Professional Documents
Culture Documents
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Rs. 2600 for both the days includingbattery van chargesINCLUSIONS Sightseeing
by an air conditioned Toyota Innova as per the Itinerary. Services of an English
speaking local guide during city tour as per the Itinerary. Battery Van
charges.EXCLUSIONS Internal airfare if any. Assistance on arrival & departure in
Agra. Entrance fees Agra Agra Fort, Taj Mahal & Fatehpur Sikri. Items of
personal nature i.e.: telephone calls, drinks, laundry, tips etc Any portage
Camera/Video fees at various monuments. On total billing 3.09% government
service tax will be extra.
25 25. ITINERARY FOR - LAND OF GODS10 Nights/ 11 Days TourKalimpong-2,
Gangtok-2, Lachung-1, Gangtok-1, Pelling-2, Darjeeling-2Day 1
Bagdogra>>KalimpongPick- up from NJP to be taken to Kalimpong (4000 Ft)
adrive of 80 kms also called the garden of flowers. Thistown has almost
everything- scenic beauty, flowers,greenery, waters, mists, clouds etc... Check-in
at Hotel,Overnight stay.Day 2 Kalimpong>>GangtokAfter breakfast, go for a half
day sightseeing of DurpinHill (which has the famous Zong Dog Palri FoBrangMonastery which belongs to the same Buddhist sect as thepresent Dalai
Lama) , Jelapla View Point, Pine ViewPoint, Kalim Temple, Dr Grahams Homes
complexwith its historic church & well maintained groundsfounded in 1900 by
Rev. Dr. J A Graham, a Scottishmissionary, Delo Hill (5556 ft) appears to be the
roof- of-the- world, is the highest point in Kalimpong. Delo alsohas the towns
picturesque water reservoir. Then on toMangal Dham Temple constructed in
memory of the lateGuru Shree (108) Mangal Dasji and dedicated to LordKrishna,
Kalimpong Arts & Crafts Centre. Back to thehotel by lunch.Depart for a 2hr
30mins journey to Gangtok (5500 Ft), Sikkim - the Land of the Pristine
andunspoilt natural beauty with alpine landscapes and thick luxuriant forests,
rivers in torrent andpeaceful lakes. Check in at Hotel. Rest of the day at Leisure,
explore the city. Overnight stay.
26 26. Day 3 Gangtok>>Tsomgo Lake>>GangtokAfter breakfast proceed to Tsomgo
Lake (12,210 Ft),a 40 km drive which takes 2.5 hrs. This lake islocated very close
to Nathula Pass which is the entrypoint to China termed as the Silk Route &
remainsfrozen for most parts of the year. Legend has it thatthe Lamas use to
forecast the future by studying thecolour of the lakes waters. Enjoy the
surroundings,majestic snowy peaks which feed the lake and theclean fresh air.
Back to Gangtok by 3pm for a latelunch. Evening free for leisure or go shopping
forSikkimese traditional handicrafts. Overnight stay.Day 4
Gangtok>>LachungDepart early morning for Lachung (8610 Ft), adistance of 126
kms. On the way stop enroute andenjoy the wonderful locations like Kabi
Lungstok(25km from Gangtok where a blood brotherhood wassigned between the
Lepcha chief, Thekong Tek & theBhutia chief, Khye Bumsa. The spot where
theceremony took place is marked by a memorial stonepillar amidst the cover of
dense forests); NagaWaterfalls ; the confluence of Lachen Chu &Lachung Chu at
Chungthang- the starting point ofthe river Teesta. Chungthang is predominantly
aLepcha region, the nodal junction for the two passes-Lachen & Lachung. Stop at
the Twin Waterfalls &Bhim Nala Waterfalls before reaching Lachung.Lachung is an
exquisite valley town , resplendent in its crown of snow capped
mountains,breathtaking waterfalls & sparkling streams. It has been described as
the most picturesque
27 27. village of Sikkim by Joseph Dalton in his Himalayan Journal (1855). Checkin
and getrefreshed. The rest of the afternoon is spent Nature Exploring & Local
Sightseeing aroundLachung village with a visit to the Lachung Monastery. Relax,
sleep off & rest your tiredbody. Overnight stay.Day 5 LachungAfter Breakfast
proceed to Yumthang (11800 Ft) a 23kms drive taking 1.5hrs. This is where the
Tree Line ends& the rhododendron groves cover the landscape in asurreal shade,
also called the Valley of Flowers as inspring wild alpine flowers carpet the land. In
winter thereis snow all around and the snow clad mountains add to theethereal
beauty. This place is also known for its HotSprings which have healing medicinal
properties.Picnic in this beautiful valley, trek to reach the high pointsall around,
take a bath in the Hot Springs. Back toLachung by evening. Night Halt at
Lachung.Day 6 Lachung>>GangtokAfter the Breakfast, depart for Gangtok by
10am. Arriveby lunch & Checkin at hotel. Rest of the day at leisure& overnight
stay.
