Select the service that the Change impacts (If multiple se

Type, Raise the Change in ITSM complete all fields in the IT

System Name

Tuxedo

QUESTIONS

Does this need to happen immediately to

restore service or avoid an Incident
Does this Change Effect the Production or
DR Environment
Will the system be unavailable (During
agreed hours of service)
Has Change Been tested (In Test
Environment)
Change Completed in Maintenance Window
(System owner approval required if no
maintanace window)
Does this Change affect more than one
System?
Change to CAT A System*

Change Type Is >

mpacts (If multiple services then select the most important service)
ete all fields in the ITSM Ticket and this spreadsheet and selected th
Add ALL members of the CAB to te Cha
Maintenance Window

NO MAINTENANCE WINDOW AGREED - Seek Business Owner Ad

Time (Attach Email approval for outage if any

ANSWER

No - Its a Normal Change, continue answering the qu

Yes - This Change effects Production or DR Environments, con

the questions
Y
Y

Y
N
Y

Major Change

er the questions to determine the Change

ate CAB.
Test Enviroment CAB
Approver

Category

Mgr Core Banking &

Card Services