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TATA Interactive Systems GmbH - D-72070 Tbingen

Business Simulation
TOPSIM - Destination Management
Participant report 1

Copyright (c) 2011 by TATA Interactive Systems

Executive Summary / Cable Car Company


for
Participant 1 (Cable Car Company 1)

1. Market Data
In the summer season you achieved a turnover 63,232 days.
In the winter season you achieved a turnover of 207,217 days.
This cumulates to a gross turnover of 9,706,991.43 CHF.

2. Internal processes
Your utilisation in summer was 2.00 %.
Your utilisation in winter was 43.79 %.
Your waiting time in winter was 38.14 minutes.
Your waiting time in summer was 3.19 minutes.
3. Results
Your operating result is 1,457,849.97 CHF.
Taking tax payments into account you had a period net profit of 656,669.98 CHF.
Your interest charge was 519,750.00 CHF.
Your return on sales is 6.76 %.
Your stock quotation is 17.23 CHF.

You took loans to the sum of 9,900,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 1,767,769.98 CHF.

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Destination Overview
for
Participant 1 (Cable Car Company 1)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.75

2.25

2.00

Image of Destination (Index)

2.00

2.00

2.00

Customer Satisfaction of Destination (Index)

1.39

1.46

1.42

Customer Satisfaction Cable Car Company (Index)

1.65

1.65

1.65

Customer Satisfaction Hotel (Index)

1.20

1.20

1.20

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.31

1.53

1.42

Season Duration Cable Car Company (Days)

150.00

135.00

285.00

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

90,915

279,100

370,016

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

136,166

373,465

509,631

Share of Day Tourists in the Destination (%)

22.31

17.69

20.00

Share of Overnight Tourists in the Destination (%)

77.69

82.31

80.00

Share Families(%)

32.00

29.00

30.50

Share Silver Agers(%)

28.00

22.00

25.00

Share DINKS + Singles(%)

20.00

25.00

22.50

Share Young Wild(%)

15.00

20.00

17.50

5.00

4.00

Share Seminar-/ Incentive Customers(%)


Net Profit Cable Car Company(TCHF)

4.50
1,313.34

Net Profit Hotel(TCHF)

250.82

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

290.78

Tourism Intensity

42.55

116.71

Added Value (TCHF)

159.26
11,520.79

Sales Revenue per Tourist(CHF)

54.66

82.34

75.54

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.65

1.65

656.67

Cable Car Company 2

Cable Car Company

1.65

1.65

656.67

DMO

Destination Management
Organisation

1.31

1.53

290.78

Hotel 1

Hotel

1.20

1.20

125.41

Hotel 2

Hotel

1.20

1.20

125.41

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems

Benchmark
for
Participant 1 (Cable Car Company 1)

Overall Market Alpine region

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

100.00

---

Price of Day Pass (CHF) Cable Car Company

24.00

4.17

Price per Overnight Stay (CHF) Hotel

110.00

---

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-30.67

Image of Destination (Index) summer

2.00

---

Attractiveness of Destination (Index) summer

2.00

-12.60

Price 7-Day Pass (CHF) Cable Car Company

282.00

-0.71

Price of Day Pass (CHF) Cable Car Company

50.00

4.00

Price per Overnight Stay (CHF) Hotel

120.00

---

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-27.08

Image of Destination (Index) winter

2.00

---

Attractiveness of Destination (Index) winter

2.00

12.40

winter

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 4

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Market Data
for
Participant 1 (Cable Car Company 1)

General Market Data (in TCHF)


summer
7-Day Passes Sold

winter

Total

451.66

13,321.11

3,161.59

93,247.76

96,409.36

Day Passes Sold

60,070.25

113,969.49

174,039.74

Corresponds to Skier Days / Guest Days

60,070.25

113,969.49

174,039.74

63,232

207,217

270,449

1. Days from reduced 7-Day Pass

1,106.56

32,636.72

33,743.27

2. Days from reduced Day Passes

21,024.59

39,889.32

60,913.91

3. Days from Bulk Buyers Quota

15,807.96

72,526.04

88,334.00

1,264.64

27,974.33

29,238.97

24,028.10

34,190.85

58,218.95

15.71

36.80

26.26

---

---

Price of Skier 7-Day Pass

14.29

40.00

27.14

Reduced Day Pass

20.00

41.60

30.80

Price of Skier Day reduced 7-day Pass

11.43

32.00

21.71

Sales Revenue from 1 (TCHF)

12.65

1,044.37

1,057.02

Sales Revenue from 2

420.49

1,659.40

2,079.89

Sales Revenue from 3

248.41

2,668.96

2,917.37

Sales Revenue from 4

18.07

1,118.97

1,137.04

Sales Revenue from 5

600.70

1,777.92

2,378.63

13.00

124.04

137.05

---

---

---

1,313.32

8,393.67

9,706.99

Artificial Snow Slope, old

---

3,000.00

Artificial Snow Slope, new

---

25.00

Total

---

3,025.00

Artificial Snow-making Costs (TCHF)

---

204.34

Share Families(%)

27.12

21.57

24.35

Share Silver Agers(%)

28.81

19.10

23.96

Share DINKS + Singles(%)

25.42

21.57

23.50

Share Young Wild(%)

10.17

22.02

16.10

8.47

15.73

12.10

Corresponds to Skier Days / Guest Days

Skier days/ guest days

4. Days from regular 7-Day Passes


5. Days from regular Day Passes
Price of Quota (CHF)
Price of Day Pass

Sales Revenue, Restaurant


Sales Revenue, Projects
Sales Revenue, Total (TCHF)

13,772.77

STRUCTURE OF TARGET GROUPS (in %)

Share Seminar-/ Incentive Customers(%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Profit and Loss Statement


for
Participant 1 (Cable Car Company 1)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
9,706.99

---

48.53

---

- Variable useage Costs

3,008.79

---

- Staff Costs

3,533.30

---

204.34

---

1,032.10

---

325.00

---

97.07

---

- Other Expenses

---

---

- Contribution to Project Financing

---

---

1,457.85

---

---

---

- Interest and Similar Expenses

519.75

---

= RESULT OF ORDINARY BUSINESS ACTIVITIES

938.10

---

Extraordinary Income

---

---

- Extraordinary Expenses

---

---

= EXTRAORDINARY RESULT

---

---

= OVERALL RESULT

938.10

---

- Taxes from Income and Proceeds

281.43

---

= NET PROFIT / LOSS FOR PERIOD

656.67

---

656.67

---

---

---

- Allocations to retained earnings

328.33

---

= BALANCE SHEET PROFIT/LOSS

328.33

---

- Dividends Payable

328.33

---

---

---

- Bad Debt Losses

- Artificial Snow-making Costs


- Depreciation
- Marketing Costs
- Tourism Promotion Contribution / Marketing Contribution to
DMO

= OPERATING RESULT
+ Income from Securities

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

4,204.62

---

Free Cash Flow (TCHF)

4,183.62

---

6.76

---

17.23

---

2.00

---

43.79

---

Return on Sales (%)


Share Price (CHF)
Utilisation Cable Car Company/ summer (%)
Utilisation Cable Car Company/ winter (%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Cash Flow Statement and Balance Sheet


for
Participant 1 (Cable Car Company 1)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

100.00

---

CASH INFLOWS
Sales Revenue Inpayments

9,658.46

---

+ Sales of Securities

---

---

+ Income from Securities

---

---

+ Extraordinary Income

---

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

9,658.46

---

Staff Costs

3,533.30

---

+ Material Expenses

3,635.21

---

21.00

---

+ Other Expenses

---

---

+ Purchase of Securities

---

---

519.75

---

---

---

281.43

---

+ Dividend payment of the previous period.

---

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

7,990.69

---

CLOSING CASH BALANCE

1,767.77

100.00

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Investments

+ Interest Expenses
+ Payback short-term loans & overdraft
+ Taxes

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


9,288.90

LIABILITIES

10,300.00 EQUITY CAPITAL

1,156.67

500.00

Subscribed capital

400.00

400.00

Retained Earnings

100.00

100.00

---

---

656.67

---

9,900.00

9,900.00

9,900.00

9,900.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS

1,767.77

100.00 BORROWED CAPITAL

Accounts receivable

---

--- LIABILITIES

Securities

---

--- Liabilities to Bank

Cash

BALANCE SHEET TOTAL

1,767.77

11,056.67

Current period Prev. period

100.00 Residual Terms Over 8 Years

9,900.00

9,900.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

11,056.67

10,400.00

10,400.00 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 1 (Cable Car Company 1)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems

Reports from the Industry


for
Participant 1 (Cable Car Company 1)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

110

110

Price for Standard Menu

23

23

Day Pass

25

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

120

Price for Standard Menu

23

23

Day Pass

52

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.76

Cable Car
Company 2

DMO

6.76

Hotel 1
6.51

Hotel 2
6.16

6.16

Structure of target groups


Families

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

summer

32

28

20

15

winter

29

22

25

20

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

9,288.90

9,288.90

1,220.40

1,220.40

CURRENT ASSETS

1,767.77

1,767.77

390.78

305.01

305.01

Accounts receivable

Securities

1,767.77

1,767.77

390.78

305.01

305.01

11,056.67

11,056.67

390.78

1,525.41

1,525.41

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,156.67

1,156.67

370.78

325.41

325.41

Subscribed capital

400

400

10

100

100

Retained Earnings

100

100

70

100

100

656.67

656.67

290.78

125.41

125.41

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Net profit/loss for period

Overdraft loan
BALANCE SHEET TOTAL

11,056.67

11,056.67

390.78

1,525.41

1,525.41

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems

Decision Form
for
Participant 1 (Cable Car Company 1)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Decisions
Cable Car Company

summer

winter

all-season

Marketing/Sales
Day Pass (CHF)

25

52

Day Pass (CHF)

100

280

20

20
50,000

Rebates/Discounts (%)
Internet Advertising Budget (CHF)

50,000

Promotion Budget (CHF)

national

15,000

Promotion Budget (CHF)

europe

10,000

50,000

Promotion Budget (CHF)

overseas

100,000

10,000

10,000

150

135

25

35

Event Budgets (CHF)


Season Duration (Days)
Bulk Buyer Quota
Tourism Promotion Contribution (% of Sales
Revenue)

Marketing Contribution to DMO (CHF)

Target Group advertisement expenses (CHF)


Families

1,000

5,000

Silver Agers

1,000

5,000

DINKS + Singles

1,000

5,000

Young Wild

1,000

5,000

Seminar-/ Incentive Customers

1,000

5,000

Good and Services / Investments


Service Level (Index)

neutral

Maintenance Intensity (5 Packages)

neutral

Lift Capacities (CHF)

Artificial Snow-making (CHF)

21,000

Projects and Others


Projects

Finances (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Copyright (c) 2011 by TATA Interactive Systems

Executive Summary / Cable Car Company


for
Participant 2 (Cable Car Company 2)

1. Market Data
In the summer season you achieved a turnover 63,232 days.
In the winter season you achieved a turnover of 207,217 days.
This cumulates to a gross turnover of 9,706,991.43 CHF.

2. Internal processes
Your utilisation in summer was 2.00 %.
Your utilisation in winter was 43.79 %.
Your waiting time in winter was 38.14 minutes.
Your waiting time in summer was 3.19 minutes.
3. Results
Your operating result is 1,457,849.97 CHF.
Taking tax payments into account you had a period net profit of 656,669.98 CHF.
Your interest charge was 519,750.00 CHF.
Your return on sales is 6.76 %.
Your stock quotation is 17.23 CHF.

You took loans to the sum of 9,900,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 1,767,769.98 CHF.

