Professional Documents
Culture Documents
Unit:
Evidence Ref:
Candidate Name:
Assessor Name:
Unit/LO/AC
Date of Activity:
If I believe that I have legitimate grievance which I have not been able
to resolve informally with my manager I should write to my HR
department. The grievance should contain a short description of the
nature of my complaint including relevant facts, dates and names, of
individuals involved.
In some cases an investigation might be carried out. There will be a
grievance meeting and the manager will give a response to the
grievance in writing.
If I wish to appeal against the decision made by the manager, I should I
should let my manager know in writing, stating the grounds of my
appeal.
2.4 the personal information that must be kept up to date with my
employer is personal address, telephone number and bank details.
3. Understand how own role fits within the wider context of the
sector.
3.1 Explain how own role fits within the delivery of the service provider.
I am a care assistant and work in a residential care home. Together with
my colleagues we provide assistance for our clients in all aspects of
their lives. Without our assistance the quality of life for our clients would
be at a very low level
3.2 Explain the effect of own role on service provision.
As a senior carer I deal with the medication administration, hospital and
clinic appointments, family communication, doctors and district nurses
rounds or any other therapists.
3.3 Describe how own role links to the wider sector.
I act as a link between the social services provided by the council or NHS
and the needs of my clients.
3.4 Describe the main roles and responsibilities of representative bodies
that influence the wider sector.
As carers we work closely with the General Practitioner and District
Nurses department and Social services and also follow the care quality
commission guidelines making sure our clients get the best support they
need for their life.
4. Understand career pathways available within own and related
sectors.
4.1 Explore different types of occupational opportunities.
As a carer I had various opportunities to follow in my career pathway. I
could become a senior staff or nurse, train to be a manager or inspector,
become a therapist or social worker.
4.2 Identify sources of information related to a chosen career pathway.
As a young care assistant working in a nursing home I decided to train
to become a Registered Mental Health Nurse. I am currently studying
advance health and social care and I intend to enrol to college to get my
PIN number. I have spoken to my manager and my tutors from NVQ level
2 and 3 and searched online and found information on various websites
which helped me decide where to go to apply and what the benefits for
further studying are and get a postgraduate degree.
4.3 Identify next steps in own career pathway.
I am currently working on my functional skills and doing my
apprenticeship and I intend to become a nurse.
5. Understand how issues of public concern may affect the
image and delivery of services in the sector.
5.1 Identify occasions where the public have raised concerns regarding
issues within the sector.
Secret footage has helped expose outrageous treatment of vulnerable
patients at a number of care homes in recent years, including
Winterbourne View, near Bristol.
Care Quality Commission (CQC) released guidance on the use of spy
cameras following high profile cases of relatives and news organisations
filming shocking instances of abuse in care homes.
It said when recording equipment is used in a persons private room,
permission should be gained from the individual patient, or when not
possible must be shown to be in their best interest and concerns should
be raised first with the care provider and the CQC.
5.2 Outline different viewpoints around an issue of public concern
relevant to the sector.
Nurses today warned it could lead to a culture of remote supervision.
Gill Cooksey, of the Suffolk branch of the RCN who proposed the RCN
resolution, said: Who are the cameras for? To protect the residents, to
protect the staff or to replace direct supervision with remote
supervision?
She said covert filming exposed dreadful abuse and said that a
ComRes poll of 2,000 British adults showed 80% support for it, but she
said that poor care should be tackled by better training.
he said: Surveillance on its own - covert or otherwise - would not stop
abuse, but should be considered alongside other measures such as
recruitment training and improved leadership.
She added: Could it lead to complacency? After all there are ways to
ensure that abuse would not show up on any surveillance methods.
She also said the use of CCTV raises issues of ensuring informed
consent, if a resident lacks capacity how can we protect privacy and
dignity during this surveillance?
Laura Falconer, who seconded the motion, of the RCNs Hertfordshire
branch said: We must promote better training and care.
She added: I can see no benefit to nurses or to patients from filming
what we are doing on a day to day basis and imposing surveillance on
what is effectively a persons home, be that private or in a care facility.
5.3 Describe how issues of public concern have altered public views of
the sector.
Had legitimate concerns about abuse at care homes but that filming
would probably only catch gratuitous cruelty and not neglect.
He said: I dont think its the answer to the problem. We have got
covert filming in every high street in the country. Does that stop all sorts
of inappropriate behaviour on Saturday nights?
I think the real solution is to ensure healthcare nurses and care homes
have proper supervision and there are properly qualified people
ensuring the work is being carried out in the way we all wish.
But Eileen Chubb, of campaign group Compassion in Care, said: I am
pro cameras because every day we get calls from staff and relatives who
are witnessing abuse in care homes and nothing is done about it when
they report it.
5.4 Describe recent changes in service delivery, which have affected
own area of work
In the recent months there have been intense training sessions about
moving and handling and environment and health and safety issues and
also dementia trainings to be able to understand better the conditions
and how to have a compassionate approach towards our clients.