Administration

Installation and Update of the Software

SOFiSTiK 2016

Administration
Installation and Update of the Software
Administration Manual, Version 2016-0
Software Version SOFiSTiK 2016
c 2015 by SOFiSTiK AG, Oberschleissheim, Germany.
Copyright

SOFiSTiK AG
HQ Oberschleissheim
Bruckmannring 38
85764 Oberschleissheim
Germany

Office Nuremberg
Burgschmietstr. 40
90419 Nuremberg
Germany

T +49 (0)89 315878-0

F +49 (0)89 315878-23

T +49 (0)911 39901-0

F +49(0)911 397904
info@sofistik.de
www.sofistik.de

This manual is protected by copyright laws. No part of it may be translated, copied or

reproduced, in any form or by any means, without written permission from SOFiSTiK AG.
SOFiSTiK reserves the right to modify or to release new editions of this manual.
The manual and the program have been thoroughly checked for errors. However, SOFiSTiK
does not claim that either one is completely error free. Errors and omissions are corrected as
soon as they are detected.
The user of the program is solely responsible for the applications. We strongly encourage the
user to test the correctness of all calculations at least by random sampling.

Front Cover
Project: MILANEO, Stuttgart, Germany | Client: Bayerische Hausbau and ECE | Architect: RKW Rhode Kellermann Wawrowsky
| Structural Engineering for Bayerische Hausbau: Boll und Partner | Photo: Dirk Mnzner

Contents | Administration

Contents

Contents

Introduction

General
1.1
System requirements . . . . . . . . . . . . . . . . . . . . . . . . .
1.2
Important for Licensing / License Update . . . . . . . . . . . .

1-1
1-1
1-1

II

Installation

1-3

Windows Installation
2.1
Download of the installations . . . . . . . . . . . . . . . . .
2.2
Extraction and Start of the installation . . . . . . . . . . .
2.3
First installation: Setup Mode . . . . . . . . . . . . . . . . .
2.4
Adding components and uninstall: Maintenance Mode
2.5
No longer available with 2016: Network Installation . .

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2-1
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2-1
2-2
2-4
2-4

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3-1
3-1
3-2
3-2
3-3
3-4

Silent-Installation for FEA and SOFiCAD

3.1
General hints . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2
Configuration file . . . . . . . . . . . . . . . . . . . . . . . .
3.2.1
General parameters . . . . . . . . . . . . . . . .
3.2.2
Installation parameters . . . . . . . . . . . . . .
3.2.3
SOFiPLUS-X or SOFiCAD-OEM Installation

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III

Sonar

3-5

Update of the SOFiSTiK software with SONAR

4.1
SONAR - Standard Mode, Updating an Installation
4.1.1
SONAR Troubleshooting . . . . . . . . . . . .
4.2
SONAR - Mirror Mode . . . . . . . . . . . . . . . . . . . .
4.3
SONAR - Batch Mode . . . . . . . . . . . . . . . . . . . .

4-1
4-1
4-4
4-5
4-6

IV
5

Licensing
Windows

SOFiSTiK 2016

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Administration | Contents

5.1
5.2
5.3
5.4

ii

Local licence . . .
Network License
License update .
Troubleshooting .

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5-1
5-1
5-2
5-4

SOFiSTiK 2016

| Administration

Part I

Introduction

SOFiSTiK 2016

General | Administration

General

This manual shall describe the necessary steps installing, updating and administrating the SOFiSTiK software and the corresponding licensing technology. Information on first steps running the software itself can be found in the manual
SOFISTIK.
Hint
i

Type of Installation and Differences

The installation of the software and its licensing are independent and can
be performed separately. Please use the tables given below to select the
installation type which suits your requirements.

Hint
!

All SOFiSTiK 2016 programs require the WIBU CodeMeter licensing

technology and the current software service year entry 2016 (via SSD or
Teddy Help Licensinfo you may check your software service year). If you
do not have a current software-service please contact your local SOFiSTiK
partner or info@sofistik.com directly. Please take care of the hints for
licensing / license update below.