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Destination Overview
for
Participant 2 (Cable Car Company 2)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.75

2.25

2.00

Image of Destination (Index)

2.00

2.00

2.00

Customer Satisfaction of Destination (Index)

1.39

1.46

1.42

Customer Satisfaction Cable Car Company (Index)

1.65

1.65

1.65

Customer Satisfaction Hotel (Index)

1.20

1.20

1.20

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.31

1.53

1.42

Season Duration Cable Car Company (Days)

150.00

135.00

285.00

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

90,915

279,100

370,016

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

136,166

373,465

509,631

Share of Day Tourists in the Destination (%)

22.31

17.69

20.00

Share of Overnight Tourists in the Destination (%)

77.69

82.31

80.00

Share Families(%)

32.00

29.00

30.50

Share Silver Agers(%)

28.00

22.00

25.00

Share DINKS + Singles(%)

20.00

25.00

22.50

Share Young Wild(%)

15.00

20.00

17.50

5.00

4.00

Share Seminar-/ Incentive Customers(%)


Net Profit Cable Car Company(TCHF)

4.50
1,313.34

Net Profit Hotel(TCHF)

250.82

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

290.78

Tourism Intensity

42.55

116.71

Added Value (TCHF)

159.26
11,520.79

Sales Revenue per Tourist(CHF)

54.66

82.34

75.54

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.65

1.65

656.67

Cable Car Company 2

Cable Car Company

1.65

1.65

656.67

DMO

Destination Management
Organisation

1.31

1.53

290.78

Hotel 1

Hotel

1.20

1.20

125.41

Hotel 2

Hotel

1.20

1.20

125.41

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems

Benchmark
for
Participant 2 (Cable Car Company 2)

Overall Market Alpine region

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

100.00

---

Price of Day Pass (CHF) Cable Car Company

24.00

4.17

Price per Overnight Stay (CHF) Hotel

110.00

---

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-30.67

Image of Destination (Index) summer

2.00

---

Attractiveness of Destination (Index) summer

2.00

-12.60

Price 7-Day Pass (CHF) Cable Car Company

282.00

-0.71

Price of Day Pass (CHF) Cable Car Company

50.00

4.00

Price per Overnight Stay (CHF) Hotel

120.00

---

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-27.08

Image of Destination (Index) winter

2.00

---

Attractiveness of Destination (Index) winter

2.00

12.40

winter

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 4

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Market Data
for
Participant 2 (Cable Car Company 2)

General Market Data (in TCHF)


summer
7-Day Passes Sold

winter

Total

451.66

13,321.11

3,161.59

93,247.76

96,409.36

Day Passes Sold

60,070.25

113,969.49

174,039.74

Corresponds to Skier Days / Guest Days

60,070.25

113,969.49

174,039.74

63,232

207,217

270,449

1. Days from reduced 7-Day Pass

1,106.56

32,636.72

33,743.27

2. Days from reduced Day Passes

21,024.59

39,889.32

60,913.91

3. Days from Bulk Buyers Quota

15,807.96

72,526.04

88,334.00

1,264.64

27,974.33

29,238.97

24,028.10

34,190.85

58,218.95

15.71

36.80

26.26

---

---

Price of Skier 7-Day Pass

14.29

40.00

27.14

Reduced Day Pass

20.00

41.60

30.80

Price of Skier Day reduced 7-day Pass

11.43

32.00

21.71

Sales Revenue from 1 (TCHF)

12.65

1,044.37

1,057.02

Sales Revenue from 2

420.49

1,659.40

2,079.89

Sales Revenue from 3

248.41

2,668.96

2,917.37

Sales Revenue from 4

18.07

1,118.97

1,137.04

Sales Revenue from 5

600.70

1,777.92

2,378.63

13.00

124.04

137.05

---

---

---

1,313.32

8,393.67

9,706.99

Artificial Snow Slope, old

---

3,000.00

Artificial Snow Slope, new

---

25.00

Total

---

3,025.00

Artificial Snow-making Costs (TCHF)

---

204.34

Share Families(%)

27.12

21.57

24.35

Share Silver Agers(%)

28.81

19.10

23.96

Share DINKS + Singles(%)

25.42

21.57

23.50

Share Young Wild(%)

10.17

22.02

16.10

8.47

15.73

12.10

Corresponds to Skier Days / Guest Days

Skier days/ guest days

4. Days from regular 7-Day Passes


5. Days from regular Day Passes
Price of Quota (CHF)
Price of Day Pass

Sales Revenue, Restaurant


Sales Revenue, Projects
Sales Revenue, Total (TCHF)

13,772.77

STRUCTURE OF TARGET GROUPS (in %)

Share Seminar-/ Incentive Customers(%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Profit and Loss Statement


for
Participant 2 (Cable Car Company 2)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
9,706.99

---

48.53

---

- Variable useage Costs

3,008.79

---

- Staff Costs

3,533.30

---

204.34

---

1,032.10

---

325.00

---

97.07

---

- Other Expenses

---

---

- Contribution to Project Financing

---

---

1,457.85

---

---

---

- Interest and Similar Expenses

519.75

---

= RESULT OF ORDINARY BUSINESS ACTIVITIES

938.10

---

Extraordinary Income

---

---

- Extraordinary Expenses

---

---

= EXTRAORDINARY RESULT

---

---

= OVERALL RESULT

938.10

---

- Taxes from Income and Proceeds

281.43

---

= NET PROFIT / LOSS FOR PERIOD

656.67

---

656.67

---

---

---

- Allocations to retained earnings

328.33

---

= BALANCE SHEET PROFIT/LOSS

328.33

---

- Dividends Payable

328.33

---

---

---

- Bad Debt Losses

- Artificial Snow-making Costs


- Depreciation
- Marketing Costs
- Tourism Promotion Contribution / Marketing Contribution to
DMO

= OPERATING RESULT
+ Income from Securities

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

4,204.62

---

Free Cash Flow (TCHF)

4,183.62

---

6.76

---

17.23

---

2.00

---

43.79

---

Return on Sales (%)


Share Price (CHF)
Utilisation Cable Car Company/ summer (%)
Utilisation Cable Car Company/ winter (%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Cash Flow Statement and Balance Sheet


for
Participant 2 (Cable Car Company 2)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

100.00

---

CASH INFLOWS
Sales Revenue Inpayments

9,658.46

---

+ Sales of Securities

---

---

+ Income from Securities

---

---

+ Extraordinary Income

---

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

9,658.46

---

Staff Costs

3,533.30

---

+ Material Expenses

3,635.21

---

21.00

---

+ Other Expenses

---

---

+ Purchase of Securities

---

---

519.75

---

---

---

281.43

---

+ Dividend payment of the previous period.

---

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

7,990.69

---

CLOSING CASH BALANCE

1,767.77

100.00

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Investments

+ Interest Expenses
+ Payback short-term loans & overdraft
+ Taxes

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


9,288.90

LIABILITIES

10,300.00 EQUITY CAPITAL

1,156.67

500.00

Subscribed capital

400.00

400.00

Retained Earnings

100.00

100.00

---

---

656.67

---

9,900.00

9,900.00

9,900.00

9,900.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS

1,767.77

100.00 BORROWED CAPITAL

Accounts receivable

---

--- LIABILITIES

Securities

---

--- Liabilities to Bank

Cash

BALANCE SHEET TOTAL

1,767.77

11,056.67

Current period Prev. period

100.00 Residual Terms Over 8 Years

9,900.00

9,900.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

11,056.67

10,400.00

10,400.00 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 2 (Cable Car Company 2)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems

Reports from the Industry


for
Participant 2 (Cable Car Company 2)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

110

110

Price for Standard Menu

23

23

Day Pass

25

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

120

Price for Standard Menu

23

23

Day Pass

52

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.76

Cable Car
Company 2

DMO

6.76

Hotel 1
6.51

Hotel 2
6.16

6.16

Structure of target groups


Families

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

summer

32

28

20

15

winter

29

22

25

20

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

9,288.90

9,288.90

1,220.40

1,220.40

CURRENT ASSETS

1,767.77

1,767.77

390.78

305.01

305.01

Accounts receivable

Securities

1,767.77

1,767.77

390.78

305.01

305.01

11,056.67

11,056.67

390.78

1,525.41

1,525.41

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,156.67

1,156.67

370.78

325.41

325.41

Subscribed capital

400

400

10

100

100

Retained Earnings

100

100

70

100

100

656.67

656.67

290.78

125.41

125.41

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Net profit/loss for period

Overdraft loan
BALANCE SHEET TOTAL

11,056.67

11,056.67

390.78

1,525.41

1,525.41

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems

Decision Form
for
Participant 2 (Cable Car Company 2)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Decisions
Cable Car Company

summer

winter

all-season

Marketing/Sales
Day Pass (CHF)

25

52

Day Pass (CHF)

100

280

20

20
50,000

Rebates/Discounts (%)
Internet Advertising Budget (CHF)

50,000

Promotion Budget (CHF)

national

15,000

Promotion Budget (CHF)

europe

10,000

50,000

Promotion Budget (CHF)

overseas

100,000

10,000

10,000

150

135

25

35

Event Budgets (CHF)


Season Duration (Days)
Bulk Buyer Quota
Tourism Promotion Contribution (% of Sales
Revenue)

Marketing Contribution to DMO (CHF)

Target Group advertisement expenses (CHF)


Families

1,000

5,000

Silver Agers

1,000

5,000

DINKS + Singles

1,000

5,000

Young Wild

1,000

5,000

Seminar-/ Incentive Customers

1,000

5,000

Good and Services / Investments


Service Level (Index)

neutral

Maintenance Intensity (5 Packages)

neutral

Lift Capacities (CHF)

Artificial Snow-making (CHF)

21,000

Projects and Others


Projects

Finances (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Executive Summary / Destination Management Organisation


for
Participant 3 (DMO)

1. Market Data
In the summer season you transported 17,395 guests.
In the winter season you transported 60,299 guests.
In the summer season you serviced 8,349 tourist information guests.
In the winter season you serviced 12,490 tourist information guests.
In the summer season you achieved a turnover 849.26 packages.
In the winter season you achieved a turnover of 3,806.93 packages.
This cumulates to a gross turnover of 4,465,452.62 CHF.

2. Internal processes
The summer destination image deviates 0.00 % from comparable regions.
The winter destination image deviates 0.00 % from comparable regions.
The sumer destination attractiveness deviates -12.60 % from comparable regions.
The winter destination attractiveness deviates 12.40 % from comparable regions.
3. Results
Your operating result is -2,218,405.51 CHF.
Taking tax payments into account you had a period net profit of 290,780.24 CHF.
Your interest charge was 1,050.00 CHF.
Your return on sales is 6.51 %.
Your stock quotation is 101.39 CHF.

You took loans to the sum of 20,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 390,780.24 CHF.

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Destination Overview
for
Participant 3 (DMO)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.75

2.25

2.00

Image of Destination (Index)

2.00

2.00

2.00

Customer Satisfaction of Destination (Index)

1.39

1.46

1.42

Customer Satisfaction Cable Car Company (Index)

1.65

1.65

1.65

Customer Satisfaction Hotel (Index)

1.20

1.20

1.20

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.31

1.53

1.42

Season Duration Cable Car Company (Days)

150.00

135.00

285.00

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

90,915

279,100

370,016

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

136,166

373,465

509,631

Share of Day Tourists in the Destination (%)

22.31

17.69

20.00

Share of Overnight Tourists in the Destination (%)

77.69

82.31

80.00

Share Families(%)

32.00

29.00

30.50

Share Silver Agers(%)

28.00

22.00

25.00

Share DINKS + Singles(%)

20.00

25.00

22.50

Share Young Wild(%)

15.00

20.00

17.50

5.00

4.00

Share Seminar-/ Incentive Customers(%)


Net Profit Cable Car Company(TCHF)

4.50
1,313.34

Net Profit Hotel(TCHF)

250.82

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

290.78

Tourism Intensity

42.55

116.71

Added Value (TCHF)

159.26
11,520.79

Sales Revenue per Tourist(CHF)

54.66

82.34

75.54

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.65

1.65

656.67

Cable Car Company 2

Cable Car Company

1.65

1.65

656.67

DMO

Destination Management
Organisation

1.31

1.53

290.78

Hotel 1

Hotel

1.20

1.20

125.41

Hotel 2

Hotel

1.20

1.20

125.41

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Benchmark
for
Participant 3 (DMO)

Overall Market Alpine region

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

100.00

---

Price of Day Pass (CHF) Cable Car Company

24.00

4.17

Price per Overnight Stay (CHF) Hotel

110.00

---

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-30.67

Image of Destination (Index) summer

2.00

---

Attractiveness of Destination (Index) summer

2.00

-12.60

Price 7-Day Pass (CHF) Cable Car Company

282.00

-0.71

Price of Day Pass (CHF) Cable Car Company

50.00

4.00

Price per Overnight Stay (CHF) Hotel

120.00

---

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-27.08

Image of Destination (Index) winter

2.00

---

Attractiveness of Destination (Index) winter

2.00

12.40

winter

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Market Data
for
Participant 3 (DMO)

Business Simulation
TOPSIM - Destination Management
Participant report 4

General Market Data (in TCHF)


summer
Sales Revenue, Tourist Information

winter

Total

32.06

47.96

3.90

13.51

17.40

713.38

3,654.65

4,368.02

Sales Revenue, Projects

---

---

---

Expenditures Royalties

---

---

---

Onetime Royality

---

---

234.86

Income Marketing Contribution

---

---

---

Income Community

---

---

2,400.00

Variable Costs Tourist Information

---

---

24.01

Fixed Costs, Tourist Information

---

---

25.00

Total Costs, Touristinfo

---

---

49.01

Variable Costs, Local Transport

---

---

31.08

Fixed Costs, Local Transport

---

---

250.00

Total Costs, Local Transport

---

---

281.08

Share Families(%)

45.83

32.43

39.13

Share Silver Agers(%)

33.33

29.73

31.53

Share DINKS + Singles(%)

8.33

16.22

12.27

Share Young Wild(%)

8.33

13.51

10.92

Share Seminar-/ Incentive Customers(%)

4.17

8.11

6.14

Sales Revenue, Local Transport


Sales Revenue, Packages

80.03

STRUCTURE OF TARGET GROUPS (in %)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Profit and Loss Statement


for
Participant 3 (DMO)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
4,465.45

---

22.33

---

- Material Costs / Purchasing Costs

4,096.57

---

- Staff Costs

1,696.87

---

- Operating Costs Tourist Information

49.01

---

- Operating Costs Local Transportation

281.08

---

---

---

- Marketing Costs

538.00

---

- Other Expenses

---

---

- Contribution to Project Financing

---

---

-2,218.41

---

---

---

1.05

---

-2,219.46

---

2,634.86

---

---

---

2,634.86

---

= OVERALL RESULT

415.40

---

- Taxes from Income and Proceeds

124.62

---

= NET PROFIT / LOSS FOR PERIOD

290.78

---

290.78

---

---

---

- Allocations to retained earnings

145.39

---

= BALANCE SHEET PROFIT/LOSS

145.39

---

- Dividends Payable

145.39

---

---

---

- Bad Debt Losses

- Depreciation

= OPERATING RESULT
+ Income from Securities
- Interest and Similar Expenses
= RESULT OF ORDINARY BUSINESS ACTIVITIES
Extraordinary Income
- Extraordinary Expenses
= EXTRAORDINARY RESULT

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

-1,906.86

---

Free Cash Flow (TCHF)

-1,906.86

---

6.51

---

101.39

---

Return on Sales (%)


Share Price (CHF)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Cash Flow Statement and Balance Sheet


for
Participant 3 (DMO)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

100.00

---

CASH INFLOWS
Sales Revenue Inpayments

4,443.13

---

+ Sales of Securities

---

---

+ Income from Securities

---

---

2,634.86

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

7,077.98

---

Staff Costs

1,696.87

---

+ Material Expenses

4,964.66

---

+ Investments

---

---

+ Other Expenses

---

---

+ Purchase of Securities

---

---

1.05

---

---

---

124.62

---

+ Dividend payment of the previous period.