28 28. Day 7Gangtok>>Pelling(0900hrs-1400hrs) After breakfast, visit Nam
NangVP/Ropeway ; Do-Drul Chorten (Stupa) which isone of the most important
stupas of Sikkim, built bythe head of the Nyingma order- Trullshi Rimpochein
1945. It contains rare details of Dorji Phupa, HolyBooks, Mantras and is encircled
by 108 prayerwheels ; The Namgyal Institute of Tibetology builtin 1958 in
traditional style, a renowned worldwidecentre for the study of the Mahayana
Buddhistphilosophy & religion, a treasure house of rareThankas, statues, over
200 Buddhist icons andprized objects of art, to Rumtek Monastery, 24 kms from
Gangtok was built in 1960 by HisHoliness the Late 16th Gyalwa Karmapa & this is
a replica of the original KagyurpaMonastery in Tibet, a must see for every visitor,
the seat of the Kagyu Order . Behind theMonastery is the lavishly decorated
Karmae Nalanda Institute of Buddhist Studies whichattracts students from the
world over. Here one can find the most unique religious scriptures& art objects of
the world.After lunch, proceed to Pelling (6800 Ft), a 5 hour journey (112 kms) via
Ravangla (6800Ft) , a small township & transit point to various destinations in
South & West Sikkim,situated at the base of Meenam Hill (10300 Ft).Arrive at
Pelling by 2-3pm & checkin at Hotel. This is one of the closest points to
theKhanchenjunga range & one can see it upfront touching the sky from Pelling.
Overnightstay.
29 29. Day 8 PellingLeave early for the Khecheopalri Lake, also calledthe Wish
Fulfilling Lake. It lies in a depressionsurrounded by prayer flags & forested hills.
Then tothe, Rimbi Falls, Rock Garden,Khangchendzonga waterfalls. Back to the
Resortfor lunch.After lunch, proceed to Singshore Bridge, a driveof 26 kms from
Pelling about 5kms ahead ofDentam towards Uttarey. Built over a gorge over
a1000 ft deep, the building of this suspension bridge was an engineering feat
indeed & is alsothe second highest bridge in Asia. The bridge is ver close to
Uttarey which is the base campfor Singilela Mountain Range trek.Enroute to
Singshore, stop to see the Sangay Falls in the The Dentam Valley (1500 m).
Theentire area is surrounded by forest of rhododendrons. On the return, a visit to
the Cheesefactory at Dentam Back by evening. Overnight stay.Day 9
Pelling>>DarjeelingEarly morning visit at 7am to The PemayangtseMonastery
(7021 Ft), 2.5 kms from Pelling. Builtduring the late 17th century, it is one of the
oldest &most important monasteries of the Nyingmapa order ofBuddhism in
Sikkim. Even today, it is only the monksof this monastery who enjoy the title of
Tasang orpure monks. The monastery follows the Mindrolingtradition & has 108
monks. The main attraction of themonastery is the wooden replica of Zangdog
Palri, the celestial abode of GuruPadmasambhava, built by Serdup L Dorje
Rinpoche in 1971. Back to the hotel for breakfast.After breakfast, proceed to the
Rabdentse Ruins - the second capital of the erstwhile King ofSikkim till 1814 A.D.
