Maintenance B2214027-15 SR1 (Soft)

Liberty-STAR 3
Volume 4
Maintenance Manual
ATC 2
2012 Harris ATC Solutions. All rights reserved.

The information furnished in this document by Harris ATC Solutions is believed to be accurate.
Harris makes no warranties, expressed or implied; regarding the information contained herein,
and assumes no liability for errors or omissions.
Harris assumes no liability otherwise arising from the application or use of any such information
or product for any infringement of patents or other intellectual property rights owned by others
that may result from such application or use.
Neither the supply of this information or the purchase of product conveys any license, either
expressed or implied, under patents or other intellectual property rights owned by Harris or
licensed from third parties by Harris, whatsoever.
Purchasers of product are also hereby notified that the use of this information or product in
certain ways or in combination with Harris or non Harris furnished goods or services may
infringe patents or other intellectual property rights.
This document and related products contain valuable trade secrets and proprietary information
belonging to Harris. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means without prior written permission from Harris. Reverse
engineering, decompiling and disassembling are explicitly prohibited.
The product specifications and information contained in this document are subject to change by
Harris without notice.
Windows is a registered trademark of Microsoft Corp.
Microsoft is a registered trademark of Microsoft Corp.
MS is a registered trademark of Microsoft Corp.
MS-DOS is a registered trademark of Microsoft Corp.
B2214027-1 SR1 (soft), D2215006-1 SR1 (hard)
Harris ATC Solutions
Revision History
REV.
DATE
COMMENTS
Release 1.0
August, 2008
Updated to ATC2 SW 214-2 SR17
Release 2.0
Sept 17, 2008
Latest Revision
Release 2.1
Jan 29 2009
Latest Revision
Release 3
June 22 2009
Latest Revision
Release 4
Aug 14 2009
Latest Revision
Release 5
Feb 2010
Latest Revision
Release 6
Nov 2010
Latest Revision
Release 7
March 2011
Latest Revision
Release 8
July 2011
Latest Revision
Release 9
Nov 2011
Latest Revision
Release 10
Dec 2011
Latest Revision
Release 11
April 2011
Latest Revision
Release 12
Dec 2012
Latest Revision
Release 13
May 2013
Latest Revision
Release 14
Sept 2013
Latest Revision
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Liberty-STAR 3 Manual
ATC 2
iii
This manual provides the information required to understand and operate the
Liberty-STAR Voice Communication System. Anyone who operates the system as
a whole or any of the system components should use this manual.
This manual should accompany the system specific Configuration Manual, which
provides cabling instructions, detailed parts lists, system layout diagrams, system
dimensions, jumper settings, and DIP switch settings.
Conventions Used in this Manual
Bold - Primarily used for chapter and paragraph titles or to indicate a note.
Note - Used to describe extenuating circumstances relating to the preceding or
in some cases the following text.
Numbered lists - Used to indicate the sequence in which instructions should be
performed.
Bulleted lists - Used to show a variety of relevant points with no sequence
implied.
"You" - The term you indicates the individual using the software or hardware
that is being explained.
"User" - In descriptions pertaining to the SMART, the term "user" indicates the
individual using the SMART.
"Specialist and/or Operator - The terms Specialist and/or Operator
indicates the individual using an operator position (TED). This is used to
distinguish SMART user from the TED user (who is affected by SMART
settings).
"dialog box" - A window on the SMART into which information is added.
"Smart>Administrative", "Software>Upload", "Diagnostics>Status" - This
style is used to refer to a specific menu item on a specific menu. For example:
Diagnostics>Status refers to the "Status" menu item on the "Diagnostics"
menu.
The term "T1/E1" is used to indicate that the system is capable of handling T1
or E1 signals. See your system specific configuration manual for information
on whether your system is using T1 or E1.
iv
ATC 2
ATC Services Team

Our Customer System Support & Services Centre is staffed by qualified
service professionals. We provide the support, service, and know-how you
need to seamlessly operate and manage your mission-critical communications
infrastructure.
Our support team is available to:
answer queries and provide information
help diagnose and troubleshoot incidents
dispatch qualified personnel for field support, including:

o training, installation, configuration, QoS audits, personalized
requirements, and more.
We offer a complete range of services to support you and your system.

You may request support online or by phone:
Email: ATC-Services@Harris.com
North America toll free: 1-877-ATC-SOLUtions (1-877-282-7658)
Phone anywhere: +1 819 420 1400
Our normal business hours are Monday to Friday from 09:00 to 17:00 ET.
For emergency or urgent requests, 7 days per week, 24 hours per day, use the
phone numbers above and follow the voice prompts.
ATC 2
Safety Summary
Safety
The following general safety precautions must be observed during all phases of operation,
service and repair of this product. Failure to comply with these precautions or with specific
warnings elsewhere in this manual violates safety standards of design, manufacture and
intended use of the product. Harris ATC Solutions assumes no liability for the customers
failure to comply with these requirements.
The central Equipment cabinet will be shipped as a unit with all Interfaces, Power Supplies
and Inter-cabinet Cabling installed, therefore a fully configured Medium to Large system
cabinet could weigh approximately 800 lbs.
Caution must be exercised while manipulating the equipment racks to avoid damage to the
equipment and injury to the personnel. It is recommended that, well-equipped personnel,
trained in the manipulation of heavy electronic equipment, handle the Central Equipment
(CE) rack/cabinet.
Warnings:
The Liberty-STAR should be mounted on a concrete or other non-combustible

surface.
See the installation instructions before connecting to the power supplies.
Grounding is essential before connecting to the Liberty-STAR to a power supply.
When disconnecting power, disconnect both power inputs.
Keep Away From Live Circuits
Operating personnel must not remove modules or otherwise tamper with the Liberty-STAR
switch or related components. Only qualified maintenance personnel should make
component replacement and/or adjustments. Do not replace components with the power cable
connected. To avoid injuries, always disconnect power and discharge circuits before
removing equipment shelves or making major modifications.
On some system an optional dual power supply configuration has been supplied and is such
that each of the power supplies has its own independent AC power source in both the Central
Equipment and in the Position Equipment. Keeping this in mind, if the situation would
require that the equipment be powered off, then both of the power supplies must be powered
off.
vi
ATC 2
Removing and installing doors
(The door is intended only for occasional use by the OPERATOR, such as for the installation
of accessories.)
Installing the door is the reverse of removal. Complete the following steps to remove the
doors from the rack.
Step 1 Unlock and open the right-side door.
Step 2 Unscrew ground wire from top and bottom of the door.
Step 3 Hold the door steady with both hands and lift it away from the hinges; then store it in
an upright position against a flat surface.
Do Not Service or Adjust Alone
Do not attempt major component replacement, internal service or adjustment unless another
person, capable of rendering first aid and resuscitation, is present.
Do not modify the product
Do not install substitute parts or modify the product. Contact an authorized Sales and Service
Office for service and repair to ensure that product integrity is maintained:
80 Jean-Proulx
Gatineau, QC J8Z 1W1
Canada
Tel: 819-420-1500
Fax: 819-420-1501
Site Preparation
For the equipment to perform reliably and safely, the site must be prepared in accordance
with equipment specifications. This chapter is a review of site related topics intended to
minimize problems at the time of installation and to ensure continued operation of the
system.
Environmental Preparation
Ambient temperature and humidity:

operating temperature: 0 to 50 C
operating humidity: 95% relative humidity, without condensation
Do not install the system under the following conditions:
extremely high or low temperature
extremely high or low humidity
areas of high dust concentration
areas of extreme vibration
areas of high Electromagnetic Interference and Radio Frequency Interference
(RFI)
ATC 2
vii
Power Supplies
Each position uses several 115/220 VAC power supplies. The Central Equipment Cabinet
also uses a 115/220 VAC power supply with a variety of power converters depending on the
specific configuration.
If an Un-interruptible Power Supply (UPS) is used with the system, confirm with the site
architect that the power required by the system, when added to all the other systems to be
connected, does not exceed the rated capacity of the UPS. Refer to the Technical Manual to
obtain the power requirements for the position and the Central Equipment.
The power supplies of all Liberty-STAR equipment are electrically isolated between input
and output; however, for safety reasons, the chassis ground is connected to the ground wire
in the AC power cable.
Note: To be compliant with the Australian S003 requirements for emergency services a
customer must provide battery back-up with a 30 minute capacity for the system.
Grounding
Important:
The equipment is intended to be used in a RESTRICTED ACCESS LOCATION.
The building installation shall provide a means for connection to protective earth; and
The equipment is to be connected to that means; and
A SERVICE PERSON shall check whether or not the socket-outlet from which the
equipment is to be powered provides a connection to the building protective earth. If
not, the SERVICE PERSON shall arrange for the installation of a PROTECTIVE
EARTHING CONDUCTOR from the separate protective earthing terminal to the
protective earth wire in the building.
Proper grounding of the system is important for human safety, equipment protection and
quality of system performance. Ground lugs (which provide adequate protection) are
provided on the position equipment.
The potential hazards of human and equipment damage require that the ground system
provide protection from electrostatic discharge (ESD), lightning strikes and power failures.
All power connections in the facility shall be connected to the Building/Facility Protective
Ground. The facility shall also provide a means for the equipment racks/cabinets to be
connected to the Building/Facility Protective Ground. The protective-earthing terminal,
identified in each equipment cabinet, is to be used to connect to this ground.
Installation personnel shall verify that the two ground paths mentioned above are present in
the facility. If not, they shall arrange for the installation of both facility grounds, one on the
power connections and one for the cabinet grounding.
A third ground (Signal Ground) is to be connected to each cabinet Ground Buss-Bar using a
dedicated connection.
viii
ATC 2
CE Power Supply
0 Volt return Wires
(Signal Ground)
CE Power Supply
Power Wires
CE Power Supply Shelf 1

Isolated
Electronic
Ground Buss-bar
CE Power Supply Shelf 2
CE Master Shelf 1
CE Master Shelf 2
CE Shelves
To Single Point Grounding

System
CE Cabinet Protective
To Building Protective Ground
Earth connection
Electrical Connection
(Chassis Ground)
NOTE: In certain applications it may be necessary to connect the Isolated Electronic Ground
Buss-bar to the Building Protective Ground Electrical Connection to provide a common
ground reference to the system.
Grounding
Building/Facility Protective Ground (Earth)
Each of the Equipment Rack/Cabinet frames are to be grounded using a dedicated ground
wire to the Building/Facility Protective Ground (Earth).
Facility Single Point Signal Ground
Each of the Equipment Rack/Cabinet Isolated Electronic Ground Buss-Bars are to be

grounded using a dedicated ground wire to the Facility Single Point Signal Ground.
Electrostatic Discharge (ESD)
All objects, including the human body, collect charge due to air movement, friction or
electrical fields. The charge collected results in a voltage difference between itself and other
objects from which it is insulated. Connecting charged objects together may result in a flow
of current between the objects until they are all at the same voltage. This process is referred
as electrostatic discharge (ESD).
ATC 2
ix
Warning - Avoid ESD-prone, excessively dry environments. Carpeted areas can lead to
static electricity build up and shock, dangerous to both humans and equipment.
ESD currents can damage electronic components. With large structures and charges, ESD
can be dangerous for humans. Connecting objects together with a conducting path, keeping
the all the objects at the same voltage potential prevents a charge build-up. The conducting
path is usually a ground path.
Warning - When packaging, installing or when handling electronic modules, the personnel
involved must be connected to ground with an ESD strap.
Lightning Protection
Most buildings in which the equipment will be installed are provided with an adequate
lightning protection system. The lightning protection system will be connected, by one or
more down wires, to electrodes buried in the ground. In a steel frame building, the building
steel structure will be connected to the lightning down wire at each floor. Ground loops
carrying lightning current in the protection system or building steel structure would induce
voltage between cabinet and other grounds unless they all are connected at the same point.
Power systems grounds, telephone grounds and other equipment grounds must also be
connected to the down wire at each floor. On each floor, all equipment grounds shall be
connected to a single point. No ground connections should be made directly to the building
steel structure. Grounding wires shall be insulated to preventing contact with grounds.
Lightning current flowing in the down wire between floors will induce a voltage between
Terminal Main Ground Buss and between the equipment installed on different floors. If the
characteristics of the building ground and lightning protection system cannot be determined,
then, grounds for the system and any systems connections should be brought to a single
Terminal Main Ground Buss on one floor with a single connection to the lightning down
wire or ground electrode.
Electromagnetic Interference (EMI) and Shielding
The presence of electromagnetic fields will induce unwanted signals and noise into the
equipment wiring and electronics. This phenomenon is called Electromagnetic Interference
(EMI). Possible sources include: power transmission lines, radio transmitters, television,
radar and microwave communication sites; hospital X-rays and other imaging or treatment
equipment and even elements of the radio system itself.
Non-linear devices used in electronics are capable of rectifying or demodulating strong
pickups in the analog portions of the system. The result of this interference is audio noise,
hum or unwanted external audio.
The proximity of the system installation to sources of interference should be investigated
prior to installation.
Shielding of external audio circuits twisted pairs is usually not required in balanced
applications. Digital data circuits are usually shielded for regulatory and/or performance
x
ATC 2
reasons. These special shielding requirements apply to RS-232, RS-422, Ethernet and other
equipment of similar applications. Consult Harris ATC Solutions engineering for application
requirements.
Interface Protection
The engineering design of the Liberty-STAR equipment uses several methods for minimizing
problems due to grounding and other faults in equipment that is connected externally.
All analog audio, such as telephone inputs/outputs and Liberty-STAR equipment uses
transformer coupling. Transformer coupling disconnects any external audio ground,
eliminating common mode noise due to ground loops. It also minimizes the possibility of
equipment damage due to common mode (between wire and ground) high voltage transients.
Differential transients (between two wires) are also inhibited from doing damage by using
transient suppressers connected across the secondary of the transformer.
All discrete (ON/OFF switch) inputs to Liberty-STAR use optical couplers. These devices
convert current to light that is detected by a light sensitive diode without electrical contact
with the input circuit. This device similarly disconnects any source ground.
All analog audio inputs to the system are converted to digital format for processing and
switching. Audio transmission between the positions is digital. This method of handling
audio minimizes cross talk due to ground loops and other mechanisms within the electronic
equipment.
Interface Wiring
Wiring connections between the Liberty-STAR system and customer equipment are made via
a cross-connect block. Typically, a cross-connect block is an equipment frame or cabinet that
has terminal strips, connectors and jack fields as required.
As an alternative, the system can be wired first to an intermediate cross-connect or local
cross-connect block, that is then wired to a main cross-connect. All external equipment is
usually wired to their own intermediate cross-connect block, then to the same main crossconnect clock. Systems are interconnected at the main cross-connect. Bridging clips and jack
fields may be provided at the main cross-connect to allow for the easy separation of systems
for troubleshooting and maintenance.
Planning for the installation must include additional space requirements for cross-connect
facilities, cable trays, conduits, floor and wall passages and worker access. A drawing should
be prepared to show and label all locations of equipment, cable trays, cable routes, crossconnects, power supplies and grounding. The wiring tables describe the detailed connections
of all circuits installed.
Fire Protection
Lightning or power transients can cause fires that are not preventable by circuit breakers and
fuses. Halon type fire extinguishing systems are preferred for the protection from fires caused
by electrical equipment failures. The instant and dry operation of these Halon systems
confines damage to the faulted equipment. Sprinklers, though required in most buildings,
cause considerable damage to the installed equipment. Halon systems respond before
ATC 2
xi
sprinklers and usually prevent any equipment fire from reaching a magnitude that would
trigger them.
If the equipment room is protected by a sprinkler-type fire suppression system, the system
should be of the two stage variety.
Warning: Under no circumstances should sprinkler valves above equipment be continuously
charged with water.
Environmental Conditions
General
The Liberty-STAR was designed for and is intended for use in air traffic control and other
command and control centers. It is expected to operate 24 hours per day, in an environment
that is characterized by a high degree of electromagnetic pollution caused by the operation of
other electrical and electronic equipment (i.e. computers, navigation aids, radar, VHF/UHF
radio transmitters and receivers). Therefore, the Liberty-STAR has been designed with a
matching high level of electromagnetic compatibility (EMC) to insure proper operation in
these environments:
Electrical Environment:
Defined as the immunity of the equipment to the electrical environment, such as variations of
the power supply voltage or electromagnetic interference that might occur during operation.
Ambient Environment:
Defined as the resistance of the equipment to the environment surrounding the equipment,
and in which the equipment will function in accordance with relevant operational and
technical specifications.
Generated Environment:
Defined as the environment generated by the equipment which can affect surroundings with
respect to both man and equipment also known as emission characteristics.
The LIBERTY-STAR was designed to meet these stringent environmental requirements
while conforming to all applicable national and international standards.
Operating Conditions
The LIBERTY-STAR is designed to operate without any damage, malfunction or loss of

performance in a temperature range from +5 C to +40 C. The humidity can vary from 10 %
up to 90 % (without dew).
Temperature:
Low +5 C
IEC 68-2-3. Test Ad, test duration 16 h
High +40 C
IEC 68-2-2. Test Bd, test duration 16 h
Humidity (steady state):

xii
ATC 2
90 %
IEC 68-2-3. Test Ca, test duration 96 h
Cleanliness:
The equipment is designed to work in an area comparable to the environment in a
normal business office or an air conditioned equipment room.
Storage Conditions
Temperature
Low
-55 C
IEC 68-2-1. Test Aa, test duration 72 h
High
+70 C
IEC 68-2-2. Test Ba, test duration 72 h
Temperature Change
+55 C
IEC 68-2-14. Test Na, test duration 3 h, 5 cycles
Humidity (cyclic)
+40 C, 90 %
IEC 68-2-30. Test Db, test duration 144 h
Free fall, wrapped

< 5 kg, 500 mm
IEC 68-2-32. Test Ed
> 5 kg, 250 mm
Shock
25 g, 6 ms
IEC 68-2-29. Test Eb, 1000 shocks occurring in each

direction of three mutually perpendicular axes.
Vibration
0.3 m/s2, 10 Hz - 40 Hz
IEC 68-2-6. Test Fc
20 m/s2, 40 Hz - 500 Hz
IEC 68-2-6. Test Fc
Air pressure, low

Minimum 25 kPa
IEC 68-2-40, Test Z/AM, -55 C, test duration 24 h
Transportation Condition
Properly packaged and crated, the Liberty-STAR may be transported via truck, train, ship
and/or plane depending upon the circumstances. To ensure that the equipment is not damaged
in transit Harris ATC Solutions adheres to these standards:
Temperature
Low
-55 C
IEC 68-2-1. Test Aa, test duration 72 h
High
+70 C
IEC 68-2-2. Test Ba, test duration 72 h
Temperature Change
+55 C
IEC 68-2-14. Test Na, test duration 3 h, 5 cycles

