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Personal

competencies:

Communication
Speaks and writes clearly and articulately in English to inform, help and advice customers
clearly without being overly verbose or talkative. Maintains this standard in all forms of
written communication, including e-mail. Proficiency English level is required.

Listening skills.
Lets others speak and seeks to understand their viewpoints. Understand exactly what
customers require.

Calm under pressure.
Maintains stable performance when under heavy pressure or stress.

Honesty/integrity.
Does not cut corners ethically. Earns trust and maintains confidences. Does what is right,
not just what is politically expedient. Speaks plainly and truthfully.

Organization and planning
Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key
priorities.

Attention to detail
Does not let important details slip through the cracks or derail a project.

Flexibility/adaptability
Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and
change.

Teamwork
Reaches out to peers and cooperates with supervisors and vendors to establish an overall
collaborative working relationship.

High standards.
Expects personal performance and team performance to be nothing short of the best.

Cultural competencies:

Ambition
The desire of becoming the bests in our business and in our lives is our daily motivation. We
establish ambitious objectives since nothing seems impossible to us.

Commitment
Were all on board. We feel completely identified to the core values and to the philosophy
of our organization. We worry about the problems it faces, we contribute in the
achievement of our goals and of our mission. Were loyal to what we believe in and we feel
a strong desire of continuing on the run.


Intelligence
We make smart decisions to solve our problems, were clever, with us, there is no need to
reinvent the wheel. We are continuously challenging and improving our cognitive, learning
and relationship abilities in order to become the most skilled in our field of work.

Discipline
Our work is based on tenacity, effort, and determination. We are always out of our comfort
zone. Our attitude, in combination with our willpower and perseverance is what make us
capable of achieving our goals.

Responsibility
We think and make decisions as owners. We accept the consequences of our acts and we
answer to whom it may come affected by them.

Optimism
We are always thinking of achieving the best results.

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