Lorena Jindiceanu

Dubai, UAE
+971559929788
lorena.jindiceanu@yahoo.com
EXPERIENCE:
Stewardess January 2013 - present
Domain: Service delivery- Customer Service
Company: Emirates Group
Main responsibilities:
- provide customers in the premier cabins with a standard of excellence of safety, First aid , security
and service to gain customer loyalty so that Emirates becomes the carrier of first choice
- create opportunities to act as a customer service agent and to provide a high level of individu al
attention to customers

Inside Sales Account Manager September 2010 to January 2013

Domain: BPO Sales Construction and Chemicals
Company: Genpact Romania -for Momentive Performance Materials, Romania, Bucharest
Momentive Performance Materials Inc. (MPM) is a global leader in silicones and quartz and
ceramics, with a 1.25 billion $ revenue/quarter and a70-year heritage of being first to market with
performance applications for major industries that support and improve everyday life. Momentive
is headquartered in Waterford, New York, U.S.
Main responsibilities:
-Manage the portfolio for the bulk sealants that generated a revenue of +1 million Euro/quarter for
Europe, Middle East and Africa
-Coordinate the activity of 5 customer service representatives that increased customer satisfaction
score to 90%
- interact frequently with the Sales Director to prospect, pitch & close new business
- Deliver ongoing market analysis and assessment of competitors in weekly call s with Planning
and Business Director
- Create, implement and monitor custom sales strategies to maximize revenue
- Monitor revenue collection and ensure that debt is 0
- Ensure a consistent and on plan revenue delivery though lead identification, qualification and
sales pipeline management
- Contribute to the highest levels of prospect and customer satisfaction through consultative
selling
- Prepare and facilitate team meetings to ensure information sharing and communication flow
- Close daily and monthly monitoring of Key Performance Indicators (KPI) ensuring target
achievement
- Handle escalated customer contacts (including complaint calls and emails) and completing
necessary reporting

Main accomplishments:

Increased revenue by 100k/quarter through two dormant customers

Improved delivery time in the sealants business by actively participating in the order to
cash process liaising with production and planning keeping a permanent open line of
communication
Negotiated and implemented an additional line of products with an existing customer that
lead to eliminating the competition, achieving 100% share
Persuaded 100% of customers to adhere to Web ordering, thus reducing the time spent on
the process and increased focus on market research and sales
Over achieved target by 300k after taking over the accounts, with the implementation of a
4% price increase
Improved forecast accuracy by 50% per quarter by introducing proactive customer calling
in the CSRs daily activities

Area Sales Manager - April 2009- December 2009

Company and location: Best Foods Productions Bucharest, Romania, Bucharest
Domain: Sales FMCG HORECA
Best Foods Productions was founded in 1994 in Romania. Having already a large market share in
extruded snacks in Greece, the company moved its operations in Romania to follow the changes
of the new European scenery.
Best Foods Productions managed to become the market leader of extruded snacks in the
Romanian market and to expand its operations even further. Currently it produces extruded
snacks, Swiss rolls, cake bars, peanuts and peanut paste for professional buyers. More than 50%
of its production capacity is exported to the European markets. Along with OHONOS Snacks SA,
its sister company in Greece, Best Foods Productions controls large market share in the Balkan
Peninsula following an expansive strategy in the European markets

Main responsibilities:

- Develop strong customer relationships; negotiate and conclude contracts (according to the
company standards);
- Report on competition; new opportunities of trial, merchandising, events or POSM
placement;
- Administrative activities (daily& weekly reports);
- Monitor channel performance & implementation of the strategy within the activity plan;
- Sustain the implementation of Special Deals
- Establish POSMs range best fitted with the channel needs
- Recommend reactions to competitor activities
- Establish reporting requirements regarding competition monitoring
Main Accomplishments:

Created the HORECA channel that generated over 20% of the revenue
Closed contracts with 100 clients in the first 3 months
Created a communication channel liaising the marketing department with the market

Created and implemented promotional activities which increased brand awareness by

10%;

Previous jobs:
Cost Analyst, February 2008 April 2009, Best Foods Productions Bucharest, Romania
Purchasing Assistant, December 2007 February 2008, Best Foods Productions Bucharest,
Romania,
Assistant Manager, September 2007- December 2007, Best Foods Productions Bucharest,
Romania
Speech Therapist internship March 2008 July 2008, Special needs school no. 11,
Bucharest, Romania
Clinical Psychologist Internship October 2007 June 2008, Mental health hospital Dr.
Alexandru Obregia; Bucharest, Romania
Speech Therapist Defectology internship -October 2007- January 2008; Kindergarten for
deaf children.
COMPLEMENTARY SKILLS AND TRAININGS
-

SAPLean trained and certified

Six Sigma and Green Belt trained
Microsoft office

Education and Qualification:

Master in Rehabilitation and Therapies in Special Education, University of Bucharest; Dissertation
The influence of speech disorders on personality 2008 2010
Bachelors degree in Special Education and Psychology, Faculty of Psychology and Educational
Studies, University of Bucharest 2004 2008

LANGUAGES:
Romanian - Native
English - Speaking and writing - Advanced;
Italian Speaking and writing - Medium;
Driving license:
- Cat B, December 2007- Romania
- Light vehicle, January 2014, Dubai, UAE