---

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

6,787.20

---

CLOSING CASH BALANCE

390.78

100.00

+ Extraordinary Income

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Interest Expenses
+ Payback short-term loans & overdraft
+ Taxes

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


---

LIABILITIES

--- EQUITY CAPITAL

370.78

80.00

Subscribed capital

10.00

10.00

Retained Earnings

70.00

70.00

---

---

290.78

---

20.00

20.00

20.00

20.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS

390.78

100.00 BORROWED CAPITAL

Accounts receivable

---

--- LIABILITIES

Securities

---

--- Liabilities to Bank

Cash

BALANCE SHEET TOTAL

390.78

390.78

Current period Prev. period

100.00 Residual Terms Over 8 Years

20.00

20.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

390.78

100.00

100.00 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 3 (DMO)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Reports from the Industry


for
Participant 3 (DMO)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

110

110

Price for Standard Menu

23

23

Day Pass

25

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

120

Price for Standard Menu

23

23

Day Pass

52

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.76

Cable Car
Company 2

DMO

6.76

Hotel 1
6.51

Hotel 2
6.16

6.16

Structure of target groups


Families

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

summer

32

28

20

15

winter

29

22

25

20

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

9,288.90

9,288.90

1,220.40

1,220.40

CURRENT ASSETS

1,767.77

1,767.77

390.78

305.01

305.01

Accounts receivable

Securities

1,767.77

1,767.77

390.78

305.01

305.01

11,056.67

11,056.67

390.78

1,525.41

1,525.41

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,156.67

1,156.67

370.78

325.41

325.41

Subscribed capital

400

400

10

100

100

Retained Earnings

100

100

70

100

100

656.67

656.67

290.78

125.41

125.41

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Net profit/loss for period

Overdraft loan
BALANCE SHEET TOTAL

11,056.67

11,056.67

390.78

1,525.41

1,525.41

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Decision Form
for
Participant 3 (DMO)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Decisions
Destination Management Organisation

summer

winter

all-season

Marketing/Sales
Advertising(CHF)
Families

60,000

50,000

Silver Agers

50,000

20,000

DINKS + Singles

25,000

40,000

Young Wild

20,000

20,000

Seminar-/ Incentive Customers

25,000

15,000

Press (PR)

30,000

30,000

CI (Corporate Identity)

30,000

Event Budgets (CHF)

100,000

Promotion Budget (CHF)

national

5,000

Promotion Budget (CHF)

europe

1,000

1,000
5,000

Promotion Budget (CHF)

overseas

1,000

10,000

20,000

60,000

Good and Services / Investments (CHF)


Projects

Continual Maintenance (Cross Country Skiing


Network / Trails)
Service Level (Tourist Information) (Index)

neutral

Service Level (Local Transportion) (Index)

neutral

Commission Rate Packages (% from Sales


Revenue Packages)

8.75

8.75

Finances I (Decision by board !)


Tourism Promotion Contribution / Marketing Contribution to DMO (% of Sales
Revenue)
Application for Funds (Community) (CHF)

1
2,400,000

Finances II (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

Transfer Payments / Allocation

Instruction

(CHF)

summer

winter

Cable Car Company 1

Cable Car Company 2

DMO

Hotel 1

Hotel 2

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Copyright (c) 2011 by TATA Interactive Systems

Executive Summary / Hotel


for
Participant 4 (Hotel 1)

1. Market Data
In the summer season you achieved a turnover of 5,411 overnight stays.
In the winter season you achieved a turnover of 7,636 overnight stays.
This cumulates to a gross turnover of 2,035,801.02 CHF.
In the summer season you achieved a booking rate of 37.82 % for regular customers.
In the winter season you achieved a booking rate of 36.28 % for regular customers.

2. Internal processes
The occupancy of your hotel in summer was 49.80 %.
The occupancy of your hotel in winter was 74.96 %.
3. Results
Your operating result is 242,158.76 CHF.
Taking tax payments into account you had a period net profit of 125,411.13 CHF.
Your interest charge was 63,000.00 CHF.
Your return on sales is 6.16 %.
Your stock quotation is 27.49 CHF.

You took loans to the sum of 1,200,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 305,011.13 CHF.

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Destination Overview
for
Participant 4 (Hotel 1)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.75

2.25

2.00

Image of Destination (Index)

2.00

2.00

2.00

Customer Satisfaction of Destination (Index)

1.39

1.46

1.42

Customer Satisfaction Cable Car Company (Index)

1.65

1.65

1.65

Customer Satisfaction Hotel (Index)

1.20

1.20

1.20

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.31

1.53

1.42

Season Duration Cable Car Company (Days)

150.00

135.00

285.00

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

90,915

279,100

370,016

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

136,166

373,465

509,631

Share of Day Tourists in the Destination (%)

22.31

17.69

20.00

Share of Overnight Tourists in the Destination (%)

77.69

82.31

80.00

Share Families(%)

32.00

29.00

30.50

Share Silver Agers(%)

28.00

22.00

25.00

Share DINKS + Singles(%)

20.00

25.00

22.50

Share Young Wild(%)

15.00

20.00

17.50

5.00

4.00

Share Seminar-/ Incentive Customers(%)


Net Profit Cable Car Company(TCHF)

4.50
1,313.34

Net Profit Hotel(TCHF)

250.82

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

290.78

Tourism Intensity

42.55

116.71

Added Value (TCHF)

159.26
11,520.79

Sales Revenue per Tourist(CHF)

54.66

82.34

75.54

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.65

1.65

656.67

Cable Car Company 2

Cable Car Company

1.65

1.65

656.67

DMO

Destination Management
Organisation

1.31

1.53

290.78

Hotel 1

Hotel

1.20

1.20

125.41

Hotel 2

Hotel

1.20

1.20

125.41

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Benchmark
for
Participant 4 (Hotel 1)

Overall Market Alpine region

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

100.00

---

Price of Day Pass (CHF) Cable Car Company

24.00

4.17

Price per Overnight Stay (CHF) Hotel

110.00

---

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-30.67

Image of Destination (Index) summer

2.00

---

Attractiveness of Destination (Index) summer

2.00

-12.60

Price 7-Day Pass (CHF) Cable Car Company

282.00

-0.71

Price of Day Pass (CHF) Cable Car Company

50.00

4.00

Price per Overnight Stay (CHF) Hotel

120.00

---

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-27.08

Image of Destination (Index) winter

2.00

---

Attractiveness of Destination (Index) winter

2.00

12.40

winter

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Market Data
for
Participant 4 (Hotel 1)

Business Simulation
TOPSIM - Destination Management
Participant report 4

General Market Data (in TCHF)


summer

winter

Total

Overnight Capacity (calculated beds)

16,015

18,017

34,031

Overnight Capacity (actual beds)

12,072

13,581

25,653

1.80

1.50

1.65

10,865

10,186

21,051

Overnight Stays (Total)

5,411

7,636

13,047

Overnight Stays (Full-paying Guests)

2,152

4,581

6,733

Overnight Stays (Bulk Buyer)

3,259

3,055

6,314

0.50

0.75

0.62

Bulk Buyer Price (CHF)

104.50

114.00

218.50

Sales Revenue, Accomodation, Full-paying Guests (TCHF)

236.73

549.67

786.40

Sales Revenue Accomodation, Bulk Buyers (TCHF)

340.54

348.28

688.82

Sales Revenue, Restoration (TCHF)

173.18

269.38

442.57

46.18

71.84

118.02

---

---

---

796.64

1,239.16

2,035.80

Average Occupancy per Room


Actual Capacity as per Occupancy

Utilisation (%)

Sales Revenue from other Services (TCHF)


Sales Revenue, Projects (TCHF)
Sales Revenue, Total (TCHF)
FIXED ASSETS (in TCHF)
Current period
Accomodation

Prev. period
8.10

---

49.50

50.00

Restaurant/Cuisine

666.00

700.00

Seminar area

496.80

550.00

---

---

Share Families(%)

39.71

34.05

36.88

Share Silver Agers(%)

27.85

22.58

25.22

Share DINKS + Singles(%)

15.37

21.03

18.20

Share Young Wild(%)

10.49

14.45

12.47

6.58

7.89

7.23

Wellness

Projects
STRUCTURE OF TARGET GROUPS (in %)

Share Seminar-/ Incentive Customers(%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Profit and Loss Statement


for
Participant 4 (Hotel 1)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
2,035.80

---

10.18

---

- Variable useage Costs

722.65

---

- Staff Costs

787.85

---

- Depreciation

135.60

---

- Sales costs

117.00

---

20.36

---

- Other Expenses

---

---

- Contribution to Project Financing

---

---

242.16

---

---

---

63.00

---

179.16

---

Extraordinary Income

---

---

- Extraordinary Expenses

---

---

= EXTRAORDINARY RESULT

---

---

179.16

---

- Taxes from Income and Proceeds

53.75

---

= NET PROFIT / LOSS FOR PERIOD

125.41

---

125.41

---

---

---

- Allocations to retained earnings

62.71

---

= BALANCE SHEET PROFIT/LOSS

62.71

---

- Dividends Payable

62.71

---

---

---

- Bad Debt Losses

- Tourism Promotion Contribution / Marketing Contribution to


DMO

= OPERATING RESULT
+ Income from Securities
- Interest and Similar Expenses
= RESULT OF ORDINARY BUSINESS ACTIVITIES

= OVERALL RESULT

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

591.73

---

Free Cash Flow (TCHF)

535.73

---

6.16

---

Share Price (CHF)

27.49

---

Occupancy Hotel/ summer (%)

49.80

---

Occupancy Hotel/ winter (%)

74.96

---

Return on Sales (%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Cash Flow Statement and Balance Sheet


for
Participant 4 (Hotel 1)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

100.00

---

CASH INFLOWS
Sales Revenue Inpayments

2,025.62

---

+ Sales of Securities

---

---

+ Income from Securities

---

---

+ Extraordinary Income

---

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

2,025.62

---

Staff Costs

787.85

---

+ Material Expenses

860.01

---

56.00

---

+ Other Expenses

---

---

+ Purchase of Securities

---

---

63.00

---

---

---

53.75

---

+ Dividend payment of the previous period.

---

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

1,820.61

---

CLOSING CASH BALANCE

305.01

100.00

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Investments

+ Interest Expenses
+ Payback short-term loans & overdraft
+ Taxes

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


1,220.40

LIABILITIES

1,300.00 EQUITY CAPITAL

325.41

200.00

Subscribed capital

100.00

100.00

Retained Earnings

100.00

100.00

---

---

125.41

---

1,200.00

1,200.00

1,200.00

1,200.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS

305.01

100.00 BORROWED CAPITAL

Accounts receivable

---

--- LIABILITIES

Securities

---

--- Liabilities to Bank

Cash

BALANCE SHEET TOTAL

305.01

1,525.41

Current period Prev. period

100.00 Residual Terms Over 8 Years

1,200.00

1,200.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

1,525.41

1,400.00

1,400.00 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 4 (Hotel 1)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Reports from the Industry


for
Participant 4 (Hotel 1)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

110

110

Price for Standard Menu

23

23

Day Pass

25

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

120

Price for Standard Menu

23

23

Day Pass

52

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.76

Cable Car
Company 2

DMO

6.76

Hotel 1
6.51

Hotel 2
6.16

6.16

Structure of target groups


Families

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

summer

32

28

20

15

winter

29

22

25

20

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

9,288.90

9,288.90

1,220.40

1,220.40

CURRENT ASSETS

1,767.77

1,767.77

390.78

305.01

305.01

Accounts receivable

Securities

1,767.77

1,767.77

390.78

305.01

305.01

11,056.67

11,056.67

390.78

1,525.41

1,525.41

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,156.67

1,156.67

370.78

325.41

325.41

Subscribed capital

400

400

10

100

100

Retained Earnings

100

100

70

100

100

656.67

656.67

290.78

125.41

125.41

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Net profit/loss for period

Overdraft loan
BALANCE SHEET TOTAL

11,056.67

11,056.67

390.78

1,525.41

1,525.41

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Decision Form
for
Participant 4 (Hotel 1)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Decisions
Hotel

summer

winter

all-season

Marketing/Sales
Price per Overnight Stay (CHF)
CRM Budget (CHF)
Season Duration (Days)
Share of Beds for Bulk Buyers (%)
Rebates (%)

110

120

50,000

50,000

160

180

30

30

Price for Standard Menu (CHF)

23

Tourism Promotion Contribution (% of Sales


Revenue)

Marketing Contribution to DMO (CHF)

Target Group advertisement expenses (CHF)


Families

5,000

6,000

5,000

DINKS + Singles

500

Young Wild

500

Silver Agers

Seminar-/ Incentive Customers


Good and Services / Investments (CHF)
Service Level (Index)

neutral

Seminar area

2,000

Hotel

3,000

Restaurant/Cuisine

40,000

Wellness

5,000

Expansions

6,000

Projects and Others


Purchasing Cooperation
Projects

Finances (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Copyright (c) 2011 by TATA Interactive Systems

Executive Summary / Hotel


for
Participant 5 (Hotel 2)

1. Market Data
In the summer season you achieved a turnover of 5,411 overnight stays.
In the winter season you achieved a turnover of 7,636 overnight stays.
This cumulates to a gross turnover of 2,035,801.02 CHF.
In the summer season you achieved a booking rate of 37.82 % for regular customers.
In the winter season you achieved a booking rate of 36.28 % for regular customers.

