROCESS_NAME WF_PROCESS_NAME,
PROCEDURE_NAME PROCEDURE_NAME,
PACKAGE_NAME PACKAGE_NAME,
DECODE ( PDF_TYPE, PPS , PROCEDURE , WPS , WORK FLOW , PDF_TYPE )
PROCESS_DEFINITION_TYPE ,
BEGIN_DATE BEGIN_DATE,
END_DATE END_DATE
FROM OKC_PROCESS_DEFS_V
Column Descriptions
Name
ID
PDF_TYPE
SFWT_FLAG
DESCRIPTION
SHORT_DESCRIPTION
COMMENTS
USAGE
NAME
EXECUTABLE_NAME
WF_NAME
WF_PROCESS_NAME
PROCEDURE_NAME
PACKAGE_NAME
PROCESS_DEFINITION_TYPE
BEGIN_DATE
END_DATE
Null? Type
Description
NULL NUMBER
Primary key column.
NULL VARCHAR2(240) Process definition type.
NULL VARCHAR2(240) Indicates a value was changed
in another language. Not fully
implemented in 11i
description.
description.
NULL VARCHAR2(4000) User entered comment.
NULL VARCHAR2(240) Process usage.
NULL VARCHAR2(240) Process definition name.
NULL VARCHAR2(240) Descriptive Process definition
type.
NULL VARCHAR2(240) Workflow name.
NULL VARCHAR2(240) Workflow process name.
NULL VARCHAR2(240) PLSQL process procedure name.
NULL VARCHAR2(150) PLSQL process package name.
NULL VARCHAR2(240) Descriptive Process definition
type.
NULL DATE
Begin Date
NULL DATE
End Date

3 14
CSC_CUSTOMERS
CSC_CUSTOMERS stores parties that criticallity is being overridden
Column Descriptions
Name
PARTY_ID
(PK)
Null? Type
NOT NULL NUMBER(15)
CUST_ACCOUNT_ID
NULL NUMBER(15)
ORG_ID
NULL NUMBER(15)
LAST_UPDATE_DATE
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
CREATION_DATE
CREATED_BY
OVERRIDE_FLAG
NULL
NULL
NULL
NOT NULL
NOT NULL
NOT NULL
DATE
NUMBER
NUMBER
DATE
NUMBER
VARCHAR2(3)
OVERRIDDEN_CRITICAL_FLAG
OVERRIDE_REASON_CODE
NULL VARCHAR2(30)
ATTRIBUTE1
NULL VARCHAR2(150)
ATTRIBUTE2
NULL VARCHAR2(150)
ATTRIBUTE3
NULL VARCHAR2(150)
ATTRIBUTE4
NULL VARCHAR2(150)
ATTRIBUTE5
NULL VARCHAR2(150)
ATTRIBUTE6
NULL VARCHAR2(150)
ATTRIBUTE7
NULL VARCHAR2(150)
ATTRIBUTE8
NULL VARCHAR2(150)
ATTRIBUTE9
NULL VARCHAR2(150)
ATTRIBUTE10
NULL VARCHAR2(150)
ATTRIBUTE11
NULL VARCHAR2(150)
ATTRIBUTE12
NULL VARCHAR2(150)
ATTRIBUTE13
NULL VARCHAR2(150)
ATTRIBUTE14
NULL VARCHAR2(150)
ATTRIBUTE15
NULL VARCHAR2(150)
CONTEXT
NULL VARCHAR2(30)
Description
References PARTY_ID of
HZ_PARTIES
References CUST_ACCOUNT_ID of
HZ_CUST_ACCOUNTS_ALL
References ORG_ID of
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Inidcates if the criticallity
is being overidden
Indicates if the customer is
critical or not
The reason why the criticallity
is being overriden code and
comes from CSC_LOOKUPS with
lookup_type =
CSC_CRIT_CUST_OVERRIDE_REASONS
Descriptive Flexfield Segment
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Descriptive Flexfield Structure
Defining column

Detailed Design
3 15
Indexes
Index Name
Index Type
CSC_CUSTOMER_U1
UNIQUE
Sequence
1
Column Name
PARTY_ID

3 16
CSC_CUSTOMERS_AUDIT_HIST
CSC_CUSTOMERS_AUDIT_HIST is used to store changes in customers
criticallity
Foreign Keys
Primary Key Table
CSC_CUSTOMERS
Column Descriptions
Name
CUST_HIST_ID
PARTY_ID
(PK)
Primary Key Column
Foreign Key Column
PARTY_ID
PARTY_ID
Null? Type
NOT NULL NUMBER
NOT NULL NUMBER(15)
CUST_ACCOUNT_ID
NULL NUMBER(15)
ORG_ID
NULL NUMBER(15)
LAST_UPDATE_DATE
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
CREATION_DATE
CREATED_BY
CHANGED_DATE
CHANGED_BY
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NULL
NULL
SYS_DET_CRITICAL_FLAG
OVERRIDE_FLAG
DATE
NUMBER
NUMBER
DATE
NUMBER
DATE
NUMBER
NULL VARCHAR2(30)
ATTRIBUTE1
NULL VARCHAR2(150)
ATTRIBUTE2
NULL VARCHAR2(150)
ATTRIBUTE3
NULL VARCHAR2(150)
ATTRIBUTE4
NULL VARCHAR2(150)
ATTRIBUTE5
NULL VARCHAR2(150)
ATTRIBUTE6
NULL VARCHAR2(150)
ATTRIBUTE7
NULL VARCHAR2(150)
ATTRIBUTE8
NULL VARCHAR2(150)
ATTRIBUTE9
NULL VARCHAR2(150)
ATTRIBUTE10
NULL VARCHAR2(150)
ATTRIBUTE11
NULL VARCHAR2(150)
ATTRIBUTE12
NULL VARCHAR2(150)
Description
Unique Identifier
HZ_PARTIES
Standard Who colum
Standard Who colum
Standard Who colum
Standard Who colum
Standard Who colum
Standard Who colum
The user who change the
criticallity.
The criticallity value of the
check variables for a customer.
Indicates if the criticallity
is overriden.
Indicates if the action is
critical or not.
The reason for overriding the
criticallity.
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column

Detailed Design
3 17
ATTRIBUTE13
NULL VARCHAR2(150) Descriptive Flexfield

Column
Column
Column
Defining column
ATTRIBUTE14
ATTRIBUTE15
CONTEXT
Indexes
Index Name
CSC_CUSTOMERS_AUDIT_HIST_N1
CSC_CUSTOMERS_AUDIT_HIST_U1
Index Type
Sequence
NOT UNIQUE
UNIQUE
1
2
Column Name
PARTY_ID
CUST_HIST_ID

3 18
Segment
Segment
Segment
Structure
CSC_CUSTOMERS_AUDIT_HIST_V
View of CSC_CUSTOMERS_AUDIT_HIST
View Definition
CREATE VIEW CSC_CUSTOMERS_AUDIT_HIST_V
as SELECT
ch.rowid row_id
,ch.cust_hist_id
,ch.party_id
,ch.cust_account_id
,ch.org_id
,ch.last_update_date
,ch.last_updated_by
,ch.last_update_login
,ch.creation_date
,ch.created_by
,ch.changed_date
,ch.changed_by
,ch.sys_det_critical_flag
,ch.override_flag
,ch.overridden_critical_flag
,ch.override_reason_code
,ch.attribute1
,ch.attribute2
,ch.attribute3
,ch.attribute4
,ch.attribute5
,ch.attribute6
,ch.attribute7
,ch.attribute8
,ch.attribute9
,ch.attribute10
,ch.attribute11
,ch.attribute12
,ch.attribute13
,ch.attribute14
,ch.attribute15
,ch.context
,fu.user_name
,hr.full_name
,cl.meaning override_reason_desc
Where
from csc_lookups cl
,hr_employees hr
,fnd_user fu
,csc_customers_audit_hist ch
where
ch.changed_by = fu.user_id(+)
and fu.employee_id = hr.employee_id(+)
and ch.override_reason_code = cl.lookup_code(+)
and cl.lookup_type(+) = CSC_CRITCUST_OVERRIDE_REASONS

Detailed Design
3 19
Column Descriptions
Name
ROW_ID
CUST_HIST_ID
PARTY_ID
Null? Type
NULL ROWID
NOT NULL NUMBER
NOT NULL NUMBER
CUST_ACCOUNT_ID
NULL NUMBER
ORG_ID
NULL NUMBER
LAST_UPDATE_DATE
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
CREATION_DATE
CREATED_BY
CHANGED_DATE
NULL
NULL
NULL
NOT NULL
NOT NULL
NOT NULL
DATE
NUMBER
NUMBER
DATE
NUMBER
DATE
CHANGED_BY
NOT NULL NUMBER
OVERRIDE_FLAG
NULL VARCHAR2(30)
ATTRIBUTE1
NULL VARCHAR2(150)
ATTRIBUTE2
NULL VARCHAR2(150)
ATTRIBUTE3
NULL VARCHAR2(150)
ATTRIBUTE4
NULL VARCHAR2(150)
ATTRIBUTE5
NULL VARCHAR2(150)
ATTRIBUTE6
NULL VARCHAR2(150)
ATTRIBUTE7
NULL VARCHAR2(150)
ATTRIBUTE8
NULL VARCHAR2(150)
ATTRIBUTE9
NULL VARCHAR2(150)
ATTRIBUTE10
NULL VARCHAR2(150)
ATTRIBUTE11
NULL VARCHAR2(150)
ATTRIBUTE12
NULL VARCHAR2(150)
ATTRIBUTE13
NULL VARCHAR2(150)
ATTRIBUTE14
NULL VARCHAR2(150)
ATTRIBUTE15
NULL VARCHAR2(150)
CONTEXT
NULL VARCHAR2(30)
USER_NAME
NULL VARCHAR2(100)
Description
Row Id
Unique Identifier
HZ_PARTIES
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
The date when the change in
criticallity was made.
The user who change the
criticallity.
The criticallity value of the
check variables for a customer.
Indicates if the criticallity
is overriden.
Indicates if the action is
critical or not.
The reason for overriding the
criticallity.
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Defining column
The name of the user that made
the update.

3 20
FULL_NAME
OVERRIDE_REASON_DESC
NULL VARCHAR2(240) The fullname of the user that

made the update.
NULL VARCHAR2(30) The description of the reason
why the criticallity is being
overriden code and comes from
CSC_LOOKUPS with lookup_type =

Detailed Design
3 21
CSC_CUSTOMERS_V
View of CSC_CUSTOMERS
View Definition
CREATE VIEW CSC_CUSTOMERS_V
as SELECT
cc.rowid ROW_ID
,cc.party_id
,cc.cust_account_id
,cc.org_id
,cc.last_update_date
,cc.last_updated_by
,cc.last_update_login
,cc.creation_date
,cc.created_by
,cc.override_flag
,cc.overridden_critical_flag
,cc.override_reason_code
,cc.attribute1
,cc.attribute2
,cc.attribute3
,cc.attribute4
,cc.attribute5
,cc.attribute6
,cc.attribute7
,cc.attribute8
,cc.attribute9
,cc.attribute10
,cc.attribute11
,cc.attribute12
,cc.attribute13
,cc.attribute14
,cc.attribute15
,cc.context
,hz.party_name
,hz.party_number
,hz.status
,decode(cc.overridden_critical_flag, Y, N, Y) overridden_noncritical_flag
,decode(cc.override_flag, Y, cc.overridden_critical_flag, NVL(pc.value, N))
net_critical_flag
,pc.value sys_det_critical_flag
,cl.meaning override_reason_desc
from csc_lookups cl
,csc_prof_check_results pc
,hz_parties hz
,csc_customers cc
Where cc.party_id = pc.party_id(+)
and pc.check_id(+) = fnd_profile.value_wnps(CSC_CRITICAL_CUSTOMER_CHECK)
and cc.party_id = hz.party_id
and cc.override_reason_code = cl.lookup_code(+)
and cl.lookup_type(+) = CSC_CRITCUST_OVERRIDE_REASONS

3 22
Column Descriptions
Name
ROW_ID
PARTY_ID
Null? Type
NULL ROWID
NOT NULL NUMBER
CUST_ACCOUNT_ID
NULL NUMBER
ORG_ID
NULL NUMBER
LAST_UPDATE_DATE
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
CREATION_DATE
CREATED_BY
OVERRIDE_FLAG
NULL
NULL
NULL
NOT NULL
NOT NULL
NOT NULL
DATE
NUMBER
NUMBER
DATE
NUMBER
VARCHAR2(1)
NULL VARCHAR2(30)
ATTRIBUTE1
NULL VARCHAR2(150)
ATTRIBUTE2
NULL VARCHAR2(150)
ATTRIBUTE3
NULL VARCHAR2(150)
ATTRIBUTE4
NULL VARCHAR2(150)
ATTRIBUTE5
NULL VARCHAR2(150)
ATTRIBUTE6
NULL VARCHAR2(150)
ATTRIBUTE7
NULL VARCHAR2(150)
ATTRIBUTE8
NULL VARCHAR2(150)
ATTRIBUTE9
NULL VARCHAR2(150)
ATTRIBUTE10
NULL VARCHAR2(150)
ATTRIBUTE11
NULL VARCHAR2(150)
ATTRIBUTE12
NULL VARCHAR2(150)
ATTRIBUTE13
NULL VARCHAR2(150)
ATTRIBUTE14
NULL VARCHAR2(150)
ATTRIBUTE15
NULL VARCHAR2(150)
CONTEXT
NULL VARCHAR2(30)
PARTY_NAME
PARTY_NUMBER

STATUS
OVERRIDDEN_NONCRITICAL_FLAG
NULL VARCHAR2(1)
Description
Row Id
HZ_PARTIES
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Inidcates if the criticallity
is being overidden
critical or not
The reason why the criticallity
is being overriden code and
comes from CSC_LOOKUPS with
lookup_type =
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Defining column
The name of the customer.
The number assigned to the
customer.
The status of the customer from
HZ_PARTIES.
critical or not

Detailed Design
3 23
NET_CRITICAL_FLAG
NULL VARCHAR2(80)
NULL VARCHAR2(80)
OVERRIDE_REASON_DESC
NULL VARCHAR2(30)

critical or not
The criticallity value from
CSC_PROF_CHECK_RESULTS table
The description of the reason
why the criticallity is being
overriden code and comes from
CSC_LOOKUPS with lookup_type =

3 24
CSC_CUSTOMIZED_PLANS
CSC_CUSTOMIZED_PLANS stores the customer information of a
customized plan
Foreign Keys
Primary Key Table
CSC_PLAN_HEADERS_B
HZ_CUST_ACCOUNTS
HZ_PARTIES
Column Descriptions
Name
Primary Key Column
Foreign Key Column
PLAN_ID
CUST_ACCOUNT_ID
ORG_ID
PARTY_ID
PLAN_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG
PARTY_ID
Null? Type
Description
ID
NOT NULL NUMBER(15)
PLAN_ID
NOT NULL NUMBER(15)
PARTY_ID
NOT NULL NUMBER(15)
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG
Indexes
Index Name
CSC_CUSTOMIZED_PLANS_U1
NOT NULL NUMBER(15)
Unique identifier of customer

plan
References PLAN_ID of
CSC_RSP_PLAN
HZ_PARTIES
References CUST_ACCOUNT_ID in
HZ_CUST_ACCOUNTS_ALL table.
Operating Unit Identifier
Index Type
Column Name
NULL NUMBER(15)
UNIQUE
Sequence
5
ID

Detailed Design
3 25
CSC_CUST_PLANS
CSC_CUST_PLANS stores the customer, plan association
Foreign Keys
Primary Key Table
CSC_PLAN_HEADERS_B
HZ_CUST_ACCOUNTS
HZ_PARTIES
Primary Key Column
Foreign Key Column
PLAN_ID
CUST_ACCOUNT_ID
ORG_ID
PARTY_ID
PLAN_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG
PARTY_ID
Column Descriptions
Name
CUST_PLAN_ID
(PK)
Null? Type
NOT NULL NUMBER(15)
PLAN_ID
NOT NULL NUMBER(15)
PARTY_ID
NOT NULL NUMBER(15)
CUST_ACCOUNT_ID
NULL NUMBER(15)
CUST_ACCOUNT_ORG
START_DATE_ACTIVE
NULL NUMBER(15)
NULL DATE
END_DATE_ACTIVE
NULL DATE
MANUAL_FLAG
PLAN_STATUS_CODE
REQUEST_ID
NULL NUMBER(15)
NULL NUMBER(15)
PROGRAM_ID
NULL NUMBER(15)
PROGRAM_UPDATE_DATE
NULL DATE
LAST_UPDATE_DATE
CREATION_DATE
LAST_UPDATED_BY
CREATED_BY
LAST_UPDATE_LOGIN
ATTRIBUTE1
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NULL
DATE
DATE
NUMBER(15)
NUMBER(15)
NUMBER(15)
VARCHAR2(450)
ATTRIBUTE2
NULL VARCHAR2(450)
ATTRIBUTE3
NULL VARCHAR2(450)
ATTRIBUTE4
NULL VARCHAR2(450)
ATTRIBUTE5
NULL VARCHAR2(450)
Description
plan
CSC_RSP_PLANS
HZ_PARTIES
Effective start date of
customer plan
Effective end date of customer
plan
If Y then Assignment Engine
cannot remove customer from
plan portfolio else if N it
can remove
References LOOKUP_CODE of
CSC_LOOKUPS. Values are
Applied, Removed,
Disabled
Request identifier of last
concurrent program to update
this record
Application identifier of last
this record
Program identifier of last
this record
Last update date of this record
by a concurrent program
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column
Column
Column
Column
Column