This is also very close to the Pemyangtse Monastery, a 30mins walkfrom the
main road. The scenic view from the top of the ruins scanning across the deep
30 30. valley, to the mystic heights of the Khanchenjunga range is something to be
cherished &etched in memory.Onwards to Darjeeling (7100 ft), a 72 kms drive
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taking around 3-4 hours, the Queen ofthe hill stations , its name derived from
Dorje-Line which means the place of Dorje,the mystic thunderbolt. After a
very scenic drive thru the mountains, tea gardens etc., reachDarjeeling by late
afternoon & checkin at Hotel. Overnight stay.Day 10
Darjeeling>>Mirik>>DarjeelingStart the day at 4am with an early morning trip
toTiger Hill (7800 Ft) to catch the sunrise frombehind the majestic Kunchenjunga
range. On theway back visit the Ghoom Monastery & BatasiaLoop. Back to the
hotel for breakfast.After breakfast take a trip to Mirik (6000 Ft) the newest hillstation in the Darjeeling hills.Famous for its squash (the vegetable) &
thepicturesque lake, this quiet township is also surrounded by gardens which
produce some ofthe finest teas. The lake offers boating and fishing apart from a
view of snowcapped peaks.Enjoy the fulfilling experience of Nature in its purest
form mingled with the unique cultureprevalent here. Spend the rest of the day at
Mirik to reach Darjeeling back by sunset.Overnight stay.Day 11
Darjeeling>>BagdograAfter Breakfast Depart to Bagdogra/NJP ..................TOUR
ENDS................
31. Grade Using Hotel A 1+ A02 PAX Rs. 55800 Rs. 53200 per personEXT BED Rs.
26300 Rs. 23500 per childHOTEL USED GRADE- A 1+ GRADE- ADARJEELING
ELGIN (Breakfast & Dinner ELGIN (Breakfast & Dinner MAP) MAP)GANGTOK
NORKHILL (Breakfast & Dinner NORLING RESORT (Breakfast & MAP) Dinner
MAP)KALIMPONG SILVER OAKS (Breakfast & SILVER OAKS (Breakfast & Dinner
MAP) Dinner MAP)PELLING MOUNT PANDIM (Breakfast & NORBU GHANG RESORT/
Dinner MAP) MOUNT PANDIM (Breakfast & Dinner MAP)LACHUNG YARLAM
(Breakfast , Lunch & YARLAM (Breakfast ,Lunch & Dinner AP) Dinner AP)
32. Rates All rates above are valid from 01st April to 30th June 2012 All rates
above are on per person twin sharing basis NETTIncludes Meals as per plan
shown above in RED, all taxes All transfers & sightseeing by a mix of 01 AC
Innova/Scorpio/Xylo Ex Bagdogra/NJPChild Rates Children above 12 years are
charged as adults. Children of 05+ to 10 years will be charged as per CWB/CNB
Below 05 years, complimentary.Validity This package is valid for Indian passport
holders onlyDoes not Entrance/Guide/camera fees etcInclude Visit to Nathula
Pass @ Rs.4800/- extra on the total cost Joy ride on the toy train in Darjeeling @
Rs.350/- per person + Vehicle cost. Visit to zero point (Lachung) @ Rs.2500/extra on the total cost by NAC Sumo Any difference arising due to increase in fuel
price or change in taxes levied by the government. Difference in cost arising due
to mishaps, bandhs/strikes, natural calamities like landslides, road blockages etc.
In such a case, the extra cost would have to be paid on the spot by the guest
directly. On total billing 3.09% government service tax will be extra.