1.1

System requirements

Detailed system requirements for the SOFiSTiK products of version 2016 can
be found here:
http://getafix.sofistik.de/freeware/.misc/system_requirements_2016_1.pdf.

1.2

Important for Licensing / License Update

Since version 2012 the License Update program (also available via SONAR) can
directly update local CodeMeters when connected to the internet. The automatic
update will directly update CodeMeters which are connected to the computer
where License Update is started.
Updating a network license will require that you start the License Update on the
machine where the network license CodeMeter is connected, or you connect

SOFiSTiK 2016

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Administration | General

the network CodeMeter with that very machine you start the update from. If you
encounter any problem please contact support@sofistik.de.
Hint
!

We recommend to limit the validity of your licenses to 90 days. Under

these requirements we can offer you a replacement dongle at a cost of
250,00 EUR. Unlimited licenses will be substituted only for the price of a
multi licence.

1-2

SOFiSTiK 2016

| Administration

Part II

Installation

SOFiSTiK 2016

1-3

Windows Installation | Administration

Windows Installation

2.1

Download of the installations

Installations of all SOFiSTiK products can be found in the freeware section of the
SOFiSTiK ftp-Servers (http://ftp.sofistik.de/freeware/) in the respective subfolder
/installation:

SOFiSTiK Statik, SOFiPLUS, SOFiPLUS-X, FEA Extension for Revit and

Rhino Interface incl. SONAR:
http://ftp.sofistik.de/freeware/statik/installation/.
E.g. installation for 2016: sofistik 2016r1.exe.

SOFiCAD, SOFiCAD-OEM (only German) and SONAR:

http:ftp.sofistik.de/freeware/cad/installation/.

SONAR and License Update e.g. for network license servers without program installation:
http://ftp.sofistik.de/freeware/sonar/installation/.

BIM-Products (Reinforcement Detailing, Reinforcement Generation, BIMTOOLS etc.) are only available via Autodesk Exchange Apps.

Please download the suitable installation and save it in a folder where you have
full access rights (e.g. your Desktop).

2.2

Extraction and Start of the installation

Hint
!

Please stop all anti-virus software or scanners before installing and

make sure that all necessary platform-products (e.g. AutoCAD 2016 for
SOFiPLUS, Revit 2016 for the FEA Extension, Rhinoceros 5 64-Bit for the
Rhino Interface) are installed before starting the SOFiSTiK Installation.
After downloading the installation file, it should be extracted by double-click and
start the setup automatically.

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Administration | Windows Installation

The installations of version 2016 will be extracted to the temporary folder of the
respective user. In case you need to start the installation manually please click
on the setup.exe.

2.3

First installation: Setup Mode

After the language selection the installation will start in setup mode for the first
installation. The installation of the CodeMeter runtime (licensing) and SONAR
(for updates of the software and licensing) is integrated into the installation procedure.
The setup wizard will check the necessary prerequisites for the installation and
possibly install required packages.
Hint
!

After installation of the necessary packages the setup might require

to reboot your machine. Please save all open files. The installation will
continue after the reboot.

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Windows Installation | Administration

After clicking on Next you may select the wanted packages for installation, depending on available licensing and platforms you may now select them for installation. After confirming the selection with Next you will see a summary and will
be able to start the final installation procedure.

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Administration | Windows Installation

2.4

Adding components and uninstall: Maintenance Mode

If an existing installation is detected, or an uninstallation was started via Windows Programs and Features the setup will start in Maintenance mode, allowing
to Add or Remove Features or to uninstall the version completely. Please follow
the instructions after clicking Next .

2.5

No longer available with 2016: Network Installation

Hint
!

Since modern operating systems do not allow loading e.g. .dlls via
network ressources the software may only be installed local on client machines. If only the FEA analysis modules are required, one may install the
software on a server machine and add e.g. a suitable Teddy shortcut to another machine (the client) manually. In case a network installation should
enable multiple synchronous client updates of the software, we recommend
the SONAR Batch Mode.