3 26
ATTRIBUTE6
ATTRIBUTE7
ATTRIBUTE8
ATTRIBUTE9
ATTRIBUTE10
ATTRIBUTE11
ATTRIBUTE12
ATTRIBUTE13
ATTRIBUTE14
ATTRIBUTE15
ATTRIBUTE_CATEGORY
OBJECT_VERSION_NUMBER
CPN_CUST_ACCOUNT_ID
CPN_ORG_ID
Indexes
Index Name

Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Defining column
NOT NULL NUMBER(9)
Version number of the
NULL NUMBER(15)
NULL NUMBER(15)
Index Type
CSC_CUST_PLANS_U1
CSC_CUST_PLANS_U2
UNIQUE
UNIQUE
Sequence
1
7
11
13
15
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Structure
record
Column Name
CUST_PLAN_ID
PLAN_ID
PARTY_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG

Detailed Design
3 27
CSC_CUST_PLANS_AUDIT stores the history of all customer, plan
association
Foreign Keys
Primary Key Table
CSC_PLAN_HEADERS_B
HZ_CUST_ACCOUNTS
HZ_PARTIES
Primary Key Column
Foreign Key Column
PLAN_ID
CUST_ACCOUNT_ID
ORG_ID
PARTY_ID
PLAN_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG
PARTY_ID
Column Descriptions
Name
PLAN_AUDIT_ID
Null? Type
(PK)
NOT NULL NUMBER(15)
PLAN_ID
NOT NULL NUMBER(15)
PARTY_ID
NOT NULL NUMBER(15)
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG
PLAN_STATUS_CODE
NULL NUMBER(15)
NULL NUMBER(15)
REQUEST_ID
NULL NUMBER(15)
NULL NUMBER(15)
PROGRAM_ID
NULL NUMBER(15)
PROGRAM_UPDATE_DATE
NULL DATE
LAST_UPDATE_DATE
CREATION_DATE
LAST_UPDATED_BY
CREATED_BY
LAST_UPDATE_LOGIN
ATTRIBUTE1
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NULL
DATE
DATE
NUMBER(15)
NUMBER(15)
NUMBER(15)
VARCHAR2(450)
ATTRIBUTE2
NULL VARCHAR2(450)
ATTRIBUTE3
NULL VARCHAR2(450)
ATTRIBUTE4
NULL VARCHAR2(450)
ATTRIBUTE5
NULL VARCHAR2(450)
ATTRIBUTE6
NULL VARCHAR2(450)
ATTRIBUTE7
NULL VARCHAR2(450)
ATTRIBUTE8
NULL VARCHAR2(450)
Description
plans audit
CSC_PLAN_HEADERS_B
HZ_PARTIES
References LOOKUP_CODE of
CS_LOOKUPS_B. Values are
Applied, Removed,
Enabled, Disabled
this record
this record
this record
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column
Column
Column
Column
Column
Column
Column
Column

3 28
ATTRIBUTE9
ATTRIBUTE10
ATTRIBUTE11
ATTRIBUTE12
ATTRIBUTE13
ATTRIBUTE14
ATTRIBUTE15
ATTRIBUTE_CATEGORY
Indexes
Index Name
CSC_CUST_PLANS_AUDIT_U1
CSC_CUST_PLANS_AUDIT_U2

Column
Column
Column
Column
Column
Column
Column
Defining column
NOT NULL NUMBER(9)
Index Type
Sequence
UNIQUE
NOT UNIQUE
1
2
3
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Structure
record
Column Name
PLAN_AUDIT_ID
PLAN_ID
PARTY_ID

Detailed Design
3 29
CSC_CUST_PLANS_AUDIT_V
This view is based on CSC_CUST_PLANS_AUDIT used in lock row
event of server side APIs
View Definition
CREATE VIEW CSC_CUST_PLANS_AUDIT_V
as SELECT
CPNA.ROWID
ROW_ID,
CPNA.PLAN_AUDIT_ID
PLAN_AUDIT_ID,
CPNA.PLAN_ID
PLAN_ID,
CPNA.PARTY_ID
PARTY_ID,
HP.PARTY_NUMBER
PARTY_NUMBER,
HP.PARTY_NAME
PARTY_NAME,
HP.PARTY_TYPE
PARTY_TYPE,
CPNA.CUST_ACCOUNT_ID
CUST_ACCOUNT_ID,
CPNA.CUST_ACCOUNT_ORG
CUST_ACCOUNT_ORG,
FL1.MEANING
GROUP_NAME,
PNHV.NAME
PLAN_NAME,
CPNA.PLAN_STATUS_CODE
PLAN_STATUS_CODE,
FL2.MEANING
PLAN_STATUS_MEANING,
HCAA.ACCOUNT_NUMBER
ACCOUNT_NUMBER,
HCAA.ACCOUNT_NAME
ACCOUNT_NAME,
CPNA.REQUEST_ID
REQUEST_ID,
CPNA.PROGRAM_APPLICATION_ID
PROGRAM_APPLICATION_ID,
CPNA.PROGRAM_ID
PROGRAM_ID,
CPNA.PROGRAM_UPDATE_DATE
PROGRAM_UPDATE_DATE,
CPNA.CREATION_DATE
CREATION_DATE,
CPNA.LAST_UPDATE_DATE
LAST_UPDATE_DATE,
CPNA.CREATED_BY
CREATED_BY,
CPNA.LAST_UPDATED_BY
LAST_UPDATED_BY,
FNDU.USER_NAME
USER_NAME,
CPNA.LAST_UPDATE_LOGIN
LAST_UPDATE_LOGIN,
CPNA.ATTRIBUTE1
ATTRIBUTE1,
CPNA.ATTRIBUTE2
ATTRIBUTE2,
CPNA.ATTRIBUTE3
ATTRIBUTE3,
CPNA.ATTRIBUTE4
ATTRIBUTE4,
CPNA.ATTRIBUTE5
ATTRIBUTE5,
CPNA.ATTRIBUTE6
ATTRIBUTE6,
CPNA.ATTRIBUTE7
ATTRIBUTE7,
CPNA.ATTRIBUTE8
ATTRIBUTE8,
CPNA.ATTRIBUTE9
ATTRIBUTE9,
CPNA.ATTRIBUTE10
ATTRIBUTE10,
CPNA.ATTRIBUTE11
ATTRIBUTE11,
CPNA.ATTRIBUTE12
ATTRIBUTE12,
CPNA.ATTRIBUTE13
ATTRIBUTE13,
CPNA.ATTRIBUTE14
ATTRIBUTE14,
CPNA.ATTRIBUTE15
ATTRIBUTE15,
CPNA.ATTRIBUTE_CATEGORY
ATTRIBUTE_CATEGORY,
CPNA.OBJECT_VERSION_NUMBER
FROM
CPNA,
CSC_PLAN_HEADERS_VL
PNHV,
FND_LOOKUPS
FL1,
FND_LOOKUPS
FL2,

3 30
FND_USER
HZ_PARTIES
Where CPNA.PLAN_ID
PNHV.PLAN_GROUP_CODE
FL1.LOOKUP_TYPE
CPNA.PLAN_STATUS_CODE
FL2.LOOKUP_TYPE
FNDU.USER_ID
CPNA.PARTY_ID
CPNA.CUST_ACCOUNT_ID
CPNA.CUST_ACCOUNT_ORG
Column Descriptions
Name
ROW_ID
PLAN_AUDIT_ID
PLAN_ID
PARTY_ID
PARTY_NUMBER
PARTY_NAME
PARTY_TYPE
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG
GROUP_NAME
PLAN_NAME
PLAN_STATUS_CODE
PLAN_STATUS_MEANING
ACCOUNT_NUMBER
ACCOUNT_NAME
REQUEST_ID
PROGRAM_ID
PROGRAM_UPDATE_DATE
CREATION_DATE
LAST_UPDATE_DATE
CREATED_BY
LAST_UPDATED_BY
USER_NAME
LAST_UPDATE_LOGIN
=
=
=
=
=
=
=
=
FNDU,
HP,
HCAA
=
PNHV.PLAN_ID AND
FL1.LOOKUP_CODE AND
CSC_PLAN_GROUP AND
FL2.LOOKUP_CODE AND
CSC_PLAN_STATUS AND
CPNA.LAST_UPDATED_BY AND
HP.PARTY_ID AND
HCAA.CUST_ACCOUNT_ID (+) AND
HCAA.ORG_ID (+)
Null? Type
Description
NULL ROWID
NULL NUMBER(15)
Row identifier
plans audit
NULL NUMBER(15)
CSC_PLAN_HEADERS_B
NULL NUMBER(15)
HZ_PARTIES
NULL VARCHAR2(30) Party number
NULL VARCHAR2(255) Party name
NULL VARCHAR2(30) Type of party. This is limited
to person, organization, group
or relationship
NULL NUMBER(15)
Customer Account Identifier
NULL NUMBER(15)
NULL VARCHAR2(80) QuickCode meaning for the plan
group code
NULL VARCHAR2(30) Plan name
NULL VARCHAR2(30) References LOOKUP_CODE of
CS_LOOKUPS_B. Values are
Applied, Removed,
Enabled, Disabled
NULL VARCHAR2(80) QuickCode meaning for the plan
status code
NULL VARCHAR2(30) Account number
NULL VARCHAR2(240) Account name
NULL NUMBER(15)
this record
NULL NUMBER(15)
this record
NULL NUMBER(15)
this record
NULL DATE
NULL DATE
Standard Who column
NULL DATE
Standard Who column
NULL NUMBER(15)
Standard Who column
NULL NUMBER(15)
Standard Who column
NULL VARCHAR2(100) Name of the user who added the
plan to a customer
NULL NUMBER(15)
Standard Who column

Detailed Design
3 31
ATTRIBUTE1
ATTRIBUTE2
ATTRIBUTE3
ATTRIBUTE4
ATTRIBUTE5
ATTRIBUTE6
ATTRIBUTE7
ATTRIBUTE8
ATTRIBUTE9
ATTRIBUTE10
ATTRIBUTE11
ATTRIBUTE12
ATTRIBUTE13
ATTRIBUTE14
ATTRIBUTE15
ATTRIBUTE_CATEGORY

Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Defining column
NULL NUMBER(9)

3 32
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Structure
record
CSC_CUST_PLANS_V
This view is based on CSC_CUST_PLANS used in lock row event of
server side APIs
View Definition
CREATE VIEW CSC_CUST_PLANS_V
as SELECT
CPN.ROWID
ROW_ID,
CPN.PLAN_ID
PLAN_ID,
CPN.CUST_PLAN_ID
CUST_PLAN_ID,
CPN.PARTY_ID
PARTY_ID,
CPN.CUST_ACCOUNT_ID
CUST_ACCOUNT_ID,
CPN.CUST_ACCOUNT_ORG
CUST_ACCOUNT_ORG,
PNHV.NAME
PLAN_NAME,
PLAN_GROUP_CODE,
FL1.MEANING
GROUP_NAME,
HP.PARTY_NUMBER
PARTY_NUMBER,
HP.PARTY_NAME
PARTY_NAME,
HP.PARTY_TYPE
PARTY_TYPE,
HCAA.ACCOUNT_NUMBER
ACCOUNT_NUMBER,
HCAA.ACCOUNT_NAME
ACCOUNT_NAME,
CPN.START_DATE_ACTIVE
START_DATE_ACTIVE,
CPN.END_DATE_ACTIVE
END_DATE_ACTIVE,
PNHV.CUSTOMIZED_PLAN
CUSTOMIZED_PLAN,
PNHV.USE_FOR_CUST_ACCOUNT
USE_FOR_CUST_ACCOUNT,
CPN.PLAN_STATUS_CODE
PLAN_STATUS_CODE,
FL2.MEANING
PLAN_STATUS_MEANING,
CPN.MANUAL_FLAG
MANUAL_FLAG,
CPN.REQUEST_ID
REQUEST_ID,
CPN.PROGRAM_APPLICATION_ID
PROGRAM_APPLICATION_ID,
CPN.PROGRAM_ID
PROGRAM_ID,
CPN.PROGRAM_UPDATE_DATE PROGRAM_UPDATE_DATE,
CPN.CREATION_DATE
CREATION_DATE,
CPN.LAST_UPDATE_DATE
LAST_UPDATE_DATE,
CPN.CREATED_BY
CREATED_BY,
CPN.LAST_UPDATED_BY
LAST_UPDATED_BY,
FNDU.USER_NAME
USER_NAME,
CPN.LAST_UPDATE_LOGIN
LAST_UPDATE_LOGIN,
CPN.ATTRIBUTE1
ATTRIBUTE1,
CPN.ATTRIBUTE2
ATTRIBUTE2,
CPN.ATTRIBUTE3
ATTRIBUTE3,
CPN.ATTRIBUTE4
ATTRIBUTE4,
CPN.ATTRIBUTE5
ATTRIBUTE5,
CPN.ATTRIBUTE6
ATTRIBUTE6,
CPN.ATTRIBUTE7
ATTRIBUTE7,
CPN.ATTRIBUTE8
ATTRIBUTE8,
CPN.ATTRIBUTE9
ATTRIBUTE9,
CPN.ATTRIBUTE10
ATTRIBUTE10,
CPN.ATTRIBUTE11
ATTRIBUTE11,
CPN.ATTRIBUTE12
ATTRIBUTE12,
CPN.ATTRIBUTE13
ATTRIBUTE13,
CPN.ATTRIBUTE14
ATTRIBUTE14,
CPN.ATTRIBUTE15
ATTRIBUTE15,
CPN.ATTRIBUTE_CATEGORY
ATTRIBUTE_CATEGORY,

Detailed Design
3 33
CPN.OBJECT_VERSION_NUMBER
FROM
CSC_CUST_PLANS
CSC_PLAN_HEADERS_VL
FND_LOOKUPS
FND_LOOKUPS
FND_USER
HZ_PARTIES
Where CPN.PLAN_ID
=
FL1.LOOKUP_TYPE
=
CPN.PLAN_STATUS_CODE
=
FL2.LOOKUP_TYPE
=
FNDU.USER_ID
=
CPN.PARTY_ID
=
CPN.CUST_ACCOUNT_ID
=
CPN.CUST_ACCOUNT_ORG
=
CPN,
PNHV,
FL1,
FL2,
FNDU,
HP,
HCAA
=
PNHV.PLAN_ID AND
FL1.LOOKUP_CODE AND
CSC_PLAN_GROUP AND
FL2.LOOKUP_CODE AND
CSC_PLAN_STATUS AND
CPN.LAST_UPDATED_BY AND
HP.PARTY_ID AND
HCAA.CUST_ACCOUNT_ID (+) AND
HCAA.ORG_ID (+)
Column Descriptions
Name
ROW_ID
PLAN_ID
Null? Type
Description
NULL ROWID
NULL NUMBER(15)
CUST_PLAN_ID
PARTY_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG
PLAN_NAME
PLAN_GROUP_CODE
GROUP_NAME
PARTY_NUMBER
PARTY_NAME
PARTY_TYPE
ACCOUNT_NUMBER
ACCOUNT_NAME
START_DATE_ACTIVE
END_DATE_ACTIVE
CUSTOMIZED_PLAN
USE_FOR_CUST_ACCOUNT
PLAN_STATUS_CODE
PLAN_STATUS_MEANING
Row identifier
CSC_RSP_PLANS
NULL NUMBER(15)
plan
NULL NUMBER(15)
HZ_PARTIES
NULL NUMBER(15)
NULL NUMBER(15)
NULL VARCHAR2(90) Plan name
NOT NULL VARCHAR2(30) Specifies the lookup code of
the group to which plan belongs
NULL VARCHAR2(80) Quickcode meaning for plan
group code
NULL VARCHAR2(30) Party number
NULL VARCHAR2(255) Party name
NULL VARCHAR2(30) Type of party. This is limited
to person, organization, group
or relationship
NULL VARCHAR2(30) Account number
NULL VARCHAR2(240) Account name
NULL DATE
Effective start date
NULL DATE
Effective end date
NULL VARCHAR2(3)
Identifier which if Y, the
plan is customized
NULL VARCHAR2(3)
Identifier which if Y allows
a plan to be added to a
customer account
Applied, Removed,
Disabled
NULL VARCHAR2(80) Quickcode meaning for plan
status code

