Professional Documents
Culture Documents
AUGUST 2016
The following ndings and recommendaJons have been mailed to all elected representaJves on
Staten Island and various city agencies who service the ferry terminals, boats and surrounding
areas. We hope and we look forward to working towards a safer and more accommodaJng
commute.
A special thank you to Borough President James Oddo, Nicholas Siclari, Community Health AcJon
of Staten Island and the New York Public Library for supporJng this Task Force.
Table Overview
The following pages illuminate the breadth of issues and aected areas the Task
Force has idenJed, as well as recommendaJons to responsible agencies on how
best to solve the issue at hand. The recommendaJons are just that, and the Task
Force looks forward to working with the responsible agencies on implemenJng
these or beTer changes. The informaJon is presented in table format, with rows
for idenJed issues, and columns for:
IdenJed Issue
RecommendaJon
Responsible Agencies
Aected Area
Short-codes will be used for locaJons; the St. George Terminal is (SG), Whitehall
Terminal is (WH); and the Staten Island Ferry Boats themselves are (FB), though
we did not specify individual boats. Issues idenJed on boats and terminals are
labeled as (All). Figures (pictures) can be found towards the end of this report.
Issue
RecommendaOon
Agencies
Construct an informaJon booth in/or outside of
Lack of tourist informaJon
the Whitehall Ferry Terminal. Also consider
and signage within the
DOT, NYC &
visitor pamphlets for the boats highlighJng
Co
terminals and on the ferry
Staten Island aTracJons. InformaJon should be
boats.
provided in mulJple languages. See Figure 5.
The frequency of bathroom cleanings should
increase, DOT should add beTer lighJng, and add
Bathrooms unsanitary and
doors to stalls. DOT should also increase the DOT/NYPD
unsightly.
frequency of inspecJons to idenJfy vagrants and
illegal acJviJes.
AddiJonal bathrooms will be DOT should uJlize both bathrooms in the Saint
needed within the terminals George terminal and consider the construcJon of
DOT
once new venues open on
addiJonal downstairs bathrooms in the
Staten Island.
Whitehall terminal. See Figure 4.
Lack of seaJng/countersPeople sit on the oor of the
terminals and place drinks Create more seaJng or more places for people to
DOT
rest with drinks and food.
and items on the window sills.
Seats are ohen occupied by
vagrants.
Area
All
FB
SG, WH
SG, WH
Issue
RecommendaOon
Agencies
Area
Sta needs crowd control training, beTer
coordinaJon between sta, and customer
service training. Training should touch on how to
beTer handle passengers when closing the
Ferry Sta Customer Service.
DOT, Allied Barton WH/SG
terminal doors for deparJng boats. Task Force
members have observed verbal confrontaJons
between riders and DOT/Security sta.
Improve Wi-Fi Service.
DOT
All
Trash Removal.
DOT
All
DOT
All
DOT
All
Issue
RecommendaOon
Agencies
Area
NYPD, Homeless
Services, Parks
WH
Issue
RecommendaOon
Agencies
Area
All
WH
Rules and regulaJons of the Ferry Pass legislaJon, if needed, to bring the DOT's
system do not hold the force of rules up to par with the MTA's, and give them
law and agrant disregard to
the force of law. In the interim and beyond,
audible audio rules, among
increased enforcement of the rules would be
others, is commonplace.
ideal. See Figure 1.
Ticket Vendors.
Issue
RecommendaOon
Agencies
Enforce the rules and regulaJons of use of city
Misuse of city-issued parking issued parking placards in the St. George, where NYPD, Oending
placards.
agencies, DOT
parking is even scarcer, due to development of
the area.
The DOT should establish a current count of
passengers (tourists) and a count as the outlets,
Lack of passenger (tourist) data.
DOT
the wheel, and addiJonal developments come
online on Staten Island.
There is an inadequate amount of
Ensure the new ferries coming into service are
bike racks on the ferries and
designed to accommodate the growing cyclist
ridership is up in NYC. The
populaJon, and allow for more bike racks on
overcrowding of the bike racks is
DOT
exisJng boat racks. If bike rack usage increases,
apparent, with overow bikes
DOT should consider using a porJon of the
being stored on the ground both
unused car port for addiJonal bike racks.
outside and inside.
Bike racks in the terminals, for
bikes being leh in SI, are on the Change the locaJon of the bike racks to allow for
third oor of the terminal, but easier access to cyclists or open bike lane on bus
DOT
ramp.
the entering bike lanes lead to
the ground level.
Area
SG
All
FB
SG
Issue
RecommendaOon
Agencies
Area
DOT
SG
DOT
WH
Issue
RecommendaOon
Agencies
Area
Lack of visitor signage and ADA Provide addiJonal signage for tourists and make
compliant signage for passengers.
signage ADA compliant.
All
DOT
SG, WH
DOT, MTA
WH
Figures
Figures
Figures
Figures