ATC 2
xiii
Humidity (cyclic)
+40 C, 90 %
IEC 68-2-30. Test Db, test duration 144 h
Free fall, wrapped

< 5 kg, 500 mm
> 5 kg, 250 mm
Shock
25 g, 6 ms
IEC 68-2-29. Test Eb, 1000 shocks occurring in each

direction of three mutually perpendicular axes.
Vibration
0.3 m/s2, 10 Hz - 40 Hz
IEC 68-2-6. Test Fc
20 m/s2, 40 Hz - 500 Hz
IEC 68-2-6. Test Fc
Air pressure, low

Minimum 25 kPa
xiv
IEC 68-2-40, Test Z/AM, -55 C, test duration 24 h
ATC 2
Contents
Chapter 1
Introduction .................................................................................................................... 1-1
1.1
1.2
1.3
1.4
1.5
1.5.1
About This Document ...................................................................................................... 1-1

Who Should Use This Document .................................................................................... 1-1
Warranty Information ....................................................................................................... 1-1
Handling Electrostatic Sensitive Devices ........................................................................ 1-2
Minimizing Effects of Maintenance on Operations .......................................................... 1-2
Maintenance Mode .......................................................................................................... 1-2
Chapter 2
Test Aids......................................................................................................................... 2-1
2.1
2.2
2.3
2.3.1
Required Test Equipment ................................................................................................ 2-1

Special Tools ................................................................................................................... 2-1
Extender Boards .............................................................................................................. 2-1
Extender Boards .............................................................................................................. 2-1
Chapter 3
Maintenance ................................................................................................................... 3-1
3.1
3.2
3.2.1
3.2.1.1
3.2.1.2
3.2.1.3
3.2.3
3.2.3.1
3.2.3.2
Introduction ...................................................................................................................... 3-1

Preventative Maintenance Procedures ........................................................................... 3-1
Monthly Maintenance Activities ....................................................................................... 3-2
View SMART Fault Indicators.......................................................................................... 3-2
Confirm Status Display of CE Module LEDs ................................................................... 3-3
Touch Screen Cleaning ................................................................................................... 3-3
Annual Maintenance Activities ........................................................................................ 3-4
Position Checks ............................................................................................................... 3-4
General Housekeeping .................................................................................................... 3-5
Chapter 4
Fault Analysis ................................................................................................................ 4-1
4.1
4.2
4.3
4.4
4.5
4.6
Fault Analysis and Service Restoration ........................................................................... 4-1

SMART Messages and Status Indicators ........................................................................ 4-1
Fault Locator .................................................................................................................... 4-2
Front Panel LED Indicators ............................................................................................. 4-4
On-line Technical Database Considerations ................................................................... 4-4
Tips and Tricks ................................................................................................................ 4-5
Chapter 5
Diagnostics .................................................................................................................... 5-1
5.1
5.1.1
5.1.2
5.1.3
5.2
5.2.1
5.2.1.1
5.2.1.2
5.2.2
5.2.3
5.2.4
5.2.5
5.3
5.3.1
Overview .......................................................................................................................... 5-1

On-Line Diagnostics ........................................................................................................ 5-1
Audio links ....................................................................................................................... 5-2
Off-Line Diagnostics ........................................................................................................ 5-2
Maintenance Mode .......................................................................................................... 5-2
Invoking Maintenance Mode............................................................................................ 5-2
Single or Multiple Positions. ............................................................................................ 5-2
Single or Multiple Circuits. ............................................................................................... 5-3
End-to-End Tests in Maintenance Mode ......................................................................... 5-4
Built in Tests from any Position in Maintenance Mode. .................................................. 5-5
Failure Reporting While in Maintenance Mode ............................................................... 5-5
Diagnostic Testing Latencies........................................................................................... 5-5
SMART Diagnostic Interface ........................................................................................... 5-5
Diagnostics Messages ..................................................................................................... 5-8
Liberty-STAR 3 Maintenance Manual
ATC 2
ix
5.3.2
5.3.3
5.3.4
5.3.5
5.3.6
5.3.7
5.3.8
5.3.9
5.3.9.1
5.4
5.4.1
5.4.2
5.4.2.1
5.4.3
5.4.4
5.4.5
5.4.5.1
5.4.5.2
5.5
5.5.1
5.5.2
5.6
5.6.1
5.6.2
5.6.3
5.6.4
5.6.4.1
5.6.4.2
5.6.4.3
5.6.4.4
5.6.4.5
5.6.4.6
5.6.4.7
5.6.4.8
5.6.4.9
5.6.4.10
5.6.4.11
5.6.4.12
5.6.4.13
5.6.4.14
5.6.4.15
5.6.4.16
5.6.4.17
5.7
5.7.1
5.7.2
5.7.3
5.7.4
5.7.5
5.7.6
5.7.7
5.7.8
5.7.9
5.7.10
5.7.11
x
Diagnostic Icons ............................................................................................................... 5-9

Diagnostics Text Monitor ............................................................................................... 5-12
Diagnostics Status row .................................................................................................. 5-12
Diagnostics Status Image .............................................................................................. 5-13
Diagnostic Fault Locator ................................................................................................ 5-16
Acknowledging a System Report ................................................................................... 5-18
Sound Alerts ................................................................................................................... 5-23
Log View Dialog ............................................................................................................. 5-23
Managing Files in Log View Dialog ................................................................................ 5-26
Diagnostic Faceplate LEDs ............................................................................................ 5-28
Ethernet 10/100BaseT Network Switch ......................................................................... 5-28
COP LEDs ...................................................................................................................... 5-30
COP LED Definitions...................................................................................................... 5-30
DAP LEDs ...................................................................................................................... 5-33
QCOL LEDs ................................................................................................................... 5-35
PAC LEDs ...................................................................................................................... 5-37
COP to Position.............................................................................................................. 5-38
T1 PAC Loop Problems ................................................................................................. 5-39
Power Supply Alarms ..................................................................................................... 5-43
Central Equipment Power Supplies and Fuses ............................................................. 5-43
Position Equipment Power Supplies .............................................................................. 5-44
Position Test Functions .................................................................................................. 5-46
Test Number and Description ........................................................................................ 5-46
Enter a test program ...................................................................................................... 5-46
Exit a test program ......................................................................................................... 5-47
Position Test Procedures ............................................................................................... 5-47
Node ID .......................................................................................................................... 5-48
Software Release Version Number................................................................................ 5-49
LED, Displays and Indicator Test................................................................................... 5-50
Button Assignment Test ................................................................................................. 5-51
Volume Control Test ...................................................................................................... 5-52
Headset Insertion Sense Test........................................................................................ 5-53
Set Time Mode to 12 or 24 Hour Format ....................................................................... 5-54
Set Time ......................................................................................................................... 5-55
Set Date ......................................................................................................................... 5-56
Alphanumeric Display Intensity Test .............................................................................. 5-56
LED Intensity Test .......................................................................................................... 5-56
Internal Tone Test .......................................................................................................... 5-56
Microphone Test ............................................................................................................ 5-58
Footswitch and Handset PTT Test................................................................................. 5-59
Chime Volume Test........................................................................................................ 5-60
Tone to Interface Test .................................................................................................... 5-61
Using Test 27 ................................................................................................................. 5-61
Fault Dictionary .............................................................................................................. 5-62
SMART Status Screen ................................................................................................... 5-62
Switch Status Screen ..................................................................................................... 5-63
Bridge Rings Status Screen ........................................................................................... 5-64
Peripheral Status Screen ............................................................................................... 5-68
Digital Trunk ................................................................................................................... 5-70
Loop Status Screen........................................................................................................ 5-71
Position Status Screen ................................................................................................... 5-72
Radio Trunk Status Screen ............................................................................................ 5-74
Line Trunk Status Screen .............................................................................................. 5-75
rd
3 Party Status Screen .................................................................................................. 5-76
Generic Devices Status Screen ..................................................................................... 5-77
ATC 2
Cha pt e r 6
Removal and Replacement ........................................................................................... 6-1
6.1
6.1.1
6.1.2
6.2
6.2.1
6.2.2
6.3
6.3.1
6.3.1.1
6.3.1.2
6.3.1.3
6.3.2
6.3.2.1
6.3.2.2
6.3.2.3
6.4
6.4.1
6.4.1.1
6.4.1.2
6.5
6.5.1
6.5.2
6.5.2.1
6.6
6.6.1
6.6.2
6.6.3
6.7
6.7.1
6.7.2
6.7.3
COP DAP PAC Module ............................................................................................. 6-1

Removing a Module ......................................................................................................... 6-1
Installing a Module ........................................................................................................... 6-2
Dual Power Source Fan Unit ........................................................................................... 6-3
Fan Unit Removal ............................................................................................................ 6-3
Fan Unit Replacement ..................................................................................................... 6-3
Central Equipment Power Supply System (CEPSS) ....................................................... 6-4
Power Module Removal and Replacement ..................................................................... 6-5
Power Module Removal .................................................................................................. 6-5
Power Module Replacement ........................................................................................... 6-5
Power Module Adjustment and Checkout ....................................................................... 6-5
Power Shelf Removal and Replacement......................................................................... 6-6
Power Shelf Removal ...................................................................................................... 6-6
Power Shelf Replacement ............................................................................................... 6-6
Power Shelf Checkout ..................................................................................................... 6-6
Central Equipment Master Shelf ..................................................................................... 6-7
COP Master Shelf ............................................................................................................ 6-7
Shelf Removal ................................................................................................................. 6-8
Shelf Replacement .......................................................................................................... 6-9
Central Equipment Slave Shelf ..................................................................................... 6-10
Shelf Removal ............................................................................................................... 6-10
Shelf Replacement ........................................................................................................ 6-11
Setting Switches and Jumpers ...................................................................................... 6-11
Ethernet Switch ............................................................................................................. 6-11
Ethernet Switch Removal .............................................................................................. 6-12
Ethernet Switch Replacement ....................................................................................... 6-12
Ethernet Switch Checkout ............................................................................................. 6-12
SMART Server .............................................................................................................. 6-12
SMART Server Removal ............................................................................................... 6-13
SMART Server Replacement ........................................................................................ 6-13
SMART Server Checkout .............................................................................................. 6-13
ATC 2
xi
xii
ATC 2
List of Figures
Figure 4-1 Diagnostic Text Monitor and Status Icons .............................................................................. 4-2
Figure 4-2 SMART Fault Locator ............................................................................................................. 4-3
Figure 5-1 Position Properties Screen ....................................................................................................... 5-3
Figure 5-2 Circuit Properties Screen ......................................................................................................... 5-4
Figure 5-3 Diagnostics Window without Status Selected ......................................................................... 5-6
Figure 5-4 Diagnostic Window with Status Selected (Example) .............................................................. 5-7
Figure 5-5 Diagnostics Window with Detailed Status Screen................................................................... 5-7
Figure 5-6 Diagnostic Message Structure ................................................................................................. 5-8
Figure 5-7 Diagnostics Monitor .............................................................................................................. 5-11
Figure 5-8 Diagnostics System Image ..................................................................................................... 5-13
Figure 5-9 Close Up of Diagnostic Window ........................................................................................... 5-14
Figure 5-10 Diagnostic Fault Locator ..................................................................................................... 5-15
Figure 5-11 Diagnostic Workspace Control ............................................................................................ 5-16
Figure 5-12 Diagnostic Detailed Status Screen ....................................................................................... 5-16
Figure 5-13 Icon Selected in Detailed Screen ......................................................................................... 5-17
Figure 5-14 Diagnostic Scenario 1A ....................................................................................................... 5-18
Figure 5-15 Diagnostic Scenario 1B ....................................................................................................... 5-19
Figure 5-16 Diagnostic Scenario 2A ....................................................................................................... 5-20
Figure 5-17 Diagnostic Scenario 2B ....................................................................................................... 5-21
Figure 5-18 Diagnostic Menu.................................................................................................................. 5-22
Figure 5-19 Log View Dialog ................................................................................................................. 5-23
Figure 5-20 Log View Dialog with open file .......................................................................................... 5-24
Figure 5-21 Log View with User Notes .................................................................................................. 5-26
Figure 5-22 Ethernet Hub Front Panel .................................................................................................... 5-28
Figure 5-23 COP LEDs ........................................................................................................................... 5-29
Figure 5-24 DAP LEDs ........................................................................................................................... 5-32
Figure 5-25 PAC LEDs ........................................................................................................................... 5-34
Figure 5-26 Loop Status Page ................................................................................................................. 5-37
Figure 5-27 Power Supply Module ......................................................................................................... 5-40
Figure 5-28 NODE Status Page (CE Power Supplies) ............................................................................ 5-41
Figure 5-29 Position Status Page ............................................................................................................. 5-42
Figure 5-30 SMART Status Screen ......................................................................................................... 5-60
Figure 5-31 Switch Status Screen............................................................................................................ 5-61
Figure 5-32 Bridge Rings Status Screen ................................................................................................. 5-62
Figure 5-33 Bridge Ring Links and Spans .............................................................................................. 5-63
Figure 5-34 Node Status Screen .............................................................................................................. 5-64
Figure 5-35 Peripheral Status Screen ...................................................................................................... 5-66
Figure 5-36 Digital Trunk Status Screen ................................................................................................. 5-68
Figure 5-37 Loop Status Screen .............................................................................................................. 5-69
Figure 5-38 Position Status Screen.......................................................................................................... 5-70
Figure 5-39 Radio Trunk Status Screen .................................................................................................. 5-72
Figure 5-40 Line Trunk Status Screen..................................................................................................... 5-73
Figure 5-41 Third Party Status Screen .................................................................................................... 5-74
Figure 5-42 Generic Devices Status Screen ............................................................................................ 5-75
Figure 6-1 Module Handles ...................................................................................................................... 6-1
Figure 6-2 CEPSS Views .......................................................................................................................... 6-4
Figure 6-3 COP Master Shelf Rear View ................................................................................................. 6-9
ATC 2
xiii
Figure 6-4 Slave Shelf Back plane........................................................................................................... 6-10
xiv
ATC 2
List of Tables
Table 4-1 SMART Fault Locator .............................................................................................................. 4-3
Table 5-1 Icon Shapes ............................................................................................................................... 5-9
Table 5-2 Basic Icon Colors .................................................................................................................... 5-10
Table 5-3 Subsidiary Icon Color ............................................................................................................. 5-10
Table 5-4 Ethernet Hub Status LEDS ..................................................................................................... 5-28
Table 5-5 COP LED Definitions ............................................................................................................. 5-30
Table 5-6 DAP LED Definitions ............................................................................................................. 5-33
Table 5-7 PAC LED Definitions ............................................................................................................. 5-34
Table 5-8 Position Tests .......................................................................................................................... 5-43
Table 5-9 SMART Status Screen Icons................................................................................................... 5-60
Table 5-10 Switch Status Screen Icons ................................................................................................... 5-61
Table 5-11 Bridge Rings Status Icons ..................................................................................................... 5-62
Table 5-12 Node Status Screen Icons ...................................................................................................... 5-64
Table 5-13 Peripheral Status Icons .......................................................................................................... 5-66
Table 5-14 Digital Trunk Status Icons .................................................................................................... 5-68
Table 5-15 Loop Status Screen Icons ...................................................................................................... 5-69
Table 5-16 Position Status Screen Icons ................................................................................................. 5-70
Table 5-17 Radio Trunk Status Screen Icons .......................................................................................... 5-72
Table 5-18 Line Trunk Status Screen Icons ............................................................................................ 5-73
Table 5-19 Generic Devices Status Screen Icons .................................................................................... 5-75
Liberty-STAR Maintenance Manual
ATC 2
xv
xvi
ATC 2
Liberty-STAR Maintenance Manual
Chapter 1
Introduction
About This Document
Introduction
The Site Maintenance Manual is directed at the site maintenance technologists. It details the
appropriate procedures to follow in a sequential, effective manner, and explains how to use
the various tools, either inherent or supplied with the system. This manual is not intended for
untrained personnel. Individuals who are responsible for site maintenance must be trained
and certified by Harris ATC Solutions. This manual is also not intended as a complete
reference for all troubleshooting and maintenance requirements.
1.1
About This Document
This part of the Liberty-STAR System Manuals is the site maintenance technologists guide
to performing preventative maintenance, system performance tests, fault finding,
troubleshooting and replacement procedures. The main objective of this document is to
enable a Mean Time to Repair (MTTR) of 15 minutes.
The manual assumes that the site maintenance technologist is familiar with the tools, the test
equipment, the system architecture and the configuration of the Liberty-Star Voice
Communications Sub-System.
1.2
Who Should Use This Document
Anyone who will be responsible for maintaining and troubleshooting the Liberty-STAR
should read this manual. On-site management personnel might also read the manual as it
provides details that are helpful for site maintenance activities.
1.3
Warranty Information
In accordance with the warranty, all printed wiring assemblies shall be returned to the
Contractor for repair in the event of any part failure on the board or any board defect during
the warranty period. Any attempt by field personnel to effect repairs may void the warranty.
An RMA (Return Material Authorization) number must be obtained before any defective or
suspect module is returned to the manufacturer. The following information should be at
hand.
Name of person calling
Site Name
Contact information
Problem observed
LED indications of related modules
SMART Error Message Logs
Have any module changes been made?
ATC 2
1-1
Introduction
Handling Electrostatic Sensitive Devices
1.4
Has any CFE (Customer Furnished Equipment) been changed or added to the
system?
Handling Electrostatic Sensitive Devices
All objects, including the human body, collect a charge due to air movement, friction or
electrical fields. The charge collected results in a voltage difference between itself and other
objects from which it is insulated. Connecting charged objects together may result in a flow
of current between the objects until they are all at the same voltage. This process is referred
to as electrostatic discharge (ESD).
ESD currents can damage electronic components. With large structures and charges, ESD
can be dangerous for humans. A charge build-up is prevented by connecting objects together
with a conducting path, keeping all the objects at the same voltage potential. The conducting
path is usually a ground path.
When packaging, installing or handling electronic modules, the personnel involved must be
connected to ground with an ESD strap. For storage or transporting, a module must be
placed in an anti-static bag.
1.5
Minimizing Effects of Maintenance on Operations
Many maintenance activities performed on the Liberty-STAR have the potential to disrupt
normal operations, either at the circuit level or the position level. Care must be exercised to
keep any disruptions to an absolute minimum. Where appropriate, the maintenance and
troubleshooting chapters will identify steps or procedures to follow to prevent interference
with operations. The following point should be kept in mind when working on the LibertySTAR.
1.5.1
Maintenance Mode
Single or multiple workstations and single or multiple circuits can be placed in Maintenance
Mode using the SMART. All call process activity ceases at the affected Liberty-STAR
position and for any circuit placed into Maintenance Mode.
1-2
ATC 2
Chapter 2
2.1
Test Aids
Required Test Equipment
Test Aids
Required Test Equipment
The required test equipment is all off-the-shelf and normally used to maintain
communications systems.
2.2
TIMS HP4934A- Transmission Impairment Measuring Set HP4934A or equivalent.
Oscilloscope.
Multi-Meter.
Call analyzer device, Ameritec Model AM8a or equivalent. (Optional)
Special Tools
No special tools are required.