33. ITINERARY FOR PALACE ON WHEELSTour duration: 7 Nights / 8 DaysPlaces
Covered: New Delhi - Jaipur - Sawai Madhopur - Chittorgarh - Udaipur - Jaisalmer
-Jodhpur - Bharatpur - Agra DelhiDETAILED ITINERARY:Day 1 New DelhiCheck-in
Starts: 1600 Hrs Safderjung Station Depart At: 1830 Hrs Safderjung StationSelf
report, by 1700 hrs at railway station for traditional welcome & check-in
formalitiesTime free for photo-shoot with traditionally attired Palace on Wheels
staff. Be escorted toyour private cabins by Saloon Attendant Choice to proceed to
Bar Lounge for complimentarychampagne welcome drink Dinner served from
1930 Hrs onwards in dining car
34. The journey of a lifetime begins at the Delhi Safderjung Railway station where
the guests areaccorded a warm, traditional welcome before the Palace-on-Wheels
pulls out into the nightfor a week-long luxury cruise through fascinating
Rajasthan.Day 2 - Thursday - JaipurThe first stop of the Palace-on-Wheels is
Jaipur, one of the most well planned cities of theworld of its time. This capital city
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fast, transfer to Alleppey. Check into the House Boat. Enjoy the virgin beauty
ofback waters & Vembanad Lake. Over night stay in the House Boat.Day 06:
ALLEPPEY to KOVALAM; 180KM, 4.30Hrs DriveAfter breakfast check out from
Houseboat and transfer to the famous beach destination,Kovalam. Enroute sight
seeing at Trivandrum. Visit Kuthira malika palace museum. Afterthat visit Napier
museum, zoo and Raja Ravivarma art gallery etc. Evening enjoy with
beachactivities. Overnight at Kovalam.Day 07: AT KOVALAMAfter breakfast enjoy
the day at Kovalam. Overnight at hotel.Day 08: DROP AT COCHIN 225KMS/
TRIVANDRUM 20 KMSAfter breakfast proceed to visit Padmanabhaswami temple
for Darshan. Then proceed toTrivandrum / Cochin for departure. Drop at
Trivandrum airport/ Ernakulam railway station. ..................TOUR
ENDS................TOUR COSTPackage Type Standard Deluxe PremiumBased on 2
persons Rs.19000 Rs.20700 Rs: 25600traveling.Rate per person (Indigo)
40. Based on 4 personstraveling. Rs.14900 Rs.16600 Rs.21500Rate per person
(Innova)Based on 6 personstraveling. Rs. 14100 Rs 15700 Rs.20700Rate per
person(12 Seater Tempo)Based on 8 personstraveling. Rs.12800 Rs.14500
Rs.19500Rate per person(12 Seater Tempo)ACCOMMODATION DETAILS Cochin
Munnar Thekkady Kumarakom KovalamStandar Excellency Le Sandra A/C House
Boat Hotel Sagarad Celestium PalaceDeluxe Harbour Hotel C 7 Tree Top A/C
House Boat Soma Palmshore viewPremiu Dream Hotel Silver Tips Greenwood A/C
House Boat Travancorem s HeritageMeal Room + B/F Room + B/F Room + B/F
Room + B/F + L Room + B/FPlan +DPlease note that the above rate is per person
rate (subject to minimum 2 persons travelingtogether)
41. TOUR COST INCLUDES:- All Accommodation as per the details given above
(01 double room) All transportation in A/C vehicle as per itinerary. Daily breakfast
& all meals in houseboat All expenses related to vehicle & driver All applicable
taxesTOUR COST DOES NOT INCLUDE:- 1. Air / Rail fare 2. Any other which does
not include in the cost include list 3. Any other meals other than specified above
4. Entrance charges for the monuments and at destinations. 5. Guide
chargesNOTES: Rooms are subject to availability and rates are subject to change.
A/c in the houseboat will be working from 09.00 PM to 07.00 AM. Houseboat will
be anchored from 0630 PM to 0730 AM Hotel Check in / Checkout times 1200
Hrs Houseboat check in 12.00 Hrs and check out 0930 Hrs. Accommodation in
A/c rooms in all places except in Munnar and Thekkady where rooms are Non a/c.
42. CHAPTER- 3 ANALYSIS ANDINTERPRETATION OF DATA
43. ANALYSISSAMPLE PROFILE1. Total number of internal customers and external
customers: 502. No. of respondents: 503. Sample technique: Questionnaire4.
