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Quiz Results
Your score:

244.50 out of 256.50 (95.32%)

Score by categories:
crmeasy: 5 out of 9 (56%)
SAP CRM BUSINESS SCENARIOS: 20 out of 22 (91%)
SAP CRM BASIC FUNCTIONS: 44.5 out of 49.5 (90%)
SAP CRM TECHNOLOGY INTEGRATION: 44 out of 44 (100%)
SAP CRM INTERACTION CHANNELS: 33 out of 36 (92%)
SAP CRM MASTER DATA: 18 out of 18 (100%)
SAP CRM MIDDLEWARE: 28 out of 28 (100%)
SAP CRM TRANSACTION PROCESSING: 12 out of 14 (86%)
SAP CRM USER INTERFACE: 40 out of 40 (100%)
Passing score:

205.20 (80.00%)

Elapsed time:

17:28

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Question 1

You have to configure the download of business objects from SAP ERP to SAP CRM. Which steps are part of the initial downloads of
business objects from ERP to CRM? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Monitor download via the download monitor (Transaction R3AS).

39%

Define clock size for Adaptor objects (Transaction R3AC1).

37%

Assign subscription in the Administration Console (Transaction SMOEAC).

13%

Activate the replication & Realignment Queue (Transaction SMOHQUEUE).

10%

This question was answered 31 times

Your score: 8

Question 2

Action Profiles can only be assigned to transaction types. (Only one answer is correct).
Correct

Your choice

Users

Answer choices

statistics

True

22%

False

78%

This question was answered 18 times

Your score: 4

Question 3

Which of the following is correct for SAP CRM Interactive reports? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

They can created on CRM web UI by users.

50%

They require a separate SAP BW system.

0%

They can be created in SAP CRM GUI.

17%

They are created via in Web UI using a wizard.

33%

This question was answered 9 times

Your score: 8

Question 4

An Organization unit can have the function of Sales, Service and Marketing at the same time? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

True

83%

False

17%

This question was answered 6 times

Your score: 4

Question 5

The navigation bar can include which of the following? (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Application search launches.

21%

An URL link

27%

SAP NetWeaver BI reports and analysis

27%

Transactions in other systems.

25%

This question was answered 27 times

Your score: 8

Question 6

Which of the following are part of CRM e-service solution? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Installed Base Management

26%

Billing and Payment

22%

Knowledge Management

27%

Complaints and Returns Management

23%

Customer Segmentation

1%

This question was answered 23 times

Your score: 8

Question 7

CRM 7.0 can work as a standalone system (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

True

100%

False

0%

This question was answered 16 times

Your score: 4

Question 8

Your team members are concerned about the use of Solution Manager in their projects. Which of the following would explain why
they should use Solution Manager? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Solution Manager is only used for storing documentation.

7%

Solution Manager is an issue handling tool that connect to one SAP system.

22%

Solution Manager is best utilised through all phases, in order to reuse

definedbusiness processes in testing, configuration and operations

65%

Solution Manager is best utilised through the go-live process because it can

7%

only be used during this phase of a project.

This question was answered 33 times

Your score: 8

Question 9

The fastest place to access a link on CRM Web UI is in (Only one answer is correct).
Correct
Answer choices

A logical link group

Your choice

Users
statistics

8%

A direct link group

88%

A work center link group

0%

A navigation link group

4%

A system link group

0%

This question was answered 25 times

Your score: 10

Question 10

Accessories for products can be used in the context of product promotions. Where can you maintain the accessories for a product?
(Only one answer is correct).

Correct

Your choice

Answer choices

Users
statistics

In the product master maintenance.

20%

In the Top N list customizing.

0%

In the cross sell/up sell rules.

0%

Relationships

80%

This question was answered 10 times

Your score: 8

Question 11

Which of the following statements are correct for Partner Determination Procedure customizing? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Access sequence is assigned to Partner function.

32%

Access sequence is assigned to partner determination procedure..

17%

Partner determination procedure can not be assigned to item category.

2%

Partner function category is assigned to partner function.

37%

Partner function set up can influence calendar maintenance.

12%

This question was answered 16 times

Your score: 3

Question 12

Which of the following processes, among others, belong to SAP CRM Sales? (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Activity Management.

34%

Complaint Management.

3%

Account & Contact Management.

38%

Territory Management.

