NTM Remote Viewer Installation and

Upgrading
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This document covers the following major topics:

NTM Remote Viewer System Requirements

Preparing to Install NTM Remote Viewer

Installing NTM Remote Viewer

Uninstalling NTM Remote Viewer

If You Have Any Problem or Questions

NTM Remote Viewer System Requirements

Table 1 and Table 2 list the minimum system requirements for the NTM Remote Viewer.

Table 1: NTM Remote Viewer Minimum System Requirements

(Windows XP)
Item

Minimum Requirement

Computer

Industry standard computer system (laptop or desktop), with a

CD drive for software installation.

Processor

Pentium 4 (or equivalent) running at 1 GHz minimum (2 GHz

recommended).

RAM

512 MB minimum (1 GB recommended)

Hard Disk
Space

40 GB hard drive with at least 15 GB of available space.

Operating
System

Microsoft Windows XP Home Edition with SP3.

Disable the firewall.
Microsoft Windows XP Professional with SP3.
Disable the firewall.

Monitor

VGA color monitor with 1024x768 resolution and 256 colors.

Network
Adapter

Network connection with NDIS-compliant network device

driver.

Table 2: NTM Remote Viewer Minimum System Requirements

(Windows Vista / 32-bit Windows 7)
Item

Minimum Requirement

Computer

Industry standard computer system (laptop or desktop), with

audio output and a DVD-ROM drive for software installation.

Processor

Pentium 4 (or equivalent) running at 1 GHz minimum (2 GHz

recommended).

RAM

2 GB minimum

Hard Disk
Space

40 GB hard drive with at least 15 GB of available space.

Operating
System

Microsoft Vista (32 bit) with SP1 or SP2.

/ Microsoft Windows 7 (32 bit)

Monitor

VGA color monitor with 1024x768 resolution. Support for

DirectX 9 graphics with: WDDM Driver, minimum 128 MB
of graphics memory, Pixel Shader 2.0 in hardware and 32 bits
per pixel.

Network
Adapter

Network connection with NDIS-compliant network device

driver.

Preparing to Install NTM Remote Viewer

Before installing NTM Remote Viewer, ensure that:

The target system meets or exceeds the minimum system requirements.

You have the installation files.

For software upgrade: If you have an earlier version of NTM Remote Viewer installed, it will
be automatically uninstalled before installing the new version. If NTM Remote Viewer is running,
close the program before attempting to do the upgrade. A series of dialog boxes will guide you
through the uninstallation of the old version.

Installing NTM Remote Viewer

Follow the instructions below for installing NTM Remote Viewer on Windows XP, Windows Vista,
or 32-bit Windows 7.
1. Insert the NTM Remote Viewer product CD into the target PCs CD-ROM drive.
2. If the InstallShield Wizard does not launch automatically (or if you have downloaded the
software) navigate to the location of the install program SetupNTMViewer.exe and run it
from there.
3. If you have Windows Vista or Windows 7, you may see the User Account Control dialog box.
If so, click Allow.
4. If there is no earlier version of NTM Remote Viewer on your computer, skip this step. If there
is an earlier version of NTM Remote Viewer on your computer, a dialog box will point this
out and ask you to confirm that you want to remove it. Click Yes. When the uninstallation is
finished, a dialog box will invite you to restart your computer. Click OK. Your computer will
restart and installation of the new software will continue.
5. Follow the instructions in the InstallShield Wizard to install the NTM Remote Viewer
software. During the installation:
a. Accept the terms of the End User Software License Agreement.
b. Enter your Customer Information.
c. Specify the installation directory for the NTM Remote Viewer software.
NOTE: Fluke Networks recommends that you accept the default installation directory.
6. Verify that the installation settings are correct. Click Install.
7. When the installation has completed, click Finish to exit the NTM Remote Viewer
installation.

Uninstalling NTM Remote Viewer

NOTE: If you are doing an upgrade, you dont have to do this uninstall first. The upgrade
installation program will do that for you automatically.
To uninstall NTM Remote Viewer:
1. Select Start > All Programs > Fluke Networks > NTM Remote Viewer > Uninstall
Network Time Machine Remote Viewer.
2. If you have Windows Vista or Windows 7, you may see the User Account Control dialog box.
If so, click Allow.
3. Follow the on-screen instructions to uninstall NTM Remote Viewer.

If You Have Any Problems or Questions

To obtain technical support for any Fluke Networks product, please contact our Technical Support
Department using any of the following methods:

E-mail: support@flukenetworks.com
Web: http://www.flukenetworks.com
Toll Free: 1-800-283-5853 (available in North America)

Use the following phone numbers to reach technical support in Europe:

Austria

+43-(0)1-9289517

Belgium & Luxembourg

+32-(0)2-402-2117

Denmark

+45 (0) 70202548

Finland

+358-(0)9-2600645

France

+33-(0)1-70800027

Germany

+49-(0)69-222220227

Italy

+39-02-36002017

Netherlands

+31-(0)20-7132988

Norway

+47-22650609

Spain & Portugal

+34-(0)91-4140117

Sweden

+46-(0)8-5663-7417

Switzerland

+41-(0)1-5807517

United Kingdom & Ireland

+44-(0)20-79420727

EEMEA

+31-(0)207 132 995

Use the following phone numbers to reach technical support via a sales office in Asia-Pacific and
South America:

Australia

+61 (2) 8850-3333 or

+61 (3) 9329-0244

Beijing:

+86 (10) 6512-3435

Brazil

+55 11 3044 1277

Hong Kong

+852 2721-3228

Japan

+86 03-6714-3117

Korea

+82 2 539-6311

Singapore

+65-6799-5566

Taiwan

+886 2-227-83199

For Gold Support numbers, refer to the contact information received upon purchase.