Associate To Cisco Voice over IP

Prepared & Delivered by

Mohamed Adel

What is the Voice!

Traditional Voice

Understanding the Cisco Unified Communications

Understanding the IP Phone Concepts & Registration

CME : the Smallest System for Cisco IP Telephony

CME Administration , Endpoint & End Users , CME Dial-Plan ,

Configuring CME Voice Ports and Features

Call Manager : the Biggest CISCO IP Telephony Product

Administrator and End-User Interfaces ,

Managing Endpoints and End Users in CUCM ,
Understanding CUCM Dial-Plan ,
Enabling Telephony Features ,
Enabling Mobility Features

Unity Connection and Presence

Voice Mail answer Machine

Presence Chat . Voice Call , Video Calls Via Computer

Voice Troubleshooting

Common CME Troubleshooting Issues

Troubleshooting of Call Manager

Monitoring Cisco Unity Connection

the Pieces of Cisco Unified Communication

Unified = brings together all communication into one

(voice, video and data.)

The Cisco UC products break down into 4 core solutions:
Cisco Unified Communications Manager Express
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Unified Presence
core solutions, So there is many additional applications to expand the features
and functionalities of the system.
Like ( Cisco Contact Center , Cisco Meeting Place , Cisco Webex)

CUCME ( Call Manager Express)

Cisco Router able to accomplish
routing tables, routing protocols, security with access lists,
Network Address Translation (NAT)
And IP Telephony !
Cisco Router ISR (Integrated Service Router): Could Support IP Telephony
CME can scale to support up to 450 IP Phones
it a good solution for small and even some midsize businesses.
ISR G1 = 18xx , 28xx , 38xx
ISR G2 = 19xx , 29xx , 39xx

CME Maximum IP Phones

The ISR G1

The ISR G2
Platform

Max Phones

Cisco 2901

35

Cisco 2911

50

Cisco 2921

100

36

Cisco 2951

150

Cisco 2821

48

Cisco 3925

250

Cisco 2851

96

Cisco 3945

350

Cisco 3925E

400

Cisco 3945E

450

Platform

Max Phones

Cisco 1861

12

Cisco 2801

24

Cisco 2811

Cisco 3825

168

Vs

CME Features
all-in one device
Call processing and device control: It handles the signaling to the endpoints,
call routing, call termination, and call features.
Command-line or GUI-based configuration: you have the full flexibility of
command-line configuration. also use a GUI utility, such as (CCP) or Web
Browser
Local directory service: The CME router can house a local database of users
you
can use for authentication in (IPT) network.
Trunking to other VoIP systems: CME can run as a standalone deployment
interfacing directly with the PSTN, it can also integrate with other VoIP
deployments.
Direct integration with Cisco Unity Express (CUE): CUE, which runs through a
module installed in a Cisco router, can provide voicemail services to the IP
Phones supported by CME.

CME Call Flow IP Phone to IP Phone

After CME establishes the RTP stream between the IP phones, it can crash,
reboot, or catch fire, and the conversation between the two endpoints

All the phone features (such as hold, transfer, conference, and so on) are
still managed By CME Using SCCP or SIP Protocol

CME Call Flow for Calls to the PSTN

CME router is attached to the PSTN using a digital (T1/E1) or analog (FXO) trunk. Once
the audio for the call connects, the CME router assumes the role of converting
between VoIP audio and PSTN audio.
the CME router is equipped with Digital Signal Processors (DSP), which are simply
additional mini processors dedicated to voice functions.

CME & CUE

AIM-CUE

NM-CUE

Voicemail: The core feature provided by CUE.

Auto-attendant: Thank you for Calling MAC For Learning Technology!
Interactive voice response (IVR) system: CUE includes basic IVR capabilities
that allow callers to move through a menu system
Native T.37 fax processing: CUE can then distribute the fax to a users mailbox.
Standards-based: All signaling between the CME router and CUE module

CUCM (Call Manager)

When Cisco first released Call Manager 2.4, it ran as an application on the
Microsoft Windows NT 4.0 OS supported by the Internet Information Server (IIS)
web server.
Cisco Moves from CUCM 2.4 till 4.3 with Windows but 4.3 was working with
Windows server 2003
Cisco Produce CUCM on Linux (Red Hat) starting by version 6.x till now which 10.5
You should install cisco Call Manager on Certified Hardware which is MCS for old
versions
And now UCS servers Over ESXI (VMware) so now we can install more than Virtual
server on the same hardware
To know more About CUCM you should go with CIPT1 and CIPT2 course

CUCM Features

Full support for audio and video telephony: CUCM supports audio and video calls for
midsize to enterprise class
Appliance-based operation: Modern CUCM versions run as an appliance, which means
the underlying operating system is secured and inaccessible.
Redundant server cluster: As the saying goes, One is none, two is one. CUCM supports
redundant servers configured in a cluster relationship.
CUCM clusters can scale to 30,000 IP phones (SCCP or SIP in unsecure mode)
or 27,000 IP phones (SCCP or SIP in secure mode).
Intercluster and voice gateway control and communication: Even though a CUCM cluster
has a limit of 30,000 IP phones, you can create as many clusters as you like (with up to
30,000 IP phones each) and connect them together using intercluster trunk connections.
Also make outside Calls using Gateways to PSTN
Built-in Disaster Recovery System (DRS): As a built-in feature, the CUCM DRS service
allows you to back up the CUCM database
Directory service support or integration: By Local Users created on CUCM or by
Integrating with Active Directory

