Exam: 220-302 Titl E: A+ OS Technologies

Exam : 220-302
Title
: A+ OS Technologies
Ver
: 11.22.05
220-302
QUESTION 1
Under Windows 2000 you consistently receive out of memory messages when running multiple
applications. To avoid having to upgrade RAM immediately you? (Choose two)
A. Increase the paging file size in the system Control Panel.
B. Increase the temporary file size in some of your applications.
C. Decrease the temporary file size in some of your applications.
D. Decrease the amount of time spent on running some of your applications.
Answer: A, B
Explanation:
A: By increasing the paging file the system would provide more memory (but it would work slower).
B: If possible we could increase the size of the temporary files of our applications. This would allow the
applications to store more temporary information in files instead of RAM.
QUESTION 2
A user is using multiple monitors in Windows 98 and states that a mouse can only be used with the
primary monitor. The problem is that the user is in an MSDOS based program. How should the MSDOS
program be run?
A. In full screen mode.
B. With a high refresh rate.
C. In protected screen mode.
D. With high resolution in use.
Answer: A
Explanation: The DOS program should be run in full-screen mode and possibly with 256 colors only.
Incorrect Answers
B: A high refresh rate would not be helpful.
C: There is no such thing as protected screen mode.
D: A high resolution would be counter-productive.
QUESTION 3
How does Windows 95 store compressed data?
A. as .ZIP files
B. in a hidden subdirectory.
C. Copies each file on a host drive.
D. Compressed volume file.
Answer: D
Explanation: Natively Windows 95 supports compressed data in a compressed volume file.
Incorrect Answers
Actualtests.com - The Power of Knowing
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A: ZIP files required third party software.
B: There is no hidden subdirectory containing the compressed files.
C: Windows 95 does not support compression on a file by file basis.
QUESTION 4
A customer use a Windows 98 machine with a 20BG hard drive formatted with FAT32 and tries to install
an old DOS program but gets an error message that there is not enough space on the hard drive.
According to the drive properties more than 12GB free space is remaining on the drive. What is wrong?
A. Windows 98 is not reporting free space properly.
B. The DOS program does not recognize a FAT32 partition.
C. Windows 98 does not support any legacy DOS programmes.
D. The partitions on the primary hard drive are not set to active.
Answer: B
Explanation: The legacy program uses low-level routines to access the hard disk. The legacy program
might not support FAT32.
Note: FAT16 had a maximum partition size limit of 2GB:
Reference: Microsoft Knowledge Base Article - Q154997, Description of the FAT32 File System
Incorrect Answers
A: Windows 98 support FAT32. FAT32 has a maximum limit of 2TB or 2,000GB.
C: Windows 98 is backward compatible and supports 16-bit DOS applications.
D: If the system disk was not set to active then the system would not be able to boot. That is not the problem in
this scenario.
5
The system you are working on continues to hang just after Windows logo appears. You suspect that the
application in the start up folder is causing the problem. Which key can you hold down after seeing the
Windows logo to stop the application in the start up folder from executing?
A. ALT
B. ESC
C. CRLT
D. SHIFT
Answer: D
Explanation: The SHIFT key can be used to bypass applications that are configured to start
automatically.
QUESTION 5
A user clicks the print short-cut on the standard tool bar of an application and the document prints to
the wrong printer. What can you do to correct this? (Choose two)
A. Change the desired printer drivers.
B. Set the desired printers at the first order sort.
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C. Use file menu and the print command to set the desired printer.
D. Change the desired printer's location on the network.
E. Set the desired printer as the default in the application.
Answer: C, E
Explanation: We could manually select the second printer when we print, or we could change the default
printer to the second printer.
QUESTION 6
After a RAM upgrade to a Windows 9x operating system a user experiences random lockups and
program errors. You suspect that the new memory is at fault. How can you quickly test extended
memory?
A. Restart and use the Maintenance Wizard.
B. Restart in Safe mode and run Dr. Watson.
C. Use an emergency boot disk with himem.sys.
D. Close all programs and open System information.
Answer: D
Explanation: Random lockups indicates a memory problem. The System Information utility can be used
to test RAM.
QUESTION 7
Your Windows 9x computer locks up and you are unable to close the program. How can you terminate
the program without shutting down the system?
A. Press CTRL+ALT+ DEL twice
B. Use software release utility UNLOCKIT.EXE.
C. Select the Close Program option in the Control Panel
D. Press CTRL+ALT+ DEL. Select the program not responding and click the END Task button
Answer: D
Explanation: CTRL+ALT+DEL opens the Task Manager. From Task Manager we can select the hung
program and end it.
Incorrect Answers
A: Pressing CTRL+ALT+DEL twice on a Windows 9x system would make the system reboot.
B: There is no UNLOCKIT.EXE utility in Windows 98.
C: There is no Close Program option in the Control Panel.
QUESTION 8
A recently installed application launches each time Windows 95 starts. In order to disable the auto
launch what should you check? (Choose two)
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A. WIN.INI
B. REGISTRY.
C. SYSTEM.INI
D. SETUP GROUP.
E. CONFIG.SYS
Answer: B, C
Explanation: The registry and the system.ini file both contain applications that are launched every time
the system is restarted.
Incorrect Answers
A: WIN.INI does not contain any startup configuration settings.
D: In Windows 9x there no such thing as a SETUP GROUP.
E: CONFIG.SYS is used for device drivers, not for auto launch of applications.
QUESTION 9
An executable file in Windows Explorer on a Windows 98 machine has the generic windows icon next to
it and will not open or execute. What can cause this? (Choose two)
A. A user changed the icon image.
B. The application associated with the file is hidden.
C. The application associated with the file was deleted.
D. The application associated with the file is read only.
E. A user has moved the application file to a new location.
Answer: C, E
The associated application file is either missing or has moved to another location.
QUESTION 10
From a command prompt using a Windows NT 4.0 installation CD what will be accomplished by running
the command WINNT/B?
A. Create the Windows NT 4.0 diskettes.
B. Backup the Windows NT 4.0 system registry.
C. Install Windows NT 4.0 with backup diskettes.
D. Install Windows NT 4.0 without prompting for boot diskettes.
Answer: D
Explanation: WINNT /B starts a floppyless installation of Windows NT. You will not be prompted for the
three boot disks.
QUESTION 11
On a Windows 9x system all that is seen are truncated file names instead of actual long filename. What
utility is being used?
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A. File Manager
B. System Editor
C. Program Manager
D. Windows Explorer
Answer: A
Explanation: File Manager is a Windows 3.x utility used to manage files and folder. It corresponds to
Windows Explorer in Windows 9x. File Manager is still present in Windows 9x. However, File Manager
does not support long file names, and it will truncate long file names into 8.3 names.
Incorrect Answers
B: The System Editor, sysedit, is used to edit text files.
C: The Program Manager of Windows 3.11 was used to manage open programs.
D: Windows Explorer supports long file names.
QUESTION 12
When you double click on a short cut that appears on the Windows Desktop why does the application not
run?
A. Desktop shortcuts can not be used in this way.
B. The short cut has a different icon from the default.
C. The shortcut file is corrupt and needs to be replaced.
D. The program file for that shortcut is corrupt or deleted.
Answer: D
Explanation:
The program file for the shortcut can be corrupted or inaccessible. It could be deleted for example.
Incorrect Answers
A: Desktop Shortcuts are supported and useful.
B: The icon of the shortcut would not affect the usage of the icon.
C: It is unlikely that the shortcut is corrupt.
QUESTION 13
You installed Windows NT Workstation 4.0 on your Windows 98 computer so that you can dual boot.
After installation you try looking for data on your Windows 98 partition but cannot see it. What is the
problem? The Windows 98 partition _________A. is formatted with FAT16
B. is formatted with FAT32
C. was deleted during the installation.
D. is not set as active in the Windows NT settings.
Answer: B
Explanation: The Windows 98 operating system would be able to see the Windows 98 partition, so the
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problem can only be that we have booted the Windows NT 4.0 operating system and are now unable to
see the Windows 98 partition. This behavior is caused by the fact that Windows NT 4.0 supports only
NTFS and FAT16 (also known as FAT), but not FAT32.
We should have avoided this behavior by installing the Windows 98 partition with the FAT16 file system.
Incorrect Answers
A: Windows NT 4.0 supports FAT16.
C: A dual boot installation would not affect the original installation of Windows 98.
D: Making a partition active would not make it more accessible. Furthermore, only one partition, the boot
partition, should be active.
QUESTION 14
Which of the following can the Add/remove hardware applet perform in Windows 2000? (Choose two)
A. Configure the registry.
B. Uninstall the device driver.
C. Troubleshoot an existing device.
D. Reconfigure a multiple display layout.
E. Disable a PC card drive before it is removed.
Answer: B, C
Explanation: The Add/remove hardware applet can be used to uninstall a device driver and to
troubleshoot a device.
Incorrect Answers
A: To edit the registry the regedt32.exe or the regedit.exe utilities should be used.
D: The Display applet should be used to configure use of multiple monitors.
E: The Device Manager should be used to disable device.
QUESTION 15
You have configured a dual boot system consisting of Windows 98 in FAT32 partition and Windows 2000
using an NTFS partition. You checked your Windows 2000 installation and it looks good. However when
you boot to Windows 98 you cannot see the files in the NTFS partition. What might be the source of the
problem?
A. The partition has not been made active.
B. Windows 98 file sharing is not turned on.
C. Windows 98 is not compatible with NTFS
D. NTLDR does not load when starting Windows 98.
Answer: C
Explanation: Windows 98 does not support the NTFS file system.
QUESTION 16
In the Windows 2000 explorer, opening the C:\WINNT folder shows no files. What is the cause?
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A. Virus infection
B. System files have been deleted.
C. System files all have the hidden file attribute set.
D. Windows explorer automatically hides system files from view.
Answer: D
Explanation: To protect the system files, they are hidden by default.
QUESTION 17
You successfully installed Windows 98 and cannot adjust your display resolution. What should you do
first?
A. Flash the BIOS first.
B. Degauss your monitor.
C. Update your Windows drivers with the latest available version.
D. Refresh the device manager from the System Control Panel.
Answer: C
Explanation: We have installed the incorrect video adapter device drivers. We should update this driver.
QUESTION 18
What tab in the System Configuration utility allows you to view located items at boot up?
A. Startup
B. General
C. System.ini
D. Config.sys
Answer: A
Explanation: The Startup tab of the System Configuration (msconfig) utility is used to view programs
that are started automatically at boot-up.
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Note: The System configuration utility can be open with: Start->Run->Enter msconfig->OK.
Reference: Microsoft Knowledge Base Article - Q181966, System Configuration Utility Advanced
Troubleshooting Settings
QUESTION 19
What does a check mark next to an item on a windows menu indicate concerning command?
A. Active.
B. Inactive.
C. Available.
D. Unavailable.
Answer: A
Explanation: A check mark denotes an active selection.
QUESTION 20
In Windows 9x you have multiple monitors connected to your computer and you are unable to drag a
window from one screen to another. What could be causing this problem?
A. Video refresh rate is set to high.
B. The windows you are trying to drag is maximized.
C. Video resolution is different on both the monitors.
D. Application does not support multiple monitors.
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Answer: B
Explanation: A maximized window would prevent the window from being dragged.
Incorrect Answers
A: The refresh rate does not affect multiple monitors.
C: Video resolution do not have to match on the different monitors.
D: The operating supports multiple monitors, the application do not need to support it.
QUESTION 21
In a Windows 2000 system where you can you go to confirm which type of network interface card you
have installed in your system?
A. Control panel, ports.
B. Control panel, networks.
C. Control panel, system.
D. Network neighborhood.
Answer: C
Explanation: D: There is not Network neighborhood on a Windows 2000 computer.
The Device Manager can be used to check which network adapter you are using. The Device Manager can be
started from the System Control Panel applet.
Incorrect Answers
A, B: The Windows 2000 Control panel does not contain any Ports or Networks applet.
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QUESTION 22
With a Windows 9x system only 1MB of hard drive space is left on the boot drive and the operating
system crashes. Which file may have run out of space?
A. SYSTEM.INI
B. WIN386.SWP
C. PAGEFILE.SYS
D. SWAPFILE.TMP
Answer: B
Explanation: The swap file might have run out of space. On Windows 9x systems the swap file has the
name WIN386.SWP.
Incorrect Answers
A: System.ini is a small windows configuration file.
C: Pagefile.sys is used on Windows NT/2000/XP systems, not on Windows 9x.
D: There is no file called swapfile.tmp.
QUESTION 23
A client who is using Windows 95 calls and states that a folder has just been shared however the folder
does not appear as a shared folder. What is causing the problem?
A. Disk quotas are in place.
B. Available RAM is insufficient.
C. Available hard drive space is insufficient.
D. More than 300 shared folders already exists.
Answer: D
Explanation: Windows 95 has a built-in limit of a maximum of 300 shared folders.
Incorrect Answers
A: Disk quotas were introduced in Windows 2000 Server, older Windows versions do not support quotas.
B: Lack of RAM would not cause this behavior.
C: Lack of hard drive space would not prevent sharing.
QUESTION 24
A customer with a Windows 9x system can't print but the printer is online and print jobs are queued.
What could be the problem?
A. Spooler is overloaded.
B. Work of flying printing is selected.
C. The printer is energy-restrict mode.
D. The printer and CPU frequencies are mismatched.
Answer: A
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Explanation: The spooler could be overloaded.
Incorrect Answers
B: There is no such setting.
C: There is no energy-restrict mode.
D: There does not exist any matching between printer and CPU frequencies.
QUESTION 25
What keys are used to get the interactive startup in Windows 98 during the boot sequence?
A. <F1>
B. <DEL>
C. <END>
D. <CTRL>
Answer: D
Explanation: By pressing the CTRL key when the computer beeps, the Windows Startup menu will
appear. From this menu we can use Step-by-stepconfirmation and get an interactive startup.
Reference: Symantec Knowledge Base, Diagnostic startup of Windows 98 and Windows Me
QUESTION 26
In Windows 2000 what is the valid way to set a printer as a default printer?
A. In the printers folder right click the printer and choose set as a default printer.
B. In the printers folder right click the printer choose properties and click set as default printer.
C. In device manager right click the printer choose properties and click set as default printer.
D. In the printers wizard choose modify and an existing printer choose the printer and choose the set as default
printer.
Answer: A
Explanation: Use the Printers folder (not Device Manager or Printer Wizard), right-click the printer,
and select to set as default printer.
QUESTION 27
What applet should you use to add Windows components distributed on the Windows 2000 Professional
CD?
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A. System settings.
B. Regional settings.
C. Add/Remove programs.
D. Windows 2000 Professional resource kit.
Answer: C
Explanation: The Add/Remove Control applet is used to install and remove applications and Windows
components.
QUESTION 28
What are valid methods to make a bootable floppy disc in Windows 9x? (Choose three)
A. FDISK A:
B. Format a: from a command prompt.
C. Format a:/s from a command prompt.
D. Control panel, Add/remove programs, start up disk.
E. In Explorer right click on a drive, format, floppy system files.
Answer: C, D, E
Explanation:
C: Format a: with /s switch creates a system disk that is bootable.
D: The Add/remove programs control applet can be used to create a bootable disk.
E: Windows Explorer can be used to format a disk. If we choose the format option to include system files it will
be bootable.
Incorrect Answers
A: The FDISK utility is used to create and delete partitions. It cannot be used to format a partition.
B: The format a: would make not make the diskette bootable.
QUESTION 29
During boot up which function key allows you to boot directly to Safe mode in Windows 9x?
A. <F4>
B. <F5>
C. <F6>
D. <F7>
Answer: B
Explanation: Pressing F5 during boot up on a Windows 9x system forces the computer to boot to Safe
mode. F8 can be used as well, but F4, F6, or F7 do not work.
Note: A Safe-mode boot can be invoked in the following ways:
1. By pressing F5 at the "Starting Windows 95" message.
2. By pressing F8 at the "Starting Windows 95" message, and then choosing Safe Mode from the Windows 95
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Startup menu.
3. Automatically, if Windows 95 did not start on the previous attempt.
Reference: How Windows 95 Performs a Safe-Mode Start (Q122051)
QUESTION 30
Which tools ensure that a newly installed device on Windows 2000 Professional is functioning properly?
A. System.
B. DOS prompt.
C. Device manager.
D. Add/remove hardware.
Answer: C
Explanation: The Device Manager can be used to check the status of a newly installed device in order to
check if it is working properly.
Incorrect Answers
A: The System control applet is not used for hardware configuration or management.
B: The command-line prompt is not the best way to test hardware.
D: The Add/remove control applet is used for software, not hardware.
QUESTION 31
Which of the following are loaded in safe mode? (Choose two)
A. IO.SYS
B. CONFIG.SYS
C. Hard drive support
D. Sound card support
E. ECP printing capability
Answer: A, C
Explanation: Safe mode only includes basic functionality.
A: Windows 9x Safe Mode supports Basic Input/Output through the IO.SYS file.
C: Hard drive support is naturally also included in Safe Mode.
Incorrect Answers
Device Drives through config.sys, the sound card, and ECP printing are not supported in Safe Mode.
QUESTION 32
Where in Windows 2000 should you connect or disconnect the network printer?
A. Start, Settings, Task.
B. Start, Settings, Printer.
C. Start, Settings, Network.
D. Start, Settings, Connections.
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Answer: B
Explanation: In Windows the Printers folder is used for printer management. The Printers folder can be
reached from Start->Settings.
QUESTION 33
What is the outcome of running disk defragmentation?
A. File sectors large.
B. File sectors small.
C. Faster data transfer.
D. Slower access speed.
Answer: C
Explanation: Disk defragmentation improves data transfer speed by storing the files contiguously.
QUESTION 34
What is the diagnostic tool that takes its snap shot of a PC's condition during a system fault?
A. Dr Watson.
B. System information.
C. System file checker.
D. Windows report tool.
Answer: A
Explanation: The Dr.Watson utility captures and stores application faults. The Dr. Watson utility is
present on Windows NT systems.
QUESTION 35
How can a Windows 2000 Desktop shortcut icon be created for opening a specific application?
A. Open the application go to File and choose Create Shortcut.
B. Right click on the application file within Windows Explorer and choose Create Shortcut.
C. In Control Panel, My Documents, right-click on the application file and choose Create Shortcut.
D. Right click on the application files from the Documents options of the Start menu and select Create Shortcut.
Answer: B
Explanation: One way to create a shortcut is to browse to the application using Windows Explorer and
then right-click on it and choose Create shortcut.
QUESTION 36
Which of the following are advantages of FAT32 over FAT? (Choose three)
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A. No advantages.
B. Faster file access.
C. Reduced cluster size.
D. Increased logical drive size.
E. Increased security attributes.
Answer: B, C, D
Explanation:
B: FAT32 is more efficient so program will load faster.
C, D: FAT32 is a reduced cluster size. This provides better disk utilization.
Incorrect Answers
A: There are several advantages with FAT32.
E: No additional security features are provided by FAT32.
QUESTION 37
What are valid ways to display the Task Manager in Windows 2000? (Choose three)
A. Press <CLT>+<ALT>.
B. Press <CLT>+<SHIFT>and <ESC>.
C. Click start choose run and type task man.
D. Right click on the Taskbar and choose Task Manager.
E. Press <CLT>+<ALT>+<DEL> and then click Task Manager.
Answer: B, D, E
Explanation: <CLT>+<SHIFT>and <ESC>, right-clicking on the taskbar, and pressing
<CLT>+<ALT>+<DEL> are three possibly ways to open the Task Manager on a Windows 2000 system.
QUESTION 38
A customer called after deleting a file from a DOS prompt. The file did not go to the Recycle Bin. The
customer wants to make sure that the deleted files are placed in the Recycle Bin in the future. How would
this accomplish delete file using? (Choose two)
A. My computer.
B. Windows explorer.
C. The DEL command.
D. The Erase command.
E. The Deltree command.
Answer: A, B
Explanation: Deleted files only end up the Recycle bin if the graphical user interface is used, for example
My Computer or Windows Explorer. Deleting files at the command line will not move the deleted files to
the Recycle bin.
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QUESTION 39
You install a piece of shareware and the software has left a residual program that runs at start up. Which
GUI utility removes the startup program in Windows 98?
A. Disk clean up.
B. Scheduled tasks.
C. Maintenance wizard.
D. System configuration utility.
Answer: D
Explanation: The System Configuration Utility automates the routine troubleshooting steps that
Microsoft Technical Support engineers use when diagnosing issues with the Windows 98 configuration.
In particular it can be used to remove startup programs.
Note: To open the System Configuration utility on a Windows 98 (or Windows Millenium system) click Start,
and then click Run. In the Open box, type msconfig , and then click OK.
Reference: System Configuration Utility Advanced Troubleshooting Settings (Q181966)
QUESTION 40
What key can be pressed during the Windows 2000 boot process to display the Advanced Startup
Options menu?
A. <F1>
B. <F5>
C. <F8>
D. <F10>
Answer: C
Explanation: Pressing F8 during the boot process would display the advanced option menu.
QUESTION 41
What shows information on resources used by a device in Windows 2000? (Choose three)
A. WINMSD.EXE.
B. DEVICE MANAGER.
C. MSCONFIG.EXE.
D. HARDWARE PROFILES.
E. SYSTEM INFORMATION.
Answer: A, B, E
Explanation:
A, E: WINMSD.EXE and System information is the same thing. System information shows, among other
things, information on resources used by devices.
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B: The Device Manager can be used to examine what resources are used by the devices.
Incorrect Answers
C: MSCONFIG.EXE is the System Configuration Utility. It can be used to configure the startup behavior of the
system.
D: Hardware profiles are used on portable computer to support different hardware configurations.
QUESTION 42
Which file system supports encryption on Windows 2000?
A. NTFS.
B. CDFS.
C. FAT16.
D. FAT32.
Answer: A
Explanation: Only NTFS supports encryption or file permissions.
Note: On Windows 2000/XP/.NET NTFS is the preferred file system. FAT should only be used if it is required
by backward compatibility
QUESTION 43
What is the one way to change a long file name in Windows 9x?
A. Windows Explorer, File, Rename.
B. Windows Explorer, Tools, Rename.
C. MS-DOS prompt, long file_name, rename.
D. My Computer, Control Panel, System, Rename.
Answer: A
Explanation: We can use File menu in Windows Explorer to change a file name.
Incorrect Answers
B: Wrong menu.
C: The is an incorrect usage of the rename command.
D: The Control panel System applet cannot be used to rename files.
QUESTION 44
What happens if a .REG file is double-clicked. The .REG file
A. Gets deleted.
B. Displayed in a text editor.
C. Is merged into the registry.
D. Gets changed from HEX to binary.
Answer: C
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Explanation: When a .REG file is double-clicked it is merged to the registry.

QUESTION 45
What is the first thing to do if you receive an 'Out of memory error' in Windows 9x?
A. Add more RAM.
B. Reinstall Windows.
C. Add a bigger hard drive.
D. Check the system resources in the System Control Panel.
Answer: D
Explanation: We should first check the system resources to see what processes or programs that are
using the system resources.
Incorrect Answers
A: Adding more is a generally a good idea, but we should the system resources first.
B: Reinstalling Windows is not required.
C: The error message do not indicate that a larger hard drive is required..
QUESTION 46
Two customers live in the same time zone. When customer A sends e-mail to customer B the e-mail has
the wrong time. The time on the e-mail is one hour before the current time according to the date and time
on the e-mail header. What change would you make to date or time properties?
See exhibit.
A. Adjust the time one hour earlier.

B. Adjust the proper time zone.
C. Adjust the time one hour ahead.
D. Uncheck automatically adjust for daylight savings.
Answer: C
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Explanation: The time shown in e-mails is the time of the sender. In this scenario the time of the sender is
one our before the current time. We must adjust the time pushing it one hour ahead.
Incorrect Answers
A: Adjustment in the wrong direction.
B: Changing the time zone would also change the time on the system. However, nothing in this scenario
indicates that the incorrect time zone is chosen.
D: This only automates the change between winter and summer. This is not the cause of the problem here. Both
live in the same time zone.
QUESTION 47
How do you rearrange Start menu programs in Windows 9x?
A. Click Start and choose Arrange.
B. Click corresponding applet in Control Panel.
C. Right click on Start button and select Explorer.
D. Right click on the Desktop and choose Start menu.
Answer: C
Explanation: The Start menu can be edited by the Windows Explorer program. If you start Windows
Explorer by right-clicking on the Start button it will open with the Start menu folder.
Incorrect Answers
A: There is no Arrange command in the Start menu.
B: There is no Control Panel applet that configures the Start menu.
D: If you right-click on the Desktop there would be no command Start menu available.
QUESTION 48
Your customer calls and complains that sometimes the icons on this desktop look different. But after
booting the systems the icons return to normal. However it is very inconvenient to have to reboot every
time this happens. What should you tell them to press?
A. <Alt>+<F4> to refresh memory.
B. <Alt>+<TAB> to refresh memory.
C. <Shift>+<F4> to refresh memory.
D. <Shift>+<F8> to refresh desktop.
Answer: D
Explanation: The SHIFT+F8 key stroke can be used to refresh the Desktop including the icons of the
Desktop.
QUESTION 49
Home/office desk, presentation, and portable/laptop are examples of predefined ____________.
A. Users profiles.
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B. System profiles.
C. Hardware profiles.
D. Power option settings.
Answer: D
Explanation: Power option settings include Home/office desk, presentation, and portable/laptop.
QUESTION 50
What does virtual memory do?
A. Uses hard disk space for extra memory.
B. Uses shared parallel processor memory.
C. Borrows memory from other systems on the network.
D. Uses video and NIC address space and shares available memory with other systems on the network.
Answer: A
Explanation: Virtual memory uses the hard drive for as virtual RAM when the RAM memory is
insufficient.
QUESTION 51
What type of memory stores data in a swap file on a hard drive?
A. High Memory.
B. Virtual Memory.
C. Extended Memory.
D. Random Access Memory.
Answer: B
Explanation: The memory manager uses the hard drive as virtual memory when the RAM memory runs
out.
QUESTION 52
A program request memory that the memory manager can't provide in Windows 9x. This is referred to
as?
A. Page out.
B. Page fault.
C. Disc block.
D. Rap block.
Answer: B
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Explanation: A page fault occurs when the memory manager cannot provide the requested memory. The
memory manager would then be forced to use the virtual memory to handle the request.
QUESTION 53
Your customer calls and explains that he can't display an entire web page even though he has a 17 inch
monitor. He has to use the scroll bars to go from right side to the left side. What change would you make
to the display settings. See exhibit.
A. Click advanced and change to large font.

B. Click advance and change the screen size.
C. Slide the screen area bar over to 800 into 600.
D. Adjust contrast control until the screen has shrunk in size.
Answer: C
Explanation: We should increase the screen resolution.
QUESTION 54
If a network card is installed in a Windows 98 workstation and there is no network connectivity what
should you do to find out if the device is functioning correctly?
A. Run NETCONFIG.
B. Look at Device Manager.
C. Click Network Neighborhood.
D. Check Networking Properties dialogue box.
Answer: B
Explanation: The Device Manager shows the status of the hardware. Device Manager can be used to
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determine if a device is functioning correctly or not.
Incorrect Answers
A: The net config command-line utility is used to configure the network.
C, D: Network Neighborhood or Networking Properties are used to configure network settings.
QUESTION 55
Converting a disc partition to FAT 32 with drive converter provides which of the following advantages
over FAT16? (Choose three)
A. Programs load faster.
B. Fewer resources required.
C. Greater file security allowed.
D. Drive mapping more reliable.
E. Increase storage efficiencies.
Answer: A, D, E
Explanation:
A: FAT32 is more efficient so program will load faster.
D: FAT32 Drive Mappings are more reliable,
E: FAT32 uses smaller clusters, resulting in 10 to 15 percent more efficient use of disk space relative to large
FAT or FAT16 drives. Furthermore, FAT32 supports drives up to 2 TB (terabyte) in size while FAT16 is
limited to 2GB.
Incorrect Answers
B: This is not main advantage of FAT32 compared to FAAT16.
C: FAT32 do not include file security. NTFS is required for file security.
QUESTION 56
Which is one way to create a short cut on desktop in Windows 9x?
A. Right click on a Desktop, New, Shortcut, browse for a target application.
B. Windows Explorer, Tools, Create Shortcut, browse for a target applications.
C. Start, Programme, Accessories, Create Shortcut, browse for target application.
D. Start, Settings, Control Panel, Add/Remove programme, browse for target application.
Answer: A
Explanation: A shortcut on the Desktop can be created by right-clicking the Desktop and selecting New
Shortcut.
QUESTION 57
When a user deletes a file, empties the recycle bin, what happens to the file?
A. Clusters are flushed.
B. The file is moved to C:\Windows\temp.
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C. Sectors of hard drive are blanked/erased.
D. Associated entries in the FAT are removed.
Answer: D
Explanation: The files are still on the hard disk. Only the associated FAT entries are deleted.
Incorrect Answers
A, C: No clusters or sectors would be erased.
B: Deleted files are not moved to a temporary folder.
QUESTION 58
What term is also used to refer to the Windows 2000 registry?
A. dat files
B. hives
C. local keys
D. system state
Answer: B
QUESTION 59
In which of the following Operating Systems that are listed below can Network Neighborhood exist?
(Choose two)
A. Windows NT Workstation
B. Windows 2000 Professional
C. Windows XP
D. Windows 98 SE
Answer: A, D
Now it is called My Network places. In earlier versions of Windows it was called Network Neighborhood.
QUESTION 60
The Certkiller technician needs to quickly check the system configuration information on a Windows 98
Desktop.
What utility will allow her to review and edit the system configuration?
A. CONFIGMS
B. MSCONFIG
C. SYSCONFIG
D. WINCONFIG
Answer: B
QUESTION 61
Which of the Operating Systems mentioned below can use the command format a: /s?
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A. Windows Me
B. Windows 2000
C. Windows XP
D. Windows 98
Answer: D
QUESTION 62
Which of the procedures listed below is used to increase the Virtual Memory allocation on a Windows
2000 system?
A. Right click My Computer and select Paging File Size.
Click Change and enter the value.
B. Right click My Computer and select Properties.
Click the Paging File Size button and enter the new value.
C. Right click My Computer and select Properties.
Click the Advanced tab and select Performance Options.
Click Change and enter the new value.
D. Right click My Computer and select Virtual Memory.
Click the Performance tab, then click Change to enter the new value.
Answer: C
QUESTION 63
What of the files listed below are necessary to boot Windows 9X to at least a DOS prompt?
A. IO.SYS, MSDOS.SYS, AUTOEXEC.BAT
B. IO.SYS, CONFIG.SYS, AUTOEXEC.BAT
C. IO.SYS, MSDOS.SYS, COMMAND.COM
D. MSDOS.SYS, AUTOEXEC.BAT, CONFIG.SYS
Answer: C
Autoexec.bat and config.sys are not required to boot DOS.