2.3
2.3.1
Extender Boards
Extender Boards
No extender boards are provided with the Liberty-STAR at operational sites.
ATC 2
2-1
Test Aids
Extender Boards
2-2
ATC 2
Maintenance
Introduction
Chapter 3
3.1
Maintenance
Introduction
This chapter contains information on the maintenance and calibration of the Liberty-STAR 3
and its associated assemblies.
3.2
Preventative Maintenance Procedures
Recommended routine maintenance activities are limited to monthly, semi-annual and annual
checks. The LS3 is constantly monitoring its components, including T1/E1 loops, H100
networks, CE and PE hardware modules, 2-wire and 4-wire circuit interfaces and power
supplies. Anomalies are reported at the SMART and an audible alarm can be triggered.
Modules employ telltale LEDs to give an immediate visual indication of their status.
However, checks must be done periodically to ensure that the system continues to function
normally.
System checks:
Monthly
View SMART fault indicators

Confirm status display of CE module LEDs
Touch Screen cleaning
Semi-annually
Touch Screen calibration
Annually
Position Checks
General Housekeeping
ATC 2
3-1
Maintenance
3.2.1
Monthly Maintenance Activities
View SMART fault indicators

Confirm status display of CE module LEDs
Touch Screen cleaning
3.2.1.1 View SMART Fault Indicators
List of tools required

None
Objectives
To verify that all the monitored components are working properly.
Preliminary Set Up
If required, logon to the SMART (Maintenance level).
Procedure
At the bottom of the SMART display, confirm that the following messages are
displayed:
Server is active
Connected to COP
On the Menu bar, select Diagnostics/Status. This opens the Diagnostic Status
Screen. Refresh the diagnostics then confirm that no indicators are red (no
fault indications).
Corrective Action in Case of Failure
Refer to Chapter 5, for the meaning of all of the indicators.
If an indicator is red, clicking on it will open a lower level screen, which will
normally provide more detailed information about any problem.
Investigate all indicated faults. Attempt to relate any error indications with
known discrepancies, such as a position temporarily out of service, etc.
Check-out Steps
After any corrective action, confirm that the affected indicator has changed to
green.
3-2
ATC 2
Maintenance
3.2.1.2 Confirm Status Display of CE Module LEDs
Depending on system size, the Central Equipment (CE) may contain Master Shelves, Master
and Slave Shelves or a Compact Chassis.
Each of the modules in the Central Equipment cabinets has red and green LEDs to indicate
the module status. Refer to Chapter 3 for the meaning of each of the module LED meanings.
None
Objectives
To verify that the LED indications on the CE modules and ancillary
equipment such as channel banks, Aculab, RSS, GPS, clock, recorder, UPS,
IP mux, fiber mux or echo canceller, Ethernet switch etc, reflect the state for
correct operation of the system.
Preliminary Set Up
None
Procedure
On each shelf, confirm that the status lights reflect the operational status of the
system. There should not be any red LEDs on during normal system operation.
Power supply LED
Check that the power supply LEDs are not off or very dim.
Ancillary Equipment
Check that all indications on the ancillary equipment are in accordance with
the correct indications as detailed in the documentation supplied with the
equipment.
Relate any error indications to known discrepancies. If for instance a position
is turned off, normally two COPs will indicate an alarm by displaying a red
External E1/T1 Link LED, wink, flash or on. This is the correct indication for
the known condition. Investigate all unexplained error indications. Refer to
Chapter 5.
3.2.1.3 Touch Screen Cleaning
Activate clean mode on the TED to disable the touch capability.
Follow the screen manufacturers recommended cleaning process.
Deactivate clean mode on the TED.
ATC 2
3-3
Maintenance
3.2.2 Semi-Annual Maintenance

Touch Screen calibration
It may be necessary to recalibrate the touch screen alignment on a periodic basis
especially after a position computer is connected to a different screen. The means of
calibrating the screen varies by screen manufacturer and the manufacturers
calibration procedures should be followed. The procedure below is provided to show
the typical type of calibration steps required.
If the screen has been in use, it is recommended to clean it before commencing the
calibration. After cleaning, launch the calibration process.
3.2.3
Close the TED application.
Locate the screen manufacturers calibration utility under the MS Windows

environment. Launch the utility and follow the manufacturers instructions.
After the calibration restore the TED to service and validate the touch screen
operation.
Annual Maintenance Activities
Position Checks
3.2.3.1 Position Checks
The following procedures will confirm the operation of the major functions of the position.
The fact that a position can be put into maintenance mode and a test invoked from the
position gives high confidence that the PACs, PAC loop and COPs are working normally.
The position must be put into maintenance mode in order to access the position tests. In
maintenance mode, the user cannot activate any position assigned resources unless those
resources are also in maintenance mode. The complete detailed procedures for the Position
Function Tests are contained in Chapter 5.
None
Objectives
To verify that the positions are available and working properly.
Preliminary Set Up
If required, logon to the SMART
Place the position under test into maintenance mode.
Procedure
Run test [04], VOLUME test, to verify that the headset and speaker volume
controls are working properly.
3-4
Run test [05], SENSE test, to confirm that the insertion of a

headset/handset/handmic will be sensed at all jackboxes..
ATC 2
Maintenance
Run test [21], TONE test, to verify the operation of the speaker and the
headset/handset at all jackboxes.
Run test [22], MIC test, to verify the operation of the headset/handset/handmic
. at all jackboxes.
Run test [23], PTT test, to verify the operation of the PTT switches on all
headset/handset/handmic and foot switches at all jackboxes.
Refer to Chapter 4, Fault Analysis; each procedure describes a suggested
corrective action if the test does not pass.
Check-out Steps
If a module is replaced because of a failed test, re-run the applicable test.
3.2.3.2
General visual inspection:

On an annual basis conduct a visual inspection of the cabinets and positions to
ascertain that the equipment and wiring is in good condition.
Fan check:
There are a number of fans in the central equipment and ancillary equipment
for example; 2U position, Central Equipment cabinet, power supply fan,
server and PCs. On an annual basis check that these are still rotating and are
not excessively noisy, and the air inlet is not obstructed.
Filter and vents clean up:
There are filters and vents in the cabinet doors, 9U CE, 3U CE power supply,
2U positions, servers and PCs, and some ancillary equipment.
On an annual basis, these should be cleaned to remove dust and unwanted

objects.
ATC 2
3-5

3-6
ATC 2
Chapter 4
4.1
Fault Analysis
Fault Analysis and Service Restoration
Fault Analysis
Fault Analysis and Service Restoration
The first indication of a failure or a possible degradation of service will usually be provided
by the SMART, likely before an operator notices a problem, if one is noticed at all.
Even if the SMART is unattended, an aural alarm can inform anyone within earshot that an
event that requires investigation has occurred.
Other than a report from a Operator, the normal means of fault indication is through the
SMART by reviewing the Diagnostic Messages and Diagnostic Status indicators. Once a
failure is identified, the Diagnostic Fault Indicators and front panel LED indications on the
modules can often narrow the problem even further.
The steps below show the order or priority recommended to locate the cause of a problem.
The order in which the following areas are addressed, and indeed, if they need be considered
at all, will depend on the nature of the fault.
1. Review the SMART messages and Status Indicators.
2. Check the SMART fault locator.
3. Check the front panel visual performance indicators (LED) of each module.
4. Check the power supply LEDs for normal indication.
5. Check the TED for an abnormal condition.
If these steps indicate that all VCS equipment is working properly verify that any
interconnected equipment/system is working normally.
4.2
SMART Messages and Status Indicators
The Liberty-STAR system is constantly monitoring all of its component parts to detect
degradation in performance or a failure in a module or a circuit. On-line diagnostics running
in the COPs provide error reports or recovery reports to the SMART.
The SMART receives all of these messages and interprets them so that in-depth knowledge
of the meaning of each message is not required. The message activates a visual indication of
the problem area, as well as activating an aural alarm if desired. Each message can be
displayed and is stored in a daily log file for viewing and archiving. It is normally good
practice to open the Log File and view the applicable message(s), but there are other means
to view the applicable message.
Each status indicator is driven by messages sent to the SMART by the COP. While in a
Reconfiguration session, the Diagnostic Status Row will normally be visible, but no
messages will be displayed except in the Text Monitor window. This display contains the 50
ATC 2
4-1
Fault Analysis
Fault Locator
most recent reports from the system. A red message indicates a problem and usually it will be
accompanied by a red icon next to one of the items in the Diagnostic Status row below the
text monitor window, or if Status is selected from the Diagnostic menu one of the icons in the
equipment pictorial display will indicate the error condition.
Figure 4-1 Diagnostic Text Monitor and Status Icons
To open the Fault Locator click on the icon for the failed component. The Diagnostic Fault
Locator will open as will the associated Status window.
The Diagnostic messages are defined in more detail in Chapter 5, Diagnostics, of this
manual.
4.3
Fault Locator
The Diagnostic Fault Locator is invoked at the SMART by;
Selecting Diagnostics>Open while in the reconfiguration session.

Selecting one of the Diagnostic Status Icons while in the Reconfiguration Session
without the Diagnostics>Status selected.
Selecting one of the Status Icons while in the Reconfiguration Session with
Diagnostics>Status selected.
Any of these will open the fault locator and a list of monitored areas will open and the one
associated with the error will have a red LED beside it. There may be more than one Red
LED, as the error propagates upward in the tree hierarchy.
Select the failed item, and if it is possible, the display will further expand to display the failed
items detailed status screen. The shelf it is on and the slot in which it is located is displayed.
4-2
ATC 2
Fault Analysis
Fault Locator
Figure 4-2 SMART Fault Locator

Table 4-1 SMART Fault Locator
SMART
Summary state of reports at the Smart failures, connections, free disc space in
server and so on.
Switch
Summary state of reports from central equipment, and these reports cannot be
classified to a particular board or circuit (it includes also reports for bridge trunks
status).
Bridge Rings
Summary state of reports for N/S Bridge links status
Node
Summary state of reports from all COP Modules
Peripheral
Summary state of reports from all DAP and QCOL Modules
Loops
Summary state of reports from all Loop Trunks.
Positions
Summary state of reports from the Positions PAC and POSOC (if equipped).
Radio Trunks
Summary state of reports from all System Radio Trunks.
Line Trunks
Summary state of reports from all System Line Trunks.
rd
rd
3 Party Devices
Summary state of reports from all 3rd Party Devices via SNMP. (3 Party Devices
are named in the interface)
Generic Devices
Summary state of reports from all Generic Devices via SNMP. (Generic Devices are
named in the interface)
ATC 2
4-3
Fault Analysis
Front Panel LED Indicators
4.4
Front Panel LED Indicators
Each module in the VCS has from one to several indicator LEDs that aid in diagnosing
problems. Some failures can be identified directly from the module LED display; other
failures cause an error LED to light on more than one module. In the latter case, a good
knowledge of the system will help interpret the error indications.
The meaning of each LED on the VCS modules is described in Chapter 5, of this
manual.
In every case, its important to examine the SMART messages for the condition under
investigation.
4.5
On-line Technical Database Considerations
The On-Line technical database allows immediate changes to many parameters within the
VCSS. System wide attributes and individual position and trunk attributes can be made on
the fly. The on-line technical changes may include such items as the adjustments of circuit
signal levels, time-outs, and placing the position or circuit into maintenance.
The many on-line settings that can cause audio problems will not be addressed individually.
Most of the mis-adjustments that will affect transmission or reception are done on the
Radio Trunks and the Line Trunks. If an audio problem is reported or suspected, the
technical online database settings should be examined.
The properties that can be changed in the on-line technical database and invoked
immediately are different if you are using advanced (System>Advanced).
All of the normal settings are recorded in the site configuration manual, and an item by item
comparison may be done for Attributes, Positions, Radio trunks and Line trunks. Position
parameters are set on a position by position basis. Trunks are adjusted on a circuit by circuit
basis.
Radio and Line trunk settings can also be quickly set to a DEFAULT value by using the
default button on these screens. This can be a quick check, as the defaults, if not exactly
correct as defined in the configuration manual, are often close enough that the circuit should
function near normally. There are of course exceptions. If the circuit requires logic speech
detection, the default voice speech detection will not work.
The following describes a few of the problems that could be encountered due to settings in
the online technical database.
4-4
Transmit AGC Enable turned on both system wide (attributes) and in the
peripheral for a radio trunk. This causes degraded transmit audio.
The wrong microphone type can be selected under position>mic>Operator Mic
Type. This will change the bias and the impedance for the mic. May render the
carbon mic unusable.
The microphone expected input level can be changed drastically, giving output
levels that are too high (clipping/distortion) or too low (inaudible).
ATC 2
4.6
Fault Analysis
Tips and Tricks
Radio speech detect method can be changed. The receive circuit will not see an
input if this parameter is not set to match the circuit.
Transmit and receive levels for radio circuits and line circuits can be set such that
the signals may be non existent or severely clipped and garbled.
Tips and Tricks
The following provides a few hints on system fault analysis. The following is in no means a
complete diagnostic manual but are a few items that have been uncovered as common
mistakes.
1. T1 cabling reversed (PAC sanity flashing fast)
2. T1 cabling non-shielded.
3. T1 cabling shield is grounded at both ends potentially creating ground loops.
4. Use of non-metallic RJ-45 connectors on cables. This defeats the purpose of the shielded
cabling.
5. Poor RJ-45, RJ-48 crimping jobs.
6. OPR and SUPV microphones cabled reversed (reversed diagnostic logs)
7. Systems often left unprotected during renovations or construction. (too much dust)
8. System should be disconnected from power sources when electrical circuits are running
ground isolation tests, Hi-Pot or even when construction (electrical) is not completed.
9. Verify and ensure that cooling fans are running (some fan units have OFF-ON switches).
10. Configuration documentation, training documentation and S/W missing from site. Should
be stored in a safe place and the site personnel should be advised to location. (Soft copies
on the SMART)
11. Missing final database and configuration backups for quick system recoveries. A backup
of the final configuration files should be stored on the SMART.
12. Unclear or missing labels on cables. Cabling should be labelled at both ends.
13. Site installation documentation showing cabling, demarcation points, cross connections,
circuit labels, etc should be left on the site.
14. Bad microphone and side tone settings:
15. AGC, -16 dbm for both Handset and headset types
16. The lowest side-tone setting possible is best.
17. Microphone gain should be 16 dbm
18. Poorly configured TED provided. The defaults provided should be reviewed with the
users to ensure their needs are being met. Colors, buttons etc as well as how they operate
should be discussed. Provide what they need and remove other unnecessary items.
ATC 2
4-5
Fault Analysis
Tips and Tricks
4-6
ATC 2
Chapter 5
Diagnostics
Overview
Diagnostics
This chapter contains information intended to aid in diagnosing and troubleshooting system
malfunctions.
There are three methods of diagnosing system malfunctions.
You can view:
5.1
the SMART diagnostics interface
the Diagnostic LEDs located on the faceplates of the modules
the Position Tests available at each position
Overview
The diagnostic software in the Liberty-STAR is embedded in each microprocessor and

becomes active immediately upon the successful completion of power-on self tests after
power is applied to the module. All modules become active and ONLINE immediately
after power up and no user intervention is required to initiate ONLINE diagnostics.
5.1.1
On-Line Diagnostics
The purpose of the ONLINE diagnostics is twofold:
The primary purpose of the ONLINE Diagnostics is to automatically restore

service in the event of a failure of any key system component.
The secondary purpose of the ONLINE diagnostics is to assist maintenance

personnel to isolate, locate and replace a failed module. This is accomplished by
illuminating red and/or green front panel LEDs in accordance with the modules
functional status and by reporting any failure codes to the SMART.
The SMART is connected to the Liberty-Star system by a serial RS232 (or RS422) line, may
be connected to any COP. The COP to which the SMART is connected becomes the Master
COP. All other microprocessors communicate with the SMART through the Master COP.
The SMART in turn translates the failure code into plain language and stores the messages in
a chronologically sorted archival log file. The messages are also presented in real time by
scrolling a message window as status messages are received. Additionally, the SMART
displays a graphical representation of the location of the failure. The occurrence of each
failure may be accompanied by an audible alarm that can be silenced by acknowledging the
alarm at the SMART.
Note that a communications failure between the designated COP and the SMART does not
affect the ability of the ONLINE diagnostics to maintain operational service. It will affect the
reporting and control capability.
ATC 2
5-1
Diagnostics
Maintenance Mode
5.1.2
Audio links
Each COP is capable of generating a digitized 1000 Hz test tone. The ONLINE diagnostics
perform analog Loop Back tests at the positions by sequentially sending the digital test tone
to each inactive Liberty-STAR position in the PAC LOOP. The digitized test tone is
converted to analog in the selected PAC and returned to the COP by looping the headset
output to the microphone input where it is re-digitized. The returned digitized test tone is
received by the COP and analyzed for appropriate level. These tests verify the operation of
all data paths and discrete analog components in both directions of the audio path between
the COP and the workstation.
5.1.3
Off-Line Diagnostics
With the exception of some tests that can be invoked from an in maintenance position, no
off-line diagnostics in the traditional sense are available with the Liberty-STAR.
5.2
5.2.1
Maintenance Mode
Invoking Maintenance Mode
The following equipment can be placed into Maintenance Mode using the SMART:
5.2.1.1 Single or Multiple Positions.
All Call Process activity ceases at the affected Liberty-STAR position when it is placed in
Maintenance Mode. The position cannot receive or initiate calls on any of the circuits
assigned to it by the current Configuration. The position becomes unavailable for normal use
as soon as the Maintenance Mode is applied at the SMART.
To put a Position into Maintenance mode:
At the SMART, select System>(On-line), then from the System Database dropdown list,
click on Positions. A dropdown list of configured positions will be displayed.
Click on the position that you wish to put into maintenance and a window will open that
shows the Location and Type of the position. In this window the Modify function button is
highlighted. Click on Modify, this will open the Position Properties dialog box.
Click on the value box beside the Maintenance properties box. The * indicates that the
field is modifiable online. From the drop down list select YES, then Apply.
Finish by selecting System>Close.
The Position will now be in Maintenance mode and will not be available for normal
operations.
5-2
ATC 2
Diagnostics
Maintenance Mode
Figure 5-1 Position Properties Screen

