2. Then, the Unit will ask for a Key Combo, press blue, green, gray buttons (in order) for this. 3. Support Menu should appear. 4. Go to Resets menu and use the semi-full reset. Support Menu (Blue for Up, Gray for Down and Green for OK) * Firmware Revision (hint:push gray button to move to the next menu item) * Scan Diagnostics Menu * Reports Menu * Print Tests Menu * System Configuration Menu * Resets Menu * Information Menu