2. Internal processes
The occupancy of your hotel in summer was 49.80 %.
The occupancy of your hotel in winter was 74.96 %.
3. Results
Your operating result is 242,158.76 CHF.
Taking tax payments into account you had a period net profit of 125,411.13 CHF.
Your interest charge was 63,000.00 CHF.
Your return on sales is 6.16 %.
Your stock quotation is 27.49 CHF.

You took loans to the sum of 1,200,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 305,011.13 CHF.

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Destination Overview
for
Participant 5 (Hotel 2)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.75

2.25

2.00

Image of Destination (Index)

2.00

2.00

2.00

Customer Satisfaction of Destination (Index)

1.39

1.46

1.42

Customer Satisfaction Cable Car Company (Index)

1.65

1.65

1.65

Customer Satisfaction Hotel (Index)

1.20

1.20

1.20

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.31

1.53

1.42

Season Duration Cable Car Company (Days)

150.00

135.00

285.00

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

90,915

279,100

370,016

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

136,166

373,465

509,631

Share of Day Tourists in the Destination (%)

22.31

17.69

20.00

Share of Overnight Tourists in the Destination (%)

77.69

82.31

80.00

Share Families(%)

32.00

29.00

30.50

Share Silver Agers(%)

28.00

22.00

25.00

Share DINKS + Singles(%)

20.00

25.00

22.50

Share Young Wild(%)

15.00

20.00

17.50

5.00

4.00

Share Seminar-/ Incentive Customers(%)


Net Profit Cable Car Company(TCHF)

4.50
1,313.34

Net Profit Hotel(TCHF)

250.82

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

290.78

Tourism Intensity

42.55

116.71

Added Value (TCHF)

159.26
11,520.79

Sales Revenue per Tourist(CHF)

54.66

82.34

75.54

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.65

1.65

656.67

Cable Car Company 2

Cable Car Company

1.65

1.65

656.67

DMO

Destination Management
Organisation

1.31

1.53

290.78

Hotel 1

Hotel

1.20

1.20

125.41

Hotel 2

Hotel

1.20

1.20

125.41

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Benchmark
for
Participant 5 (Hotel 2)

Overall Market Alpine region

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

100.00

---

Price of Day Pass (CHF) Cable Car Company

24.00

4.17

Price per Overnight Stay (CHF) Hotel

110.00

---

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-30.67

Image of Destination (Index) summer

2.00

---

Attractiveness of Destination (Index) summer

2.00

-12.60

Price 7-Day Pass (CHF) Cable Car Company

282.00

-0.71

Price of Day Pass (CHF) Cable Car Company

50.00

4.00

Price per Overnight Stay (CHF) Hotel

120.00

---

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-27.08

Image of Destination (Index) winter

2.00

---

Attractiveness of Destination (Index) winter

2.00

12.40

winter

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Market Data
for
Participant 5 (Hotel 2)

Business Simulation
TOPSIM - Destination Management
Participant report 4

General Market Data (in TCHF)


summer

winter

Total

Overnight Capacity (calculated beds)

16,015

18,017

34,031

Overnight Capacity (actual beds)

12,072

13,581

25,653

1.80

1.50

1.65

10,865

10,186

21,051

Overnight Stays (Total)

5,411

7,636

13,047

Overnight Stays (Full-paying Guests)

2,152

4,581

6,733

Overnight Stays (Bulk Buyer)

3,259

3,055

6,314

0.50

0.75

0.62

Bulk Buyer Price (CHF)

104.50

114.00

218.50

Sales Revenue, Accomodation, Full-paying Guests (TCHF)

236.73

549.67

786.40

Sales Revenue Accomodation, Bulk Buyers (TCHF)

340.54

348.28

688.82

Sales Revenue, Restoration (TCHF)

173.18

269.38

442.57

46.18

71.84

118.02

---

---

---

796.64

1,239.16

2,035.80

Average Occupancy per Room


Actual Capacity as per Occupancy

Utilisation (%)

Sales Revenue from other Services (TCHF)


Sales Revenue, Projects (TCHF)
Sales Revenue, Total (TCHF)
FIXED ASSETS (in TCHF)
Current period
Accomodation

Prev. period
8.10

---

49.50

50.00

Restaurant/Cuisine

666.00

700.00

Seminar area

496.80

550.00

---

---

Share Families(%)

39.71

34.05

36.88

Share Silver Agers(%)

27.85

22.58

25.22

Share DINKS + Singles(%)

15.37

21.03

18.20

Share Young Wild(%)

10.49

14.45

12.47

6.58

7.89

7.23

Wellness

Projects
STRUCTURE OF TARGET GROUPS (in %)

Share Seminar-/ Incentive Customers(%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Profit and Loss Statement


for
Participant 5 (Hotel 2)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
2,035.80

---

10.18

---

- Variable useage Costs

722.65

---

- Staff Costs

787.85

---

- Depreciation

135.60

---

- Sales costs

117.00

---

20.36

---

- Other Expenses

---

---

- Contribution to Project Financing

---

---

242.16

---

---

---

63.00

---

179.16

---

Extraordinary Income

---

---

- Extraordinary Expenses

---

---

= EXTRAORDINARY RESULT

---

---

179.16

---

- Taxes from Income and Proceeds

53.75

---

= NET PROFIT / LOSS FOR PERIOD

125.41

---

125.41

---

---

---

- Allocations to retained earnings

62.71

---

= BALANCE SHEET PROFIT/LOSS

62.71

---

- Dividends Payable

62.71

---

---

---

- Bad Debt Losses

- Tourism Promotion Contribution / Marketing Contribution to


DMO

= OPERATING RESULT
+ Income from Securities
- Interest and Similar Expenses
= RESULT OF ORDINARY BUSINESS ACTIVITIES

= OVERALL RESULT

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

591.73

---

Free Cash Flow (TCHF)

535.73

---

6.16

---

Share Price (CHF)

27.49

---

Occupancy Hotel/ summer (%)

49.80

---

Occupancy Hotel/ winter (%)

74.96

---

Return on Sales (%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Cash Flow Statement and Balance Sheet


for
Participant 5 (Hotel 2)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

100.00

---

CASH INFLOWS
Sales Revenue Inpayments

2,025.62

---

+ Sales of Securities

---

---

+ Income from Securities

---

---

+ Extraordinary Income

---

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

2,025.62

---

Staff Costs

787.85

---

+ Material Expenses

860.01

---

56.00

---

+ Other Expenses

---

---

+ Purchase of Securities

---

---

63.00

---

---

---

53.75

---

+ Dividend payment of the previous period.

---

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

1,820.61

---

CLOSING CASH BALANCE

305.01

100.00

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Investments

+ Interest Expenses
+ Payback short-term loans & overdraft
+ Taxes

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


1,220.40

LIABILITIES

1,300.00 EQUITY CAPITAL

325.41

200.00

Subscribed capital

100.00

100.00

Retained Earnings

100.00

100.00

---

---

125.41

---

1,200.00

1,200.00

1,200.00

1,200.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS

305.01

100.00 BORROWED CAPITAL

Accounts receivable

---

--- LIABILITIES

Securities

---

--- Liabilities to Bank

Cash

BALANCE SHEET TOTAL

305.01

1,525.41

Current period Prev. period

100.00 Residual Terms Over 8 Years

1,200.00

1,200.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

1,525.41

1,400.00

1,400.00 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 5 (Hotel 2)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Reports from the Industry


for
Participant 5 (Hotel 2)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

110

110

Price for Standard Menu

23

23

Day Pass

25

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

120

Price for Standard Menu

23

23

Day Pass

52

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.76

Cable Car
Company 2

DMO

6.76

Hotel 1
6.51

Hotel 2
6.16

6.16

Structure of target groups


Families

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

summer

32

28

20

15

winter

29

22

25

20

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

9,288.90

9,288.90

1,220.40

1,220.40

CURRENT ASSETS

1,767.77

1,767.77

390.78

305.01

305.01

Accounts receivable

Securities

1,767.77

1,767.77

390.78

305.01

305.01

11,056.67

11,056.67

390.78

1,525.41

1,525.41

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,156.67

1,156.67

370.78

325.41

325.41

Subscribed capital

400

400

10

100

100

Retained Earnings

100

100

70

100

100

656.67

656.67

290.78

125.41

125.41

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Net profit/loss for period

Overdraft loan
BALANCE SHEET TOTAL

11,056.67

11,056.67

390.78

1,525.41

1,525.41

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 0

Decision Form
for
Participant 5 (Hotel 2)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Decisions
Hotel

summer

winter

all-season

Marketing/Sales
Price per Overnight Stay (CHF)
CRM Budget (CHF)
Season Duration (Days)
Share of Beds for Bulk Buyers (%)
Rebates (%)

110

120

50,000

50,000

160

180

30

30

Price for Standard Menu (CHF)

23

Tourism Promotion Contribution (% of Sales


Revenue)

Marketing Contribution to DMO (CHF)

Target Group advertisement expenses (CHF)


Families

5,000

6,000

5,000

DINKS + Singles

500

Young Wild

500

Silver Agers

Seminar-/ Incentive Customers


Good and Services / Investments (CHF)
Service Level (Index)

neutral

Seminar area

2,000

Hotel

3,000

Restaurant/Cuisine

40,000

Wellness

5,000

Expansions

6,000

Projects and Others


Purchasing Cooperation
Projects

Finances (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Copyright (c) 2011 by TATA Interactive Systems

Executive Summary / Cable Car Company


for
Participant 1 (Cable Car Company 1)

1. Market Data
In the summer season you achieved a turnover 31,180 days.
In the winter season you achieved a turnover of 162,742 days.
This cumulates to a gross turnover of 7,624,920.14 CHF.

2. Internal processes
Your utilisation in summer was 1.15 %.
Your utilisation in winter was 31.13 %.
Your waiting time in winter was 31.02 minutes.
Your waiting time in summer was 1.82 minutes.
3. Results
Your operating result is 1,010,900.46 CHF.
Taking tax payments into account you had a period net profit of 499,751.32 CHF.
Your interest charge was 297,000.00 CHF.
Your return on sales is 6.55 %.
Your stock quotation is 18.38 CHF.

You took loans to the sum of 9,900,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 2,844,576.31 CHF.