QUESTION 64
Which of the following commands will perform an upgrade from Windows 98 to Windows 2000?
A. The INSTALL.EXE command
B. The SETUP.EXE command
C. The WINNT.EXE command
D. The WINNT32.EXE command
Answer: C
WINNT.EXE should be used in Windows 95/98/ME.
WINNT32.EXE should be used in Windows NT/2000.
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QUESTION 65
In which of the following locations can a user manage and view shares on a Windows 2000 machine?
A. Computer Manager
B. Device Manager
C. Control Panel
D. Utility Manager
Answer: A
QUESTION 66
Where on the Windows XP CD would you locate the Recovery Console setup?
A. The i386 folder.
B. The VALUEADD folder.
C. The SUPPORT folder.
D. The TOOLS folder.
Answer: A
To start the installation of the Recovery Console, perform the following steps:
1. Insert the Windows XP CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type
d:\i386\winnt32.exe /cmdcons
where d is the drive letter for the CD-ROM drive.
QUESTION 67
In what file is Virtual Memory stored on a Windows 2000 system?
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A. VIRTUALMEM.SYS
B. MEMORY.SYS
C. SWAPFILE.SYS
D. PAGEFILE.SYS
Answer: D
This is true for Windows NT/2000/XP/2003.
QUESTION 68
You are a technician at Certkiller . You are troubleshooting a Windows 98 system. You want to check the
Registry for errors.
What command should you issue at the command prompt?
A. SCANREG /FIX
B. SCANREG /REDO
C. SCANREG /REPAIR
D. SCANREG /RESTORE
Answer: A
Windows Registry Checker automatically scans the system registry for invalid entries and empty data blocks
when it is started. If invalid registry entries are detected, Windows Registry Checker automatically restores a
previous day's backup. This is equivalent to running the scanreg /autorun command from a command prompt. If
no backups are available, Windows Registry Checker tries to make repairs to the registry. This is equivalent to
running the scanreg /fix command from a command prompt.
Reference: Description of the Windows Registry Checker Tool (Scanreg.exe), Microsoft Knowledge Base
Article - 183887
QUESTION 69
You are a technician at Certkiller . You are troubleshooting a system with a problematic registry. You
want to replace the current copy of the registry with an older copy. You open a command prompt
window.
What command should you issue to accomplish this?
A. SCANREG /REVISE.
B. SCANREG /RESTORE.
C. SCANREG /REPLACE.
D. SCANREG /REVERSE.
Answer: B
Explanation: The /RESTORE switch is used to replace the current registry with a backup copy of the
registry.
QUESTION 70
You are a technician at Certkiller . You have purchased a new computer for the company. You want to
install Windows 98 on the computer. You have a Windows 98 installation CD. From an existing Windows
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98 computer, you create a boot disk.
Which files must you included on a boot diskette to enable CD-ROM support? (Choose all that apply.)
A. BOOT.INI.
B. CDHLP.SYS.
C. MSCDEX.EXE.
D. COMMAND.COM.
E. AUTOEXEC.BAT.
Answer: C, D, E
Explanation:
C: MSCDEX.EXE is used for CD-ROM with real-mode drivers.
D: COMMAND.COM is used to execute the commands in the AUTOEXEC.BAT file.
E: AUTOEXEC.BAT is used to load the MSCDEX.EXE command.
Incorrect Answers
A: BOOT.INI is a Windows NT/2000/XP file startup file.
B: CDHLP.SYS is not a required startup diskette.
Incorrect Answers
A: BOOT.INI is a Windows NT/2000/XP file startup file.
B: CDHLP.SYS is not a required startup diskette.
QUESTION 71
You are a technician at Certkiller . You are concerned about visitors gaining access to Certkiller
computers. You want to configure the Windows 9x computers to prompt for a password when they come
out of the Screen Saver.
Where must you go to do this?
A. Start, Settings, Screen Saver, Settings
B. Control Panel, Display, Screen Saver, Settings
C. Start Programs, Accessories, Display, Screen Saver, Settings
D. Control Panel, System Properties, Device Manager, Display Adapter, Settings
Answer: B
Explanation: Screen Save password configuration belongs to the Display Settings.
QUESTION 72
Which utility must be used to add Windows XP components that were not loaded during installation?
A. System
B. WINNT32
C. MSCONFIG
D. Add / Remove programs
Answer: D
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QUESTION 73
Which of the following is a valid entry in the CONFIG.SYS?
A. PROMPT$P$G
B. PATH=C:\WINDOWS
C. EMM386=HIMEM.SYS
D. DEVICE=C:\WINDOWS\HIMEM.SYS
Answer: D
Explanation: Device drivers are loaded in config.sys and not in autoexec.bat. The DEVICE= command is
used.
Incorrect Answers
A, B; C: These commands are valid in autoexec.bat, not in config.sys.
QUESTION 74
What program is used to edit a text file when a PC starts at the command prompt only?
A. Edit.
B. Write.
C. Notepad.
D. Wordpad.
Answer: A
Explanation: The Edit command line utility is used to edit text files.
Incorrect Answers
A: Write, Notepad and WordPad are Windows utilities, and cannot be used at the command line.
QUESTION 75
Where are the boot options stored for Windows 2000?
A. SYS.CFG
B. BOOT.INI
C. START.INI
D. BOOT.CFG
Answer: B
Explanation: BOOT.INI stores the multi-boot parameters on Windows NT/2000/XP systems.
QUESTION 76
During start-up of a Windows 9x system, which files are required? (Choose two)
A. IO.SYS
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B. WIN32.BIN
C. CONFIG.SYS
D. MSDOS.SYS
E. AUTOEXEC.BAT
Answer: A, D
Explanation:
A: IO.SYS provides basic Input/Output functionality and is required.
D: MSDOS.SYS selects the boot partition etc. It is also required.
Incorrect Answers
B, C: A system can be started without using the CONFIG.SYS or the AUTOEXEC.BAT files. Safe mode, for
example, does no use CONFIG.SYS or AUTOEXEC.BAT.
QUESTION 77
Which Windows 9x file should be kept at a minimum size of 1KB?
A. USER.DATABASE
B. MSDOS.SYS
C. CONFIG.SYS
D. AUTEXEC.BAT
Answer: B
Explanation: The MSDOS.SYS file should never be less of 1KB of size on a Windows 9x system.
QUESTION 78
Which statements are found in the autoexec.bat file? (Choose two)
A. PROMPT $P$G
B. DEVICE=HIMEM.SYS
C. DEVICE:SETVER.EXE
D. DEVICE=SEQUEL\Windows\EMM386.EXE.
E. LH C:\Windows\COMMAND\MSCDEX /D:TOSCD001
Answer: A, E
Explanation: PROMPT and LH commands can be used in the autoexec.bat file. These command can be
issued at the command prompt.
Note: This scenario applies to Windows 9x, or even better to DOS..
Incorrect Answers
Device drivers (DEVICE) are used in the config.sys file, not the autoexec.bat file.
QUESTION 79
When Control Panel is opened an invalid page default (kernel32) error is received. What is most likely
the cause of this problem?
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A. Kernel 32 is missing.
B. .DLL file is missing.
C. Kernel 32 is damaged.
D. .CPL file is damaged.
Answer: D
Explanation: The most likely cause is a damaged .CPL (Control Panel Extension) file. To resolve this
problem, determine which .cpl file is damaged, remove the file, and then reinstall it.
Reference: Microsoft Knowledge Base Article - Q171753, Invalid Page Fault Opening Control Panel
QUESTION 80
Dr.Watson has standard view and ________.
A. a Selected view.
B. a Protected view.
C. an Advanced view
D. a Diagnostic view.
Answer: C
Explanation: The Dr.Watson utility has Standard View and an Advanced view.
Note: The Dr Watson utility is used to monitor Application crashed in Windows NT/2000/XP.
QUESTION 81
A customer deleted a file from a Windows NT 4. 0 Workstation. Windows fails to boot. What did the
customer delete in advertently?
A. BOOT. INI
B. CONFIG.SYS
C. AUTOEXEC.BAT
D. COMMAND.COM
Answer: A
Explanation: The BOOT.INI file is required for a successful boot on a Windows NT/2000/XP computer.
Incorrect Answers
CONFIG.SYS, AUTOEXEC.BAT, and COMMAND.COM are Windows 9x files and not used in Windows NT
4.0
QUESTION 82
What is the correct start order sequence in Windows 9x?
A. MS-DOS.SYS, IO.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT.
B. IO.SYS, MS-DOS.SYS, COMMAND.COM, CONFIG.SYS, AUTOEXEC.BAT.
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C. IO.SYS, MS-DOS.SYS, COMMAND.COM, AUTOEXEC.BAT, CONFIG.SYS.
D. IO.SYS, MS-DOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT.
Answer: D
Explanation: First the low-level input/output functions are loaded (IO.SYS), then the boot loader
(MS-DOS-SYS), then device drivers (CONFIG.SYS). Finally COMMAND.COM must be loaded before
the AUTOEXEC.BAT since the commands in the AUTOEXEC.BAT file need the COMMAND.COM
when they are executed.
QUESTION 83
Which registry files in Windows 9x are stored in the Windows directory?
A. SYSTEM.IDX and USER.IDX
B. SYSTEM.DAT and USER.DAT
C. SYSTEM.EXE and USER.EXE
D. SYSTEM.ADM and USER.ADM
Answer: B
Explanation: The Windows 9x registry is stored in the two files SYSTEM.DAT and USER.DAT.
QUESTION 84
What files can be edited with SYSEDIT in Windows 9x? (Choose two)
A. IO.SYS.
B. WIN.INI.
C. MSDOS.SYS.
D. COMMAND.COM.
E. AUTOEXEC.BAT.
Answer: B, E
Explanation: When you start the Sysedit utility four text files are opened. These are system.ini, win.ini,
config.sys,.and autoexec.bat.
Note: To start sysedit click Start->Run->type sysedit->press ENTER.
Incorrect Answers
A, D: IO.SYS and COMMAND.COM are binary files and cannot be edited by text editors.
C: MSDOS.SYS is a text file in Windows (but not in MS-DOS) and it can be edited with Notepad for example.
However, you cannot in general open any text file with the Sysedit utility
QUESTION 85
What tool can be used to fix crosslinked files in Windows 9x?
A. CHKDSK.
B. DEFRAG.
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C. SCANDISK.
D. DRIVESPACE.
Answer: C
Explanation: The Scandisk utility is used, among other things, to repair crosslinked files.
QUESTION 86
Which of the following file extension types can be run from the command prompt? (Choose three)
A. .EXE
B. .BAT
C. .DLL
D. .COM
E. .RUN
Answer: A, B, D
Explanation: Executables (.exe files), batch files (.bat files), and command files (.com files) can be run
from the command prompt.
Incorrect Answers
C: DLL (Dynamic Link Libraries) cannot be run directly from the command prompt.
D: There is no special file extension .RUN in Windows.
QUESTION 87
Which Windows 9x files are text files? (Choose four)
A. HIMEM.SYS
B. MSDOS.SYS
C. CONFIG.SYS
D. SCAN DISK.LOG
E. COMMAND.COM
F. PROGRAMS.TXT
Answer: B, C, D, F
Explanation: CONFIG.SYS, log files, and .txt files are clearly text files. The Windows file msdos.sys is
also a text file (see note below).
Note: The Windows Setup program creates a file called Msdos.sys in the root folder and sets the file with the
Read-Only, System, and Hidden attributes. Unlike the Msdos.sys file in MS-DOS, this file is a text file. It
contains a [Paths] section that lists the locations for other Windows files (such as the registry) and an [Options]
section that you can use to personalize the boot process.
Reference: Contents of the Windows Msdos.sys File (Q118579)
Incorrect answers:
A, E: HIMEM.SYS and .COM files are not text files.
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QUESTION 88
Why is the semicolon used when editing the win.ini file? (Choose two)
A. Inserts a comment line.
B. Prevents a device driver from loading.
C. Connects to devices loading in windows.
D. Pauses the win.ini file while loading windows.
E. Enables peripheral devices where while loading windows.
Answer: A, B
Explanation:
A: A semicolon (;) is used to start a comment.
B: If you put a semicolon in the beginning of a line you comment the whole line and prevent the command from
being executed. For example a device driver could be prevented from being loaded.
QUESTION 89
Which Windows 9x files are text files? (Choose three)
A. SYSTEM.INI
B. MSHTML.DLL
C. CONFIG.SYS
D. NOTEPAD.HLP
E. AUTOEXEC.BAT
Answer: A, C, E
Explanation: Ini-files, the config.sys and the autoexec files are text files.
Incorrect Answers
B: DLL are binary software library files.
D: HLP files are not stored in a text format.
QUESTION 90
During boot up you receive an error message in the CONFIG.SYS file line 10. Which command line
utility should you use to fix the error?
A. EDIT.COM
B. TYPE.EXE
C. HELP.EXE
D. EDLINE.EXE
Answer: A
Explanation: CONFIG:SYS is a text file. The EDIT.COM command line utility is used to edit text files
such as the config.sys file.
Incorrect Answers
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B: TYPE is only used to display contents of text files.
C: HELP only provides help.
D: EDLINE is a primitive text editor for older DOS versions.
QUESTION 91
You try to boot from the diskette and receive the following error message,
'BOOT: could not find NTLDR, please insert another disc'.
Under which Operating System was the disc formatted?
A. DOS.
B. Windows 98.
C. Windows 95.
D. Windows 2000.
Answer: D
Explanation: The NTLDR file is required to boot a Windows NT/2000/XP system.
Incorrect Answers
A, B; C: DOS or Windows 9x does not use the NTLDR file.
QUESTION 92
In addition to the four files added to boot Windows NT 4.0 system what other file must be present if the
system has a SCSI adapter on which the BIOS is not enabled?
A. SCSI.EXE
B. SCSI.COM
C. NTBOOTDD.SYS
D. NTBOOTDD.COM
Answer: C
Explanation: The NTBOOTDD.SYS is used by Windows NT/2000/XP to support SCSI hard drives.
QUESTION 93
A client calls you and states that the Taskbar is missing from Windows 98. What is the cause of the
problem?
A. The system is running in safe mode.
B. The registry is corrupt and must be restored from the backup.
C. WIN.INI has been modified by a newly installed application.
D. SYSTEM.INI has been damaged by a newly installed application.
Answer: B
Explanation: This problem could be caused by a corrupt registry. The registry can be restored from
backup.
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Incorrect Answers
A: The Taskbar should be visible in Safe mode as well.
C: The WIN.INI or the SYSTEM.INI do not contain any Taskbar configuration parameters.
QUESTION 94
Which files must be present in the root directory of the system partition to boot a Windows NT 4.0
system?
A. NTLDR, BOOT.INI, NTDETECT.COM.
B. IO.SYS, MS-DOS.SYS, NTLDR, SYSTEM.
C. IO.SYS, MS-DOS.SYS, BOOT.INI, COMMAND.COM.
D. NTLDR, COMMAND.COM, NTDETECT.COM, BOOT.INI.
Answer: A
Explanation: NTLDR, BOOT.INI, NTDETECT.COM are required files for a successful start on a
Windows NT/2000/XP/.NET system..
Incorrect Answers
IO.SYS, MS-DOS.SYS and COMMAND.COM are Windows 9x files not used by Windows NT.
QUESTION 95
Which of the following are required to make a Windows NT 4.0 boot diskette? (Choose three)
A. NTLDR
B. BOOT.INI
C. MS-DOS.SYS.
D. NTDETECT.COM.
E. OSLOADER.EXE.
Answer: A, B, D
Explanation:
NTLDR, BOOT.INI, and NTDETECT.COM are required start files on a Windows NT/2000/XP/.NET
system.
Incorrect Answers
C: MS-DOS.SYS is a Windows 9x file.
E: OSLOADER is not used on a boot disk.
QUESTION 96
A user accidentally deleted the file DIALER.EXE from the Windows directory. Which command is used
to restore this file from a Windows 9x installation CD?
A. COPY.
B. XCOPY.
C. XCOPY 32.
D. EXTRACT.
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Answer: D
Explanation: The extract command can be used to extract specific files from the cabinet (.cab) files on the
Windows 9x installation CD.
QUESTION 97
In Windows9x the System Configuration Editor is used to view and edit which of the following files?
(Choose three)
A. WIN.INI
B. BOOT.INI.
C. SYSTEM.INI.
D. MS-DOS.SYS.
E. CONFIG.SYS.
Answer: A, C, E
Explanation: Sysedit, the System Configuration Editor,can be used to edit the four text files WIN.INI,
SYSTEM.INI, AUTOEXEC.BAT and CONFIG.SYS.
Note: To start sysedit click Start->Run->type sysedit->press ENTER.
Incorrect Answers
B: BOOT.INI is not a Windows 9x file. The BOOT:INI file is only present on Windows NT/2000/XP/:NET
systems.
D: MSDOS.SYS is a text file in Windows (but not in MS-DOS) and it can be edited with Notepad for example.
However, you cannot in general open any text file with the Sysedit utility. Sysedit can only be used to edit the
system.ini, win.ini, config.sys,.and autoexec.bat text files.
QUESTION 98
Which sequence of key strokes will toggle a user between simultaneously running application in
windows?
A. <FN>+<TAB>.
B. <ALT>+<TAB>.
C. <CTRL>+<TAB>.
D. <SHIFT>+<TAB>.
Answer: B
Explanation: You can switch applications with the <ALT>+<TAB> key strokes.
QUESTION 99
Which type of file is in the Windows 9x registry?
A. Flat text file.
B. Relational database.
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C. Hierarchical database.
D. Spreadsheet template.
Answer: C
Explanation: The registry is organized as a hierarchical database.
Incorrect Answers
A: Flat text files, ini-files, were used in Windows 3.x to store system settings.
B, D: The registry is not stored as a relational database or as a spreadsheet.
QUESTION 100
Which statement is found in the autoexec.bat file?
A. FILES=40.
B. PATH=C:\.
C. DOS=HIGH,UMB.
D. DEVICE=HIMEM.SYS.
Answer: B
Explanation: The statements in the autoexec.bat can be executed at the command prompt. Of the listed
alternatives only the PATH command can be issued at the command prompt, the rest of the commands
should be used in the CONFIG.SYS file.
QUESTION 101
Which file gets executed in Windows 95 when a user chooses Shut Down and restarts in MS DOS mode?
A. CMD.COM.
B. CONFIG.SYS.
C. DOSTART.BAT.
D. AUTOEXEC.BAT.
Answer: C
Explanation: Windows 95 uses the DOSTART.BAT when it is starting in DOS mode.
QUESTION 102
Where are processes and background applications located? (Choose two)
A. IO.SYS.
B. WIN.INI.
C. Registry.
D. Register.
E. Boot.ini.
Answer: B, C
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Explanation: Win.ini and the Registry contain information on processes and background application.
For example which processes that should start automatically when the system starts.
QUESTION 103
Windows 2000 has been installed on a computer and no changes have been made to files and folder.
Which files having the extensions below would show under Windows Explorer? (Choose three)
A. INI.
B. INF.
C. BIN.
D. DLL.
E. COM.
Answer: A, B, D
Explanation: .INI, .INF and .DLL files are shown by default.
Incorrect Answers
.BIN and .COM files are hidden by default.
QUESTION 104
Which GUI text editors are used to edit the win.ini and autoexec.bat files?
(Choose two)
A. SYSPAD.
B. NOTEPAD.
C. SYSEDIT.
D. REGEDIT.
E. REGEDT32.
Answer: B, C
Explanation: Notepad and Sysedit can be used to edit simple text files like win.ini and autoexec.bat. You
can start Sysedit with: Start->Run->And type: Sysedit, Press OK
Incorrect Answers
A: There are no Windows utility called SYSPAD.
D, E: REGEDIT and REGEDT32 are used to edit the registry
QUESTION 105
Where is the DIR command located?
A. C:\WINDOWS.
B. COMMAND.COM.
C. C:\WINDOWS\SYSTEM.
D. C:\WINDOWS\COMMAND
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Answer: B
Explanation: DIR is an internal command. It is located within the COMMAND.COM file, not in any
directory.
QUESTION 106
Which command allows viewing or editing of common configuration files?
A. SYSEDIT.
B. REGEDIT.
C. CFGEDIT.
D. AUTOEDIT.
Answer: A
Explanation: Sysedit can be used to edit simple text files.You can start Sysedit with: Start->Run->And
type: Sysedit, Press OK
Incorrect Answers
B: Regedit is used to edit the registry.
C, D: CFGEDIT and AUTOEDIT do not exist.
QUESTION 107
Which utility will permit a technician to modify the WIN.INI and the SYSTEM.INI? (Choose two)
A. MSCONFIG
B. REGEDIT
C. DXDIAG
D. SYSEDIT
Answer: A, D
QUESTION 108
A command prompt that has a very long text string is needed as input for a new command.
What action will allow the right click to perform copy and paste functions on a Windows 2000 machine?
A. Right click on the Menu bar of the command prompt, select Edit.
B. Right click on the Menu bar of the command prompt, select Insert Mode.
C. Press <ctrl>E
D. Press <ctrl>B
Answer: A
The Edit submenu has a number of commands that allows you to highlight (mark) and copy lines of text.
QUESTION 109
What are the likely causes of the problem that occurs when the Certkiller technician is running Windows
XP Setup (Install) and Setup appears to stop responding (hangs), and the following message appears
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"Please Wait While Setup Copies Files to Your Hard Disk"? (Choose two)
A. Not enough room on the Harddrive to perform an install.
B. SMARTDRV.EXE was not loaded prior to running WINNT.EXE or SMARTDRV.EXE was run with the
wrong switches.
C. The install was started from DOS.
D. SMARTDRV.EXE was loaded prior to running WINNT.EXE.
E. Files= number in CONFIG.SYS must be increased.
Answer: B, C
QUESTION 110
In which file can the entry LOGO=1 be changed to LOGO=0 to disable the Windows 98 animated logo
during the boot process to be able to view the error message as well as the devices that are being loaded?
A. The IO.SYS file
B. The CONFIG.SYS file
C. The SYSTEM.INI file
D. The AUTOEXEC.BAT file
E. The MSDOS.SYS file
Answer: E
QUESTION 111
A Certkiller Trainee's Windows 2000 Professional system has 256 MB of RAM. Their users have systems
that are identical except that they have 128 MB of RAM. The Certkiller Trainee needs to test an
application to see if it will provide adequate performance on the users' workstations.
What switch can be added to the BOOT.INI file to have the system use only 128 MB of its RAM?
A. /M=128
B. /MAX=128
C. /MAXMEM=128
D. /MEMMAX-128
Answer: C
The MAXMEM=nn: switch selects the amount of memory Windows detects and can use at startup. This
setting should never be less than 12. This option is good for checking for bad memory chips or testing
performance with different amounts of RAM (e.g., /MAXMEM=32).
QUESTION 112
In which of the following files will the Certkiller technician be able to change the time out for starting OS
in a dual boot system?
A. The CONFIG.SYS file
B. The BOOT.INI file
C. The AUTOEXEC.BAT file
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D. The HIVEM.SYS file
Answer: B
Explanation: Only boot.ini has this option among the files listed above.
QUESTION 113
Which of the following files has the ability to read the BOOT.INI when determining the Startup options in a
x86 based Windows XP machine?
A. NTDETECT.COM
B. NTLDR
C. NTOSKRNL.EXE
D. IO.SYS
Answer: B
Explanation:
The boot sequence is as follows
1. Power on self test (POST) routines are run
2. Master Boot Record is loaded into memory, and the program is run
3. The Boot Sector from Active Partition is Loaded into Memory
4. Ntldr is loaded and initialized from the boot sector
5. Change the processor from real mode to 32-bit flat memory mode
6. Ntldr starts the appropriate minifile system drivers. Minifile system drivers are built into Ntldr and can read
FAT or NTFS
7. Ntldr reads the Boot.ini file
8. Ntldr loads the operating system selected
QUESTION 114
You are a technician at Certkiller . You want to create a boot disk on your Windows 2000 system. What
should you do?
A. Use the mkboot utility.
B. Type sys a: at a command prompt.
C. Type format a: /s at a command prompt.
D. Use the makeboot utility.
Answer: D
To create a Windows 2000 Professional bootable diskette you will need four 1.44MB diskettes and the
Windows 2000 Professional CD.
Click Start / Run / browse to the CD-ROM drive.
Open the "BOOTDISK" folder and double-click makeboot.exe and click ok to launch the program to create the
diskette.
Users can also easily create an Emergency Repair Disk by clicking Start, Programs, Accessories, System Tools,
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and opening Backup. From the Backup window click the button for Emergency Repair Disk and follow each of
the steps.
QUESTION 115
System use to access a SCSI based boot disk?
A. NTDETECT.COM
B. NTBOOTD.SYS
C. PAGEFILE.SYS
D. BOOT.INI
E. NTLDR
Answer: B
Explanation:
If your computer boots from a SCSI hard drive, you may need to replace the multi(0) entry with scsi(0). If you
are using scsi(x) in the Boot.ini file, copy the correct device driver for the SCSI controller in use on the
computer to the root of the Setup disk, and then rename it Ntbootdd.sys. Change the disk(0) number to
represent the SCSI-ID of the hard drive you want to boot to. If you are using multi(x) in the Boot.ini file, you
do not need to do this.
Reference: HOW TO: Create a Boot Disk for an NTFS or FAT Partition in Windows XP, Microsoft Knowledge
Base Article - 305595
QUESTION 116
Where would you find an unlisted Startup error on a Windows XP system?
A. Event Viewer
B. The Registry
C. The Boot Log
D. Device Manager
Answer: A
Windows NT, Windows 2000, Windows XP and Windows 2003 have an Event Viewer that records system
errors, including startup errors.
QUESTION 117
You are a technician at Certkiller . The hard disk drive on a user's system is faulty. You purchase a new hard
disk drive for the system and want to prepare it before installing the operating system.
What would be the correct order for accomplishing this?
A. Run FDISK, run FORMAT, then reboot the system.
B. Run FORMAT, run FDISK, then reboot the system.
C. Run FDISK, reboot the system, then run FORMAT.
D. Reboot the system, run FORMAT, then run FDISK.
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Answer: C
Partition the hard disk with FDISK, do not forget to reboot, and then format the hard disk.
QUESTION 118
In an incremental backup, what files will be archived?
A. All files.
B. Only files that have increased in size.
C. All files that have the archived bit turned on.
D. All files that have the archived bit turned off.
Answer: C
Explanation: An incremental backup includes all the files that have changed since the last full backup.
To keep track of the files that have changed the Operating System uses the archive bit. Whenever a file is
altered the archive bit is set.
Incorrect Answers
A: A full backup includes all files.
B: The incremental backup backs all files that have changed, not only the ones the have increased in size.
D: To keep track of the files that have changed the Operating System uses the archive bit. Whenever a file is
altered the archive bit is set. If the archive bit is not set, the files have not been altered and will not be archived.
QUESTION 119
You are a technician at Certkiller . You want to edit the MSDOS.SYS file on a Windows 9x computer.
What command must you issue before you can edit the MSDOS.SYS file?
A. SYSEDIT -S -H MSDOS.SYS
B. TRACERT +S +H MSDOS.SYS
C. ATTRIB +S +H +R MSDOS.SYS
D. ATTRIB -S -H -R MSDOS.SYS
Answer: D
Explanation: The MSDOS.SYS file is a system file (S attribute), which is hidden (H attribute), and set as
Read-Only (R attribute). We must remove the system, hidden and read-only attributes with the attrib
command. We should use -S-H-R to remove attributes. +S+H+R would add those attributes.
QUESTION 120
Which domain name qualifies to universities and colleges?
A. . CC
B. .WS
C. .ORG
D. .EDU
E. .COM
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Answer: D
Explanation: The top domain EDU is used for universities and colleges.
QUESTION 121
An application installation can't make changes to AUTOEXEC.BAT and CONFIG.SYS files on a
Windows 95 computer. Which options can you use to resolve this issue? (Choose two)
A. Reinstall the operating system.
B. Delete the files and rerun install.
C. From a command prompt type ATTRIB-R and the file name.
D. Restart the computer in MSDOS mode and type scan disk/autofix.
E. In Windows Explorer right click the file, select properties and uncheck read only.
Answer: C, E
Explanation: The system files are Write protected. To remove the file protection we can either use the
ATTRIB at the command line or Windows Explorer in Windows.
QUESTION 122
What is the difference between xcopy and xcopy/s in Windows 9x?
A. Xcopy only copied data files
B. Xcopy /s only copies system files
C. Xcopy only copies application files.
D. Xcopy /s copies files and subdirectories
Answer: D
Explanation: The /S parameter of the Xcopy command forces Xcopy to copy the subdirectories as well.
Incorrect Answers
Xcopy is not able to distinguish between data files, system files or application files.
QUESTION 123
What is the correct syntax for the following command?
A. FORMAT
B. FORMAT A:
C. FORMAT A;
D. FORMAT A;//
Answer: B
Explanation: FORMAT A: formats the diskette.
Incorrect Answers
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A: The FORMAT command must have a parameter.
C, D: ; or ;// cannot be used to specify a drive.
QUESTION 124
What file will bring up a Windows NT 4.0 command prompt?
A. CMD.EXE
B. CMD.COM
C. CMMD.PIF
D. COMMAND.COM
Answer: A
Explanation: CMD.EXE is the command interpreter on Windows NT/2000/XP systems.
QUESTION 125
What MS-DOS prompt command is used to hide the file REPORT.DOC known to exist in the current
directory?
A. ATTRIB H=REPORT.DOC
B. ATTRIB +H REPORT.DOC
C. ATTRIB/H REPORT.DOC
D. ATTRIB H: REPORT.DOC
Answer: B
Explanation: The ATTRIB +H command sets the hidden attribute and makes the file hidden
QUESTION 126
A client wants to have two "drives" to organize their data, a C and a D drive.
What steps should be taken in FDISK?
A. Create Primary Partition, create an Additional Partition.
B. Create Primary DOS Partition, create an Extra DOS Partition.
C. Create Primary DOS Partition, create Extended DOS Partition.
D. Create Extended DOS Partition, create an Extra DOS Partition.
Answer: C
Explanation: With FDISK we must first create a primary DOS partition and one extended DOS
partition. The second partition will be created within the extended DOS partition.
Note: This applied to Windows 9x.
QUESTION 127
What is the 32-bit command line interpreter in Windows 2000?
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A. CMD.EXE
B. CMD.COM
C. COMMAND.EXE
D. COMMAND.COM
Answer: A
Explanation: The command line interpreter in Windows NT/2000/XP is CMD.EXE. Try this by
Start->Run->Enter cmd.exe->Click OK.
