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Hotel industry is an emerging sector of tourism and hospitality industry, with the
initial purpose is to provide travelers with temporary place to stay, food, recreation, related
services and goods, offering on a commercial basis things that are originally provided within
households but inaccessible to people on a trip, a vacation or a journey. To any service
industry, human resource is the key value, and in tourism and hospitality industry, especially
hotel management, it is the most important factor which remains the sustainability of the
business.

According to Popescu, L, et al. (2013) on their collaborative research on human

resource management within the industry, thanks to the increasing trend of income in the
tourism and hospitability industry, the quality of service delivered by its human resources is
the most significant characteristics to distinguishing companies within the same area and to
achieve the first-class service and recognition from the customers, staff training is obviously
an important component of a successful company in the industry. Training is an indispensable
process to make sure that every input employee is qualified and meets the output requirements
for the best service, which also requires the competency of human resources planning and
management.
To be clear, there are several benefits of effective staff training in specific hotel
industry.
First, good staff training brings the initial benefits for the employees themselves,
which can develop the profession and promote the career of their job. As Donavan, D. T., et
al. (2004) stated that employees will understand the importance of their jobs and gain more
information, experience and knowledge after a systematized training process and as a result,
they will be more confident to deliver better services. With things equipped from training,
employees can also broaden their career options and gain higher positions within the
hierarchy ladder of the organization. They assuredly deal better with problems and are more
productive with higher capability in their job.
Second, staff training brings benefits to the managers. They can find the most
competent employees from the training process because during the process, employees
aptitude and attitude will be identified and the managers have the basis to choose the right
employee for each position to make best use of their competencies (Spreitzer, G. M., et al.,
1999). Additionally, investing in training is the most economical way in the long term when

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the managers can avoid other expenses such as damage compensation for poor service of the
employees.
Finally yet importantly, effective staff training brings the best employees with
excellent service to the customers, whose satisfaction will make the hotels reputation
(Kandampully, J., and Suhartanto, D., 2000). Customers will gain their satisfaction from the
most professional and qualified employees who have passed a training process and give
positive reviews. The perfect training ultimately bring the prosperity to the business which
appropriately invest on human resource training.

Reference
1.

Popescu, L., Iancu, A., VASILE, T., & Popescu, V. (2013). Human

resource management practice in the hospitality and tourism industry. Economics,

Management, and Financial Markets, (4), 160-165.
2.
Donavan, D. T., Brown, T. J., & Mowen, J. C. (2004). Internal benefits
of service-worker customer orientation: Job satisfaction, commitment, and
organizational citizenship behaviors. Journal of marketing, 68(1), 128-146.
3.
Spreitzer, G. M., Cohen, S. G., & Ledford, G. E. (1999). Developing
effective self-managing work teams in service organizations. Group & Organization
Management, 24(3), 340-366.
4.
Kandampully, J., & Suhartanto, D. (2000). Customer loyalty in the
hotel industry: the role of customer satisfaction and image. International journal of
contemporary hospitality management, 12(6), 346-351.