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Destination Overview
for
Participant 1 (Cable Car Company 1)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.63

2.13

1.88

Image of Destination (Index)

2.02

2.01

2.02

Customer Satisfaction of Destination (Index)

1.36

1.58

1.47

Customer Satisfaction Cable Car Company (Index)

1.79

1.79

1.79

Customer Satisfaction Hotel (Index)

1.26

1.30

1.28

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.05

1.64

1.34

Season Duration Cable Car Company (Days)

140.00

142.50

282.50

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

94,314

298,110

392,424

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

100,679

265,561

366,240

Share of Day Tourists in the Destination (%)

35.90

24.83

30.36

Share of Overnight Tourists in the Destination (%)

64.10

75.17

69.64

Share Families(%)

32.82

32.00

32.41

Share Silver Agers(%)

30.68

19.39

25.03

Share DINKS + Singles(%)

18.95

23.60

21.27

Share Young Wild(%)

15.23

23.12

19.17

2.33

1.89

Share Seminar-/ Incentive Customers(%)

2.11

Net Profit Cable Car Company(TCHF)

664.11

Net Profit Hotel(TCHF)

141.17

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

610.22

Tourism Intensity

31.46

82.99

Added Value (TCHF)

114.45
8,037.24

Sales Revenue per Tourist(CHF)

49.40

58.97

56.67

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.74

1.74

499.75

Cable Car Company 2

Cable Car Company

1.84

1.84

164.36

DMO

Destination Management
Organisation

1.05

1.64

610.22

Hotel 1

Hotel

1.25

1.29

83.16

Hotel 2

Hotel

1.27

1.32

58.01

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems

Benchmark
for
Participant 1 (Cable Car Company 1)

Overall Market Alpine region

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

110.00

18.18

Price of Day Pass (CHF) Cable Car Company

25.00

-4.00

Price per Overnight Stay (CHF) Hotel

110.00

-9.09

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-31.81

Image of Destination (Index) summer

2.00

0.82

Attractiveness of Destination (Index) summer

2.00

-18.47

winter
Price 7-Day Pass (CHF) Cable Car Company

282.00

2.84

Price of Day Pass (CHF) Cable Car Company

52.00

-6.73

Price per Overnight Stay (CHF) Hotel

120.00

-4.17

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-21.08

Image of Destination (Index) winter

2.00

0.72

Attractiveness of Destination (Index) winter

2.00

6.68

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 4

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Market Data
for
Participant 1 (Cable Car Company 1)

General Market Data (in TCHF)


summer
7-Day Passes Sold

winter

Total

222.71

5,812.21

6,034.93

1,559.00

40,685.50

42,244.50

Day Passes Sold

29,621.01

122,056.51

151,677.52

Corresponds to Skier Days / Guest Days

29,621.01

122,056.51

151,677.52

Skier days/ guest days

31,180

162,742

193,922

1. Days from reduced 7-Day Pass

311.80

8,137.10

8,448.90

2. Days from reduced Day Passes

5,924.20

24,411.30

30,335.50

3. Days from Bulk Buyers Quota

4,677.00

40,685.50

45,362.51

4. Days from regular 7-Day Passes

1,013.35

22,377.03

23,390.38

19,253.66

67,131.08

86,384.74

19.95

39.10

29.52

---

---

Price of Skier 7-Day Pass

22.86

42.86

32.86

Reduced Day Pass

20.01

40.05

30.03

Price of Skier Day reduced 7-day Pass

19.89

38.14

29.01

6.20

310.37

316.57

Corresponds to Skier Days / Guest Days

5. Days from regular Day Passes


Price of Quota (CHF)
Price of Day Pass

Sales Revenue from 1 (TCHF)


Sales Revenue from 2

118.54

977.67

1,096.22

Sales Revenue from 3

93.30

1,590.66

1,683.95

Sales Revenue from 4

23.16

959.02

982.18

Sales Revenue from 5

442.83

3,020.90

3,463.73

13.68

68.59

82.27

---

---

---

697.72

6,927.20

7,624.92

Artificial Snow Slope, old

---

3,025.00

Artificial Snow Slope, new

---

29.76

Total

---

3,054.76

Artificial Snow-making Costs (TCHF)

---

210.38

Share Families(%)

26.61

27.18

26.89

Share Silver Agers(%)

32.03

11.36

21.70

Share DINKS + Singles(%)

36.00

25.45

30.73

Share Young Wild(%)

2.09

29.02

15.55

Share Seminar-/ Incentive Customers(%)

3.28

6.99

5.13

Sales Revenue, Restaurant


Sales Revenue, Projects
Sales Revenue, Total (TCHF)

STRUCTURE OF TARGET GROUPS (in %)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Profit and Loss Statement


for
Participant 1 (Cable Car Company 1)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
7,624.92

- Bad Debt Losses

9,706.99

38.12

48.53

- Variable useage Costs

2,069.15

3,008.79

- Staff Costs

2,775.44

3,533.30

- Artificial Snow-making Costs

210.38

204.34

- Depreciation

931.39

1,032.10

- Marketing Costs

208.30

325.00

- Tourism Promotion Contribution / Marketing Contribution to


DMO

381.25

97.07

- Other Expenses

---

---

- Contribution to Project Financing

---

---

1,010.90

1,457.85

= OPERATING RESULT
+ Income from Securities

0.03

---

- Interest and Similar Expenses

297.00

519.75

= RESULT OF ORDINARY BUSINESS ACTIVITIES

713.93

938.10

Extraordinary Income

---

---

- Extraordinary Expenses

---

---

= EXTRAORDINARY RESULT

---

---

= OVERALL RESULT

713.93

938.10

- Taxes from Income and Proceeds

214.18

281.43

= NET PROFIT / LOSS FOR PERIOD

499.75

656.67

499.75

656.67

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

---

---

- Allocations to retained earnings

249.88

328.33

= BALANCE SHEET PROFIT/LOSS

249.88

328.33

- Dividends Payable

249.88

328.33

---

---

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

3,054.82

4,204.62

Free Cash Flow (TCHF)

3,028.82

4,183.62

Return on Sales (%)


Share Price (CHF)
Utilisation Cable Car Company/ summer (%)
Utilisation Cable Car Company/ winter (%)

6.55

6.76

18.38

17.23

1.15

2.00

31.13

43.79

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Cash Flow Statement and Balance Sheet


for
Participant 1 (Cable Car Company 1)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

1,767.77

100.00

7,586.80

9,658.46

---

---

0.03

---

+ Extraordinary Income

---

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

7,586.83

9,658.46

Staff Costs

2,775.44

3,533.30

+ Material Expenses

2,869.07

3,635.21

25.00

21.00

---

---

CASH INFLOWS
Sales Revenue Inpayments
+ Sales of Securities
+ Income from Securities

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Investments
+ Other Expenses
+ Purchase of Securities
+ Interest Expenses
+ Payback short-term loans & overdraft

1.00

---

297.00

519.75

---

---

+ Taxes

214.18

281.43

+ Dividend payment of the previous period.

328.33

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

6,510.02

7,990.69

CLOSING CASH BALANCE

2,844.58

1,767.77

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


8,382.51

LIABILITIES

9,288.90 EQUITY CAPITAL

1,328.09

1,156.67

Subscribed capital

400.00

400.00

Retained Earnings

428.33

100.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS
Accounts receivable
Securities
Cash

BALANCE SHEET TOTAL

2,845.58
--1.00
2,844.58

11,228.09

Current period Prev. period

1,767.77 BORROWED CAPITAL


--- LIABILITIES

---

---

499.75

656.67

9,900.00

9,900.00

9,900.00

9,900.00

--- Liabilities to Bank


1,767.77 Residual Terms Over 8 Years

9,900.00

9,900.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

11,228.09

11,056.67

11,056.67 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 1 (Cable Car Company 1)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems

Reports from the Industry


for
Participant 1 (Cable Car Company 1)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

100

100

Price for Standard Menu

24

21

Day Pass

23

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

110

Price for Standard Menu

24

21

Day Pass

45

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.55

Cable Car
Company 2

DMO

2.49

Hotel 1
15.35

Hotel 2
4.52

2.65

Structure of target groups


Families

summer
winter

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

32.82

30.68

18.95

15.23

2.33

32

19.39

23.60

23.12

1.89

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

8,382.51

8,409.51

1,149.66

1,153.26

CURRENT ASSETS

2,845.58

2,483.19

855.61

396.20

367.46

Accounts receivable

Securities

2,844.58

2,483.19

853.61

396.20

367.46

11,228.09

10,892.70

855.61

1,545.86

1,520.72

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,328.09

992.70

835.61

345.86

Subscribed capital

400

400

10

100

320.72
100

Retained Earnings

428.33

428.33

215.39

162.71

162.71

Net profit/loss for period

499.75

164.36

610.22

83.16

58.01

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Overdraft loan
BALANCE SHEET TOTAL

11,228.09

10,892.70

855.61

1,545.86

1,520.72

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems

Decision Form
for
Participant 1 (Cable Car Company 1)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Decisions
Cable Car Company

summer

winter

all-season

Marketing/Sales
Day Pass (CHF)

23

45

Day Pass (CHF)

160

300

13

11

Rebates/Discounts (%)
Internet Advertising Budget (CHF)

50

Promotion Budget (CHF)

national

14,000

45,000

Promotion Budget (CHF)

europe

10,000

45,000

Promotion Budget (CHF)

overseas

50,000

10,000

15,000

130

150

15

25

Event Budgets (CHF)


Season Duration (Days)
Bulk Buyer Quota
Tourism Promotion Contribution (% of Sales
Revenue)

Marketing Contribution to DMO (CHF)

Target Group advertisement expenses (CHF)


Families

850

3,000

Silver Agers

850

3,000

DINKS + Singles

850

3,000

Young Wild

850

3,000

Seminar-/ Incentive Customers

850

3,000

Good and Services / Investments


Service Level (Index)

neutral

Maintenance Intensity (5 Packages)

neutral

Lift Capacities (CHF)

Artificial Snow-making (CHF)

25,000

Projects and Others


Projects

Finances (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

1,000

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Copyright (c) 2011 by TATA Interactive Systems

Executive Summary / Cable Car Company


for
Participant 2 (Cable Car Company 2)

1. Market Data
In the summer season you achieved a turnover 62,520 days.
In the winter season you achieved a turnover of 121,602 days.
This cumulates to a gross turnover of 6,611,144.22 CHF.

2. Internal processes
Your utilisation in summer was 1.95 %.
Your utilisation in winter was 25.28 %.
Your waiting time in winter was 27.90 minutes.
Your waiting time in summer was 3.10 minutes.
3. Results
Your operating result is 531,802.97 CHF.
Taking tax payments into account you had a period net profit of 164,362.08 CHF.
Your interest charge was 297,000.00 CHF.
Your return on sales is 2.49 %.
Your stock quotation is 11.60 CHF.

You took loans to the sum of 9,900,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 2,483,187.07 CHF.

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Destination Overview
for
Participant 2 (Cable Car Company 2)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.63

2.13

1.88

Image of Destination (Index)

2.02

2.01

2.02

Customer Satisfaction of Destination (Index)

1.36

1.58

1.47

Customer Satisfaction Cable Car Company (Index)

1.79

1.79

1.79

Customer Satisfaction Hotel (Index)

1.26

1.30

1.28

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.05

1.64

1.34

Season Duration Cable Car Company (Days)

140.00

142.50

282.50

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

94,314

298,110

392,424

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

100,679

265,561

366,240

Share of Day Tourists in the Destination (%)

35.90

24.83

30.36

Share of Overnight Tourists in the Destination (%)

64.10

75.17

69.64

Share Families(%)

32.82

32.00

32.41

Share Silver Agers(%)

30.68

19.39

25.03

Share DINKS + Singles(%)

18.95

23.60

21.27

Share Young Wild(%)

15.23

23.12

19.17

2.33

1.89

Share Seminar-/ Incentive Customers(%)

2.11

Net Profit Cable Car Company(TCHF)

664.11

Net Profit Hotel(TCHF)

141.17

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

610.22

Tourism Intensity

31.46

82.99

Added Value (TCHF)

114.45
8,037.24

Sales Revenue per Tourist(CHF)

49.40

58.97

56.67

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.74

1.74

499.75

Cable Car Company 2

Cable Car Company

1.84

1.84

164.36

DMO

Destination Management
Organisation

1.05

1.64

610.22

Hotel 1

Hotel

1.25

1.29

83.16

Hotel 2

Hotel

1.27

1.32

58.01

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems

Benchmark
for
Participant 2 (Cable Car Company 2)

Overall Market Alpine region

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

110.00

18.18

Price of Day Pass (CHF) Cable Car Company

25.00

-4.00

Price per Overnight Stay (CHF) Hotel

110.00

-9.09

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-31.81

Image of Destination (Index) summer

2.00

0.82

Attractiveness of Destination (Index) summer

2.00

-18.47

winter
Price 7-Day Pass (CHF) Cable Car Company

282.00

2.84

Price of Day Pass (CHF) Cable Car Company

52.00

-6.73

Price per Overnight Stay (CHF) Hotel

120.00

-4.17

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-21.08

Image of Destination (Index) winter

2.00

0.72

Attractiveness of Destination (Index) winter

2.00

6.68

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 4

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Market Data
for
Participant 2 (Cable Car Company 2)

General Market Data (in TCHF)


summer
7-Day Passes Sold

winter

Total

446.57

4,342.94

4,789.51

3,126.02

30,400.58

33,526.60

Day Passes Sold

59,394.32

91,201.75

150,596.07

Corresponds to Skier Days / Guest Days

59,394.32

91,201.75

150,596.07

Skier days/ guest days

62,520

121,602

184,123

1. Days from reduced 7-Day Pass

625.20

6,080.12

6,705.32

2. Days from reduced Day Passes

11,878.86

18,240.35

30,119.21

3. Days from Bulk Buyers Quota

15,630.08

42,560.82

58,190.90

1,719.31

13,680.26

15,399.57

32,666.88

41,040.79

73,707.66

15.71

36.80

26.26

---

---

Price of Skier 7-Day Pass

14.29

40.00

27.14

Reduced Day Pass

20.00

41.60

30.80

Price of Skier Day reduced 7-day Pass

11.43

32.00

21.71

7.15

194.56

201.71

Corresponds to Skier Days / Guest Days

4. Days from regular 7-Day Passes


5. Days from regular Day Passes
Price of Quota (CHF)
Price of Day Pass

Sales Revenue from 1 (TCHF)


Sales Revenue from 2

237.58

758.80

996.38

Sales Revenue from 3

245.62

1,566.24

1,811.85

Sales Revenue from 4

24.56

547.21

571.77

Sales Revenue from 5

816.67

2,134.12

2,950.79

26.63

52.01

78.64

---

---

---

1,358.20

5,252.94

6,611.14

Artificial Snow Slope, old

---

3,025.00

Artificial Snow Slope, new

---

35.71

Total

---

3,060.71

Artificial Snow-making Costs (TCHF)

---

206.76

Share Families(%)

26.14

24.33

25.24

Share Silver Agers(%)

27.58

10.39

18.99

Share DINKS + Singles(%)

22.81

25.48

24.15

Share Young Wild(%)