Note: You only have to enter cmd.

QUESTION 128
What is the correct order for preparing a hard disk for Windows 98?
A. FDISK, format, reboot.
B. Format, FDISK, reboot.
C. FDISK, reboot, format.
D. Reboot, format, FDISK.
Answer: C
Explanation: First we partition the hard disk with the FDISK utility, then must to reboot before we
format it.
QUESTION 129
Windows 9x/2000 menu designate a hot key with A(n) character?
A. Flashing.
B. Bold face.
C. Italicized.
D. Underscored.
Answer: D
Explanation: Hot keys are designated with underscored letters.
Example: The Edit menu is access by ALT+E.
QUESTION 130
Which switch(syntax:command/switch) should you type after a DOS command to get a list of switches
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available for the particular command as well as an explanation of what they do?
A. /?
B. /#
C. /*
D. /&
Answer: A
Explanation: The /? is the command line help switch.
QUESTION 131
Scandisk.ini is an initialization file used by scan disk to?
A. Hold undo information.
B. Store its operating settings.
C. Store the location of system files.
D. Store corrupt sectors detected on the disk.
Answer: B
Explanation: The scandisk.ini file holds the operating settings of the scan disk utility.
QUESTION 132
Which software applications are likely to interfere with a drive defragmenter? (Choose two)
A. Login screen.
B. Video drivers.
C. Screen savers.
D. Anti Virus software.
E. Background wallpaper.
Answer: C, D
Explanation: Screen savers and Anti-virus programs might interfere with the defragmentation process
since they access and update the hard drive..
QUESTION 133
Which utility is used to partition a new hard drive in Windows 95?
A. Fdisk.
B. Format.
C. Partition manager.
D. Windows explorer.
Answer: A
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Explanation: On Windows 9x systems you must use the Fdisk utility to partition hard drives.
QUESTION 134
How can a Certkiller trainee save the output of a command line utility DIR to a file?
A. DIR | file.txt
B. DIR < file.txt
C. DIR > file.txt
D. DIR << file.txt
Answer: C
QUESTION 135
Which of the following Windows 98 utilities is responsible for the daily automatic registry backup?
A. REGEDIT.EXE
B. NTDETECT.COM
C. REGEDT32.EXE
D. SCANREG.EXE
Answer: D
QUESTION 136
Which one of the following command line functions will you advice the Certkiller trainee technician to use to
display the status of programs and device drivers?
A. MEM /C
B. MEM
C. MEM /D
D. MEM /P
Answer: C
Explanation:
MEM [ /CLASSIFY /DEBUG /FREE /MODULE modulename ] [/PAGE]
/CLASSIFY or /C Classifies programs by memory usage. Lists the size of programs, provides a summary of
memory in use, and lists the largest memory block available.
/DEBUG or /D Displays status of all modules in memory, internal drivers, and other information.
/FREE or /F Displays information about the amount of free memory left in both conventional and upper
memory.
/MODULE or /M Displays a detailed listing of a module's memory use. This option must be followed by the
name of a module, optionally separated from /M by a colon.
/PAGE or /P Pauses after each full screen of information.
Use the /M parameter, combined with the FIND command, to check if a TSR
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QUESTION 137
Which utility will you advice the Certkiller trainee technician to limit the access to registry keys to certain users
when working in a Windows 2000 environment?
A. EDIT.COM
B. REGEDIT.EXE
C. REGEDT32.EXE
D. SYSEDIT.EXE
Answer: C
Explanation: Regedit.exe is included with Windows NT 4.0 and Windows 2000 primarily for its search
capability. You can use Regedit.exe to make changes in the Windows NT 4.0 and Windows 2000 registry,
but you cannot use it to view or edit all functions or data types on Windows NT 4.0 and Windows 2000.
The following limitations exist in the Regedit.exe version that is included with Windows NT 4.0 and Windows
2000: You cannot set the security for registery keys.
You cannot view, edit, or search the value data types REG_EXPAND_SZ and REG_MULTI_SZ. If you try
to view a REG_EXPAND_SZ value, Regedit.exe displays it as a binary data type. If you try to edit either of
these data types, Regedit.exe saves it as REG_SZ, and the data type no longer performs its intended function.
You cannot save or restore keys as hive files.
Microsoft recommends that you use Regedit.exe only for its search capabilities on a Windows NT 4.0-based or
Windows 2000-based computer.
Regedt32.exe
QUESTION 138
A Certkiller technician is trying to find a file on the computer but is not having much luck locating it. The
technician suddenly remembers that this is a system file and that it is also a hidden file. The technician
needs to make a minor change to the file so that it has Read and Write capabilities.
What is the command that the technician needs to run in order to gain access to the desired file?
A. attrib -r -h -s [filename]
B. unhide -r -h [filename]
C. showfile -r -h [filename]
D. attrib -r -h [filename]
Answer: A
Explanation:
Syntax:
ATTRIB [d:][path]filename [/S]
ATTRIB [+ R|-R] [+A|-A] [+ H|-H] [+ S|-S] [d:][path]filename [/S]
-R - Use the -R option to change the file protection attribute back to normal (so it can be read, changed, or
deleted).
-H - Use the -H option to turn off the HIDDEN attribute.
-S - Use the -S option to turn off the SYSTEM attribute.
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QUESTION 139
Which of the following commands can you use to copy all files, directories, and subdirectories, including the
empty ones?
A. XCOPY *.* C:\MYDIR /S
B. XCOPY *.* C:\MYDIR /S /E
C. XCOPY *.* C:\MYDIR /S /F
D. XCOPY *.* C:\MYDIR /S /U
Answer: B
/E Copies directories and sub directories, including empty ones. Same as /S /E. May be used to modify /T.
Incorrect Answers:
A: /S Copies directories and sub directories except empty ones.
D: /U Updates the files that already exist in destination.
QUESTION 140
You were sent out to troubleshoot a Certkiller customer's problems. Upon arrival at the customer's site,
you observed that the Windows 98 computer will not boot. You ran diagnostics and ascertained that the
drive is still good but that the MBR (Master Boot Record) has been corrupted.
Which of the following commands can you employ to reconstruct the MBR?
A. MBRFDISK
B. FDISK /MBR
C. CFDISK
D. FDISK /CMBR
Answer: B
QUESTION 141
In the Recovery Console, for what is the DISKPART command used?
A. to manage disk partitions
B. to remove a hard drive from a computer
C. to format a hard drive
D. to fix the MBR (master boot record) of a hard drive
Answer: A
Manages the partitions on your hard disk volumes.
diskpart[/add | /delete] [device-name | drive-name | partition-name] [size]
/add Create a new partition
/delete Delete an existing partition
device-name Device name for creating a new partition (such as \Device\HardDisk0)
drive-name Drive-letter based name for deleting an existing partition (such as D:)
partition-name Partition-based name for deleting an existing partition and can be used in place of the
drive-name argument (such as \Device\HardDisk0\Partition1)
size Size of the new partition, in megabytes
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If no arguments are used, a user interface for managing your partitions appears.
NOTE:
This command can damage your partition table if the disk has been upgraded to dynamic disk. Always use
Disk Management to modify the structure of dynamic disks.
QUESTION 142
Which program displays all files in a directory including hidden and system files when typed at a
command prompt?
A. ATTRIB
B. DIR /ALL
C. TREE
D. SYS
Answer: A?
There is no good answer.
Incorrect answers:
A: Attrib only changes the file attributes. It does not actually display any files.
B: There is a DIR /A command that displays all files. However, there is no /ALL switch.
C: Tree displays the folder structure.
D: No such command in reset versions of Windows
QUESTION 143
Which command is used in the Windows XP Recovery Console to create a new MBR (master boot
record)?
A. FIXBOOT
B. FIXMBR
C. CREATETEMBR
D. FIXBOOTMBR
Answer: B
Repair the master boot record by using the FIXMBR command from the Windows XP/Windows 2000
Recovery Console.
QUESTION 144
While logged on as administrator you installed an application on a Windows NT 4.0 workstation. After
creating a shortcut in the all users profile you test the application shortcut and it works fine? The users
calls and says that the application does not run? What is the problem?
A. Application was not installed by the user.
B. NTFS permissions prevent her from running the application.
C. The shortcut points to a different file from the newly installed copy.
D. The Everyone group is missing in the application security properties.
Answer: B
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Explanation: The shortcut seems to be correctly configured. However, the user might not have NTFS
execute permission to the application file.
Incorrect Answers
A: The user needs to install the applications he wants to run. An administrator or a service technician usually
installs the applications.
C: The shortcut is correctly configured as you as the administrator is able to use it.
D: The Everyone group do not need to have access to the application. Furthermore, in Windows NT you don't
set security properties to an application.
QUESTION 145
Which Windows NT 4.0 utility should you use right after installing a new hard drive to make it usable?
A. FDISK.
B. FORMAT.
C. DISKEDT32.
D. DISK ADMINISTRATOR.
Answer: D
Explanation: In Windows NT 4.0 the Disk Administrator is used to partition and format hard drives.
Note: First we physically install the drive, then we partition, and then we format it.
Incorrect Answers
A: FDISK is used by Windows 9x systems
B: Before formatting a hard drive you must partition it.
C: There is no DISKEDT32 utility in Windows NT.
QUESTION 146
What is the smallest unit of storage that Windows 9x can access on a hard drive?
A. File.
B. Track.
C. Sector.
D. Cluster.
Answer: D
Explanation: A cluster is the smallest unit of data that can be read from or written to at one single event.
A cluster is a group of sectors.
QUESTION 147
While trying to access your internet service provider you receive this error message 'MPREXE caused an
invalid page fault in kernel32.dll'
What does this mean?
A. Your ISP is down.
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B. The modem is not working.
C. The TCP/IP stack is corrupt.
D. Your password file is corrupt.
Answer: D
Explanation: This error messages can presents itself while you trying to access Internet. This behavior
can occur if your password list (PWL) file is damaged. The .pwl files should be deleted and the system
restarted.
Reference: Error Message: "Explorer caused an invalid page fault in module Kernel32.dll" (Q187965)
QUESTION 148
What partition types can be read both by Windows 98 and Windows NT 4.0?
A. FAT
B. NTFS
C. HPFS
D. FAT32
Answer: A
Explanation: FAT (=FAT16) is the only file system supported by both Windows 98 and Windows NT 4.0.
Incorrect Answers
B: NTFS is not supported by Windows 98.
C: HPFS was supported on Windows NT 3.51, but not on Windows NT 4.0 or Windows 98.
D: FAT32 is not supported by Windows NT 4.0.
QUESTION 149
A technician needs to convert FAT16 partition to NTFS from a DOS prompt which command should the
technician use?
A. SYS C:A:C:
B. FDISK/MBR.
C. FORMAT C:/S.
D. CONVERT C:/FS:NTFS.
Answer: D
Explanation: The CONVERT command line utility is used to convert the file format from FAT16 to
FAT32.
Incorrect Answers
A: SYS is used to copy system files from one disk to another.
B: The FDISK /MBR command restores the master boot record.
C: Formatting would erase all contents, but we just want to update the file system.
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QUESTION 150
What is the minimum number of partitions needed to fully utilize a 5GB hard drive under Windows 95b
Service Release 2?
A. 1.
B. 2.
C. 3.
D. 4.
Answer: A
Explanation: Windows 95b supports FAT32. FAT32 support partitions up to 2TB. We only need one
partition.
Note: FAT16 only supports 2GB partitions. Windows 95 A would need three partitions to fully utilize the 5GB
hard drive.
QUESTION 151
Where is Disk Management in Windows 2000?
A. Control panel.
B. Device manager.
C. Administrative tools.
D. Computer management.
Answer: D
Explanation: In Windows 2000/XP the disk management is found in the Computer Management console.
QUESTION 152
Which types of disks does Windows 2000 support? (Choose two)
A. Basic.
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B. Primary.
C. Dynamic.
D. Standard.
E. Extended.
Answer: A, C
Explanation: Windows 2000 only supports two kinds of disks. Basic disks are down-level compatible,
while Dynamic disks have additional features.
Incorrect Answers
B, E: Primary and Extended disks was used in older Windows versions.
D: There are no standard type.
QUESTION 153
What must an IDE hard drive have in order for a PC to boot?
A. Active partition.
B. Passive partition.
C. Dynamic partition.
D. Extended partition.
Answer: A
Explanation: A system with only IDE drives must have an active partition in order to boot.
QUESTION 154
A customer tries to log in to an internet service provider and repeatedly prompted to enter their
username and password. Which of the following are the possible causes? (Choose two)
A. Net BEUI is not installed.
B. IPX/SPX is not installed.
C. The modem is not functioning.
D. There customer account is no longer active.
E. They are using an incorrect username and password combination.
Answer: D, E
Explanation: This is an authentication problem. The account may no longer be active or the user is
supplying incorrect logon information.
Incorrect Answers
A, B: This is not a protocol related problem. The network protocol is already operational since the customer
reaches the login prompt.
C: If the modem was not working, the user would not be prompted for login.
QUESTION 155
Which information is monitored using the system monitor application within Windows 95? (Choose two)
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A. Anti virus applications.

B. Virtual memory manager.
C. Interrupt settings usage.
D. Hardware compatibility protocol.
E. Network clients and server information.
Answer: B, E
Explanation: The system monitor monitors Virtual memory and Network clients and server information.
Note: The System Monitor's real-time graphs provide a snapshot of key performance statistics on the local
computer. You can watch your system adjust its memory, CPU, and other settings in real time. This can be used
for optimizing or troubleshooting a PC. You can connect to a remote computer.
QUESTION 156
Some files are backed up from the NTFS partition using the Windows 2000 backup utility. These files are
then restored to a FAT32 partition. Which of the following file properties are retained? (Choose two)
A. Encryption.
B. Permission.
C. Compressions.
D. File attributes.
E. Long file names.
Answer: D, E
Explanation: FAT support file attributes and long file names.
Incorrect Answers
A, B; C: NTFS supports encryption, file permission, and compression. FAT does not support these.
QUESTION 157
Windows 2000 supports creation of which types of volume? (Choose three)
A. Parity.
B. RAID-5.
C. Spanned.
D. Mirrored.
E. Switched.
Answer: B, C, D
Explanation: Windows 2000 Server supports RAID-5, spanned, and mirrored volumes.
Windows 2000 Professional support spanned volumes.
Incorrect Answers
A, E: There is no such thing as Parity and Switched volumes.
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QUESTION 158
After running Scandisk and the Harddrive manufacturer's own diagnostic /repair utility, several sectors
on the Harddrive are continually marked as bad. What can you do to the Harddrive to attain optimum
drive performance?
A. Format it
B. Replace it
C. Re-partition and format it
D. Convert to FAT32
Answer: B
QUESTION 159
The Certkiller technician is working on a user's desktop. When the technician checks the properties of the
C: drive, the file system is NTFS but there is no Security Tab.
What Operating System is most probably on the desktop?
A. Windows 2000 Professional
B. Windows XP Home
C. Windows XP Professional
D. Windows Me
Answer: B
QUESTION 160
What is the term used to refer to an apparently useful program that has hidden functions that can exploit
a user's privileges?
A. Virus
B. Trojan horse
C. Worm
D. Hoax
Answer: B
QUESTION 161
Which Operating System is capable of supporting a native encrypted file system?
A. Windows 2000
B. Windows Me
C. Windows NT
D. Windows 9x
Answer: A
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QUESTION 162
The Certkiller help desk technician needs to ensure that a client is able to encrypt files on a PC.
What Operating Systems support file encryption? (Choose two)
A. Windows XP
B. Windows 98 SE
C. Windows 2000
D. Windows NT
Answer: A, C
QUESTION 163
Which of the following features are left unaltered when a file is copied from an NTFS partition to a FAT32
partition? (Choose two)
A. Long file name
B. File permissions
C. File attributes
D. File compression
E. File encryption
Answer: A, C
Long files names and File attributes are supported by FAT32, but not File Permissions, File encryption or File
compression.
QUESTION 164
The new Certkiller trainee technician is curious as to what the maximum amount of logical harddrives is that
can
be set up in Windows 98. What can you tell her?
A. 26
B. 24
C. 23
D. 22
Answer: C
FDISK will only allow the creation of one Primary Partition and one Extended Partition. The Extended
Partition can contain up to 23 Logical Dos Volumes. Actually, the limit is set by the way that Dos assigns
drives letters A: to Z:. Drives A: and B: are reserved for floppy drives, and drive C: for the primary partition on
the first hard drive leaving 23 letters for other drives. If the computer has a second hard-drive, CD-ROM, or any
other drives, the maximum number of logical drives should be reduced accordingly.
QUESTION 165
The new Certkiller trainee technician wants to know which of the following represents NTFS 5 file system
features but is NOT NTFS 4 features. What will you reply be? (Choose two)
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A. Quotas
B. Encryption
C. Compression
D. Long File Names
Answer: A, B
Explanation: Disk Quotas and Encryption are new features of NTFS 5.
Reference: www.ntfs.com/ntfs_vs_fat.htm
Incorrect Answers:
C: Compression was available in NTFS 4 as well.
D: Long file names was available in NTFS 4 as well.
QUESTION 166
A user reported that she has done everything that would normally be done when attempting to print, in a
Windows NT 4.0 environment, a document, but with no success. While troubleshooting her problem, you
ascertained that the printer is properly connected and online. What would you say is the most likely
problem?
A. The user needs to log off and log back on.
B. The user needs to stop and restart the spooler service.
C. The user needs to cycle the power on the print device.
D. The user needs to resend the document to the printer.
Answer: B
Explanation: Restarting the spooler service clears stuck jobs that might block printing.
QUESTION 167
What are the five file attributes when working in a Windows NT environment?
A. Read, Write, Compressed, Hidden, and System
B. Read, Write, Compressed, Hidden, and Edit
C. Read Only, Archive, Compressed, Hidden, and Edit
D. Read Only, Archive, Compressed, Hidden, and System
Answer: D
Incorrect Answers:
A: No attribute named Read.
B: No attribute named Read or Edit.
C: No attribute named Edit.
QUESTION 168
Which of the following represents a GUI (Graphical User Interface) utility that can be used to edit the
BOOT.INI?
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A. WINMSD
B. MSCONFIG
C. OSK
D. BOOTCFG
Answer: B
Explanation: Start->Run->type msconfig +OK->Click BOOT.INI tab.
Incorrect answers:
A: WINMSD only displays system information.
C: OSK is the Online Keyboard.
QUESTION 169
A computer has been partitioned running Windows 2000 and Windows 98 respectively per partition.
Now the user encountered a situation where she is able to read Windows 98 saved files in the Windows
2000 environment, but not vice versa. You can you explain her dilemma?
A. Windows 98 can only read one partition.
B. Windows 2000 partition was formatted in NTFS.
C. There are no files in the Windows 2000 partition.
D. Windows 98 partition needs to be converted to NTFS.
Answer: B
Windows 98 does not support NTFS.
QUESTION 170
You are a technician at Certkiller . A user complains that her PC displays an "Out of Memory" message
while printing a document and the document stops printing.
What is the probable cause of this problem?
A. PC requires more memory.
B. The hard disk is low on space.
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C. Printer driver is too large in size.
D. Printer requires more PostScript memory.
Answer: B
Printing spools the print job on the hard drive.
Not D: It is a Windows error message, not an error message from the physical print device.
QUESTION 171
For which reasons would you implement NTFS on a Windows NT 4.0 workstation? (Choose all that apply.)
A. File encryption
B. Partition mirroring
C. Increased file security
D. Increased file system reliability
Answer: C, D
Windows NT 4.0 uses NTFS version 4. This version makes file and folder level permissions possible leading to
increased file security. It is also more reliable than FAT. However, NTFS version 4 does not support EFS for
file encryption. It also does not support partition mirroring.
QUESTION 172
A file in a Windows 2000 NTFS directory has Change permissions. The directory has Read Only
permissions.
What access will a user have to that file?
A. Read Only
B. Change
C. Read Only and change
D. No access because of permission conflict.
Answer: C
File permissions override permissions of the directory.
QUESTION 173
You are a technician at Certkiller . You want to upgrade a disk partition on a Windows 2000 Professional
system
from FAT to NTFS.
Which command can you use to accomplish this?
A. MODIFY
B. CHANGE
C. CONVERT
D. MIGRATE
Answer: C
Convert.exe is used to convert a FAT partition to NTFS.
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QUESTION 174
You are a network Administrator at Certkiller , Inc. The Certkiller network consists of various computers. Some
computers have hard disk drives configured as FAT32, NTFS, Universal File System (UFS), Veritas File
System (VxFS). You want to upgrade the computers to Windows XP.
Which hard disk drives would you need to reformat before you can install Windows XP? (Choose all that
apply.)
A. The FAT32 drives.
B. The NTFS drives.
C. The UFS drives.
D. The VxFS drives.
Answer: C, D
Windows XP does not support the UFS and VxFS file systems. These would need to be reformatted to either
FAT32 or NTFS.
QUESTION 175
You are a network Administrator at Certkiller , Inc. The Certkiller network consists of various computers. Some
computers have hard disk drives configured as FAT32, NTFS, Universal File System (UFS), Veritas File
System (VxFS). You want to upgrade the computers to Windows XP.
On which computers can you install Windows XP? (Choose all that apply.)
A. The computers with UFS drives.
B. The computers with VxFS drives.
C. The computers with NTFS drives.
D. The computers with FAT32 drives.
Answer: C, D
Windows XP supports the FAT32 and NTFS file systems but not the UFS and VxFS file systems.
QUESTION 176
You are a technician at Certkiller . You want to replace the 2GB hard disk drive on a Windows 95 OSR2
computer with a 6 GB hard disk drive.
What is the minimum number of partitions needed to fully utilize the new hard disk drive?
A. 1
B. 2
C. 3
D. 6
Answer: A
Windows 95 OSR2 support FAT32. FAT32 partitions can have a size of 8GB in Windows 95.
QUESTION 177
You work as an administrator at Certkiller .com. You earlier backup up some files from a Windows XP
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NTFS partition using the Windows XP backup utility. Now you restore these to a FAT32 partition.
Which are retained? (Choose two)
A. Long file name
B. File permissions
C. File attributes
D. File compression
E. File encryption
Answer: A, C
Long files names and File attributes are supported by FAT32, but not File Permissions, File encryption or File
compression.
QUESTION 178
Your antivirus software detects a boot sector virus. What is a valid option for removing the virus?
A. Run Scandisk
B. Run fdisk /mbr
C. Run format c:/s
D. Reload the operating system by using an unattended installation.
Answer: B
Explanation: The fdisk /mbr command replaces the boot sector. This would remove the boot sector virus.
Incorrect Answers
A: The scandisk utility cannot be used to remove viruses. Scandisk is used to check and fix disk problems.
C: Format C: /S would erase the contents of the hard drive. The virus would be removed but so would the data.
It is not a good solution.
D: There is no need to reinstall the operating system. Furthermore, if the installation process does not update
the boot sector, the virus would still be present.
QUESTION 179
Before upgrading Windows NT 4.0 to Windows 2000 which command should you use to check the
existing operating system for compatibility?
A. RDISK.
B. FDISK.
C. DISKCLN.
D. CHKUPGRD.
Answer: D
Explanation: The Windows 2000 CHKUPGRD utility can be used in the older operating system to check
if the system hardware is compatible with Windows 2000.
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QUESTION 180
How many entries can be contained within the root directory under Windows 9x?
A. 512
B. 1024
C. 65,536
D. No Limit
Answer: A
Explanation: The answer to this question is not clear as it depends whether the FAT16 or the FAT32 file
format is in use. FAT16 hard disk partitions have a maximum of 512 root directory entries. The
maximum number of entries in a sub-directory, or the root directory with FAT32, cannot be allowed to
exceed 65536.
The original version of Windows 95 (Version A) only supports FAT16. Later versions of Windows 9x,
Windows 95 Version B and later, support both FAT16 and FAT32. The answer A) assumes thatFAT16 is used
on the partition.
Incorrect Answers
B: The limit of entries in the root directory on a FAT16 partition is 512, not 1024.
C: FAT32 has the limit of 65,536 entries in every subdirectory, including the root directory.
D: Both FAT16 and FAT16 has limitations on the number of entries of the root directory.
QUESTION 181
Which of the following are valid ways of creating a new folder in Windows Explorer? (Choose two)
A. File, New, Folder.
B. Edit, Create, New, Folder.
C. View, Options, New, Folder
D. Double click in Display Window.
E. Right Click in Display Window, New, Folder.
Answer: A, E
Explanation: You can either use the File menu or right-click in the Display Window (right-hand window)
in Windows Explorer to create a new folder.
QUESTION 182
What command is used to view the registry in Windows 9x?
A. REGEDIT
B. REGMOD
C. REGEDT32
D. REGMOD32
Answer: A
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Explanation: REGEDIT is the only valid command to access the registry on Windows 9x systems.
Incorrect Answers
There are no utilities named REGMOD, REGEDT32 and REGMOD32 in Windows 9x. REGEDT32 is a
Windows NT/2000/XP utility.
QUESTION 183
Which component of Windows 95 contains key entries?
A. Registry
B. Comspec
C. Control Panel
D. System Manager
Answer: A
Explanation: The registry contains key entries.
QUESTION 184
Which Windows 98 utility can be used to improve the access time on a hard disk?
A. FDISK.
B. DRIVESPACE.
C. DISK CLEANUP.
D. DISK DEFRAGMENTER.
Answer: D
Explanation: Running the Disk defragmenter could improve disk access time by ordering the files in a
contiguous manner.
Incorrect Answers
A: FDISK is used to partition the hard drive.
B: DRIVESPACE is an old outdated method of compressing hard drives. It increases the access time, making
the computer slower.
C: DISK CLEANUP might delete unnecessary files. It would not improve access time.
QUESTION 185
What causes a disk defragmenter to take an excess amount of time to complete?
A. Hard disk access modifies drive content.
B. User does not have sufficient drive access.
C. User does not require enough drive space.
D. Hard disc errors exceed available drive space.
Answer: A
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Explanation: Hard disk access during the defragmenting process can force the process to restart. This
will prolong the time required for it to complete.
QUESTION 186
What program is used to edit a specific registry key under Windows 2000?
A. REGEDIT.
B. REGMON.
C. SCANREG.
D. REGEDT32.
Answer: D
Explanation: Windows 2000 provides two versions of Registry Editor: Regedt32.exe and Regedit.exe.
You can modify the registry by using either of the Registry Editor utilities.
Regedt32 supports a multiple string value which is multiple line entries in the registry. Something regedit does
not handle well. Regedt32 also allows you to set security to certain areas of the registry.
Reference:
Registry Editors Installed by Windows NT 4.0 (Q155267)
Differences Between Regedit.exe and Regedt32.exe (Q141377)
Description of the Windows Registry Checker Tool (Scanreg.exe) (Q183887)
Incorrect Answers
A: The Windows 9x version of Regedit.exe is included in Windows 2000 primarily for its search capability.
You can use this version of Regedit.exe to make changes in the registry, but not all functions or data types can
be viewed or edited properly. In particular, you must use Regedt32.exe if you want to:
* view or edit the value of keys with multiple string values.
* set the security for registry keys.
B: Regmon is a Registry spying utility that watches and displays information on system-wide registry accesses
as they are occurring. Regmon is a Freeware program and is not included in Windows 2000. Furthermore,
regmon cannot be used to edit the registry.
C: Scanreg, also known as the Windows Registry Checker, is a Windows 98 and Windows ME utility and does
not exist on Windows 2000. Furthermore, scanreg cannot be used to edit the registry. It automatically scans the
system registry for invalid entries and empty data blocks when it is started. If invalid registry entries are
detected, Windows Registry Checker automatically restores a previous day's backup.
QUESTION 187
What does a differential backup do?
A. Complete backup of all files.
B. Back up of files with the archive bit turned off.
C. Back up files that differ from the first full back up.
D. Back up of all selected files that have changed since the last full backup.
Answer: D
Explanation: A differential backs up all files that have changed since the last full backup.
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Incorrect Answers
A: A Full backup makes a complete backup of all files.
B: Files that have the archive bit turned off has not changed since the last full (or incremental) backup has been
performed. A differential backup backs up all files that have the archive bit turned on
C: It back up files that differ from the last full backup, not the first full backup.
QUESTION 188
Which command can be used to remove an NTFS volume if the PC that contains it no longer has
Windows NT 4.0 installed?
A. MOVE.
B. FDISK.
C. FORMAT.
D. DELTREE.
Answer: B
Explanation: The FDISK command line utility can be used to remove an NTFS volume.
Note: Some NT partitions, such as extended NTFS partitions, cannot be removed by the FDISK utility. These
partitions must be removed from inside Windows NT 4.0 (or Windows 2000/XP/.NET), removed while
installing a new OS, or removed by third party utilities such as DELPART.EXE.
Incorrect Answers
A: MOVE can only be used to move folders and files.
C: The format utility can only format partitions. It cannot remove partitions.
D: DELTREE can only used to remove folders and files.
QUESTION 189
What is the correct BOOT order?
A. POST, BIOS, GUI, MBR.
B. BOOT SECTOR, POST, MBR, GUI.
C. MBR, POST, BOOT SECTOR, GUI.
D. POST, BIOS, BOOT SECTOR, GUI.
Answer: D
Explanation: First the computer executes a Power On Self Test (POST), the BIOS runs making further
tests, and finally starts the boot process by executing the code contained in the BOOT Sector. Then the
Operating systems boots and eventually reaches the graphical user interface (GUI).
QUESTION 190
Which tasks should be performed before installing or upgrading software? (Choose three)
A. Copy IO.SYS.
B. Backup the .INI files.
C. Copy boot.sec.dos.
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D. Confirm OS compatibility.
E. Determine minimum memory required.
Answer: B, D, E
Explanation: Before upgrading you should backup the .ini files, confirm that your hardware is
compatible with the new operating system, and that the hardware resources (including memory) in your
system are sufficient for the new operating system.
Incorrect Answers
There should be no need to copy specific operating system files.
QUESTION 191
How is the Disc Defragmenter utility started in Windows 9x? (Choose two)
A. Start, programs, defragmenter.
B. Right click on drive, disc defragmenter.
C. Right click on drive, properties, tools, and disc defragmenter.
D. Start, programs, accessories, system tools, disc defragmenter.
E. Start, settings, Control Panel, system, device manager, disc defragmenter.
Answer: C, D
Explanation:
C: The Disc Defragmenter Utility can be started by right-clicking on the drive, selecting Properties, clicking the
Tools tab and the pressing the Disc Defragmenter.
D: The Disc Defragmenter Utility can also be started in System Tools in Accessories.
Incorrect Answers
A. B: E: These methods do no start the Disc Defragmenter utility.
QUESTION 192
A user accidentally deleted the file dialer.exe from the windows directory. Which command is used to
restore this one file from a Windows 9x installation CD?