24%

This question was answered 11 times

Your score: 6

Question 13

There are several ways to adapt the WebClient UI application. Which of the following can be achieved using the "Configuration Tool"?
(Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Creating new customer specific field.

9%

Maintaining view skins.

17%

Adding/removing fields to/from a view.

74%

This question was answered 23 times

Your score: 6

Question 14

You are a key member of a CRM implementation project. Which of the following describes an accurate User Interface Strategy?
(Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Business users should use CRM Webclient UI, advance users can use SAP
GUI.

11%

Business users should user CRM webclient, Administrators can use SAP GUI.

89%

Business users should use CRM webclient, Administrators can use either

0%

People Centric User Interface (PCUI) or SAP GUI.

Business users should use Web Client for interaction center and PCUI
forother processes.

0%

This question was answered 28 times

Your score: 8

Question 15

Which of the following are used for Billing item category determination? (More than one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Source transaction type

32%

Source Payer

5%

Source item category

34%

Source Sold-to-party

13%

Source business partner

16%

This question was answered 14 times

Your score: 7.5

Question 16

You have been told that a prospective customer created in ECC has not been replicated to CRM. Where would you check as a part of
trouble shooting. (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Admin Console (SMOEAC).

6%

ECC Outbound Queue (SMQ1).

19%

CRM Outbound Queue (SMQ1).

3%

Display Bdoc Messages (SMW01).

25%

Filter in the business object (R3AC1).

22%

ECC Inbound Queue (SMQ2).

3%

CRM Inbound Queue (SMQ2).

22%

This question was answered 16 times

Your score: 12

Question 17

Your customer wants to use a new business activity for capturing trade fair contacts that can be used as follow up documents for
leads. Which of the following settings mandatory to fulfil these requirements? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Define a transaction type for the Trade Fair contacts using a leading

37%

businesstransaction category 'Business Activity'.

Set up Copy control for source transaction type 'Lead' and target transaction
type 'Trade fair contact'.

34%

Maintain item category determination for the trade fair contact.

23%

Implement a BADI for copy control.

6%

This question was answered 14 times

Your score: 4

Question 18

The scratch pad is a useful features in the Interaction Centre. Which of the following are true?
Correct
Answer choices

Agents can enter text into the scratch pad at anytime during the customer

Your choice

Users
statistics

67%

interaction.
Import of scratch pad is possible only for Sales Orders.

8%

The content of the scratch pad will be automatically stored with the

25%

contactonce the interaction has ended.

This question was answered 26 times

Your score: 3

Question 19

You are responsible for data loads of business objects such as Business Partners and Sales orders from CRM to ERP. What can you
do to reduce the data load? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Apply filter in the Communication station.

0%

Apply filter in the Administration console.

27%

Apply filter in BDOC modeller.

0%

Apply filter in Business Adaptor Objects.

73%

This question was answered 15 times

Your score: 8

Question 20

In CRM billing output processing, date can be send to which of the following? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Printer

24%

Fax

24%

Email

24%

SAP BI

20%

SAP APO

7%

This question was answered 14 times

Your score: 10

Question 21

Which of the below tool shows that which queue an agent is currently working in is called? (Only one answer is correct).
Correct

Your choice

Users

Answer choices

statistics

Navigation Bar

4%

Call List Management

4%

Manager Dashboard

81%

Intent-Driven Interaction

11%

This question was answered 27 times

Your score: 8

Question 22

You are tasked with creating an Organizational Model in SAP CRM. The client wants to use both Sales & Service in SAP CRM, and
logistics in SAP ERP. One of the organization element is called "Singapore Sales & Services". Which of the following are relevant
questions to ask the client? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Is the SAP CRM Org model to be used via RFC calls from SAP ERP? This

4%

would allow us to keep only the SAP CRM Org model and not to create an
ERP Org model at all.
Is the Org model to be used in automatic org determination in SAP CRM?

49%

Do we want the same Org model to be used for both Sales & Service or

47%

shouldwe create Service Org model and a Sales Org model separately in
SAP CRM?
This question was answered 25 times

Your score: 8

Question 23

This is a test question

Correct

Your choice

Answer choices

Users
statistics

True

94%

False

6%

This question was answered 72 times

Your score: 5

Question 24

What could MDM assist with? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Harmonizing product data.

43%

Configuration the IMG in multiple source system.

7%

Handling duplicate customer records.

47%

Handling multiple ABAP lines of code.