15.40

25.75

20.58

8.06

14.05

11.06

Sales Revenue, Restaurant


Sales Revenue, Projects
Sales Revenue, Total (TCHF)

STRUCTURE OF TARGET GROUPS (in %)

Share Seminar-/ Incentive Customers(%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Profit and Loss Statement


for
Participant 2 (Cable Car Company 2)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
6,611.14

- Bad Debt Losses

9,706.99

33.06

48.53

- Variable useage Costs

2,086.11

3,008.79

- Staff Costs

2,450.42

3,533.30

- Artificial Snow-making Costs

206.76

204.34

- Depreciation

934.39

1,032.10

- Marketing Costs

292.50

325.00

76.11

97.07

- Other Expenses

---

---

- Contribution to Project Financing

---

---

531.80

1,457.85

- Tourism Promotion Contribution / Marketing Contribution to


DMO

= OPERATING RESULT
+ Income from Securities

---

---

- Interest and Similar Expenses

297.00

519.75

= RESULT OF ORDINARY BUSINESS ACTIVITIES

234.80

938.10

Extraordinary Income

---

---

- Extraordinary Expenses

---

---

= EXTRAORDINARY RESULT

---

---

234.80

938.10

- Taxes from Income and Proceeds

70.44

281.43

= NET PROFIT / LOSS FOR PERIOD

164.36

656.67

164.36

656.67

= OVERALL RESULT

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

---

---

- Allocations to retained earnings

82.18

328.33

= BALANCE SHEET PROFIT/LOSS

82.18

328.33

- Dividends Payable

82.18

328.33

---

---

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

2,193.35

4,204.62

Free Cash Flow (TCHF)

2,138.35

4,183.62

Return on Sales (%)


Share Price (CHF)
Utilisation Cable Car Company/ summer (%)
Utilisation Cable Car Company/ winter (%)

2.49

6.76

11.60

17.23

1.95

2.00

25.28

43.79

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Cash Flow Statement and Balance Sheet


for
Participant 2 (Cable Car Company 2)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

1,767.77

100.00

CASH INFLOWS
Sales Revenue Inpayments

6,578.09

9,658.46

+ Sales of Securities

---

---

+ Income from Securities

---

---

+ Extraordinary Income

---

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

6,578.09

9,658.46

Staff Costs

2,450.42

3,533.30

+ Material Expenses

2,661.48

3,635.21

55.00

21.00

+ Other Expenses

---

---

+ Purchase of Securities

---

---

297.00

519.75

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Investments

+ Interest Expenses
+ Payback short-term loans & overdraft
+ Taxes
+ Dividend payment of the previous period.

---

---

70.44

281.43

328.33

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

5,862.67

7,990.69

CLOSING CASH BALANCE

2,483.19

1,767.77

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


8,409.51

LIABILITIES

9,288.90 EQUITY CAPITAL

992.70

1,156.67

Subscribed capital

400.00

400.00

Retained Earnings

428.33

100.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS

2,483.19

1,767.77 BORROWED CAPITAL

Accounts receivable

---

--- LIABILITIES

Securities

---

--- Liabilities to Bank

Cash

BALANCE SHEET TOTAL

2,483.19

10,892.70

Current period Prev. period

1,767.77 Residual Terms Over 8 Years

---

---

164.36

656.67

9,900.00

9,900.00

9,900.00

9,900.00

9,900.00

9,900.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

10,892.70

11,056.67

11,056.67 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 2 (Cable Car Company 2)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems

Reports from the Industry


for
Participant 2 (Cable Car Company 2)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

100

100

Price for Standard Menu

24

21

Day Pass

23

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

110

Price for Standard Menu

24

21

Day Pass

45

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.55

Cable Car
Company 2

DMO

2.49

Hotel 1
15.35

Hotel 2
4.52

2.65

Structure of target groups


Families

summer
winter

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

32.82

30.68

18.95

15.23

2.33

32

19.39

23.60

23.12

1.89

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

8,382.51

8,409.51

1,149.66

1,153.26

CURRENT ASSETS

2,845.58

2,483.19

855.61

396.20

367.46

Accounts receivable

Securities

2,844.58

2,483.19

853.61

396.20

367.46

11,228.09

10,892.70

855.61

1,545.86

1,520.72

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,328.09

992.70

835.61

345.86

Subscribed capital

400

400

10

100

320.72
100

Retained Earnings

428.33

428.33

215.39

162.71

162.71

Net profit/loss for period

499.75

164.36

610.22

83.16

58.01

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Overdraft loan
BALANCE SHEET TOTAL

11,228.09

10,892.70

855.61

1,545.86

1,520.72

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems

Decision Form
for
Participant 2 (Cable Car Company 2)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Decisions
Cable Car Company

summer

winter

all-season

Marketing/Sales
Day Pass (CHF)

25

52

Day Pass (CHF)

100

280

20

20

Rebates/Discounts (%)
Internet Advertising Budget (CHF)

50,000

Promotion Budget (CHF)

national

5,000

10,000

Promotion Budget (CHF)

europe

25,000

65,000

Promotion Budget (CHF)

overseas

5,000

80,000

10,000

10,000

150

135

25

35

Event Budgets (CHF)


Season Duration (Days)
Bulk Buyer Quota
Tourism Promotion Contribution (% of Sales
Revenue)

Marketing Contribution to DMO (CHF)

10,000

Target Group advertisement expenses (CHF)


Families

1,000

5,500

Silver Agers

2,500

3,000

DINKS + Singles

1,000

6,000

Young Wild

1,000

6,000

Seminar-/ Incentive Customers

1,000

5,500

Good and Services / Investments


Service Level (Index)

high

Maintenance Intensity (5 Packages)

high

Lift Capacities (CHF)

25,000

Artificial Snow-making (CHF)

30,000

Projects and Others


Projects

Finances (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Executive Summary / Destination Management Organisation


for
Participant 3 (DMO)

1. Market Data
In the summer season you transported 15,463 guests.
In the winter season you transported 26,773 guests.
In the summer season you serviced 6,627 tourist information guests.
In the winter season you serviced 6,211 tourist information guests.
In the summer season you achieved a turnover 985.68 packages.
In the winter season you achieved a turnover of 3,150.64 packages.
This cumulates to a gross turnover of 3,974,186.38 CHF.

2. Internal processes
The summer destination image deviates 0.82 % from comparable regions.
The winter destination image deviates 0.72 % from comparable regions.
The sumer destination attractiveness deviates -18.47 % from comparable regions.
The winter destination attractiveness deviates 6.68 % from comparable regions.
3. Results
Your operating result is -2,069,594.69 CHF.
Taking tax payments into account you had a period net profit of 610,216.61 CHF.
Your interest charge was 600.00 CHF.
Your return on sales is 15.35 %.
Your stock quotation is 113.02 CHF.

You took loans to the sum of 20,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 853,606.73 CHF.

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Destination Overview
for
Participant 3 (DMO)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.63

2.13

1.88

Image of Destination (Index)

2.02

2.01

2.02

Customer Satisfaction of Destination (Index)

1.36

1.58

1.47

Customer Satisfaction Cable Car Company (Index)

1.79

1.79

1.79

Customer Satisfaction Hotel (Index)

1.26

1.30

1.28

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.05

1.64

1.34

Season Duration Cable Car Company (Days)

140.00

142.50

282.50

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

94,314

298,110

392,424

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

100,679

265,561

366,240

Share of Day Tourists in the Destination (%)

35.90

24.83

30.36

Share of Overnight Tourists in the Destination (%)

64.10

75.17

69.64

Share Families(%)

32.82

32.00

32.41

Share Silver Agers(%)

30.68

19.39

25.03

Share DINKS + Singles(%)

18.95

23.60

21.27

Share Young Wild(%)

15.23

23.12

19.17

2.33

1.89

Share Seminar-/ Incentive Customers(%)

2.11

Net Profit Cable Car Company(TCHF)

664.11

Net Profit Hotel(TCHF)

141.17

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

610.22

Tourism Intensity

31.46

82.99

Added Value (TCHF)

114.45
8,037.24

Sales Revenue per Tourist(CHF)

49.40

58.97

56.67

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.74

1.74

499.75

Cable Car Company 2

Cable Car Company

1.84

1.84

164.36

DMO

Destination Management
Organisation

1.05

1.64

610.22

Hotel 1

Hotel

1.25

1.29

83.16

Hotel 2

Hotel

1.27

1.32

58.01

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Benchmark
for
Participant 3 (DMO)

Overall Market Alpine region

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

110.00

18.18

Price of Day Pass (CHF) Cable Car Company

25.00

-4.00

Price per Overnight Stay (CHF) Hotel

110.00

-9.09

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-31.81

Image of Destination (Index) summer

2.00

0.82

Attractiveness of Destination (Index) summer

2.00

-18.47

winter
Price 7-Day Pass (CHF) Cable Car Company

282.00

2.84

Price of Day Pass (CHF) Cable Car Company

52.00

-6.73

Price per Overnight Stay (CHF) Hotel

120.00

-4.17

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-21.08

Image of Destination (Index) winter

2.00

0.72

Attractiveness of Destination (Index) winter

2.00

6.68

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Market Data
for
Participant 3 (DMO)

Business Simulation
TOPSIM - Destination Management
Participant report 4

General Market Data (in TCHF)


summer
Sales Revenue, Tourist Information

winter

Total

25.45

23.85

3.40

5.89

9.29

827.97

3,087.62

3,915.59

Sales Revenue, Projects

---

---

---

Expenditures Royalties

---

---

---

Onetime Royality

---

---

531.37

Income Marketing Contribution

---

---

10.50

Income Community

---

---

2,400.00

Variable Costs Tourist Information

---

---

14.79

Fixed Costs, Tourist Information

---

---

25.00

Total Costs, Touristinfo

---

---

39.79

Variable Costs, Local Transport

---

---

16.89

Fixed Costs, Local Transport

---

---

246.00

Total Costs, Local Transport

---

---

262.89

Share Families(%)

37.60

33.51

35.55

Share Silver Agers(%)

30.20

17.72

23.96

Share DINKS + Singles(%)

12.26

16.03

14.14

Share Young Wild(%)

13.70

24.83

19.27

6.25

7.90

7.07

Sales Revenue, Local Transport


Sales Revenue, Packages

49.30

STRUCTURE OF TARGET GROUPS (in %)

Share Seminar-/ Incentive Customers(%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Profit and Loss Statement


for
Participant 3 (DMO)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
3,974.19

- Bad Debt Losses

4,465.45

19.87

22.33

- Material Costs / Purchasing Costs

3,674.03

4,096.57

- Staff Costs

1,510.19

1,696.87

- Operating Costs Tourist Information

39.79

49.01

- Operating Costs Local Transportation

262.89

281.08

- Depreciation

---

---

- Marketing Costs

537.00

538.00

- Other Expenses

---

---

- Contribution to Project Financing

---

---

-2,069.59

-2,218.41

= OPERATING RESULT
+ Income from Securities

0.06

---

- Interest and Similar Expenses

0.60

1.05

-2,070.13

-2,219.46

2,941.87

2,634.86

= RESULT OF ORDINARY BUSINESS ACTIVITIES


Extraordinary Income
- Extraordinary Expenses

---

---

2,941.87

2,634.86

= OVERALL RESULT

871.74

415.40

- Taxes from Income and Proceeds

261.52

124.62

= NET PROFIT / LOSS FOR PERIOD

610.22

290.78

610.22

290.78

= EXTRAORDINARY RESULT

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

---

---

- Allocations to retained earnings

305.11

145.39

= BALANCE SHEET PROFIT/LOSS

305.11

145.39

- Dividends Payable

305.11

145.39

---

---

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

-1,563.12

-1,906.86

Free Cash Flow (TCHF)

-1,565.12

-1,906.86

Return on Sales (%)


Share Price (CHF)

15.35

6.51

113.02

101.39

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Cash Flow Statement and Balance Sheet


for
Participant 3 (DMO)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

390.78

100.00

3,954.32

4,443.13

---

---

CASH INFLOWS
Sales Revenue Inpayments
+ Sales of Securities
+ Income from Securities

0.06

---

2,941.87

2,634.86

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

6,896.25

7,077.98

Staff Costs

1,510.19

1,696.87

+ Material Expenses

4,513.72

4,964.66

+ Investments

---

---

+ Other Expenses

---

---

+ Extraordinary Income

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Purchase of Securities

2.00

---

+ Interest Expenses

0.60

1.05

+ Payback short-term loans & overdraft

---

---

+ Taxes

261.52

124.62

+ Dividend payment of the previous period.

