Business Requirements Document: Booking Flexibility (Self Insurance)

Business Requirements Document
Booking Flexibility (Self Insurance)

Version: 0. 3 2
Document Identification
Document ID
Version
Author
Issue Date
JQ_SINS_BR
0.32
David Galovic
19 January 2010
Revision History
Author
Version
Description
Date updated
David Galovic
0.1
Initial Draft
19 January 2010
David Galovic
0.2
Added requirement
for 7 day and 28
day cancellation
products
2 February 2010
David Galovic
0.3
Clarified
requirement
around SSR and
fee
3 February 2010
Table of Contents
1.
2.
Overview.............................................................................................................................................. 3
1.1.
Document Purpose and Scope.................................................................................................... 3
1.2.
Introduction.................................................................................................................................. 3
1.3.
Project Scope............................................................................................................................... 3
Business Requirements and Features.................................................................................................. 4

2.1.
3.
Booking Engine............................................................................................................................ 4
2.1.1
Price Protection........................................................................................................................ 4
2.1.2
Change Protection................................................................................................................... 4
2.1.3
Cancel Protection..................................................................................................................... 5
2.2.
Price Protection Claim Page........................................................................................................ 5
2.3.
Retrieve Booking.......................................................................................................................... 6
Project Stakeholders............................................................................................................................ 7
3.1.
Business Owners......................................................................................................................... 7
3.2.
Business Stakeholders................................................................................................................ 7
1. Overview
1.1. Document Purpose and Scope
The purpose of this document is to describe the business requirements for the website implementation of
the Jetstar Booking Flexibility product. This document should serve as a reference for suppliers to
produce more detailed technical specifications and work breakdown structure (Statement of Work) as
necessary.
1.2. Introduction
The goal of Booking Flexibility is to offer several new self insurance ancillary products for customers to
pre-purchase online. These products will include protection against future reductions in fare price and
waiving of change and cancellation fees.
1.3. Project Scope

The products that will be offered are:
Price Protection
Refund the fare difference between the fare paid and any sale fare Jetstar subsequently offers.
Change Protection
Allow date, time and flight (route) changes on a JetSaver fare for a limited period of time without incurring
a change fee.
Cancellation Protection
Allow cancellation of a flight without incurring cancellation fees, and a voucher refund of the full fare
value.
2. Business Requirements and Features

The following is a high-level description of the business requirements. A full set of technical specifications
will be created by BCS and approved by Jetstar Airways.
These requirements will be reviewed and approved by the Business Owners and Technical Stakeholders
before the commencement of the design phase. Adjustments can be made at a second review at the end
of the design phase, in consultation with the stakeholders.
2.1. Booking Engine

1. The protection products will be offered for purchase on the payment page
2. The panel will contain a product description and a checkbox
3. When the protection option is chosen, the available products will become visible
4. All products apply to all passengers on all journeys
2.1.1 Price Protection

1. Fee price is per pax per journey
2. Available for all domestic fare products (JetSaver Light, JetSaver or JetFlex)
3. Opt-in (checkbox not selected by default)
4. The product will only be offered when the following conditions are met:
4.1. The booking is POS AU (AUD is the booking currency)
4.2. The route is one of the following (bi-directional):
4.2.1.
MELOOL
4.2.2.
MELHBA
4.2.3.
MELADL
4.2.4.
SYDOOL
4.2.5.
SYDHBA
4.2.6.
SYDADL
5. When selected, an SSR/fee (SSR name to be defined) is added to all segments for all passengers on
the booking
6. A service fee (fee code name to be defined) is also added to each passenger on the booking
7. The fee is displayed under the Extras section in the booking summary
2.1.2 Change Protection

4
3. JetFlex fares will have a $0 fee rule attached (ie. JetFlex get the SSR for free)
5.2.1.
MELOOL
5.2.2.
MELHBA
5.2.3.
MELADL
5.2.4.
SYDOOL
5.2.5.
SYDHBA
5.2.6.
SYDADL
the booking
9. Not offered for sale if departure date is within 28 days
2.1.3 Cancel Protection (7 day and 28 day)

1. Two cancellation products will be offered, one for 7 days and one for 28 days
2. The only difference between the two products is the SSR that gets applied
7.2.1.
MELOOL
7.2.2.
MELHBA
7.2.3.
MELADL
7.2.4.
SYDOOL
7.2.5.
SYDHBA
7.2.6.
SYDADL
the booking
5
12. Not offered if any fares on the booking are C or E class fares (sale fares). That includes C[1-9],
CL[1-9], E[1-9] and EL[1-9]
2.2. Project Scope

Price Protection
Change Protection
a change fee.
value.

3.1. Booking Engine


11.1.The booking is POS AU (AUD is the booking currency)
11.2.The route is one of the following (bi-directional):
11.2.1. MELOOL
11.2.2. MELHBA
11.2.3. MELADL
11.2.4. SYDOOL
11.2.5. SYDHBA
11.2.6. SYDADL
12. When selected, an SSR (SSR name to be defined) is added to all segments for all passengers on the
booking

7
14.1.
The booking is POS AU (AUD is the booking currency)
14.2.
The route is one of the following (bi-directional):
14.2.1. MELOOL
14.2.2. MELHBA
14.2.3. MELADL
14.2.4. SYDOOL
14.2.5. SYDHBA
14.2.6. SYDADL
booking

19.1.
19.2.
19.2.1. MELOOL
19.2.2. MELHBA
19.2.3. MELADL
3.2. Project Scope

Price Protection
Change Protection
a change fee.
8
value.