5.2.1.2 Single or Multiple Circuits.
All Call Process activity ceases for any circuit when it is placed into Maintenance Mode. The
circuits are unavailable for use by any position that is not in maintenance mode. A position
that is in Maintenance Mode can communicate with a circuit that is also in Maintenance
Mode, as long as they are mutually configured. Note that any such communication can
interfere with other positions using this circuit.
To put a Circuit into Maintenance mode:
The procedure for placing a Circuit into maintenance mode is similar to placing a position
into maintenance.
At the SMART, select System>(On-line), then from the System Database dropdown list,
click on the Radio Trunk or Line Trunk circuit that you wish to put into maintenance. A
dropdown list of configured circuits will be displayed.
Click on the circuit that you wish to put into maintenance and a window opens that shows the
Location and Type of the circuit. In this window the Modify function button is highlighted.
Click on Modify, this opens the Trunk Properties dialog box.
ATC 2
5-3
Diagnostics
Maintenance Mode
Figure 5-2 Circuit Properties Screen
Click on the value box beside the Maintenance properties box. The * indicates that the
field is modifiable online. From the drop down list select YES, then Apply.
Finish by selecting System>Close.
The Circuit will now be in Maintenance mode and will not be available for normal
operations.
Note about DID circuits:
A DID line in maintenance mode cannot gain access to radios.
A DID line that is not in maintenance mode cannot gain access to a radio in maintenance.
5.2.2
End-to-End Tests in Maintenance Mode
End-to-end tests can be performed on those elements of the system that are not tested by the
ON-LINE diagnostics. The associated I/O signals such as PTT, Main/Standby Select and
Squelch which appear at the demarcation point cannot be tested automatically.
In order to test all I/O signals and to measure the Audio levels appearing at the demarcation
point it is necessary to terminate these signals in an appropriate test set.
5-4
ATC 2
5.2.3
Diagnostics
SMART Diagnostic Interface
Built in Tests from any Position in Maintenance Mode.
Built In Tests can be invoked at any Operator Panel once the position has been placed in
Maintenance Mode. These tests allow all functions at a position to be exercised and
monitored. A provision to test speakers and microphones is provided, as well as a test tone
from COP to position. While in Maintenance mode, a position can only communicate with a
circuit that is also in Maintenance mode.
5.2.4
Failure Reporting While in Maintenance Mode
All ON-LINE diagnostics continue to run in any system element that is in maintenance
mode. Consequently, any failures that occur will be reported to the SMART in the normal
manner while in maintenance mode. A log entry is made in the Register log each time a
position or circuit is placed into maintenance mode or placed back into service.
System elements such as circuits and positions that are installed and powered up but are not
ENABLED by the SMART cannot communicate in any manner with other elements in the
system, not even in maintenance mode. ON-LINE diagnostics are not run and error messages
will not be reported at the SMART from any component that is not enabled. Such
components are usually installed for the purpose of future expansion, usually require system
re-wiring and will impact the system configuration.
5.2.5
5.3
Diagnostic Testing Latencies.
Audio loop tests: All intra-/inter-module audio paths in a position and trunk are
tested continuously. Nominal cycle time for a system test is 1 minute.
Data tests: Position-to-Position link tested every second. Maximum time to isolate
failure is 3 seconds.
COP-to-specialist module links tested every second. Maximum time to isolate

failure is 2 seconds.
Cyclical Redundancy Code (CRC) data integrity checks are performed

continuously on all data communications.
Flash memory integrity tests are executed on initialization.
In addition to its basic function Reconfiguration - the SMART shows the status of the
system and its hardware and software components at any given moment. All system failure
and malfunction reports are logged in log-files on a daily basis. These features are a function
of the SMART Diagnostics Module. The main user interactions with the diagnostics module
are monitoring the current state, making reference to a log-file (go back in history), log-file
management and acknowledgement.
The diagnostic interface itself has four displays:
ATC 2
5-5
Diagnostics
Diagnostics Text Monitor, is a text window permanently shown below the

SMART workspace, which contains the last 50 messages from the SMART.
The Diagnostic Status Row, is a row of selectable icons shown as buttons on the
status line. It is shown on the bottom of the screen, except when the Diagnostics
Status Image is active.
The Diagnostic Status Image, displays a selectable graphic depiction of the

hardware components in the central and position electronics. There is one-to-one
correspondence between the icons and the components. Each icon reflects the
state of its component.
The Diagnostic Fault Locator, screen contains a hierarchical tree structure

through which you can navigate to find information on a specific fault. The
Diagnostic Fault Locator has;
Diagnostics Tree, when selected, a tree structure that is shown on the right of
the screen, similar to the database tree seen previously on the left side of the
screen during reconfiguration, displaying a different matrix of icons
corresponding to many sources of possible alarms for certain components.
Detailed Diagnostics Status Screen, when an item is selected from the

Diagnostics Tree or an icon from either the Diagnostic Status Image or
Diagnostic Status Row, a Detailed Diagnostic Status Screen opens to give a
further breakdown as to the nature of the fault.
All of these displays show indicators in green, yellow, or red, depending on whether the
device indicated is working properly, synchronizing or failed. If you click on a yellow or red
indicator, the Detailed Diagnostics Status Screen appears.
5-6
ATC 2
Diagnostics
Figure 5-3 Diagnostics Window without Status Selected
Figure 5-4 Diagnostic Window with Status Selected (Example)
ATC 2
5-7
Diagnostics
Figure 5-5 Diagnostics Window with Detailed Status Screen
5.3.1
Diagnostics Messages
The diagnostics messages are generated in the switch components that incorporate
microprocessor components. These components send messages through the COPs to the
SMART. The SMART has a database of all potential messages.
Having received a message, the SMART checks it in the database to determine its type.
There are two main types Logs and Alarms.
5-8
The Log is a text message that SMART shows in the Diagnostics Text Monitor
and includes in the log file.
The Alarm message has two variants. There are corresponding icons in the
diagnostics tree of the system. The first variant shows fault status and the second
variant shows functional status.
The fault status variant turns the corresponding icon into the alarm color
(usually red, but it could be another) and, if the option is not switched off,
starts a process of sound generations.
The functional status turns the icon into the functional color (green or
yellow) and stops the sound alarm process.
ATC 2
Diagnostics
All variants of alarm messages are recorded in log files and the SMART displays them in the
Text Monitor in the appropriate color.
The diagnostics messages have the following format time stamp, message code, component
and explanation. In some messages the component is included in the explanation.
10-05-07 08:34:23 (010601) NODE (NODE000) 5V POWER LEVEL INCORRECT
Figure 5-6 Diagnostic Message Structure
The Date/Time stamp is a date in DD-MM-YY format and time is in 24-hour

format.
The message code is a 6-hexdigit code, shown in round brackets.
The component usually includes the type, the location of the component, the
index in brackets and the real name from the technical database.
Explanation, briefly describes the problem or fault.
The message in this format is stored in the log-files and is shown in the Text Monitor
window and Diagnostics Status Monitor icons.
5.3.2
Diagnostic Icons
The icons used in the selectable image, of either the status monitor or in the diagnostics tree
have the same meaning. They have different shapes and colors. It depends on the current
status of the corresponding component and the user intervention.
The shape of the icon can be round or square. The square shape means a system report that is
not confirmed by the Maintainer/Technologist. The round shape means a missing problem or
a confirmed system report. There is a third shape that is combination of both a solid round
icon in transparent square. This state means that there was a system report for malfunctioning
and it has been cleared.
Table 5-1 Icon Shapes
Example
Shape
Meaning
Normal state report
or
Round
Acknowledged malfunction report
ATC 2
5-9
Diagnostics
Square
Malfunction report that is not acknowledged
Solid round and

transparent square
Malfunction report that has been cleared

before being acknowledged
There are two main and a few subsidiary colors used in diagnostics module. The meaning
and examples of them are shown in the following two tables.
Table 5-2 Basic Icon Colors
Example
Color
Meaning
Normal state report
or
malfunction report that has been cleared
before being acknowledged
Green
Malfunctioning report
Red
Malfunction report that has been
acknowledged
Table 5-3 Subsidiary Icon Color
Example
5-10
Color
Meaning
ATC 2
Diagnostics
Bright Green
Related to the positions. Means position in

use.
Yellow
Circuit in maintenance mode. Related to

positions, radio and line trunks.
Magenta
Malfunctioning report in maintenance mode.

Related to positions, radio and line trunks.
Purple
Indicates the "Active" Digital trunk circuit for

Duplicated Digital Trunks
(need new icon)
The combinations of colors and shapes have different meanings in most of the cases. Also
not all combinations are possible. Example, a solid red within a transparent square is
impossible. Details are given below, during different scenarios.
ATC 2
5-11
Diagnostics
5.3.3
Diagnostics Text Monitor
This is a text window that contains the last 50 messages reported by the system, the most
recent one is shown on the top. The monitor is permanently shown on the screen below the
workspace. Using Clean in the Diagnostics menu will clear the monitor window of all
previous messages. This command does not clear the log file.
Depending upon the nature of the message it will be displayed in different colours, either
Black, Green or Red.
Figure 5-7 Diagnostics Monitor
5.3.4
Black - Information messages, such as software version and some warnings.
Green - Normal state of a component.
Red - All component and system malfunctions.
Diagnostics Status row
The diagnostics status row is a line of icons shown at the bottom of the screen, above the
status line. In VCS the following icons are used:
5-12
SMART shows summary states of reports at the Smart and general reports such
as; connections, free disc space in server, etc.
SWITCH shows summary state of reports from central equipment; reports that
cannot be classified to a particular board or circuit (it includes reports for bridge
trunk status).
NODE shows summary state of reports from all COP boards.
PERIPH shows a summary state of reports from all Peripheral boards (DAP.
Ext. TR - shows the summary state of reports from all Digital Trunks.
LOOP - shows summary state of reports from all Loop Trunks (internal T1).
POS - shows summary state of reports from Position Electronics (PAC).
RADIO - shows summary state of reports from all Radio Trunks.

ATC 2
Diagnostics
LINE - shows summary state of reports from all Line Trunks.
If you click on an indicator, the detailed diagnostics screen appears.

5.3.5
Diagnostics Status Image
Diagnostics>Status allows the user to show/hide the system image in the SMART
workspace.
If no database is open, the SMART will display a selectable image that reflects the structure
of the Central Equipment and PAC/Position loops. Depending upon the site, the image can
have from one to four equipment cabinets. This image includes the name of the cabinet and
up to three shelves that correspond to the shelves of the real cabinet.
If three shelves are defined;
The first two shelves are Master Shelves and indicate the slot positions for the
modules;
on the left site there are seven slots for Peripherals (DAP) (the first slot is used
for a Ringdown Power Supply if required). The others show an icon and the
text PP.
on the right side there are six slots for the COP modules. Each slot has an icon
and the text COP.
If a PP or COP is not present in the system, its slot is empty.
The third shelf may be another Master Shelf. Or it may be a Slave Shelf (if
equipped), which has 16 peripheral slots, but the first and the last one are used for
a Ringdown power supply as above. The other 14 can each house one DAP
peripheral.
If a shelf is defined but not used its slots are shown empty.
Below the shelves there are icons for:
Each Digital Trunk connected to a COP module in the corresponding cabinet. The
Digital Trunk image includes and icon for each digital trunk (text - "DT"). If a
digital trunk is not defined or disabled it has no image.
Each PAC Loop connected to COP modules of the corresponding cabinet. The
Loop image includes an icon for each loop (text LP) and an icon for each
position in the loop (text POS). If a loop is not defined or disabled, it has no
image. The position icons displayed by PAC Index in the loop. If a position is not
present or disabled its slot on the picture is empty.
If a cabinet is not defined, its image is not shown.
ATC 2
5-13
Diagnostics
First Cabinet Name Line.

The first cabinet can have extra icons on the name line. There is an icon at the left of the text
and up to six icons to the right of text.
The first icon is a global status indicator. It shows a summary state of the whole system. If
there is any system fault this icon will be red.
The others correspond to the bridge trunks between shelves. They correspond to the COP
columns. If the system has only one master shelf the bridge indicators are disabled. The same
applies for bridges that are not used.
If the user clicks on any of the icons, the workspace will show the diagnostics mode. In that
mode the right side of the screen shows the diagnostics tree,
If the user clicks on any of the icons, the Diagnostic Fault Locator workspace opens that has
the Diagnostics Tree on the right side of the workspace window.
Figure 5-8 Diagnostics System Image
5-14
ATC 2
Diagnostics
Figure 5-9 Close Up of Diagnostic Window
ATC 2
5-15
Diagnostics
5.3.6
Diagnostic Fault Locator
The Diagnostic Fault Locator workspace has the Diagnostic Fault Tree on the right side of
the workspace and the left side will contain a window which shows the detailed diagnostic
status of the item presently selected in the diagnostic tree.
The diagnostics tree reflects the structure of the switch. All the components are listed in the
tree. The nodes of the tree at the first level are the components groups. All branches of the
tree are switch components boards, circuits, trunks, and so on.
When the SMART shows the diagnostics tree it is in the Diagnostics Mode. This is indicated
on the title line of the main window. There are three ways to get into the diagnostics mode
using the Open command in the Diagnostics menu
clicking on an icon from the Diagnostics Monitor and
clicking on an icon from the system image.
Figure 5-10 Diagnostic Fault Locator
The top level of the tree is a summary icon, called Fault Locator. Its state is similar to the left
most icon in the top line of the first cabinet. When the user selects this icon, the workspace
shows three buttons Ack, Refresh and Close.
5-16
ATC 2
Diagnostics
Figure 5-11 Diagnostic Workspace Control
Ack - Acknowledge, click on this button to acknowledge all diagnostic

indications (and stop the alarm).
Refresh - Use this button to request an update from the Liberty-STAR (the fault
may be corrected, but the SMART may not have received validation).
Close closes the Diagnostic Fault Locator
When the user clicks on Ack and Refresh, SMART will prompt before starting the
corresponding command.
Detailed Diagnostic Screen
The detailed diagnostic screen displays more detailed information than the status screen and
status row. It contains a hierarchical tree structure through which you can navigate to find
information on a specific fault.
When the user clicks on the plus sign (+) in front of a tree node, the node is expanded and all
the components are listed on the screen. Selecting a component shows on the left side of the
screen a layout of all icons associated to the component. The icons have a short mnemonic
name beside each one. Each icon shows a resource that is capable of sending a malfunction
of the component. The different types of components have different numbers and layouts,
however some types may only have a few, while others have more icons. The components of
the same type have the same icon layouts.
When you click on a component from the tree the detailed status window opens detailing the
nature of the fault.
Figure 5-12 Diagnostic Detailed Status Screen

ATC 2
5-17
Diagnostics
If a problem related to some component is registered in the switch, an icon in the component
layout changes state. That states propagates to the summary state of the component. The
main component icon shown above the layout (top left) reflects the summary state of the
component. The component icon in the tree also reflects that state. This change is further
propagated to the type icon and the fault locator icon.
Within the detailed screen one or more of the icons may be red showing an error condition.
Selecting the icon within the detailed status screen may display a diagnostic message relating
to the fault.
Figure 5-13 Icon Selected in Detailed Screen
When a problem is registered and the user clicks on the corresponding icon, the Ack and
View Log buttons are enabled. Pressing the Ack button acknowledges the selected alarm.
The View Log button allows the user to trace the problem in the log file.
The Close button allows the user to close the diagnostics mode.
The Diagnostics Mode can be closed by either pressing the Close button on each layout in
diagnostics mode or using the Close command in Diagnostics mode.
5.3.7
Acknowledging a System Report
In this part we will discuss two different scenarios of problem acknowledgement. First, if the
system reports failure in a shelf power module from shelf 2.
In this scenario as COP boards 1A1 and 1C1 monitor that power state, the system reports bad
power level and the corresponding icons from both node layouts shows the problem. As well
5-18
ATC 2
Diagnostics
as the change of the icon states, the message is shown in the Text Monitor and it is recorded
in the log file.
Scenario 1
If the power outage was short and it has self recovered before the user could intervene.
In this case all affected icons change their state to a solid green within a transparent square.
The problem has gone, but the transparent square shows that there was unacknowledged
problem.
The user must select the unacknowledged alarm icon and the text explanation of the problem
is shown at the bottom of the icon layout. Pressing the Ack button will acknowledge the
former alarm (the acknowledgement can be done by the Ack button from Fault Locator).
Once the alarm is acknowledged the transparent square around icon is gone.
The user can select View Log to find the message in the Log file and look for other system
messages from around that time.
Figure 5-14 Diagnostic Scenario 1A
ATC 2
5-19
Diagnostics
Figure 5-15 Diagnostic Scenario 1B
Scenario 2
If the power outage exists and the sound alarm is on, the user must acknowledge the problem
in the way similar to the one above. Selecting the square red icon and pressing the Ack
button. The icon changes to solid red round and will stay like that until the problem is
resolved.
Because of the duplication of the monitoring, the problem is reported by both COP boards
independently and it must be acknowledged on both layouts as shown on both figures below.
5-20
ATC 2
Diagnostics
Figure 5-16 Diagnostic Scenario 2A
After acknowledging, the indicator turns its shape to circle.
ATC 2
5-21
Diagnostics
Figure 5-17 Diagnostic Scenario 2B
5-22
ATC 2
5.3.8
Diagnostics
Sound Alerts
SMART supports a database that contains all of the possible diagnostic audible alarms. By
default for any system malfunction a report is generated and depending upon the settings of
the sound database the SMART will generate either a .wav file or short system beeps. Once
the user acknowledges the alarm the corresponding audible alarm will be turned off. The
audible alarm will also cease if the problem self corrects.
5.3.9
Log View Dialog
The Log View Dialog is accessible by the Log View command in Diagnostics Menu or from
Diagnostics Tree. This dialog is a SMART tool that allows the user to make reference to the
maintenance history of the system and includes many features to monitor and manage the
information log files.
Figure 5-18 Diagnostic Menu
Diagnostic messages are logged in a file for each day. The Log View menu item allows you
to save, print, view, zip, open and delete the files. Note that the proper permissions are
required to delete a file and the file must have been created more than 30 days prior or an
attempt to delete it will be denied.
The screen has two parts message display and a list of files.
When the users want to view a file, they must first select the file and press the Open button.
The filter dialog appears automatically, which allows the user to enter a modifier to filter the
messages or the user can ignore the filtering. If a filter is entered, the display contains only
the messages that included the filter text. It is a useful utility when the user wants to see a
specific group of messages. The filter is case sensitive. The messages are ordered in the order
of how they are sent from the switch.
ATC 2
5-23
Diagnostics
Figure 5-19 Log View Dialog
The dialog shows the name of the open file at the top of the screen. The file name has the
following structure. LS for Logs from System, the date is in format DDMMYYYY.
LS07122006.log
If the Log View Dialog is called from the Diagnostics Tree, the SMART keeps the selected
message. When the Log View Dialog is open, it searches for the message and shows it on the
bottom line.
5-24
ATC 2
Diagnostics
Figure 5-20 Log View Dialog with open file
Once the log file or some subset is loaded in the display, the content of the display can be
managed. It can be saved to a text file or printed out. The buttons Save As and Print allow
access to these functions.
Log file - This field displays the name of the file.
Save as - Use this button to save the file under a new name.
Print - Use this button to print the displayed file.
Zip View - Use this button to select and view a zipped file.
Zip - Use this button to zip (compress) the selected log file.
Open - Use this button to open (view) a log file.
Delete - Use this button to delete the selected log file.
ATC 2
5-25
Diagnostics
5.3.9.1 Managing Files in Log View Dialog
Other than opening a file, the dialog allows a file to be added to a Zip-archive (ZIP button)
and later to be opened straight from the ZIP-file (button Zip View).
If the user has proper privileges the file can be deleted after 30 days. Any attempt to delete
the file before this period will be refused. When a file is deleted, SMART registers this
activity in the SMART logs.
User Notes in Logs
When the maintainer wishes to put a circuit out of service, they must enter a log message
regarding the intended action and enter their initials into the Log file using the
Diagnostic>Note tool.
When the maintainer clicks on Save button, the text will be added to Log file
The maintainer can enter as many lines of text as required to explain the maintenance action.
When the circuit is placed back into operation, they again must enter a log message that the
maintenance operation is completed.
In the Log file all of the log messages caused by this maintenance intervention will be
bracketed by the two note messages.
5-26
ATC 2
Diagnostics
Figure 5-21 Log View with User Notes
ATC 2
5-27
Diagnostics
Diagnostic Faceplate LEDs
5.4
All of the modules in Liberty-STAR; COPs, DAPs, PACs, Fans and Power Supplies; have
error/status indicator LEDs on their front panel. They are very useful to show at a glance a
problem with the module or a related link.
Not all red LEDs indicate a problem with the module. For example, an East or West error
LED on a PAC usually means that another PAC or a connection in the loop is
malfunctioning. Further, all green LEDs do not mean that a module is error free. For
example, a green LED on a power supply means that at least part of the power supply is
working. A meter should be used to confirm operation of the supply.
The LEDs can be solid ON or OFF, or they can blink at different rates. The blinking rates can
be regular or irregular as follows.
Regular
Even:
Uneven:
Irregular
5.4.1
Slow
(1000ms ON/1000ms OFF)
Medium
(500ms ON/500ms OFF)
Fast
(100ms ON/100ms OFF).