2-4

SOFiSTiK 2016

Silent-Installation for FEA and SOFiCAD | Administration

Silent-Installation for FEA and SOFiCAD

3.1

General hints

Hint
!

Attention: The silent installation has to be started with Administrator

rights, because this rights are needed to write into the program folder respectively into the registry. Viz. the command window, respectively the
process which starts the silent installation, must have administrator rights!
Hint
!

Important for installation of SOFiPLUS-X or SOFiCAD-OEM:

Before executing the setup_silent.exe or the created batch file, the
.NET4.5 Framework must be installed. For more information see Section
SOFiPLUS-X or SOFiCAD-OEM Installation.
The silent installation can be performed using the setup_silent.exe, which can
be found on the DVD or respectively in the downloaded ZIP file.
In addition to an initial installation it is also possible to add or remove specific
programs or to completely uninstall all programs.
The silent installation can be controlled using the configuration file
silent.config. The file can be found in the directory setup\silent.
The file name must be passed to the setup_silent.exe using the parameter
/config:.
Call:
setup_silent.exe "/config:C:\install\silent.config"
Depending on the value of the option CMD_TARGET_DIR in the configuration file,
either the installation will be performed or a batch file including all calls for executing the installation packages will be created.
The setup_silent.exe creates a log file in the TEMP directory:
%TEMP%\sofistik_silent_setup.log

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Administration | Silent-Installation for FEA and SOFiCAD

3.2

Configuration file

Notes:

Quotation marks (for paths) are not allowed within the file.

All existing parameters for a product are already listed in the config file.

Default values will be used for not specified values/parameters.

A line starting with # is interpreted as a comment.

3.2.1

General parameters

SOURCE_DIR
Absolute path to the directory where the content of the folder setup is located.
This parameter must not be specified when the setup_silent.exe is started
directly from the directory on the installation medium.
Example:
SOURCE_DIR=\\servername\instdata2016\setup
LOG_SHOW_MODE
Using this parameter you can control if the generated log file will be opened
automatically at the end of the installation.
Value 0 Log file will not be opened
Value 1 Log file will be opened only when an error occurred
Value 2 Log file will be opened
Example:
LOG_SHOW_MODE=0
CMD_TARGET_DIR
Absolute path for the batch file. If a path is specified, a batch file containing the
calls will be created.
Example:
CMD_TARGET_DIR=C:\cmds
SOFiSTiK_DIR
The SOFiSTiK main directory. A subfolder 2016 will be created automatically.
If a SOFiSTiK main directory already exists, this parameter will be ignored.
Example:
SOFiSTiK_DIR=C:\Program Files\SOFiSTiK

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Silent-Installation for FEA and SOFiCAD | Administration

LANGUAGE
Language selection. Allowed values are: DEU (German) and ENU (English)
Example:
LANGUAGE=DEU
3.2.2

Installation parameters

Parameters for all products:

INSTALL
Specifies if a product will be installed or uninstalled.
Current state

INSTALL=

Action

will be installed

will not be installed

remains installed

will be uninstalled

not installed
installed

Example:
INSTALL=1
Parameters for SOFiPLUS/SOFiCAD:
ACAD
Specifies the AutoCAD for which the installation should be done. The AutoCAD
must be specified using the registry key. If no AutoCAD was specified, a compatible version will be selected automatically.
Example:
ACAD=SOFTWARE\Autodesk\AutoCAD\R20.1\ACAD-F001:409
PROFILE
Defines which AutoCAD user profile should be used for the SOFiCAD interface.
If no profile was specified, a default name will be used.
Example:
PROFILE=SOFiPLUS 2016
Parameters for SOFiSTiK Rhinoceros Interface:
RHINO
Specifies the Rhinoceros version for which the installation should be done. The
version must be specified in the form X.X.