4.1. Booking Engine


18.1.
18.2.
18.2.1. MELOOL
18.2.2. MELHBA
18.2.3. MELADL
18.2.4. SYDOOL
18.2.5. SYDHBA
18.2.6. SYDADL
booking

10
23.1.
23.2.
23.2.1. MELOOL
23.2.2. MELHBA
23.2.3. MELADL
23.2.4. SYDOOL
23.2.5. SYDHBA
23.2.6. SYDADL
booking

26.1.
26.2.
26.2.1. MELOOL
26.2.2. MELHBA
26.2.3. MELADL
4.2. Project Scope

Price Protection
Change Protection
a change fee.
11
value.
12

27. Th is the SSR that gets applied
32.1.
32.2.
32.2.1. MELOOL
32.2.2. MELHBA
32.2.3. MELADL
ese requirements will be reviewed and approved by the Business Owners and Technical Stakeholders
5.1. Booking Engine


25.1.
25.2.
25.2.1. MELOOL
25.2.2. MELHBA
13
25.2.3. MELADL
25.2.4. SYDOOL
25.2.5. SYDHBA
25.2.6. SYDADL
booking

32.1.
32.2.
32.2.1. MELOOL
32.2.2. MELHBA
32.2.3. MELADL
32.2.4. SYDOOL
32.2.5. SYDHBA
32.2.6. SYDADL
booking

The only difference between the two products ese requirements will be reviewed and approved by the
Business Owners and Technical Stakeholders before the commencement of the design phase.
Adjustments can be made at a second review at the end of the design phase, in consultation with the
stakeholders.
6.1. Booking Engine

14

32.1.
32.2.
32.2.1. MELOOL
32.2.2. MELHBA
32.2.3. MELADL
32.2.4. SYDOOL
32.2.5. SYDHBA
32.2.6. SYDADL
booking

41.1.
41.2.
41.2.1. MELOOL
41.2.2. MELHBA
41.2.3. MELADL
41.2.4. SYDOOL
41.2.5. SYDHBA
41.2.6. SYDADL
booking
15

34.1.1. The only difference between the two products
16
6.2. Price Protection Claim Page

1. A custom price claim page needs to be developed that sites outside of SkySales
2. The page will be hosted on a separate web server running IIS and .NET 3.5
3. The page will contain text and a form to capture customer claim data
4. Data required to be captured:
4.1. PNR
4.2. Flight Number
4.3. Flight Departure Date
4.4. Customer Name
4.5. Customer Email Address
4.6. Date/Time stamp when form is submitted
5. The page will perform standard server side validation on the data format for each field (all are
required)
6. On successful form submission, the application will do an API availability call to New Skies to retrieve
the cheapest fare in each fare product category available (JetSaver, JetFlex etc) for the particular
flight date and flight number supplied.
7. The form data and API response will be stored in a MySQL database running on the server
8. The form data should always be stored, even if the API call is unsuccessful
9. On submission of the form, a thank you message is displayed to the customer along with some
information text
6.3. Retrieve Booking

1. On the first My Booking page a message is displayed to the customer if either the Change or Cancel
protection SSRs are detected on the booking (text to be provided). The message will direct the
customer to call the call centre to make a claim.
17
6. Project Stakeholders
7.1. Business Owners
Kevin Ger Head of Pricing and Revenue Management

Chris Brown Project Manager
7.2. Business Stakeholders
David Galovic eCommerce Project Manager

Emma Gibson Manager Offline Channels
Charles Gibson Commercial Information Manager
Cathryn Morris Manager Reservation Systems
Marco Vetter eCommerce Manager
Lisa Christodoulou Offline Channels Policy Analyst
Osanda Ranasinghe Distribution Analyst
Gary Iakovidis Flight Analyst
Shafeeq Ahmed Test Analyst
Kelly Powell - Revenue & Forecast Analyst
18

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Business Requirements Document

Booking Flexibility (Self Insurance)

Document Purpose and Scope.................................................................................................... 3

Business Requirements and Features.................................................................................................. 4

Price Protection Claim Page........................................................................................................ 5

1.3. Project Scope

2. Business Requirements and Features

2.1. Booking Engine

2.1.1 Price Protection

2.1.2 Change Protection

2.1.3 Cancel Protection (7 day and 28 day)

2.2. Project Scope

3. Business Requirements and Features

3.1. Booking Engine

2.1.4 Price Protection

2.1.5 Change Protection

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

2.1.6 Cancel Protection (7 day and 28 day)

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

3.2. Project Scope

4. Business Requirements and Features

4.1. Booking Engine

2.1.7 Price Protection

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

2.1.8 Change Protection

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

2.1.9 Cancel Protection (7 day and 28 day)

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

4.2. Project Scope

5. Business Requirements and Features

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

5.1. Booking Engine

2.1.10 Price Protection

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

2.1.11 Change Protection

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

2.1.12 Cancel Protection (7 day and 28 day)

6.1. Booking Engine

2.1.13 Price Protection

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

2.1.14 Change Protection

The booking is POS AU (AUD is the booking currency)

The route is one of the following (bi-directional):

2.1.15 Cancel Protection (7 day and 28 day)

6.2. Price Protection Claim Page

6.3. Retrieve Booking

Kevin Ger Head of Pricing and Revenue Management

7.2. Business Stakeholders

David Galovic eCommerce Project Manager

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