(100ms ON/1000ms OFF - 1000ms ON/100ms OFF)
The LED flickers at a high but unpredictable rate, with variable intensities.
Ethernet 10/100BaseT Network Switch
For each network connection at the hub there is an associated LED.
5-28
Power LED: Should always be on (Green). There is no power On/Off switch on

the Hubs.
Collision LEDs: Flashing Yellow: The Collision LEDs indicate activity between
the ports. A low level of collisions is a normal part of Fast Ethernet operations.
Excessive collisions may indicate a network problem. LEDs OFF: Could be a
very low or no activity level.
Status LEDs: Each port is monitored for presence of the Link Pulse signal. A port
that is in use results in an LED that is flashing On/Off, the color indicates the port
speed (Green = 100Mbps, Yellow = 10Mbps). Steady OFF = port not in use,
device at other end of port faulty, cable faulty, or a faulty port. Only the LEDs for
ports connected to COPs and ports used for inter-cabinet connections should be
flashing green, the same color as the power On LED. Unused ports, including
those connected to the Master shelf backplane at empty slots, should have their
LEDs OFF.
ATC 2
Diagnostics
Figure 5-22 Ethernet Hub Front Panel

Table 5-4 Ethernet Hub Status LEDS
ATC 2
5-29
Diagnostics
5.4.2
COP LEDs
5.4.2.1 COP LED Definitions
Figure 5-23 shows the COP front panel. Table 5-5 COP LED Definitions describes LED
states.
Few of the error LEDs on a COP suggest replacing it without further investigation. Most of
the error LEDs lead away from the COP and point to a different problem area. Always
review all of the SMART messages and indicators before replacing a COP.
Figure 5-23 COP LEDs
5-30
ATC 2
Diagnostics
Table 5-5 COP LED Definitions

Icon
Sanity
Green Light
Red Light
(# in
(# in
milliseconds)
milliseconds)
On/Off 500Off
500
On/Off 100Off
100
On/Off 500On
500
On/Off 500On/Off 100-100
500
On/Off 500On/Off 1000-1000
500
other
other
On
On
Power
North Bridge
(audio to/from
upstream shelf)
Failure of COP Audio processor (DSP)

COP is in bootstrap
Missing files
Failure of COP main processor
Inadequate voltages on COP
Off
ON, while transmitting to peripherals

OFF, otherwise
Off
On
On/Off 500500
Off
Normal operation, Port not

mapped/configured
Normal operation, Port mapped/configured
Off
System clock is slaved to this external link
On
On/Off 100-500
Off
On
PAC loop failure (though COP-1st PAC

link is OK)
Red alarm
Off
On/Off 500-500 AIS alarm
Off
On/Off 100-500 LFA alarm
Off
On/Off 1000-1000 Yellow alarm
Off
Off
On
Off
Off
Off
On
Off
On
Replace COP
Replace COP and/ or upload software
application
Replace COP and/ or upload software
application
Replace COP
Normal COP internal voltage operation
Off
On
South Bridge
(audio to/from
downstream
shelf)
Indicates reference node
On
Any other state
Inspection & Remedy
Normal hardware and processor operation
On/Off 100-500 Power supply alarm
Off
Blink irregular
COP to
Peripherals
Any other state
Communication
External
T1 / E1
Link A, B, C, D
Off
Description / Problem diagnostics
Inspect associate power supply shelf

(linked via power alarm cable)
Replace COP
Replace COP
Inspect PACs and cables along the

associate loop
Inspect associate T1/E1 cable and sanity of
device/ PAC hooked to it.
Normal operation, North Bridge not

required
Normal operation, North Bridge
operational
Inspect inter shelf connections and

associate upstream COP
Blinks on all COPs except those with the
Incomplete bridge - indicates that there are
On/Off 100-500
fault Inspect inter-shelf connections and
2 or more bridge faults on a specific shelf
associated COPs
Normal operation, South Bridge not
Off
required
Normal operation, South Bridge
Off
operational
Inspect inter shelf connections and
On
South Bridge down; link(s) in red alarm
associate downstream COP
Blinks on all COPs except those with the
Incomplete bridge - indicates that there are
On/Off 100-500
fault Inspect inter-shelf connections and
2 or more bridge faults on a specific shelf
associated COPs
On
North Bridge down; link(s) in red alarm
ATC 2
5-31
Diagnostics
Green Light
(# in
milliseconds)
Icon
On
Off
Off
Ethernet
A, B
Off
other
H.100 Bus
Red Light
(# in
milliseconds)
Inspection & Remedy
Normal operation, COP-to-COP

communication OK
COP-to-COP communication failure on
On
network
COP ID conflict (2 or more COPs with
same ID) (If this occurs for a short instant it
On/Off 100-100
means a database transfer has been done no action necessary.)
Off
Inspect associate Ethernet cables and hub;

Replace COP
Inspect COP bank ID on conflicting
shelves; Inspect hub
Inspect COP bank ID on associate shelf;

Inspect/ modify database
Inspect associate Ethernet cables; Replace
COP
COP generates System Primary Reference Clock (one per system) and Shelf Primary
Reference Clock
COP generates Shelf Primary Reference Clock (one per shelf, except for shelf housing
System Primary Reference Clock)
On/Off 500-500 Invalid COP id (not in database)

other
On/Off 100100
On/Off 500500
On/Off 10001000
On
Off
COP generates Shelf Secondary Reference Clock (one per shelf)
Off
Off
On
other
other
COP is slaved to either Primary or Secondary Reference Clock

H.100 bus not configured (default state
Wait until bootup time is over; replace
upon reset)
faulty COP if failure is permanent
Replace COP
On
Off
Off
Off
Off
Clock
On/Off 500500
other
Off
Off
Normal operation
Failure of Shelf Secondary Reference
On/Off 100-500
Clock
Inspect and/ or replace COP tasked to

generate secondary clock
Inspect and/ or replace COP tasked to
On/Off 500-100 Failure of Shelf Primary Reference Clock
generate primary clock
Failure of both Primary and Secondary Ref Inspect and/ or replace faulty COPs tasked
On/Off 100-100
Clocks
to reference clocks
VCXO in course tuning mode for the
OFF
software PLL (frequency holdover) when
external trunk synchronization enabled.
other
Replace COP
Unused
Unused
5-32
ATC 2
5.4.3
Diagnostics
DAP LEDs
Figure 5-24 shows the DAP front panel. Table 5-6 describes LED states.
Figure 5-24 DAP LEDs
ATC 2
5-33
Diagnostics
Table 5-6 DAP LED Definitions

Icon
Sanity
Green Light
(# in
milliseconds)
On/Off
500-500
On/Off
200-200
Peripheral
to COP
Communication
Any other state
DAP master processor is in bootstrap

Replace DAP assembly (DAP-Carrier + DAP
mezzanine(s))
Card failure
Port is not in use (idle)
PTT is ON
Off
On
Circuit failure and/ or TMS failure
Any other state
Any other state

mezzanine(s))
mezzanine(s))
Circuit failure
On/Off
500/500
Off
Incoming call
Blink
(irregular)
Off
ON, while transmitting to COP

OFF, otherwise
Off
On
Comm failure with primary and/ or secondary

COP(s)
Inspect associate primary and/ or secondary

COP; if DAP is mounted on slave shelf, inspect
associate cable from/ to COP; replace DAP
Card failure

mezzanine(s))
Any other state
Any other state

Off
Any other state
Voice Detect
Normal operation
mezzanine(s))
Card failure
Off
Off
Normal operation
Off
On
Card not receiving proper system clocks

COP; if DAP is mounted on slave shelf, inspect
associate cable from/ to COP; replace DAP
Circuit failure
Replace DAP
Any other state
5-34
On/Off
100-100
Inspection & Remedy
Normal operation; peripheral controlled via

Primary COP Bus
Secondary COP Bus
Off
Off
Off
Clock
Off
Off
On
Any other state
(future use)
Off
Off
Any other state
4W ports 1, 2, 3, 4
Red Light
(# in
milliseconds)
Any other state
ATC 2
5.4.4
Diagnostics
QCOL LEDs
Figure 10-24 shows the QCOL front panel. Table 10-6 describes LED states.
Figure 10-25 QCOL LEDs
ATC 2
5-35
Diagnostics
Table 10-7 - QCOL LED Definitions

Icon
Green Light
(# in
milliseconds)
Red Light
(# in
milliseconds)
On/Off
500-500
Off

Primary COP Bus
On/Off
250-250
Off

Secondary COP Bus
Any other state
Any other state
Off
Off
Line is not in use (idle)
On
Off
Line is in use (busy)
Any other state
Any other state
Off
Off
Line is not in use (idle)
On
Off
Line is in use (off-hook)
Any other state
Any other state
Blink
(irregular)
Off
ON, while transmitting to COP

OFF, otherwise
Off
On
Comm failure with primary and/ or

secondary COP(s)

COP; if QCOL is mounted on slave shelf,
inspect associate cable from/ to COP;
replace QCOL
Any other state
Any other state
Card failure
Replace QCOL
Off
Off
Inspection & Remedy
Sanity
Line 1, 2, 3, 4
(CO type)
Line 5
(Ringdown
type)
Peripheral
to COP
Communication
Off
On
Any other state
Any other state
Card failure
Circuit failure
Circuit failure
Replace QCOL
Replace QCOL
Normal operation
Card not receiving proper system clocks

COP; if QCOL is mounted on
slave shelf, inspect associate cable from/ to
COP; replace QCOL
Circuit failure
Replace QCOL
Clock
5-36
Replace QCOL
ATC 2
5.4.5
Diagnostics
PAC LEDs
Figure 5-25 shows the LED locations. Table 5-7 PAC LED Definitions describes the PAC
LEDs.
Figure 5-26 PAC LEDs
Note: It is beyond the scope of this manual to describe standard T1/E1 alarm states (Yellow
and Red) in detail.
Table 5-8 PAC LED Definitions
Icon
Sanity
Green Light
(# in
milliseconds)
On/Off 500-500
Red Light
(# in
milliseconds)
Normal operation
The PAC is managed by the
secondary COP
No power or PAC fails the boot-up
properly
PAC failure
On/Off 100-100
Off
other
Off
Normal operation
On
Abnormal voltage(s)
On/Off 100-100
On/Off 10001000
other
Inspection & Remedy
Inspect the primary COP.

Inspect power; Replace PAC
Replace PAC
Inspect Power Supply; Replace PAC
Abnormal (high) temperature

Inspect PAC
TX line shorted on East and/ or West
Inspect cabling on East and West ports
T1/ E1 port
PAC failure
Replace PAC
Off
Normal operation (error-free T1/ E1

link)
Error
Description/Problem diagnostics
On
Red alarm
Inspect associate cable and/ or adjacent PAC

(linked to East side port)
East
T1/E1 link
On/Off 100-500
PAC loop failure (no "visibility" of

COP on this side)
Inspect PACs and cables along the associate loop
Yellow alarm
PAC failure

(linked to East side port)
Replace PAC
Off
Normal operation (error-free T1/ E1

link)
On/Off 10001000
other
On
Red alarm

(linked to West side port)
West
T1/E1 link
On/Off 100-500
PAC loop failure (no "visibility" of

COP on this side)
Inspect PACs and cables along the associate loop
On/Off 10001000
other
Yellow alarm
PAC failure
ATC 2

(linked to West side port)
Replace PAC
5-37
Diagnostics
5.4.5.1 COP to Position
The primary COP in a PAC loop sequentially sends a digital test tone to each inactive
position in the PAC loop. At the PACs, the digitized audio is converted to analogue, and
input to the PAC headset circuitry. A software controlled relay loops the audio to the
microphone output, where the signal is digitized and returned to the COP. The COP analyses
the return signal for accuracy and if bad, the COP sends a message to the SMART.
At the SMART, an error indication should lead to the Position Status Screen. A red OPER
indicator means there is a problem with the position audio. In the absence of any other error
indications, the PAC at the position should be changed.
The absence of an error message does not mean that the receive audio will reach the operator.
Possible failure modes include the following:
There are a few unmonitored components on the PAC that could fail.
Try a new PAC.
The headset may not be detected by the PAC. With a headset connected, examine
the Position Status Screen on the SMART. The OP status indicator will be bright
green if the COP is aware of headset insertion.
Check the cable and connection between the headset jack field card and the
operator jack on the PAC.
Change the PAC
Try another headset
Change the TED PC.
A problem with the controlling COP. A faulty COP could prevent audio from
reaching the position. Normally more than one position will be affected and the
condition should show on the COP module as an error LED on. As well, the MCP
SMART should report an error.
Change the COP
Running Position Test 21, Tone Test, will confirm the audio path from the COP to the
headset/speaker.
Running Position Test 22, MIC Test, confirms the audio path from the microphone to the
COP and back to the speaker.
5-38
ATC 2
Diagnostics
5.4.5.2 T1 PAC Loop Problems
There can be up to four PACs in a PAC loop, controlled by a primary or secondary COP. A
failure in a loop will often be transparent to the user. If a faulty cable or connector causes a
loop failure, each of the two COPs will control part of the loop. Error messages on the
SMART and error LEDs on the COPs and the PACs will be the only indication. However, a
failed PAC in the loop will make the associated position inoperable.
Possible failure modes include the following:
COP failure - If one of the COPs in the loop fails, the positions will still function
normally.
All the PACs in the loop will display East or West error LEDs.
The Position Status page on the SMART will indicate loop errors for the
affected positions.
The Loop Status page will display errors in the loop.
The COP will display an error condition and the Node Status page will
normally indicate a COP failure other than a link problem.
Change the COP.
PAC failure. - One of the positions will be inoperable.
The PACs closest to the failed PAC will display a solid ON East or West
error.
positions in the loop.
One COP will display a Link error condition and the Node Status page will
indicate a COP link failure.
The loop status page will display loop errors.
ATC 2
5-39
Diagnostics
Figure 5-27 Loop Status Page
Pictorially, the first image above shows no failures in the loop. The second image shows that
PAC-3 has failed. The third image indicates a cable problem between PAC-1 and PAC-2.
(Note: the example shows 5 PACs however all principles remain the same for a 3 or 4 PAC
loop).
This is the page that will tell you where the problem is located. For example, if PAC-3 fails,
you might see the following:
PR-STAT
Green
SC-STSAT
Green
PAC-0
Green
PAC-0
Red
PAC-1
Green
PAC-1
Red
PAC-2
Green
PAC-2
Red
PAC-3
Red
PAC-3
Red
PAC-4
Red
PAC-4
Green
PAC-3 cant communicate to the East or the West, thus both primary and secondary PAC-3
indications are red.
From the SMART, you can tell which positions are affected, which loop is affected, and in
this example, which PAC is causing the problem. There is no need to start looking for the
hardware indications until youve exhausted what the SMART can tell you.
Examining the PAC LED status for all the PACs in the loop, expect to see:
PAC-0 West T1 Link error LED flashing
5-40
ATC 2
Diagnostics
PAC-1 West T1 Link error LED Flashing