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Administration | Silent-Installation for FEA and SOFiCAD

Example:
RHINO=5.0
3.2.3

SOFiPLUS-X or SOFiCAD-OEM Installation

In order to run SOFiPLUS-X or SOFiCAD-OEM, the .NET4.5-Framework is required. It must be installed before executing the SOFiSTiK Installation. The
installation of this Framework may ask for a reboot at the end.
The installation file dotNetFx45_Full_x86_x64.exe is located on the installation
medium:
For SOFiPLUS-X:
Setup\SOFiPLUS-X\deu\3rdParty\NET\45\wcu\dotNetFramework
or
Setup\SOFiPLUS-X\enu\3rdParty\NET\45\wcu\dotNetFramework
For SOFiCAD-OEM:
Setup\SOFiCAD-OEM\3rdParty\NET\45\wcu\dotNetFramework
Call syntax:
dotNetFx45_Full_x86_x64.exe /q /norestart

3-4

SOFiSTiK 2016

| Administration

Part III

Sonar

SOFiSTiK 2016

3-5

Update of the SOFiSTiK software with SONAR | Administration

Update of the SOFiSTiK software with SONAR

Due to continuous development of our programs it might be that newer versions

have already been released at the time of your SOFiSTiK Software installation.
The latest versions of the programs are available on our Server (ftp.sofistik.de).
You are able to download the latest program packages (*.zip for Windows,
*.tgz for Linux), which can then be unzipped into your SOFiSTiK directory. This
procedure is automated by the program SONAR. SONAR is also able to show
you the latest changes made to the programs.
Hint
i

4.1

In the following paragraphs all the individual programs (AQUA, SOFiPLUS, SOFICABD, ...) are referred to as modules.

SONAR - Standard Mode, Updating an Installation

SONAR is a so-called Wizard which provides you with a step-by-step procedure

during the update.
On the first page you are able to specify the paths of
your SOFiSTiK installations. When SONAR is launched, it tries to determine all
installation paths automatically.
You can temporarily exclude an installation from update by unchecking its checkbox. To remove an installation permanently, press the remove button (marked
with a red X), which is located on the right side of each path.
Additionally you have the choice to download your Codemeter license file directly
from our download server. To do so, click on the button Start License Update .
The download settings are located on the second page of the wizard.
settings are divided in the following sections:

The

Kind of Update
1.

Automatic Update (recommended)

With this option set, SONAR will automatically update every module, for
which a newer versions is available.

2.

Manual Update
This option allows you to decide separately for each module, if it shall be

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Administration | Update of the SOFiSTiK software with SONAR

updated. The decision will be made on page 3 of the wizard. Also use this
option, if you want to download hotfix versions.
Force SONAR Update
SONAR updates itself, whenever a newer version is available. If, for some
reason, this self update failed, you can check this option to force SONAR
to update itself to the latest available version.

3.

Download Source
Choose here if you want to download from an SOFiSTiK server (default) or from
a directory in your local network (comp. Ch. 5.3). In the former case select the
server (e.g. SOFiSTiK HTTP Server Highspeed) from the drop down menu.
Please check if you have a direct connection to the internet or if a proxy server
is used. If you are using a proxy server, you have to specify the proxy server
settings. To do so, click on the toolbox symbol right from the server selection
box. All necessary proxy settings can be entered using the proxy configuration
dialog. If you dont know which settings are correct, please ask your network
administrator.
Download Options
You can decide whether you want to download the module manuals. If you
choose the option Download and Install Manuals, the downloaded manuals
will be copied to the installation folder.
Hint
i

If you have added your own comments to the SOFiSTiK manuals, you
probably dont want them to be overwritten. In this case select the option Only Download Manuals. After the update process, you can then
import the comments into the new manual (using the appropriate Adobe
Plugin).

Download Into This Directory: This is the temporary directory in which

SONAR will save all the downloaded packages (e.g. ase.zip), which are then
unzipped to the installation directories. If you have not selected Packages remain in the download directory (default behavior), downloaded packages will
be removed automatically when the update has finished.

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Hint
i

Before starting the download, SONAR checks what packages are already existing in the local download directory. Existing packages, that
are up-to-date, will not be downloaded again, which can speed up the
update procedure significantly. For this to work, the option Packages
remain in the download directory must be checked.