A. COPY.
B. XCOPY.
C. XCOPY32.
D. EXTRACT.
Answer: D
Explanation: The extract command can be used to extract specific files from the cabinet (.cab) files on the
Windows 9x installation CD.
Incorrect Answers
A: COPY copies one or more files to the location you specify.
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B: XCOPY copies files and folders.
C: XCOPY32.EXE is the 32-bit version of XCOPY.
QUESTION 193
What are the safest ways to edit the registry in the Windows 95? (Choose two)
A. Edit.
B. Regedit.
C. Regedt32.
D. Device manager.
E. Control panel applets.
Answer: B, E
Explanation:
B: Some Registry settings require the use of the Regedit utility.
E: Control Panel is the safest method to edit the registry.
Incorrect Answers
A: The Edit program can only be used to edit text files.
C: Regedt32 only works on Windows NT/2000/XP/.NET, not on Windows 9x systems.
D: Device Manager can only change a very limited number of registry settings, though you could argue that is
safe way to edit the registry.
QUESTION 194
Which of the following are ways to set the system time? (Choose three)
A. Command prompt, time.
B. Device manager, select clock.
C. Control panel, select date/time.
D. Task bar properties, show clock.
E. Double click on the clock in the system tray.
Answer: A, C, E
Explanation: The system time can be set with the command line utility time, the Select date/time Control
Panel applet, and by double-clicking in the system tray.
QUESTION 195
What does Scandisc check and fix? (Choose two)
A. Tape drives.
B. Hard drives.
C. Floppy drives.
D. CD Rom drives.
E. DVD Rom drives.
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Answer: B, C
Explanation: Scandisc only works on hard disks and floppies, not on tape drives, CD-ROM drives, or
DVD-ROM drives.
QUESTION 196
In Windows 2000 which methods allow deletion of old temporary internet files? (Choose three)
A. Disk clean up wizard.
B. Temporary file manager.
C. Internet connection wizard.
D. Control panel, internet options.
E. Internet explorer, internet options.
Answer: A, D, E
Explanation: Internet files can be deleted by the disk clean up Wizard or by Internet Options. Internet
Options can be accessed either from Control Panel or from Internet Explorer.
Incorrect Answers
B: There is no Windows utility called Temporary file manager.
C: The Internet connection wizard is used to set up Internet connections, not for removing temporary internet
files.
QUESTION 197
Which of the options listed below represents the first step taken in upgrading from Windows Me to
Windows XP?
A. Install Windows XP
B. Turn on the Auto Run option
C. Back up old files
D. Format the Harddrive
Answer: C
QUESTION 198
What is the maximum amount of drive space used for system restore points on any given drive in a
Windows XP environment?
A. 20%
B. 16%
C. 12%
D. 8%
Answer: C
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QUESTION 199
The Certkiller technician has added an additional Harddrive to an existing Windows 2000 system. The
system recognizes the drive in the BIOS, but the computer will no longer boot to Windows 2000.
Which file probably needs to be edited to fix the problem?
A. The MSDOS.SYS file
C. The CONFIG.SYS file
D. The SYSTEM.INI file
Answer: B
QUESTION 200
Which of the Windows utilities listed below can be used to identify and free up unnecessary files on a
hard disk?
A. Scandisk
B. Disk Management
C. Disk Cleanup
D. Defrag
Answer: C
QUESTION 201
Where will you find the WIN.COM file in Windows 98 environment?
A. C:\WINDOWS\SYSTEM\
B. C:\
C. C:\WINNT\
D. C:\WINDOWS\
Answer: D
QUESTION 202
Which of the switches listed below is used to automatically repair errors found when running CHKDSK
from a command prompt?
A. /C
B. /F
C. /L
D. /V
Answer: B
QUESTION 203
A Certkiller technician needs to install an ISA network card in a machine running Windows XP.
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How should she go about installing the device driver? (Choose two)
A. No intervention is needed. Windows XP, through PnP Plug and Play, will install automatically.
B. Window XP does not support ISA.
C. Install the drivers from the manufacturer supplied floppy disk or CD.
D. Use Device Manager to manually configure resources such as IRQs.
Answer: C, D
QUESTION 204
What will you advise the Certkiller trainee technician to go about installing additional Windows components
after installation has been completed?
A. Run the Windows CD and select components for installation.
B. Install them as with any program.
C. Re-install the OS.
D. Go to Add / Remove components page and click on Windows components.
Answer: D
QUESTION 205
You are a technician at Certkiller . You have just installed Windows 98 on a new computer. Which of the
following file extensions would be visible in the Windows Explorer? (Choose all that apply.)
A. EXE
B. BAT
C. SYS
D. DAT
E. LOG
Answer: C, D, E
These file extensions would not have any association, and they would therefore be visible.
QUESTION 206
What files are used to restore the Registry during Safe Mode on a Windows 95 system? (Choose all that apply.)
A. USER.DA_
B. USER.DA0
C. SYSTEM.DA_
D. SYSTEM.DA0
Answer: B, D
Windows 95 uses the USER.DA0 and SYSTEM.DA0 files to restore the registry.
QUESTION 207
You are a technician at Certkiller . A user deleted files from the DOS prompt on a Windows 98 system. He
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wanted to restore the files from the Recycle Bin but discovered that the deleted files were not in the Recycle
Bin. You want to ensure that deleted files are placed in the Recycle Bin in the future.
What should you do?
A. Tell the user to use My Computer
B. Windows Explorer
C. The DEL command
D. The ERASE command
E. The DEL TREE command
Answer: A, B
Use My Computer or Windows Explorer the change the Recycle Bin configuration.
QUESTION 208
Where are processes and background applications loaded? (Choose two)
A. IO.SYS
B. WIN.INI
C. Registry
D. BOOT.INI
Answer: B, C
Explanation: Win.ini and the Registry contain information on processes and background application.
For example which processes that should start automatically when the system starts.
QUESTION 209
In Windows 2000, which file must you edited to alter multiple OS Startup options?
A. IO.SYS
B. BOOT.INI
C. SYSTEM.INI
D. MSDOS.SYS
Answer: B
The boot-configuration is stored in the BOOT.INI file.
QUESTION 210
In Windows XP, what is the purpose of the BOOT.INI file?
A. Controls the boot sequence of Windows.
B. Controls dual boot options.
C. Sets boot parameters for Windows.
D. Loads Startup files for Windows.
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Answer: B
The boot.ini file contains the multiboot configuration for a Windows NT system.
QUESTION 211
Which MSCONFIG tabs would you find in Windows XP Professional but not in Windows98 SE?
A. Services, BOOT.INI
B. CONFIG.SYS, AUTOEXEC.BAT
C. Services, BOOT.INI, SYSTEM.INI
D. BOOT.INI, SYSTEM.INI, WIN.INI
Answer: A
There are no CONFIG.SYS or AUTOEXEC.BAT tabs in MSCONFIG in Windows XP (see below).
Windows 98/ME:
Windows XP:
Reference: System Configuration Utility Advanced Troubleshooting Settings, Microsoft Knowledge Base
Article - 181966
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QUESTION 212
You are a technician at Certkiller . You want to alter the multi-boot configuration on a Windows XP
system. The boot-configuration is stored in the BOOT.INI file.
Where can you edit this file?
A. Start, Run, Notepad C:\WINNT\SYSTEM32\BOOT.INI
B. Start, All Programs, Accessories, System Tools, System Information
C. Start, My Computer, View System Information, Advanced Tab, Startup and Recovery, System Startup
D. Start, Control Panel. Administrative Tools, Computer Management
Answer: C
Step 1-3:
Step 4-6
QUESTION 213
Which MSCONFIG tabs would you find in Windows 98 SE but not in Windows XP Professional?
A. Services, BOOT.INI, Startup
B. CONFIG.SYS, AUTOEXEC.BAT
C. Services, BOOT.INI, SYSTEM.INI
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D. BOOT.INI, SYSTEM.INI, WIN.INI
Answer: B
There are no CONFIG.SYS or AUTOEXEC.BAT tabs in MSCONFIG in Windows XP (see below).
Windows 98/ME:
Windows XP:
Reference: System Configuration Utility Advanced Troubleshooting Settings, Microsoft Knowledge Base
Article - 181966
QUESTION 214
You are a technician at Certkiller . You are troubleshooting aWindows 98 system with a problematic
registry. You want to repair the registry.
Which utility can you use to try to repair the registry?
A. REGSCAN
B. SCANREG
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C. SCANDISK
D. CHKDISK
Answer: B
Windows Registry Checker automatically scans the system registry for invalid entries and empty data blocks
when it is started. If invalid registry entries are detected, Windows Registry Checker automatically restores a
previous day's backup. This is equivalent to running the scanreg /autorun command from a command prompt. If
no backups are available, Windows Registry Checker tries to make repairs to the registry. This is equivalent to
running the scanreg /fix command from a command prompt.
Reference: Description of the Windows Registry Checker Tool (Scanreg.exe), Microsoft Knowledge Base
Article - 183887
QUESTION 215
You are a technician at Certkiller . You are troubleshooting a system with a mouse problem. You are currently
in
System Properties.
Which key must you press to toggle from the General tab to Device Manager tab?
A. TAB
B. CTRL
C. ENTER
D. Arrow Key
Answer: D
Arrow keys can be used to toggle between tabs.
QUESTION 216
You are a technician at Certkiller . The CEO of the company has a Windows 98 system that has a 2GB
hard drive. The hard drive is formatted as FAT16. The CEO complains that he is running out of disk
space.
What would be the simplest and the quickest way to increase this available free disk space on the system?
A. Convert the drive to FAT32.
B. Run the space recovery utility.
C. Replace the hard disk drive with a larger one.
D. Backup all the data, reformat the drive and restore the data.
Answer: B
Explanation: The simplest and quickest way to free disk space is to run the Disk Cleanup Wizard.
Note: The Disk Cleanup Wizard searches your drive, and then shows you temporary files, Internet cache files,
and unnecessary program files that you can safely delete. You can direct Disk Cleanup to delete some or all of
those files. The Disk Cleanup wizard can help eliminate performance and disk space problems.
Incorrect Answers
A: FAT32 use the disk space more efficiently than FAT16. A conversion to the FAT32 file system would
increase the available disk space. However, this would not be the fastest way to free disk space. Furthermore,
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the disk conversion process requires free disk space. If the drive is almost full it might be impossible to run the
conversion process.
C: In practice adding another hard drive is common. However, it is not required and it is not the quickest
solution.
D: This is not a quick way to solve the problem.
QUESTION 217
You are a technician at Certkiller . You are troubleshooting a Windows 95 computer. You want to
configure Windows 95 to show hidden files.
A. Tools, options, show all files.
B. Windows explorer, view, options, show all files.
C. Windows explorer, file, preferences, reveal all files.
D. Control panel, device manager, file attributes, reveal all files.
Answer: B
Explanation: In Windows 9x you use the View menu of Windows explorer to show hidden files.
Note: In Windows 2000/XP the Tools menu is used for this purpose.
QUESTION 218
You are a network Administrator at Certkiller , Inc. You perform weekly backups of the Certkiller file
server every weekend. On Tuesday, you notice I/O errors on the file server's hard disk drive. You need to
perform a backup of the file server. You need the backup to be completed as quickly as possible so as not
to lose much more data. You also need to use as little backup storage space as possible.
Which backup method should you use?
A. Full.
B. Daily.
C. Normal.
D. Differential.
E. Incremental.
Answer: E
Explanation: Incremental backups only back up the files that have changed since last backup.
Incremental backup is the quickest backup method.
Note: The drawback with incremental backups is that the restore process takes longer to perform.
Incorrect Answers
A, B: The full and daily backup method copies all files.
C: The normal backup method copies all files.
D: The differential backup method copies all files that have changed since the last full backup was performed.
QUESTION 219
You are a technician at Certkiller . You are currently troubleshooting a computer with a faulty master
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boot record. Which command must you issue to repair the master boot record?
A. FDISK /MBR
B. CHKDSK /MBR
C. FORMAT C: /MBR
D. SCANDISK /MBR
Answer: A
Explanation: The FDISK/MBR command repairs the master boot record.
Incorrect Answers
The /MBR switch cannot be used with CHDSK, FORMAT, or SCANDISK commands.
QUESTION 220
What must you do to recover from a corrupt registry on a Windows 98 system?
A. Reinstall Windows 98.
B. Boot to safe mode and restore the operating system from backups.
C. Do nothing; Windows will automatically restore a backup copy of the registery.
D. Boot from your emergency recovery disk (ERD) and restore the registry.
Answer: C
Explanation: Windows Registry Checker automatically scans the system registry for invalid entries and
empty data blocks when it is started. If invalid registry entries are detected, Windows Registry Checker
automatically restores a previous day's backup.
Reference: Description of the Windows Registry Checker Tool (Scanreg.exe) (Q183887)
QUESTION 221
Where would you locate REGEDIT in Windows 9x?
A. The WINDOWS folder.
B. The WINDOWS\INF folder.
C. The WINDOWS\COMMAND folder.
D. The WINDOWS\SYSTEM32 folder.
Answer: A
Explanation: Regedit.exe is found in the Windows directory on a Windows 9x system.
QUESTION 222
You are working on a new Windows 98 computer. You want to create a FAT16 partition.
What must you do?
A. This cannot be done. FAT16 is not supported in Windows 98.
B. Run Fdisk and select Y when prompted for large partition.
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C. Run Fdisk and select N when prompted for large disk support.
D. Run Fdisk and select N when prompted for Extended partition.
Answer: C
Explanation: By selecting N when prompted for large disk support in FDISK the FAT16 file system will
be selected.
Note: Large disk support provided with FAT32 supports disk up to 2 TB in size. FAT16 partitions are limited
to 2 GB in size.
QUESTION 223
You are a technician at Certkiller . You are currently troubleshooting a Windows 98 computer. You want
to configure Windows 98 to show hidden files.
A. Tools, options, show all files.
B. Control panel, system, folder options, show all files.
C. Start, settings, file settings, show all files.
D. Windows explorer, view, folder options, view, show all files.
Answer: D
Explanation: In Windows 9x system file can be unhidden from the View menu of the Windows Explorer
program.
QUESTION 224
Which tool can be used to remove unwanted shortcuts from a Microsoft Windows XP Desktop?
A. Disk Manager
B. Disk Clean Up
C. Disk Administrator
D. Disk Defragmenter
Answer: B
QUESTION 225
You work as a technician at Certkiller .com. You are required to gather system information on a Windows
XP Home computer.
What should you do?
A. Accessories, System Tools, System Information.
B. Computer Management, System Information
C. Control Panel, System Information
D. Accessories, System Information
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Answer: C
QUESTION 226
The Task Manager can be used for which of the following tasks in Windows XP? Select three.
A. Tracking CPU and memory Usage
B. restarting Services
C. killing processes
D. launching applications
E. viewing Event log
Answer: A, C, D
A:
C:
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D:
QUESTION 227
Which conversion does the Windows98 drive converter perform?
A. FAT16 partition into NTFS partition.
B. FAT32 partition into a FAT16 partition.
C. FAT16 partition into a FAT32 partition and a FAT32 partition into a FAT16 partition.
D. FAT16 partition into a FAT32 partition but not a FAT32 partition into a FAT16 partition.
Answer: D
Explanation: The driver converter can only convert FAT16 partitions to FAT32.
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Incorrect Answers
A: NTFS is not supported by Windows 9x.
B, C: The conversion is a one-way process from FAT16 to FAT32.
QUESTION 228
What is the maximum size of a FAT 16 logical drive?
A. 1GB
B. 2GB
C. 20GB
D. 2TB
Answer: B
Explanation: The FAT16 file system has a 2GB limit.
Note: FAT32 has a 2TB limit.
QUESTION 229
What OEM installation CD is not bootable?
A. Windows 95
B. Windows 98
C. Windows 2000
D. Windows NT 4.0
Answer: A
Explanation: The Windows 95 installation CD is not bootable. A boot diskette is required when installing
Windows 95.
Incorrect Answers
Windows 98, Windows 2000, Windows NT 4.0 and later Windows versions as Windows ME and Windows XP
have bootable OEM installation CDs.
QUESTION 230
What operating systems transition would be the easiest to implement?
A. Windows 95 to Windows 98.
B. Windows NT to Windows 98.
C. Windows 3.1 to Windows NT.
D. Windows 2000 to Windows 98.
Answer: A
Explanation: Windows 95 and Windows 98 are very similar.
Incorrect Answers
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B, D: Windows NT or Windows 2000 cannot be upgraded/downgraded to Windows 98.
C: Windows 3.1 and Windows NT are dissimilar.
QUESTION 231
You have taken a hard drive from a computer formatted using Windows 98 and installed it as a second
drive into a computer running Windows 95. The BIOS recognized the driver and you are now at the
Windows 95 desktop. When you double click on my computer the second drive does not appear. Why?
A. You forgot to run convert.
B. You forgot to install new driver.
C. The new drive is write protected.
D. The new drive is partitioned with FAT32.
Answer: D
Explanation: It seems that the version of Windows 95 used in this scenario does not support FAT32. The
system is therefore unable to access the FAT32 partition that was formatted in Windows 98 system.
Note: Windows 95 version B and later Windows versions support FAT32.
Incorrect Answers
A: The Convert utility is used to convert from FAT16 to FAT32. This can not be the source of the problem
since all Windows version support FAT16.
B: Hard drives do not require installation of a device driver. Hard drive device drivers are included in the OS.
C: A drive cannot be write protected in Windows.
QUESTION 232
What must be done to start the upgrade procedure from Windows 95, 98 or NT to Windows 2000
professional?
A. Boot from the Windows 2000 CD-ROM.
B. Boot from the Windows 2000 floppy disc.
C. Copy the Windows 2000 CD to the hard drive and reboot.
D. Start Windows 2000 Setup program from within the operating system.
Answer: D
Explanation: To upgrade from one operating system to another we must launch the installation of the
second operation system from within the first operating system.
Incorrect Answers
If we start the installation from outside the current OS a clean operation system will be installed, not an
upgrade.
QUESTION 233
What must you do to make a Windows 98 system dual boot with Windows 2000 within a single partition?
A. Install Windows 2000 in NTFS.
B. Install Windows 2000 in FAT32.
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C. Delete FAT32 partition and install.
D. Run Windows 2000 setup/dual boot.
Answer: B
Explanation: FAT32 is supported by both by Windows 98 and Windows 2000Incorrect Answers
A: Windows 98 does not support NTFS.
C: We do not have to delete the FAT32 partition.
D: The Windows 2000 installation protocol has no /dual boot switch.
QUESTION 234
The system you are upgrading is running Windows 95
A. You have installed a new 20GB drive as a slave
and the BIOS recognise the new drive. However when you try to partition the new drive the largest you
can create is only 2GB. Why?
A. FAT32 is enabled.
B. FAT table is corrupt.
C. FAT16 has a 2GB limit.
D. Drive should be set to master.
Answer: C
Explanation: Windows 95A only supports the FAT16 (not the FAT32) file system and the FAT16 file
system has an inherit limit of 2GB partitions.
QUESTION 235
In the Windows 98 Device Manager what does a black exclamation point on a yellow field next to a sound
card indicate?
A. Sound card is installed but disabled.
B. Sound card is not functioning properly.
C. Sound card is present physically but Windows is not detecting it.
D. Driver for the sound card is installed but sound card is not present physically.
Answer: B
Explanation: A black explanation mark indicates that the device is in a problem state and is not
functioning properly.
QUESTION 236
A client called and told you that after installing Windows 98 on a 13GB hard drive only 8GB can be seen
from My Computer. How can you fix this problem? (Choose two)
A. Reinstall Windows 98 from the OEMCD.
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B. Install Windows 98 SE with large hard drive support.
C. Use fdisk inside of Windows 98 from DOS prompt.
D. Reformat the hard drive overlay that comes with the drive.
E. Contact the mother board manufacturer for a BIOS upgrade.
Answer: B, E
Explanation:
To support the 13GB drive we can try two things:
B: Windows 98 SE (Second Edition) include better large drive support than Windows 98.
E: The BIOS might need an upgrade to support larger drives.
QUESTION 237
A new modem installed in Windows 2000 is not on the Hardware Compatibility List. What are you likely
to be prompted for?
A. Manufacturer's driver diskette.
B. Serial number of your modem.
C. Connection speed of your modem.
D. Telephone number of your service provider.
Answer: A
Explanation: You would have to provide the manufacturer's device driver manually by diskette (or
CD-ROM) since Windows 2000 would most likely not have a device drivers for devices not on the HCL.
QUESTION 238
You have just installed a new modem under Windows 98 and can no longer connect with your internet
service provider with the original dial up networking entry. What should you do?
A. Change the string to ATZ in modem properties.
B. Call your telephone company to report a dead line.
C. Configure the modem to use dial up networking.
D. Select the new modem from the dial up networking properties.
Answer: D
Explanation: We must change the properties of the dial-up networking connection and select the new
modem, instead of the old modem.
QUESTION 239
What should you try on Windows 95 operating system if your sound card is not working and appears
with an exclamation point in the device manager tab under the system Control Panel? (Choose two)
A. Make sure that the speakers are compatible.
B. Make sure the sound card is on IRQ14.
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C. Select the default multimedia CODEC device.
D. Start the hardware conflict troubleshooter from Windows help.
E. Select the properties of the sound card and examine the resources panel for conflicting resources settings.
Answer: D, E
Explanation: The exclamation mark indicates that the device is not working properly. Most likely it is
problem with a device driver (not listed here) or there is a hardware conflict. We should try the
hardware conflict troubleshooter or use the Device Manager and examine the properties of the sound
card to find possible conflicts.
QUESTION 240
Which of the following file systems are supported by Windows 2000? (Choose three)
A. NFS.
B. FSN.
C. NTFS.
D. HPFS.
E. CDFS.
F. FAT32.
Answer: C, E, F
Explanation: NTFS, CDFS (CD file system), and FAT (16 and 32) are supported by Windows 2000.
Incorrect Answers
A The Network File System (NFS) is a distributed file system that allows users to access files and directories
located on remote computers and treat those files and directories as if they were local. It is not supported by
Windows 2000 however.
B NFS, whatever file system it signifies, is not supported by Windows 2000.
D: HPFS is used by OS/2. Windows 2000 does not support it.
QUESTION 241
What should you do first to identify whether this is a hardware or a Windows problem in a case where an
EIDE CD-ROM drive is not being recognized by Windows?
A. Use a boot diskette with real mode drivers.
B. Re-install Windows to autodetect the CD-ROM.
C. Retry with a known good IDE cable.
D. Retry with a known good CD-ROM drive.
Answer: C
QUESTION 242
The Certkiller trainee technician wants to know what the minimum system requirements for installing
Windows 2000 Professional are. What will your reply be?
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A. 166 MHz or higher Pentium compatible CPU, at least 32 MB of RAM, 2 GB with 650 MB free space.
B. 133 MHz or higher Pentium compatible CPU, at least 64 MB of RAM, 2 GB with 650 free space.
C. 133 MHz or higher Pentium compatible CPU, at least 32 MB of RAM, 2 GB with 650 MB free space.
D. 166 MHz or higher Pentium compatible CPU, at least 64 MB of RAM, 2 GB with 650 MB free space.
Answer: B
QUESTION 243
How many disks are created in a scenario where the "MAKEBOOT.EXE A:" command is run from the
Windows 2000 installation CD?
A. 1
B. 2
C. 3
D. 4
Answer: D
QUESTION 244
Which of the following commands can you run to create Windows 2000 setup floppies?
A. The mkboot command
B. The crtbootflpy command
C. The makeboot command
D. The setup -f a: command
Answer: C
QUESTION 245
The Certkiller technician is about to install Windows 2000 off of a CD, but each time the computer is
turned on, it boots directly into the current operation system. How should the she go about to boot off the
CD-ROM drive?
A. Boot into the current OS, and then run the installation CD.
B. Go into the BIOS and set up it to boot from floppy.
C. First format the drive, then it will boot to CD.
D. Go into the BIOS and set the boot sequence to boot from CD first.
Answer: D
QUESTION 246
Which two of the following Operating Systems is capable of supporting system restore? (Choose two)
A. Windows 2000
B. Windows XP
C. Windows NT
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D. Windows Me
E. Windows 98 SE
Answer: B, D
QUESTION 247
Which the minimum amount of memory required for the successful installation of Windows XP?
A. 32
B. 64
C. 128
D. 256
Answer: B
QUESTION 248
What is the most probable cause why a setup will fail when the Certkiller trainee technician attempts to
install the same 16 bit application on another Windows 2000 Professional computer after a trouble-free
installation from CD on several Windows 2000 Professional computers?
A. The counter on the CD has been exceeded and the technician cannot install any more copies.
B. The Windows 16 Virtual Machine has been set to exclusive.
C. This installation of Windows 2000 was installed without the Win16 subsystem.
D. The AUTOEXEC BAT and CONFIG.SYS files are hidden.
Answer: C
QUESTION 249
What is the least amount of free Harddrive space required to install Windows 2000 Professional edition?
A. 320 MB
B. 650 MB
C. 1 GB
D. 1.5 GB
Answer: B
QUESTION 250
The Certkiller trainee A+ technician wants to know which two settings for Application Response is
permitted under the Windows 2000 Performance Options tab Advanced System properties. What will
your reply be? (Choose two)
A. Programs
B. Network Applications
C. Background Applications
D. Foreground Applications
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Answer: A, C
QUESTION 251
Windows 98 makes use of a 5 step installation process to install itself on to a Harddrive.
Which of the following forms part of that 5 step process? (Choose all that apply)
A. Starting Setup from CD-ROM.
B. Copying Windows 98 files to the computer.
C. Colleting information about the computer.
D. Setting up PnP (Play and Play) devices.
E. Setting up hardware and finalizing settings.
Answer: B, C, E
The five steps for installing Windows 98 are:
* Preparing to run Windows 98 Setup
* Collecting information about the computer
* Copying Windows 98 files to the computer
* Restarting the computer
* Setting up Hardware and Finalizing Settings
Reference:
Windows 98 Training Kit (MCSE 70-098)
QUESTION 252
Where is the SYSTEM.INI file located in a typical Windows 98 installation?
A. C:\
B. C:\INI
C. C:\WINDOWS
D. C:\WINDOWS\SYSTEM
Answer: C
QUESTION 253
The Certkiller technician has a Windows 98 SE system that has to be upgraded to Windows XP
Professional.
What is the command line entry that she will use to check the system?
A. Winnt32 /c
B. Winnt32 /u
C. Winnt32 /checkupgradeonly
D. Winnt32 /upgradecheckonly
Answer: C
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QUESTION 254
Where should the technician put the swap file while installing Windows on a compressed drive?
A. In the root directory of the compressed drive.
B. In the same directory you are installing Windows to.
C. On the uncompressed host drive.
D. Let Windows decide on the optimal place for the swap file.
Answer: C
QUESTION 255
Which file system and size should the bootable partition be in a scenario where an A+ Professional is
preparing a clean system for dual booting between Windows 95 and Windows 2000 and the system has a
single 6 GB Harddrive?
A. NTFS, 6 GB
B. FAT16, 2 GB
C. FAT32, 6 GB
D. FAT 32, 2 GB
Answer: D
QUESTION 256
Which amount of RAM is the minimum required to install Windows XP for successful operation?
A. 32 MB
B. 64 MB
C. 128 MB
D. 256 MB
Answer: B
Explanation:
Minimum requirements Recommended requirements
Intel Pentium (or compatible) 233 MHz or higher processor Intel Pentium II (or compatible) 300 MHz or higher
processor.
64 MB of RAM 128 MB of RAM
2-GB hard disk with 650 MB of free disk space (additional disk space required if installing over a network) 2
GB of free hard disk space
VGA-compatible or higher display adapter SVGA display adapter and Plug and Play monitor
Keyboard, mouse, or other pointing device Keyboard, mouse, or other pointing device
CD-ROM or DVD-ROM drive (required for CD installations) CD-ROM or DVD-ROM drive 12x or faster
Network adapter for network installation Network adapter
QUESTION 257
Which of the file systems listed below are supported for setting up Windows 2000 to dual boot with Windows
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98 on the same partition? (Choose two)
A. FAT
B. FAT32
C. NTFS
D. NFS (Network File System)
Answer: A, B
QUESTION 258
A Certkiller client has tried several times to send a document to the printer without any success. The
machine says that there is a problem with the printer. The client has tested the printer and ran internal
Diagnostics and it appears to be on the computer.
What do you think is the cause of the problem?
A. The client has an incompatible driver installed for the printer.
B. The client needs to delete all the files on C:\print.
C. The client must restart the computer and try again.
D. The client is not allowed to print to the local printer.
Answer: A
Install a correct printer driver.
QUESTION 259
You are a technician at Certkiller . A user has a problem with a Windows 95 system. You determine that
you must reinstall Windows 95 on the system. You want to reinstall Windows 95 in the same directory as
the original installation.
How would you preserve the existing group items?
A. Windows 95 does this automatically.
B. By saving all .INI files.
C. By saving all .GRP files.
D. By saving all .INI, .DAT and .GRP files.
Answer: A
Explanation: Existing group items are automatically preserved when reinstalling Windows 95 in the
same directory.
QUESTION 260
You are a network Administrator at Certkiller , Inc. You install a custom application on a Windows NT
system. You start the custom application only to discover that the custom application is conflicting with
another application. You want to fix the problem temporarily.
What should you do?
A. Run APP /CONFIG.
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B. Run REGEDT32.
C. Reinstall the application.
D. Run the application in a protected memory space.
Answer: D
Explanation: By forcing the application to run in its own memory space it would not be able to crash
other applications.
QUESTION 261
You are a technician at Certkiller . You want to alter the multiple boot configuration on a Windows 2000
system.
Which file must you edit to alter this?
A. IO.SYS
B. BOOT.INI
C. BOOT.CFG
D. SYSTEM.INI
Answer: B
Explanation: In Windows NT/2000/XP the boot.ini file is used for multi-boot purposes.
Incorrect Answers
A, D: IO.SYS and CONFIG.SYS are used in Windows 9x, but not in Windows 2000.
C: System.ini does not contain multi-boot settings. Windows 2000 only use system.ini for backward
compatibility.
QUESTION 262
You work as administrator at Certkiller .com. Your boss, Mrs Certkiller, asks you to upgrade a group of
Windows 98 computer to Windows XP Professional.
You create a .bat file which should be used for the upgrade process.
What command should you include in the .bat file to invoke the XP installer?
A. Install
B. Setup
C. Winnt
D. Winnt32
Answer: C
WINNT.EXE should be used in Windows 95/98/ME.
WINNT32.EXE should be used in Windows NT/2000.
QUESTION 263
Which operating system has the minimum hard disk requirement of 2 GB with 650 MB free space?