3 34
MANUAL_FLAG
NULL VARCHAR2(3)
REQUEST_ID
NULL NUMBER(15)
NULL NUMBER(15)
PROGRAM_ID
NULL NUMBER(15)
PROGRAM_UPDATE_DATE
NULL DATE
CREATION_DATE
LAST_UPDATE_DATE
CREATED_BY
LAST_UPDATED_BY
USER_NAME
NULL
NULL
NULL
NULL
NULL
LAST_UPDATE_LOGIN
ATTRIBUTE1
NULL NUMBER(15)
NULL VARCHAR2(450)
ATTRIBUTE2
NULL VARCHAR2(450)
ATTRIBUTE3
NULL VARCHAR2(450)
ATTRIBUTE4
NULL VARCHAR2(450)
ATTRIBUTE5
NULL VARCHAR2(450)
ATTRIBUTE6
NULL VARCHAR2(450)
ATTRIBUTE7
NULL VARCHAR2(450)
ATTRIBUTE8
NULL VARCHAR2(450)
ATTRIBUTE9
NULL VARCHAR2(450)
ATTRIBUTE10
NULL VARCHAR2(450)
ATTRIBUTE11
NULL VARCHAR2(450)
ATTRIBUTE12
NULL VARCHAR2(450)
ATTRIBUTE13
NULL VARCHAR2(450)
ATTRIBUTE14
NULL VARCHAR2(450)
ATTRIBUTE15
NULL VARCHAR2(450)
ATTRIBUTE_CATEGORY
NULL VARCHAR2(90)
NULL NUMBER(9)
DATE
DATE
NUMBER(15)
NUMBER(15)
VARCHAR2(100)
If Y then Assignment Engine

cannot remove customer from
plan portfolio else if N it
can remove
this record
this record
this record
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Name of the user who added the
plan to a customer
Standard Who column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Defining column
Version number of the record

Detailed Design
3 35
CSC_GS_CUSTOMERS_V
View used to perform search operation on customer information in the
contact center form. This view has all information about customers at all
levels, ie. at Object, Subject and Party level.
View Definition
CREATE VIEW CSC_GS_CUSTOMERS_V
as SELECT
hzp_pty.party_id
pty_party_id,
hzp_pty.party_name
pty_party_name,
hzp_pty.party_number
pty_party_number,
hzp_pty.party_type
pty_party_type,
hzca_pty.cust_account_id
pty_cust_account_id,
hzca_pty.account_number
pty_account_number,
hzca_pty.account_name
pty_account_name,
hzca_pty.org_id
pty_org_id,
hzca_pty.last_update_date
pty_cust_id_last_update_date,
hzp_pty.group_type
pty_group_type,
hzp_pty.person_pre_name_adjunct
pty_title,
hzp_pty.person_first_name
pty_first_name,
hzp_pty.person_middle_name
pty_middle_name,
hzp_pty.person_last_name
pty_last_name,
hzp_pty.person_first_name || hzp_pty.person_last_name
pty_full_name,
hzp_pty.last_update_date
pty_last_update_date,
decode(hzcp_pty.contact_point_type, PHONE, hzcp_pty.contact_point_id, NULL)
pty_contact_point_id,
decode(hzcp_pty.contact_point_type, EMAIL, hzcp_pty.contact_point_id, NULL)
pty_email_id,
hzcp_pty.phone_country_code
pty_phone_country_code,
hzcp_pty.phone_area_code
pty_phone_area_code,
hzcp_pty.phone_number
pty_phone_number,
hzcp_pty.phone_extension
pty_phone_extension,
hzcp_pty.telephone_type
pty_phone_type,
hzcp_pty.last_update_date
pty_cont_last_update_date,
hzlo_pty.location_id
pty_location_id,
decode(hzlo_pty.address1, NULL, NULL, hzlo_pty.address1 ||
decode(hzlo_pty.address2, NULL, NULL, , || hzlo_pty.address2 ||
decode(hzlo_pty.address4, NULL, NULL, , || hzlo_pty.address4 ))))
pty_partial_address,
hzlo_pty.city
pty_city,
hzlo_pty.state
pty_state,
hzlo_pty.postal_code
pty_postal_code,
hzlo_pty.province
pty_pro
vince,
hzlo_pty.country
pty_country,
decode(hzlo_pty.address1, NULL, NULL, hzlo_pty.address1 ||
decode(hzlo_pty.address4, NULL, NULL, , || hzlo_pty.address4 )))) ||
decode(hzlo_pty.city, NULL, NULL, || hzlo_pty.city ) ||
decode(hzlo_pty.state, NULL, NULL, || hzlo_pty.state ) ||
decode(hzlo_pty.postal_code, NULL, NULL, || hzlo_pty.postal_code ) ||

3 36
decode(hzlo_pty.country, NULL, NULL, || hzlo_pty.country )

pty_full_address,
hzlo_pty.last_update_date
pty_addrs_last_update_date,
hzcp_pty.email_address
pty_email_address,
hzp_sub.party_id
sub_party_id,
hzp_sub.party_name
sub_party_name,
hzp_sub.party_number
sub_party_number,
hzp_sub.party_type
sub_party_type,
hzca_sub.cust_account_id
sub_cust_account_id,
hzca_sub.account_number
sub_account_number,
hzca_sub.account_name
sub_account_name,
hzca_sub.org_id
sub_org_id,
hzca_sub.last_update_date
sub_cust_id_last_update_date,
hzp_sub.group_type
sub_group_type,
hzp_sub.person_pre_name_adjunct
sub_title,
hzp_sub.person_first_name
sub_first_name,
hzp_sub.person_middle_name
sub_middle_name,
hzp_sub.person_last_name
sub_last_name,
hzp_sub.person_first_name || hzp_sub.person_last_name
sub_full_name,
hzp_sub.last_update_date
sub_last_update_date,
decode(hzcp_sub.contact_point_type, PHONE, hzcp_sub.contact_point_id, NULL)
sub_contact_point_id,
decode(hzcp_sub.contact_point_type, EMAIL, hzcp_sub.contact_point_id, NULL)
sub_email_id,
hzcp_sub.phone_country_code
sub_phone_country_code,
hzcp_sub.phone_area_code
sub_phone_area_code,
hzcp_sub
.phone_number
sub_phone_number,
hzcp_sub.phone_extension
sub_phone_extension,
hzcp_sub.telephone_type
sub_phone_type,
hzcp_sub.last_update_date
sub_cont_last_update_date,
hzlo_sub.location_id
sub_location_id,
decode(hzlo_sub.address1, NULL, NULL, hzlo_sub.address1 ||
decode(hzlo_sub.address2, NULL, NULL, , || hzlo_sub.address2 ||
decode(hzlo_sub.address4, NULL, NULL, , || hzlo_sub.address4 ))))
sub_partial_address,
hzlo_sub.city
sub_city,
hzlo_sub.state
sub_state,
hzlo_sub.postal_code
sub_postal_code,
hzlo_sub.province
sub_province,
hzlo_sub.country
sub_country,
decode(hzlo_sub.address1, NULL, NULL, hzlo_sub.address1 ||
decode(hzlo_sub.address4, NULL, NULL, , || hzlo_sub.address4 )))) ||
decode(hzlo_sub.city, NULL, NULL, || hzlo_sub.city ) ||
decode(hzlo_sub.state, NULL, NULL, || hzlo_sub.state ) ||
decode(hzlo_sub.postal_code, NULL, NULL, || hzlo_sub.postal_code ) ||
decode(hzlo_sub.country, NULL, NULL, || hzlo_sub.country )
sub_full_address,
hzlo_sub.last_update_date
sub_addrs_last_update_date,
hzcp_sub.email_address
sub_email_address,
hzp_obj.party_id
obj_party_id,
hzp_obj.party_name
obj_party_name,
hzp_obj.party_number
obj_party_number,

Detailed Design
3 37
hzp_obj.party_type
obj_party_type,
hzca_obj.cust_account_id
obj_cust_account_id,
hzca_obj.account_number
obj_account_number,
hzca_obj.account_name
obj_account_name,
hzca_obj.org_id
obj_org_id,
hzca_obj.last_update_date
obj_cust_id_last_update_date,
hzp_obj.group_type
obj_group_type,
hzp_obj.person_pre_name_adjunct
obj_title,
hzp_obj.person_first_name
obj_first_name,
hzp_obj.person_middle_name
obj_middle_name,
hzp_obj.person_last_name
obj_last_name,
hzp_obj.person_first_name || hzp_obj.person_last_name
obj_full_name,
hzp_obj.last_update_date
obj_last_update_date,
decode(hzcp_obj.contact_point_type, PHONE, hzcp_obj.contact_point_id, NULL)
obj_contact_point_id,
decode(hzcp_obj.contact_point_type, EMAIL, hzcp_obj.contact_point_id, NULL)
obj_email_id,
hzcp_obj.phone_country_code
obj_phone_country_code,
hzcp_obj.phone_area_code
obj_phone_area_code,
hzcp_obj.phone_number
obj_phone_number,
hzcp_obj.phone_extension
obj_phone_extension,
hzcp_obj.telephone_type
obj_phone_type,
hzcp_obj.last_update_date
obj_cont_last_update_date,
hzlo_obj.location_id
obj_location_id,
decode(hzlo_obj.address1, NULL, NULL, hzlo_obj.address1 ||
decode(hzlo_obj.address2, NULL, NULL, , || hzlo_obj.address2 ||
decode(hzlo_obj.address4, NULL, NULL, , || hzlo_obj.address4 ))))
obj_partial_address,
hzlo_obj.city
obj_city,
hzlo_obj.state
obj_state,
hzlo_obj.postal_code
obj_postal_code,
hzlo_obj.province
obj_province,
hzlo_obj.country
obj_country,
decode(hzlo_obj.address1, NULL, NULL, hzlo_obj.address1 ||
decode(hzlo_obj.address4, NULL, NULL, , || hzlo_obj.address4 )))) ||
decode(hzlo_obj.city, NULL, NULL, || hzlo_obj.city ) ||
decode(hzlo_obj.state, NULL, NULL, || hzlo_
obj.state ) ||
decode(hzlo_obj.postal_code, NULL, NULL, || hzlo_obj.postal_code ) ||
decode(hzlo_obj.country, NULL, NULL, || hzlo_obj.country )
obj_full_address,
hzlo_obj.last_update_date
obj_addrs_last_update_date,
hzcp_obj.email_address
obj_email_address,
hzpr.party_relationship_type
relation
FROM
hz_parties
hzp_pty,
hz_parties
hzp_sub,
hz_parties
hzp_obj,
hz_party_relationships
hzpr,
hz_cust_accounts_all
hzca_pty,
hz_contact_points
hzcp_pty,
hz_party_sites
hzps_pty,
hz_locations
hzlo_pty,

3 38
hzca_sub,
hz_contact_points
hzcp_sub,
hz_party_sites
hzps_sub,
hz_locations
hzlo_sub,
hzca_obj,
hz_contact_points
hzcp_obj,
hz_party_sites
hzps_obj,
hz_locations
hzlo_obj
Where
hzp_pty.party_id
= hzpr.party_id
and
hzp_pty.party_id
= hzca_pty.party_id (+)
and
hzp_pty.party_id
= hzcp_pty.owner_table_id (+)
and
hzcp_pty.owner_table_name(+) = HZ_PARTIES
and
hzp_pty.party_id
= hzps_pty.party_id (+)
and
hzps_pty.location_id
= hzlo_pty.location_id (+)
and
hzp_sub.party_id = hzpr.subject_id
and
hzp_sub.party_id = hzca_sub.party_id (+)
and
hzp_sub.party_id = hzcp_sub.owner_table_id (+)
and
hzcp_sub.owner_table_name(+) = HZ_PARTIES
and
hzp_sub.party_id = hzps_sub.party_id (+)
and
hzps_sub.location_id
= hzlo_sub.location_id (+)
and
hzp_obj.party_id
= hzpr.object_id
and
hzp_obj.party_id
= hzca_obj.party_id (+)
and
hzp_obj.party_id
= hzcp_obj.owner_table_id (+)
and
hzcp_obj.owner_table_name(+) = HZ_PARTIES
and
hzp_obj.party_id
= hzps_obj.party_id (+)
and
hzps_obj.location_id
= hzlo_obj.location_id (+)
UNION
select hzp.party_id
pty_party_id,
hzp.party_name
pty_party_name,
hzp.party_number
pty_party_number,
hzp.party_type
pty_party_type,
hzca.cust_account_id
pty_cust_account_id,
hzca.account_number
pty_account_number,
hzca.account_name
pty_account_name,
hzca.org_id
pty_org_id,
hzca.last_update_date
pty_cust_id_last_update_date,
hzp.group_type
pty_group_type,
hzp.person_pre_name_adjunct
pty_title,
hzp.person_first_name
pty_first_name,
hzp.person_middle_name
pty_middle_name,
hzp.person_last_name
pty_last_name,
hzp.person_first_name || hzp.person_last_name
pty_full_name,
hzp.last_update_date
pty_last_update_date,
decode(hzcp.contact_point_type, PHONE, hzcp.contact_point_id, NULL)
pty_contact_point_id,
dec
ode(hzcp.contact_point_type, EMAIL, hzcp.contact_point_id, NULL)
pty_email_id,
hzcp.phone_country_code
pty_phone_country_code,
hzcp.phone_area_code
pty_phone_area_code,
hzcp.phone_number
pty_phone_number,
hzcp.phone_extension
pty_phone_extension,
hzcp.telephone_type
pty_phone_type,
hzcp.last_update_date
pty_cont_last_update_date,
hzlo.location_id
pty_location_id,
decode(hzlo.address1, NULL, NULL, hzlo.address1 ||

Detailed Design
3 39
decode(hzlo.address2, NULL, NULL, , || hzlo.address2 ||

decode(hzlo.address4, NULL, NULL, , || hzlo.address4 ))))
pty_partial_address,
hzlo.city
pty_city,
hzlo.state
pty_state,
hzlo.postal_code
pty_postal_code,
hzlo.province
pty_province,
hzlo.country
pty_country,
decode(hzlo.address4, NULL, NULL, , || hzlo.address4 )))) ||
decode(hzlo.city, NULL, NULL, || hzlo.city) ||
decode(hzlo.state, NULL, NULL, || hzlo.state) ||
decode(hzlo.postal_code, NULL, NULL, || hzlo.postal_code) ||
decode(hzlo.country, NULL, NULL, || hzlo.country )
pty_full_address,
hzlo.last_update_date
pty_addrs_last_update_date,
hzcp.email_address
pty_email_address,
hzp.party_id
sub_party_id,
hzp.party_name
sub_party_name,
hzp.party_number
sub_party_number,
hzp.party_type
sub_party_type,
sub_cust_account_id,
hzca.account_number
sub_account_number,
hzca.account_name
sub_account_name,
hzca.org_id
sub_org
_id,
sub_cust_id_last_update_date,
hzp.group_type
sub_group_type,
sub_title,
sub_first_name,
sub_middle_name,
sub_last_name,
sub_full_name,
sub_last_update_date,
sub_contact_point_id,
decode(hzcp.contact_point_type, EMAIL, hzcp.contact_point_id, NULL)
sub_email_id,
sub_phone_country_code,
sub_phone_area_code,
hzcp.phone_number
sub_phone_number,
hzcp.telephone_type
sub_phone_type,
sub_cont_last_update_date,
hzlo.location_id
sub_location_id,
sub_partial_address,
hzlo.city
sub_city,
hzlo.state
sub_state,
hzlo.postal_code
sub_postal_code,

3 40
hzlo.province
sub_province,
hzlo.country
sub_country,
decode(hzlo.country, NULL, NULL, || hzlo.country
)
sub_full_address,
sub_addrs_last_update_date,
hzcp.email_address
sub_email_address,
hzp.party_id
obj_party_id,
hzp.party_name
obj_party_name,
hzp.party_number
obj_party_number,
hzp.party_type
obj_party_type,
obj_cust_account_id,
hzca.account_number
obj_account_number,
hzca.account_name
obj_account_name,
hzca.org_id
obj_org_id,
obj_cust_id_last_update_date,
hzp.group_type
obj_group_type,
obj_title,
obj_first_name,
obj_middle_name,
obj_last_name,
obj_full_name,
obj_last_update_date,
obj_contact_point_id,
decode(hzcp.contact_point_type, EMAIL, hzcp.contact_point_id, NULL)
obj_email_id,
obj_phone_country_code,
obj_phone_area_code,
hzcp.phone_number
obj_phone_number,
hzcp.telephone_type
obj_phone_type,
obj_cont_last_update_date,
hzlo.location_id
obj_location_id,
obj_partial_address,
hzlo.city
obj_city,
hzlo.state
obj_state,
hzlo.postal_code
obj_postal_code,
hzlo.province
obj_province
,
hzlo.country
obj_country,

Detailed Design
3 41

decode(hzlo.country, NULL, NULL, || hzlo.country )
obj_full_address,
obj_addrs_last_update_date,
hzcp.email_address
obj_email_address,
NULL
relation
FROM
hz_parties
hzp,
hzca,
hz_locations
hzlo,
hz_contact_points
hzcp,
hz_party_sites
hzps
WHERE hzp.party_id
= hzca.party_id (+)
and
hzp.party_id
= hzcp.owner_table_id (+)
and
hzcp.owner_table_name(+) = HZ_PARTIES
and
hzp.party_id
= hzps.party_id (+)
and
hzps.location_id = hzlo.location_id (+)
and
NOT EXISTS ( select 1
from
hz_party_relationships hpr
where hzp.party_id = hpr.party_id )
Column Descriptions
Name
PTY_PARTY_ID
PTY_PARTY_NAME
PTY_PARTY_NUMBER
PTY_PARTY_TYPE
PTY_CUST_ACCOUNT_ID
PTY_ACCOUNT_NUMBER
PTY_ACCOUNT_NAME
PTY_ORG_ID
PTY_CUST_ID_LAST_UPDATE_DATE
PTY_GROUP_TYPE
PTY_TITLE
PTY_FIRST_NAME
PTY_MIDDLE_NAME
Null? Type
Description
NULL NUMBER(15)
References PARY_ID of
HZ_PARTIES. Id of the party
relationship.
NULL VARCHAR2(255) Party name of the Party
relationship.
NULL VARCHAR2(30) Party Number of the party
relationship.
NULL VARCHAR2(30) Party Type of the party
relationship.
NULL NUMBER(15)
Account Id of the party
relationship. eferences
CUST_ACCOUNT_ID from
NULL VARCHAR2(30) Account Number of the party
relationship.
NULL VARCHAR2(240) Account Name of the party
relationship.
NULL NUMBER(15)
Operating unit identifier of
the party relationship.
NULL DATE
Last update date of the record
in HZ_CUST_ACCOUNTS_ALL of the
party relationship.
NULL VARCHAR2(30) Group type of the party
relationship.
NULL VARCHAR2(30) Refers to
PERSON_PRE_NAME_ADJUNCT in
HZ_PARTIES of the party
relationship.
NULL VARCHAR2(150) Refers to PERSON_FIRST_NAME in
relationship.
NULL VARCHAR2(60) Refers to PERSON_MIDDLE_NAME in
relationship.