CUCM Database Replication

CUCM Database Relationship: The CUCM IBM Informix database includes all the
static data of the cluster (directory numbers, route plan, calling permissions, and
so on). This data replicates to all the servers in the cluster.
CUCM Runtime Data: Just like the name sounds, the runtime data encompasses
anything that happens in real time in the CUCM cluster.
such as a phone registering, a call initiation, a call disconnect, Call Hold , Call
Transfer
Each CUCM cluster supports a single Publisher and up to eight Subscribers.

Subscribers : These servers are providing dial tone,receiving digits, routing calls, and
streaming music on hold. However,
Publisher typically performs only two primary functions: It maintains the database and
serves TFTP requests.
The Publisher serves such a critical role in maintaining the only writable copy of the CUCM
database
Tip: In smaller environments (500 IP phones or less), its perfectly fine to use the
Publisher for call processing and database management.
Once you have more than 500 IP Phones best practice to pull the Publisher out of call
processing and leavethat work to the Subscribers.
once you exceed 1,250 users, Cisco recommends moving the TFTP server role to a dedicated
server.
If the Publisher fails, the CUCM cluster goes into a type of locked configuration mode. You
can no longer make changes to the database, no longer make changes to the database (such
as adding a new IP phone, changing the route plan, modifying a music on hold selection, and
so on)
The only exception to this is the user-facing features. These include functions such as
forwarding
your phone, enabling the message waiting light, pressing the Do Not Disturb button, and
many others. The CUCM Subscribers are able to write these changes to their local database,
replicate them to the other Subscribers in the cluster

Cisco Unity Connection

Just as the original Cisco Call Manager software, the original Cisco Unity
ran on a Microsoft Windows OS and used the Microsoft Exchange e-mail
server solution as a message store for voicemail.
Now Unity Connection Based on Linux OS

Cisco Unity Connection Features

Proven appliance-based platform: Cisco Unity Connection is built on top of

the same stable, Secured, appliance-based operating system as CUCM. (These
two software products even use the same installation DVD.)
Up to 20,000 mailboxes per server: Unity Connection supports a single-server
configuration, most organizations will opt for a high availability pair of servers.
Access voicemails from any where: CUC allows voicemail retrieval from
phone, e-mail, web browser, mobile devices, and instant-messenger
platforms.
LDAP directory server integration: Similar to CUCM, Cisco Unity Connection
can integrate with an existing corporate directory (such as Microsoft Active
Directory) to avoid creating a duplicate user database.
Active/active high availability: CUC uses a Publisher/Subscriber IBM Informix
database scheme just like CUCM between a pair of servers. The pair of servers
can support up to 20,000 mailboxes in a redundant fashion. Both servers can
accept client requests (giving it the active/active redundancy). Typically, the
largest Cisco Unity Connection server can support up to 250 voicemail ports
(essentially allowing 250 people to check their voicemail at a time). By
creating a high availability pair, you can now support 500 voicemail ports.

 Note: If one of the servers in a Unity Connection high-availability pair fails, all
20,000 mailboxes are still available, but the number of voicemail ports is reduced
to the maximum supported by the single server. Which will be 250 Ports
CUCM and Cisco Unity Connection Communication
1- incoming call from the PSTN arrives at the voice router.
2- CUCM receives the call and directs it to the appropriate IP phone ,If someone does
not answer the IP phone or diverts the call to voicemail
3- CUCM transfers the call to the Unity Connection server. The extension of the
originally called phone is contained in the signaling messages ,which allows Unity
Connection to send the call to the correct voicemail box.
4-After the caller leaves a message on the voicemail server, Cisco Unity Connection
then makes a call (via SCCP or SIP) back to a Message Waiting Indicator (MWI)
extension on the CUCM server.
5- CUCM then lights the voicemail indicator on the Cisco IP Phone, alerting the user
that they have a voice
All this interaction between CUCM and CUC is done using voicemail ports message waiting.

Cisco Unified Presence

Instant Messenger (IM) clients to communicate
you are able to see the status of a user, gauging whether they are
available, busy, or offline before you begin to chat with them.
allowing you to see the status of a user (are they on the phone,
off the phone, not available)

Presence adds the following capabilities to your voice network

Enterprise instant messaging: the Jabber Extensible Communication
Platform (XCP), which is an industry standard method of communicating
between different IM clients.
Message compliance: Cisco Presence supports logging functionality for all
types of IM communication
Interdomain federation: you can connect your organization to other
domains, such as Google Talk or WebEx Connect
Jabber XCP extensibility: XCP can allow features such as peer-topeer
file sharing, application sharing, video-conference systems
Secure messaging: Applications integrating into Unified Presence can use
IPSec or TLS standards to encrypt and secure all communication.