A. Windows 98
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B. Windows ME
C. Windows XP
D. Windows 2000 Professional
Answer: D
Windows 2000:
Minimum Requirements
Computer/Processor: 133 MHz or higher Pentium-compatible CPU.
Memory: At least 64 megabytes (MB) of RAM; more memory generally improves responsiveness.
Hard Disk: 2 GB with 650 MB free space.
CPU: Support Windows 2000 Professional supports single and dual CPU systems.
Drive: CD-ROM or DVD drive.
Display: VGA or higher resolution monitor.
One free COM port
Keyboard and mouse are required.
Windows XP
PC with 300 megahertz or higher processor clock speed recommended; 233 MHz minimum required (single or
dual
processor system), Intel Pentium/Celeron family, or AMD K6/Athlon/Duron family, or compatible processor
recommended
128 megabytes (MB) of RAM or higher recommended (64 MB minimum supported; may limit performance
and some
features)
1.5 gigabytes (GB) of available hard disk space
Super VGA (800 W 600) or higher-resolution video adapter and monitor
CD-ROM or DVD drive
One free COM port
Keyboard and Microsoft Mouse or compatible pointing device
QUESTION 264
Which switch to the winnt32.exe program allows the system to be checked for upgrade compatibility?
A. chkupgrd
B. checkupgrade
C. checkuponly
D. checkupgradeonly
Answer: D
Parameter Purpose
/checkupgradeonlyChecks your computer for upgrade compatibility with Windows 2000. You can save the
results in a file,
upgrade.txt in the system root by default.
QUESTION 265
To create a start up disk for Windows 9x open the Add/remove Program applet and click create disk
from the_____?
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A. Install tab.
B. Create disk tab.
C. Startup Disk tab .
D. Windows setup tab.
Answer: C
Explanation: We must use the Startup Disk tab and then select the Create Disk button in order to create
a Windows 9x start disk.
QUESTION 266
Which of the following are required Windows NT 4.0 start up files? (Choose two)
A. NTLDR.
B. BOOT.INI.
C. NTFS32.BIN.
D. WINNT32.INI.
E. AUTOEXIT.BAT.
Answer: A, B
Explanation: NTLDR and BOOT.INI are required Windows NT/2000/XP startup files.
Incorrect Answers
C, D: There are files called NTFS32.BIN or WINNT32.INI in Windows NT.
E: Autoexec.bat is a startup file in Windows 9x, not in Windows NT.
QUESTION 267
A Windows 98 computer is having display related problems. You need to adjust the graphics hardware
acceleration so that you can troubleshoot the problem. From which location can you do this?
A. Control Panel, System, Performance, Graphics.
B. Control Panel, System, Display Settings, Graphics.
C. Control Panel, System, Device Manager, Properties, Graphics.
D. Control Panel, System, Hardware Profiles, and Display Settings, Graphics.
Answer: A
Explanation: On a Windows 98 computer you adjust the graphics acceleration from the System Control
Applet, by selecting the Performance tab.
QUESTION 268
Which of the following operating systems may be upgraded to Windows 2000 professional? (Choose two)
A. OS/2.
B. Windows 3.x.
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C. Windows 9x.
D. Windows NT 4.0.
E. Windows for Workgroups 3.x.
Answer: C, D
Explanation: Windows 9x and Windows NT 4.0 can be upgraded to Windows 2000.
Incorrect Answers
OS/2 or Windows 3.x/Windows for Workgroup 3.x cannot be upgraded to Windows 2000.
QUESTION 269
The Certkiller A+ technician would like to have both the current Windows NT OS and Windows 2000
installed.
What is the lowest SP (Service Pack) that MUST be installed on NT to enable the technician to achieve
dual OS operation?
A. SP3 (Service Pack 3)
B. SP4 (Service Pack 4)
C. SP5 (Service Pack 5)
D. SP6 (Service Pack 6)
Answer: B
QUESTION 270
A user wants to upgrade an older computer from Windows 95 to Windows XP Professional. What tool on
the Windows CD-ROM has the ability to check for system hardware and software compatibility before
attempting an upgrade in a case where no Internet connection is available?
A. Automatic Update
B. Dynamic Update
C. Upgrade Advisor
D. System File Checker
Answer: C
QUESTION 271
Which of the files listed below are necessary to start Windows XP Home? (Choose two)
A. The NTDETECT file
B. The XPLDR file
C. The NTLDR file
D. The XPDETECT file
E. The AUTOEXEC.XP file
Answer: A, C
NTDETECT and NTLDR are used in the Boot process.
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QUESTION 272
Which file will you tell the Certkiller trainee technician to modify to specify the default Operating System for
Startup in the event of installing a computer to dual boot two Windows Operating Systems, which file has to be
modified?
A. The BOOTSEC.DOS file
B. The MSDOS.SYS file
C. The AUTOEXEC.BAT file
D. The BOOT.INI file
Answer: D
QUESTION 273
The Certkiller technician is required to move the system's temporary files to a folder called D:\TEMP
from the default location on a Windows XP Professional system.
Where would the technician make the change?
A. AUTOEXEC.NT
B. BOOT.INI
C. Control Panel, System Properties, Advanced, Environmental Variables, System Variables
D. My Computer. C: Drive, Properties, Advanced, Environmental Variables, System Variables
Answer: C
Control PanelSystem PropertiesAdvancedEnvironment variables
QUESTION 274
A Certkiller client requested that a Windows 98 system be upgraded to Windows XP Home.
What is the first action that the technician should take?
A. Check for a Windows 98 CD to prove upgrade eligibility.
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B. Use the Windows XP Upgrade Advisor to verify that the hardware and software are compatible with
Windows XP.
C. Install more memory in preparation of the upgrade.
D. Just insert the Windows XP Home Upgrade CD and perform the installation.
Answer: B
The Upgrade Advisor is a tool that checks your system hardware and software to see if it is ready for upgrade to
Windows XP. If you run Upgrade Advisor while you are connected to the Internet, and if your system needs
updates that are available on the Windows Update Web site, Upgrade Advisor will find and install the updates
for you.
QUESTION 275
What IRQ does the system timer use?
A. 0
B. 6
C. 9
D. 12
Answer: A
The system timer uses IRQ0.
QUESTION 276
You want to configure a Windows 9x computer for multiboot capabilities.
Which file must be changed to do this?
A. BOOT.INI.
B. SYSTEM.INI.
C. MS-DOS.SYS.
D. CONFIG.SYS.
Answer: C
Explanation: MS-DOS.SYS contains multiboot information in a Windows 9x system. It can be compared
to the BOOT.INI file of Windows NT/2000/XP/.NET.
QUESTION 277
You are a technician at Certkiller . You want to upgrade a Windows system but you want to determine the
operating system version that is currently on the system before you upgrade it.
What must do to find what version information on the operating system?
A. Click Start, Settings, System, Properties.
B. Right click the Desktop and select Properties.
C. Right click the Task bar and select Properties.
D. Right click the My Computer icon and select Properties.
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Answer: D
Explanation: The version of the Operating System can usually be found by right-clicking the My
Computer icon and selecting Properties.
QUESTION 278
Which of the following files are needed to start up Windows NT 4.0? (Choose all that apply)
A. WINNT.INI
B. BOOT.INI
C. CONFIG.SYS
D. AUTOEXEC.BAT
Answer: B
Explanation: The BOOT.INI file is a required Windows NT/2000/XP startup file.
Incorrect Answers
A: There is no file called WINNT.INI.
B: CONFIG.SYS and AUTOEXEC.BAT are used in Windows 9x systems not on Windows NT 4.0.
QUESTION 279
When upgrading Windows XP Professional, what requires more attention than a simple in-place
upgrade?
A. Window s95
B. Windows 98
C. Windows NT 4.0 Workstation
D. Windows 2000 Professional
Answer: A
Eligibility for In-Place Upgrade
Previous Version Windows XP Home Edition Windows XP Professional
Windows 3.1 NO NO
Any Evaluation Version NO NO
Any Server Version* NO NO
Windows 95 NO NO
Windows 98/Windows 98 SE YES YES
Windows Me YES YES
Windows NT(r) Workstation 3.51 NO NO
Windows NT Workstation 4.0 NO YES
Windows 2000 Professional NO YES
Windows XP Home Edition YES
Windows XP Professional NO
QUESTION 280
After a certain Shareware package is installed on your Windows 98 system, the computer no longer
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starts and you suspect a damage of the registry. To restore a backup copy of registry which command
line utility could you run from MS-DOS?
A. CHKDSK.
B. CHKREG.
C. SCANREG.
D. SCANDISK.
Answer: C
Explanation: The SCANREG utility should be used with the /RESTORE switch in order to restore the
registry from backup.
Incorrect Answers
A: CHKDSK is used to diagnose and repair the hard drive.
B: There is no Windows 98 utility called CHKREG.
D: SCANDISK repairs the disk driver.
QUESTION 281
What should do you first if your Windows NT 4.0 system will not boot?
A. Go to safe mode.
B. Restore from backup.
C. Use the last known good configuration.
D. Reinstall NT using three boot disks and the CD.
Answer: C
Explanation: Last known good configuration is the easiest way to return the previous system state. It is
the first thing that should be tried. If it does not work we should try the Emergency Repair Disk.
Note: Every time you successfully logon to a Windows NT 4.0/Windows 2000/XP/.NET and reach the desktop
the last known good configuration is saved. If you later during that Windows session install a device driver that
makes the system unable to boot, you can return to the previous state by choosing last known good
configuration at startup.
Incorrect Answers
A: Safe mode would is also a plausible choice. Last known good is a better choice however. Furthermore, it
might not be possible to use the Safe mode option if the system fails to boot.
B, C: We should try simpler methods before we consider restoring from backup or reinstallation of the OS.
QUESTION 282
After updating a device driver on a Windows NT 4.0 workstation the computer fails to boot to the GUI.
What should you do to correct the problem?
A. Reload the operating system.
B. Run Scandisc and Disc Defragmenter.
C. Press F5 to enter Safe mode and delete the last device installed.
D. Press the spacebar when the load last known good message appears.
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Answer: D
Explanation: Last known good configuration is the quickest way to return to the previous system state.
Last known good configuration can be used as long as no successful logon has been made after the driver
were updated.
Incorrect Answers
A: It is not necessary to reinstall the operating system.
B: It would not be possible to use Scandisc and the Disk Defragmenter from the command line. Furthermore,
running this utilities would fix the problem.
C: Safe mode can help troubleshooting a system that can't boot to the Graphical User Interface. However, last
known good configuration is the simpler and preferred first method to be tried.
QUESTION 283
A customer is running Windows NT and has a 20GB unformatted hard disk. The customer wants to
format the 20GB drive, move the data from his 5GB drive and label the 20GB drive as the drive B. What
Windows NT applet can perform all these tasks for you?
A. File administrator.
B. Partition magician.
C. Drive administrator.
D. Disk administrator.
Answer: D
Explanation: In Windows NT systems you use the Disk Administrator to handle disks.
The Administrative Tool Computer Management could be used to start the Disk Administrator.
QUESTION 284
What should you do to create an emergency repair diskette for Windows NT 4.0?
A. EBD.BAT.
B. RDISK.EXE.
C. ERD.EXE/S.
D. Add/remove programs applet.
Answer: B
Explanation: In Windows NT 4.0 you create an ERD (emergency repair disc) with the RDISK.EXE
command line utility.
QUESTION 285
What is the proper command to install the Windows 2000 Recovery Console as a startup option from a
the Windows 2000 installation CD located in Drive E?
A. E:\i386\setup.exe /console.
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B. E:\i386\console.exe /install.
C. E:\i386\winnt32.exe /cmdcons.
D. E:\i386\Win2000.exe/ recovery.
Answer: C
Explanation: Winnt32 (not setup, console, or Win2000) with the /cmdcons switch copies the Recovery
Console from the Windows 2000 CD-ROM to the hard drive.
Reference: Microsoft Knowledge Base Article - Q216417, HOW TO: Install the Windows Recovery Console
QUESTION 286
Which of the options mentioned below represents the correct order for installing Windows Me, Windows
NT 4.0, Windows 2000 Professional and DOS onto a single drive?
A. They can be installed in any order.
B. DOS, Windows Me, Windows NT 4.0, Windows 2000 Professional
C. Windows 2000 Professional, Windows NT 4.0, Windows Me, DOS
D. Windows 2000 Professional, DOS, Windows Me, NT 4.0
Answer: B
QUESTION 287
Which of the function key listed below is used to start Safe Mode in Windows NT?
A. F10
B. F8
C. F6
D. Windows NT does not support Safe Mode.
Answer: D
QUESTION 288
The new Certkiller trainee A+ technician wants to know what some of the features of a dynamic disk that
would need to be taken in consideration when choosing to install Windows 2000 or Windows XP needs to
be. What would your reply be? (Choose two)
A. Dynamic disks are backwards compatible and accessible directly from Windows 9x or any version of
Windows NT.
B. Dynamic disks are not directly accessible from Windows 9x or any version of Windows NT, thus they
should not be used in a mixed OS networked environment.
C. Dynamic disks use partitions and logical drives and they are managed with Disk Management.
D. Dynamic disks do not use partitions and logical drives and they are managed with Disk Management.
E. Dynamic disks are not directly accessible from Windows 9x or any version of Windows NT, however shared
folders are accessible to any of the computers running the above mentioned OS on the network.
Answer: C, E
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QUESTION 289
Where is the default location for the system restore points in a Windows XP environment?
A. C:\windows\system\restore\
B. C:\system volume restore points\
C. C:\windows\system32\restore\
D. C:\system volume information\
Answer: D
QUESTION 290
Which of the following is the proper way to uninstall all default Microsoft games from a PC?
A. In C:\Windows delete the contents of the Media folder.
B. In Control Panel, Add and Remove Programs, select Games and remove it.
C. In C:\Program Files delete the folder called Microsoft games.
D. In Control Panel, Add and Remove Programs, Window Components, Accessories, and Utilities, deselect
Games.
Answer: D
QUESTION 291
In which location can all attached devices be controlled; including driver installation, management of properties
of all devices and adding / removing programs from the computer; in a Windows 98 environment?
A. Device Manager
B. Control Panel
C. System Properties
D. Windows Explorer
Answer: B
QUESTION 292
Which of the options below represents the best way to recover from a situation where, after installing a
new network card in a computer running NT 4.0, the computer does not allow anyone to login?
A. Select VGA mode
B. Re-install Windows NT
C. Upgrade to Windows 2000
D. Select Last Known Good Configuration
Answer: D
Last Known Good Configuration would enable the computer to boot.
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QUESTION 293
How can you go about creating an ERD in a Windows 2000 environment?
A. Start, Programs, Accessories, System, Tools, Backup, Tools Menu, Create an ERD
B. Start, Settings, Control Panel, Administrative Tools, Create an ERD
C. Right click My Computer, Properties, Advanced, Startup and Recovery, Create an ERD
D. Start, Run, Create ERD.EXE
Answer: A
To create an ERD:
1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click Backup.
2. On the Tools menu, click Create an Emergency Repair Disk.
Reference: How to Create an Emergency Repair Disk in Windows 2000, Microsoft Knowledge Base Article 231777
QUESTION 294
When a user tries to boot a Windows XP computer, there is an error that USER32.DLL is damaged. The
computer will not boot in the GUI (Graphical User Interface).
Which is the first thing that you would advice the Certkiller trainee technician to do to solve the problem?
A. Re-installing Windows in place.
B. Startup using Last Known Good Configuration.
C. Restore the file using the Recovery Console.
D. Restore the system to a previous state.
Answer: B
If it works this would be the solution with least administrative effort. It should be tried.
Incorrect Answers:
A, C: Not necessary. Takes longer time.
D: Not possible if Windows is unbootable.
QUESTION 295
Which Windows 2000 Advanced Options menu item would you advice the Certkiller trainee technician to use
when loading Windows 2000 Professional without the GUI (Graphical User Interface)?
A. Safe Mode
B. Safe Mode with no GUI
C. Safe Mode with command prompt
D. Recovery Console
Answer: C
Incorrect Answers:
A: Would load the GUI.
B: No such option.
D: Would just start the Recovery console.
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QUESTION 296
Which of the listed options will enable you to view that happened in a case where a device or an application
failed to load properly on Startup of a Windows 2000 or Windows XP system?
A. Open up Dr. Watson and check the log file.
B. Use a troubleshooting utility to monitor for reoccurrence of the problem.
C. Go to Event Viewer, and check the log file.
D. Run MSCONFIG.EXE and re-enable one item at a time.
Answer: C
Event Viewer would include information of the failed device/failed application.
QUESTION 297
Which of the following methods will allow the installation of the Recovery Console on a workstation so as to
render a CD requirement for installation obsolete?
A. From a command prompt move to the i386 directory and type: WINNT32 /RECOVERYCONS
B. From Control Panel select System, then System Restore, then install Recovery Conole
C. From a command prompt move to the i386 directory and type: WINNT32 /CMDCONS
D. From a command prompt move to the i396 directory and type: WINNT32 /RECCONS
Answer: C
The Recovery Console allows system administrators to access the file system of a Windows 2000
computereven if the hard disk is formatted using NTFSby using the Windows 2000 Setup CD. This allows
support professionals to fix even a non-booting Windows 2000 system. Since the Recovery Console has batch
support, it is even possible for system administrators to create batch files to fix common scenarios and distribute
those batch files for users to run on their systems.
It's a good idea to install Recovery Console on all of your Windows 2000 Server computers, as well as
Windows 2000 Professional computers that are more at risk, such as those used by developers, software testers,
or fearless power users.
To install the Recovery Console on your system use winnt32 /cmdcons
QUESTION 298
Where would you be able to locate the following syntax?
[boot loader] timeout=30 default=multi(0)disk(0)rdisk(0)partition(1)\Windows [Operating Systems]
multi(0)disk(0)rdisk(0)partition(1)\Windows=Microsoft Windows XP Professional /fastdetect
A. The NTLDR file
C. The SYSTEM.DAT file
D. The CONFIG.SYS file
Answer: B
QUESTION 299
You are the Certkiller support technician. What do you expect to encounter if the Windows 98 backup
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registries are restored to a Windows 98 system when the Core configuration files were backed up using
the Emergency Recovery utility and CFGBACK utility from the Windows 95 CD?
A. The system will not be able to boot.
B. Some settings that are obsolete in Windows 98 would clutter up the registry, making it larger than it needs to
be.
C. The user would have restored the configuration settings, thus saving hours of technician time.
D. It will fail to restore, providing the user / technician with an error statement that these utilities are not
compatible with Windows 98.
Answer: D
QUESTION 300
You are a technician at Certkiller . When a user boots her Windows XP Professional system she gets a
blue screen with an error message. You need to repair the system and want to find information specific to
this error on the Internet.
Where should you look first?
A. Microsoft knowledge base.
B. Internet chat room.
C. Internet search engine.
D. Computer vendor's website.
Answer: A
Yu should look in the place where you're most likely to find the relevant information. This would most likely be
the Microsoft knowledge base. There after you could use Internet search engines to search for information using
keywords.
QUESTION 301
You are a network Administrator at Certkiller , Inc. You install a new display card in a Windows XP
system. When you reboot the system, Windows detects the new device and prompts you for the location
of the device driver. You insert the vendor supplied CD disk and start installing the device driver.
However, you get an error message that states that the driver is unsigned.
What should you do?
A. Re-install the driver.
B. Download a signed driver from the vendor's website.
C. Ignore the error message.
D. Uninstall the unsigned device driver.
Answer: C
If you trust the manufacturer and you probably should, then just ignore the error message.
QUESTION 302
What is the purpose of the BOOT.INI file on Windows 2000 workstation?
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A. To determine the operating system options to display during the Startup process.
B. To examine the hardware on the system.
C. To coordinate the system's Startup procedure.
D. To locate and initialize system files.
Answer: A
Boot.ini contains information regarding which operating systems are installed on the PC.
QUESTION 303
The Certkiller trainee technician wants to know what the maximum amount of extended partitions that may
exist on a single physical disk. What will your reply be?
A. 1
B. 3
C. 4
D. 26
Answer: A
QUESTION 304
Which file contains a list of choices of Operating Systems that the system can be booted to in a Windows 2000
environment?
A. The NTLDR file
C. The BOOTSEC.DOS file
D. The AUTOEXEC.BAT file
Answer: B
QUESTION 305
What amount of logical drives can be supported on a Windows 2000 Professional system?
A. 1
B. 4
C. 24
D. Unlimited
Answer: D
Note: Uncertainty
There can be up to 4 primary partitions and only one extended partition which may include several logical
drives.
QUESTION 306
In Windows 2000 Professional, when does the current configuration become the Last Known Good
Configuration?
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A. After the POST.

B. After a successful logon.
C. After a successful logoff.
D. When the computer is switched off.
Answer: C
Same is true for Windows NT 4.0 and Windows XP.
QUESTION 307
You have a Windows 98 with two VGA displays. You want to change your primary display.
What should you do?
A. Use Device Manager.
B. Change the physical slots for the VGA cards.
C. Click Start, then Run and type CHGMONITOR in the text box.
D. Use the Display Properties applet in the Control Panel to change the settings.
Answer: D
The primary display can be changed on the Settings tab of the Display Properties window.
QUESTION 308
Which Windows XP Home edition file contains the arc names used to identify where the boot partition is
located?
A. NTDETECT.COM
B. NTLDR
C. NTBOOTDD.SYS
D. SYS.CFG
B. BOOT.INI
C. START.INI
D. BOOT.CFG
Answer: D
Explanation: BOOT.INI stores the multi-boot parameters, including the arc names, on Windows
NT/2000/XP systems.
QUESTION 309
In Windows XP Professional, what is the function of NTDETECT.COM?
A. Identifies all the hardware installed on the PC
B. finds the MBR (master boot record) on the hard disk
C. checks the hard drive for NTFS
D. locates and loads operating system files
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Answer: A
NTDETECT.COM is responsible for identifying system hardware during the boot process.
QUESTION 310
What are three reasons for booting Windows 98 in Safe mode? Select three.
A. to boot quickly, so the user can access the Internet rapidly
B. to troubleshoot a system
C. to bypass Startup files and to modify the configuration file
D. to troubleshoot suspected memory errors
E. to troubleshoot network access problems
F. to reset the video mode if the video display does not work properly
Answer: B, C, F
QUESTION 311
What is the minimum number of steps to install a USB peripheral assuming that Windows 2000 includes
a device driver for that peripheral and USB ports are active?
A. Plug in the device while the system running
Windows 2000 will automatically recognize the device, install the drivers and activate the device.
B. Shut down the system, plug the device and start the system.
Windows 2000 will automatically recognize the device, install the drivers and activate the device.
C. Plug in the device, start the system, run the Add/Remove hardware wizard and choose the appropriate
device.
Windows 2000 will automatically install the drivers and activate the device.
D. Shut down the system, plug in the device, start the system run the Add/Remove hardware wizard, choose the
appropriate driver from the list and restart the system.
Answer: A
Explanation: USB is a hot-pluggable technology, so we should just plug in the USB device and Windows
2000 should automatically detect the device and install the appropriate drivers.
QUESTION 312
What is the purpose of a driver?
A. Tells the operating system how to interact with the device.
B. Improves performance of installed devices by optimizing access patterns.
C. Provides more useful memory by moving device control data to extended memory.
D. Modifies application programs to work correctly with devices attached to a system.
Answer: A
Explanation: A driver enables the Operating system and the device to communicate.
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QUESTION 313
After installing a new local printer, you print a test page. All of the printed text is in printer code and the
printer prints several additional blank pages. What are the possible causes? (Choose two)
A. Printer snake virus.
B. Wrong printer driver.
C. Overload paper tray.
D. Unsecured/loose printer cable.
E. High printer resolution settings.
Answer: B, D
Explanation:
B: An incorrect printer driver could produce garbled output.
D: A loose printer cable could produce garbled output.
QUESTION 314
Windows 9x safe mode uses with generic video driver?
A. VGA.
B. DNOAL.
C. SVGA.
D. MCGA.
Answer: A
Explanation: Safe Mode uses the generic low resolution VGA video driver.
QUESTION 315
What IRQs are assigned first?
A. BIOS configured.
B. Windows 9x legacy.
C. Hardware configured.
D. Windows 9x plug and play.
Answer: A
Explanation: The BIOS configured IRQ are assigned first. This can be used to reserve IRQs for legacy
devices. These IRQs will not be used by the Plug and Play devices.
QUESTION 316
Where can users of Windows 2000 systems be prevented from installing unsigned device drivers?
A. Local users and groups, drivers.
B. Hard ware profiles, device driver.
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C. Device manager, computer name.
D. System properties, hardware, signing.
Answer: D
Explanation: System properties is used to prevent the installation of unsigned drivers.
QUESTION 317
Which Windows 9x file can load device drivers?
A. BOOT.INI.
B. MS-DOS.SYS.
C. CONFIG.SYS.
D. AUTOEXEC.BAT.
Answer: C
Explanation: The CONFIG.SYS file is used, among other things, to load device drivers.
QUESTION 318
Running Windows 98, you notice that the Device manager does not list the CD-ROM properties. The
CD-ROM appears to be running flawlessly. What could be the problem?
A. Safe mode driver in Win.ini.
B. Wrong driver in Win.ini.
C. Real mode driver in config.sys.
D. Missing driver in autoexec.bat.
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Answer: C
Explanation: The CD-ROM might be using a old legacy driver, also called a real mode driver. The
CD-ROM would work but it is possible that it isn't appearing in the Device Manager.
Incorrect Answers
A: There are no such things as safe mode drivers.
B: The driver is appropriate since the CD-ROM drive is working.
D: Windows 98 does not use CD-ROM drivers specified in autoexec.bat.
QUESTION 319
There are four major technologies that work together under Plug and Play. These are the operating
system, the system BIOS, device drivers, and _____________.
A. Scandisc.
B. Data keeper.
C. Software peripherals.
D. Hardware peripherals.
Answer: D
Explanation: Plug and Play is a standard for automatic configuration of hardware peripherals.
QUESTION 320
Consider the following scenario: The client cannot find updated drivers for a device to be installed on a
Windows XP system. The manufacturer ceased driver support with drivers for Windows 9x, Windows
Me and Windows 2000 only.
What, if anything, can the technician do to get this device to work properly?
A. Advise the client that the device will have to be replaced with a Windows XP compliant device.
B. Install the device with the Windows Me drivers.
C. Install the device with the Windows 2000 drivers.
D. Contact Microsoft for the Windows XP drivers, as it is Microsoft's responsibility to release drivers for every
device sold when a new Operating system is released.
Answer: C
QUESTION 321
Which source of information, if available, is the first port of call to get the most up-to-date information
on a motherboard's onboard diagnostics?
A. The motherboard user's installation manual.
B. The motherboard manufacturer's website.
C. Internet search engine.
D. The computer manufacturer's website
Answer: B
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QUESTION 322
Which of the procedures mentioned below will you try first when you receive a report by a user that
states intermittent video problems with the PC after installing a new high performance video card?
A. Replace the video card with a known good working video card of the same type.
B. Re-install the video drivers from the media that came with the video card.
C. Re-install the video drivers using the latest drivers from the video card manufacturer's website.
D. Replace the video card and drivers with a compatible card from a different manufacturer.
Answer: C
QUESTION 323
What are the reasons for a user's inability to install a device driver for newly added hardware on a
Windows 2000 Professional workstation? (Choose two)
A. The computer is not in Safe Mode.
B. The user does not have Administrator privileges.
C. Windows Update has been disabled.
D. Installation of unsigned files has been blocked.
Answer: B, D
QUESTION 324
Which of the Operating Systems listed below is incapable of supporting PnP (Plug and Play) hardware?
A. Windows9x/Me
B. Windows NT Workstation
C. Windows 2000 Professional
D. Windows XP
Answer: B
QUESTION 325
You are a technician at Certkiller . You install a network card on a Windows 2000 Professional computer.
On rebooting the computer, the computer improperly recognizes the network card as a hard disk
controller.
What should you do to correct this problem?
A. Uninstall then re-install the network card.
B. Uninstall the device using the Device Manager and restart the computer.
C. Install the drivers included with the network card.
D. Change the IRQ assigned to the network card using the Device Manager.
Answer: C
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QUESTION 326
You are a technician at Certkiller . You need to install a software package on a select group of Windows
2000 computers.
What would be the BEST method to do this?
A. Publish the software package to that group of computers.
B. Assign the software package to that group of computers.
C. Assign the software package to the users of those computers.
D. Publish the software package to the users of those computers.
Answer: B
An assigned software package must be installed, while a published package only gives the option to install it.
The question specifically requires the package on a group of computers, not for a group of users.
QUESTION 327
You want to install additional Windows components on a Windows 2000 system.
Where would you do this?
A. In Add/Remove Hardware of Control Panel.
B. In Add New Hardware of Control Panel.
C. In Windows components of Control Panel.
D. By using the Windows installation CD.
Answer: C
Control Panel Add/Remove ProgramsAdd/Remove Windows components.
QUESTION 328
A user tries to update modern drivers on a Windows 2000 Professional system. The system is a stand
alone computer, yet a message says that the user does not have the necessary rights.
Which group membership could give the user right to update drivers?
A. Administrators
B. Guests
C. Backup Operators
D. Replicators
Answer: A
QUESTION 329
A piece of hardware does not have a setup file for the driver. Only an .INF file exists.
Which utility built into Windows allows scanning for hardware changes and manually installs drivers?
A. HCL (hardware compatibility list)
B. Driver signing
C. Add New Hardware Wizard
D. SYSEDIT.EXE
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Answer: C
QUESTION 330
What is the purpose of using a digital signature on a device driver?
A. It allows the operating system to control the assignments of each hardware driver.
B. It confirms that the drives have passed the Microsoft Certification process.
C. It confirms secure websites prior to executing an Internet transaction.
D. It installs 128 bit encryption for secure Internet browsing.
Answer: B
QUESTION 331
Which Windows XP utility allows for installation of a non PnP (non plug and play) device if it is not
automatically detected at System Startup?
A. Add/Remove Hardware
B. Device Manager
C. SETUP
D. WINNT32
Answer: A
QUESTION 332
Device Manager in a Windows 98 system shows a driver flagged with a yellow exclamation point.
What are two methods that you can use to determine what happened? Select two.
A. use the ADD (automatic disable driver) Agent and read the details
B. open the properties of the failed component in Device Manager
C. check the VCM (version conflict manager)
D. run the SFC (system file checker) and read the details
E. run the ASD (automatic skip driver) Agent and read the details
Answer: B, E
B: Directly using Device Manager would be the first troubleshooting step.
E: The Automatic Skip Driver Agent (ASD) identifies potentially dangerous failures that are known to cause
Windows 98 systems to stop responding and marks the driver so they are bypassed on subsequent startups.