3 42
PTY_LAST_NAME
PTY_FULL_NAME
PTY_LAST_UPDATE_DATE
PTY_CONTACT_POINT_ID
PTY_EMAIL_ID
PTY_PHONE_COUNTRY_CODE
PTY_PHONE_AREA_CODE
PTY_PHONE_NUMBER
PTY_PHONE_EXTENSION
PTY_PHONE_TYPE
PTY_CONT_LAST_UPDATE_DATE
PTY_LOCATION_ID
PTY_PARTIAL_ADDRESS
PTY_CITY
PTY_STATE
PTY_POSTAL_CODE
PTY_PROVINCE
PTY_COUNTRY
PTY_FULL_ADDRESS
PTY_ADDRS_LAST_UPDATE_DATE
PTY_EMAIL_ADDRESS
NULL VARCHAR2(150) Refers to PERSON_LAST_NAME in

relationship.
NULL VARCHAR2(300) Concatenation of PTY_FIRST_NAME
and PTY_LAST_NAME.
NULL DATE
Last Update Date of the record
in HZ_PARTIES of the party
relationship.
NULL NUMBER
References CONTACT_POINT_ID of
HZ_CONTACT_POINTS where
CONTACT_TYPE is PHONE of the
party relationship.
NULL NUMBER
CONTACT_TYPE is EMAIL of the
party relationship.
NULL VARCHAR2(10) References COUNTRY_CODE of
HZ_CONTACT_POINTS of the party
relationship.
NULL VARCHAR2(10) References PHONE_AREA_CODE of
relationship.
NULL VARCHAR2(40) References PHONE_NUMBER of
relationship.
NULL VARCHAR2(20) References PHONE_EXTENSION of
relationship.
NULL VARCHAR2(30) References TELEPHONE_TYPE of
relationship.
NULL DATE
in HZ_CONTACT_POINTS of the
party relationship.
NULL NUMBER(15)
References LOCATION_ID of
HZ_LOCATIONS of the party
relationship.
NULL VARCHAR2(966) Concatenation of ADDRESS1,
ADDRESS2, ADDRESS3 and ADDRESS4
from HZ_LOCATIONS of the party
relationship.
NULL VARCHAR2(60) References CITY of HZ_LOCATIONS
of the party relationship.
NULL VARCHAR2(60) References STATE of
relationship.
NULL VARCHAR2(60) References POSTAL_CODE of
relationship.
NULL VARCHAR2(60) References PROVINCE of
relationship.
NULL VARCHAR2(60) References COUNTRY of
relationship.
NULL VARCHAR2(1216) Concatenation of ADDRESS1, 2, 3
, 4, CITY, STATE, POSTAL_CODE
and COUNTRY of HZ_LOCATIONS of
the part relationship.
NULL DATE
in HZ_LOCATIONS of the party
relationship.
NULL VARCHAR2(2000) References EMAILADDRESS of
relationship.

Detailed Design
3 43
SUB_PARTY_ID
NULL NUMBER(15)
SUB_PARTY_NAME
SUB_PARTY_NUMBER
SUB_PARTY_TYPE
SUB_CUST_ACCOUNT_ID
NULL
NULL
NULL
NULL
SUB_ACCOUNT_NUMBER
SUB_ACCOUNT_NAME
SUB_ORG_ID
NULL VARCHAR2(30)
NULL VARCHAR2(240)
NULL NUMBER(15)
SUB_CUST_ID_LAST_UPDATE_DATE
NULL DATE
SUB_GROUP_TYPE
SUB_TITLE
NULL VARCHAR2(30)
NULL VARCHAR2(30)
SUB_FIRST_NAME
NULL VARCHAR2(150)
SUB_MIDDLE_NAME
NULL VARCHAR2(60)
SUB_LAST_NAME
NULL VARCHAR2(150)
SUB_FULL_NAME
NULL VARCHAR2(300)
SUB_LAST_UPDATE_DATE
NULL DATE
SUB_CONTACT_POINT_ID
NULL NUMBER
SUB_EMAIL_ID
NULL NUMBER
SUB_PHONE_COUNTRY_CODE
NULL VARCHAR2(10)
SUB_PHONE_AREA_CODE
NULL VARCHAR2(10)
SUB_PHONE_NUMBER
NULL VARCHAR2(40)
SUB_PHONE_EXTENSION
NULL VARCHAR2(20)
SUB_PHONE_TYPE
NULL VARCHAR2(30)
SUB_CONT_LAST_UPDATE_DATE
NULL DATE
SUB_LOCATION_ID
NULL NUMBER(15)
SUB_PARTIAL_ADDRESS
NULL VARCHAR2(966)
SUB_CITY
NULL VARCHAR2(60)
SUB_STATE
NULL VARCHAR2(60)
VARCHAR2(255)
VARCHAR2(30)
VARCHAR2(30)
NUMBER(15)
HZ_PARTIES. Id of the subject.
Party name of the subject.
Party number of the subject.
Party type of the subject.
Account Id of the subject.
References CUST_ACCOUNT_ID from
Account number of the subject.
Account name of the subject.
the subject.
subject.
Group type of the subject.
Refers to
HZ_PARTIES of the subject.
Refers to PERSON_FIRST_NAME in
Refers to PERSON_MIDDLE_NAME in
Refers to PERSON_LAST_NAME in
Concatenation of SUB_FIRST_NAME
and SUB_LAST_NAME.
in HZ_PARTIES of the subject.
subject.
subject.
References COUNTRY_CODE of
HZ_CONTACT_POINTS of the
subject.
eferences PHONE_AREA_CODE of
subject.
References PHONE_NUMBER of
subject.
References PHONE_EXTENSION of
subject.
References TELEPHONE_TYPE of
subject.
subject.
HZ_LOCATIONS of the subject.
Concatenation of ADDRESS1,
from HZ_LOCATIONS of the
subject.
References CITY of HZ_LOCATIONS
of the subject.
References STATE of
HZ_LOCATIONS of the subject..

3 44
SUB_POSTAL_CODE
NULL VARCHAR2(60)
References POSTAL_CODE of
VARCHAR2(60) References PROVINCE of
VARCHAR2(60) References COUNTRY of
VARCHAR2(1216) Concatenation of ADDRESS1, 2, 3
the subject.
DATE
in HZ_LOCATIONS of the
subject.
VARCHAR2(2000) References EMAILADDRESS of
subject.
NUMBER(15)
HZ_PARTIES. Id of the object.
VARCHAR2(255) Party name of the object.
VARCHAR2(30) Party number of the object.
VARCHAR2(30) Party type of the object.
NUMBER(15)
Account Id of the object.
References CUST_ACCOUNT_ID from
VARCHAR2(30) Account number of the object.
VARCHAR2(240) Account name of the object.
NUMBER(15)
the object.
DATE
object.
VARCHAR2(30) Group type of the object.
VARCHAR2(30) Refers to
HZ_PARTIES of the object.
VARCHAR2(150) Refers to PERSON_FIRST_NAME in
VARCHAR2(60) Refers to PERSON_MIDDLE_NAME in
VARCHAR2(150) Refers to PERSON_LAST_NAME in
VARCHAR2(300) Concatenation of OBJ_FIRST_NAME
and OBJ_LAST_NAME.
DATE
in HZ_PARTIES of the object.
NUMBER
object.
NUMBER
object.
VARCHAR2(10) eferences COUNTRY_CODE of
object.
VARCHAR2(10) References PHONE_AREA_CODE of
object.
VARCHAR2(40) References PHONE_NUMBER of
object.
VARCHAR2(20) References PHONE_EXTENSION of
object.
SUB_PROVINCE
NULL
SUB_COUNTRY
NULL
SUB_FULL_ADDRESS
NULL
SUB_ADDRS_LAST_UPDATE_DATE
NULL
SUB_EMAIL_ADDRESS
NULL
OBJ_PARTY_ID
NULL
OBJ_PARTY_NAME
OBJ_PARTY_NUMBER
OBJ_PARTY_TYPE
OBJ_CUST_ACCOUNT_ID
NULL
NULL
NULL
NULL
OBJ_ACCOUNT_NUMBER
OBJ_ACCOUNT_NAME
OBJ_ORG_ID
NULL
NULL
NULL
OBJ_CUST_ID_LAST_UPDATE_DATE
NULL
OBJ_GROUP_TYPE
OBJ_TITLE
NULL
NULL
OBJ_FIRST_NAME
NULL
OBJ_MIDDLE_NAME
NULL
OBJ_LAST_NAME
NULL
OBJ_FULL_NAME
NULL
OBJ_LAST_UPDATE_DATE
NULL
OBJ_CONTACT_POINT_ID
NULL
OBJ_EMAIL_ID
NULL
OBJ_PHONE_COUNTRY_CODE
NULL
OBJ_PHONE_AREA_CODE
NULL
OBJ_PHONE_NUMBER
NULL
OBJ_PHONE_EXTENSION
NULL

Detailed Design
3 45
OBJ_PHONE_TYPE
NULL VARCHAR2(30)
References TELEPHONE_TYPE of
object.
DATE
object.
NUMBER(15)
HZ_LOCATIONS of the object.
VARCHAR2(966) Concatenation of ADDRESS1,
from HZ_LOCATIONS of the
object.
VARCHAR2(60) References CITY of HZ_LOCATIONS
of the object.
VARCHAR2(60) References STATE of
VARCHAR2(60) References POSTAL_CODE of
VARCHAR2(60) References PROVINCE of
VARCHAR2(60) References COUNTRY of
VARCHAR2(1216) Concatenation of ADDRESS1, 2, 3
the object.
DATE
in HZ_LOCATIONS of the object.
VARCHAR2(2000) References EMAILADDRESS of
object.
VARCHAR2(30) Defines the relationship
between the object and the
subject. eg. Mr. A is a
CONTACT FOR company B.
OBJ_CONT_LAST_UPDATE_DATE
NULL
OBJ_LOCATION_ID
NULL
OBJ_PARTIAL_ADDRESS
NULL
OBJ_CITY
NULL
OBJ_STATE
NULL
OBJ_POSTAL_CODE
NULL
OBJ_PROVINCE
NULL
OBJ_COUNTRY
NULL
OBJ_FULL_ADDRESS
NULL
OBJ_ADDRS_LAST_UPDATE_DATE
NULL
OBJ_EMAIL_ADDRESS
NULL
RELATION
NULL

3 46
CSC_LOOKUPS
Group of Lookup Types and Lookup Codes used in Customer Care
View Definition
CREATE VIEW CSC_LOOKUPS
as SELECT
LV.LOOKUP_TYPE,
LV.LOOKUP_CODE,
LV.LAST_UPDATE_DATE,
LV.LAST_UPDATED_BY,
LV.LAST_UPDATE_LOGIN,
LV.CREATION_DATE,
LV.CREATED_BY,
LV.MEANING,
LV.ENABLED_FLAG,
LV.START_DATE_ACTIVE,
LV.END_DATE_ACTIVE,
LV.DESCRIPTION,
LV.ATTRIBUTE_CATEGORY,
LV.ATTRIBUTE1,
LV.ATTRIBUTE2,
LV.ATTRIBUTE3,
LV.ATTRIBUTE4,
LV.ATTRIBUTE5,
LV.ATTRIBUTE6,
LV.ATTRIBUTE7,
LV.ATTRIBUTE8,
LV.ATTRIBUTE9,
LV.ATTRIBUTE10,
LV.ATTRIBUTE11,
LV.ATTRIBUTE12,
LV.ATTRIBUTE13,
LV.ATTRIBUTE14,
LV.ATTRIBUTE15,
LV.TAG
FROM FND_LOOKUP_VALUES LV
Where
LANGUAGE = userenv(LANG)
and VIEW_APPLICATION_ID = 511
and SECURITY_GROUP_ID =
(select max(SECURITY_GROUP_ID)
from FND_LOOKUP_TYPES LT
where LT.VIEW_APPLICATION_ID = LV.VIEW_APPLICATION_ID
and LT.LOOKUP_TYPE = LV.LOOKUP_TYPE
and LT.SECURITY_GROUP_ID in (0,
to_number(decode(substrb(userenv(CLIENT_INFO),55,1),
, 0,
null, 0,
substrb(userenv(CLIENT_INFO),55,10)))))
Column Descriptions
Name
LOOKUP_TYPE
Null? Type
Description
Type of lookup code

Detailed Design
3 47
LOOKUP_CODE
LAST_UPDATE_DATE
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
CREATION_DATE
CREATED_BY
MEANING
ENABLED_FLAG

NOT NULL DATE
NOT NULL NUMBER(15)
NULL NUMBER(15)
NOT NULL DATE
NOT NULL NUMBER(15)
START_DATE_ACTIVE
NULL DATE
END_DATE_ACTIVE
NULL DATE
DESCRIPTION
NULL VARCHAR2(240)
ATTRIBUTE_CATEGORY
NULL VARCHAR2(30)
ATTRIBUTE1
NULL VARCHAR2(150)
ATTRIBUTE2
NULL VARCHAR2(150)
ATTRIBUTE3
NULL VARCHAR2(150)
ATTRIBUTE4
NULL VARCHAR2(150)
ATTRIBUTE5
NULL VARCHAR2(150)
ATTRIBUTE6
NULL VARCHAR2(150)
ATTRIBUTE7
NULL VARCHAR2(150)
ATTRIBUTE8
NULL VARCHAR2(150)
ATTRIBUTE9
NULL VARCHAR2(150)
ATTRIBUTE10
NULL VARCHAR2(150)
ATTRIBUTE11
NULL VARCHAR2(150)
ATTRIBUTE12
NULL VARCHAR2(150)
ATTRIBUTE13
NULL VARCHAR2(150)
ATTRIBUTE14
NULL VARCHAR2(150)
ATTRIBUTE15
NULL VARCHAR2(150)
TAG
NULL VARCHAR2(30)
Value of lookup code

Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
The meaning of the lookup code.
Indicates whether this lookup
code can be used
Date this lookup code becomes
active, if limited
Date this lookup code becomes
inactive, if limited
The description of the lookup
code.
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Refer to base table.

