SHARON D.

HEARN

817-905-0717 | sdh0717@att.net
https://www.linkedin.com/in/sharon-hearn

Frisco, TX 75034

PROECT COORDINATOR

TESTING SPECIALIST

KEY SKILLS

Business Requirements
Functional Specifications
Identifying User Needs
Process Improvements
Technical Designs
Meeting Facilitation
Senior Management Interaction
Departmental Liaison
Vendor | Client Relations
Documentation

Data Analysis
Product Releases
End to End Testing
Function | Regression Testing
Point of Sales (POS)
System Integration Testing
User Acceptance Testing
Test Cases | Plans
HP Quality Center
HP ALM

SQL
Waterfall Testing Methodologies
Agile Testing Methodologies
Program Defect Tracking
Quality Assurance
Problem Resolution
Collaborative Defect
Management (CDM)

PROFESSIONAL EXPERIENCE
TSRI Consulting
Frontier Telecommunications
VZ3 Acquisition Project
Quality Assurance Tester, Richardson, TX

2015 - 2016

Responsible for the successful testing of Data Products International (DPI) software releases for projects that will be
implemented into the production environment. The position reports to the Manager of Information Technology responsible
for Enterprise Testing. Responsibilities include analysis, test plan and test case development, test case execution, defect
tracking and reporting.
IBM Global Services
Dallas, TX
2013 - 2015
IT Specialist (consultant)
NiSource Energy Company Project/Test Coordinator
Assisted in identifying test data to create requirements and test plans for People Soft HCM - HR and Payroll applications
Develop and present business processes and data flows of business scenarios to senior level management
Captured results and created defects in HP Quality Center.
Assignment History
Lowes Corporation R7 Prime - Tester
Designed, developed, and executed high-level test scenarios/cases from detailed business requirements to test point
of sales system upgrades for Sterling Order Management solution
Utilized functional knowledge of Sterling OM Product Technical exposure to Sterling OM product framework, Java,
and database effectively with business users and Sterling implementation team
TCOE Xcel Energy - Test Lead
Track defects and provided status report for FMS execution Test Team Lead.
Gathered test status and reviewed test cases with stakeholders.

Lead several weekly calls with both client and internal delivery
Oncor Electric Delivery - MMP Wave 3 Project
QA TESTER, Responsible for executing transitions to verify key applications were up and running and transactions
processed successfully.
Ensure each test case matched a business requirement. Documented processes
Environment Access Coordinator: Maintained and tracked access requests for all systems and five different test
environments for a large, complex development project.

Maintained an excel spreadsheet of URLs for multiple systems, test environments and request from testers for
access to all systems which included dates of each request and the current status of each of those requests.
Staples Corp - Next-Gen POS QM
Preform testing on the clients new Point of sale system according to the requirements.
Execution of inbound and outbound feed validation
Execution of integration, functional, regression and end-to-end testing
Gained knowledge of Zeenyx test case and test plan repository.
Assist in defect resolution (retest fix, test in multiple environments, triage data & identify
Responsible for daily/weekly status reports on execution, defects and planning activities.
Validated defects tested by offshore team were tested probably.
Working knowledge of Star Team application.
Strong communication skills
Perform testing on company rewards, and company coupons to validate correct calculation at the end of a sale.
AT&T IT Services
Richardson, TX
2002 - 2013
System Analyst
Preformed E2E product testing of Service Delivery Platform to provision IP, High Speed Internet Access, Wireless
Internet, Internet Protocol Television, and Consumer Voice over IP via system setup/interface and product test phases
Collaborated with development team and project managers to identify end-user needs, document business requirements,
develop functional requirement specifications, and high level designs
Analyze business requirements, functional specifications, and technical designs to develop detailed test plans, test
scenarios, and test cases using HP Quality Center
Coordinated with application team concerning current release issues and potential solutions that impact schedule and
testing status
Assist subject matter experts and project managers to define project scope and objectives
System Test Planner | System Analyst
Developed test plans from business requirements and compiled test plan documentation for Amdocs billing system
Managed accurate defect tracking, escalation, and reporting by assisting in trouble tickets and testing issues
Performed system, regression, integration, performance, and user acceptance testing for system implementation and
enhancements relating to new U-verse products
Conducted root cause analysis of identified defects providing development teams with details to resolve defect
Verizon Wireless
Westlake, TX
1997 - 2002
Project Coordinator | Software Tester
Provided quality assurance testing for system implementations for new products/services and billing updates
Managed E2E product test lifecycle of billing systems via system setup, system interface, and product test phases

EDUCATION
Business Management Courses (120 hours) Eckerd College, St. Petersburg, FL