Authentication
The login name (ftp-sofistik) is already set. All you have to do, is enter the correct
password. Without a valid password you are not able to access the download
server. If you dont know the password, please contact our Customer Service.
Manual update only: On the third page of the wizard, all the installations you
have selected on page 1 are displayed as a tree structure. The tree consists
of four columns:
1.

Application: shows the type and version of the installation (e.g. SOFiPLUS
2016 x64), as well as the installation folder path.

2.

Local Version: shows the current version of the installation. The version
consists of a major version number and a service pack number.

3.

Latest Version: shows the most current available version.

4.

Date: column lists the release date of the latest version.

Hint
i

If you have selected a SOFiPLUS or SOFiCAD installation, you will

also see three entries called Shared, Common and AutoCAD
(2016_x64). They contain modules that are used by SOFiPLUS as well
as SOFiCAD.

To be able to see the modules of an application, you have to expand the corresponding tree node by clicking on the + symbol. Now individual modules can be
selected or deselected. Only selected modules will be updated!
Hint
i

Normally you dont have to care about handling individual modules.

All modules, for which a newer version is available, are preselected
automatically.

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Administration | Update of the SOFiSTiK software with SONAR

For your convenience there is also a context menu available, which can be activated by right-clicking on one of the modules. The menu has the following
entries:
Show ChangeLog: Shows all changes that are introduced by the latest version
of the selected module. This feature is very useful if you want to know what
exactly will be affected by updating a specific module.
Alle Module selektieren: This option selects all modules of an installation for
update.
Hint
i

Modules that already are up to date will get selected as well.

Deselect all modules: This option deselects all modules of an installation.

Show all available modules: With this option you can force the program to
show all available modules, that is, also modules, that are not installed locally.
These modules can then be selected for download as well. Please consider that
you need a valid license in the case of chargeable modules.
Show hotfixes: Enable this option to download hotfixes. SONAR will mark
hotfix versions in red to signalize that the use is at your risk.
You can start the download and subsequent installation by pressing the Next
button. During the update process you receive useful information about the
progress.
4.1.1

SONAR Troubleshooting

During the update process appears an unzip error message:

Possibly the module you want to update is still in use. Please close all SOFiSTiK
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Update of the SOFiSTiK software with SONAR | Administration

applications (also AutoCAD if youre updating SOFiPLUS or SOFiCAD) and

press Retry on the message dialogue. If the error persists, press Ignore (not
available for mandatory modules). Wait for the other updates to finish, close
SONAR and repeat the update procedure for those modules.
The connection to the download server cannot be established
Please check the following points:
1.

Does your internet connection work at all? If you use an access software
(like AOL), create a connection first.

2.

Open a command interface (on Windows: MS-DOS Command Prompt) and

type the following: ping ftp.sofistik.de Normally you should receive a positive answer. If not, outgoing connections may use a proxy server. For each
protocol you have to specify the appropriate Proxy Server (HTTP, SOCKS)
in SONAR. If you have doubts about the setting, please ask your network
admin.

3.

Other connections (like www.sofistik.com within a web browser) can be established, but SONAR still fails to connect: First try to download from an
HTTP server (HTTP Server OSH), which must be set in step 2. If SONAR
still hangs you probably have a Proxy server in your network which must be
specified also in step 2.

4.

Connections to other FTP servers can be established without problems, but

not to the SOFiSTiK FTP server:
In general we allow passive and active FTP connections. The problem
could be caused by a so called firewall, which may reject some connections.
Please ask you network administrator if passive connections are allowed.
If the problem still remains check if there is a Proxy server in your network
and/or download from an HTTP server.

Please check the above mentioned points with your network administrator, before contacting our Customer Service, because we dont have any influence on
your network settings. If you have checked all points and the problem persists,
feel free to contact our support support@sofistik.de.