PAC-2 West T1 Link error LED ON
PAC-3 May have the Sanity or Power LED ON
PAC-4 East T1 Link error LED ON
Change the PAC
PAC Loop cable/connector fault. All of the positions in the loop will be
operational.
The PACs closest to the failure will display a solid ON East or West error.
positions in the loop.
One COP may display a Link error condition and the Node Status page may
indicate a COP link failure.
The loop status page will display loop errors. The loop status page will help
narrow the problem to a loop and to a PAC on either side of the break.
For example, if a break occurs between PAC-1 and PAC-2, you will see the following:
PR-STAT
Green
SC-STSAT
Green
PAC-0
Green
PAC-0
Red
PAC-1
Green
PAC-1
Red
PAC-2
Red
PAC-2
Green
PAC-3
Red
PAC-3
Green
PAC-4
Red
PAC-4
Green
Examining the PAC LED status for all the PACs in the loop, expect to see:
PAC-0 West T1 Link error LED flashing
PAC-1 West T1 Link error LED ON
PAC-2 East T1 Link error LED ON
ATC 2
5-41
Diagnostics
PAC-3 East T1 Link error LED flashing

PAC-4 East T1 Link error LED flashing
5-42
Check the cable/connections between PAC-1 and PAC-2
PAC DIP switch settings
The ID DIP switch on the front plate of the PAC is used to assign an address
to the PAC. In the VCSS, the PAC whose East T1 link is attached to a COP is
the first PAC in the loop. This PAC should have the ID DIP switch setting
"000" (off, off, off). The second PAC in the Loop should have the ID DIP
switch setting "001" (off, off, on) and so on.
The switch setting for each PAC (position) is set in the Default database, and
the PAC address is read on power up. Be careful not to inadvertently change
an address setting. It will go unnoticed until the position power is cycled
off/on, and then the positions Link LED will display an error. The loop status
page and the position status page will identify the problem area.
ATC 2
5.5
Diagnostics
Power Supply Alarms
Power Supply Alarms
All of the power supplies in the VCS are constantly monitored. This includes the +5 VDC
and the 12 VDC power supplies in the CE cabinets, as well as the +5/12 VDC supplies on
the position shelves. The supplies in the CE cabinets employ power fail circuitry that is
monitored by COPs (usually two). The position power supplies are monitored by the PACs at
the position. As well, the fuses on the CE power shelves are monitored. In all cases, the error
indication will cause an alarm and message at the SMART. The COPs and PACs will also
display red power fail LEDs.
The SMART alarms will not tell you which power supply or fuse has failed. They will only
tell you on which shelf or position the failure has occurred.
Each power supply module has a green LED on the front panel.
Green LED on
position.
- indicates that the power supply is supplying power to the shelf or
Figure 5-28 Power Supply Module

5.5.1
Central Equipment Power Supplies and Fuses
CEPSS Power Alarms

The NODE status page gives the status of the CE power supply voltages. These alarms are
generated internal to the COP.
5V, 12V, -12V power supply voltages sampled within the COP are out of tolerance.
Use a meter to check that all supplies on the shelf are within tolerance. Do not
rely on the green LED on the faceplate. A partially working supply can turn on
the LED.
Replace any power supply that cannot be properly adjusted.
Confirm that the power monitor connections to the COPs are good
ATC 2
5-43
Diagnostics
Power Supply Alarms
Note that no alarm is generated if a power supply is removed from the shelf.
Figure 5-29 NODE Status Page (CE Power Supplies)
CEPSS Fuse Alarms

There is also an indication if a fuse on the CEPSS shelves blows. There are nine groups of
four fuses, one group for each output from the shelf.
Visually inspect the fuses on the shelf. It should be obvious which fuse has blown.
15A (+5V) fuses must be replaced in pairs if one has blown. Normally both will open.
Turn off the shelf while replacing fuses. This is especially important for the 15A fuses.
If the fuse(s) opens again, determine which shelf is fed from the affected output and use
normal troubleshooting techniques to isolate the problem.
5.5.2
Position Equipment Power Supplies
The +5/12 VDC supplies on the position shelves have power fail monitoring circuitry
similar to that found on the CEPSS power supplies. The big difference is that they are
monitored by the PAC(s) at the position, and the information is sent over the T1 loop to the
COPs. The SMART, in turn, will generate an error message and update the Position Status
page to reflect the error.
5-44
ATC 2
Diagnostics
Power Supply Alarms
Figure 5-30 Position Status Page
The left side of the status page has four power indicators.
The 5V, 12V and 12V indicators are governed by a sampler circuit and an A-D
converter on the PAC. One or more will indicate a fault if the PAC internal
voltages are out of tolerance.
The POWER indicator is driven by an opto on the PAC that is connected to the
power supply fault monitor circuits.
Position Shelf Power Supply Alarm (Relates to Position Shelf Only, not PAC Housing)
POWER
The position power supply is turned off.

The power supply has failed
The power supply is out of tolerance.
Use a meter to check that the supply is within tolerance. Do not rely on the green LED on the
faceplate. A partially working supply can turn on the LED.
Replace any power supply that cannot be properly adjusted.
PAC Voltage Alarms
These alarms are generated internal to the PAC.
5V, 12V, -12V power supply voltages sampled within the PAC is out of tolerance.
Use a meter to check that the supply is within tolerance.
Change the PAC.
ATC 2
5-45
Diagnostics
Position Test Functions
5.6
The term "tests" in this context incorporates a variety of reconfiguration and maintenance
tasks that you can initiate from the keypad.
The keypad module accesses internal tests and programming that can be performed. The
keypad module can also be used to program functions that are specific to the Liberty-STAR
such as selecting a test tone to the speaker and headset, etc.
5.6.1
Test Number and Description
The test number and the purpose of each test and program are summarized in the following
table.
Table 5-9 Position Tests
TEST
DESCRIPTION
NODE ID
Displays the position name, global ID, and active node.
S/W NUMBER
Provides the part number and version of the currently installed COP software.
LED TEST
NA
BUTTON TEST
Verifies the feature button assignments (not TED interface button assignments).
VOLUME TEST
NA
SENSE TEST
Verifies that the operator and supervisor headset jacks can sense a headset when it
is plugged into the jack.
TIME MODE
For positions with permission, this test allows the operator to select a 12-hour (AM
and PM) or 24-hour time display format.
SET TIME
For positions with permission, this test allows the operator to set the time for the
VCS.
SET DATE
For positions with permission, this test allows the operator to set the date for the
VCS.
DISP LEVEL
NA
10
LED LEVEL
NA
21
TONE TEST
Allows the operator to verify speaker and headset operation.
22
MIC TEST
Allows the operator to verify the microphone operation.
23
PTT TEST
Allows the operator to verify the PTT operation.
24
CHIME VOL
Allows the operator to adjust the volume of the chime from 0 to -24 dB in 3-dB
steps.
27
TONE TO I/F
Allows the operator to substitute the MIC audio with an internally generated 1kHz
tone at -13 dBm.
5.6.2
Enter a test program
There are two methods to initiate a test/setup:

5-46
ATC 2
Diagnostics
Method 1:
STEP
ACTION
VERIFICATION
Press TEST.
The keypad displays TEST/SETUP #.
Scroll UP or DOWN until the desired test or

program appears on the keypad display.
The keypad displays the name and the

corresponding number of the program.
Press ENTER on the keypad to initiate internal

test or setup.
Display depends on the test or program

selected.
Method 2:
STEP
ACTION
Press TEST.
The keypad displays TEST/SETUP #.
Enter the number corresponding to the test or

program then press ENTER to initiate internal
test or setup.
Display depends on the test or program

selected.
Exit a test program
5.6.3
STEP
1
5.6.4
VERIFICATION
ACTION
VERIFICATION
Press TEST a second time to exit from a test or

program.
MAINTNNC is displayed on the keypad.
Position Test Procedures

Note:
Some tests require that the position under test be activated. No specialist functions
are available while in maintenance mode. Follow established procedures.
ATC 2
5-47
Diagnostics
5.6.4.1 Node ID
Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
Corrective
Action
Check-out
5-48
NODE ID (Test 0)
This test displays the position name, the index number of the physical position, and
the index number of the primary node (COP) for the loop, prefaced with R or S. R
indicates that the COP is generating the reference clock. S indicated the COP is
slaved to the clock.
None
None Required
N/A
Ensure the position is powered up.
Step
Action
Verification
The display will show the position name,
the index number of the physical position,
and the index number of the primary node
(COP) for the loop. The format is: Tower
1 02 RN00. RN means the COP is
providing the reference clock for the CE
shelf. SN indicates the COP is slaved to the
clock on the CE shelf.
N/A
N/A
ATC 2
Diagnostics
5.6.4.2 Software Release Version Number
The release version number displayed indicates the version number of the COP application
software.
Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
Corrective
Action
Check-out
S/W NUMBER (Test 1)

This test displays the current S/W release installed on the controlling COP.
None
None Required
N/A
Step
Action
Verification
The display will show the version number
of the S/W currently installed on the
controlling COP.
Example: B32110008-17 SR01.
If the display indicates an incorrect version of software, update with correct version.
Re-run test 1 to verify correct version of software
ATC 2
5-49
Diagnostics
5.6.4.3 LED, Displays and Indicator Test

Not Applicable.
5-50
ATC 2
Diagnostics
5.6.4.4 Button Assignment Test

Not Applicable.
ATC 2
5-51
Diagnostics
5.6.4.5 Volume Control Test

Not Applicable.
5-52
ATC 2
Diagnostics
5.6.4.6 Headset Insertion Sense Test

Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
SENSE TEST (Test 5)

To confirm that the insertion of a headset/handset will be sensed.
None Required
N/A
Step
Action
1
If plugged in, remove
headset/handset.
Corrective
Action
Insert a headset or handset into

the operator jack.
Verification
If no headset/handset is inserted in the
operator jack, the keypad display will read
S:hm ao as go gs.
The keypad display will read S:hm AO as
go gs, the capital AO indicating that the
PAC has sensed the device.
With the headset plugged in, confirm that the SEL LED is on.
If not, check the TED to PAC connection.
A failure in either the PAC or the headset jack could give the same result.
Check-out
Re-run the test after any corrective action.
ATC 2
5-53
Diagnostics
5.6.4.7 Set Time Mode to 12 or 24 Hour Format
At the SMART, in the Position Properties screen, the field Date and Time Modification
may be set to NO, meaning do not allow date and time modification at the TED with tests 6,7
and 8.
Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
Corrective
Action
Check-out
5-54
TIME MODE (Test 6)

Select the time mode as 12 hour or 24 hour format.
None
None Required
N/A
Step
Action
Verification
Press 1 on the keypad to select

the 12 hour format
The keypad displays NOT ALLOWED

or The keypad displays
FORMAT: 12-hour.
Press 2 on the keypad to select

the 24 hour format.
The keypad displays

FORMAT: 24-hour.
Select 1 or 2 on the keypad to

leave the time in the required
format.
The keypad displays the format requested.
N/A
N/A
ATC 2
Diagnostics
5.6.4.8 Set Time
See remarks in 5.6.4.7

Title
Objective
SET TIME (Test 7)

To set the time displayed on the Position.
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
Check Time
Mode
None
Set time in 12
hour format
Enter the 12 hour time format.

The seconds unit is not
included, e.g. 0922.

or
If necessary, run test 6, TIME MODE. It
is not possible to set the time in the 24
hour format while the time mode is 12
hour format.
The keypad displays TIME: hh:mm.
The time changes as digits are entered.
Press ENTER.
Pressing ENTER will accept the new time

and exit the test. The display will show
the new time.
Enter the 24 hour format time.

The seconds unit is not
included.
The time changes as digits are entered
Press ENTER.
Pressing ENTER will accept the new time

and exit the test. The display will show
the new time.
Set time in 24
hour format.
Corrective
Action
Check-out
None Required
N/A
Step
Action
Check the time mode before
changing the time.
Verification
N/A
N/A
ATC 2
5-55
Diagnostics
5.6.4.9 Set Date
See remarks in 5.6.4.7

Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
Corrective
Action
Check-out
SET DATE (Test 8)

To set the date displayed on the Position
None
None Required
N/A
Step
Action
Verification
Using the keypad, enter the

day/month/year.
Example: 230704

or
The date changes as digits are entered
Press ENTER
Press ENTER to accept the date and

terminate the set-up. The display will
show the new date.
N/A
N/A
5.6.4.10Alphanumeric Display Intensity Test

Not Applicable.
5.6.4.11LED Intensity Test
Not Applicable.
5.6.4.12Internal Tone Test
A tone is generated at the COP and sent to the position. The volume at the speaker and the
headset is NOT controlled by their respective volume controls. This is a good way to quickly
check that the COP can send audio over the T1 link to the PAC.
Title
Objective
5-56
TONE TEST (Test 21)

To verify the operation of the speaker and the headset. An internally generated tone
will be sent to either the speaker or the headset.
ATC 2
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
Diagnostics
None Required
N/A
Step
Action
Corrective
Action
Using the UP and DOWN

buttons, select the output
device and press ENTER.
Verification
The keypad displays the name of the
audio output device and a tone is sent to
that device.
The keypad displays the name of the
audio output device and a tone is sent to
that device.
Available devices are:
AG OPR HEADSET
AG SUP HEADSET
SPEAKER AG/GG
If only one output device fails, change that device.

That the test can be invoked indicates that the T1 link from the COP to the PAC is
working.
Run test 22, MIC TEST.
If test 22 is successful, the DSP (generates the tone) on the COP may be faulty.
Check-out
Run test 21 again.
ATC 2
5-57
Diagnostics
5.6.4.13Microphone Test
Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
MIC TEST (Test 22)

To verify the operation of the microphone.
None Required
N/A
Step
Action
1
Use the up/down buttons to
select the microphone.
Speak into the microphone.
Corrective
Action
Verification
The keypad displays AG OPERATOR
MIC, AG SUPV MIC or HAND
MICROPHONE.
The audio from the microphone is sent to
the speaker.
If this test fails, run test 21, TONE TEST, to check the output device.
If test 21 passes, replace the microphone.
A faulty PAC could cause the test to fail.
Check-out
5-58
Re-run test 22.
ATC 2
Diagnostics
5.6.4.14Footswitch and Handset PTT Test

Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
PTT TEST (Test 23)

To verify the operation of the PTT switches.
None Required
N/A
Step
Action
Verification
The keypad displays

PTT: ao as go gs
Corrective
Action
Activate the footswitch PTT
The keypad displays

PTT: AO as go gs.
Release the footswitch PTT
The keypad displays

PTT: ao as go gs.
Select the operator mic PTT
The keypad displays

PTT: AO as go gs
Release the operator PTT
The keypad displays

PTT: ao as go gs
If one of the PTT devices fails the test, replace it.

If both devices fail the test, troubleshoot the PAC.
Check-out
Re-run test 23.
ATC 2
5-59
Diagnostics
5.6.4.15Chime Volume Test
The chime volume will be left as set during the test if the test is terminated using the ENTER
button. There is a function button programmed to allow adjusting the chime volume at the
position.
Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
Corrective
Action
Check-out
5-60
CHIME VOL (Test 24)

The chime volume procedure allows changing the volume of the chime from 0 to 28dB in 2dB steps, then drops to -40 dB, at which point the chime volume button
blinks fast.
None
None Required
N/A
Step
Action
Verification
Scroll UP or DOWN to
increase or decrease the chime
volume in 2dB steps.
The keypad displays

CHIME VOL. 0db or the last value that
was saved. The chime is heard at the
speaker.
Press ENTER.
The keypad displays CHIME VOL

(saved value) db.
N/A
N/A
ATC 2
Diagnostics
5.6.4.16Tone to Interface Test
An internally generated 1000Hz tone at 13dBm is generated by the COP and is routed
towards the interface (IDF), instead of using the microphone to generate audio.
Title
Objective
Safety
Precautions
Tools & Test
Equip.
Drawings
Set-up
Procedures
Corrective
Action
Check-out
TONE TO I/F (Test 27)

This function would normally be used to troubleshoot a malfunctioning audio path.
Do not invoke this function unless referring to a specific procedure. Operations could
be interfered with if due care is not taken.
None Required
N/A
Step
Action
Verification
Use the UP and DOWN keys

to scroll to the desired status,
tone ENABLED or
DISABLED.
The keypad displays

TONE TO I/F: OFF
The keypad displays TONE TO I/F:
OFF or TONE TO I/F: ON
Press ENTER to invoke the

selected status.
Keypad display returns to normal. If

enabled, the tone will be cancelled when
the position is taken out of maintenance
mode.
N/A
N/A
5.6.4.17Using Test 27
The following example shows how to use the test to confirm that the audio path for a radio
circuit is working from the COP to the IDF.
(1) At the position (already in maintenance), invoke test 27 and turn the tone to I/F on.
(2) At the SMART, put the circuit under test into maintenance mode.
(3) Connect a TIMS to the circuit under test at the IDF jackfield and block the Tx line side of
the circuit.
(4) At the position, enable Tx for the circuit under test.
(5) Press the PTT.
ATC 2
5-61
Diagnostics
Fault Dictionary
A tone of 1000 Hz at 13dBm is generated in the COP and sent towards the IDF. At the IDF,
the TIMS should measure 1000Hz at 8dBm. This confirms that the audio path is working,
from the COP to the DAP for the circuit and from the DAP to the IDF is good.
5.7
Fault Dictionary
SMART Status Screen
5.7.1
Figure 5-31 SMART Status Screen

Table 5-10 SMART Status Screen Icons
Icon
Status
Description
SWITCH
Green
Red
Green
Red
Green
Grey
Green
Red
Green
Red
Connection to Switch operational (Connected to COP)

No connection to Switch
Connection to PAC operational (Connected to PAC)
No connection to PAC
There is at least one Remote SMART connection
No active Remote SMART connection
The amount of free disk space is more than 10%
The amount of free disk space is less than 10%
Connection to CTS operational
No connection to CTS
PAC
LAN
DISK
CLOCK
5-62
ATC 2
Diagnostics
Fault Dictionary
Switch Status Screen
5.7.2
Figure 5-32 Switch Status Screen
Table 5-11 Switch Status Screen Icons

Icon
Status
Description
Bridge
Green
Normal Operation. Bridge Management has enough timeslots
Red
Bridge Management does not have enough timeslots
Green
Normal Operation. Bridge Timeslots are synchronized
Red
Synchronization lost
Synch
ATC 2
5-63
Diagnostics
Fault Dictionary
Bridge Rings Status Screen
5.7.3
Figure 5-33 Bridge Rings Status Screen

Table 5-12 Bridge Rings Status Icons
Icon
Status
Description
Lx-Sy
Green
Normal Operation.
segment is operational.
Red
The indicated North-South Bridge segment has failed.
The North-South Bridge
A Bridge Ring connects all COPs from the same vertical column together (multiple shelves).
Each Bridge Ring can have multiple Links depending on the number of resources to share
amongst the system and how many QuadFalc channels (T1/E1 ports) are available on the
COPs.
5-64
ATC 2
Diagnostics
Fault Dictionary
A Bridge Link "L" is a sub-entity of the Bridge Ring and connects one South Channel of
the first shelf COP to one North Channel of the second shelf COP and so forth until the link
is closed back at the first shelf COP, thereby connecting all of the same column COPs
together (via two E1 channels per COP, 4W going North and 4W going South).
A Bridge Span "S" represents the actual inter-shelf (vertical columns, same COP in each
shelf) cabling which connects all of the South Channels from the Upper Shelf to all of the
North Channels on the Lower Shelf.
In a single cabinet two shelf system the Lower Shelf COP South Channels would then
connect to the Upper Shelf North Channels forming the last Spans, closing the Bridge Rings.
In a multiple cabinet system the Lower Shelf COP South Channels will connect to the first
shelf North Channels in the next cabinet, and so on until the last cabinet, here the Lower
Shelf South Channels will connect back to the first cabinet Upper (first) shelf COP North
Channel.
Figure 5-34 Bridge Ring Links and Spans
ATC 2
5-65
Diagnostics
Fault Dictionary
Node Status Screen
Figure 5-35 Node Status Screen

Table 5-13 Node Status Screen Icons
Icon
Status
Description
Green
Normal Operation. The COP can also be in one of the following

states:
Joining Network
Receiving System Database
Transferring System database
Abnormal state of the COP. The reason could be:
Invalid Software
Unknown state the COP cannot communicate with other
COPs or the SMART
In Standalone Mode
Link Failure
Normal Operation. DSP is Operational (out of Reset and ready)
Failed DSP, the reason can be:
Unknown error
No DSP software
DSP software upload error
Normal Operation. H.100 Bus on this Shelf Operating Normally
H.100 Bus Failure on this Shelf
Reserved not implemented
Reserved not implemented
Software Version of COP Application (when selected)
Software Version of DSP Application (when selected)
STATUS
Red
DSP
Green
Red
H100
Green
Red
Green
Red
Green
Green
AUDIO
NODE-V
DSP-V
5-66
ATC 2
Diagnostics
Fault Dictionary
Node Status Screen Icons (Continued)

Icon
Status
Description
ETH-A
Green
Normal Operation. Data Link A is operational
Red
Data Link A has failed.