3 48
CSC_PLAN_ENABLE_SETUP table stores the names of the form
functions integrated with Relationship Plans module.
Foreign Keys
Primary Key Table
FND_FORM_FUNCTIONS
Column Descriptions
Name
ENABLE_SETUP_ID
Primary Key Column
Foreign Key Column
FUNCTION_ID
FUNCTION_ID
Null? Type
(PK)
NOT NULL NUMBER(15)
FUNCTION_ID
NOT NULL NUMBER
START_DATE_ACTIVE
END_DATE_ACTIVE
ON_INSERT_ENABLE_FLAG
NOT NULL DATE

NULL DATE
ON_UPDATE_ENABLE_FLAG
CUSTOM1_ENABLE_FLAG
CUSTOM2_ENABLE_FLAG
CREATION_DATE
LAST_UPDATE_DATE
CREATED_BY
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
ATTRIBUTE1
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NULL
DATE
DATE
NUMBER(15)
NUMBER(15)
VARCHAR2(15)
VARCHAR2(450)
ATTRIBUTE2
NULL VARCHAR2(450)
ATTRIBUTE3
NULL VARCHAR2(450)
ATTRIBUTE4
NULL VARCHAR2(450)
ATTRIBUTE5
NULL VARCHAR2(450)
ATTRIBUTE6
NULL VARCHAR2(450)
ATTRIBUTE7
NULL VARCHAR2(450)
ATTRIBUTE8
NULL VARCHAR2(450)
ATTRIBUTE9
NULL VARCHAR2(450)
ATTRIBUTE10
NULL VARCHAR2(450)
Description
Unique identifier for
References FUNCTION_ID of
FND_FORM_FUNCTIONS
Effective start date
Effective end date
Flag for oninsert trigger of
integrating module to fire
outcomes of the relationship
plan attached
Flag for onupdate trigger of
plan attached
Flag for user defined custom1
trigger of integrating module
to fire outcomes of the
relationship plan attached
Flag for user defined custom2
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column

Detailed Design
3 49
ATTRIBUTE11
ATTRIBUTE12
ATTRIBUTE13
ATTRIBUTE14
ATTRIBUTE15
ATTRIBUTE_CATEGORY
Indexes
Index Name

Column
Column
Column
Column
Column
Defining column
NOT NULL NUMBER(9)
Index Type
CSC_PLAN_ENABLE_SETUP_U1
UNIQUE
Sequence
Column Name
FUNCTION_ID

3 50
Segment
Segment
Segment
Segment
Segment
Structure
record
CSC_PLAN_ENABLE_SETUP_V
This view is based on CSC_PLAN_ENABLE_SETUP used in lock row
event of server side APIs
View Definition
CREATE VIEW CSC_PLAN_ENABLE_SETUP_V
as SELECT
CPES.ENABLE_SETUP_ID
ENABLE_SETUP_ID,
CPES.FUNCTION_ID
FUNCTION_ID,
FFV.USER_FUNCTION_NAME
USER_FUNCTION_NAME,
CPES.START_DATE_ACTIVE
START_DATE_ACTIVE,
CPES.END_DATE_ACTIVE
END_DATE_ACTIVE,
FFV.FUNCTION_NAME
FUNCTION_NAME,
FFV.TYPE
FUNCTION_TYPE,
FFV.APPLICATION_ID
APPLICATION_ID,
FAV.APPLICATION_NAME
APPLICATION_NAME,
CPES.ON_INSERT_ENABLE_FLAG
ON_INSERT_ENABLE_FLAG,
CPES.ON_UPDATE_ENABLE_FLAG
ON_UPDATE_ENABLE_FLAG,
CPES.CUSTOM1_ENABLE_FLAG
CUSTOM1_ENABLE_FLAG,
CPES.CUSTOM2_ENABLE_FLAG
CUSTOM2_ENABLE_FLAG,
CPES.CREATION_DATE
CREATION_DATE,
CPES.LAST_UPDATE_DATE
LAST_UPDATE_DATE,
CPES.CREATED_BY
CREATED_BY,
CPES.LAST_UPDATED_BY
LAST_UPDATED_BY,
CPES.LAST_UPDATE_LOGIN
LAST_UPDATE_LOGIN,
CPES.ATTRIBUTE1
ATTRIBUTE1,
CPES.ATTRIBUTE2
ATTRIBUTE2,
CPES.ATTRIBUTE3
ATTRIBUTE3,
CPES.ATTRIBUTE4
ATTRIBUTE4,
CPES.ATTRIBUTE5
ATTRIBUTE5,
CPES.ATTRIBUTE6
ATTRIBUTE6,
CPES.ATTRIBUTE7
ATTRIBUTE7,
CPES.ATTRIBUTE8
ATTRIBUTE8,
CPES.ATTRIBUTE9
ATTRIBUTE9,
CPES.ATTRIBUTE10
ATTRIBUTE10,
CPES.ATTRIBUTE11
ATTRIBUTE11,
CPES.ATTRIBUTE12
ATTRIBUTE12,
CPES.ATTRIBUTE13
ATTRIBUTE13,
CPES.ATTRIBUTE14
ATTRIBUTE14,
CPES.ATTRIBUTE15
ATTRIBUTE15,
CPES.ATTRIBUTE_CATEGORY
ATTRIBUTE_CATEGORY,
CPES.OBJECT_VERSION_NUMBER
Where FROM CSC_PLAN_ENABLE_SETUP CPES,
FND_FORM_FUNCTIONS_VL FFV,
FND_APPLICATION_VL
FAV
WHERE
CPES.FUNCTION_ID
= FFV.FUNCTION_ID
AND
FFV.APPLICATION_ID = FAV.APPLICATION_ID
Column Descriptions
Name
ENABLE_SETUP_ID
Null? Type
Description
NULL VARCHAR2(240) Unique identifier for


Detailed Design
3 51
FUNCTION_ID
USER_FUNCTION_NAME
START_DATE_ACTIVE
END_DATE_ACTIVE
FUNCTION_NAME
FUNCTION_TYPE
APPLICATION_ID
APPLICATION_NAME
ON_INSERT_ENABLE_FLAG
ON_UPDATE_ENABLE_FLAG
CUSTOM1_ENABLE_FLAG
CUSTOM2_ENABLE_FLAG
CREATION_DATE
LAST_UPDATE_DATE
CREATED_BY
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
ATTRIBUTE1
ATTRIBUTE2
ATTRIBUTE3
ATTRIBUTE4
ATTRIBUTE5
ATTRIBUTE6
ATTRIBUTE7
ATTRIBUTE8
ATTRIBUTE9
ATTRIBUTE10
ATTRIBUTE11
ATTRIBUTE12
ATTRIBUTE13
ATTRIBUTE14
ATTRIBUTE15
ATTRIBUTE_CATEGORY
NULL VARCHAR2(240) References FUNCTION_ID of

FND_FORM_FUNCTIONS
NULL VARCHAR2(240) User function name
NULL VARCHAR2(240) Effective start date
NULL VARCHAR2(240) Effective end date
NULL VARCHAR2(240) Function name
NULL VARCHAR2(240) Function type
NULL VARCHAR2(240) Application identifier
NULL VARCHAR2(240) Application name
NULL VARCHAR2(240) Flag for oninsert trigger of
plan attached
NULL VARCHAR2(240) Flag for onupdate trigger of
plan attached
NULL VARCHAR2(240) Flag for user defined custom1
NULL VARCHAR2(240) Flag for user defined custom2
NULL VARCHAR2(240) Standard Who column
NULL VARCHAR2(240) Descriptive Flexfield Segment
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
NULL VARCHAR2(240) Descriptive Flexfield Structure
Defining column
NULL VARCHAR2(240) Version number of the record

3 52
CSC_PLAN_HEADERS_B
CSC_PLAN_HEADERS_B table stores all the plan templates and
customized plan templates.
Foreign Keys
Primary Key Table
CSC_PLAN_HEADERS_B
CSC_PROF_CHECKS_B
Column Descriptions
Name
PLAN_ID (PK)
ORIGINAL_PLAN_ID
Primary Key Column
Foreign Key Column
PLAN_ID
CHECK_ID
ORIGINAL_PLAN_ID
PROFILE_CHECK_ID
Null? Type
NOT NULL NUMBER(15)
NOT NULL NUMBER(15)
PLAN_GROUP_CODE
NULL VARCHAR2(30)
START_DATE_ACTIVE
END_DATE_ACTIVE
NULL DATE
NULL DATE
CUSTOMIZED_PLAN
PROFILE_CHECK_ID
NOT NULL NUMBER(15)
RELATIONAL_OPERATOR
CRITERIA_VALUE_LOW
CREATION_DATE
LAST_UPDATE_DATE
CREATED_BY
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
ATTRIBUTE1
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NULL
NULL
VARCHAR2(150)
DATE
DATE
NUMBER(15)
NUMBER(15)
NUMBER(15)
VARCHAR2(450)
ATTRIBUTE2
NULL VARCHAR2(450)
ATTRIBUTE3
NULL VARCHAR2(450)
ATTRIBUTE4
NULL VARCHAR2(450)
ATTRIBUTE5
NULL VARCHAR2(450)
ATTRIBUTE6
NULL VARCHAR2(450)
ATTRIBUTE7
NULL VARCHAR2(450)
ATTRIBUTE8
NULL VARCHAR2(450)
ATTRIBUTE9
NULL VARCHAR2(450)
ATTRIBUTE10
NULL VARCHAR2(450)
Description
Unique identifier of the plan
Identifier which is NULL for
plan templates and NOT NULL for
customized plans
Specifies the lookup code of
Effective start date for a plan
Effective end date of a plan
customer account
plan is customized
The profile check value for
plan definition which
references PROFILE_CHECK_ID of
CS_PROF_CHECKS
Values can be =, , >, =,
CRITERIA_VALUE_HIGH NULL
VARCHAR2(150)
High value
of profile check
Low value of profile check
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column

Detailed Design
3 53
ATTRIBUTE11
ATTRIBUTE12
ATTRIBUTE13
ATTRIBUTE14
ATTRIBUTE15
ATTRIBUTE_CATEGORY
Indexes
Index Name
CSC_PLAN_HEADERS_B_U1

Column
Column
Column
Column
Column
Defining column
NOT NULL NUMBER(9)
Index Type
Sequence
UNIQUE
NOT UNIQUE
NOT UNIQUE
1
2
3
Column Name
PLAN_ID
ORIGINAL_PLAN_ID
PROFILE_CHECK_ID

3 54
Segment
Segment
Segment
Segment
Segment
Structure
record
CSC_PLAN_HEADERS_TL
CSC_PLAN_HEADERS_TL table stores the translated name, description
of the plan templates stored in CSC_PLAN_HEADERS_B table.
Foreign Keys
Primary Key Table
CSC_PLAN_HEADERS_B
Column Descriptions
Name
PLAN_ID
(PK)
NAME
DESCRIPTION
LANGUAGE (PK)
SOURCE_LANG
CREATION_DATE
LAST_UPDATE_DATE
CREATED_BY
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
Indexes
Index Name
Primary Key Column
Foreign Key Column
PLAN_ID
PLAN_ID
Null? Type
Description
NOT NULL NUMBER(15)
CSC_RS_PLANS_B
NOT NULL VARCHAR2(90) Unique name of the plan
template
NULL VARCHAR2(720) Description of the plan
NOT NULL VARCHAR2(12) Language code of the text in
name and description
NOT NULL VARCHAR2(12) Language code of the record
from which this was copied
during the upgrade
NOT NULL DATE
Standard Who column
NOT NULL DATE
Standard Who column
NOT NULL NUMBER(15)
Standard Who column
NOT NULL NUMBER(15)
Standard Who column
NULL NUMBER(15)
Standard Who column
Index Type
CSC_PLAN_HEADERS_TL_U1
UNIQUE
CSC_PLAN_HEADERS_TL_U2
UNIQUE
Sequence
4
5
5
6
Column Name
LANGUAGE
PLAN_ID
NAME
LANGUAGE

Detailed Design
3 55
CSC_PLAN_HEADERS_V
This view is based on CSC_PLAN_HEADRES_B &
CSC_PLAN_HEADRES_TL used in the client code
View Definition
CREATE VIEW CSC_PLAN_HEADERS_V
as SELECT
PNHB.ROWID
ROW_ID,
PNHB.PLAN_ID
PLAN_ID,
PNHTL.NAME
NAME,
CCPN.PARTY_ID
PARTY_ID,
PNHB.PLAN_GROUP_CODE
PLAN_GROUP_CODE,
PNHB.ORIGINAL_PLAN_ID
ORIGINAL_PLAN_ID,
FL.MEANING
GROUP_NAME,
PNHB.USE_FOR_CUST_ACCOUNT
USE_FOR_CUST_ACCOUNT,
PNHB.CUSTOMIZED_PLAN
CUSTOMIZED_PLAN,
PNHTL.DESCRIPTION
DESCRIPTION,
PNHB.START_DATE_ACTIVE
START_DATE_ACTIVE,
PNHB.END_DATE_ACTIVE
END_DATE_ACTIVE,
PNHB.PROFILE_CHECK_ID
PROFILE_CHECK_ID,
CPC.CHECK_NAME
PROFILE_CHECK_NAME,
PNHB.RELATIONAL_OPERATOR
RELATIONAL_OPERATOR,
PNHB.CRITERIA_VALUE_LOW
CRITERIA_VALUE_LOW,
PNHB.CRITERIA_VALUE_HIGH
CRITERIA_VALUE_HIGH,
PNHB.CREATION_DATE
CREATION_DATE,
PNHB.LAST_UPDATE_DATE
LAST_UPDATE_DATE,
PNHB.CREATED_BY
CREATED_BY,
PNHB.LAST_UPDATED_BY
LAST_UPDATED_BY,
PNHB.LAST_UPDATE_LOGIN
LAST_UPDATE_LOGIN,
PNHB.ATTRIBUTE1
ATTRIBUTE1,
PNHB.ATTRIBUTE2
ATTRIBUTE2,
PNHB.ATTRIBUTE3
ATTRIBUTE3,
PNHB.ATTRIBUTE4
ATTRIBUTE4,
PNHB.ATTRIBUTE5
ATTRIBUTE5,
PNHB.ATTRIBUTE6
ATTRIBUTE6,
PNHB.ATTRIBUTE7
ATTRIBUTE7,
PNHB.ATTRIBUTE8
ATTRIBUTE8,
PNHB.ATTRIBUTE9
ATTRIBUTE9,
PNHB.ATTRIBUTE10
ATTRIBUTE10,
PNHB.ATTRIBUTE11
ATTRIBUTE11,
PNHB.ATTRIBUTE12
ATTRIBUTE12,
PNHB.ATTRIBUTE13
ATTRIBUTE13,
PNHB.ATTRIBUTE14
ATTRIBUTE14,
PNHB.ATTRIBUTE15
ATTRIBUTE15,
PNHB.ATTRIBUTE_CATEGORY
ATTRIBUTE_CATEGORY,
PNHB.OBJECT_VERSION_NUMBER
FROM
CSC_PLAN_HEADERS_B PNHB,
CSC_PLAN_HEADERS_TL PNHTL,
CSC_CUSTOMIZED_PLANS CCPN,
CSC_PROF_CHECKS_VL CPC,
FND_LOOKUPS
FL
Where PNHB.PLAN_ID = PNHTL.PLAN_ID AND
PNHTL.LANGUAGE = USERENV(LANG) AND

3 56
PNHTL.PLAN_ID = CCPN.PLAN_ID (+) AND

PNHB.PLAN_GROUP_CODE = FL.LOOKUP_CODE (+)
FL.LOOKUP_TYPE (+) = CSC_PLAN_GROUP AND
PNHB.PROFILE_CHECK_ID = CPC.CHECK_ID
Column Descriptions
Name
AND
Null? Type
ROW_ID
PLAN_ID
NAME
NULL ROWID
NOT NULL NUMBER(15)
PARTY_ID
PLAN_GROUP_CODE
NOT NULL NUMBER(15)

ORIGINAL_PLAN_ID
NOT NULL NUMBER(15)
GROUP_NAME
NULL VARCHAR2(80)
CUSTOMIZED_PLAN
DESCRIPTION
START_DATE_ACTIVE
END_DATE_ACTIVE
PROFILE_CHECK_ID
NULL
NULL
NULL
NOT NULL
PROFILE_CHECK_NAME
RELATIONAL_OPERATOR
CRITERIA_VALUE_HIGH
CREATION_DATE
LAST_UPDATE_DATE
CREATED_BY
LAST_UPDATED_BY
LAST_UPDATE_LOGIN
ATTRIBUTE1
VARCHAR2(720)
DATE
DATE
NUMBER(15)
NULL VARCHAR2(80)
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NULL
NULL
VARCHAR2(150)
DATE
DATE
NUMBER(15)
NUMBER(15)
NUMBER(15)
VARCHAR2(450)
ATTRIBUTE2
NULL VARCHAR2(450)
ATTRIBUTE3
NULL VARCHAR2(450)
ATTRIBUTE4
NULL VARCHAR2(450)
ATTRIBUTE5
NULL VARCHAR2(450)
ATTRIBUTE6
NULL VARCHAR2(450)
ATTRIBUTE7
NULL VARCHAR2(450)
ATTRIBUTE8
NULL VARCHAR2(450)
Description
Row identifier
Unique identifier of the plan
Unique name of the plan
template
Party Identifier
Specifies the lookup code of
Identifier which is NULL for
plan templates and NOT NULL for
customized plans
QuickCode meaning for the plan
group code
customer account
plan is customized
Description of the plan
Effective start date of a plan
Effective end date of a plan
The profile check value for
plan definition which
references PROFILE_CHECK_ID of
CS_PROF_CHECKS
Unique name of the profile
check
Values can be =, , >, =,
CRITERIA_VALUE_LOW
NULL
VARCHAR2(150)
Low value
of profile check
High value of profile check
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column
Column
Column
Column
Column
Column
Column
Column