4.2

SONAR - Mirror Mode

This mode allows you to mirror parts of the official SOFiSTiK download server.
Administrators can use this feature to achieve a consistent configuration of all
workstations by storing specific versions of the SOFiSTiK applications on the
network. Another advantage is that internet traffic can be minimized this way.
Users in your network are able to download from the local mirror path with

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Administration | Update of the SOFiSTiK software with SONAR

SONAR, if they specify the local download source in step 2. To use the mirror
mode, SONAR must be started with the following parameters:
sonar -s<OPTION> <LOCAL-MIRROR-PATH>
sonar -u<OPTION> <LOCAL-MIRROR-PATH>
The parameter -s opens up a dialog, in which you can configure the
download and proxy server settings before mirroring starts.
Using the parameter -u, this configuration step is skipped and SONAR uses
the last saved settings. This mode is especially helpful when used in automated
scripts. See following table for valid options:
Invocation Mirrored Applications (Windows and Linux)
-s

Complete (equivalent to -s2016 + -s2014)

-s2014

-s2016 SOFiSTiK 2016

SOFiPLUS 2016
SOFiPLUS-X 2016 (German and English)
SOFiCAD 2016
SOFiCAD-OEM 2016
Extensions for Revit 2016

-s2014

SOFiSTiK 2014 (32 and 64bit)

SOFiPLUS 19.1 (32 and 64bit)
SOFiPLUS-X 19.1 (English and German, 32 and 64bit)
SOFiCAD 19.1 (32 and 64bit)
SOFiCAD-OEM 19.1 (32 and 64bit)
Extensions for Revit 2014 (32 and 64bit)

4.3

SONAR - Batch Mode

This mode allows installation of updates without user interaction. Thus, it primarily addresses administrators needing to update multiple client machines. Batch
mode is available through the program sonar_clt.exe from the SONAR folder.
All settings can be configured in a configuration file. A template for such a configuration file can be found in the SONAR folder (sonar_batch_conf.ini). This
file also contains comments that describe the various settings. Run the program
on the client with the following parameters:
sonar_clt -c configfile [-l login] [-p password]
The process returns 0 in case all programs were updated successfully. A log file

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Update of the SOFiSTiK software with SONAR | Administration

sonar_log.txt is created in the working directory.

Under Linux since version 2016 is the graphical mode no longer available. Using
the batch mode is hence mandatory under Linux.

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Administration | Update of the SOFiSTiK software with SONAR

4-8

SOFiSTiK 2016

| Administration

Part IV

Licensing

SOFiSTiK 2016

4-9

Windows | Administration

Windows

5.1

Local licence

In the SOFiSTiK 2016 version the CodeMeter technology of WIBU Systems

(www.wibu.de) is used. The communication of the SOFiSTiK software with the
CodeMeter uses TCP/UDP Port 22350. This port does not have to be blocked
by firewalls.
Hint
Important: Requirement for local licensing is a local installation of the
SOFiSTiK software.
Hint
i

Important: Requirement for local licensing is a local installation of the

SOFiSTiK software.

Hint
i

CodeMeter
If you have received a CodeMeter (Hardware USB Dongle), connect it
with your computer.

Hint
i

Softlock
Requirement: Requirement is that you have received a softlock code.
A Softlock License can be activated and therefore used only for one
computer. Please make sure to choose the desired computer. If you
are using an active Trial or Education Version these license has to be
deactivated by SOFiSTiK, please contact support@sofistik.de.

5.2

Network License

The following steps should be performed to set up a licensing server to provide

a floating license for all connected client machines, if no full installation of the

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Administration | Windows

software is wanted on the server:

Hint
i

Requirements: You must to insert the CodeMeter.

Install Sonar on the network license server:

Installation path setup Sonar_Setup

Install the CodeMeter:

Installation path setup Wibu You may also
download the latest drivers (Codemeter Runtime 64-bit) directly from the
homepage of WIBU systems:
http://codemeter.de/de/service/downloads.html.