This change came about from one of problems in Windows 95, lockup during the boot process. ASD also
identifies hardware that fails to respond when tested by Windows 98 startup.
ASD can be launched two different ways:
1. From within MSInfo
2. Start - Run - ASD
QUESTION 333
You work as a technician at Certkiller .com. A user running Windows 98 SE attempts to connect to a
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printer on a PC running Windows 2000 Professional. The user receives an error message that a suitable
driver needs to be installed.
Which two actions should the user take to connect to the printer? Select two.
A. download the driver from the vendor's website
B. tell the owner of the Windows 2000 Professional PC to install the driver for Windows 98 SE.
C. Connect via the NET USE command
D. Use the Add a Printer Wizard to connect to the printer.
Answer: A, D
QUESTION 334
After a clean install of Windows XP, a workstation has a graphic card that is not PNP (plug and play)
compliant. To install the driver and configure the user interface, which level of permissions is required?
A. Administrator
B. Power Users
C. Users
D. Guest
Answer: A
QUESTION 335
By default, which IRQ does a 1.44 diskette drive use?
A. 1
B. 2
C. 3
D. 4
E. 5
F. 6
G. 7
H. 8
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Answer: F
QUESTION 336
How are the virtual memory options set in Windows 98?
A. Settings, Control Panel, Virtual memory.
B. Setting, Control Panel, 386enhanced, Virtual memory.
C. Settings, Control Panel, System, Performance, Virtual memory.
D. Settings, Control Panel, System, Device Manager, Virtual memory.
Answer: C
Explanation: The Virtual Memory options are set with the System control applet and then the
Performance tab.
QUESTION 337
Windows 2000 offers a power-saving mode that saves everything in memory to disk, turns off the
monitor and hard disk, then turns off the computer. When the computer is restarted, the desktop is
restored exactly as it was left. A power failure while the computer is in this mode will not cause data loss.
What is this mode called?
A. Sleep.
B. Snooze.
C. Standby.
D. Hibernate.
Answer: D
Explanation: The description in the question fits the Hibernation power saving mode. It is most
frequently used on portable computers to save the battery.
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QUESTION 338
The Certkiller trainee technician wants to know which Windows XP Professional component allows the
Harddrive to emulate RAM. What will your reply be?
A. File system
B. Paging file
C. RAM drive
D. Registry
Answer: B
QUESTION 339
A Windows 95 user reports receiving a "Missing or Bad command.com" error after she modified the
root directory. Where can a duplicate copy of command.com be found?
A. C:\DOS\COMMAND.COM
B. C:\WINDOWS\COMMAND.COM
C. C:\PROGRA1\COMMMAND.COM
D. C:\WINDOWS\SYSTEM\COMMAND.COM
Answer: B
Explanation: Ordinarily the command.com file located in the root directory is used. An extra copy of the
command.com file is saved in the C:\WINDOWS directory on Windows 9x systems.
QUESTION 340
What are the possible causes for the error message "bad or missing command.com"? (Choose two)
A. Out of hard disk space
B. Frozen command.com
C. Corrupt command.com
D. System resources below 60%
E. Old version of command.com
Answer: C, E
Explanation: The command.com file could be corrupt, missing (not listed here), or have an incorrect
version (an older could be used).
Incorrect Answers
A, C: Lack of hard disk space or system resources would not cause this error.
B: There are no such thing as a frozen command.com
QUESTION 341
At boot up you receive the error message that a device referenced in system.ini, win.ini or the registry
can not be found. Which command should you type at the start run command line to trouble shoot the
problem? (Choose two)
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A. TRBLSHT.
B. SYSEDIT.
C. REGEDIT.
D. VXDEDIT.
E. DLLEDIT.
Answer: B, C
Explanation:
B: Sysedit can be used to manage the settings in the configuration files (win.ini, system.ini, autoexec.bat,
config.sys, etc.)
C: Regedit can be used to manage the settings in the registry.
QUESTION 342
A user starts Windows 2000 professional and logs in successfully but doesn't appear to have a task bar.
Otherwise the system starts normally and all the user's icons appear on the desktop. How can you locate
the start menu?
(Choose two)
A. Reveal the secret start menu by pressing F1 + N
B. Display a hidden start menu by pressing CTRL+ESC.
C. Find the hidden start menu by left clicking each edge of the desktop.
D. Create the duplicate start menu by pressing the desktop and pressing ALT+TAB.
E. Erase the damaged start menu by clicking my computer and pressing ALT+ ENTER.
Answer: B, C
Explanation: The CTRL+ESC keyboard shortcut can be used to open the Start menu.
The Start menu could also be found be left-clicking the edge of the desktop.
QUESTION 343
A client calls you and says that the files have been deleted from the removable drive and the customer
wants to recover them. However the files are not in the recycle bin. What can be the cause of this
problem?
A. Removable hard drive data is corrupt.
B. Removable hard drive is in sleep mode.
C. Removable hard drive is a compressed drive.
D. Files on the removable hard drive are deleted immediately.
Answer: D
Explanation: Deleted files on removable devices are not stored in recycle bin.
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QUESTION 344
You receive the following message when booting Windows NT 4.0 Workstation. "boot could not find
NTLDR. Please insert another disk".
What should you do to fix the disk?
A. Extract the file from the CD
B. Run the emergency repair process.
C. Copy the file from any Windows system.
D. Copy the file from another Windows NT system.
Answer: B
Explanation: You can use the Emergency Repair Process to fix problems that may be preventing you
from starting your computer. This includes problems with your registry, system files, partition boot
sector, and startup environment.
The Emergency Repair process can be used to replace missing system and boot files, in particular the
NTLDR.EXE can be replaced.
Reference:
Windows NT 3.5x and 4.0 Emergency Repair Process Screens (Q129037)
Incorrect Answers:
A: The NTLDR.EXE is present on the Windows NT 4.0 installation CD, it does not need to be extracted.
Furthermore, in order to copy the NTLDR.EXE file to the computer we must boot the computer, so we would
be forced to use some recovery process anyway, typically the Emergency Repair process.
C: Windows 9x does not use an NTLDR.EXE file. The NTLDR.EXE file from Windows 2000/XP/.NET
cannot be used on a Windows NT 4.0 computer.
D: It is possible to copy the NTLDR.EXE file from another Windows NT 4.0 computer.. However, in order to
copy the NTLDR.EXE file to the computer we must boot the computer, so we would be forced to use some sort
of recovery anyway, typically the Emergency Repair process.
QUESTION 345
You are having problems with a system and want to check the registry for errors. At DOS prompt which
command should you use?
A. SCANREG /FIX
B. SCANREG /REDO
C. SCANREG / REPAIR
D. SCANREG /RESTORE
Answer: A
Explanation: The /FIX switch checks the registry for errors. It also repairs the errors.
Reference: Description of the Windows Registry Checker Tool (Scanreg.exe) (Q183887)
QUESTION 346
What advantages does protected mode memory have over real mode memory?
(Choose Two)
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A. Applications will never crash.

B. Needed for 16 Bit applications.
C. OS manages the memory resources.
D. Application accesses RAM directly.
E. OS controls application access to stabilize system.
Answer: C, E
Explanation: The operating manages and controls protected mode drivers. This makes the system more
stable. Real-mode drive are only used by legacy DOS programs.
QUESTION 347
What would you run from the command prompt to check drive C for surface errors before Windows 9x
starts?
A. CHKDSK C:/M
B. SCAN C:/SURFACE
C. SCANREG C:/REPAIR
D. SCANDISK C:/SURFACE
Answer: D
Explanation: When a small portion of a disk can no longer hold data, it is called a bad sector. The surface
scan option of ScanDisk detects bad sectors, and updates the housekeeping areas of the disk so the bad
sectors will not be used for file storage.
Note: SCANDISK can reliably detect and fix a much wider range of disk problems and is generally preferred to
the somewhat dated CHKDSK.
Incorrect Answers
A: CHKDSK cannot fix surface errors. Furthermore, the CHKDSK command in Windows 9x does not have a
/M switch, only /F and /V switches.
B: The SCAN command does not exist.
C: SCANREG is used for the registry, not the surface of the disk.
QUESTION 348
The system you are working on boots up with the error message 'no operating system'. Which command
gets rid of the problem?
A. OS.EXE
B. SYS.COM
C. FDISK.EXE
D. REPAIR.COM
Answer: B
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Explanation: Some system files that is necessary for booting might be missing The SYS.COM command
can be used to copy system files necessary for a successful boot onto a drive..
QUESTION 349
What will cause an error config.sys line XX message?
A. No operating system found.
B. Wrong syntax on the specified lines.
C. Autoexec.bat in wrong directory.
D. Too many trailing spacing on the specified line.
Answer: B
Explanation: Incorrect syntax of a line in the config.sys file will cause the error above.
Incorrect Answers
A: The error messages indicate the OS is being loaded, but an error occurred.
C: The boot process does not require an autoexec.bat file. If no autoexec is present or if it is placed in the
ignore autoexec.bat no error would occur.
D: There is no specific limit on the number of trailing spaces on a specific line in a configuration file.
QUESTION 350
The Windows 9x system you are working on boots up with an error message 'Bad or Missing
command.com'. What may correct this error after the booting of an emergency repair disk?
A. OS.EXE
B. SYS.COM
C. REPAIR.COM
D. FORMAT.EXE
Answer: B
Explanation: The boot sector may be damaged. It can be restored with the SYS.COM utility.
QUESTION 351
A system has lost all sound what could be problem?
A. The wave table is 32-bit.
B. The microphone is turned off.
C. Line imbalance has been set to mute.
D. A conflict is listed in the device manager.
Answer: D
Explanation: There could be a hardware conflict. Hardware conflicts are listed in Device Manager.
Incorrect Answers
A: Wave tables do not apply here.
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B: Turned off microphone would not lose sound.
C: Line imbalance would not lose sound.
QUESTION 352
Why would you receive a HIMEM.SYS not loaded error message?
A. Missing or corrupt.
B. Not entered in WIN.INI
C. Not entered in BOOT.INI
D. Not entered in AUTOEXEC.BAT
Answer: A
Explanation: A missing or corrupt HIMEM.SYS file could cause this error.
Note: HIMEM.SYS is no longer used in modern Windows versions.
Incorrect Answers
The HIMEM.SYS driver is only used in CONFIG.SYS not in WIN.INI, BOOT.INI or in AUTOEXEC.BAT.
QUESTION 353
The system you are working on hangs after the Starting windows message appears. You suspect
that something in either config.sys or autoexec.bat is causing the problem. Which key can you hold down after
seeing this Starting windows message to have windows ignore those two files at start up?
A. <ALT>
B. <ESC>
C. <CTRL>
D. <SHIFT>
Answer: D
Explanation: Holding down shift would force the computer to skip the commands in config.sys and
autoexec.bat.
QUESTION 354
Which statement is correct?
A. Anything in config.sys can be run from a command prompt.
B. Anything in autoexec.bat can be run from a command prompt.
C. Nothing in config.sys or autoexec.bat can be run from a command prompt.
D. Anything in config.sys or autoexec.bat can be run from a command prompt.
Answer: B
Explanation: Every line in the autoexec.bat (but not in the config.sys file) file can be run at the command
prompt.
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QUESTION 355
If you receive the "No operating system found" message on the monitor during boot up what might be
the cause?
A. No power to the CPU.
B. Bootable CD ROM in the CD drive.
C. Unformatted floppy in the floppy drive.
D. Unbootable CD ROM in the CD drive.
Answer: C
Explanation: If the computer is set to boot from the floppy drive then an unformatted (or non-system)
floppy diskette in the floppy drive could cause this message.
Incorrect Answers
A: No power to the CPU would result in a BIOS hardware error.
B: A bootable CD would not cause this error message. The system could boot from it.
D: A non-bootable CD would not cause this error message. The system would still check the diskette drive and
the hard drive for a boot sector.
QUESTION 356
You receive a service fail to start error message on a Windows NT 4.0 workstation. Which utility should
you use to find out which service failed?
A. EDIT.COM
B. REGEDT32.EXE
C. EVENT VIEWER.
D. MSCONFIG.EXE.
Answer: C
Explanation: The Event Viewer contains the three logs system, application, and security. The system log
will contain information on services that are failing to start.
Incorrect Answers
A: EDIT is only used to view and edit text files.
B: REGEDT32 is used to edit the registry.
D: MSCONFIG is a Windows 9x utility and is not present on Windows NT 4.0 systems.
QUESTION 357
You are formatting a hard disk and get the following error
'sector 0 bad, disk not usable'.
What is the cause of this error?
A. A wrong type of drive.
B. A defective hard drive.
C. Wrong hard disk driver.
D. Oversized drive for this system.
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Answer: B
Explanation: The error message indicates a defective hard drive.
QUESTION 358
You just got Windows NT stop error or blue screen. How can you print an error message that was
generated?
A. Do a print screen.
B. Reboot and go to the system log.
C. Reboot and open file 0000.chk.
D. Reboot and browse the temp folder.
Answer: B
Explanation: You must reboot the system and check the system.log.
Incorrect Answers
A: You cannot save the print screen image if you have a blue screen error.
C: The 0000.chk file is not used for this purpose.
D: The temp folder does not contain any useful information for this scenario.
QUESTION 359
While trying to run a DOS application you receive an error message stating that the application does not
run under Windows. Which option should you try first to resolve the problem?
A. Reload the DOS applications from the MS-DOS command prompt.
B. Configure the setver command to allow you to run the Dos program.
C. Install a third party program that will allow you to run DOS program.
D. Select prevent this program from detecting windows in the advanced properties of the DOS application.
Answer: D
Explanation: The DOS application is not willing to run in a Windows environment. We should prevent it
from the detecting the Windows environment. It would then be able to run.
QUESTION 360
You are using a Windows 9x operating system. Which actions can you take to print a document without
spooling the print job?
A. Set the printer to full start-duplex mode.
B. Set the printer to half-duplex mode.
C. Select disable spooler in the spool settings dialogue box.
D. Select print directly to the printer in the spool settings dialogue box.
Answer: D
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Explanation: By selecting the Print Directly to the printer in Spool Settings, print jobs would be printed
directly without spooling.
QUESTION 361
A customer complains that Windows 9x frequently reports KERNEL32.DLL errors. To solve this delete
the_________ and reboot: it will recreate itself?
A. System folder.
B. KERNEL32.DLL.
C. Win386.swp file.
D. Windows directory.
Answer: C
Explanation: The most likely cause of this problem is a corrupt swap file.
Reference: Troubleshooting Office Kernel32.dll Errors Under Windows 98 (Q218853)
Incorrect Answers
A D: Deleting the system folder or the Windows directory would make the OS inoperable.
B: The kernel32.dll file would not be recreated if it is deleted. So deleting would make the matter worse.
QUESTION 362
After installing a program on a Windows 2000 system you received the following notification:
"Files that are required for windows to run properly have been replaced by recognized versions. To
maintain system stability windows must restore the original versions of these files."
Which feature of Windows 2000 calls this notification to appear?
A. Windows file protection.
B. Windows system guard.
C. Windows folder security.
D. Windows computer shield.
Answer: A
Explanation: Windows 2000 includes a new feature called WFP that prevents the replacement of certain
monitored system files. By replacing certain monitored system files, file version mismatches can be
avoided.
Reference: :
Microsoft Knowledge Base Article - Q222193, Description of the Windows 2000 Windows File Protection
Feature
Incorrect Answers
There are no Windows 2000 features called Windows system guard, Windows folder security, or Windows
computer shield.
QUESTION 363
The Certkiller technician decided to use the Automatic Skip Driver tool to help isolate Startup problems
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on a Windows Me machine when troubleshooting.
How does one launch this utility?
A. From the System Tools Menu, choose System Information, then Automatic Skip Driver Utility.
B. Run FIX.EXE from a command prompt.
C. Choose the Repair Console icon from the Control Panel.
D. Reboot into Safe Mode.
Answer: A
QUESTION 364
The new Certkiller trainee technician wants to know what the first step is in diagnosing a problem when
encountering the "Windows Protection Error" message that halts the boot process on a Windows 98
system. What will you reply be?
A. Perform a re-installation of Windows 98.
B. Start the system in Safe Mode.
C. Delete the SYSTEM.DAT file.
D. Rename the CONFIG.SYS and AUTOEXEC.BAT files.
Answer: B
QUESTION 365
What will cause the problem that occurs when a user starts a Windows 98 computer, an error message
appears, stating that there is an error in CONFIG.SYS Line 12?
A. The user accidentally left a floppy disk in the drive.
B. The hard disk has become corrupt and should be reformatted.
C. A typing error was made when CONFIG.SYS was last edited.
D. The file is misnamed and should be CONFIG.EXE.
Answer: C
QUESTION 366
A Certkiller user reported that she experiences an intermittent problem when she makes use of a
particular piece of software. She is seemingly the only person that experiences this particular problem.
How will you go about diagnosing and fixing the error when troubleshooting this particular problem?
A. Try to repeat the problem and record the error message.
B. Turn on network performance monitoring.
C. Scan the computer for viruses.
D. Re-install the Operating System.
Answer: A
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QUESTION 367
Which command will you advise the Certkiller trainee technician to use in an attempt to fix a corrupt MBR
(Master Boot Record) when using the Windows XP Recovery Console?
A. FIXBOOT
B. FDISK /MBR
C. FSUTIL
D. FIXMBR
Answer: D
You must repair the MBR if it becomes corrupted and you can no longer access any volumes on that disk. You
can use several tools to repair the MBR. Which tool you choose depends on whether the partition table is also
damaged and whether you can start WindowsXP Professional.
Use the Recovery Console. You can use the
fixmbr command in Recovery Console to repair the MBR. You can start Recovery Console by booting from the
WindowsXP Professional operating system CD; so this troubleshooting method is available even if
WindowsXP Professional does not start in normal or safe mode. However, you cannot use Recovery Console to
repair partition tables that were damaged by viruses or other corruption.
Use DiskProbe. You can use DiskProbe to restore both the MBR and the partition table, but you must have
previously backed up this information by using DiskProbe, and you must be able to start WindowsXP
Professional.
Use a third-party disk editor. You can use a third-party MS-DOS-based, low-level disk editor to repair the
partition table if WindowsXP Professional does not start. This method is for experienced users only and
involves manually editing the partition table.
QUESTION 368
The Certkiller trainee technician wants to what is indicated by a "Missing Operating System" error message.
What will your reply be?
A. COMMAND.COM.
B. NTLDR.
C. MBR.
D. IO.SYS.
Answer: C
Missing or corrupt Master Boot Record (MBR).
QUESTION 369
What is the correct command for displaying the data in a case where the Certkiller A+ Professional has to
view the contents of the BOOTLOG.TXT file from the command prompt?
A. Write BOOTLOG.TXT /P
B. Disp BOOTLOG.TXT | MORE
C. Echo BOOTLOG.TXT | MORE
D. Type BOOTLOG.TXT | MORE
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Answer: D
QUESTION 370
What will you check in the event of you receiving the following error message: "Invalid Working
Directory"? (Choose two)
A. Reboot the system and then log in again.
B. Check the directory specified in the Working Directory option.
C. Run the CHKDSK and then rerun the program.
D. The directory in the Command Path option does not exist.
Answer: B, D
QUESTION 371
Which of the following is the cause of a Windows Protection Error?
A. A Windows component failed to load.
B. A program failed to load.
C. Windows has crashed.
D. A virtual device driver failed to load.
Answer: D
This behavior can occur when a when your computer loads or unloads a virtual device driver (VxD).
Note:
Windows Protection error messages can occur under any of the following conditions:
* If a real-mode driver and a protected-mode driver are in conflict.
* If the registry is damaged.
* If either the Win.com file or the Command.com file are infected with a virus, or if either of the files are
damaged.
* If a protected-mode driver is loaded from the System.ini file and the driver is already initialized.
* If there is a physical input/output (I/O) address conflict or a random access memory (RAM) address conflict.
* If there are incorrect complementary metal oxide semiconductor (CMOS) settings for a built-in peripheral
device (such as cache settings, CPU timing, hard disks, and so on).
* If the Plug and Play feature of the computer's basic input/output system (BIOS) is not working correctly.
* If the computer contains a malfunctioning cache or malfunctioning memory.
* If the computer's motherboard is not working properly.
* If you installed Microsoft Office 97 and you are using the Novell Client 32 software.
Reference: How to Troubleshoot Windows Protection Error Messages, Microsoft Knowledge Base
Article - 149962
QUESTION 372
In Windows NT 4.0, where does Dr. Watson create log files?
A. C:\.
B. C:\Winnt.
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C. C:\Winnt\System.
D. C:\Winnt\System32.
Answer: B
Explanation: On Windows NT 4.0 system the Dr.Watson log file is save in the %SystemRoot% which
usually is the C:\Winnt folder.
Rerefence: Interpreting the DrWtsn32.log File to Identify Program Crash Data (Q246084)
QUESTION 373
You work as a technician at Certkiller .com.
A "Missing NTLDR" message appears upon boot up.
What should you do first?
A. power off the system
B. check for any disks in the drives
C. replace the NTLDR file
D. reload the system
Answer: B
The system might try to boot from a CD-ROM or a diskette. If so, remove the CD-ROM/Diskette.
QUESTION 374
When a customer calls in an says
"My system will not boot, it was fine this morning but now it is saying that it can't find the operating system".
Which question should you ask? (Choose two)
A. Have any files been deleted.
B. Are you using the same keyboard?
C. Are using a different computer.
D. Are any floppy disks in the floppy drive?
E. Is the floppy disk drive a 51/4-or3/2inch drive?
Answer: A, D
Explanation: The user could have deleted some files, or forgotten a floppy disk in the floppy drive.
Incorrect Answers
B: A faulty keyboard would not prevent the boot process.
C: The user has already said that he is using the same system.
D: The model of the floppy disk drive is not criticl.
QUESTION 375
A client calls for service on a Windows 9x system. A video card and drivers were installed and now
windows will not start. What should be done to resolve the problem?
A. Replace monitor cabling.
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B. Reinstall the monitor bonus software.
C. Delete video divers from the SYSTEM directory.
D. Start the Safe Mode and change the video standard VGA.
Answer: D
Explanation: Safe mode uses the generic VGA driver. We would be able to start in Safe mode and then
change the video standard to VG
A. The system would then be able to start normally.
QUESTION 376
Which of the following are bypassed in Safe mode? (Choose three)
A. Modem driver.
B. Config.sys.
C. Autoexec.bat.
D. Generic VGA driver.
E. Floppy drive support.
Answer: A, B, C
Explanation: Safe mode uses a generic VGA driver and has floppy drive support, but it bypasses modem
drivers, config.sys and autoexec.bat.
QUESTION 377
Where can you start the Device Manager in the Windows 2000? (Choose two)
A. Computer Manager.
B. System applet in Control Panel.
C. Services tool on the Administrative Tools menu.
D. The Event Viewer on the Administrative Tools menu.
E. Computer Management applet in the Administrative Tools Control Panel.
Answer: B, E
Explanation: The Device Manager can be opened from the System applet from the Control Panel, or
from the Computer Management which can be opened from Administrative Tools in Control Panel.
Incorrect Answers
A: There is no Computer Manager in Windows 2000. It is called Computer Management.
C: The Services tool use to manage Windows 2000 services.
D: Event viewer is used to examine log files.
QUESTION 378
Which types of profiles can be used on a Windows 2000 Professional client? (Choose three)
A. Local.
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B. Static.
C. Roaming.
D. Dynamic.
E. Mandatory.
Answer: A, C, E
Explanation:
A: Local profiles only applies to the local computer.
C: Roaming profiles are used so that users will keep their personal settings throughout the network.
E: Mandatory profiles are read-only and cannot be changed by the user.
Incorrect Answers
B, D: There are not any static or dynamic protocols in a Windows environment.
QUESTION 379
In which directory are local user profile settings stored by default in Windows 2000?
A. C:\USERS.
B. C:\NET\LOGON.
C. C:\WINNT\USER.DAT.
D. C:\Documents and settings.
Answer: D
Explanation: On Windows 2000/XP systems the use profile settings are stored in the C:\Documents and
settings folder.
QUESTION 380
On a Windows 2000 client machine which of the following tools is used to add a drive letter? (Choose
two)
A. Right click My Computer.
B. Right click Control panel.
C. Right click My network places.
D. Right click Network and dial up connection.
Answer: A, C
Explanation: A drive letter could be added, or mapped, by right-clicking the My Computer or the My
Network Places icons. The next step would be to choose Map Network Drive command from the menu.
Note: It is more common to use the expression "mapping a Network Drive" then "adding a drive letter" which
is used this question. The expressions are equivalent.
QUESTION 381
Which type of a user accounts can Windows 2000 Professional create and manage?
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A. Local.
B. Global.
C. Domain.
D. Improved.
Answer: A
Explanation: Windows 2000 Professional can only create and manage local user accounts.
Incorrect Answers
B, C: Windows 2000 Server can manage Domain user accounts, including global accounts.
D: There is user account type called Improved in Windows 2000.
QUESTION 382
What boot option will allow a Windows 9x computer to load the command interpreter instead of the
Graphical User Interface (GUI) as the user shell?
A. Safe Mode
B. Safe Mode with networking
C. Safe Mode with command prompt
D. Boot normally
Answer: C
QUESTION 383
A client wants an upgrade a system that is currently running Windows NT 4.0 SP2 (Service Pack2) to
Windows 2000.
What utility can you use to check whether the machine can be upgraded?
A. CHKUPGRD.EXE
B. %CDROM%\I386\WINNT
C. UPGRADE.EXE
D. %CDROM%\I386\WINNT32
Answer: A
QUESTION 384
The new Certkiller trainee technician wants to know how an ERD can be created in Windows NT 4.0.
What will your reply be?
A. RDISK /S
B. ERD.EXE
C. RDISK /S /D
D. CRD.EXE
Answer: A
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QUESTION 385
How can you boot a computer in an effort to change the driver after a newly installed video card is
causing the improper loading of the Windows 98 system?
A. Re-install the Operating System.
B. Boot to a command prompt and rename the VIDEO.DRV file.
C. Boot to Safe Mode and change the driver.
D. Boot to Safe Mode and restart the computer.
Answer: C
QUESTION 386
The Certkiller trainee technician is trying to shutdown a Windows 2000 Professional computer, and there
is an application that will not shutdown.
Which utility will you advice the trainee to use to stop the application?
A. Task Manager
B. Control Panel
C. MSD
D. Dr. Watson
Answer: A
QUESTION 387
In which Operating System will you find the Device Manager in the Microsoft Management Console?
A. Windows 98
B. Windows NT
C. Windows 95
D. Windows 2000
Answer: D
QUESTION 388
A Certkiller technician has installed a third party application and the computer no longer boots.
What is one of the first things to attempt?
A. Boot into DOS and erase the files.
B. Boot into Safe Mode and uninstall the program.
C. Update the BIOS and install OS updates.
D. Re-install the OS on top of the other one, thereby saving all the files.
Answer: B
QUESTION 389
Your Certkiller boss asks you what command in Windows NT will generate an ERD.
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What should you tell her?
A. Chkdsk
B. Makedisk
C. Rdisk
D. Scanreg
Answer: C
Rdisk is the NT utility which creates the Emergency Rescue Disk. You WILL need this disk if you ever have a
problem which needs to have the NT installation repaired.
QUESTION 390
Which of the keys listed below can you press to enter Safe Mode directly when starting Windows 9x?
A. <F2>
B. <F5>
C. <F8>
D. <Ctrl Alt Delete>
E. <Delete>
Answer: B
Safe-mode boot can be invoked in the following ways:
By pressing F5 at the "Starting Windows 95" message.
By pressing F8 at the "Starting Windows 95" message, and then choosing Safe Mode from the Windows 95
Startup menu.
Automatically, if Windows 95 did not start on the previous attempt.
Reference: How Windows 95 Performs a Safe-Mode Start, Microsoft Knowledge Base Article - 122051
QUESTION 391
The Certkiller Windows 2000 system administrator needs to boot with the Last Known Good Configuration.
How can he go about doing so?
A. When the boot process displays the boot menu, press F8 and choose Last Known Good Configuration from
the options.
B. When the boot process displays the boot menu, press F6.
C. Enter the SHUTDOWN - Last Known Good Configuration command at the command prompt.
D. Windows 2000 does not support the Last Known Good Configuration option.
Answer: A
To start your computer by using the last known good configuration:
1. Start your computer.
2. When you see the "Please select the operating system to start" message, press the F8 key.
3. When the Windows Advanced Options menu is displayed, use the arrow keys to select Last Known Good
Configuration (your most recent settings that worked), and then press ENTER.
4. If you are running other operating systems on your computer, use the arrow keys to select Microsoft
Windows XP, and then press ENTER.
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Reference: HOW TO: Start Your Computer by Using the Last Known Good Configuration Feature in
Windows XP, Microsoft Knowledge Base Article - 307852
QUESTION 392
The new Certkiller trainee technician wants to know what option needs to be used to fix a problem in a
Windows NT environment when after changing the refresh frequency of the display settings to 90 MHz
on a 17 inch monitor, a customer had to restart the computer to save the changes. After the default
Operating System option screen appears, the monitor screen went blank. What will your reply be?
A. Safe Mode
B. Safe Mode with networking
C. VGA Mode
D. Recovery CD
Answer: C
Boots Windows with low screen resolution.
QUESTION 393
Which of the following keys can you use to access the boot options menu when starting Windows XP?
A. <Alt> + <Esc>
B. <F5>
C. <F8>
D. <DELETE>
Answer: C
QUESTION 394
What is the cause of the error on a Windows 2000 Professional workstation when "Non-system Disk or
Disk Error Replace and Strike Key When Ready" appears after the POST on the monitor?
A. The computer BIOS has been password protected.
B. The computer BIOS is corrupted.
C. The computer is set to PXE boot.
D. A non-bootable disk is in the floppy drive.
Answer: D
QUESTION 395
In which of the options listed below will you find is the appropriate place to look when you want to find which
process is consuming the MOST processor time?
A. CPU Hog
B. Task Manager
C. Windows Diagnostics
D. BIOS
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Answer: B
QUESTION 396
In what way can you access the Device Manager by means of the My Computer icon in a Windows XP
environment? (Choose two.)
A. Right click, Properties, Device Manager
B. Double click, Device Manager
C. Right click, Manage, Device Manager
D. Right click, Properties, Hardware, Device Manager
Answer: C, D
C:
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D:
QUESTION 397
You are a technician at Certkiller . You want to upgrade a Windows NT 4.0 workstation to Windows 2000.
You insert a bootable Windows 2000 installation CD in the workstation's CD-ROM and reboot the
workstation. Windows NT 4.0 loads with out allowing you to boot from the CD-ROM.
What can you do to install Windows 2000? (Choose all that apply.)