145.39

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

6,433.42

6,787.20

CLOSING CASH BALANCE

853.61

390.78

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


---

LIABILITIES

--- EQUITY CAPITAL

835.61

370.78

Subscribed capital

10.00

10.00

Retained Earnings

215.39

70.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS
Accounts receivable
Securities
Cash

BALANCE SHEET TOTAL

855.61
--2.00
853.61

855.61

Current period Prev. period

390.78 BORROWED CAPITAL


--- LIABILITIES

---

---

610.22

290.78

20.00

20.00

20.00

20.00

--- Liabilities to Bank


390.78 Residual Terms Over 8 Years

20.00

20.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

855.61

390.78

390.78 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 3 (DMO)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Reports from the Industry


for
Participant 3 (DMO)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

100

100

Price for Standard Menu

24

21

Day Pass

23

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

110

Price for Standard Menu

24

21

Day Pass

45

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.55

Cable Car
Company 2

DMO

2.49

Hotel 1
15.35

Hotel 2
4.52

2.65

Structure of target groups


Families

summer
winter

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

32.82

30.68

18.95

15.23

2.33

32

19.39

23.60

23.12

1.89

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

8,382.51

8,409.51

1,149.66

1,153.26

CURRENT ASSETS

2,845.58

2,483.19

855.61

396.20

367.46

Accounts receivable

Securities

2,844.58

2,483.19

853.61

396.20

367.46

11,228.09

10,892.70

855.61

1,545.86

1,520.72

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,328.09

992.70

835.61

345.86

Subscribed capital

400

400

10

100

320.72
100

Retained Earnings

428.33

428.33

215.39

162.71

162.71

Net profit/loss for period

499.75

164.36

610.22

83.16

58.01

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Overdraft loan
BALANCE SHEET TOTAL

11,228.09

10,892.70

855.61

1,545.86

1,520.72

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Decision Form
for
Participant 3 (DMO)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Decisions
Destination Management Organisation

summer

winter

all-season

Marketing/Sales
Advertising(CHF)
Families

40,000

55,000

Silver Agers

55,000

15,000

DINKS + Singles

20,000

45,000

Young Wild

20,000

20,000

Seminar-/ Incentive Customers

30,000

20,000

Press (PR)

25,000

25,000

CI (Corporate Identity)

25,000

Event Budgets (CHF)

120,000

Promotion Budget (CHF)

national

3,000

1,000

Promotion Budget (CHF)

europe

2,000

6,000

Promotion Budget (CHF)

overseas

1,000

9,000

10,000

70,000

Good and Services / Investments (CHF)


Projects

Continual Maintenance (Cross Country Skiing


Network / Trails)
Service Level (Tourist Information) (Index)

neutral

Service Level (Local Transportion) (Index)

neutral

Commission Rate Packages (% from Sales


Revenue Packages)

8.75

Finances I (Decision by board !)


Tourism Promotion Contribution / Marketing Contribution to DMO (% of Sales
Revenue)
Application for Funds (Community) (CHF)

1
2,500,000

Finances II (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

2,000

Transfer Payments / Allocation

Instruction

(CHF)

summer

winter

Cable Car Company 1

Cable Car Company 2

DMO

Hotel 1

Hotel 2

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Copyright (c) 2011 by TATA Interactive Systems

Executive Summary / Hotel


for
Participant 4 (Hotel 1)

1. Market Data
In the summer season you achieved a turnover of 6,112 overnight stays.
In the winter season you achieved a turnover of 6,590 overnight stays.
This cumulates to a gross turnover of 1,841,275.51 CHF.
In the summer season you achieved a booking rate of 52.38 % for regular customers.
In the winter season you achieved a booking rate of 46.07 % for regular customers.

2. Internal processes
The occupancy of your hotel in summer was 55.92 %.
The occupancy of your hotel in winter was 64.31 %.
3. Results
Your operating result is 154,798.74 CHF.
Taking tax payments into account you had a period net profit of 83,159.11 CHF.
Your interest charge was 36,000.00 CHF.
Your return on sales is 4.52 %.
Your stock quotation is 26.89 CHF.

You took loans to the sum of 1,200,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 396,204.68 CHF.

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Destination Overview
for
Participant 4 (Hotel 1)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.63

2.13

1.88

Image of Destination (Index)

2.02

2.01

2.02

Customer Satisfaction of Destination (Index)

1.36

1.58

1.47

Customer Satisfaction Cable Car Company (Index)

1.79

1.79

1.79

Customer Satisfaction Hotel (Index)

1.26

1.30

1.28

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.05

1.64

1.34

Season Duration Cable Car Company (Days)

140.00

142.50

282.50

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

94,314

298,110

392,424

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

100,679

265,561

366,240

Share of Day Tourists in the Destination (%)

35.90

24.83

30.36

Share of Overnight Tourists in the Destination (%)

64.10

75.17

69.64

Share Families(%)

32.82

32.00

32.41

Share Silver Agers(%)

30.68

19.39

25.03

Share DINKS + Singles(%)

18.95

23.60

21.27

Share Young Wild(%)

15.23

23.12

19.17

2.33

1.89

Share Seminar-/ Incentive Customers(%)

2.11

Net Profit Cable Car Company(TCHF)

664.11

Net Profit Hotel(TCHF)

141.17

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

610.22

Tourism Intensity

31.46

82.99

Added Value (TCHF)

114.45
8,037.24

Sales Revenue per Tourist(CHF)

49.40

58.97

56.67

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.74

1.74

499.75

Cable Car Company 2

Cable Car Company

1.84

1.84

164.36

DMO

Destination Management
Organisation

1.05

1.64

610.22

Hotel 1

Hotel

1.25

1.29

83.16

Hotel 2

Hotel

1.27

1.32

58.01

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Benchmark
for
Participant 4 (Hotel 1)

Overall Market Alpine region

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

110.00

18.18

Price of Day Pass (CHF) Cable Car Company

25.00

-4.00

Price per Overnight Stay (CHF) Hotel

110.00

-9.09

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-31.81

Image of Destination (Index) summer

2.00

0.82

Attractiveness of Destination (Index) summer

2.00

-18.47

winter
Price 7-Day Pass (CHF) Cable Car Company

282.00

2.84

Price of Day Pass (CHF) Cable Car Company

52.00

-6.73

Price per Overnight Stay (CHF) Hotel

120.00

-4.17

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-21.08

Image of Destination (Index) winter

2.00

0.72

Attractiveness of Destination (Index) winter

2.00

6.68

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Market Data
for
Participant 4 (Hotel 1)

Business Simulation
TOPSIM - Destination Management
Participant report 4

General Market Data (in TCHF)


summer

winter

Total

Overnight Capacity (calculated beds)

16,030

18,033

34,063

Overnight Capacity (actual beds)

12,145

13,663

25,807

1.80

1.50

1.65

10,930

10,247

21,177

Overnight Stays (Total)

6,112

6,590

12,702

Overnight Stays (Full-paying Guests)

2,834

3,517

6,350

Overnight Stays (Bulk Buyer)

3,278

3,073

6,351

0.56

0.64

0.60

96.00

115.20

211.20

Sales Revenue, Accomodation, Full-paying Guests (TCHF)

283.36

422.01

705.37

Sales Revenue Accomodation, Bulk Buyers (TCHF)

314.69

354.02

668.71

Sales Revenue, Restoration (TCHF)

167.45

217.29

384.74

35.88

46.56

82.45

---

---

---

801.39

1,039.88

1,841.28

Average Occupancy per Room


Actual Capacity as per Occupancy

Utilisation (%)
Bulk Buyer Price (CHF)

Sales Revenue from other Services (TCHF)


Sales Revenue, Projects (TCHF)
Sales Revenue, Total (TCHF)
FIXED ASSETS (in TCHF)
Current period

Prev. period

Accomodation

15.39

8.10

Wellness

49.95

49.50

Restaurant/Cuisine

635.40

666.00

Seminar area

448.92

496.80

---

---

Share Families(%)

50.90

46.83

48.86

Share Silver Agers(%)

19.99

22.59

21.29

Share DINKS + Singles(%)

12.64

13.69

13.16

Share Young Wild(%)

12.77

12.81

12.79

3.71

4.08

3.89

Projects
STRUCTURE OF TARGET GROUPS (in %)

Share Seminar-/ Incentive Customers(%)

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Profit and Loss Statement


for
Participant 4 (Hotel 1)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
1,841.28

- Bad Debt Losses

2,035.80

9.21

10.18

- Variable useage Costs

705.57

722.65

- Staff Costs

710.55

787.85

- Depreciation

127.74

135.60

- Sales costs

115.00

117.00

18.41

20.36

- Other Expenses

---

---

- Contribution to Project Financing

---

---

154.80

242.16

- Tourism Promotion Contribution / Marketing Contribution to


DMO

= OPERATING RESULT
+ Income from Securities
- Interest and Similar Expenses
= RESULT OF ORDINARY BUSINESS ACTIVITIES

---

---

36.00

63.00

118.80

179.16

Extraordinary Income

---

---

- Extraordinary Expenses

---

---

= EXTRAORDINARY RESULT

---

---

118.80

179.16

= OVERALL RESULT
- Taxes from Income and Proceeds

35.64

53.75

= NET PROFIT / LOSS FOR PERIOD

83.16

125.41

83.16

125.41

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

---

---

- Allocations to retained earnings

41.58

62.71

= BALANCE SHEET PROFIT/LOSS

41.58

62.71

- Dividends Payable

41.58

62.71

---

---

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

379.67

591.73

Free Cash Flow (TCHF)

322.67

535.73

Return on Sales (%)

4.52

6.16

Share Price (CHF)

26.89

27.49

Occupancy Hotel/ summer (%)

55.92

49.80

Occupancy Hotel/ winter (%)

64.31

74.96

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Cash Flow Statement and Balance Sheet


for
Participant 4 (Hotel 1)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

305.01

100.00

CASH INFLOWS
Sales Revenue Inpayments

1,832.07

2,025.62

+ Sales of Securities

---

---

+ Income from Securities

---

---

+ Extraordinary Income

---

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

1,832.07

2,025.62

Staff Costs

710.55

787.85

+ Material Expenses

838.98

860.01

57.00

56.00

+ Other Expenses

---

---

+ Purchase of Securities

---

---

36.00

63.00

= TOTAL CASH INFLOW


CASH OUTFLOWS

+ Investments

+ Interest Expenses
+ Payback short-term loans & overdraft

---

---

+ Taxes

35.64

53.75

+ Dividend payment of the previous period.

62.71

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

1,740.88

1,820.61

CLOSING CASH BALANCE

396.20

305.01

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


1,149.66

LIABILITIES

1,220.40 EQUITY CAPITAL

345.86

325.41

Subscribed capital

100.00

100.00

Retained Earnings

162.71

100.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS

396.20

305.01 BORROWED CAPITAL

Accounts receivable

---

--- LIABILITIES

Securities

---

--- Liabilities to Bank

Cash

BALANCE SHEET TOTAL

396.20

1,545.86

Current period Prev. period

305.01 Residual Terms Over 8 Years

---

---

83.16

125.41

1,200.00

1,200.00

1,200.00

1,200.00

1,200.00

1,200.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

1,545.86

1,525.41

1,525.41 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 4 (Hotel 1)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Reports from the Industry


for
Participant 4 (Hotel 1)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

100

100

Price for Standard Menu

24

21

Day Pass

23

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

110

Price for Standard Menu

24

21

Day Pass

45

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.55

Cable Car
Company 2

DMO

2.49

Hotel 1
15.35

Hotel 2
4.52

2.65

Structure of target groups


Families

summer
winter

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

32.82

30.68

18.95

15.23

2.33

32

19.39

23.60

23.12

1.89

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

8,382.51

8,409.51

1,149.66

1,153.26

CURRENT ASSETS

2,845.58

2,483.19

855.61

396.20

367.46

Accounts receivable

Securities

2,844.58

2,483.19

853.61

396.20

367.46

11,228.09

10,892.70

855.61

1,545.86

1,520.72

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,328.09

992.70

835.61

345.86

Subscribed capital

400

400

10

100

320.72
100

Retained Earnings

428.33

428.33

215.39

162.71

162.71

Net profit/loss for period

499.75

164.36

610.22

83.16

58.01

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Overdraft loan
BALANCE SHEET TOTAL

11,228.09

10,892.70

855.61

1,545.86

1,520.72

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Decision Form
for
Participant 4 (Hotel 1)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Decisions
Hotel

summer

winter

all-season

Marketing/Sales
Price per Overnight Stay (CHF)
CRM Budget (CHF)
Season Duration (Days)
Share of Beds for Bulk Buyers (%)
Rebates (%)

100

120

48,000

50,000

160

180

30

30

Price for Standard Menu (CHF)

24

Tourism Promotion Contribution (% of Sales


Revenue)

Marketing Contribution to DMO (CHF)

Target Group advertisement expenses (CHF)


Families

4,800

6,200

5,000

DINKS + Singles

500

Young Wild

500

Silver Agers

Seminar-/ Incentive Customers


Good and Services / Investments (CHF)
Service Level (Index)

neutral

Seminar area

2,000

Hotel

3,000

Restaurant/Cuisine

40,000

Wellness

6,000

Expansions

6,000

Projects and Others


Purchasing Cooperation
Projects

Finances (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 1

Copyright (c) 2011 by TATA Interactive Systems

Executive Summary / Hotel


for
Participant 5 (Hotel 2)

1. Market Data
In the summer season you achieved a turnover of 7,496 overnight stays.
In the winter season you achieved a turnover of 8,838 overnight stays.
This cumulates to a gross turnover of 2,186,750.04 CHF.
In the summer season you achieved a booking rate of 56.82 % for regular customers.
In the winter season you achieved a booking rate of 61.45 % for regular customers.

2. Internal processes
The occupancy of your hotel in summer was 67.78 %.
The occupancy of your hotel in winter was 85.24 %.
3. Results
Your operating result is 118,875.92 CHF.
Taking tax payments into account you had a period net profit of 58,013.14 CHF.
Your interest charge was 36,000.00 CHF.
Your return on sales is 2.65 %.
Your stock quotation is 23.74 CHF.

