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POST GRADUATE DIPLOMA EXAMINATIONS, FEBRUARY 2009.

PRINCIPLES OF MANAGEMENT
COURSE CODE: 130101
TIME: 3 HOURS

MAXIMUM MARKS: 100


PART A
ANSWER ANY FIVE QUESTIONS

(5 x 4 =20)

1. What is Management by Objective and its features?


2. What are the essentials of good planning?
3. What is Departmentation and explain its advantages?
4. What is McGregor Theory of Human Behavior?
5. Explain the barriers to effective communication
6. Explain Business Process Outsourcing
7. Explain the challenges in Management
8. What are the uses of effective communication?

PART B
ANSWER ALL QUESTIONS

(4 x 16 = 64)

9) a) What are the Functions of a Manager?


(Or)
b) Explain Scientific Approach to Management

10) a) What is Decision Making and explain the concept of Risk and Uncertainty?
(Or)
b) Explain the qualities of a good leader

11) a) Explain the span of control in an organization


(Or)
b) What are the various latest means of communication used in an organization?

12) a) What is organization chart and explain with appropriate diagram?


(Or)
b) Explain the contribution of F.W. Taylor to the Management

PART C
CASE STUDY-COMPULSORY

(1 x 16 = 16)

The Assistant Business manager


13)
Ice cool Private Limited was an Ice cream manufacturing Company employing
about 100 persons including persons at carious levels of management. Because of
increasing business, the company needed to strengthen its accounting procedure
particularly through computerization. For this purpose, the company decided to hire a new
manager, designated as assistant business manager. The company invited applications
through press advertisement. After receiving the applications it appointed a selection
committee consisting of members of top management including business manager Rakesh.
The committee interviewed several candidates and finally selected Biswal as new assistant
business manager. Biswal was neat and well dressed and quit articulate.
Biswal joined the company immediately and started working very hard. He used to put extra
efforts and even worked during holidays as he did not have any family responsibility. He
gained the reputation of being a dedicated and competent employee, his strong points
being his knowledge of accounting and computer system. He was reporting to Rakesh,the
business manager who quit impressed with his working.
At that time, the company had no computer system and its accounting procedures were in
need of considerable improvement. Anil kumar the Managing director of the company
directed Rakesh to get the needful done. Since most of accounting work relating sales, no
separate accounting department existed and the work was performed under the direction of
business manager Biswal was mainly appointed to strengthen the accounting aspects of
the business. He was asked to prepare the project report so that necessary changes could
be made. In order to get the first hand information about the problem, Biswal began
meeting regularly with Anil Kumar with out the knowledge of Rakesh. There was no attempt
to have secret meeting; Anil kumar would just call Biswal in for a report without bothering to
tell Rakesh. The management team, whose members were with the company for a quit
long period had for formed a tight-knit group appeared satisfied with the company they all
worked together and the company prospered inspire of fierce competition.
The meeting between Anil kumar and Biswal continued and Rakesh was gradually loosing
contact with the project and its progress, in fact Biswal almost reporting directly to the
managing director through he was placed under the business manager and retained his
title of Assistant business manager. Rakesh was now visibly upset over the development
and who also concerned about Biswals spreading share of influence. He started feeling let
down in the company.

Questions.
1. What is the nature of problem in this case?
2. Could Rakesh have prevented Biswals assumption of power? If so, how specifically,
could it have been done?
3. Suggest the course of action now available to Anil Kumar and Rakesh and Biswal

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