3%

This question was answered 32 times

Your score: 8

Question 25

In account management within SAP CRM, by which of the following objects is the number assignment during account creation? (Only
one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Account Type

0%

Grouping

93%

Role

7%

This question was answered 15 times

Your score: 6

Question 26

You have some new agents working in the Interaction centre. What functionality can you use to guide them better in their
conversation with the customers? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Interactive Scripting

96%

Knowledge Article routing

0%

Service level workflows

4%

This question was answered 27 times

Your score: 6

Question 27

You can set up the CRM system in a way that all the activities can be created as a follow up transaction without customizing copying
control of transaction . (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

True

60%

False

40%

This question was answered 10 times

Your score: 4

Question 28

Your company is implementing SAP CRM and SAP ERP in phase 1. They are planning a phase 2 to include SAP SRM and SAP
SCM. Their goal is to minimize changes and therefore costs. They ask your for an opinion on when to install the Solution Manager.
(Only one answer is correct).
Correct
Answer choices

SAP Solution manager should be implemented between Phase 1 and Phase

Your choice

Users
statistics

70%

2.This would ensure that resources are available.

SAP Solution manager should be implemented at the beginning of Phase 1

0%

as it is only used for project planning & configuration via roadmaps. If we

don't implement it in phase 1, we should not implement it at all.
SAP Solution manager should be implemented at the beginning of phase 1
as it can configure to help systems via roadmaps and it is required by SAP
for software maintenance of SAP CRM and the other SAP systems in our
landscape.
This question was answered 26 times

30%

Your score: 6

Question 29

Your company is deciding whether to use Netweaver Portal where users will be primarily involved with SAP CRM. You believe that a
solution not including Netweaver Portal (CRM Standalone) is the best one to pursue. Which of the following are correct, with
reference to above? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

If we use Netweaver Portal, we must use CRM 5.0 PCUI.

5%

If we use Netweaver Portal, we will require additional training and support.

78%

The SAP CRM WebClient requires Netweaver Portal, but it could be just a

15%

'federated' portal making installation easier.

This question was answered 40 times

Your score: 6

Question 30

If a sales employee marks a task as private, it can only be seen by a sales manager (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

True

0%

False

100%

This question was answered 18 times

Your score: 4

Question 31

What is integrated in the SAP ERP system that acts the same was as an adaptor in SAP CRM for communicating with other systems?
(Only one answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Netweaver

3%

Middleware

9%

Interaction Modeller

0%

Plug In

89%

This question was answered 35 times

Your score: 8

Question 32

You are discussing and comparing functionality of the CRM Webclient with a colleague who is concerned about security. Which of
the following could you mention to give your colleague some assurance? (More than one answer is correct).

Answer choices

Correct

Your choice

Users
statistics

CRM Webclient uses business roles which control what a user can see, and
also links to a PFCG role which can control how much authorization they

59%

have on the system.

CRM Webclient allows users to logon to multiple business roles at one time,

10%

giving them best control over their session.

PFCG roles are not relevant to CRM Webclient

2%

CRM Webclient uses business partner roles to control what a user sees
when logging on.

29%

This question was answered 30 times

Your score: 8

Question 33

Which of the following steps are part of CRM Billing? (More than one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Input Processing.

33%

Order Integration.

0%

Billing

31%

Output processing.

37%

This question was answered 18 times

Your score: 8

Question 34

How can certain partners be mandatory in a CRM transaction? (Only one answer is correct).
Correct

Your choice

Answer choices

Users
statistics

Using the mandatory flag within the partner function itself.

6%

Using the mandatory partner flag on the partner determination procedure.

6%

Using the minimum occurrence for the respective partner function in the

61%

partner determination procedure.

Incompletion procedure of the transaction type.

28%

This question was answered 18 times

Your score: 8

Question 35

Which of the following SAP CRM Interaction Channels focuses on indirect sales and on Partner Relationship management? (Only one
answer is correct).
Correct
Answer choices

Your choice

Users
statistics

Interaction Channel.

0%

Partner Channel Management.

94%

Web Channel.

3%

Field Applications.

3%

This question was answered 32 times

Your score: 8

Question 36

Which of the following are relevant documents within the Service process in SAP CRM? (More than one answer is correct)
Correct
Answer choices

Your choice

Users
statistics

Service Notification.

39%

Billing Document.

22%

Service Order

39%

Opportunity

0%

This question was answered 9 times

Your score: 6

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