Check Ethernet cable connections
Check Ethernet HUB status
Check COP
Check COP to SMART connection
ETH-B
Green
Normal Operation. Data Link B is operational
Red
Data Link B has failed.
Check Ethernet cable connections
Check Ethernet HUB status
Check COP
- Check COP to SMART connection
For the following <N> refers to the T1 links on the COP ports 1 through 4
<N> RED
Green
Normal Operation.
Red
T1 channel (#N) has a Red LOS (Loss of Signal) Alarm.
Check T1 cable connection to COP
Check incoming T1 signal to COP
<N> YELL
Green
Normal Operation.
Red
T1 channel (#N) has a Yellow RRA (Receive Remote Alarm)
Alarm
Check outgoing T1 signal from COP
<N> AIS
Green
Normal Operation.
Red
T1 channel (#N) has an AIS (Alarm Indication Signal) Alarm
Warning only, indicates T1 in maintenance mode
<N> LFA
Green
Normal Operation.
Red
T1 channel (#N) has a LFA (Loss of Frame Alignment) Alarm
Check T1 cable connection to COP
+5Vdc
Green
+5Vdc within limits
Red
+5Vdc power level outside limits
+12Vdc
Green
+12Vdc within limits
Red
+12Vdc power level outside limits
-12Vdc
Green
-12Vdc within limits
Red
-12Vdc power level outside limits
OPTO1 OPTO4 can be assigned different titles as required. The assignments below are typical.
OPTO1 (PWR-S1 / PTT1)
Green
All Power Supplies on Shelf 1 OK or
PTT Power Supply A is OK
Red
One or more Power Supplies on Shelf 1 out of tolerance or
PTT Power Supply A is out of tolerance
OPTO2 (PWR-S2 / PTT2)
Green
All Power Supplies on Shelf 2 OK or
PTT Power Supply B is OK
Red
One or more Power Supplies on Shelf 2 out of tolerance or
PTT Power Supply B is out of tolerance
OPTO3 (FUSE 1)
Green
Fuses for Power Supply Shelf 1, OK
Red
Fuse failure on Power Supply Shelf 1
OPTO4 (FUSE 2)
Green
Fuses for Power Supply Shelf 2, OK
Red
Fuse failure on Power Supply Shelf 2
ATC 2
5-67
Diagnostics
Fault Dictionary
Peripheral Status Screen
5.7.4
Figure 5-36 Peripheral Status Screen

Table 5-14 Peripheral Status Icons
Icon
Status
Description
MSTR
Green
Red
Normal Operation. The Peripheral, DAP is operational

The Peripheral cannot communicate with the COP.
Green
Normal Operation. The corresponding port is fully operational and all

internal audio tests were successful.
The internal audio path has failed
Replace DAP board.
Digital Signal Processor on Upper DAP is fully operational
DSP on Upper DAP failure. Replace DAP board
Digital Signal Processor on Lower DAP is fully operational
DSP on Lower DAP failure. Replace DAP board
Normal Operation. The Peripheral is recognized as a QCOL and it is
operational.
QCOL cannot communicate with the COP.
DAP Ports
DAP - P0
DAP - P1
DAP - P2
DAP - P3
DSP 0
DSP 1
QC-ST
Red
Green
Red
Green
Red
Green
Red
QCOL Ports
5-68
ATC 2
Diagnostics
Fault Dictionary
Peripheral Status Icons Con`t

Icon
Status
Description
QC-P0
QC-P1
QC-P2
QC-P3
Green
DAP-V
DSP0-V
DSP1-V
QC-V
Green
Green
Green
Green
Normal Operation. The corresponding port is fully operational and all

internal audio tests are successful.
The internal audio path has failed.
Replace QCOL board.
Software version of the DAP application (when Selected)
DSP Software version of the upper DAP (when selected)
DSP Software version of the lower DAP (when selected)
Software version of the QCOL application (when selected)
Red
ATC 2
5-69
Diagnostics
Fault Dictionary
Digital Trunk
5.7.5
Figure 5-37 Digital Trunk Status Screen

Table 5-15 Digital Trunk Status Icons
Icon
Status
Description
Green
Normal Operation. The DT interface is functional.

If the Trunk is port duplicated, at least one of the COP module ports
is operational.
Digital Trunk could be using either the primary or the secondary
port.
The DT interface is NOT functional.
If the DT is port duplicated both ports have failed.
If the DT is board control duplicated, the port on the COP module
has failed.
A port has failed due to a problem or a problem in the COP module.
STATUS
Red
5-70
ATC 2
5.7.6
Diagnostics
Fault Dictionary
Loop Status Screen
Figure 5-38 Loop Status Screen

Table 5-16 Loop Status Screen Icons
Icon
Status
Description
PR-STAT
Green
Red
Normal Operation. Primary COP connection to first PAC is fine

There is a failure in the Primary COP connection of Loop Trunk.
Check cable connection
Check PAC or COP modules.
Normal Operation. Secondary COP connection to last PAC in the loop is
fine
There is a failure in the Secondary COP connection of Loop Trunk.
Normal Operation. Primary PAC Loop to that PAC is fine
There is a failure in the primary PAC Loop from this PAC on.
Green
SC-STAT
Red
(PR-STAT)
PAC-0
PAC-1
PAC-2
PAC-3
PAC-4
(SC-STAT)
PAC-0
PAC-1
PAC-2
PAC-3
PAC-4
Green
Red
Green
Red
Normal Operation. Secondary PAC Loop to that PAC is fine

There is a failure in the secondary PAC Loop from this PAC on.
ATC 2
5-71
Diagnostics
Fault Dictionary
Position Status Screen
5.7.7
Figure 5-39 Position Status Screen
Table 5-17 Position Status Screen Icons

Icon
Status
Description
STATUS
Green
Red
Normal operation; PAC - hardware, processor and link are sane

No power or No connection to PAC or PAC fails to boot-up properly.
Check power
Check cabling on East and West ports;
Replace PAC
Normal operation, the temperature is within tolerance
Temperature out of tolerance: >70C
Check the cabinet
Check PAC
Replace PAC
Green
TEMP
5-72
Red
ATC 2
Diagnostics
Fault Dictionary
Position Status Screen Icons (Continued)

Icon
+5V
Status
Description
Green
Normal operation, +5Vdc in tolerance

+5Vdc out of tolerance +/-10%
Check and adjust power supply
Replace PAC
Normal operation, +12Vdc in tolerance
+12Vdc out of tolerance +/-20%
Replace PAC
Normal operation, -12Vdc in tolerance
-12Vdc out of tolerance +/-20%
Replace PAC
Normal Operation; POSOC power and Link are sane.
No Power, No connection to PAC
Normal Operation
Position power supply failure or out of tolerance
Red
Green
+12V
Red
Green
-12V
POSOC
POWER
Red
Green
Red
Green
Red
EAST Loop (T1 Link)

Green
LOS-E
Red
Green
AIS-E
Red
Green
LFA-E
Red
Green
RRA-E
Red
Normal operation
Loss of Signal Alarm (Red)
Inspect associated cable and/ or adjacent PAC (linked to East side port)
Normal operation
Alarm Indication Signal (Blue)
Normal operation
Lost of Frame Alignment Alarm (Red)
Normal operation
Receive Remote Alarm (Yellow)
Inspect cables and PACs past adjacent PAC (linked to East side port)
WEST Loop (T1 Link)

Green
LOS-W
Red
Green
AIS-W
Red
Green
LFA-W
Red
Green
RRA-W
OP
SUP
MIC
OPER
SPVR
TED
PAC-V
OM-V
Red
Bright Green
Green
Bright Green
Green
Bright Green
Green
Green
Red
Gray
Green
Red
Gray
Green
Gray
Green
Green
Normal operation
Loss of Signal Alarm (Red)
Inspect associated cable and/ or adjacent PAC (linked to West side port)
Normal operation
Alarm Indication Signal (Blue)
Normal operation
Lost of Frame Alignment Alarm (Red)
Normal operation
Receive Remote Alarm (Yellow)
Inspect cables and PACs past adjacent PAC (linked to West side port)
Normal operation Operator Headset sense is detected
Sense is not detected, Operator Headset is unplugged or failed.
Normal operation Supervisor Headset sense is detected
Sense is not detected, Supervisor Headset is unplugged or failed.
Normal operation Headset sense is detected
Sense is not detected, Headset is unplugged or failed.
Normal operation Operator Audio hardware is sane
Error in the Audio path for the Operator
Multiple or undefined hardware errors
Normal operation Supervisor Audio hardware is sane
Error in the Audio path for the Supervisor
Multiple or undefined hardware errors
TED configuration selected
NA
PAC Software version (when selected)
NA
ATC 2
5-73
Diagnostics
Fault Dictionary
Radio Trunk Status Screen
5.7.8
Figure 5-40 Radio Trunk Status Screen

Table 5-18 Radio Trunk Status Screen Icons
Icon
Status
Description
Green
Normal Operation. Receiving interface is functional.

If the Radio Trunk is port duplicated at least one of the DAP ports
is operational.
The Radio Trunk could be using either the primary or the secondary
port.
Receiving interface is NOT functional.
If the Radio Trunk is port duplicated both ports have failed.
If the Radio Trunk is board control duplicated, the port on the DAP
has failed.
The port has failed because of a problem in the DAP or the COP
managing that DAP.
Normal Operation. Transmitting interface is functional.
If the Radio Trunk is port duplicated at least one of the DAP ports
is operational.
The Radio Trunk could be using either the primary or the secondary
port.
Transmitting interface is NOT functional.
If the Radio Trunk is port duplicated both ports have failed.
If the Radio Trunk is board control duplicated, the port on the DAP
has failed.
The port has failed because of a problem in the DAP or the COP
managing that DAP.
RX
Red
Green
TX
Red
5-74
ATC 2
Diagnostics
Fault Dictionary
Line Trunk Status Screen
5.7.9
Figure 5-41 Line Trunk Status Screen
Table 5-19 Line Trunk Status Screen Icons

Icon
STATUS
Status
Description
Green
Normal Operation. The line interface is functional.

If the Line Trunk is port duplicated, at least one of the DAP or
QCOL module ports is operational.
Line Trunk could be using either the primary or the secondary port.
The line interface is NOT functional.
If the line is port duplicated both ports have failed.
If the line is board control duplicated, the port on the DAP module
has failed.
A port has failed due to a DAP problem or a problem in the COP
module managing that DAP.
Red
ATC 2
5-75
Diagnostics
Fault Dictionary
5.7.10
3rd Party Status Screen
The third party status screen shows the status of SNMP capable devices that have been
defined to appear on screen. SNMP devices are defined using Administration>Local>SNMP
Devices (see Administration>Local in Chapter 4).
Figure 5-42 Third Party Status Screen
5-76
ATC 2
Harris ATC Solution
Removal and Replacement

COP DAP PAC Module
Chapter 6
6.1
COP DAP PAC Module
Caution
Use a ground wrist strap when handling any module in the VCS. Use an anti-static bag
for module storage.
Caution
Do NOT turn off the power to the VCS CE or PE unless a repair procedure requires
you to do so. The system is designed so that a defective module can be replaced or a
new module inserted without turning the power off.
6.1.1
Removing a Module
Any VCS module (COP, DAP, PAC) can be removed from the equipment
shelf without turning the power OFF. The modules are designed for easy
extraction using a latch-type extractor. The modules are fastened at the top
and bottom of the shelf with retaining screws and slide out of the card guides
located at the top and bottom of the shelf. To remove a module, proceed with
the steps outlined in the next procedure.
Tool required
1 #2 common screwdriver
STEP
1
PROCEDURE
Loosen the retaining screws located at the top and bottom of the module.
Note: You do not have to remove the screws from the faceplate once they are loosened.
Put one thumb under the top handle and put the other thumb on top of the bottom handle
Put upward thumb pressure on the top handle and downward thumb pressure on the bottom
handle simultaneously and the module will automatically pull out by of an inch without using
undue pressure or extreme pulling.
Pull the module towards you until it clears the card guides. Be careful not to scrape the card
against adjacent cards.
As the module comes free of the card guides, free your hand that is holding one of the faceplate
handles and use it to support and protect the bottom of the card as you slide it completely out of
the PE shelf.
Carefully place the module on its side, on an anti-static mat or in an anti-static bag.
Figure 6-1 Module Handles
ATC 2
6-1

COP DAP PAC Module
6.1.2
Harris ATC Solution
Installing a Module
Any module can be inserted into the equipment shelf without turning the power OFF. The
modules are designed for easy insertion. They slide into the card guides fastened at the top
and bottom of the shelf.
Note: You must make sure that the retaining screws are aligned with their receivers while
pushing the modules in the last few millimetres of travel into the connectors.
To install a module, proceed with the following steps.
Tool required
1 #2 common screwdriver
STEP
PROCEDURE
With one hand, grasp one of the handles on the front of the module.
With the other hand, support and protect the bottom edge of the electronic module card.
Insert the back of the module into the opening on the shelf, carefully guiding the electronic card
into the card guides. Be careful not to scrape the card against adjacent cards.
Once the module is sliding freely in the card guides, slowly push it back as far as it will go.
The card guides automatically line-up the back of the module with the connectors on the back
panel of the shelf.
Push the module in the last few millimeters of travel.

Note: The click is caused by the connectors seating properly at the back of the module.
If the module is seated correctly and even with the other modules, screw the top and bottom
fasteners snug to the mounting rail.
Once a module has been replaced the system becomes aware of its presence and starts to
communicate with it.
For a PAC module, the firmware onboard establishes full communication with the other
PACs on the loop and the COP modules responsible for the PAC loop. The on-line
diagnostics check to ensure proper operation and once verified reset any system alarms and
log the replacement into the system log.
For a COP module, the scenario is somewhat different depending upon the type of COP
module replaced.
If FTP Upload is setup, then:
A COP module, once inserted, goes through its boot-up phase. During this phase it is polled
by the Master COP to determine the software version it contains. If the software version is
different the master COP sends the replaced COP the current software version and then a
copy of the current system database.
Once the software is downloaded and the database files are current the COP returns to
operation controlling whatever resources are assigned to it.
6-2
ATC 2
Harris ATC Solution

Dual Power Source Fan Unit
The DAP goes through a similar process in which the running COPs determine whether the
inserted DAP has the correct software. If not, the COPs load and distribute the correct
software onto the new DAP.
If Manual Upload used then:
A COP module, once inserted, goes through its boot-up phase. During this phase it is polled
by the Master COP to determine the database it contains. If the database is different the
master COP sends the replaced COP a copy of the current system database.
Once the database is current the COP returns to operation controlling whatever resources are
assigned to it.
Manual Upload requires the SMART user to upload, distribute and activate the COP
software. The procedure for this process can be found in the SMART manual.
A DAP module, once inserted, requires that the SMART user to upload, distribute and
activate the DAP software. The procedure for this process can be found in the SMART
manual.
6.2
Dual Power Source Fan Unit
This fan unit occupies a space in the CE rack that is 18.31 inches wide by 1 Rack Unit (1.75
inch) high. It is considered to be part of the cabinet and occupies the top level of the shelf.
It has six fans powered from one AC source. An AC power cord on the back plugs into the
Auto Power Converter located in the rear of the CE cabinet.
The fan unit has an ON/OFF switch on the front and six LED indicators (one for each fan)
indicating correct operation.
NOTE: In installations with under floor cooling, the fans may be turned off indefinitely with
no detrimental effects.
6.2.1
Fan Unit Removal
Turn the fans using the ON/OFF switch on the front of the unit. At the back of the CE
cabinet, unplug the AC connector from the AC Power source.
Remove the four mounting screws at the front of the fan unit and carefully slide the unit out
of the cabinet.
6.2.2
Fan Unit Replacement
Reverse the above procedure.
ATC 2
6-3