Area of sample: Delhi5. Time period: 6 weeksTo convert the available data into
useful information the analysis is done with respect todifferent aspects. 1. How
was your overall experience with Lionel India? 45 40 35 30 25 20 15 10 5 0
Excellent above average average below average poor
44. Tourist Experience No. Of Tourist PercentageExcellent 42 84%Above Average
4 8%Average 3 6%Below Average 1 2%Poor 0 0%Total 50 100%Comment: 84%
people had an Excellent experience through Lionel India, 8%people had an above
average experience, 6% people had an average experience,only 2% people had a
below average experience while 0% people are having apoor experience. This
shows that the services provided by Lionel India are verygood. 2. How would you
rate our customer services? 50 45 40 35 30 25 20 15 10 5 0 excellent above
average average below average poor
45. Ratings of Tourist No. of Tourist Percentage Excellent 46 92% Above Average
2 4% Average 1 2% Below Average 1 2% Poor 0 0% Total 50 100%Comment: 92%
of the people rate the customer service of Lionel India asexcellent, 4% as above
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average, 2% as average or below average and 0% poor. 3. How do you rate our
travel management and consulting services? 50 45 40 35 30 25 20 15 10 5 0
excellent Above average average below average poor
46. Ratings of Tourist No. of Tourist Percentage Excellent 47 94% Above Average
2 4% Average 1 2% Below Average 0 0% Poor 0 0% Total 50 100%Comment: 94%
of the people rate the travel management and consultingservices of Lionel India
as excellent, 4% people rate it as above average andonly 2% of the people rate it
as average.4. How well were your personnel preferences and requirements met?
50 45 40 35 30 25 20 15 10 5 0 Very Well Moderately Well Not Well Not At All
47. Satisfaction of Tourist No. of tourist Percentage Very well 46 92% Moderately
well 3 6% Not well 1 2% Not at all 0 0% Total 50 100%Comment: requirements of
92% of the people are very well satisfied by theservices of Lionel India the
requirements of 6% of the people are moderatelysatisfied, and only the 5. How
do you rate the fares being charged by the company? 50 45 40 35 30 25 20 15
10 5 0 Economical High Very High
48. Parameters No. of respondents Percentage Economical 43 86% High 5 10%
Very high 2 4% Total 50 100% Comment: 86% of the people find that the services
of Lionel India are economical, 10 % of the people find that the rates are high,
and 4% of the people feels that the rates are very high.6. How do you describe
employees behavior of Lionel India Ltd towards the customer? 45 40 35 30 25 20
15 10 5 0 Polite helpful Professional Rude
49. Parameters No. of Tourist PercentagePolite 42 84%Helpful 3 6%Professional 5
10%Rude 0 0%Total 50 100%Comment: 84% of the people feel that the
employees behavior of Lionel Indiais very polite towards their customers, 6% of
the people feel that the behavior ishelpful, 10% of the people feel that its
professional, while no one feels that itsrude.7. Do you think that LIONEL INDIA
LTD is loyal to its customers? 50 45 40 35 30 25 20 15 10 5 0 Yes No May Be
50. Parameters No. of Tourist Percentage Yes 47 94% No 1 2% May be 2 4% Total
50 100%Comment: 94% of the people believe that Lionel India is very much
loyaltowards its customers, 2% of the people think that its not that much
loyal,whereas 4% of the people think that it is may be loyal or maybe not.
51. CHAPTER 4 CONCLUSION ANDRECOMMENDATIONS
52. CONCLUSIONLionel India is the specialist corporate travel management brand
of Lionel Indialimited. It provides seamless travel management services,
customized to suit theglobal and local travel programs of corporates. Lionel India
understands thecorporate travel needs and provides a complete suite of services
ranging fromticketing and travel related services, travel management consulting,
vendorcontracting services, technology and reporting tools, MICE
managementservices and a comprehensive account management approach.The
Lionel India network across India and overseas allows us to reach globallyand
respond locally to provide customer specific solutions for managing yourbusiness
travel needs where, when, and how you require it.Lionel India has a huge
potential market. It has attracted many customers bothinternational and
domestic due to its presence in the market. They have beencontributing
significantly to the tourism industry, through their attractive andexcellent tour
packages.