Start the CodeMeter WebAdmin on the server, e.g. via the CodeMeter Controlcenter (Double-click on the CodeMeter Task-Tray icon or Right-Click and
select WebAdmin). Enable the Start as Server checkbox on the settings
tab.

After confirmation of the input the CodeMeter on the server is configured as

a license server, please perform a restart of the CodeMeter service from the
Control Centre. Menu: File Stop CodeMeter Start CodeMeter

All clients should now be able to find the server automatically, if the clients
are in a different subnet, it is possible via client by using WebAdmin Tool
(Settings, Server Search) to setup the IP or the server name.

5.3

License update

Hint
Please note that the CodeMeter must be inserted, respectively follow the
steps by using the computer on which the Soflock was activated.
To update the license by using Sonar follow the steps:

Open Sonar - Start

All Programs

Start license update

Update / Activate SOFiSTiK License

SOFiSTiK

Sonar

If you cant update the license via Sonar then follow the next steps:

SSD / Teddy

Start

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Menu

Programs

License Update or

License Update

SOFiSTiK 2016

Windows | Administration

Figure 5.1: SOFiSTiK Sonar

Figure 5.2: SOFiSTIK License Update

SOFiSTiK 2016

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Administration | Windows

5.4

Troubleshooting

Workflow for the resolve fr die Problembehebung:

License update
Lizenz Updaten geht nicht
CodeMeter Diagnose + Protokoll

General important files

Support Request

Manual license update by using WibuCmRaC:

e.g. when the License Update or Sonar arent available on the license server,
and if you cant connect the CodeMeter with a corresponding computer, then
follow these steps:

CodeMeter Center

Follow the Wizard

License by using the WibuCmRaC File.

and then install the WibuCmRaU again by dragging the file to the Control
Center.

5-4

License update

SOFiSTiK 2016

Windows | Administration

Figure 5.3: CodeMeter Center

Problems with Softlock

Hardware Changes, System Restore and Registry Tools can make the Softlock
unusable.
Please contact support@sofistik.de.
Required Files
We need all files listed below for a fast diagnosis and problem solution.

PRT file
Goto your project directory and select the *.prt file created from your
last analysis. This file contains all relevant information, error messages,
warnings and program versions. (only FEA programs)

Diagnose.xml

SSD / TEDDY menu

In special cases, if nothing else will work, go to

START

HELP

PROGRAM FILES

DIAGNOSTIC...
SOFiSTiK

DIAGNOSTIC

Save all information with the command menu FILE

Diagnostic.xml

SOFiSTiK 2016

SAVE AS

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Administration | Windows

CodeMeter logs (in case of network installation from server and all clients)
To use this function activate the protocoll funtion with File Protocol

Start CODEMETER Control Center and goto tab "Events"

move your cursor inside the text window.

now use right mouse menu mark all and copy
paste the information in a text document and save it.
Alternativly you will find the log files in
C: ProgramData CodeMeter Logs

CmDust: CodeMeter Diagnose (in case of network installation from server

and all clients)

Start CmDust via START

CmDust .

PROGRAM FILES

CODEMETER

TOOLS

A command prompt opens and the program starts. After a few seconds
CmDust has finished and your personal folder is opened in an explorer
window. There you will find the results of CmDust in the file CmDustResult.log.
Support Request
For a fast and direct help we need the following information. Please answer the
following questions and make the necessary screenshots.
Hint
i

Please provide us with all information you can get and try to describe
your problem as precise as possible.

1.

What kind of problems do you have? (please try to describe as precise as

possible)

2.

Which error messages do you have? (screenshot)

3.

Do you have the problem on your computer only, or on every computer?

4.

Do you have a local or a network CODEMETER license?

5.

Do you use the lastest SOFiSTiK Programm Version? Please check with
our program SONAR: Start Program Files SOFiSTiK SONAR .

6.

If you encounter licensing problems please send us a CodeMeter Protocol

and a CodeMeter Diagnose CmDust

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Windows | Administration

7.

Please send all information and data files (zip-format) to support@sofistik.de.

SOFiSTiK 2016

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