A. Change the boot sequence in the CMOS.
B. Run the installation from inside of Windows NT 4.0.
C. Use a bootable floppy and Windows 2000 CD-ROM.
D. Use a bootable floppy and Windows NT 4.0 CD-ROM.
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Answer: A, B, C
You could change the boot sequence in the computer's CMOS. If this is not possible, you can use a Windows
NT 4.0 boot disk with files that can access the CD-ROM drive and then run the setup program on the
Installation CD. Alternatively, you can run the installation form within the existing operating system
QUESTION 398
You are a network Administrator at Certkiller , Inc. Certkiller has a Windows NT network that is
connected to the Internet. A user complains that his internet access is very slow and that sometimes the
connection times out while trying to open a page that the user visits frequently. You check the internet
setting and notice that the temporary internet folder settings are set to 600MB.
What should do to resolve the problem?
A. Purchase more bandwidth from the ISP.
B. Reinstall the browser software.
C. Delete the internet history.
D. Reset the size of the temporary internet folder to 20MB.
Answer: D
Explanation: The Temporary Internet folder should not be as huge as 600MB. Performance would
increases by decreasing the size of this folder.
QUESTION 399
You are a technician at Certkiller . You are troubleshooting a system with a mouse problem. You need to
navigate through Windows to check the Device Manager for conflicts.
Which key must you press to toggle from the Desktop to the Taskbar?
A. ALT
B. TAB
C. CTRL
D. ARROW KEY
Answer: B
Explanation: The TAB key can be used to toggle from the Desktop to the Task bar.
QUESTION 400
You are a technician at Certkiller . You change the video resolution on a Windows 98 system. When you
restart the system you can no longer see anything on the screen. You are sure that the system booted
correctly.
What should you do to safely restart the system so that you can access the display properties in safe
mode?
A. Press CTRL+ALT+DEL.
B. Press ALT + F4 and then press enter.
C. Press the reset button on the computer.
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D. Pull the power cord from the back of the computer.
Answer: B
Explanation: On a Windows 9x system we can close the operating system by ALT+F4 (close the current
application/windows) and Enter (confirms that system should be restarted).
On a Windows NT/2000 system we would have to use the reset button.
QUESTION 401
You are a technician at Certkiller . You are troubleshooting a system with a mouse problem. You are
currently in the Device Manager.
Which key must you press to toggle from one device to another?
A. TAB
B. ALT
C. ENTER
D. ARROW KEY
Answer: D
Explanation: The arrow keys can be used in Device Manager to select the appropriate device.
QUESTION 402
Safe mode is an essential Startup tool for troubleshooting Windows 98.
Which two methods cause the system to start up in Safe mode? Select two.
A. start the system in DOS mode and run the WINS /S command
B. press the <F8> key while restarting system - select Safe mode
C. start the system in DOS Mode and run SAFE.EXE file
D. hold <CTRL> key while restarting the system; select Safe mode.
Answer: A, B
A: Starting 98 with win /d:m will start in safe mode
B: press the <F8> key while restarting system - select Safe mode. Windows 98 then starts in Safe Mode.
QUESTION 403
You work as a technician at Certkiller .com. Which event should you audit to make sure users of a
computer system are logging onto the machine without any problems?
A. system startup
B. system shutdown
C. successful user login
D. user logoff
Answer: C
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QUESTION 404
You work as a technician at Certkiller .com. What should do if error messages are displayed after
updating a device driver on a Windows XP system?
A. right-click on the device and select Properties, click the Drivers tab, then clock Roll Back Driver.
B. right-click on the device and select Roll Back Driver.
C. right-click on the device and select Restore Previous Driver.
D. right-click on the device and select Properties, select Restore Driver from the Actions menu.
Answer: A
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QUESTION 405
A user attempts to install an application on a Windows XP Professional workstation. The installation
fails after repeated tries. The user needs to get the application installed.
Where is the best place to look for information on installing the application?
A. the README.TXT on the Windows XP CD
B. the README.TXT on the hard drive
C. the vendor's website
D. the AUTOEXEC.BAT
Answer: C
QUESTION 406
The system technicians and administrators at a facility are poor at keeping maintenance records
up-to-date. The administrator decides to keep only the minimum information in the records and require
that it be updated. Which of the following information is the most important to maintain?
A. Dates and times that the server was rebooted
B. Version numbers of patches applied to services
C. Information about new users added to the system
D. Records of which administrators have logged in to the system
Answer: B
QUESTION 407
A customer is concerned about attacks to his network from the Internet. The customer wants a system
that will prevent unauthorized intrusion from outside his network. What type of server does the
customer require?
A. Firewall
B. Web Server
C. Database Server
D. System Management Server
Answer: A
QUESTION 408
A client calls and tells you that while he was installing Windows 98 the system files could not be updated
and the system hung. What should be disabled in order to install a system upgrade?
A. Drive compression.
B. Fast booting the BIOS.
C. Antivirus feature in the BIOS.
D. Plug and Play in the BIOS.
Answer: C
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Explanation: The failure to update the system files indicates that the BIOS Anti-virus feature
misinterprets this process as a boot sector virus. We should disable BIOS Antivirus.
Incorrect Answers
Drive compression, fast booting, or Plug and Play would not prevent a successful installation of Windows 98.
QUESTION 409
In Windows 98 what should you do to cancel a document which is already in the print queue?
A. Select the print setup option in the application.
B. Double Click the printer's icon in the printer folder and cancel printing.
C. Select Add/Remove printers from the Control Panel choose your printer and edit the queue order.
D. Right click the printer icon on the menu bar of the application you are printing from and go to the properties.
Answer: B
Explanation: To cancel a print job we must first open the Printers folder, open the printer, and cancel
printing of the print job.
Incorrect Answers
A: We must go to the Printer folders. We cannot manage the print queue from an application.
C: We already have the printer configured; we just want to manage the print jobs.
D: There is no option to manage print jobs from within an application.
QUESTION 410
A user calls and complains that a system bought years ago has USB ports build in, but when a new USB
mouse in plugged in the system it does not recognize that a device has been added. What do you suspect is
the problem?
A. The system is running Windows 95.
B. The system does not have the drivers loaded properly.
C. The device was plugged in the machine while it was running.
D. The device was plugged in while the machine was off and then booted
Answer: A
Explanation: Windows 95 does not, without additional software, support USB.
Incorrect Answers
B: USB device should be detected by the system without any device drivers loaded.
C: USB devices are hot-pluggable.
D: USB devices can be plugged while the machine is off. The USB mouse should be detected when the
computer is turned on.
QUESTION 411
The user gets an out of memory message when he tries to print. The service technician checks and there
is plenty of space on the hard drive. What is causing this error?
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A. Drivers need upgrading.
B. Spool folder was deleted.
C. Printer needs more memory.
D. System needs more memory.
Answer: D
Explanation: The user gets an out of memory message from his PC. This indicates that the PC has too
little RAM to be able to print the document. One possible solution to this problem is to upgrade the RAM
of the system.
Incorrect Answers
A: It is not likely, though not entirely impossible, that updating drivers would fix the problem at hand.
B: If this spool folder was deleted, then the system would either regenerate the spool folder, or it would display
another type of error message.
C: We can safely assume that it is the PC of the user that reports the out of memory message. However,
additional
memory to the printer could help, but it is not the best solution.
QUESTION 412
A Windows 95 Computer is upgraded to Windows 2000. After restarting the computer for the first time,
one of the applications is no longer working. What should be done?
A. Run SCANREG
B. Run MSCONFIG
C. Run REGEDIT32
D. Reinstall the application
Answer: D
Explanation: Reinstalling the application would restore the proper registry settings and any missing or
corrupt application files.
Incorrect Answers
A: Scanreg can be used the registry configuration. This would not be a good idea, since the system has been
upgraded. If we restore the registry Windows 2000 would most likely not be able to run.
B: The System Configuration Utility, msconfig, is used to configure startup behavior of Windows 2000. It
would be of no help here however.
C: Manually editing the registry with regedit32 to solve the problem would not be practically possible.
QUESTION 413
After installing Windows 98 it fails to start. The start up process stops after the starting Windows 98
message appears. What should you do to troubleshoot this problem? (Choose two)
A. Type WIN.EXE at the command prompt to start Windows.
B. Type WIN/D:M at the command prompt to start Windows.
C. Run the system information utility from the MS-DOS prompt.
D. Run the Dr.Watson debugging program from the MS-DOS mode.
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E. Press F8 when Windows is restarting and select safe mode.
Answer: B, E
Explanation: We should try to start the system in safe mode.
B: The command "win /d:m" enables a Safe-mode boot from the command line.
E: Pressing F8 after the Windows restart will enable us to to start in Safe Mode.
Incorrect Answers
A: We must use the /D:M switch.
C: The system information utility should not be run from MS-DosD: DR Watson is a tool monitor application faults. It cannot be used to troubleshoot Windows.
QUESTION 414
A user clicks the print shortcut icon on standard tool bar of the application and the document prints to
the wrong printer. What should you do to correct this?
A. Set the desired printer as default.
B. Change the desired printer driver.
C. Drag the desired printer to the desktop.
Answer: A
Explanation: The desired printer should be set as default. This would prevent the same thing from
happening again. The default print is used by default.
QUESTION 415
In Windows 2000 you can install printers by using which of the following?
A. Device Manager.
B. Add Printer Wizard.
C. System Information.
D. Add/remove Hardware Wizard.
Answer: B
Explanation: The Add printer Wizard is used to install printers in Windows.
QUESTION 416
You want to boot Windows 9x without your PC card network adapter while still leaving it installed in
your laptop PC. What should you do in the device manager?
A. Remove the PC card Control Panel and add it when needed.
B. Disable the PC card socket from the Device Properties page.
C. Remove the PC card network adapter and add it when needed.
D. Disable the PC card network adapter from Device Properties page.
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Answer: D
Explanation: Unused hardware devices that are physically present in the computer should be disabled.
We use the Device Manager and the Device properties page to disable the network adapter (not the PC
card socket - that would is not necessary).
Incorrect Answers
A, C: We want to keep the PC card inside the computer. We should not remove it physically.
B: We just want to disable the PC card, not the PC card socket.
QUESTION 417
A user states that after opening an e-mail, attachment files were either missing or caused an error when
opening. What would cause this cause this problem?
A. A possible virus.
B. An incorrect setting in config.sys.
C. Autoexec.bat loading improperly.
D. An incorrectly installed e-mail program.
Answer: A
Explanation: This side-effect could be caused by a virus.
Incorrect Answers
It seems unlikely that this error is cause by a configuration file or by an incorrect installation.
QUESTION 418
Your Windows 98 system has a Windows 3.1 application. The print command is not responding. Which
command should you type at the run command line to help you troubleshoot the problem?
A. MKCOMPAT.EXE
B. PRTCOMPAT.EXE
C. Make COMPAT.EXE
D. WIN31.PAT.EXE
Answer: A
Explanation: The MKCOMPAT.EXE utility is used to make Windows 3.x application more compatible
under Windows 9x. Running this program might solve the problem at hand.
QUESTION 419
You receive a call from the customer that the sound on his Windows NT computer has stopped working.
What should you do first?
A. Check the computer for a virus.
B. Check the Configuration and Device Manager.
C. Reinstall the software and drivers for the sound card.
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D. Check the Volume control applet to make sure that the devices are not muted.
Answer: D
Explanation: First examine the simplest solution. In this case we should check the volume control first.
Incorrect Answers
A: It is unlikely that a virus would cause any sound problems.
B: Device Manager could be checked for a possible hardware conflict or a improperly configured device.
C: This is a good troubleshooting step, but not the first thing we should try.
QUESTION 420
File and Print Sharing have been established from the Network Neighborhood on a peer-to-peer
Windows network. However, upon trying to access the printer from another system, it does not show up
as a choice.
What is the problem?
A. Incorrect drivers.
B. Improper permissions.
C. Printer is not shared in the Printer Properties.
D. Printer cannot be shared on a peer-to-peer network.
Answer: C
Explanation: We must share the Printer, not just only enable File and Print Sharing.
Incorrect Answers
A: With incorrect Network Adapter drivers it would even be possible to browse the network,
B: With improper permissions the Printer would still show up.
D: Printers and other resources can very well be shared on a peer-to-peer network
QUESTION 421
Which of the following are classes of viruses? (Choose two)
A. Worm
B. Avalanche
C. Chameleon
D. Salamander
E. Trojan Horse
Answer: A, E
Explanation: Both Worms and Trojan Horse could be viewed as viruses.
QUESTION 422
What is the proper convention for accessing network printer?
A. \\printername\systemname
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B. \systemname\printername
C. \\systemname\printername
D. \printername\\systemname
Answer: C
Explanation: The correct syntax for accessing a network printer is \\computername\printername
QUESTION 423
What mode is used to install a printer that does not have a driver and is not included in the list of
printers?
A. Manual mode.
B. Network mode.
C. Emulation mode.
D. Diagnostic mode.
Answer: A
Explanation: We must manually install a driver by providing a diskette or CD-ROM if the operating
system does not automatically install it or if the driver is not included in the Operating system.
QUESTION 424
What can viruses infect? (Choose three)
A. CD-ROM.
B. Boot Sectors.
C. System files.
D. Network files.
E. Write protected floppy.
Answer: B, C, D
Explanation: Boot sectors and most files that can be updated can be infected by viruses.
Incorrect Answers
A: No changes can be written to CD-ROMs or write protected floppies.
QUESTION 425
A user uninstalled an application in the Windows 98 and it still appears in a Start Menu. How do you
remove it? (Choose two)
A. Shut down and reboot the PC.
B. Delete the item in the device manager.
C. Right click the menu item on the start menu and select delete.
D. Right click the Desktop and choose Display properties, click Start Menu.
E. Right click the Taskbar, choose Properties and click Remove under Customize Start menu.
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Answer: C, E
Explanation: Short cuts in the Start Menu can be removed either by right-clicking on the Start menu or
by choosing Taskbar properties.
Incorrect Answers
A: Rebooting the PC would not help.
B: Device Manager is used to configure hardware.
D: Display properties does not include a Start Menu option.
QUESTION 426
What should you do first when a print job is stalled in Windows NT 4.0?
A. Restart the PC.
B. Restart the spooler.
C. Try another printer cable.
D. Try another printer driver.
Answer: B
Explanation: The spooler service of Windows NT/2000/XP manages the printing. If a print job is stalled
it is most likely that the spooler service have hung. As a first troubleshooting step it should be restarted.
Incorrect Answers
A: Restarting the PC might help, though we should try a simpler solution first.
C: A faulty printer cable is not the likely cause of a stalled printer job.
D: A faulty printer driver could cause a printer job to stall. However, reinstalling a print driver should not be
the first troubleshooting step.
QUESTION 427
A user's Windows 98 system is running slowly after installing a new application. What should you be
checked? (Choose two)
A. Scan REG log.
B. Available system RAM.
C. Speed rating of RAM chips.
D. Rotation speed of hard drive.
E. Free space on the hard drive.
Answer: B, E
Explanation: The system only began running slowly after the installation of the new application. Lack of
RAM and free hard drive space could slow down a system.
B: The application might require more RAM than the system can provide.
E: By installing the new application it is possible the system hard drive would be close to full. This would slow
down the general performance of Windows. We should check if the free space of the system hard drive is
running low.
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Incorrect Answers
A: There is no such thing as a REG log file in Windows 98.
C, D: The system was performing well before the installation of the application. The speed of the RAM chips
or the rotating speed of the hard drive would not have been affected by the installation.
QUESTION 428
How can you get a print out the system configuration on a Windows 9x operating system?
A. From the System Monitor, click the Print button.
B. From the Device Manager, click the Print button.
C. From the DOS prompt type sys and press<printscrn>.
D. From a DOS prompt type msd press <printscrn>.
Answer: B
Explanation: The Device manager enables you to print a summary of your PC. If you go to device
manager, there is a print button in the bottom right of the page on a 9X system.
Note: On Windows XP, for example, there is no print button in Device Manager and you would have to use the
Action menu and the Print command. Another alternative would be to use the System Information utility.
Incorrect Answers
A: There is no print button in System Monitor.
C: The sys command would not give the required information. It is used to write system files onto disks.
D: MSD is not installed automatically on Windows 9x systems as it was on DOS and Windows 3.x systems.
Furthermore, this method does not provide the same concise information as Device Manager.
Note. Use of MSD
Issue the msd command at the command line. This shows Microsoft Diagnostics information. Then use the
PrintScreen button on the keyboard to capture the result to the ClipBoard. The next step would to paste the
ClipBoard into WordPad or Microsoft Word for example.
QUESTION 429
After deleting the default printer from a system with two printers installed windows will?
A. Disable remaining printer.
B. Make the remaining printer the default printer.
C. Prompt the user to install a new default printer.
D. Prompt the users to select a new default printer.
Answer: B
Explanation: Windows automatically makes the remaining printer the default printer.
QUESTION 430
Which type of virus protection is augmented when a computer BIOS virus protection setting is enabled?
A. Polymorphic
B. Trojan horses
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C. File infectors
D. Boot sector
Answer: D
QUESTION 431
In the listed options below which are the possible causes of a Windows Protection error? (Choose two)
A. Screen Saver using up all available memory.
B. A bad motherboard.
C. WIN.COM is infected with a virus.
D. A bad monitor.
Answer: B, C
QUESTION 432
A new user is sending a document to a high-speed printer pool. The user goes to the printer located just
outside her office.
However, the document is NOT there.
What is the MOST likely cause of the problem?
A. The document went to another physical printer.
B. The document needs to be resent as the printer queue has stalled.
C. The user is not connected to that printer.
D. The user does not have permission to use that printer.
Answer: A
The document has been sent to another printer in the printer pool.
QUESTION 433
Which of the Memory Usage settings mentioned below are allowed under the Advanced System
Properties tab of the Windows XP Performance Options tab? (Choose two)
A. Programs
B. Foreground Applications
C. System Cache
D. Background Applications
Answer: A, C
QUESTION 434
What is the term that is used to refer to a malicious program that replicates itself and attached itself to other
programs?
A. Trojan horse
B. Worm
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C. Virus
D. Buffer overrun
Answer: C
Definition of a virus.
QUESTION 435
Which of the following represents the recognized types of viruses? (Choose three)
A. File Infector virus
B. Boot Sector virus
C. Micro Insertion virus
D. MBR (Master Boot Record) virus
E. Bootstrap virus
Answer: A, B, D
QUESTION 436
You are a technician at Certkiller . You install a printer to a local PC. The printer is attached to the LPT
Port. However, when you try to print a document, the printer starts printing multiple pages of print with
unrecognizable characters.
What is the probable cause of this problem?
A. Incorrect printer drivers.
B. Faulty LPT Port.
C. Faulty printer cable.
D. Unsupported font on the printer.
Answer: A
When a printer prints unrecognizable characters, it is usually the result of incorrect device drivers.
QUESTION 437
In Windows 2000, which of the following can you use to install printers? (Choose all that apply.)
A. Right clicking a network printer and choosing open
B. Add Printer wizard
C. Double clicking a network printer
D. Add / Remove Hardware wizard
E. Device Manager
Answer: B, D, E
B: The Add Print Wizard can be used.
D: The Add/Remove Hardware Wizard can detect the new printer.
E: The Device Manager can be used to scan for, and install, new hardware.
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QUESTION 438
You need to capture a printer port for a network printer in Windows 9x.
A. My Computer, Control Panel, Add/Remove Hardware, Properties, Details.
B. My Computer, Control Panel, Network, Printer, File, Properties, Details.
C. My Computer, Control Panel, Network, File, Properties, Details.
D. My Computer, Control Panel, Printer, File, Properties, Details.
Answer: D
The Printer Applet is used to capture a printer port.
Incorrect Answers
A: The Add/Remove Hardware applet is used to add and remove hardware, not to configure printer settings.
B: There is no Printer tab in the Network applet.
C: The Network applet is not use to map a networked printer.
QUESTION 439
You are a network Administrator at Certkiller , Inc. The Certkiller network has two network printers.
One is meant to be used by only the CEO. A user clicks the print shortcut on the standard toolbar of an
application, and the document prints to the CEO's printer.
You want the user prints to the correct printer. What should you do?
A. Change the desired printer drivers.
B. Set the desired printer as first order sort.
C. Use File, Print to select the desired printer.
E. Set the desired printer as the default in the application.
Answer: C, E
Setting the default printer of the system in the Printers folder. It will then become the default printer for all
applications. Yu can also tell the user to use Printer on the application's File menu to select the correct printer.
QUESTION 440
You are a technician at Certkiller . The antivirus software on a user's system has detected a virus.
What would be the best way to locate remove the infected file?
A. Run chkdsk and then run the antivirus software
B. Run scandisk and then run the antivirus software
C. Run the antivirus software from within the operating system.
D. Boot from a clean startup disk and then run the antivirus software.
Answer: D
Explanation: The antivirus software should be run from a clean boot. Using a startup diskette (or
CD-ROM) is the best solution.
Note: We must assume that the computer is running an OS where a boot disk can access the hard drive. This
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might not always be the case with operating systems like Windows 2000 with NTFS partitions where file
security is in place.
Incorrect Answers
A: The chkdsk utility would not be of much help against a virus.
B: The scandisk utility would not be of much help against a virus.
C: As the virus might be active and memory resident it would be better if we made a clean boot and then started
the anti-virus program.
QUESTION 441
You are a technician at Certkiller . You have a printer that is attached to a Windows 98 computer. You
want to rename the printer.
Where could you go to do this? (Choose all that apply.)
A. My Computer, Printers.
B. Start, Settings, Printers.
C. Start, Accessories, System, Printers.
D. Start, Programs, Accessories, System, Printers.
E. My Computer, Control Panel, System, Device Manager, Printers.
Answer: A, B
Explanation: In Windows 9x we use the Printers folders to access and configure printers, including
changing their name. The Printers folders can be reached through either My Computer or via
Start->Settings.
QUESTION 442
Which of the following are advantages that Windows 9x has over Windows NT/2000? (Choose two)
A. stability.
B. Security.
C. Software compatibility.
D. Legacy hardware compatibility
E. Ability to connect to a netware server.
Answer: C, D
Explanation: Windows 9x is more compatible with legacy applications and legacy hardware.
Incorrect Answers
A: Windows 9x is less stable.
B: Windows 9x is less secure. For example, you can always bypass the login screen and NTFS is not supported.
E: More built-in NetWare support exists in Windows NT/2000.
QUESTION 443
In Windows NT native support is provided for which of the following peripheral interfaces? (Choose
three)
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A. USB.
B. Serial.
C. SCSI-2
D. IEEE 1394
E. PS/2 keyboard.
Answer: B, C, E
Explanation: Windows NT natively supports the serial, the SCSI and the PS/2 peripheral interfaces.
Incorrect Answers
Windows NT does not support the newer USB and IEEE 1394 (Firewire) interfaces.
QUESTION 444
What is the first step you should take to connect to a shared printer over your network?
A. From the Control Panel choose connect to network printer.
B. From Windows Explorer choose connect to a network printer.
C. From the Printers folder double click, add printer and choose network printer.
D. From Control Panel select add new hardware and choose network printer.
Answer: C
Explanation: To add a network printer (or a local printer) we should start the Add printer Wizard. Then
we should select that we want to install a network printer.
QUESTION 445
What is a static IP address?
A. DHCP client.
B. A permanently assigned address.
C. One that must be grounded before use.
D. One that was generated by a capacitor.
E. One that was generated for that session only.
Answer: B
Explanation: A static IP address assigned is on a permanent basis. It does not change. It is configured
manually by an administrator.
QUESTION 446
In Windows which of the following network components must be present to make a dial up connection to
the internet? (Choose two)
A. TCP/IP.
B. NETBEUI.
C. IPX/SPX.
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D. Microsoft client.
E. Dial up adapter.
Answer: A, E
Explanation: Internet connectivity requires TCP/IP. Dial-up networking requires a dial-up adapter, for
example a synchronous modem, or a DSL modem.
Incorrect Answers
B, C: NetBEUI and IPX/SPX cannot provide Internet access.
D: Microsoft client use used to access a Microsoft network, for example a Workgroup or a domain, not to
access Internet.
QUESTION 447
Your customer can only connect with a speed of 28.8Kbps even with a 56Kbps modem. The Internet
Service Provider (ISP) only uses V.90/X2 modems. What should you suggest?
A. Disable V.90 in the modem properties.
B. Check the internet for the latest v.90 updates for the modem.
C. Replace the existing modem with an X2 modem V.90 modem and connect only at 28Kbps.
D. Optimize the dial up setting because modem speeds faster than 28.8Kbps can only be achieved under the
most ideal conditions.
Answer: B
Explanation:
Old modem drivers could cause the modem to running at less than optimal speed. We should ensure that
we got the latest drivers for the modem.
Incorrect Answers
A: 56Kbps modems should support the V.90 standard. Disabling V.90 in the modem properties, if at all
possible, would make the situation worse.
C: There should be no need to replace the modem, at least until we have tried the latest modem drivers.
Furthermore, the practice is to connect at the maximum speed of the modem or higher. Connecting at 28.8Kbps
would most likely keep the connection at this low speed.
D: This statement is false.
QUESTION 448
A client calls and says that the peer to peer network is no longer working. Which components should
have been installed? (Choose three)
A. Client
B. Protocol
C. Adapter
D. Dial up Adaptor
E. File and Print Sharing
Answer: A, B, C
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Explanation: The adapter, a protocol and the client service are required for peer-to-peer networking.
Incorrect Answers
D: Dial-up access is not required in a LAN network such as a peer network.
E: File and Print Sharing is not strictly required. It must be used if you want to share resources on the network.
QUESTION 449
You have just added a Windows 98 workstation to a TCP/IP network and you can't log into the Windows
NT server where your account has been set up. Which commands should you use to check for network
connectivity? (Choose two)
A. WINIPCFG.
B. IPCONFIG.
C. REGEDT32.
D. NETCONFIG.
E. WINIPCONFIG.
Answer: A, B
Explanation: We use WINIPCFG on the Windows 98 client and IPCONFIG on the Windows NT Server.
Theses utilities manages IP configuration. We could check that the IP addressees and network masks
belong to the same networkQUESTION 450
What network protocols can you load to share printers in Windows 9x? (Choose three)
A. PPP
B. PPTP
C. TCP/IP
D. NETBIOS
E. NETBEUI
F. IPX/SPX
Answer: C, E, F
Explanation: Windows 9x supports TCP/IP, NetBEUI, and IPX/SPX (through NWLink). These protocols
can all be used to share resources, for example printers, on the network.
Incorrect Answers
A, B: PPP and PPTP are WAN tunneling protocols. These are used to connect different LANs, not to share
sources on a LAN.
D: NetBIOS is not protocol and it cannot be used to share printers.
QUESTION 451
The PING command is used to check for __________.
A. IP connectivity.
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B. Modem functions.
C. Computer domain name.
D. Corruption on a hard drive.
Answer: A
Explanation: The PING utility is used to check for IP connectivity between two networked devices.
QUESTION 452
In Windows 2000 where should you go to join a group or domain?
A. Device Manager.
B. System properties.
C. Membership manager.
D. Network and dial up connections.
Answer: B
Explanation: The System properties Control Panel applet can be used to change the group or domain
membership on a Windows NT/2000/XP system.
Procedure: Control Panel->System applet->Computer Name tab->Network id button.
QUESTION 453
Which TCP/IP utilities are used to determine the IP address of known internet domain names? (Choose
three)
A. PING.
B. TRACERT.
C. IPCONFIG.
D. Net-ping.
E. Nslookup.
Answer: A, B, E
Explanation:
A: You can ping a known host by host name. The output of the ping will show the IP address of the host.
B: If you use the tracert hostname command the IP address that corresponds to hostname will be displayed.
E: Nslookup is a DNS utility, but can also be viewed as a TCP/IP utility. The Nslookup utility is present on
Windows machines. The main purpose of Nslookup is to test and troubleshoot DNS servers. However, it can be
used to determine the IP address of known internet domain names by resolving a host name to an IP address..
Incorrect Answers
C: IPCONFIG can only be used to configure IP on the local machine. It cannot be used to determine any IP
addresses of other hosts.
D: There is no TCP/IP utility called net-ping
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QUESTION 454
Which protocol is used by World Wide Web?
A. FTP.
B. HTTP.
C. SMTP.
D. SMTS.
Answer: B
Explanation: World Wide Web uses the Hyper Text Transfer Protocol (HTTP).
QUESTION 455
A user is connected to Internet through an ISDN connection. He visits three different sites. Suddenly a
message is given indicating that the site is unavailable. What might be the problem?
A. The host server is down.
B. The local IP has changed.
C. The host protocol is incorrect.
D. The NetBEUI time exceeded.
Answer: A
Explanation: The server hosting that particular site might be down.
Incorrect Answers
B: If the local IP changes you would still be able to access internet sites.
C: There is no such as a host protocol here.
D: NetBEUI is not used on Internet. Furthermore, there is no NetBEUI time setting.
QUESTION 456
How do you connect to news groups when using an ISP to connect to the internet?
A. Contact inter-NIC for connection information.
B. Open Control Panel and select the news group option.
C. Obtain the IP address for the NNTP server from the ISP.
D. Contact the ISP and get IP address of the FTP server.
Answer: C
Explanation: NNTP (Network News Transfer Protocol) is a standard specification for the distribution,
inquiry, retrieval, and posting of news articles using and a server-client model.
QUESTION 457
A customer wants to set his new computer to use a data/fax internal modem to dial up to an internet
service provider (ISP). He has joined the ISP and has all of the ISP information. What should you do first
to accomplish this goal?
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A. Obtain an ISP account after installing PPP and dial up networking.

B. Install dial up networking in TCP/IP and setup all appropriate settings.
C. Install PPP and dial up networking after establishing a new account with an ISP.
D. Obtain an account from an ISP then reinstall the modem TCP/IP and dial up networking.
Answer: B
Explanation: He must install dial-up networking.
Incorrect Answers
A, D: All required ISP information has already been obtained.
C: A new account does not have to be established. Furthermore, PPP does not have to be installed.
QUESTION 458
What is the main function of a WINS server on the network?
A. It assigns IP addresses.
B. It assigns computer names.
C. It resolves NetBIOS names to IP addresses.
D. It allows dual booting between operating systems.
Answer: C
Explanation: A WINS server provides NetBIOS to IP address resolution.
Incorrect Answers
A: DHCP assigns IP addresses.
B: Computer names are not assigned by any network service.
D: The Windows boot manager is used for dual booting.
QUESTION 459
Which protocol must be used on a network where the Windows 2000 clients are granted Internet access?
A. TCP/IP
B. Internet
C. NWLINK.
D. NETBEUI.
Answer: A
Explanation: TCP/IP is a requirement for Internet access.
QUESTION 460
What is a dynamic IP address?