53. RECOMMENDATIONS They should improve their Ideas, packages Itineraries an
attractive offers according as per customer demand to build a better image in
the tourism market They should improve their infrastructure for meetings in their
own office They should publish their itineraries new packages on internet to get
more business from new customers They should improve their advertisement
style and try to publish their products in market in a new style The company
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should provide high incentives to its employees to motivate them. They should
modify their website, their packages on website information regarding tourism
time to time with new innovative ideas The company should also make hindrance
free arrangement for consumers to make any feedback or suggestion as and
when they feel. They should move to travel consultant to travel agent it will
make little more profit to their company They should provide a lot more variety in
the tour packages. The Company is proving less credit facility when compared to
other firms so better credit policy should be introduced to capture more market.
54.BIBLIOGRAPHYwww.lionelindia.comwww.touroperatorsinindia.comwww.tourism
.gov.inwww.wikkipedia.comwww.travelindia.comwww.scribd.comwww.incrediblein
dia.org
55. ANNEXURE
56. Feed Back Form - 1This is the questionnaire aimed to gather information on
tourists expectations about the idealtravel agency site. Please, recall your
experience with travel agencies and fill in thequestionnaire. We appreciate your
time and effort.1. Please fill in your background information: I. Age 0-16 1725 26-35 36-45 46-55 over 56 II. Gender Male Female III. Marital
status Single Living with a partner Married Divorced Widowed IV.
Occupation Student Part-time Job Full-time Job V. Have you ever traveled
with travel agencies before? Yes No2. How frequently do you apply to a
travel agency to arrange your vocation? Always Often Sometimes
Rarely Never3. Would you like to explore another culture during your holiday?
Yes No
57. 4. When planning a cultural trip what kind of attractions are you looking for?
Museums Art exhibitions Theatre / Opera visits Music festivals Movie
festivals Enjoy local celebrations and cuisine Other option, namely.5.
Imagine that you go to a summer vocation with your friends/family to the country
no one of you has ever been before. What kind of information about the
destination do you expect to get from a travel agency web site? You may choose
more than one answer. About weather About traditions About local food
About currency About dangers About transport Other option, namely.
58. 6. How much time do you prefer to spend on a travel agency site each visit?
Less than half an hour Half an hour to one hour More than one hour7.
How many times on average do you go to a travel agency site before booking the
trip? 1 2 3 4 or more This is the end of the questionnaire. Thanks for your
help!Feed Back Form 2Thank you for taking the time to help us improve our
service. None of the answers are requiredand we appreciate as much feedback
as youre willing to give.You do not need to leave your personal details - you can
fill in the form anonymously if youprefer.First NameLast Name
59. EmailHome PhoneMobile PhoneHow did you hear about us? Friend TV ad
Newspaper ad travel show othersHow easy was it to arrange your holiday
with us?Excellent Above average Average Below Average PoorHow
would you rate our customer services?Excellent Above average Average
Below Average PoorHow do you rate our travel management and consulting
services?Excellent Above average Average Below Average PoorHow did
you find the tours?Excellent Above average Average Below Average
PoorHow did you find the hotels?Excellent Above average Average
Below Average PoorHow do you rate the fares being charged by the
company?Economical High Very HighHow do you describe employees
behavior of Lionel India Ltd towards thecustomer?Polite Helpful Professional
RudeHow well were your personnel preferences and requirements met?very
Well Moderately Well Not Well Not At All
60. What was the best thing about your holiday?What was the worst thing
about your holiday?Do you think that LIONEL INDIA LTD is loyal to its
customers?Yes No May BeWould you use us again and recommend
us to other people?Absolutely Yes No May Be Definitely NotHow
was your overall experience with Lionel India?Excellent Above average
Average Below Average PoorWhat do you think we can do better?
General Feedback/Comments This is the end of the questionnaire.