Professional Documents
Culture Documents
Section B
(each question carries 1 mark)
Ques:1 Operations management is concerned with
Option A the design of a firms productive systems.
Option B the operation of a firms productive systems.
Option C the improvement of a firms productive systems.
Option D all of the above.
Ques:2 The production system that prizes flexibility over efficiency and quality over quantity is known
as
Option A mass production
Option B craft production
Option C lean production
Option D electronic commerce
Ques:3 Dividing a job into a series of small tasks each performed by a different worker is known as
Option A craft production
Option B scientific management
Option C division of labor
Option D interchangeable parts
Ques:4 Which of the following statements is true?
Option A Almost all services and almost all goods are a mixture of a service and a tangible product.
Option B A pure good has no tangible product component.
Option C A pure service has only a tangible product component.
Option D There is no such thing as a pure good.
Ques:5 Which is not true regarding differences between goods and services?
Option A Services are generally produced and consumed simultaneously; tangible goods are not.
Option B
Option C
Option D
Ques:14 A location decision for an appliance manufacturer would tend to have a(n)
Option A cost focus
Option B labour focus
Option C revenue focus
Option D environmental focus
Ques:15 A company has a target output rate of 40 units every five (5) hours when its line is fully
operational. To achieve this target the firm must have a cycle time of
Option A more than 12.50 minutes
Option B more than 10.00 minutes
Option C 7.5 minutes or less
Option D 8 minutes or less
Ques:16 Which of the following describes a process layout?
Option A equipment is general purpose and the workers are unskilled
Option B equipment is specialized and the workers are highly skilled
Option C equipment is general purpose and the workers are highly skilled
Option D equipment is specialized and the workers are unskilled
Ques:17 Which of the following statements is most true?
Option A product layouts are flexible; process layouts are efficient
Option B product layouts are efficient; process layouts are flexible
Option C product and process layouts are equally flexible; neither are efficient
Option D product and process layout are equally efficient; neither are flexible
Ques:18 Which of the following is not a capacity expansion strategy?
Option A Capacity lead strategy
Option B Capacity lag strategy
Option C Capacity stability strategy
Option D Average capacity
Ques:19 What is sometimes referred to as rated capacity?
Option A efficiency
Option B utilization
Option C effective capacity
Option D expected output
Ques:20 The Academic Computing Center has five trainers available in its computer labs to provide
training sessions to students. Assume that the capacity of the system is 1900 students per semester and
the utilization is 90%. If the number of students who actually got their orientation session is 1500, what
is the efficiency of the system?
Option A 1350 students
Option B 1710 students
Option C 75%
Option D 87.7%
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Ques:21 A(n) _______________ is a project team structure that includes members from different
functional areas.
Option A matrix organization
Option B project network
Option C organizational breakdown structure
Option D work breakdown structure
Ques:22 The _______________ is a document that provides a common understanding, justification, and
expected result for a project.
Option A statement of work
Option B work breakdown structure
Option C scope statement.
Option D responsibility assignment matrix
Ques:23 A bar graph displaying when activities are scheduled to start, when they will be finished, and
where extra time is available is known as a
Option A PERT chart.
Option B work breakdown structure (WBS).
Option C Gantt chart.
Option D responsibility assignment matrix (RAM).
Ques:24 The longest path through a project network is referred to as the
Option A activity-on-node path.
Option B path of greatest slack.
Option C critical path.
Option D noncritical path.
Ques:25 Which of the following is not typically considered an objective of scheduling?
Option A minimizing job lateness
Option B maximizing time in the system
Option C minimizing overtime
Option D maximizing machine utilization
Ques:26 The time required to complete a group of jobs is referred to as
Option A flow time.
Option B make span.
Option C completion time.
Option D none of the above.
Ques:27 The sequencing rule that will minimize average job completion time for a set number of jobs to
be processed on one machine is
Option A first-come-first served (FCFS).
Option B longest processing time (LPT).
Option C shortest process time (SPT).
Option D due date (DDATE).
Ques:28 The following set of jobs must be processed serially through a two-step system. Jobwise times
at processes 1 and 2 respectively are, Job A: 12, 9; B: 8, 11; C: 7, 6; D: 10, 14; and E: 5, 8. If Johnsons Rule
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is used to sequence the jobs then Job A would complete processing on operation 2 at
Option A 21
Option B 35
Option C 38
Option D 47
Ques:29 The estimated mean time for an activity with a most likely time (m) equal to 11 days, the
optimistic time (a) equal to 6 days, and the pessimistic time (b) equal to 18 days is
Option A 9.67 days.
Option B 11 days.
Option C 11.33 days.
Option D 11.67 days.
Ques:30 Distributors, warehouses, and retailers are referred to as _____________ supply chain members.
Option A downstream
Option B upstream
Option C procurement
Option D none of the above.
Ques:31 Inventory turnover is computed by
Option A dividing the cost of goods sold by the average aggregate inventory value.
Option B dividing the average aggregate inventory value by costs of goods sold.
Option C multiplying the average aggregate inventory value by cost of goods sold.
Option D subtracting cost of goods sold from the average aggregate inventory value.
Ques:32 Inventory costs _________________ when higher levels of inventory are needed to improve
customer service.
Option A decrease
Option B stay the same
Option C increase
Option D cannot be estimated
Ques:33 Receiving, handling and shipping costs are examples of
Option A shortage costs.
Option B carrying costs.
Option C ordering costs.
Option D none of the above.
Ques:34 In general, as the order size increases
Option A ordering costs decrease and carrying costs increase.
Option B ordering costs increase and carrying costs decrease.
Option C both ordering and carrying costs increase.
Option D both ordering and carrying costs decrease.
Ques:35 Japanese firms used the concept of ___________ to convert from mass production to lean
production.
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Ques:42 The ratio of a firms monthly output to the number of labor hours used in the same month
would be a measure of
Option A labour productivity
Option B capital productivity
Option C machine productivity
Option D multifactor productivity
Ques:43 Japanese firms used the concept of ___________ to convert from mass production to lean
production.
Option A division of labor
Option B scientific management
Option C just-in-time
Option D interchangeable parts
Ques:44 Directly involving employees in the quality-management process is referred to as
Option A partnering
Option B a quality circle
Option C Six Sigma
Option D participative problem solving
Ques:45 All of the following costs are likely to decrease as a result of better quality except
Option A customer dissatisfaction costs
Option B inspection costs
Option C scrap costs
Option D maintenance costs
Ques:46 Which of the following is not an event or concept associated with the quality revolution?
Option A TQM (total quality management)
Option B PERT/CPM
Option C Business process reengineering
Option D JIT
Ques:47 _____________ advocated continuous improvement to the production process to achieve
conformance to specifications and reduce variability.
Option A W. Edwards Deming
Option B Philip Crosby
Option C Kaoru Ishikawa
Option D Frederick Taylor
Ques:48 "Quality Is Free," meaning that the costs of poor quality have been understated, is the work of
Option A W. Edwards Deming
Option B Joseph M. Juran
Option C Philip B. Crosby
Option D Armand Feigenbaum
Ques:49 Making environmentally sound products through efficient processes
Option A is unprofitable, as long as recyclable materials prices are soft
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