You took loans to the sum of 1,200,000.00 CHF.


Of which 0.00 CHF are overdraft loans.
You have a cash balance of 367,458.71 CHF.

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Destination Overview
for
Participant 5 (Hotel 2)

Business Simulation
TOPSIM - Destination Management
Participant report 2

General Indicators
summer

winter

Total

Attractiveness of Destination (Index)

1.63

2.13

1.88

Image of Destination (Index)

2.02

2.01

2.02

Customer Satisfaction of Destination (Index)

1.36

1.58

1.47

Customer Satisfaction Cable Car Company (Index)

1.79

1.79

1.79

Customer Satisfaction Hotel (Index)

1.26

1.30

1.28

Customer Satisfaction Premium Hotel (Index)

---

---

Customer Satisfaction Sport/Event Service Provider (Index)

---

---

1.05

1.64

1.34

Season Duration Cable Car Company (Days)

140.00

142.50

282.50

Season Duration Hotel (Days)

160.00

180.00

340.00

---

---

---

94,314

298,110

392,424

Customer Satisfaction Destination Management Organisation(Index)

Season Duration Premium Hotel (Days)


Total Number of Tourists in the Destination (Visitors)
Number of Overnight Stays in Destination

100,679

265,561

366,240

Share of Day Tourists in the Destination (%)

35.90

24.83

30.36

Share of Overnight Tourists in the Destination (%)

64.10

75.17

69.64

Share Families(%)

32.82

32.00

32.41

Share Silver Agers(%)

30.68

19.39

25.03

Share DINKS + Singles(%)

18.95

23.60

21.27

Share Young Wild(%)

15.23

23.12

19.17

2.33

1.89

Share Seminar-/ Incentive Customers(%)

2.11

Net Profit Cable Car Company(TCHF)

664.11

Net Profit Hotel(TCHF)

141.17

Net Profit Premium Hotel(TCHF)

---

Net Profit Sport/Event Service Provider(TCHF)

---

Net Profit Destination Management Organisation(TCHF)

610.22

Tourism Intensity

31.46

82.99

Added Value (TCHF)

114.45
8,037.24

Sales Revenue per Tourist(CHF)

49.40

58.97

56.67

Key Data Service Providers


Number
Name

Name

Type

Customer Satisfaction
summer (Index)

Customer Satisfaction
winter (Index)

Net profit/loss for period


(TCHF)

Cable Car Company 1

Cable Car Company

1.74

1.74

499.75

Cable Car Company 2

Cable Car Company

1.84

1.84

164.36

DMO

Destination Management
Organisation

1.05

1.64

610.22

Hotel 1

Hotel

1.25

1.29

83.16

Hotel 2

Hotel

1.27

1.32

58.01

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 3

General Indicators

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Benchmark
for
Participant 5 (Hotel 2)

Overall Market Alpine region

Destination Alpenort (Devi. in %)

summer
Price 7-Day Pass (CHF) Cable Car Company

110.00

18.18

Price of Day Pass (CHF) Cable Car Company

25.00

-4.00

Price per Overnight Stay (CHF) Hotel

110.00

-9.09

Price per Overnight Stay (CHF) Premium


Hotel

130.00

Customer Satisfaction (Index) summer

2.00

-31.81

Image of Destination (Index) summer

2.00

0.82

Attractiveness of Destination (Index) summer

2.00

-18.47

winter
Price 7-Day Pass (CHF) Cable Car Company

282.00

2.84

Price of Day Pass (CHF) Cable Car Company

52.00

-6.73

Price per Overnight Stay (CHF) Hotel

120.00

-4.17

Price per Overnight Stay (CHF) Premium


Hotel

150.00

Customer Satisfaction (Index) winter

2.00

-21.08

Image of Destination (Index) winter

2.00

0.72

Attractiveness of Destination (Index) winter

2.00

6.68

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Market Data
for
Participant 5 (Hotel 2)

Business Simulation
TOPSIM - Destination Management
Participant report 4

General Market Data (in TCHF)


summer

winter

Total

Overnight Capacity (calculated beds)

16,030

18,033

34,063

Overnight Capacity (actual beds)

12,287

13,823

26,110

1.80

1.50

1.65

11,059

10,367

21,426

Overnight Stays (Total)

7,496

8,838

16,334

Overnight Stays (Full-paying Guests)

3,073

4,692

7,765

Overnight Stays (Bulk Buyer)

4,423

4,146

8,569

0.68

0.85

0.77

90.00

99.00

189.00

Sales Revenue, Accomodation, Full-paying Guests (TCHF)

307.34

516.07

823.41

Sales Revenue Accomodation, Bulk Buyers (TCHF)

398.03

410.46

808.49

Sales Revenue, Restoration (TCHF)

197.50

259.43

456.93

42.32

55.59

97.91

---

---

---

945.20

1,241.55

2,186.75

Average Occupancy per Room


Actual Capacity as per Occupancy

Utilisation (%)
Bulk Buyer Price (CHF)

Sales Revenue from other Services (TCHF)


Sales Revenue, Projects (TCHF)
Sales Revenue, Total (TCHF)
FIXED ASSETS (in TCHF)
Current period

Prev. period

Accomodation

21.69

8.10

Wellness

53.55

49.50

Restaurant/Cuisine

626.40

666.00

Seminar area

451.62

496.80

---

---

Share Families(%)

40.51

40.71

Share Silver Agers(%)

17.00

2.14

9.57

Share DINKS + Singles(%)

18.22

28.88

23.55

Share Young Wild(%)

15.09

19.12

17.10

9.18

9.15

9.16

Projects
STRUCTURE OF TARGET GROUPS (in %)

Share Seminar-/ Incentive Customers(%)

40.61

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 5

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Profit and Loss Statement


for
Participant 5 (Hotel 2)

PROFIT AND LOSS STATEMENT (in TCHF)


Current period
SALES REVENUE

Prev. period
2,186.75

- Bad Debt Losses

2,035.80

10.93

10.18

- Variable useage Costs

907.33

722.65

- Staff Costs

843.87

787.85

- Depreciation

128.14

135.60

- Sales costs

111.50

117.00

66.10

20.36

- Other Expenses

---

---

- Contribution to Project Financing

---

---

118.88

242.16

- Tourism Promotion Contribution / Marketing Contribution to


DMO

= OPERATING RESULT
+ Income from Securities

---

---

- Interest and Similar Expenses

36.00

63.00

= RESULT OF ORDINARY BUSINESS ACTIVITIES

82.88

179.16

Extraordinary Income

---

---

- Extraordinary Expenses

---

---

= EXTRAORDINARY RESULT

---

---

= OVERALL RESULT

82.88

179.16

- Taxes from Income and Proceeds

24.86

53.75

= NET PROFIT / LOSS FOR PERIOD

58.01

125.41

58.01

125.41

APPROPRIATION ACCOUNT (in TCHF)


NET PROFIT / LOSS FOR PERIOD
+/-Loss carried forward from prev. Period

---

---

- Allocations to retained earnings

29.01

62.71

= BALANCE SHEET PROFIT/LOSS

29.01

62.71

- Dividends Payable

29.01

62.71

---

---

= Loss carried forward


MANAGEMENT RATIOS
Current period

Prev. period

Cash Flow (TCHF)

313.61

591.73

Free Cash Flow (TCHF)

252.61

535.73

Return on Sales (%)

2.65

6.16

Share Price (CHF)

23.74

27.49

Occupancy Hotel/ summer (%)

67.78

49.80

Occupancy Hotel/ winter (%)

85.24

74.96

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 6

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Cash Flow Statement and Balance Sheet


for
Participant 5 (Hotel 2)

CASH FLOW STATEMENT (in TCHF)


Current period
OPENING CASH BALANCE

Prev. period

Planning for the next Period

305.01

100.00

CASH INFLOWS
Sales Revenue Inpayments

2,175.82

2,025.62

+ Sales of Securities

---

---

+ Income from Securities

---

---

+ Extraordinary Income

---

---

+ Short- and long term Loans

---

---

+ Overdraft loan

---

---

2,175.82

2,025.62

= TOTAL CASH INFLOW


CASH OUTFLOWS
Staff Costs

843.87

787.85

1,084.93

860.01

61.00

56.00

+ Other Expenses

---

---

+ Purchase of Securities

---

---

36.00

63.00

+ Material Expenses
+ Investments

+ Interest Expenses
+ Payback short-term loans & overdraft

---

---

+ Taxes

24.86

53.75

+ Dividend payment of the previous period.

62.71

---

+ Extraordinary Expenses

---

---

= TOTAL CASH OUTFLOW

2,113.37

1,820.61

CLOSING CASH BALANCE

367.46

305.01

Balance (in TCHF)


ASSETS
FIXED ASSETS

Current period Prev. period


1,153.26

LIABILITIES

1,220.40 EQUITY CAPITAL

320.72

325.41

Subscribed capital

100.00

100.00

Retained Earnings

162.71

100.00

Loss carried forward


Net profit/loss for period
CURRENT ASSETS

367.46

305.01 BORROWED CAPITAL

Accounts receivable

---

--- LIABILITIES

Securities

---

--- Liabilities to Bank

Cash

BALANCE SHEET TOTAL

367.46

1,520.72

Current period Prev. period

305.01 Residual Terms Over 8 Years

---

---

58.01

125.41

1,200.00

1,200.00

1,200.00

1,200.00

1,200.00

1,200.00

Residual Term Under 1 Year

---

---

Overdraft loan

---

---

1,520.72

1,525.41

1,525.41 BALANCE SHEET TOTAL

TATA Interactive Systems GmbH - D-72070 Tbingen


Business Simulation
TOPSIM - Destination Management
Participant report 7

There are no active projects.

Copyright (c) 2011 by TATA Interactive Systems

Project Report
for
Participant 5 (Hotel 2)

Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Reports from the Industry


for
Participant 5 (Hotel 2)

Business Simulation
TOPSIM - Destination Management
Participant report 8

Overview about the Prices


summer
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

100

100

Price for Standard Menu

24

21

Day Pass

23

25

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

8.75

winter
Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

Price per Overnight Stay

120

110

Price for Standard Menu

24

21

Day Pass

45

52

Price Sales
Price Rentals
Price Service
Price for Course
Commission Rate
Packages (%)

Return on sales
Cable Car
Company 1
Return on Sales (%)

6.55

Cable Car
Company 2

DMO

2.49

Hotel 1
15.35

Hotel 2
4.52

2.65

Structure of target groups


Families

summer
winter

Silver Agers DINKS +


Singles

Young Wild

Seminar-/
Incentive
Customers

32.82

30.68

18.95

15.23

2.33

32

19.39

23.60

23.12

1.89

Balance (TCHF)
ASSETS

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

FIXED ASSETS

8,382.51

8,409.51

1,149.66

1,153.26

CURRENT ASSETS

2,845.58

2,483.19

855.61

396.20

367.46

Accounts receivable

Securities

2,844.58

2,483.19

853.61

396.20

367.46

11,228.09

10,892.70

855.61

1,545.86

1,520.72

Cash
BALANCE SHEET TOTAL
LIABILITIES
EQUITY CAPITAL

Cable Car
Company 1

Cable Car
Company 2

DMO

Hotel 1

Hotel 2

1,328.09

992.70

835.61

345.86

Subscribed capital

400

400

10

100

320.72
100

Retained Earnings

428.33

428.33

215.39

162.71

162.71

Net profit/loss for period

499.75

164.36

610.22

83.16

58.01

BORROWED CAPITAL

9,900

9,900

20

1,200

1,200

Liabilities to Bank

9,900

9,900

20

1,200

1,200

Residual Terms Over 8


Years

9,900

9,900

20

1,200

1,200

Residual Term Under 1


Year

Overdraft loan
BALANCE SHEET TOTAL

11,228.09

10,892.70

855.61

1,545.86

1,520.72

TATA Interactive Systems GmbH - D-72070 Tbingen

Copyright (c) 2011 by TATA Interactive Systems


Date: 13.12.2011
Simulation Simulare Modul II 8-10.sp
Period 1

Decision Form
for
Participant 5 (Hotel 2)

Business Simulation
TOPSIM - Destination Management
Participant report 9

Decisions
Hotel

summer

winter

all-season

Marketing/Sales
Price per Overnight Stay (CHF)
CRM Budget (CHF)
Season Duration (Days)

100

110

40,000

60,000

160

180

Share of Beds for Bulk Buyers (%)

40

40

Rebates (%)

10

10

Price for Standard Menu (CHF)

21

Tourism Promotion Contribution (% of Sales


Revenue)

Marketing Contribution to DMO (CHF)

500

Target Group advertisement expenses (CHF)


Families

2,000

2,000

500

1,000

DINKS + Singles

1,000

1,000

Young Wild

1,000

1,000

Seminar-/ Incentive Customers

1,000

1,000

Silver Agers

Good and Services / Investments (CHF)


Service Level (Index)

neutral

Seminar area

5,000

Hotel

10,000

Restaurant/Cuisine

30,000

Wellness

10,000

Expansions

6,000

Projects and Others


Purchasing Cooperation
Projects

Finances (CHF)
Short-term
loans

(Application for new credits)

Long-term
loans

(Application for new credits)

Securities

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