Detailed Design
3 57
ATTRIBUTE9
ATTRIBUTE10
ATTRIBUTE11
ATTRIBUTE12
ATTRIBUTE13
ATTRIBUTE14
ATTRIBUTE15
ATTRIBUTE_CATEGORY

Column
Column
Column
Column
Column
Column
Column
Defining column
NULL NUMBER(9)

3 58
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Structure
record
CSC_PLAN_LINES
CSC_PLAN_LINES stores the plan details of plan templates stored in
CSC_PLAN_HEADERS_B
Foreign Keys
Primary Key Table
CSC_PLAN_HEADERS_B
Column Descriptions
Name
LINE_ID
(PK)
Primary Key Column
Foreign Key Column
PLAN_ID
ID
PLAN_ID
CONDITION_ID
Null? Type
NOT NULL NUMBER(15)
PLAN_ID
NOT NULL NUMBER(15)
CONDITION_ID
NOT NULL NUMBER
LAST_UPDATE_DATE
CREATION_DATE
LAST_UPDATED_BY
CREATED_BY
LAST_UPDATE_LOGIN
ATTRIBUTE1
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NULL
DATE
DATE
NUMBER(15)
NUMBER(15)
NUMBER(15)
VARCHAR2(450)
ATTRIBUTE2
NULL VARCHAR2(450)
ATTRIBUTE3
NULL VARCHAR2(450)
ATTRIBUTE4
NULL VARCHAR2(450)
ATTRIBUTE5
NULL VARCHAR2(450)
ATTRIBUTE6
NULL VARCHAR2(450)
ATTRIBUTE7
NULL VARCHAR2(450)
ATTRIBUTE8
NULL VARCHAR2(450)
ATTRIBUTE9
NULL VARCHAR2(450)
ATTRIBUTE10
NULL VARCHAR2(450)
ATTRIBUTE11
NULL VARCHAR2(450)
ATTRIBUTE12
NULL VARCHAR2(450)
ATTRIBUTE13
NULL VARCHAR2(450)
ATTRIBUTE14
NULL VARCHAR2(450)
ATTRIBUTE15
NULL VARCHAR2(450)
ATTRIBUTE_CATEGORY
NULL VARCHAR2(90)
NOT NULL NUMBER(9)
Description
Unique identifier of plan
detail
CS_RSP_PLANS
References ID of
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Defining column

Detailed Design
3 59
Indexes
Index Name
Index Type
CSC_PLAN_LINES_U1
CSC_PLAN_LINES_U2
UNIQUE
UNIQUE
Sequence
1
2
3
Column Name
LINE_ID
PLAN_ID
CONDITION_ID

3 60
CSC_PLAN_LINES_V
This view is based on CSC_PLAN_LINES used in lock row event of
server side APIs
View Definition
CREATE VIEW CSC_PLAN_LINES_V
as SELECT
PNL.ROWID
ROW_ID,
PNL.LINE_ID
LINE_ID,
PNL.PLAN_ID
PLAN_ID,
PNL.CONDITION_ID
CONDITION_ID,
CNH.NAME
CONDITION_NAME,
CNH.CNH_TYPE
CONDITION_TYPE,
PNL.LAST_UPDATE_DATE
LAST_UPDATE_DATE,
PNL.CREATION_DATE
CREATION_DATE,
PNL.LAST_UPDATED_BY
LAST_UPDATED_BY,
PNL.CREATED_BY
CREATED_BY,
PNL.LAST_UPDATE_LOGIN
LAST_UPDATE_LOGIN,
PNL.ATTRIBUTE1
ATTRIBUTE1,
PNL.ATTRIBUTE2
ATTRIBUTE2,
PNL.ATTRIBUTE3
ATTRIBUTE3,
PNL.ATTRIBUTE4
ATTRIBUTE4,
PNL.ATTRIBUTE5
ATTRIBUTE5,
PNL.ATTRIBUTE6
ATTRIBUTE6,
PNL.ATTRIBUTE7
ATTRIBUTE7,
PNL.ATTRIBUTE8
ATTRIBUTE8,
PNL.ATTRIBUTE9
ATTRIBUTE9,
PNL.ATTRIBUTE10
ATTRIBUTE10,
PNL.ATTRIBUTE11
ATTRIBUTE11,
PNL.ATTRIBUTE12
ATTRIBUTE12,
PNL.ATTRIBUTE13
ATTRIBUTE13,
PNL.ATTRIBUTE14
ATTRIBUTE14,
PNL.ATTRIBUTE15
ATTRIBUTE15,
PNL.ATTRIBUTE_CATEGORY
ATTRIBUTE_CATEGORY,
PNL.OBJECT_VERSION_NUMBER
FROM
CSC_PLAN_LINES
PNL,
OKC_CONDITION_HEADERS_B CNH
Where PNL.CONDITION_ID = CNH.ID
Column Descriptions
Name
ROW_ID
LINE_ID
Null? Type
Description
NULL ROWID
NOT NULL NUMBER(15)
PLAN_ID
CONDITION_ID
CONDITION_NAME
CONDITION_TYPE
LAST_UPDATE_DATE
Row identifier
Unique identifier of plan
detail
NOT NULL NUMBER(15)
CS_RSP_PLANS
NOT NULL NUMBER(15)
References ID of
NOT NULL VARCHAR2(150) Condition Name
NOT NULL VARCHAR2(30) Surrogate key used for primary
unique identifiers
NOT NULL DATE
Standard Who column

Detailed Design
3 61
CREATION_DATE
LAST_UPDATED_BY
CREATED_BY
LAST_UPDATE_LOGIN
ATTRIBUTE1
NOT NULL DATE

NOT NULL NUMBER(15)
NOT NULL NUMBER(15)
NULL NUMBER(15)
NULL VARCHAR2(450)
ATTRIBUTE2
NULL VARCHAR2(450)
ATTRIBUTE3
NULL VARCHAR2(450)
ATTRIBUTE4
NULL VARCHAR2(450)
ATTRIBUTE5
NULL VARCHAR2(450)
ATTRIBUTE6
NULL VARCHAR2(450)
ATTRIBUTE7
NULL VARCHAR2(450)
ATTRIBUTE8
NULL VARCHAR2(450)
ATTRIBUTE9
NULL VARCHAR2(450)
ATTRIBUTE10
NULL VARCHAR2(450)
ATTRIBUTE11
NULL VARCHAR2(450)
ATTRIBUTE12
NULL VARCHAR2(450)
ATTRIBUTE13
NULL VARCHAR2(450)
ATTRIBUTE14
NULL VARCHAR2(450)
ATTRIBUTE15
NULL VARCHAR2(450)
ATTRIBUTE_CATEGORY
NULL VARCHAR2(90)
NULL NUMBER(9)
Standard Who column

Standard Who column
Standard Who column
Standard Who column
Descriptive Flexfield
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Column
Defining column

3 62
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Structure
record
CSC_PLAN_SEARCH_V
This view is used to perfom serarch operation on the plans module.
View Definition
CREATE VIEW CSC_PLAN_SEARCH_V
as SELECT
hzp.party_id
party_id,
cup.plan_id
plan_id,
cup.plan_name
plan_name,
hzp.party_name
party_name,
hzp.party_number
party_number,
cust_account_id,
hzca.account_number
account_number,
hzca.account_name
account_name,
hzca.org_id
cust_account_org,
hop.name
organization_name,
cup.plan_status_code
plan_status_code,
cup.plan_status_meaning
plan_status,
cup.start_date_active
start_date_active,
cup.end_date_active
end_date_active,
cup.plan_group_code
plan_group_code,
cup.group_name
group_name,
cup.use_for_cust_account
use_for_cust_account,
cup.customized_plan
customized_plan
Where
from
hz_parties
hzp,
hzca,
csc_cust_plans_v
cup,
hr_operating_units
hop
where hzp.party_id
= hzca.party_id (+)
and
hzca.party_id
= cup.party_id (+)
and
= cup.cust_account_id (+)
and
hzca.org_id
= cup.cust_account_org (+)
and
hzca.org_id
= hop.organization_id (+)
Column Descriptions
Name
PARTY_ID
Null? Type
Description
NOT NULL NUMBER(15)
PLAN_ID
PLAN_NAME
PARTY_NAME
PARTY_NUMBER
CUST_ACCOUNT_ID
ACCOUNT_NUMBER
ACCOUNT_NAME
CUST_ACCOUNT_ORG
ORGANIZATION_NAME
PLAN_STATUS_CODE
HZ_PARTIES
NULL NUMBER(15)
CSC_PLAN_HEADERS_B.
NULL VARCHAR2(90) The name of the plan from
CSC_PLAN_HEADES_TL.
NOT NULL VARCHAR2(255) Party Name.
NOT NULL VARCHAR2(30) Party Number.
NULL NUMBER(15)
Customer Account Identifier.
NULL VARCHAR2(30) Account Number.
NULL VARCHAR2(240) Account Name.
NULL NUMBER(15)
Operating Unit Identifier.
NULL VARCHAR2(60) Organization Name.
Applied, Removed,
Disabled

Detailed Design
3 63
PLAN_STATUS
NULL VARCHAR2(80)
START_DATE_ACTIVE
END_DATE_ACTIVE
PLAN_GROUP_CODE
NULL DATE
NULL DATE
NULL VARCHAR2(30)
GROUP_NAME
NULL VARCHAR2(80)
NULL VARCHAR2(3)
CUSTOMIZED_PLAN
NULL VARCHAR2(3)
Description of the Plan Status

Code.
Effective Start Date.
Effective End Date.
Specifies what group the plan
belongs to.
Group Name.
customer account
plan is customized

3 64
CSC_PROF_BLOCKS_B
CSC_PROF_BLOCKS_B stores the profile check variable information
Column Descriptions
Name
BLOCK_ID
(PK)
BLOCK_NAME_CODE
Null? Type
NOT NULL
START_DATE_ACTIVE
NULL
END_DATE_ACTIVE
NULL
SEEDED_FLAG
NULL
OBJECT_CODE
NULL
SQL_STMNT_FOR_DRILLDOWN
NULL
SQL_STMNT
NULL
SELECT_CLAUSE
NULL
CURRENCY_CODE
NULL
FROM_CLAUSE
NULL
WHERE_CLAUSE
NULL
ORDER_BY_CLAUSE
NULL
OTHER_CLAUSE
NULL
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NOT NULL
Unique identifier of the

profile check variable
VARCHAR2(240) The block name that is not
translatable
DATE
The date when the profile check
variable becomes active
DATE
variable becomes inactive
VARCHAR2(3)
Identifier to know if the
record is seed or not
VARCHAR2(30) The code from JTF_OBJECTS to
know the drilldown form
VARCHAR2(4000) The SQL Statement used to
drilldown
VARCHAR2(4000) The SQl statement of the
VARCHAR2(2000) The select clause used to build
the SQL statement
VARCHAR2(15) The currency code of the
VARCHAR2(240) The from clause used to build
the SQL statement
VARCHAR2(2000) The where clause used to build
the SQL statement
VARCHAR2(240) The order by clause used to
build the SQL statement
VARCHAR2(240) Other SQL related statements
used to build the SQL statement
NUMBER
Standard Who column
DATE
Standard Who column
NUMBER
Standard Who column
DATE
Standard Who column
NUMBER
Standard Who column
NUMBER(9)
Index Type
CSC_PROF_BLOCKS_B_U1
CSC_PROF_BLOCKS_B_U2
Description
NOT NULL NUMBER
UNIQUE
UNIQUE
Sequence
1
2
Column Name
BLOCK_ID
BLOCK_NAME_CODE

Detailed Design
3 65
CSC_PROF_BLOCKS_TL
CSC_PROF_BLOCKS_TL table stores the translated columns of profile
check variables stored in CSC_PROF_BLOCKS_B table
Foreign Keys
Primary Key Table
CSC_PROF_BLOCKS_B
Primary Key Column
Foreign Key Column
BLOCK_ID
BLOCK_ID
Column Descriptions
Name
BLOCK_ID
(PK)
LANGUAGE
(PK)
SOURCE_LANG
BLOCK_NAME
DESCRIPTION
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
Null? Type
Description
NOT NULL NUMBER
References BLOCK_ID of
CSC_PROF_BLOCKS_B
block_name and description
during the upgrade
NOT NULL VARCHAR2(240) The name of the profile check
variable
NULL VARCHAR2(720) The description of the profile
check variable
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NULL NUMBER
Standard Who column
Index Type
CSC_PROF_BLOCKS_TL_U1
UNIQUE
CSC_PROF_BLOCKS_TL_U2
UNIQUE
Sequence
Column Name
1
2
15
20
BLOCK_ID
LANGUAGE
LANGUAGE
BLOCK_NAME

3 66
CSC_PROF_BLOCK_RESULTS
CSC_PROF_BLOCK_RESULTS stores the value of the profile check
variables per party and account
Foreign Keys
Primary Key Table
CSC_PROF_BLOCKS_B
Column Descriptions
Name
BLOCK_RESULTS_ID
BLOCK_ID
Primary Key Column
Foreign Key Column
BLOCK_ID
BLOCK_ID
Null? Type
(PK)
PARTY_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG_ID
VALUE
CURRENCY_CODE
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
CSC_PROF_BLOCK_RESULTS_N1
CSC_PROF_BLOCK_RESULTS_U1
CSC_PROF_BLOCK_RESULTS_U2
Description
NOT NULL NUMBER

NOT NULL NUMBER
Unique identifier of the record

References the BLOCK_ID in
CSC_PROF_BLOCKS_B
NOT NULL NUMBER
References PARTY_ID in
HZ_PARTIES
NULL NUMBER
HZ_CUST_ACOUNTS_ALL
NULL NUMBER
References ORG_ID in
HZ_CUST_ACCOUTNS_ALL
NULL VARCHAR2(240) The result of the profile check
variable
NULL VARCHAR2(15) The currency code of the value
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NULL NUMBER
Standard Who column
Index Type
Sequence
NOT UNIQUE
UNIQUE
UNIQUE
1
5
2
4
6
8
Column Name
BLOCK_ID
BLOCK_RESULTS_ID
CUST_ACCOUNT_ORG_ID
CUST_ACCOUNT_ID
PARTY_ID
BLOCK_ID

Detailed Design
3 67
CSC_PROF_BLOCK_RESULTS_V
View of CSC_PROF_BLOCK_RESULTS
View Definition
CREATE VIEW CSC_PROF_BLOCK_RESULTS_V
as SELECT
block_results_id
, block_id
, party_id
, cust_account_id
, cust_account_org_id
, value
, currency_code
, created_by
, creation_date
, last_updated_by
, last_update_date
, last_update_login
Where FROM csc_prof_block_results
Column Descriptions
Name
BLOCK_RESULTS_ID
BLOCK_ID
PARTY_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG_ID
VALUE
CURRENCY_CODE
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Null? Type
Description
NOT NULL NUMBER

NOT NULL NUMBER

CSC_PROF_BLOCKS_B
NOT NULL NUMBER
HZ_PARTIES
NULL NUMBER
HZ_CUST_ACOUNTS_ALL
NULL NUMBER
HZ_CUST_ACCOUTNS_ALL
variable
NOT NULL NUMBER
Standard Who Column
NOT NULL DATE
Standard Who Column
NOT NULL NUMBER
Standard Who Column
NOT NULL DATE
Standard Who Column
NULL NUMBER
Standard Who Column

3 68
CSC_PROF_CHECKS_B
CSC_PROF_CHECKS_B stores the profile check information
Foreign Keys
Primary Key Table
CSC_PROF_BLOCKS_B
Column Descriptions
Name
CHECK_ID
(PK)
CHECK_NAME_CODE
START_DATE_ACTIVE
END_DATE_ACTIVE
SEEDED_FLAG
SELECT_TYPE
SELECT_BLOCK_ID
DATA_TYPE
FORMAT_MASK
THRESHOLD_GRADE
THRESHOLD_RATING_CODE
THRESHOLD_COLOR_CODE
CHECK_UPPER_LOWER_FLAG
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
Primary Key Column
Foreign Key Column
BLOCK_ID
SELECT_BLOCK_ID
Null? Type
Unique identifier of the

profile check
NOT NULL VARCHAR2(240) The check name that is not
translatable
NULL DATE
variable becomes active
NULL DATE
variable becomes inactive
NULL VARCHAR2(3)
Identifier to know if the
record is seed or not
NULL VARCHAR2(3)
To know the type of profile
check
NULL NUMBER
CSC_PROF_BLOCKS_B
NULL VARCHAR2(30) The data type of the profile
check varaible result
NULL VARCHAR2(30) The format mask to be used by
the profile check
NULL VARCHAR2(9)
Indicator to know if the result
is on threshold or not
NULL VARCHAR2(30) The rating code if the pofile
check reach the threshold
NULL VARCHAR2(30) The color code used if the
profile check reach the
threshold
NULL VARCHAR2(3)
Indicates if the threshold is
for lower or upper value.
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NULL NUMBER
Standard Who column
NOT NULL NUMBER(9)
Index Type
CSC_PROF_CHECKS_B_U1
CSC_PROF_CHECKS_B_U2
Description
NOT NULL NUMBER
UNIQUE
UNIQUE
Sequence
1
2
Column Name
CHECK_ID
CHECK_NAME_CODE

