Michelle de Beus PMP, CBCI

debeus.michelle10@gmail.com

Charlotte, NC | 917.510.4793 |
https://www.linkedin.com/in/michelledebeus

Exemplary record in leading Operations, Project Management & Process Improvement

Accomplished process manager and project manager professional with a solid track record of success in leading and driving
operational improvement; consistently exceeds goals and expectations. Successful at establishing operating controls that facilitate
smooth operations during periods of significant change and growth. Ability to liaise between staff and technical departments. Talent
for enhancing productivity by using analytical, critical, and strategic thinking to produce compliance. Excellent problem solver with the
ability to review all sides of an issue, and resolve quickly with a beneficial outcome for all parties.
~ Core Competencies ~
Customer ServiceChange Management | Strategic Planning | Project Management | Cross-Functional Team Leadership
Operations Management | Process Improvement | Six Sigma Green Belt | Vendor Management | Research & Analysis
CAREER HIGHLIGHTS
Exemplary experience and talent in Process Management and Project Management
Eliminated additional work processes by automating automated data collection and business continuity validation processes to
improve accuracy and updating.
Reduced multiple streams of communication by consolidating business continuity planning for senior management.
Ensured projects met company presidents criteria by creating efficient project management office for Global Marine and
Energyincluding domestic and international projectsfor marine, energy property, and energy casualty lines of business.
Oversaw process improvement for staff counsel operations.
Enabled projects to streamline vendor management processsaving money, time, and resourcesby facilitating projects for
Claims organization.
Spearheaded multiple projects for various executive groups that enhanced business efficiency, reduced costs, and saved
resources.
Served as liaison between project team members, to ensure company goals were met and necessary communication was
related between groups effectively.
PROFESSIONAL EXPERIENCE
AMERICAN INTERNATIONAL GROUP, NC
Risk Control Services | (2013 2016)

2004 2016

Oversaw all aspects of business continuity for Global Customer Operations.

Supervised incident management, testing, awareness and training, and documentation.
Helped to reduce the amount of communication streams incoming to senior management, eventually allowing for a single point of
contact.
Managed automation program for the operation review department processes, and gathering data processes for business
continuity.
AVP Operations | Planning, Performance, and Governance (PP&G) | (2011 2013)
Supported business administrative needs for executive groups, business continuity planning, and executive support.
Facilitated projects to significantly improve savings and business operations.
Achieved keeping security in-house (internally) by improving the system security processoriginally to be outsourcedat cost
benefit of 2 FTEs.

Michelle de Beus | 917.510.4793 | debeus.michelle@gmail.com | Page 2 of 2

Director of Operations | Business Administration (2009 2011)

Implemented consolidation and streamlining of multiple real estate projectsbusiness administration, procurement, and space
planningto enhance efficiency and improve revenue.
Enhanced speed and accuracy of administrative group procurement requestsby 10% and to less than a weekin three months.
Reduced spending by 15% in two years by enhancing procurement process improvement.
Handled property information management and systemSalesforcetraining and implementation.
Project/Process Manager | Operations (2007 2009)
Utilized project management experience to assure projects met presidents criteria, by creating a project management office for
international and domestic projects.
Consistently worked projects to find better solutions that helped the company save money and time.
Collaborated with project management group, process owners, and stakeholders regarding project status, changes, and
measures.
Assured business objectives were met and relevant information being communicated on-time by performing as liaison between
project and business teams.
Senior Business Analyst (2006 2007)
Oversaw process improvement for staff counsel operations including audits and workflow documentation and enhancement.
Project Facilitator (2004 2006)
Facilitated projects for Claims and helped them streamline the vendor management process to work a centralized service center.
EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Business Administration DeVry University, Keller Graduate School of Management, Orlando, FL

Master of Project Management DeVry University, Keller Graduate School of Management, Orlando, FL

Bachelor of Fine Arts University of North Florida, Jacksonville, FL

Project Management Professional (PMP) Certified Project Management Institute (PMI)

Business Continuity Professional (CBCI) Certified Business Continuity Institute (BCI)

Six Sigma Green Belt