A. WINS assigned address.
B. DHCP assigned address.
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C. Manually entered address.
D. Permanent assigned address.
Answer: B
Explanation: A dynamic IP address is assigned by a DHCP server.
Incorrect Answers
A: WINS is used for NetBIOS to IP name resolution, not for automated IP configuration.
B: Manually configured addresses all called static addresses.
D: Dynamic IP addresses are only leased, they are not permanent.
QUESTION 461
A customer calls and reports an error message when trying to connect to an internet provider. The server
can't negotiate an appropriate protocol. What is the most likely cause of this problem?
A. The modem is not plugged.
B. The dial up network number is wrong.
C. TCP/IP is not installed or is corrupt.
D. The customer is using the wrong username and password.
Answer: C
Explanation: This is a protocol problem. The TCP/IP protocol is required for Internet access.
QUESTION 462
A user complains that she is unable to log into the network. What is the logical thing to check in the
trouble shooting process?
A. DHCP settings
B. Drive mappings.
C. Network protocol.
D. Network password.
Answer: D
Explanation: A good troubleshooting practice is the check the simplest possible cause first. The first step
should be to the check the password she is using.
QUESTION 463
You work for an ISP and receive a tech support call from a customer who can't connect. You determine
that the customer gets a dial tone and a number is dialed but no handshake occurs. Instead the customer
hears a voice coming through the modem but can't hear what it is saying.
What should be done to correct this problem?
A. Replace the modem, it is defective.
B. Check the modem dialing properties.
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C. Uninstall and reinstall the modem drivers.
D. Unplug the telephone cable and plug it back in.
Answer: B
Explanation: The dial-up connecting seems to be configured with the incorrect telephone number. We
must check this setting in the modem dialing properties.
QUESTION 464
To become a member of a domain on a network running Windows 2000 you select?
A. My computer, tools menu
B. Open Control Panel, network icon
C. Right click My Computer, Properties, Network Identification.
D. Right click My Network Places, right click Local Area Connection.
Answer: C
Explanation: In order to become a member of a domain we must change the network identification
configuration. Network identification can be reached by right-clicking on the My computer icon and then
choose Properties.
QUESTION 465
What is one type of networking that Windows 98 provide?
A. WAN
B. DOMAIN
C. PEER-TO-PEER
D. CLIENT SERVER
Answer: C
Explanation: Windows 98 provides peer-to-peer networking with no central server.
Incorrect Answers
A: For proper WAN connections you would need a server, for example Windows 2000 Server.
B: For a domain you would need a server, for example a Windows 2000 Serve computer.
D: A Windows 98 computer cannot be used a server.
QUESTION 466
Which of the following devices can be shared via the network using Windows 98? (Choose three)
A. Printer
B. Modem
C. Monitor
D. CD-ROM
E. Keyboard
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Answer: A, B, D
Explanation: A printer, modem (the internet connection provided by the modem), and a CD-ROM can be
shared on a network, but not a monitor or a keyboard.
QUESTION 467
Which protocol is used to transfer e-mail?
A. FTP
B. HTTP
C. SMTP
D. SMTS
Answer: C
Explanation: Simple Mail Transfer Protocol (SMTP) and POP are the two most popular mail transfer
protocols.
QUESTION 468
Which protocol needs to be bound to the dialup adapter for Windows 9x to ensure Internet access?
A. SMTP
B. POP3
C. TCP/IP
D. NetBEUI
Answer: C
Explanation: Internet uses the TCP/IP protocol.
Incorrect Answers
A, B: SMTP and POP3 are e-mail protocols and are not required for Internet access.
D: NetBEUI cannot be used to access the Internet.
QUESTION 469
You have just been hired by an ISP to provide technical support to their 1200 online computers. You are
training with a seasoned tech support provider and are listening as she receives a call from a customer
who can't logon in and is prompted for log in repeatedly. She asked the customer to run scan disk and
disk defragmenter. She did this because she suspects?
A. Malfunctioning modem.
B. A corrupted password file.
C. Suspects an upper memory problem.
D. Is waiting until a network comes back.
Answer: D
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Explanation: By exclusion we conclude that she is just stalling the caller.

Malfunctioning modem, corrupted password file, or memory problem would not be helped by scan disk or disk
defragmenter.
Note: This practice seems somewhat suspect.
QUESTION 470
A customer calls and says that they can send e-mails without any problem but can't receive any e-mail.
What should you check? (Choose two)
A. Modem settings.
B. Account password.
C. SMTP server settings.
D. Dial up adapter settings.
E. Incoming mail server settings.
Answer: B, E
Explanation: The incoming mail configuration seems to be incorrect.
The password for incoming mail could be incorrect, or the incoming mail server settings.
Incorrect Answers
A, D: There is an existing network connecting since e-mails are send correctly. So there is no problem with
modem settings, or Dial-up adapter settings.
C: SMTP server settings are not configured on the client.
QUESTION 471
How can a user find a network printer on a Windows 9x workgroup?
A. By protocol
B. By cable name
C. By manufacturer
D. By NetBIOS name
Answer: D
Explanation: Windows 9x uses NetBIOS names to find resources on the local network.
QUESTION 472
A user on your company's network has worked for several hours on a document that was retrieved from
the network. The document was saved several times by clicking the save icon. The user returns from
lunch and is now seeing a file not found error. What could cause this?
A. Network drive is read only.
B. User hard drive has crashed.
C. File is restricted to administrative use.
D. Users disconnected the network drive.
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Answer: D
Explanation: The most plausible explanation is that the network folder is not longer accessible, possibly
because the user disconnected the network drive.
Incorrect Answers
A: A read-only network drive would still be accessible.
B: The file was saved on the network, not on the local hard disk.
C: The file had earlier been successfully saved by the user already.
QUESTION 473
You have connected your Windows 2000 system to an Ethernet network and are using the TCP/IP
protocol with DHCP. You verify that you have received an appropriate IP address but you are unable to
see any other computers in My Network places. You have another system nearby configured similarly
that is able to see other computers. Which command can you use to test connectivity between the two
systems?
A. PING.
B. NET TEST.
C. IPCONFIG.
D. WINIPCFG.
Answer: A
Explanation: The PING utility is used to test connectivity between two systems on a network.
Incorrect Answers
B: There is no NET TEST command in Windows.
C: IPCONFIG is used to manage IP configuration, not to test connectivity.
D: WINIPCFG is not included in Windows 2000. Furthermore, it is just for IP configuration.
QUESTION 474
If a Windows 2000 system is configured for TCP/IP and DHCP automatic addressing but does not find a
DHCP server on the network. What will happen?
A. Windows 2000 will not be able to start the network.
B. System will switch automatically to NetBEUI protocol.
C. Automatic private IP addressing will be used to assign an address.
D. System will listen to the network to discover what range of addresses is being used and will assign an
address in an address in this range.
Answer: C
Explanation: Windows 2000 clients that do not receive IP configuration from a DHCP server use APIPA
(Automatic private IP addressing) for IP configuration to assign IP address and subnet mask.
Incorrect Answers
A: The network does not have to be started.
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B: The NetBEUI protocol must be installed.
D: This is not they way Windows 2000 works.
QUESTION 475
Why should you run system monitor?
A. To assist performance diagnostics.
B. To save a template of the customers system settings.
C. To slow the system down in order to run a specific program.
D. To view graphics associated with the program that are running.
Answer: A
Explanation: System monitor is used to capture statistics and to set up alerts. System monitor can be
used to diagnose system performance.
QUESTION 476
Which service must be installed on a Windows NT 4.0 system to allow the dial-up network access?
A. NetBEUI.
B. IPX/SPX.
C. Remote access service.
D. Dial-up networking V 1.3
Answer: C
Explanation: To allow incoming dial-up access the Remote Access service must be running on the
Windows NT 4.0 server.
Incorrect Answers
A: NetBEUI is a protocol, not service.
B: IPX/SPX is a protocol, not a service. Furthermore Windows use Nwlink which is compatible with IPX/SPX,
not IPX/SPX itself.
D: There is no service called Dial-up networking in WindowsQUESTION 477
Which command should be run in Windows NT 4.0 to get a computer's IP address?
A. TRACERT.
B. NETSTAT.
C. IPCONFIG.
D. NBTSTAT.
Answer: C
Explanation: The command line utility IPCONFIG is used on Windows NT/2000/XP/.NET systems to
retrieve and configure the IP configuration.
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Incorrect Answers
A: TRACERT is used to trace routes throughout the network.
B: NETSTAT is a command-line program that displays information about a computer's current TCP/IP network
connections and about the traffic generated by the various TCP/IP protocols.
D: Nbtstat.exe is Windows utility displays information about the NetBIOS over TCP/IP connections that
Windows uses
QUESTION 478
What is the name for a single user e-mail server account type?
A. POP.
B. FTP.
C. TFTP.
D. HTTPS.
Answer: A
Explanation: POP and SMTP are the two most common e-mail protocols in use. POP is mostly used on
the client, while SMTP is mostly by the e-mail servers.
Incorrect Answers
B, C: File Transfer Protocol (FTP) and Trivial FTP (TFTP) are used for file transfers.
D: HTTPS is used for secure web browsing.
QUESTION 479
Which protocol needs to be installed for internet access on a network?
A. TCP/IP.
B. TELENT.
C. IPX/SPX.
D. Net BEUI.
Answer: A
Explanation: Internet uses TCP/IP protocol suite.
QUESTION 480
What is the common Internet protocol that permits the retrieval of e-mail from a server?
A. ISP
B. POP
C. FTP
D. SMTP
Answer: B
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QUESTION 481
Which of the commands mentioned below can be used to reissue a DHCP lease?
A. The IPCONFIG /RENEW command
B. The IPCONFIG /NEWLEASE command
C. The RENEW IPCONFIG command
D. The NEWLEASE IPCONFIG command
Answer: A
QUESTION 482
Which of the following network protocols are innate to Windows 2000? (Choose three)
A. XNS
B. DECnet
C. NetBEUI
D. AppleTalk
E. NWLink
Answer: C, D, E
QUESTION 483
Which tool would you advice the Certkiller trainee technician to use to release and renew a DHCP
assigned IP address in Windows 2000?
A. NETSET
B. IPCONFIG
C. WINPCFG
D. DHCPMON
Answer: B
QUESTION 484
Which of the options listed below should be done after a ping loop back test was successfully run and you
realize that there is no network connectivity when attempting to install a Windows 98 system?
A. Check the HUB / SWITCH
B. Run the TRACERT command
C. Re-install the network adapter driver
D. Verify if the link light on network card is working
Answer: B
Explanation: Find out if other resources are accessible.
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QUESTION 485
In orderto test a network connection, a Certkiller Trainee wants to ping host 192.168.1.12 continuously.
What is the correct syntax?
A. ping -c 192.168.1.12
B. ping -n 192.168.1.12
C. ping -r 192.168.1.12
D. ping -t 192.168.1.12
Answer: D
Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
[-r count] [-s count] [[-j host-list] | [-k host-list]]
[-w timeout] target_name
Options:
-t Ping the specified host until stopped.
To see statistics and continue - type Control-Break;
To stop - type Control-C.
-a Resolve addresses to hostnames.
-n count Number of echo requests to send.
-l size Send buffer size.
-f Set Don't Fragment flag in packet.
-i TTL Time To Live.
-v TOS Type Of Service.
-r count Record route for count hops.
-s count Timestamp for count hops.
-j host-list Loose source route along host-list.
-k host-list Strict source route along host-list.
-w timeout Timeout in milliseconds to wait for each reply.
QUESTION 486
How will a Windows 2000 workstation user obtain a new IP address from the DHCP server?
A. IPCONFIG /RELEASE
B. IPCONFIG /RENEW
C. ARP -A
D. ARP -D
Answer: B
QUESTION 487
Which of the options listed below represents the standard language for creating and formatting web
pages on the Internet?
A. HTTP
B. HTML
C. SNMP
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D. FTP
Answer: B
QUESTION 488
Which of the tools listed below can be helpful in TCP/IP troubleshooting? (Choose three)
A. IPCONFIG
B. TRACERT
C. SCANDISK
D. TASKMAN
E. NETBEUI
F. PING
Answer: A, B, F
QUESTION 489
Which of the following MUST be installed and running in orderfor Windows NT to permit the dialing in
of a remote PC?
A. The IPX/SPX protocol service.
B. The PPP service.
C. The RAS (Remote Access Service)
D. The MAC service
Answer: C
QUESTION 490
Where is the static NetBIOS name mappings located?
A. HOSTS
B. HOSTS.SAM
C. LMHOSTS
D. LMHOSTS.SAM
Answer: C
Incorrect Answers:
A: HOSTS file contains the DNS name mappings
B, D: No such files.
QUESTION 491
What could be the reason why a computer that is able to contact other systems in the local network
through TCP/IP is unable to contact any system outside the local network through TCP/IP?
A. The computer has an IP address conflict.
B. A Default Gateway is not setup on the computer.
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C. The computer has a faulty network card.
D. DNS is not setup on the computer.
Answer: B
Incorrect Default Gateway configuration make all non-local resources unreachable.
QUESTION 492
You have been requested by a Certkiller customer to share print services on a Windows 98 system. Which of
the
following actions will enable you to fulfill this request? (Choose two)
A. Install the TCP/IP protocol.
B. Install the IPX/SPX protocol.
C. Install File and Print Sharing.
D. Install Client for Microsoft Networks.
E. Share the printer in Printer Settings.
Answer: C, E
First install File and Print Sharing, then share the printer.
QUESTION 493
What could be the reason why two newly added workstations cannot access a shared drive on the
network? (Choose two)
A. Wrong protocol
B. New default share needed
C. No permissions on shared drive
D. Corrupt FAT driver
E. No controller installed
Answer: A, C
Explanation: The new clients must use the same network protocol or protocols that are used by the other
Servers and clients on the network.
QUESTION 494
Which of the following has the ability to translate host names to TCP/IP addresses?
A. DHCP
B. DNS
C. WINPCFG
D. PPTP
E. PPP
Answer: B
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QUESTION 495
A user receives the following error message: "The RPC Server is unavailable" when she attempted
printing from Notepad in a Windows XP environment.
Which are the two most likely causes? (Choose two)
A. Print server is down.
B. Network is down.
C. The firewall is down.
D. The application server is down.
Answer: A, B
Explanation: Either the print server is down or inaccessible (network is down).
Note: RPC = Remote Procedure Call.
QUESTION 496
You are a network Administrator at Certkiller , Inc. The Certkiller network has a DHCP server. You install a
new Windows 2000 Professional computer on the network.
What should you set the IP address to?
A. Windows 2000 Professional assigns the address automatically.
B. Address similar to a nearby workstation.
C. A predetermined address.
D. Obtain IP automatically.
Answer: D
The DHCP Server itself needs a static IP address. However, this question seems to refer to client computers.
The client computers should be configured to obtain an IP address automatically. The DHCP server will then
provide the IP addresses for these client computers.
QUESTION 497
What is the purpose of the TRACERT command?
A. To trace the route of IP traffic through intermediate Routers and System Network Interfaces identifying the
full IP path traveled from the source to the destination system.
B. To test connectivity to a remote computer.
C. To verify that another computer is up and running.
D. To determine the IP configuration of the local computer.
Answer: A
TRACERT is used to trace the route of IP traffic through intermediate Routers and System Network Interfaces
identifying the full IP path traveled from the source to the destination system.
QUESTION 498
You are a technician at Certkiller . You want to upgrade a Windows 9x computer to a Windows XP system.
You
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want to use the Files and Settings Transfer Wizard to prepare for this upgrade.
What should you do?
A. Choose Perform Additional Tasks from the Windows XP CD and select Files and Settings Transfer Wizard.
B. Choose Install Windows XP from the Windows XP CD and then select Files and Settings Transfer Wizard.
C. Choose Install Optional Windows Components from the Windows XP CD and then select Files and Settings
Transfer Wizard.
D. The Files and Settings Transfer Wizard can not be run from a Windows 9x system.
Answer: A
The wizard runs from within your previous operating system, extracts all of the necessary information, and puts
it in a format that Windows XP can understand
To run the Files And Settings Transfer Wizard, insert your Windows XP installation CD. On the splash screen,
click Perform Additional Tasks, followed by Transfer Files And Settings. Doing so will launch the Files And
Settings Transfer Wizard.
Note:
The Files and Settings Transfer Wizard helps you transfer files and settings from your old computer to your
new one. You can transfer settings for Microsoft Internet Explorer and Outlook Express, as well as desktop and
display settings, dial-up connections, and other types of settings. You can transfer files and settings to your new
computer from your old computer if you are running any of the following Microsoft Windows operating
systems:
* Windows 95
* Windows 98
* Windows 98 Second Edition (SE)
* Windows Millennium Edition
* Windows NT 4.0
* Windows 2000
* Windows XP (32-bit)
QUESTION 499
You are a technician at Certkiller . You want to connect two Windows NT workstations with a null modem
cable.
Which utility would you use?
A. Dial Up Networking
B. PCAnywhere
C. HyperTerminal
D. Direct Cable Connection
Answer: D
Direct Cable Connection is a Windows component.
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QUESTION 500
You are a technician at Certkiller . Certkiller has a Windows NT network. The IP address on the Certkiller
computers change every thirty days.
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What could be causing this?
A. A TCP/IP error.
B. The computer has the wrong subnet mask.
C. The computer is a DHCP client.
D. Dial Up networking has an IP address conflict.
Answer: C
By default, DHCP clients have their IP configuration renewed, through a lease process, every 30 days.
QUESTION 501
You are a network Administrator at Certkiller , Inc. You configure a networked computer for file and
print sharing. The other computers on the network can see your computer in the Network Neighborhood.
However, no one else can connect to any of the folders on your computer.
What is the probable cause of this?
A. You have not shared any directories.
B. Shared directories are password protected.
C. Other computers are using the ROM protocol.
D. Other computers do not have file and print sharing enabled.
Answer: A
Explanation: You have no shared resources on your computer.
Incorrect Answers
B: Password protected shares would still be visible.
C: There is no ROM protocol.
D: Other computers can be browsed even though file and print sharing is disabled on the browsing computer.
QUESTION 502
You are a technician at Certkiller . You want to change the network identification on a Windows 2000
computer?
Where should you go to do this?
A. Device Manager.
B. Network Properties.
C. System Properties.
D. My Network Places.
Answer: C
Explanation: The network identification on a Windows 2000 system can be changed in System
Properties.
QUESTION 503
You are a technician at Certkiller . You are troubleshooting a network connectivity problem. You want to
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test connectivity to every router between your system and a destination system.
Which command should you use?
A. PING.
B. ROUTE.
C. TRACERT.
D. IPCONFIG.
Answer: C
Explanation: TRACERT is used to trace routes throughout the network. The path through the network
will show all routers included in the path.
Incorrect Answers
A: PING only shows if the connection was successful or not. It does not show any information on routers in the
path.
B: The ROUTE command displays the routes in the routing table on a router.
D: The IPCONFIG command displays the IP configuration for the local computer only.
QUESTION 504
Which of the following commands should the technician use when she needs to verify the TCP/IP settings on a
PC with Windows 98?
A. WINIPCFG.EXE
B. IPCONFIG.EXE
C. TCP.EXE
D. PING.EXE
Answer: A
QUESTION 505
Which of the following settings should be verified in an e-mail account in a case where a user is able to
send e-mail, but cannot receive any e-mail?
A. POP server settings
B. MAC address
C. TCP/IP address
D. SMTP server settings
Answer: A
POP is used for incoming e-mail.
SMTP is used for outgoing e-mail.
QUESTION 506
Which protocol will you recommend to encrypt web pages when a Certkiller customer asks advice
regarding a secure website for customers to make valid transactions?
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A. SSL
B. HTTP
C. SSH
D. SMTP
Answer: A
SSL, Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the
Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Both
Netscape Navigator and Internet Explorer support SSL, and many Web sites use the protocol to obtain
confidential user information, such as credit card numbers. By convention, URLs that require an SSL
connection start with https: instead of http:.
QUESTION 507
Which of the services listed below has the ability to resolve TCP/IP hostnames to IP addresses?
A. WINS (Windows Internet Naming Server)
B. IPX
C. NetBIOS
D. DNS
Answer: D
DNS records maps hostnames to IP addresses.
QUESTION 508
The Certkiller trainee technician wants to know which TCP/IP configuration MUST be set in Windows 2000 to
access web pages using easy to remember URL addresses. What will your reply be?
A. DNS address
B. Local Host address
C. Subnet mask
D. Default gateway
Answer: A
To be able to access web pages by name and not IP addresses, a proper DNS configuration is needed.
QUESTION 509
Where would be the BEST place on the Internet to check for updated device drivers?
A. The Microsoft home page.
B. The manufacture's home page.
C. The vendor's home page.
D. A search engine.
Answer: B
The manufacturer of the device would develop updated drivers for the device.
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QUESTION 510
You want to reach a secured internet site named Certkiller .com.
Which of the following URLs must you type in your browser?
A. HTTP:// Certkiller .COM
B. HTTPS:// Certkiller .COM
C. SHTTP:// Certkiller .COM
D. HTTP://SECURE/ Certkiller .COM
Answer: B
Explanation: HTTPS is based on the Secure Socket Layer protocol (SSL). HTTPS is used to access secure
sites.
QUESTION 511
Which of the following network protocols are supported in Windows 2000? (Choose all that apply.)
A. CDP.
B. NWLINK.
C. NETBEUI.
D. APPLETALK.
Answer: B, C, D
Explanation: NWLink (the Microsoft version of IPX/SPX), NetBEUI, and APPLETALK are supported
by Windows 2000.
QUESTION 512
Which network protocols can you implement to share a printer in Windows 9x? (Choose all that apply.)
A. PPTP
B. TCP/IP
C. NETBIOS
D. NETBEUI
E. IPX/SPX
Answer: B, D, E
Explanation: Windows 9x supports the network protocols TCP/IP, NetBEUI and IPX/SPX (through
NWLink).
Incorrect Answers
A: Point to Point Tunneling Protocol is for WAN connections, and not on a local network.
C: NetBIOS is not a protocol.
QUESTION 513
You are the network Administrator at Certkiller , Inc. Certkiller has a Windows NT network. You have
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installed a Windows 98 workstation using the IPX protocol in the network. However, you cannot browse
any other stations on the network. You verify that the Client for the Microsoft Networks is installed in
the Control Panel network configuration.
What should you do next to resolve this problem?
A. Enable file and print sharing.
B. Verify the workstations IPX address.
C. Enable browsing services in the Control Panel.
D. Enable NetBIOS support in the network configuration.
Answer: D
Explanation: Windows 98 clients require NetBIOS names support for browsing.
Incorrect Answers
A: File and print sharing is required for browsing.
B: The IPX address is not configurable and cannot be the cause of the problem.
C: The browsing service cannot be configured from the Control Panel on Windows 9x systems.
Note: In Windows NT/2000/XP/.NET the workstation service is used for browsing.
QUESTION 514
Which versions of Windows 9x are able to share an Internet connection with other computers?
A. Windows 95.
B. Windows 98.
C. Windows 98 SE.
D. Windows 95 OSR2.
Answer: C
Explanation: All Windows versions from Windows 98 Second Edition (SE) onward, supports Internet
Connection Sharing (ICS).
QUESTION 515
On which of the following operating systems can you configure ICS (Internet Connection Sharing)? (Choose all
that apply.)
A. Windows 95
B. Windows 95 OSR2
C. Windows 98
D. Windows 98 SE
E. Windows 2000
F. Windows NT 4.0
Answer: D, E
Windows 98 SE and later versions of Windows has this feature.
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QUESTION 516
In which location will you be able to successfully configure a static IP address for a client's machine running
Windows XP?
A. Device Manager
B. Properties of the Local Area Connection
C. Properties of My Computer
D. Properties of Network Neighborhood
Answer: B
QUESTION 517
Which of the following can be enabled in TCP/IP properties to set restrictions on what information is
communicated from a home or small office network to and from the Internet and back to the network when
working on a computer that runs the Windows XP Operating System?
A. File and Printer Sharing
B. QoS (Quality of Service) packet scheduler
C. Internet Connection Firewall
D. IEEE 802.x authentication
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Answer: C
QUESTION 518
Which of the following operating systems come with internet connection sharing (ICS)? (Choose two)
A. Windows 95.
B. Windows 95osr2.
C. Windows 98.
D. Windows 98 SE.
E. Windows 2000.
F. Windows NT 4.0
Answer: D, E
Explanation: Windows 98 Second Edition (SE), Windows 2000 and later Windows version like Windows
ME and Windows XP supports ICS.
Incorrect Answers
All versions of Windows 95 and the original of Windows 98 lacked the support of ICS.
QUESTION 519
How do you connect to newsgroups when using an ISP to connect to Internet?
A. Connect to the INTERNIC for connection information.
B. Open Control Panel and select the Newsgroups option.
C. Obtain the IP address for the NNTP server from the ISP.
D. Connect the ISP and get the IP address of the FTP server.
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Answer: C
Explanation: We most configure the newsgroup client software, most often Microsoft Outlook Express,
to use an appropriate NNTP server.
Note: NNTP (Network News Transfer Protocol) is a standard specification for the distribution, inquiry,
retrieval, and posting of news articles using and a server-client model.
Incorrect Answers
A: INTERNIC mange registration of domain names, not newgroups.
B: There is not Newgroup option in Control Panel.
D: FTP is used for file transfers.
QUESTION 520
Why would file and print sharing be unchecked on a Laptop using a network adapter and NetBEUI?
A. TCP/IP must be added.
B. File and print sharing will only work with Windows NT.
C. File and print sharing for MS Networks must be added.
D. File and print sharing must be enabled on the network interface card.
Answer: C
Explanation: We must enable the global setting for File and print sharing. This setting is available if the
Client for Microsoft Network service is installed.
Incorrect Answers
A: TCP/IP is not required. Any Network protocol, for example NetBEUI , is enough.
B: Windows NT is not required for file and print sharing. File and Print sharing can for example be used in a
Workgroup with Windows 9x computers.
D: File and print sharing is not enabled on a particular Network Interface Card. It is a global setting for the
system.
QUESTION 521
In order to send e-mail over the internet successfully you must have which two main parts of the e-mail
address?
A. E-mail name and domain name.
B. Domain name and network type.
C. E-mail name and company address.
D. Domain name and company address.
Answer: A
Explanation: An e-mail address consists of e-mail name (chris.tucker) and a domain name (msn.com),
which are combined into an e-mail address (chis.tucker@msn.com).
Incorrect Answers
Network type or company address.
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QUESTION 522
In a peer to peer network printing demands are slowing the network terminals. One quick remedy for
the problem would be to?
A. Install more memory on the network printers.
B. Disable printing on one computer that is connected to the network.
C. Set one of your computer systems to work as a network print server.
D. Try to run your print jobs after hours when there is less network traffic.
Answer: C
Explanation: We should use a dedicated printer server that spools the print jobs. This will reduce the
workload on the network terminals.
QUESTION 523
How do most of FTP servers authenticate users?
A. Securely.
B. Nominally.
C. Individually.
D. Anonymously.
Answer: D
Explanation: Anonymous login is the most common FTP authentication method.
QUESTION 524
Which components can be added from the Windows 9x network Control Panel? (Choose three)
A. Client.
B. Switch.
C. Printer.
D. Adapter.
E. Protocol.
Answer: A, D, E
Explanation: The network control can be use to add Client, Adapter, and Protocol components.
Incorrect Answers
There is no switch component in the Windows 9x Control Panel.
Printers are not installed with the Network control applet.
QUESTION 525
Which protocol is used to send e-mail messages on a TCP/IP network?
A. IMAP
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B. POP
C. SMTP
D. SSL
Answer: C
SMTP is used to send e-mail messages.
POP is used to receive e-mail messages.
QUESTION 526
ICS (internet connection sharing) is enabled on the computer that uses a Dial-up connection.
Which three can the ICS host computer provide for the rest of the network? Select three.
A. WINS (windows internet name service)
B. network address translation
C. name resolution services
D. addressing
E. SNMP (simple network management protocol)
Answer: B, C, D
QUESTION 527
Which protocol technology is used to secure data transmission over the Internet?
A. SSL
B. HTTP
C. SSH
D. SMTP
E. FTP
F. IPE
Answer: A
SSL, Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the
Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Both
Netscape Navigator and Internet Explorer support SSL, and many Web sites use the protocol to obtain
confidential user information, such as credit card numbers. By convention, URLs that require an SSL
connection start with https: instead of http:.
QUESTION 528
Which protocol is used primarily for uploading and downloading files on the Internet?
A. RIP
B. DNS
C. FTP
D. RPC
E. OSPF (open short parh first)
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Answer: C
QUESTION 529
Which two network protocols are supported by Windows XP? Select two.
A. TCP/IP
B. IPX/SPX
C. MRP
D. NFS (network file system)
Answer: A, B
QUESTION 530
A user tries to dial into his ISP. The modem dials and connects, but loses the connection after a few
seconds. The log files indicate tat an "Authentication failed" error occurred, but the password in the
configuration file on the client system is correct. Which of the following is most likely to be the problem?
A. The phone line is bad.
B. The user dialed the wrong phone number.
C. The ppp_auth kernel module is not loaded.
D. The wrong authentication protocol was used by PPP.
Answer: D
QUESTION 531
What port is commonly used by the POP3 protocol?
A. 25
B. 53
C. 69
D. 110
Answer: D
QUESTION 532
A Linux workstation is being integrated into a network that uses older Novell Netware servers (version
2.2 and 3.12). The workstations use only the Netware client software to communicate with the server and
to share data. Which of the following protocols should be installed on the Linux workstation?
A. TCP/IP
B. NetBIOS
C. IPX/SPX
D. Apple Talk
Answer: C
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QUESTION 533
Which icon indicates hardware is disabled in the Device Manager?
A. a red x icon
B. a yellow exclamation point icon
C. a red stop sign icon
D. a red stop light icon
Answer: A
QUESTION 534
Which utility can be used to store the files sequentially on the disk on a Windows 2000 computer?
A. Disk Manager
B. Disk Cleanup
C. Disk Administrator
D. Disk Defragmenter
Answer: D
QUESTION 535
A technician is upgrading from Windows 98 SE to Windows 2000 Professional. Initially, which two steps
should the technician take? (Select TWO)
A. create boot disk
B. format hard drive
C. verify HCL (hardware compatibility list)
D. check minimum requirements
E. convert the partition from FAT to NTFS
Answer: C, D
QUESTION 536
Windows 2000 Professional can be installed directly from the CD-ROM. How can it be installed on a
blank hard drive if the PC does NOT have a bootable CD-ROM device?
A. create three setup disks using winnt /ox
B. create three setup disks using makeboot.exe
C. create four setup disks using makeboot.exe
D. install Windows 98 first and then do an upgrade installation
Answer: C

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