Detailed Design
3 69
CSC_PROF_CHECKS_TL
CSC_PROF_CHECKS_TL table stores the translated columns of profile
checks stored in CSC_PROF_CHECKS_B table
Foreign Keys
Primary Key Table
CSC_PROF_CHECKS_B
Primary Key Column
Foreign Key Column
CHECK_ID
CHECK_ID
Column Descriptions
Name
CHECK_ID
(PK)
LANGUAGE
(PK)
SOURCE_LANG
CHECK_NAME
DESCRIPTION
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
Null? Type
Description
NOT NULL NUMBER
References the check_id id

CSC_PROF_CHECKS_B
check_name and description
during the upgrade
NOT NULL VARCHAR2(240) The name of the profile check
NULL VARCHAR2(720) The description of the profile
check
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NULL NUMBER
Standard Who column
Index Type
CSC_PROF_CHECKS_TL_U1
UNIQUE
CSC_PROF_CHECKS_TL_U2
UNIQUE
Sequence
Column Name
1
2
15
20
CHECK_ID
LANGUAGE
LANGUAGE
CHECK_NAME

3 70
CSC_PROF_CHECK_RATINGS
CSC_PROF_CHECK_RATINGS stores the rating and color information
Foreign Keys
Primary Key Table
CSC_COLOR_CODES
CSC_PROF_CHECKS_B
Column Descriptions
Name
CHECK_RATING_ID
CHECK_ID
Primary Key Column
Foreign Key Column
RATING_CODE
COLOR_CODE
CHECK_ID
RATING_CODE
COLOR_CODE
CHECK_ID
Null? Type
(PK)
CHECK_RATING_GRADE
RATING_CODE
COLOR_CODE
RANGE_LOW_VALUE
RANGE_HIGH_VALUE
LAST_UPDATE_DATE
LAST_UPDATED_BY
CREATION_DATE
CREATED_BY
LAST_UPDATE_LOGIN
Indexes
Index Name

References CHECK_ID of
CS_PROF_CHECKS_B
The order of displaying the
ratings of a check variable.
NOT NULL VARCHAR2(30) Specifies the ratings available
for a check variable, eg Low
NOT NULL VARCHAR2(30) The color of the rating
NULL VARCHAR2(240) The low value where the value
is compared
NULL VARCHAR2(240) The high value where the value
is compared
NOT NULL DATE
Standard Who column
NOT NULL NUMBER(15)
Standard Who column
NOT NULL DATE
Standard Who column
NOT NULL NUMBER(15)
Standard Who column
NULL NUMBER(15)
Standard Who column
Index Type
CSC_PROF_CHECK_RATINGS_U1
Description
NOT NULL NUMBER(15)

NOT NULL NUMBER
UNIQUE
Sequence
2
Column Name
CHECK_RATING_ID

Detailed Design
3 71
CSC_PROF_CHECK_RATINGS_V
View of CSC_PROF_CHECK_RATINGS
View Definition
CREATE VIEW CSC_PROF_CHECK_RATINGS_V
as SELECT
rowid ROW_ID
, check_rating_id
, check_id
, check_rating_grade
, rating_code
, color_code
, range_low_value
, range_high_value
, last_update_date
, last_updated_by
, creation_date
, created_by
, last_update_login
Where FROM csc_prof_check_ratings
Column Descriptions
Name
ROW_ID
CHECK_RATING_ID
CHECK_ID
CHECK_RATING_GRADE
RATING_CODE
COLOR_CODE
RANGE_LOW_VALUE
RANGE_HIGH_VALUE
LAST_UPDATE_DATE
LAST_UPDATED_BY
CREATION_DATE
CREATED_BY
LAST_UPDATE_LOGIN
Null? Type
Description
NULL ROWID
NULL NUMBER(15)
NOT NULL NUMBER
Row Id
References CHECK_ID of
CS_PROF_CHECKS_B
NULL VARCHAR2(9)
The order of displaying the
ratings of a check variable.
NULL VARCHAR2(30) Specifies the ratings available
for a check variable, eg Low
NULL VARCHAR2(30) The color of the rating
NULL VARCHAR2(240) The low value where the value
is compared
NULL VARCHAR2(240) The high value where the value
is compared
NOT NULL DATE
Standard Who Column
NOT NULL NUMBER(15)
Standard Who Column
NOT NULL DATE
Standard Who Column
NOT NULL NUMBER(15)
Standard Who Column
NULL NUMBER(15)
Standard Who Column

3 72
CSC_PROF_CHECK_RESULTS
CSC_PROF_BLOCK_RESULTS stores the value of the profile checks per
party and account
Foreign Keys
Primary Key Table
CSC_PROF_CHECKS_B
Column Descriptions
Name
CHECK_RESULTS_ID
CHECK_ID
Primary Key Column
Foreign Key Column
CHECK_ID
CHECK_ID
Null? Type
(PK)
PARTY_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG_ID
VALUE
CURRENCY_CODE
GRADE
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
CSC_PROF_CHECK_RESULTS_N1
CSC_PROF_CHECK_RESULTS_U1
CSC_PROF_CHECK_RESULTS_U2
Description
NOT NULL NUMBER

NOT NULL NUMBER

References CHECK_ID in
CSC_PROF_CHECKS_B
NOT NULL NUMBER
HZ_PARTIES
NULL NUMBER
NULL NUMBER
NULL VARCHAR2(9)
The grade of the the value
NOT NULL NUMBER
Standard Who colum
NOT NULL DATE
Standard Who colum
NOT NULL NUMBER
Standard Who colum
NOT NULL DATE
Standard Who colum
NULL NUMBER
Standard Who colum
Index Type
Sequence
NOT UNIQUE
UNIQUE
UNIQUE
1
5
2
4
6
8
Column Name
CHECK_ID
CHECK_RESULTS_ID
CUST_ACCOUNT_ORG_ID
CUST_ACCOUNT_ID
PARTY_ID
CHECK_ID

Detailed Design
3 73
CSC_PROF_CHECK_RESULTS_V
View of CSC_PROF_CHECK_RESULTS
View Definition
CREATE VIEW CSC_PROF_CHECK_RESULTS_V
as SELECT
check_results_id
, check_id
, party_id
, cust_account_id
, cust_account_org_id
, value
, currency_code
, grade
, created_by
, creation_date
, last_updated_by
, last_update_date
, last_update_login
Where FROM csc_prof_check_results
Column Descriptions
Name
CHECK_RESULTS_ID
CHECK_ID
PARTY_ID
CUST_ACCOUNT_ID
CUST_ACCOUNT_ORG_ID
VALUE
CURRENCY_CODE
GRADE
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Null? Type
Description
NOT NULL NUMBER

NOT NULL NUMBER

References CHECK_ID in
CSC_PROF_CHECKS_B
NOT NULL NUMBER
HZ_PARTIES
NULL NUMBER
NULL NUMBER
NULL VARCHAR2(9)
The grade of the the value
NOT NULL NUMBER
Standard Who Column
NOT NULL DATE
Standard Who Column
NOT NULL NUMBER
Standard Who Column
NOT NULL DATE
Standard Who Column
NULL NUMBER
Standard Who Column

3 74
CSC_PROF_CHECK_RULES_B stores the conditions used by the profile
check
Foreign Keys
Primary Key Table
CSC_PROF_BLOCKS_B
CSC_PROF_BLOCKS_B
CSC_PROF_CHECKS_B
Column Descriptions
Name
CHECK_ID
(PK)
Primary Key Column
Foreign Key Column
BLOCK_ID
BLOCK_ID
CHECK_ID
BLOCK_ID
EXPR_TO_BLOCK_ID
CHECK_ID
Null? Type
Description
NOT NULL NUMBER
SEQUENCE (PK)
LOGICAL_OPERATOR
NOT NULL NUMBER

NULL VARCHAR2(30)
LEFT_PAREN
BLOCK_ID
NULL VARCHAR2(30)
NOT NULL NUMBER
COMPARISON_OPERATOR
EXPR_TO_BLOCK_ID
RIGHT_PAREN
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
NULL VARCHAR2(45)
NULL NUMBER
NULL
NULL
NULL
NULL
NULL
NULL
NOT NULL
NOT
NOT
NOT
NOT
VARCHAR2(30)
NUMBER
DATE
NUMBER
DATE
NUMBER
NUMBER(9)
Index Type
CSC_PROF_CHECK_RULES_U1
UNIQUE
Sequence
1
2
References the CHECK_ID of

CSC_PROF_CHECKS_B
The sequence of the record
Indicates if the logical
operator is OR, AND, etc
Stores the left parenthesis
References the BLOCK_ID in the
CSC_PROF_BLOCKS_B
The comparison operator used
CSC_PROF_BLOCKS_B
Stores the right parenthesis
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column Name
CHECK_ID
SEQUENCE

Detailed Design
3 75
CSC_PROF_CHECK_RULES_TL
CSC_PROF_CHECK_RULES_B stores the conditions used by the profile
check
Foreign Keys
Primary Key Table
Primary Key Column
Foreign Key Column
CHECK_ID
SEQUENCE
CHECK_ID
SEQUENCE
Column Descriptions
Name
CHECK_ID
(PK)
SEQUENCE
(PK)
LANGUAGE
(PK)
SOURCE_LANG
EXPRESSION
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
Null? Type
References the CHECK_ID in

NOT NULL NUMBER
References the SEQUENCE in
expression
during the upgrade
NULL VARCHAR2(240) The value where the result is
being compared at
NOT NULL NUMBER
Standard Who columns
NOT NULL DATE
NOT NULL NUMBER
NOT NULL DATE
NULL NUMBER
Index Type
CSC_PROF_CHECK_RULES_TL_U1
Description
NOT NULL NUMBER
UNIQUE
Sequence
1
2
4
Column Name
CHECK_ID
SEQUENCE
LANGUAGE

3 76
CSC_PROF_GROUPS_B
Base Table to Store profile Group information
Column Descriptions
Name
GROUP_ID (PK)
GROUP_NAME_CODE
START_DATE_ACTIVE
END_DATE_ACTIVE
USE_IN_CUSTOMER_DASHBOARD
PARTY_TYPE
SEEDED_FLAG
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
Null? Type
Index Type
CSC_PROF_GROUPS_B_U1
CSC_PROF_GROUPS_B_U2
Description
NOT NULL NUMBER

Unique Identifier
NOT NULL VARCHAR2(240) Code for the profile groups.
Should be unique
NULL DATE
Date at which the profile group
becomes active
NULL DATE
Date at which the profile group
becomes Inactive
NULL VARCHAR2(3)
Indicator whether this is a
dashboard group Y signifies
it is a dashboard group
NULL VARCHAR2(30) The party type for which this
group is defined
PERSON,ORGANIZATION,GROUP
. ALL Signifies, group is for
all type of parties
NULL VARCHAR2(3)
Identifier to indicate whether
this is a seeded group Y
signifies a seeded group
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NULL NUMBER
Standard Who column
NOT NULL NUMBER(9)
Standard Column
UNIQUE
UNIQUE
Sequence
1
1
Column Name
GROUP_ID
GROUP_NAME_CODE

Detailed Design
3 77
CSC_PROF_GROUPS_TL
Translation Table to Store profile Group information
Foreign Keys
Primary Key Table
CSC_PROF_GROUPS_B
Primary Key Column
Foreign Key Column
GROUP_ID
GROUP_ID
Column Descriptions
Name
GROUP_ID
LANGUAGE
(PK)
(PK)
SOURCE_LANG
GROUP_NAME
DESCRIPTION
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
Null? Type
Description
NOT NULL NUMBER

Unique Identifier
Translation language for this
record
NOT NULL VARCHAR2(12) Source language for this
translated record
NOT NULL VARCHAR2(240) Name of the group Translated
Column
NULL VARCHAR2(720) Description for the profile
group
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NOT NULL NUMBER
Standard Who column
NOT NULL DATE
Standard Who column
NULL NUMBER
Standard Who column
Index Type
CSC_PROF_GROUPS_TL_U1
UNIQUE
CSC_PROF_GROUPS_TL_U2
UNIQUE
Sequence
Column Name
1
2
15
20
GROUP_ID
LANGUAGE
LANGUAGE
GROUP_NAME

3 78
CSC_PROF_GROUP_CATEGORIES
Store the categories that are present in a profile group . Categories are
needed only for Dashboard Groups
Foreign Keys
Primary Key Table
CSC_PROF_GROUPS_B
Column Descriptions
Name
GROUP_CATEGORY_ID
GROUP_ID
Primary Key Column
Foreign Key Column
GROUP_ID
GROUP_ID
Null? Type
(PK)
Description
NOT NULL NUMBER

NOT NULL NUMBER
CATEGORY_CODE
NULL VARCHAR2(30)
CATEGORY_SEQUENCE
NULL NUMBER
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NUMBER
DATE
NUMBER
DATE
NUMBER
Index Type
CSC_PROF_GROUP_CATEGORIES_U1
UNIQUE
Sequence
1
Unique Identifier
Foreign Key to
CSC_PROF_GROUPS_B.GROUP_ID
Lookup Code for CSC. The lookup
type is CSC_PROF_CATEGORIES .
Sequence of the category within
this Profile group
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
Column Name
GROUP_CATEGORY_ID

Detailed Design
3 79
CSC_PROF_GROUP_CATEGORIES_V
View of CSC_PROF_GROUP_CATEGORIES
View Definition
CREATE VIEW CSC_PROF_GROUP_CATEGORIES_V
as SELECT
a.rowid ROW_ID
, a.group_category_id
, a.group_id
, a.category_code
, a.category_sequence
, a.created_by
, a.creation_date
, a.last_updated_by
, a.last_update_date
, a.last_update_login
Where FROM csc_prof_group_categories a
Column Descriptions
Name
ROW_ID
GROUP_CATEGORY_ID
GROUP_ID
CATEGORY_CODE
CATEGORY_SEQUENCE
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Null? Type
Description
NULL ROWID
NOT NULL NUMBER
NOT NULL NUMBER
Row Id
Unique Identifier
Foreign Key to
NULL VARCHAR2(30) Lookup Code for CSC. The lookup
type is CSC_PROF_CATEGORIES .
NULL VARCHAR2(240) Sequence of the category within
this Profile group
NOT NULL NUMBER
Standard Who Column
NOT NULL DATE
Standard Who Column
NOT NULL NUMBER
Standard Who Column
NOT NULL DATE
Standard Who Column
NULL NUMBER
Standard Who Column

3 80
CSC_PROF_GROUP_CHECKS
Store the relation between profile groups and profile checks. This table
stores the Profile checks that are present in a profile group
Foreign Keys
Primary Key Table
CSC_PROF_CHECKS_B
CSC_PROF_GROUPS_B
Column Descriptions
Name
GROUP_ID (PK)
CHECK_ID (PK)
CHECK_SEQUENCE
Primary Key Column
Foreign Key Column
CHECK_ID
GROUP_ID
CHECK_ID
GROUP_ID
Null? Type
Description
NOT NULL NUMBER

NOT NULL NUMBER
NOT NULL NUMBER
END_DATE_ACTIVE
NULL DATE
START_DATE_ACTIVE
NULL DATE
CATEGORY_CODE
NULL VARCHAR2(30)
CATEGORY_SEQUENCE
NULL NUMBER
THRESHOLD_FLAG
NULL VARCHAR2(3)
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NUMBER
DATE
NUMBER
DATE
NUMBER
Index Type
CSC_PROF_GROUP_CHECKS_U1
UNIQUE
Sequence
15
20
Foerign key to CS_PROF_GROUPS

Foreign key to CS_PROF_CHECKS
Part of the primary key. This
is the manner of displaying the
check variables
The date when the check
variable from this group will
be inactive
be active
The category where a check
variable fall into
this group.
A flag indicating if a check
variable will be displayed only
on threshold
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column Name
CHECK_ID
GROUP_ID

Detailed Design
3 81
CSC_PROF_GROUP_CHECKS_V
View of CSC_PROF_GROUP_CHECKS
View Definition
CREATE VIEW CSC_PROF_GROUP_CHECKS_V
as SELECT
rowid ROW_ID
, group_id
, check_id
, check_sequence
, end_date_active
, start_date_active
, category_code
, category_sequence
, threshold_flag
, created_by
, creation_date
, last_updated_by
, last_update_date
, last_update_login
Where FROM csc_prof_group_checks
Column Descriptions
Name
ROW_ID
GROUP_ID
CHECK_ID
CHECK_SEQUENCE
Null? Type
NULL
NOT NULL
NOT NULL
NOT NULL
ROWID
NUMBER
NUMBER
NUMBER
END_DATE_ACTIVE
NULL DATE
START_DATE_ACTIVE
NULL DATE
CATEGORY_CODE
NULL VARCHAR2(30)
CATEGORY_SEQUENCE
NULL NUMBER
THRESHOLD_FLAG
NULL VARCHAR2(3)
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NUMBER
DATE
NUMBER
DATE
NUMBER
Description
Row Id
Foerign key to CS_PROF_GROUPS
Foreign key to CS_PROF_CHECKS
Part of the primary key. This
is the manner of displaying the
check variables
be inactive
be active
The category where a check
variable fall into
this group.
A flag indicating if a check
variable will be displayed only
on threshold
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column