Central Equipment Power Supply System (CEPSS)
6.3
Harris ATC Solution
Every CEPSS is made up of two shelves, either of which can supply the full load
requirements of the cabinet where it is installed. As well, each power supply shelf provides
adequate grounding on its own through the connecting cables, therefore no special
precautions are necessary to maintain system operation when either replacing a power supply
module or a power shelf.
P1
P2
P3
P4
P5
P6
P7
P8
P9
5 5 15 15
A AA A
5 5 15 15
A AA A
5 5 15 15
A AA A
5 5 15 15
A AA A
5 5 15 15
A AA A
5 5 15 15
A AA A
5 5 15 15
A AA A
5 5 15 15
A AA A
5 5 15 15
A AA A
-12V
+12V +5V
-12V
+12V +5V
-12V
+12V +5V
-12V
+12V +5V
-12V
+12V +5V
-12V
+12V +5V
-12V
+12V +5V
-12V
+12V +5V
-12V
+12V +5V
Alarm
Output
P10
P11 Test Pts
Figure 6-2 CEPSS Views
6-4
ATC 2
Harris ATC Solution
6.3.1

Power Module Removal and Replacement
Each power shelf may contain up to four SLC53 +5VDC power supply modules and one or
two SLC95 12VDC power modules. There may be up to four +5VDC modules and one or
two 12VDC power modules
6.3.1.1
Power Module Removal
Loosen the retaining screw at the top and bottom of the defective module.
Using the module handle gently pull the module out of the power shelf.
6.3.1.2
Power Module Replacement
Check to ensure that the replacement power module is the same as the power module just
removed.
Slide the new power module into the vacant slot in the power shelf by lining up the card
guides.
Push the module gently into the slot and seat it by pressing until you feel the contact of the
connector.
Tighten the front panel retaining screws.
6.3.1.3
Power Module Adjustment and Checkout
Once a new power module has been placed into the system it must be adjusted so as to be
balanced. To do this you must adjust the new supply module to match the other power
modules already in the system;
Using two Multimeters, connect one to the power module just replaced and the other to the
same power module on the other power shelf. Using small adjustments, adjust the new
power module to match the power module on the other shelf (do not adjust the existing
power modules). Once the voltages are the same, verify the adjustment by using the same
Multimeter to check the voltage of both power modules. If different again adjust only the
new power module until there is no difference between supplies.
Once complete a quick check is to look at the front panel LEDs on the power supply
modules. For each module type, they should all be the same which indicates that each power
module is sharing the load equally.
Another quick check is to feel the front of each power module, if adjusted the same they will
all feel about the same, one should not feel hotter than the others.
ATC 2
6-5

6.3.2
Harris ATC Solution
Power Shelf Removal and Replacement
Safety Considerations - Until the AC input is disconnected, potentially lethal voltages are
present and due care should be taken when working near the rear of the shelf. Be aware that
the shelf not being removed still has power on it, even though there are protective shields in
place.
6.3.2.1
Power Shelf Removal
Turn off the AC breaker at the front of the shelf and disconnect the AC source. The shelf is
plugged into the AC Power Filter unit at the back of the CE cabinet, behind the PTT Power
Supply shelf.
Remove the SLC53 +5VDC power supply modules and the SLC95 12VDC power modules.
There may be up to four +5VDC modules and one or two 12VDC power modules
At the rear of the shelf, disconnect the alarm output, P10, and the output voltage connectors
P1 to P9, as well as the ground connection. It is good practise to make sure the cables are
labelled to facilitate re-installation.
Remove the four retaining screws at the front and slide the shelf outward until it is clear of
the cabinet.
6.3.2.2
Power Shelf Replacement
There are no switches or jumpers that need to be set on a replacement power shelf.
Slide the shelf into the cabinet and install the retaining screws.
Reconnect the alarm output, voltage connectors, and the ground connection. The output
connectors P1 to P9 are keyed, so the connectors cannot be inserted incorrectly.
Reinstall the +5VDC and the 12VDC power modules. The backplane is keyed so that the
+5 and 12 volt supplies cannot be installed in the wrong slot inadvertently.
Remove any required blank panels from the old shelf and install them on the replacement
shelf.
Reconnect the AC supply to the shelf and turn on the front panel circuit breaker.
6.3.2.3
Power Shelf Checkout
The LEDs on each power module should indicate a normal condition, i.e. the green LEDs,
which indicate that the module is supplying power, should be on. It is recommended that the
power module checkout procedure be performed.
6-6
ATC 2
Harris ATC Solution

Central Equipment Master Shelf
Whatever the reason the shelf was changed in the first place, determine that the fault or
problem no longer exists. Its unlikely that two shelves would display the same symptoms.
6.4
A Master Shelf can be populated with up to six COPs and up to six peripheral cards. This
sub-section deals with removal and installation of a Master Shelf and its modules.
Given the tasks involved to keep part of the system working, the possibility of introducing
more problems and the relatively short time required to change a shelf, scheduling shelf
replacement during a quiet time and taking the system down for the duration is the
recommended approach.
Caution
The removal and replacement of a Master Shelf will cause an interruption in normal
operations. Those resources controlled by the COP modules on the shelf will be unavailable
for the duration of the procedure.
6.4.1
COP Master Shelf
1. North/South Bridges at the COPs:

A VCS system with more than one COP Master Shelf requires E1 North/South bridging
between the COPs that extends to shelves in different cabinets to route the audio between
COPs on different shelves.
One Master Shelf - if the shelf must be replaced, all resources will be lost for the duration.
Effectively the VCSS is totally unusable.
Two Master Shelves Consult the Site Configuration Document to determine which
resources and positions will be lost.
If the SMART is connected to the failed shelf, it can be connected to a COP on the good
shelf.
It is possible to relocate essential resources to the other Master Shelf. The mapping of these
resources would have to be changed and uploaded, as well as re-cabling done. Given the
time it takes to do these tasks, the risk of introducing more problems and the relatively short
time it takes to replace a shelf once the replacement is on hand (20 to 30 minutes), its
quicker to just change the shelf.
Three or more Master Shelves - Consult the Site Configuration Document to determine
which resources and positions will be lost.
If the SMART is connected to the failed shelf, it can be connected to a COP on a good shelf.
ATC 2
6-7

Harris ATC Solution
Again, resources could be relocated, but in the case of many shelves, if the North/South E1
bridge is maintained by by-passing the failed shelf, more resources and positions will be
maintained. To accomplish this, remove the North connectors from the COPs on the failed
shelf (P1 A-J) and connect them to the North connectors on the COPs on the shelf below.
Conversely, you could remove the South connectors from the COPs on the failed shelf (P2
A-J) and connect them to the South connectors on the COPs on the shelf above. Use
whichever method works best in terms of ease and cable reach.
2. 100Base-T connections at the COPs
Only the COPs on the shelf being removed will be affected; all other COPs in the system will
continue to utilize the LAN normally.
3. H-100 bus on the COP shelves
The H-100 bus connects all of the COP modules together on this shelf only. It exists only on
the backplane of COP Master Shelves and all COP modules on this shelf plug into the bus.
There are no cables to connect, bypass or disconnect.
6.4.1.1
Shelf Removal
Safety Considerations: There are potentially hazardous voltages present on the shelves above
and below the Master shelf being removed. Also make sure the cables removed in the next
steps are labelled to facilitate re-connection to the replacement shelf.
Remove the peripheral modules from the shelf, taking careful note of where each was
installed.
Remove the COP modules from the shelf, taking careful note of where each was installed.
If there is only one Master shelf in the cabinet, it is prudent to power down the entire cabinet
by shutting off the breakers on both shelves of the CEPPS. If there are two shelves, it may
be advantageous to leave the cabinet powered up. Carefully remove power connectors P1,
P2, P3 and P4 from the Master Shelf backplane.
At the rear of the shelf, remove any 50 pin connectors at
P10/P11/P20/P21/P30/P31/P40/P41/P50/P51/P60/P61.
Remove any DB-25 connectors at P8A/B/C/D/E/F. These are the COP connections to the
peripheral shelf.
Disconnect the RJ-45 100Base-T Ethernet connections at P11A-F and at P12A-F.
Disconnect the RJ-45 T1 East and West cable loops to the PACs (positions) at P4A-F and at
P5A-F.
If there is a SMART connected to this shelf, remove the DB-9 connector. If there is more
than one shelf in the system, re-connect the SMART to a COP on another shelf.
6-8
ATC 2
Harris ATC Solution

If there is more than one shelf in the system, remove the North connectors from the COPs on
the failed shelf (P1 A-F). Remove the South connectors from the COPs on the failed shelf
(P2 A-F).
Taking careful note of where they are installed disconnect any Diagnostic/Alarm connectors
from P13 A-F, and P14 A-C.
Unfasten the shelf from the cabinet and remove it from the cabinet.
P1F
P1E
P1D
P1C
P1A
P1B
P60
P1
P3F
P3E
P4F
P3D
P4E
P2F
P3C
P4D
P2E
P4C
P2D
P40
P30
P20
P10
P4A
P4B
P2C
P50
P3A
P3B
P2A
P2B
P5F
P5E
P5D
P5C
P5B
P5A
P6F
P6E
P6D
P6C
P6B
P6A
P7F
P7E
P7D
P7C
P7B
P7A
P3
P8F
P2
P10F
P8E
P10E
P8D
P10D
P8C
P10C
P8A
P8B
P4
P10A
P10B
P61
P11F
P11E
P12F
P12E
P9F
P13F
P11D
P12D
P9E
P13E
P11C
P13D
P31
P21
P11
P12A
P12B
P9C
P41
P11A
P11B
P12C
P9D
P51
P9A
P9B
P13C
P13B
P13A
P14C
P14B
P14A
Figure 6-3 COP Master Shelf Rear View

6.4.1.2
Shelf Replacement
There are two sets of DIP switches on a Master shelf. S1 in the upper right corner (looking
from the rear) determines the peripheral bank ID.
S2 in the lower left corner determines the COP bank ID.
Make sure that the switches are set the same as the switches on the shelf just removed. If in
doubt, refer to the Site Configuration document.
Reverse the procedures above. If the cabinet was not powered down, re-install the power
connectors P1, P2, P3 and P4 before inserting the COP modules. When re-installing the
modules, make sure that each is installed in the slot from which it was removed.
ATC 2
6-9

Central Equipment Slave Shelf
Harris ATC Solution
shelf.
It is normal for the COP modules to require two or three minutes before being ready for
operation. Depending on circumstances, it may be required to reboot the system from the
SMART. It should not be necessary to reload any software.
6.5
Central Equipment Slave Shelf
A Slave Shelf can be populated with up to fourteen peripheral cards. If a Slave shelf must be
replaced, all of the resources allocated to the cards on that shelf will be unavailable until the
replacement shelf is installed and operational.
S2
S1
P10
P130
P120
P110
P100
P90
P80
P70
P60
P50
P40
P30
P20
P140
P1314
P910
P56
P1112
P141
P131
P121
P12
P78
P111
P101
P91
P34
P81
P71
P61
P51
P41
P31
P21
P11
Figure 6-4 Slave Shelf Back plane

6.5.1
Shelf Removal
Safety Considerations: There are potentially hazardous voltages present on the shelves above
and below the Slave shelf being removed. Also make sure the cables removed in the next
steps are labelled to facilitate re-connection to the replacement shelf.
Remove the peripheral modules from the shelf, taking careful note of where each was
installed. The jumpers on each of the modules are unique to the line or radio circuits
allocated to the slot in the Slave shelf. They must be returned to the slot from where they
were removed.
Carefully remove power connectors P1, P2, P3 and P6 from the Slave Shelf backplane. In a
lightly loaded shelf, they may not all be connected.
6-10
ATC 2
Harris ATC Solution

Ethernet Switch
Remove the +24V PTT power connector P4.

At the rear of the shelf, remove any 50 pin Champ connectors at P10/P11 through
P140/P141. These are the Peripheral Audio and Control connections from the peripheral
cards to the IDF.
Remove any DB-25 connectors at P12, P34, P56, P78, P910 and P1112. These are the COP
PCM Extension connections to the Slave shelf from a Master shelf.
Remove the four screws that attach the shelf to the cabinet and then remove the shelf from
the cabinet.
6.5.2
Shelf Replacement
6.5.2.1
Setting Switches and Jumpers
There are two sets of DIP switches on a Slave shelf. S1 in the upper right corner (looking
from the rear) determines the left peripheral bank ID (slots 2-8).
S2 in the upper left corner determines the right peripheral bank ID (slots 9-15).
Make sure that the switches are set the same as the switches on the shelf just removed. If in
doubt, refer to the Site Configuration document.
Reverse the procedures in 6.5.1 above. If the cabinet was not powered down, re-install the
power connectors P1, P2 and P4 before inserting the peripheral modules. When re-installing
the modules, make sure that each is installed in the slot from which it was removed.
shelf.
It is normal for the peripheral modules to require two or three minutes before being ready for
operation. It should not be necessary to reboot the system from the SMART, nor should it be
necessary to reload any software.
6.6
Ethernet Switch
There are four 100Base-T Ethernet Switches in each central equipment cabinet, providing a
completely redundant dual network to connect all the COPs. Two of these are dedicated to
the COP system and two are dedicated to the PPCOP system. In each individual system
there is no need to switch from one link to the other when a failure occurs since both of them
are active. The system is looking for two messages for each event, one from each network,
and if one network fails, will generate a SMART error message and an alarm.
ATC 2
6-11

SMART Server
6.6.1
Harris ATC Solution
Ethernet Switch Removal
Other than generating error messages and alarms, there is no system degradation if one or
more switches in ONE network are unserviceable or removed entirely. There are no special
procedures to follow if a switch must be replaced.
Unplug the switch from the AC Power Filter at the rear of the CE cabinet.
Remove all of the Ethernet cables from the switch. All cables should be labelled for easy
identification and re-installation.
Each switch is attached to mounting brackets that are bolted to the faceplate covering the
switch. From the Rear of the CE cabinet, remove the four screws attaching the faceplate and
pull the assembly rearward.
Unplug the AC line cord and remove the switch assembly.
Unbolt the switch from its mounting brackets and remove the switch.
6.6.2
Ethernet Switch Replacement
Reverse the procedures above.

6.6.3
Ethernet Switch Checkout
Allow a minute or two for the system to re-establish communications through the switch just
replaced, and then do the following checks.
At the switch, confirm that a green LED is lit for every connected port. This indicates
normal traffic on the network.
Each COP has a red and a green LED for the network on switch A and the same for the
network on switch B. Ensure that all of the COPs have a green LED lit for both networks A
and B.
At the SMART, confirm that the fault locator shows good status for the networks, and once
the error messages have been cleared, they do not come back.
6.7
SMART Server
The SMART may be located on a helf in the first cabinet of the VCS. The SMART once all
databases are uploaded to the VCSS may be disconnected without degrading VCS operation
however the on-line diagnostic reporting capability of the VCS is lost.
6-12
ATC 2
Harris ATC Solution
6.7.1

SMART Server
SMART Server Removal
Before removing a SMART;

Note the computer name and IP address.
Backup the databases using the SMART Archive utility.
Once the databases are saved, log out of the SMART and shut down the server.
Power off the SMART computer.
Disconnect the SMART from the VCSS
Remove the power connector
Remove the Serial Connection to the COP
Remove the SMART Laptop from the equipment shelf.
6.7.2
SMART Server Replacement
To replace the SMART;

Place the new SMART on the equipment shelf.
Reconnect the connections removed above.
Power up the new SMART computer.
Set the SMART LAN parameters by renaming to the required computer name and setting the
IP address.
Check the version of the SMART Software installed on the laptop. If not the current version
it must be replaced.
Once the correct SMART software is installed, start the SMART, Log on, and Restore the
SMART Databases using the Archive utility.
6.7.3
SMART Server Checkout
Look at the bottom status line on the SMART display; is the SMART active and
communicating with the VCS?
Are Diagnostic messages being displayed?
Can all of the position workstations communicate with the SMART?
Do all functions work?
ATC 2
6-13

SMART Server
Harris ATC Solution
Are all of the database elements present?
6-14
ATC 2

Maintenance B2214027-15 SR1 (Soft)

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Maintenance B2214027-15 SR1 (Soft)

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Liberty-STAR 3

2012 Harris ATC Solutions. All rights reserved.

B2214027-1 SR1 (soft), D2215006-1 SR1 (hard)

Harris ATC Solutions

Updated to ATC2 SW 214-2 SR17

Sept 17, 2008

Harris ATC Solutions

Harris ATC Solutions

ATC Services Team

answer queries and provide information

help diagnose and troubleshoot incidents

dispatch qualified personnel for field support, including:

We offer a complete range of services to support you and your system.

North America toll free: 1-877-ATC-SOLUtions (1-877-282-7658)

Phone anywhere: +1 819 420 1400

Harris ATC Solutions

The Liberty-STAR should be mounted on a concrete or other non-combustible

See the installation instructions before connecting to the power supplies.

Grounding is essential before connecting to the Liberty-STAR to a power supply.

When disconnecting power, disconnect both power inputs.

Keep Away From Live Circuits

Harris ATC Solutions

Removing and installing doors

Ambient temperature and humidity:

Harris ATC Solutions

The equipment is intended to be used in a RESTRICTED ACCESS LOCATION.

The equipment is to be connected to that means; and

Harris ATC Solutions

CE Power Supply Shelf 1

CE Power Supply Shelf 2

To Single Point Grounding

Each of the Equipment Rack/Cabinet Isolated Electronic Ground Buss-Bars are to be

Harris ATC Solutions

Harris ATC Solutions

Harris ATC Solutions

The LIBERTY-STAR is designed to operate without any damage, malfunction or loss of

IEC 68-2-3. Test Ad, test duration 16 h

IEC 68-2-2. Test Bd, test duration 16 h

Humidity (steady state):

Harris ATC Solutions

IEC 68-2-3. Test Ca, test duration 96 h

IEC 68-2-1. Test Aa, test duration 72 h

IEC 68-2-2. Test Ba, test duration 72 h

IEC 68-2-14. Test Na, test duration 3 h, 5 cycles

IEC 68-2-30. Test Db, test duration 144 h

Free fall, wrapped

IEC 68-2-32. Test Ed

> 5 kg, 250 mm

IEC 68-2-32. Test Ed

IEC 68-2-29. Test Eb, 1000 shocks occurring in each

IEC 68-2-6. Test Fc

IEC 68-2-6. Test Fc

Air pressure, low

IEC 68-2-40, Test Z/AM, -55 C, test duration 24 h

IEC 68-2-1. Test Aa, test duration 72 h

IEC 68-2-2. Test Ba, test duration 72 h

IEC 68-2-14. Test Na, test duration 3 h, 5 cycles

Harris ATC Solutions

IEC 68-2-30. Test Db, test duration 144 h

Free fall, wrapped

IEC 68-2-32. Test Ed

> 5 kg, 250 mm

IEC 68-2-32. Test Ed

IEC 68-2-29. Test Eb, 1000 shocks occurring in each

B2214027-1 SR1 (soft), D2215006-1 SR1 (hard)