3 82
CSC_PROF_MODULE_GROUPS
Relation between a form function and Profile groups. This specifies the
profile group , to be displayed in the profile window when it is
displayed in a form .
Foreign Keys
Primary Key Table
CSC_PROF_GROUPS_B
FND_FORM_FUNCTIONS
Column Descriptions
Name
MODULE_GROUP_ID
Primary Key Column
Foreign Key Column
GROUP_ID
FUNCTION_ID
GROUP_ID
FORM_FUNCTION_ID
Null? Type
Description
NOT NULL NUMBER
FORM_FUNCTION_ID
NULL NUMBER
PARTY_TYPE
NULL VARCHAR2(30)
GROUP_ID
NOT NULL NUMBER
DASHBOARD_GROUP_FLAG
CURRENCY_CODE
LAST_UPDATE_DATE
LAST_UPDATED_BY
CREATION_DATE
CREATED_BY
LAST_UPDATE_LOGIN
Indexes
Index Name
NULL VARCHAR2(15)
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
DATE
NUMBER
DATE
NUMBER
NUMBER
Index Type
CSC_PROF_MODULE_GROUPS_U1
UNIQUE
Sequence
5
The unique id of the module

group
Foreign key to
FND_FORM_FUNCTIONS. This will
associate a form with a profile
group
Type of party to which this
group is attached. In the form
function defined, for this type
of party, the profile checks
present in the given group
would be displayed
Foreign Key to
Can be either Y or N. Y
means that the group specified
in the group_id will be used in
Customer Dashboard and of
course N means will not be
used
The currency code to be used by
the profile group
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column Name
MODULE_GROUP_ID

Detailed Design
3 83
CSC_PROF_MODULE_GROUPS_V
View of CSC_PROF_MODULE_GROUPS
View Definition
CREATE VIEW CSC_PROF_MODULE_GROUPS_V
as SELECT
rowid ROW_ID
, module_group_id
, form_function_id
, party_type
, group_id
, dashboard_group_flag
, currency_code
, last_update_date
, last_updated_by
, creation_date
, created_by
, last_update_login
Where FROM csc_prof_module_groups
Column Descriptions
Name
ROW_ID
MODULE_GROUP_ID
Null? Type
NULL ROWID
NOT NULL NUMBER
FORM_FUNCTION_ID
NULL NUMBER
PARTY_TYPE
NULL VARCHAR2(30)
GROUP_ID
NULL NUMBER
DASHBOARD_GROUP_FLAG
CURRENCY_CODE
LAST_UPDATE_DATE
LAST_UPDATED_BY
CREATION_DATE
CREATED_BY
LAST_UPDATE_LOGIN
NULL VARCHAR2(15)
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
DATE
NUMBER
DATE
NUMBER
NUMBER
Description
Row Id
The unique id of the module
group
Foreign key to
FND_FORM_FUNCTIONS. This will
associate a form with a profile
group
Type of party to which this
group is attached. In the form
function defined, for this type
of party, the profile checks
present in the given group
would be displayed
Foreign Key to
Can be either Y or N. Y
means that the group specified
in the group_id will be used in
Customer Dashboard and of
course N means will not be
used
The currency code to be used by
the profile group
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column
Standard Who Column

3 84
Base table to Store Drilldown details for a profile variable. This stores
the column and table names for the drilldown form. Also stores the
object_code, which provides the form_function to drilldown
Foreign Keys
Primary Key Table
CSC_PROF_BLOCKS_B
Column Descriptions
Name
TABLE_COLUMN_ID
BLOCK_ID
TABLE_NAME
ALIAS_NAME
Primary Key Column
Foreign Key Column
BLOCK_ID
BLOCK_ID
Null? Type
(PK)
COLUMN_NAME
COLUMN_SEQUENCE

NOT NULL NUMBER
DRILLDOWN_COLUMN_FLAG
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
NULL VARCHAR2(3)
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NOT NULL
NUMBER(15)
DATE
NUMBER(15)
DATE
NUMBER(15)
NUMBER(9)
Index Type
CSC_PROF_TABLE_COLUMNS_U1
Description
NOT NULL NUMBER

NOT NULL NUMBER
NULL VARCHAR2(30)
UNIQUE
Sequence
1
Unique identifier
Foreign key to CS_PROF_BLOCKS_B
The real name of the table.
Alias name for this table, used
in the select statement
The real name of the column.
Column sequence for this
column.
Flag to indicate , whether this
column is the drilldown column.
i.e. whether this is the key
column to be used as parameter
to a form
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
The version on the record
Column Name
TABLE_COLUMN_ID

Detailed Design
3 85
CSC_PROF_TABLE_COLUMNS_TL
Translation table to Store Drilldown details for a profile variable. This
stores the column and table names for the drilldown form. Also stores
the object_code, which provides the form_function to drilldown
Foreign Keys
Primary Key Table
Primary Key Column
Foreign Key Column
TABLE_COLUMN_ID
TABLE_COLUMN_ID
Column Descriptions
Name
TABLE_COLUMN_ID
LANGUAGE (PK)
Null? Type
(PK)
SOURCE_LANG
Description
NOT NULL NUMBER

LABEL
NULL VARCHAR2(80)
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
Indexes
Index Name
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NUMBER
DATE
NUMBER
DATE
NUMBER
Index Type
CSC_PROF_TABLE_COLUMNS_TL_U1
UNIQUE
Sequence
1
2
Primary key for table columns

Language of this translated
record
Source Language of this
translated record
Label for the Column. Will be
displayed in the Drilldown
form.
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Standard Who column
Column Name
TABLE_COLUMN_ID
LANGUAGE

3 86
FND_LOOKUPS
FND_LOOKUPS is a view of selected columns from the table
FND_LOOKUP_VALUES. This view contains information about the
available QuickCodes in the language under which Oracle Applications
is currently running at your site. Oracle Application Object Library uses
this view to display information for LOVs.
View Definition
CREATE VIEW FND_LOOKUPS
as SELECT
LOOKUP_TYPE,
LOOKUP_CODE,
MEANING,
DESCRIPTION,
ENABLED_FLAG,
START_DATE_ACTIVE,
END_DATE_ACTIVE
from FND_LOOKUP_VALUES LV
Where LANGUAGE = userenv(LANG)
and VIEW_APPLICATION_ID = 0
and SECURITY_GROUP_ID =
fnd_global.lookup_security_group(LV.LOOKUP_TYPE, LV.VIEW_APPLICATION_ID)
Column Descriptions
Name
LOOKUP_TYPE
LOOKUP_CODE
MEANING
DESCRIPTION
ENABLED_FLAG
START_DATE_ACTIVE
END_DATE_ACTIVE
Null? Type
NULL VARCHAR2(240)
NULL DATE
NULL DATE
Description
QuickCode lookup type
QuickCode code
QuickCode meaning
Description
Enabled flag
The date when the QuickCode
becomes active
The date when the QuickCode
becomes inactive

Detailed Design
3 87
A Condition Header acts as a container for a set of conditions called
Condition Lines (OKC_CONDITION_LINES_B), each of which is a
boolean expression, and defines certain important information about the
Condition, such as if it is a template or if it should only be evaluated one
time. The Condition Header is associated with an Action
(OKC_ACTIONS_B). The occurrence of an Action causes the Condition
to be evaluated. If it evaluates to true, then the Outcomes
(OKC_OUTCOMES_B) associated with the Condition Header are
initiated. A Condition Header is not required to have Condition Lines.
In these cases, the Condition will evaluate to true for every occurrence of
its Action.
Foreign Keys
Primary Key Table
Primary Key Column
Foreign Key Column
CORRELATION
ACN_ID
QuickCodes Type
QuickCodes Table
CONDITION_VALID_YN
YES_NO
N
Y
FND_LOOKUPS
No
Yes
ONE_TIME_YN
YES_NO
N
Y
FND_LOOKUPS
No
Yes
TEMPLATE_YN
YES_NO
N
Y
FND_LOOKUPS
No
Yes
TRACKED_YN
YES_NO
N
Y
FND_LOOKUPS
No
Yes
OKC_ACTIONS_B
QuickCodes Columns
Column
Column Descriptions
Name
ID (PK)
ACN_ID
COUNTER_GROUP_ID
ONE_TIME_YN
NAME
BEFORE_AFTER
CNH_VARIANCE
CONDITION_VALID_YN
TRACKED_YN
DATE_ACTIVE
DATE_INACTIVE
CNH_TYPE
Null? Type
Description
NOT NULL NUMBER

NOT NULL NUMBER
NULL NUMBER(15)
Primary key column.

Foreign key to OKC_ACTIONS_B.
Surrogate key used for primary
unique identifiers.
Yes/No field.
NOT NULL VARCHAR2(150) Condition name.
NULL VARCHAR2(3)
Before/After field.
NULL NUMBER(4)
unique identifiers.
Yes/No field.
Yes/No field.
NOT NULL DATE
Date condition became active.
NULL DATE
Date condition became inactive.
NOT NULL VARCHAR2(30) Surrogate key used for primary
unique identifiers.

3 88
TEMPLATE_YN
DNZ_CHR_ID
NULL NUMBER
OBJECT_ID
NULL NUMBER
JTOT_OBJECT_CODE
NULL VARCHAR2(30)
NOT NULL NUMBER(9)
TASK_OWNER_ID
CREATED_BY
CREATION_DATE
LAST_UPDATED_BY
LAST_UPDATE_DATE
LAST_UPDATE_LOGIN
ATTRIBUTE_CATEGORY
ATTRIBUTE1
ATTRIBUTE2
ATTRIBUTE3
ATTRIBUTE4
ATTRIBUTE5
ATTRIBUTE6
ATTRIBUTE7
ATTRIBUTE8
ATTRIBUTE9
ATTRIBUTE10
ATTRIBUTE11
ATTRIBUTE12
ATTRIBUTE13
ATTRIBUTE14
ATTRIBUTE15
Indexes
Index Name
OKC_CONDITION_HEADERS_B_N1
OKC_CONDITION_HEADERS_B_N2
OKC_CONDITION_HEADERS_B_U1
OKC_CONDITION_HEADERS_B_U2
NULL NUMBER
NOT
NOT
NOT
NOT
NULL
NULL
NULL
NULL
NULL
NULL
NUMBER(15)
DATE
NUMBER(15)
DATE
NUMBER(15)
VARCHAR2(90)
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
VARCHAR2(450)
Index Type
Sequence
NOT UNIQUE
NOT UNIQUE
UNIQUE
UNIQUE
5
5
10
1
2
3
Yes/No field to denote if a

template was used.
Contract ID. Denormalized for
performance.
unique identifiers.
Foreign key to JTF_OBJECTS_B.
Represents view referenced by
OBJECT_ID columns.
Sequential number set at 1 on
insert and incremented on
update. Used by APIs to ensure
current record is passed.
unique identifiers.
Standard Who column.
Descriptive flexfield category
column.
Descriptive flexfield column.
Column Name
ACN_ID
DNZ_CHR_ID
ID
JTOT_OBJECT_CODE
OBJECT_ID
NAME

Detailed Design
3 89

3 90
Index
I
Indexes, 3 6
important note about, 3 6
Internal View List, 2 17
A
Application Building Block, 1 6
C
Column descriptions, 3 4
Columns, Who, 3 4
Concurrent Program List. See Concurrent
Program Definitions
L
Lookup types. See QuickCodes
M
Module List, 2 19
See also Module Definitions
Modules, 1 6
MultiLingual View List, 2 18
O
D
Database Diagram, 1 6
Database diagrams
Plans, 2 8
Profiles, 2 10
database diagrams, conventions, 2 5
Database triggers, 3 6
F
Foreign keys, 3 3
Form, 1 7
Form List. See Form Definitions
Oracle8 sequences. See Sequences
P
Public Table List, 2 12
Public View List, 2 15
Q
QuickCodes, 1 6
Columns that contain, 3 3
R
Relationship, 1 6
Index 1
Report List. See Report Definitions
S
Sequences, 3 6
T
CSC_COLOR_CODES, 3 7
CSC_COLOR_CODES_V, 3 8
CSC_CONDITION_EXPRESSION_V, 2 17
CSC_CONDITION_FUNCTION_V, 2 17
CSC_CONDITION_HEADERS_V, 3 9
CSC_CONDITION_LINE_DETAILS_V, 3
12
CSC_CONDITION_LINES_V, 3 11
CSC_CONDITION_OUTCOMES_V, 3 14
CSC_CONTACT_RESTRICTIONS_V, 2 17
CSC_CUST_PLANS, 3 26
CSC_CUST_PLANS_AUDIT, 3 28
CSC_CUST_PLANS_AUDIT_V, 3 30
CSC_CUST_PLANS_V, 3 33
CSC_CUSTOMER_ACCOUNTS_V, 2 17
CSC_CUSTOMER_ADDRESS_V, 2 17
CSC_CUSTOMER_PROFILE_DB_V, 2 17
CSC_CUSTOMER_PROFILE_V, 2 17
CSC_CUSTOMER_RESPONSE_CONT_V, 2
17
CSC_CUSTOMER_RESPONSE_V, 2 17
CSC_CUSTOMERS, 3 15
CSC_CUSTOMERS_AUDIT_HIST, 3 17
CSC_CUSTOMERS_AUDIT_HIST_V, 3 19
CSC_CUSTOMERS_V, 3 22
CSC_CUSTOMIZED_PLANS, 3 25
CSC_FND_ALL_COLUMNS_V, 2 17
CSC_GS_CUSTOMERS_V, 3 36
CSC_LOOKUPS, 3 47
CSC_PLAN_ENABLE_SETUP, 3 49
CSC_PLAN_ENABLE_SETUP_V, 3 51
CSC_PLAN_HEADERS_B, 3 53
CSC_PLAN_HEADERS_TL, 3 55
CSC_PLAN_HEADERS_V, 3 56
CSC_PLAN_HEADERS_VL, 2 18
Index 2
Oracle Customer Care Technical Reference Manual
CSC_PLAN_LINES, 3 59
CSC_PLAN_LINES_V, 3 61
CSC_PLAN_SEARCH_V, 3 63
CSC_PROF_BLOCK_RESULTS, 3 67
CSC_PROF_BLOCK_RESULTS_V, 3 68
CSC_PROF_BLOCKS_B, 3 65
CSC_PROF_BLOCKS_TL, 3 66
CSC_PROF_BLOCKS_VL, 2 18
CSC_PROF_CHECK_RATINGS, 3 71
CSC_PROF_CHECK_RATINGS_V, 3 72
CSC_PROF_CHECK_RESULTS, 3 73
CSC_PROF_CHECK_RESULTS_V, 3 74
CSC_PROF_CHECK_RULES_B, 3 75
CSC_PROF_CHECK_RULES_TL, 3 76
CSC_PROF_CHECKS_B, 3 69
CSC_PROF_CHECKS_TL, 3 70
CSC_PROF_CHECKS_VL, 2 18
CSC_PROF_DRILLDOWN_V, 2 17
CSC_PROF_GROUP_CATEGORIES, 3 79
CSC_PROF_GROUP_CATEGORIES_V, 3
80
CSC_PROF_GROUP_CHECKS, 3 81
CSC_PROF_GROUP_CHECKS_V, 3 82
CSC_PROF_GROUPS_B, 3 77
CSC_PROF_GROUPS_TL, 3 78
CSC_PROF_GROUPS_VL, 2 18
CSC_PROF_MODULE_GROUPS, 3 83
CSC_PROF_MODULE_GROUPS_V, 3 84
CSC_PROF_TABLE_COLUMNS_B, 3 85
CSC_PROF_TABLE_COLUMNS_TL, 3 86
CSC_PROF_TABLE_COLUMNS_VL, 2 18
CSC_PROFILE_CATEGORY_DB_V, 2 17
FND_APPLICATION_VL, 2 18
FND_FORM_FUNCTIONS_VL, 2 18
FND_LOOKUPS, 3 87
OKC_CONDITION_HEADERS_B, 3 88
Tables
See also Table and View Definitions
Column descriptions, 3 4
Foreign keys, 3 3
Indexes. See Indexes
Primary Keys, 3 4
QuickCodes Columns, 3 3
Who columns, 3 4, 3 5
V
View Definitions. See Table and View
Definitions
Views
See also Table and View Definitions; View
List
Derivation, 3 6
Index 3
Index 4
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Public Table List

CSC_COLOR_CODES stores information about color and

CSC_CUSTOMERS stores parties that criticallity is being

CSC_CUSTOMERS_AUDIT_HIST is used to store changes

CSC_CUSTOMIZED_PLANS stores the customer

CSC_CUST_PLANS stores the customer, plan association

CSC_CUST_PLANS_AUDIT stores the history of all

CSC_PLAN_ENABLE_SETUP table stores the names of the